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See all 236 Zoom components

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Active Incidents

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Recently Resolved Incidents

Connection issue in Melbourne

Started 30 Mar 2025 15:12:33 (1 day ago), resolved 30 Mar 2025 19:07:45 (21 hours ago)

Minor Incident

Resolved

Zoom Meetings

Zoom Phone

We are currently investigating a failure in the Melbourne region affecting multiple services. We are in the process of failing over services to Sydney. We are investigating and will provide updates as we have them.

See all updates

Issue with inbound SMS & MMS traffic

Started 26 Mar 2025 20:37:21 (5 days ago), resolved 28 Mar 2025 22:49:51 (3 days ago)

Minor Incident

Resolved

SMS

We are investigating an issue where inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers might experience failure and receive "Sorry, the service is temporarily unavailable. Please try again later." message. We have engaged with the provider and will provide updates as we have them.

Resolved: This incident has been resolved.

28 Mar 2025 22:49:51 (3 days ago)

Monitoring: The issue impacting the inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers has been resolved. We will continue to monitor and provide updates as we have them.

28 Mar 2025 22:37:00 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 21:16:37 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 15:01:20 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 08:56:32 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 03:00:14 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 21:00:04 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 15:00:24 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 09:00:08 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 02:51:54 (5 days ago)

Identified: We have identified the issue impacting the inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers. We are continuing to work with the provider and will provide updates as we have them.

26 Mar 2025 21:33:10 (5 days ago)

Investigating: We are investigating an issue where inbound SMS & MMS traffic from T-Mobile subscribers to a subset of ZP and ZCC customers might experience failure and receive "Sorry, the service is temporarily unavailable. Please try again later." message. We have engaged with the provider and will provide updates as we have them.

26 Mar 2025 20:37:21 (5 days ago)

See all updates

Zoom Outage Survival Guide

A step-by-step guide to help you survive a Zoom outage

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Zoom Components

Zoom

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Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications

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File Transfers: File, Video, Pictures, Voice

Mon 24

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Archive Message: Archiving IM message with Third-parties and Email Notifications

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Search

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Profile Card

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Zoom Contact Center - Global

Mon 24

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now

Web Portal (Admin/Users/Provisioning)

Mon 24

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now

Desktop Client (Supervisors/Agents)

Mon 24

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now

Web Client (Supervisors/Agents)

Mon 24

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now

3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)

Mon 24

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now

Reporting Service

Mon 24

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now

Developer Platform (APIs/Webhooks)

Mon 24

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Developer Platform (SDKs)

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SMS

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Issue with inbound SMS & MMS traffic

Started 26 Mar 2025 20:37:21 (5 days ago), resolved 28 Mar 2025 22:49:51 (3 days ago)

Minor Incident

Resolved

SMS

Resolved: This incident has been resolved.

28 Mar 2025 22:49:51 (3 days ago)

28 Mar 2025 22:37:00 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 21:16:37 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 15:01:20 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 08:56:32 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 03:00:14 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 21:00:04 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 15:00:24 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 09:00:08 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 02:51:54 (5 days ago)

26 Mar 2025 21:33:10 (5 days ago)

26 Mar 2025 20:37:21 (5 days ago)

See all updates

PSTN

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Provider Exchange (PEX)

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BYOC

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Video (Inbound/Outbound)

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Chat (Inbound/Outbound)

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Email (Inbound)

Mon 24

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Remote Control

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AI Expert Assist

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now

Zoom Contact Center

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now

Voice (Inbound/Outbound)

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now

Video (Inbound/Outbound)

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now

Chat (Inbound/Outbound)

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now

3rd Party Messaging/Social (Inbound/Outbound)

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now

Email (Inbound)

Mon 24

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now

Outbound Dialers

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Remote Control

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AI Expert Assist

Mon 24

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now

Recording Service

Mon 24

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BYOC - Premises

Mon 24

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Mon 24

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Zoom Contact Center

Mon 24

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now

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Video (Inbound/Outbound)

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now

Chat (Inbound/Outbound)

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3rd Party Messaging/Social (Inbound/Outbound)

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now

Email (Inbound)

Mon 24

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now

Outbound Dialers

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now

Remote Control

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now

AI Expert Assist

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now

Recording Service

Mon 24

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BYOC - Premises

Mon 24

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now

Zoom Contact Center - JAPAN

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now

Zoom Contact Center

Mon 24

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now

Voice (Inbound/Outbound)

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now

Video (Inbound/Outbound)

Mon 24

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now

Chat (Inbound/Outbound)

Mon 24

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now

3rd Party Messaging/Social (Inbound/Outbound)

Mon 24

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now

Email (Inbound)

Mon 24

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now

Outbound Dialers

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now

Remote Control

Mon 24

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now

AI Expert Assist

Mon 24

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Thu 27

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now

Recording Service

Mon 24

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Wed 26

Thu 27

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now

BYOC - Premises

Mon 24

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Zoom Contact Center - LATIN AMERICA

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now

Zoom Contact Center

Mon 24

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now

Voice (Inbound/Outbound)

Mon 24

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now

Video (Inbound/Outbound)

Mon 24

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now

Chat (Inbound/Outbound)

Mon 24

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now

3rd Party Messaging/Social (Inbound/Outbound)

Mon 24

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now

Email (Inbound)

Mon 24

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now

Outbound Dialers

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now

Remote Control

Mon 24

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now

AI Expert Assist

Mon 24

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Thu 27

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Sat 29

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now

Recording Service

Mon 24

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Thu 27

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now

Zoom Contact Center - NORTH AMERICA

Mon 24

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now

Zoom Contact Center

Mon 24

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now

Voice (Inbound/Outbound)

