IDnow GmbH status is Minor Service Outage

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IDnow GmbH IDnow Solutions

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Check'nSign.io
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IDCheck.io
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SmartStamp
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Legacy] Service Disruption
Started 7 Jul 2025 12:20:11 (21 hours ago), still ongoing
Major Incident
Investigating
Check'nSign.io
SmartStamp

We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

We will send an additional update in 60 minutes.

[LEGACY][Check'n Sign] Product Notification
Started 11 Oct 2024 07:48:40 (9 months ago), still ongoing
Minor Incident
Investigating
Check'nSign.io

Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs: ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

Kind regards, Your IDnow Team

[LEGACY][IDCHECK.io]  Product Notification
Started 10 Oct 2024 07:27:49 (9 months ago), still ongoing
Minor Incident
Investigating
IDCheck.io

Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products).  The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

Kind regards, Your IDnow Team

Recently Resolved Incidents

No recent incidents

IDnow GmbH Outage Survival Guide

A step-by-step guide to help you survive a IDnow GmbH outage
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    IDnow GmbH Components

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    IDnow GmbH IDnow Solutions

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    VideoIdent
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    eID
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    eSigning AES
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    AutoIdent
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    AutoIdent QES
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    POS
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    API
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    Check'nSign.io
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    [LEGACY][Check'n Sign] Product Notification
    Started 11 Oct 2024 07:48:40 (9 months ago), still ongoing
    Minor Incident
    Investigating
    Check'nSign.io

    Dear customers,

    We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

    For your reference and action, please find below the new URLs: ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

    We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

    Kind regards, Your IDnow Team

    [Legacy] Service Disruption
    Started 7 Jul 2025 12:20:11 (21 hours ago), still ongoing
    Major Incident
    Investigating
    Check'nSign.io
    SmartStamp

    We are currently experiencing a service disruption on Legacy.

    Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

    We will send an additional update in 60 minutes.

    IDCheck.io
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    [LEGACY][IDCHECK.io]  Product Notification
    Started 10 Oct 2024 07:27:49 (9 months ago), still ongoing
    Minor Incident
    Investigating
    IDCheck.io

    Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

    Dear customers,

    We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products).  The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

    Sunset Timeline for Legacy Platforms

    What you need to know:

    July 1, 2025: Legacy production end of life.
    The Legacy production environment will no longer be available and will be decommissioned.

    How can I get further support?
    We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].

    Kind regards, Your IDnow Team

    ETSI
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    IDCheck.io PVID
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    YRIS
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    eSign
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    InstantSign
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    eSign Wallet
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    Ident Center Berlin
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    Subscribe to SDK notifications
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    Ident Center Essen
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    SmartStamp
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    [Legacy] Service Disruption
    Started 7 Jul 2025 12:20:11 (21 hours ago), still ongoing
    Major Incident
    Investigating
    Check'nSign.io
    SmartStamp

    We are currently experiencing a service disruption on Legacy.

    Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

    We will send an additional update in 60 minutes.

    IDnow GmbH Ident Centers

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    Ident Center Munich
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    Ident Center Iasi
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    Ident Center Split
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    Ident Center Varna
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    Ident Center Timisoara
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    Ident Center Zagreb
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    Ident Center Osijek
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    Ident Center Metkovici
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    Ident Center Brasov
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    Ident Center Zagreb II
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    Ident Center Poznan
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    Ident Center Porto
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    Ident Center Pune
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    API
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    Ident Center Sarajevo
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    IDnow GmbH Test Systems

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    eSigning AES
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    VideoIdent
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    eID
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    AutoIdent
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    AutoIdent QES
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    POS
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    Check'nSign.io
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    IDCheck.io
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    ETSI
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    IDCheck.io PVID
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    YRIS
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    eSign
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    InstantSign
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    eSign Wallet
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    SmartStamp
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