IDnow GmbH Status
Real-time updates of IDnow GmbH issues and outages
IDnow GmbH status is Operational
AutoIdent
AutoIdent QES
Check'nSign.io
IDCheck.io
IDCheck.io PVID
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Active Incidents
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
Recently Resolved Incidents
We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.
We appreciate your patience and will post regular updates until service performance returns to normal.
IDnow GmbH Outage Survival Guide
IDnow GmbH Components
IDnow GmbH IDnow Solutions
VideoIdent
eID
AutoIdent
We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.
We appreciate your patience and will post regular updates until service performance returns to normal.
eSigning AES
AutoIdent QES
We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.
We appreciate your patience and will post regular updates until service performance returns to normal.
POS
API
Check'nSign.io
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
IDCheck.io
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
ETSI
IDCheck.io PVID
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
YRIS
eSign
InstantSign
Ident Center Berlin
eSign Wallet
Subscribe to SDK notifications
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
