IDnow GmbH Status

Investigating: Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs: ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

Kind regards, Your IDnow Team

Investigating: We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.

Monitoring: Smartstamp is fully operational.

Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.

Monitoring: Actually the access to Check'n'Sign is still broken. This is under investigation.

Monitoring: The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.

Identified: The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.

Identified: The team is working on restoring the access to Smartstamp by the end of the day today.

Investigating: We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

We will send an additional update in 60 minutes.

Investigating: Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products).  The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

Kind regards, Your IDnow Team

Investigating: We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.

Monitoring: Smartstamp is fully operational.

Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.

Monitoring: Actually the access to Check'n'Sign is still broken. This is under investigation.

Monitoring: The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.

Identified: The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.

Identified: The team is working on restoring the access to Smartstamp by the end of the day today.

Investigating: We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

We will send an additional update in 60 minutes.