IDnow GmbH Status

Investigating: Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products).  The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

Step 1 - October 1, 2024: No new features.   The Testing and Product Legacy environments will be turned onto Maintenance mode. All new features and releases after this date will be on the Next Generation Sandbox and Production platforms only. However, the Legacy production platform will continue to be supported for bug fixes and hot fixes, while the accepted identity document list will be updated until a breaking change is encountered, after which point no further updates can be ensured.

The testing environment will be gradually decommissioned.

Step 2 - March 31, 2025: Legacy production end of support.
No bug fixes will be carried out on the Legacy production environment, but the environment will continue to operate.

Step 3 - July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards, Your IDnow Team

Investigating: Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs: ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards, Your IDnow Team

Resolved: YRIS service is now stable, so the incident has been completely resolved.

Monitoring: YRIS is back up and running, we are closely monitoring the service.

Monitoring: A patch has been deployed and YRIS service has been reopened.

Identified: We are working closely with YRIS development team to restore the missing data within the next couple of days.

Identified: The team keeps working on restoring data required to get YRIS back to its latest stable state.

All other services are up and running since Friday.

Identified: Our PVID and ETSI services are now operational again. However, the specific configurations set by our clients (notification endpoint, onboarding look & feel configuration) couldn't be restored so far. Our teams are still working on identifying a solution, but our PVID and ETSI clients may be required to push those configurations again.

Identified: We are almost done with services deployment. We will start testing PVID flows out of Yris within the next hour.

Identified: Services deployment is on-going, ETA is end of day today.

Identified: The services are under deployment, it will take a couple of hours at the minimum

Identified: The environment is still under restoration, the team will continue working on it today.

Identified: The team is proceeding with restoring the environment.

Identified: The team identified the root cause, we are looking for options to restore environment to the last stable state.

Investigating: We are facing a major outage, be sure we are doing our best to restore the services as soon as possible.

Investigating: The team is still working on restoring the services.

Investigating: The team is still working on getting the environment back up and running.

Investigating: We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. PVID users

We will send an additional update in 60 minutes.

Resolved: YRIS service is now stable, so the incident has been completely resolved.

Monitoring: YRIS is back up and running, we are closely monitoring the service.

Monitoring: A patch has been deployed and YRIS service has been reopened.

Identified: We are working closely with YRIS development team to restore the missing data within the next couple of days.

Identified: The team keeps working on restoring data required to get YRIS back to its latest stable state.

All other services are up and running since Friday.

Identified: Our PVID and ETSI services are now operational again. However, the specific configurations set by our clients (notification endpoint, onboarding look & feel configuration) couldn't be restored so far. Our teams are still working on identifying a solution, but our PVID and ETSI clients may be required to push those configurations again.

Identified: We are almost done with services deployment. We will start testing PVID flows out of Yris within the next hour.

Identified: Services deployment is on-going, ETA is end of day today.

Identified: The services are under deployment, it will take a couple of hours at the minimum

Identified: The environment is still under restoration, the team will continue working on it today.

Identified: The team is proceeding with restoring the environment.

Identified: The team identified the root cause, we are looking for options to restore environment to the last stable state.

Investigating: We are facing a major outage, be sure we are doing our best to restore the services as soon as possible.

Investigating: The team is still working on restoring the services.

Investigating: The team is still working on getting the environment back up and running.

Investigating: We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. PVID users

We will send an additional update in 60 minutes.