IDnow GmbH status is Operational

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Check'nSign.io
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IDCheck.io
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Active Incidents

[NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
Started 26 Aug 2025 12:29:11 (26 days ago), still ongoing
Major Incident
Identified
Check'nSign.io
IDCheck.io
IDCheck.io PVID
Subscribe to SDK notifications

Dear customers,

We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].

Kind regards, Your IDnow Team

[LEGACY] [Check'n'Sign] Product Notification
Started 9 Jul 2025 08:09:25 (2 months ago), still ongoing
Critical Incident
Investigating
Check'nSign.io

Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

Kind regards, Your IDnow Team

Recently Resolved Incidents

Degraded Performance
Started 19 Sep 2025 18:23:37 (2 days ago), resolved 19 Sep 2025 19:35:50 (2 days ago)
Minor Incident
Resolved
AutoIdent
AutoIdent QES

We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.

We appreciate your patience and will post regular updates until service performance returns to normal.

IDnow GmbH Outage Survival Guide

A step-by-step guide to help you survive a IDnow GmbH outage
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    IDnow GmbH Components

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    Degraded Performance
    Started 19 Sep 2025 18:23:37 (2 days ago), resolved 19 Sep 2025 19:35:50 (2 days ago)
    Minor Incident
    Resolved
    AutoIdent
    AutoIdent QES

    We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.

    We appreciate your patience and will post regular updates until service performance returns to normal.

    eSigning AES
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    AutoIdent QES
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    Degraded Performance
    Started 19 Sep 2025 18:23:37 (2 days ago), resolved 19 Sep 2025 19:35:50 (2 days ago)
    Minor Incident
    Resolved
    AutoIdent
    AutoIdent QES

    We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.

    We appreciate your patience and will post regular updates until service performance returns to normal.

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    [NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
    Started 26 Aug 2025 12:29:11 (26 days ago), still ongoing
    Major Incident
    Identified
    Check'nSign.io
    IDCheck.io
    IDCheck.io PVID
    Subscribe to SDK notifications

    Dear customers,

    We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

    A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

    This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

    For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].

    Kind regards, Your IDnow Team

    [LEGACY] [Check'n'Sign] Product Notification
    Started 9 Jul 2025 08:09:25 (2 months ago), still ongoing
    Critical Incident
    Investigating
    Check'nSign.io

    Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

    For your reference and action, please find below the new URLs:

    Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

    Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

    We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

    Kind regards, Your IDnow Team

    IDCheck.io
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    [NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
    Started 26 Aug 2025 12:29:11 (26 days ago), still ongoing
    Major Incident
    Identified
    Check'nSign.io
    IDCheck.io
    IDCheck.io PVID
    Subscribe to SDK notifications

    Dear customers,

    We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

    A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

    This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

    For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].

    Kind regards, Your IDnow Team

    ETSI
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    IDCheck.io PVID
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    [NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
    Started 26 Aug 2025 12:29:11 (26 days ago), still ongoing
    Major Incident
    Identified
    Check'nSign.io
    IDCheck.io
    IDCheck.io PVID
    Subscribe to SDK notifications

    Dear customers,

    We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

    A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

    This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

    For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].

    Kind regards, Your IDnow Team

    YRIS
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    [NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
    Started 26 Aug 2025 12:29:11 (26 days ago), still ongoing
    Major Incident
    Identified
    Check'nSign.io
    IDCheck.io
    IDCheck.io PVID
    Subscribe to SDK notifications

    Dear customers,

    We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

    A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

    This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

    For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].

    Kind regards, Your IDnow Team

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