IDnow GmbH Status
Real-time updates of IDnow GmbH issues and outages
IDnow GmbH status is Operational
VideoIdent
AutoIdent
AutoIdent QES
Check'nSign.io
IDCheck.io
eSign
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Active Incidents
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of liveness verification issues with AutoIdent processes, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store. We request all our customers using the Autoident SDK to update to the latest version, found here https://github.com/idnow/de.idnow.ios.sdk.spm/releases
End users connecting to our AutoIdent services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected. Android is not affected. AutoIdent over web is not affected VideoIdent and eSign customers see the related note about iOS 26 updates https://status.idnow.de/incidents/2dcpnyl1ch34
If you have any questions, please reach out to https://support.idnow.io
Dear customers, to improve the security of our platform, we proceeded to a maintenance on 23/09/2025 notified by https://status.idnow.de/incidents/jy6mg384qdpc
The maintenance notification included the new IP address used by some services.
Depending on the security configuration of your own applications, you may have to add to your trust stores the new certificate chain used by those services. Please note this new certificate chain is in place in our testing environment (aka idcheck-sandbox) since 25/06/2025.
You can download it from your browser by connecting to https://customer-identity.idcheck.ariadnext.io/ .
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of audio issues with VideoIdent and eSign calls, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store to fix the audio quality issues.
We request all our customers using the SDK to update to the latest version, found here
https://github.com/idnow/de.idnow.ios/releases
End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected.
Android is not affected.
VideoIdent and eSign Web are not affected.
AutoIdent and other products are not affected.
If you have any questions, please reach out to https://support.idnow.io
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox:Â seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
Recently Resolved Incidents
No recent incidents
IDnow GmbH Outage Survival Guide
IDnow GmbH Components
IDnow GmbH IDnow Solutions
VideoIdent
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of audio issues with VideoIdent and eSign calls, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store to fix the audio quality issues.
We request all our customers using the SDK to update to the latest version, found here
https://github.com/idnow/de.idnow.ios/releases
End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected.
Android is not affected.
VideoIdent and eSign Web are not affected.
AutoIdent and other products are not affected.
If you have any questions, please reach out to https://support.idnow.io
eID
AutoIdent
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of liveness verification issues with AutoIdent processes, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store. We request all our customers using the Autoident SDK to update to the latest version, found here https://github.com/idnow/de.idnow.ios.sdk.spm/releases
End users connecting to our AutoIdent services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected. Android is not affected. AutoIdent over web is not affected VideoIdent and eSign customers see the related note about iOS 26 updates https://status.idnow.de/incidents/2dcpnyl1ch34
If you have any questions, please reach out to https://support.idnow.io
eSigning AES
AutoIdent QES
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of liveness verification issues with AutoIdent processes, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store. We request all our customers using the Autoident SDK to update to the latest version, found here https://github.com/idnow/de.idnow.ios.sdk.spm/releases
End users connecting to our AutoIdent services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected. Android is not affected. AutoIdent over web is not affected VideoIdent and eSign customers see the related note about iOS 26 updates https://status.idnow.de/incidents/2dcpnyl1ch34
If you have any questions, please reach out to https://support.idnow.io
POS
API
Check'nSign.io
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox:Â seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
IDCheck.io
Dear customers, to improve the security of our platform, we proceeded to a maintenance on 23/09/2025 notified by https://status.idnow.de/incidents/jy6mg384qdpc
The maintenance notification included the new IP address used by some services.
Depending on the security configuration of your own applications, you may have to add to your trust stores the new certificate chain used by those services. Please note this new certificate chain is in place in our testing environment (aka idcheck-sandbox) since 25/06/2025.
You can download it from your browser by connecting to https://customer-identity.idcheck.ariadnext.io/ .
ETSI
IDCheck.io PVID
YRIS
eSign
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of audio issues with VideoIdent and eSign calls, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store to fix the audio quality issues.
We request all our customers using the SDK to update to the latest version, found here
https://github.com/idnow/de.idnow.ios/releases
End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected.
Android is not affected.
VideoIdent and eSign Web are not affected.
AutoIdent and other products are not affected.
If you have any questions, please reach out to https://support.idnow.io
InstantSign
Ident Center Berlin
eSign Wallet
Subscribe to SDK notifications
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of audio issues with VideoIdent and eSign calls, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store to fix the audio quality issues.
We request all our customers using the SDK to update to the latest version, found here
https://github.com/idnow/de.idnow.ios/releases
End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected.
Android is not affected.
VideoIdent and eSign Web are not affected.
AutoIdent and other products are not affected.
If you have any questions, please reach out to https://support.idnow.io
Dear Customers,
With the release of new Apple iOS 26 version, we observe an increase of liveness verification issues with AutoIdent processes, coming from iOS mobile devices using IDnow app or SDK.
We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store. We request all our customers using the Autoident SDK to update to the latest version, found here https://github.com/idnow/de.idnow.ios.sdk.spm/releases
End users connecting to our AutoIdent services must use the latest IDnow app version, which is typically downloaded before starting the ident.
iOS version before iOS 26 are not affected. Android is not affected. AutoIdent over web is not affected VideoIdent and eSign customers see the related note about iOS 26 updates https://status.idnow.de/incidents/2dcpnyl1ch34
If you have any questions, please reach out to https://support.idnow.io
