IDnow GmbH status is Partially Degraded Service

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Check'nSign.io
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IDnow GmbH Test Systems

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VideoIdent
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eSign
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Document-based IDV
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Reduced Performance [Test Robot]
Started 21 Jul 2026 09:31:13 (24 days ago), still ongoing
Minor Incident
Monitoring
VideoIdent
eSign
Document-based IDV

We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

Recently Resolved Incidents

[Advanced Signature] Service Disruption
Started 9 Aug 2026 01:16:33 (5 days ago), resolved 10 Aug 2026 10:10:21 (4 days ago)
Critical Incident
Resolved
Check'nSign.io

We are currently experiencing a service disruption on our advanced signature service Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

IDnow GmbH Outage Survival Guide

A step-by-step guide to help you survive a IDnow GmbH outage
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    IDnow GmbH Components

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    IDnow GmbH IDnow Solutions

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    VideoIdent
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    eID
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    eSigning AES
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    AutoIdent
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    AutoIdent QES
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    API
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    POS
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    now
    Check'nSign.io
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    [Advanced Signature] Service Disruption
    Started 9 Aug 2026 01:16:33 (5 days ago), resolved 10 Aug 2026 10:10:21 (4 days ago)
    Critical Incident
    Resolved
    Check'nSign.io

    We are currently experiencing a service disruption on our advanced signature service Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

    IDCheck.io
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    ETSI
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    now
    IDCheck.io PVID
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    YRIS
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    now
    eSign
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    now
    InstantSign
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    eSign Wallet
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    Ident Center Berlin
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    Subscribe to SDK notifications
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    Ident Center Essen
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    SmartStamp
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    Document-based IDV
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    Trust Platform
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    IDnow GmbH Ident Centers

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    Ident Center Munich
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    Ident Center Berlin
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    Ident Center Iasi
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    Ident Center Timisoara
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    Ident Center Split
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    Ident Center Varna
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    Ident Center Athens
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    Ident Center Zagreb
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    Ident Center Zagreb II
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    Ident Center Osijek
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    Ident Center Metkovici
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    Ident Center Brasov
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    Ident Center Porto
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    Ident Center Poznan
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    Ident Center Simeria
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    API
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    Ident Center Sarajevo
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    Ident Center Thessaloniki
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    eSigning AES
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    Ident Center Pune
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    IDnow GmbH Test Systems

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    VideoIdent
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    Reduced Performance [Test Robot]
    Started 21 Jul 2026 09:31:13 (24 days ago), still ongoing
    Minor Incident
    Monitoring
    VideoIdent
    eSign
    Document-based IDV

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

    eID
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    Ident Center Pune
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    AutoIdent
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    AutoIdent QES
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    now
    POS
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    now
    Check'nSign.io
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    now
    IDCheck.io
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    now
    ETSI
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    now
    IDCheck.io PVID
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    now
    YRIS
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    now
    eSign
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    Reduced Performance [Test Robot]
    Started 21 Jul 2026 09:31:13 (24 days ago), still ongoing
    Minor Incident
    Monitoring
    VideoIdent
    eSign
    Document-based IDV

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

    InstantSign
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    eSign Wallet
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    Thu 13
    now
    SmartStamp
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    now
    Document-based IDV
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    Reduced Performance [Test Robot]
    Started 21 Jul 2026 09:31:13 (24 days ago), still ongoing
    Minor Incident
    Monitoring
    VideoIdent
    eSign
    Document-based IDV

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

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