IDnow GmbH status is Partially Degraded Service

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Ident Center Iasi
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IDnow GmbH Test Systems

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VideoIdent
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eSign
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Document-based IDV
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Reduced Performance [Test Robot]
Started 21 Jul 2026 09:31:13 (3 days ago), still ongoing
Minor Incident
Investigating
VideoIdent
eSign
Document-based IDV

We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

Recently Resolved Incidents

Service Disruption
Started 20 Jul 2026 14:25:30 (4 days ago), resolved 20 Jul 2026 15:12:30 (4 days ago)
Minor Incident
Resolved
Ident Center Iasi

We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

IDnow GmbH Outage Survival Guide

A step-by-step guide to help you survive a IDnow GmbH outage
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    IDnow GmbH Components

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    IDnow GmbH IDnow Solutions

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    VideoIdent
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    eID
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    AutoIdent
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    eSigning AES
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    AutoIdent QES
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    API
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    now
    POS
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    Check'nSign.io
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    IDCheck.io
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    ETSI
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    IDCheck.io PVID
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    YRIS
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    now
    eSign
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    InstantSign
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    eSign Wallet
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    now
    Ident Center Berlin
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    Ident Center Essen
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    Subscribe to SDK notifications
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    SmartStamp
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    Document-based IDV
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    IDnow GmbH Ident Centers

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    Ident Center Munich
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    Ident Center Berlin
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    Ident Center Iasi
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    Service Disruption
    Started 20 Jul 2026 14:25:30 (4 days ago), resolved 20 Jul 2026 15:12:30 (4 days ago)
    Minor Incident
    Resolved
    Ident Center Iasi

    We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

    Ident Center Split
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    Ident Center Zagreb
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    Ident Center Timisoara
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    Ident Center Varna
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    Ident Center Osijek
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    Ident Center Metkovici
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    Ident Center Zagreb II
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    Ident Center Brasov
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    Ident Center Simeria
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    Ident Center Sarajevo
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    Ident Center Porto
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    Ident Center Pune
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    Ident Center Poznan
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    API
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    IDnow GmbH Test Systems

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    VideoIdent
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    Reduced Performance [Test Robot]
    Started 21 Jul 2026 09:31:13 (3 days ago), still ongoing
    Minor Incident
    Investigating
    VideoIdent
    eSign
    Document-based IDV

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

    Ident Center Thessaloniki
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    eSigning AES
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    eID
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    AutoIdent
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    AutoIdent QES
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    Ident Center Pune
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    POS
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    now
    Check'nSign.io
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    IDCheck.io
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    ETSI
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    now
    IDCheck.io PVID
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    now
    YRIS
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    eSign
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    Reduced Performance [Test Robot]
    Started 21 Jul 2026 09:31:13 (3 days ago), still ongoing
    Minor Incident
    Investigating
    VideoIdent
    eSign
    Document-based IDV

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

    InstantSign
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    eSign Wallet
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    now
    SmartStamp
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    Document-based IDV
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    Reduced Performance [Test Robot]
    Started 21 Jul 2026 09:31:13 (3 days ago), still ongoing
    Minor Incident
    Investigating
    VideoIdent
    eSign
    Document-based IDV

    We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

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