IDnow GmbH Status

Monitoring: Dear Customers,

We observed a number of video calls with reduced image quality (green tinge) on Android versions and devices.

We delivered a fixed version of the IDnow SDK and updated the IDnow VideoIdent app in Google’s Play Store to fix the video quality issues.

We request all our customers using the SDK to update to the latest version, found here https://github.com/idnow/de.idnow.android/releases

End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.

iOS is not affected. VideoIdent and eSign Web are not affected. AutoIdent and other products are not affected.

If you have any questions, please reach out to https://support.idnow.io

Investigating: Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

Kind regards, Your IDnow Team