IDnow GmbH Status
Real-time updates of IDnow GmbH issues and outages
IDnow GmbH status is Operational
VideoIdent
AutoIdent
AutoIdent QES
Check'nSign.io
IDCheck.io
IDCheck.io PVID
eSign
Active Incidents
Dear customers, We have identified an issue impacting static and video capture on iOS beta 26 within the IDCheck Mobile SDK. Our engineering team is actively preparing a hotfix for affected iOS clients, with deployment planned as soon as validation is complete (scheduled for Friday, 29th August).
What to expect:
- A hotfix for iOS (covering iOS 26) is being prepared and validated.
- We will release the hotfix as soon as all tests pass and will publish the release notes with affected versions (7* and 8*).
- If you rely on our SDKs or apps, please monitor your integration and update to the provided version once available.
We are committed to resolving this quickly and safely. If you have urgent questions or need assistance, contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.
Dear customers,
We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.
Sunset Timeline for Legacy Platforms
What you need to know:
July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.
How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
Recently Resolved Incidents
We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
IDnow GmbH Outage Survival Guide
IDnow GmbH Components
IDnow GmbH IDnow Solutions
VideoIdent
We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
eID
AutoIdent
We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
eSigning AES
AutoIdent QES
We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
POS
API
Check'nSign.io
Dear customers, We have identified an issue impacting static and video capture on iOS beta 26 within the IDCheck Mobile SDK. Our engineering team is actively preparing a hotfix for affected iOS clients, with deployment planned as soon as validation is complete (scheduled for Friday, 29th August).
What to expect:
- A hotfix for iOS (covering iOS 26) is being prepared and validated.
- We will release the hotfix as soon as all tests pass and will publish the release notes with affected versions (7* and 8*).
- If you rely on our SDKs or apps, please monitor your integration and update to the provided version once available.
We are committed to resolving this quickly and safely. If you have urgent questions or need assistance, contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
IDCheck.io
Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.
Dear customers,
We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.
Sunset Timeline for Legacy Platforms
What you need to know:
July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.
How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
Dear customers, We have identified an issue impacting static and video capture on iOS beta 26 within the IDCheck Mobile SDK. Our engineering team is actively preparing a hotfix for affected iOS clients, with deployment planned as soon as validation is complete (scheduled for Friday, 29th August).
What to expect:
- A hotfix for iOS (covering iOS 26) is being prepared and validated.
- We will release the hotfix as soon as all tests pass and will publish the release notes with affected versions (7* and 8*).
- If you rely on our SDKs or apps, please monitor your integration and update to the provided version once available.
We are committed to resolving this quickly and safely. If you have urgent questions or need assistance, contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
ETSI
IDCheck.io PVID
Dear customers, We have identified an issue impacting static and video capture on iOS beta 26 within the IDCheck Mobile SDK. Our engineering team is actively preparing a hotfix for affected iOS clients, with deployment planned as soon as validation is complete (scheduled for Friday, 29th August).
What to expect:
- A hotfix for iOS (covering iOS 26) is being prepared and validated.
- We will release the hotfix as soon as all tests pass and will publish the release notes with affected versions (7* and 8*).
- If you rely on our SDKs or apps, please monitor your integration and update to the provided version once available.
We are committed to resolving this quickly and safely. If you have urgent questions or need assistance, contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
YRIS
eSign
We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
InstantSign
eSign Wallet
Ident Center Berlin
Ident Center Essen
Subscribe to SDK notifications
Dear customers, We have identified an issue impacting static and video capture on iOS beta 26 within the IDCheck Mobile SDK. Our engineering team is actively preparing a hotfix for affected iOS clients, with deployment planned as soon as validation is complete (scheduled for Friday, 29th August).
What to expect:
- A hotfix for iOS (covering iOS 26) is being prepared and validated.
- We will release the hotfix as soon as all tests pass and will publish the release notes with affected versions (7* and 8*).
- If you rely on our SDKs or apps, please monitor your integration and update to the provided version once available.
We are committed to resolving this quickly and safely. If you have urgent questions or need assistance, contact your Customer Success Manager or our support team at customer.idnow.io or [email protected].
Kind regards, Your IDnow Team