Mon 24

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now

Video (Inbound/Outbound)

Mon 24

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now

Chat (Inbound/Outbound)

Mon 24

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now

SMS (Inbound/Outbound)

Mon 24

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now

3rd Party Messaging/Social (Inbound/Outbound)

Mon 24

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now

Email (Inbound)

Mon 24

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Thu 27

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now

Outbound Dialers

Mon 24

Tue 25

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now

Remote Control

Mon 24

Tue 25

Wed 26

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now

AI Expert Assist

Mon 24

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Thu 27

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Sat 29

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now

Recording Service

Mon 24

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Wed 26

Thu 27

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Sat 29

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now

BYOC - Premises

Mon 24

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Zoom Developer Platform

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now

Web SDK

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now

REST API

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Marketplace

Mon 24

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now

Webhooks

Mon 24

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now

Developer Documentation Website

Mon 24

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now

Zoom Video SDK

Mon 24

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now

Cloud Recording

Mon 24

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Dashboard

Mon 24

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Thu 27

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now

Calling Out

Mon 24

Tue 25

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now

Zoom Docs

Mon 24

Tue 25

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now

Zoom Events

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Tue 25

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Zoom Mail

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Calendar

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now

Mail

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Zoom Scheduler

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Sat 29

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now

Zoom AIC

Mon 24

Tue 25

Wed 26

Thu 27

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Sat 29

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now

Zoom Meetings

Mon 24

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now

Zoom Meetings

Mon 24

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now

Connection issue in Melbourne

Started 30 Mar 2025 15:12:33 (1 day ago), resolved 30 Mar 2025 19:07:45 (21 hours ago)

Minor Incident

Resolved

Zoom Meetings

Zoom Phone

See all updates

In-Meeting Chat/Polling

Mon 24

Tue 25

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Sat 29

Sun 30

now

Archiving

Mon 24

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now

Live Transcription

Mon 24

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now

Closed Captioning

Mon 24

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now

Live Streaming

Mon 24

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now

Meeting Dial-in/Telephony

Mon 24

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now

Zoom Conference Room Connector

Mon 24

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now

Recording

Mon 24

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now

Zoom Meeting Invite

Mon 24

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now

SIP Connected Audio (SCA)

Mon 24

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Thu 27

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now

Zoom for Intune

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Thu 27

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Sat 29

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now

Zoom Whiteboard

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

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now

Zoom Webinars

Mon 24

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Wed 26

Thu 27

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Sat 29

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now

Zoom AIC

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

SMS (Send meeting invite via SMS)

Mon 24

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Thu 27

Fri 28

Sat 29

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now

Zoom Notes

Mon 24

Tue 25

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Sat 29

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now

Zoom Phone - Global

Mon 24

Tue 25

Wed 26

Thu 27

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Sat 29

Sun 30

now

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting)

Mon 24

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Thu 27

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Sat 29

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now

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys)

Mon 24

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Sat 29

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now

Integration (API/Webhook)

Mon 24

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now

Cisco Rooms registered to Zoom Phone

Mon 24

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Sat 29

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now

Polycom Rooms registered to Zoom Phone

Mon 24

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Thu 27

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Sat 29

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now

Calling (Inbound/Outbound)

Mon 24

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now

Zoom Phone Node Service

Mon 24

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now

SMS

Mon 24

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Thu 27

Fri 28

Sat 29

Sun 30

now

Issue with inbound SMS & MMS traffic

Started 26 Mar 2025 20:37:21 (5 days ago), resolved 28 Mar 2025 22:49:51 (3 days ago)

Minor Incident

Resolved

SMS

Resolved: This incident has been resolved.

28 Mar 2025 22:49:51 (3 days ago)

28 Mar 2025 22:37:00 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 21:16:37 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 15:01:20 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 08:56:32 (3 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

28 Mar 2025 03:00:14 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 21:00:04 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 15:00:24 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 09:00:08 (4 days ago)

Identified: Our Provider is continuing to work on a fix for this issue. We will share updates as received.

27 Mar 2025 02:51:54 (5 days ago)

26 Mar 2025 21:33:10 (5 days ago)

26 Mar 2025 20:37:21 (5 days ago)

See all updates

Zoom AIC

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

PSTN

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

Voicemail/Recording/Call Log

Mon 24

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Sat 29

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now

Zoom Phone

Mon 24

Tue 25

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Thu 27

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Sat 29

Sun 30

now

Devices (Softphones/Deskphones)

Mon 24

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Sat 29

Sun 30

now

Zoom Phone - APAC

Mon 24

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Sat 29

Sun 30

now

Zoom Phone

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

Calling (Inbound/Outbound)

Mon 24

Tue 25

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Thu 27

Fri 28

Sat 29

Sun 30

now

Devices (Softphones/Deskphones)

Mon 24

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Thu 27

Fri 28

Sat 29

Sun 30

now

BYOC - Premises

Mon 24

Tue 25

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Thu 27

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Sat 29

Sun 30

now

Provider Exchange

Mon 24

Tue 25

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Thu 27

Fri 28

Sat 29

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now

Emergency Calling

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

Recording Service

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

Zoom Phone - AUSTRALIA

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

Zoom Phone

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

Sat 29

Sun 30

now

Connection issue in Melbourne

Started 30 Mar 2025 15:12:33 (1 day ago), resolved 30 Mar 2025 19:07:45 (21 hours ago)

Minor Incident

Resolved

Zoom Meetings

Zoom Phone

See all updates

Calling (Inbound/Outbound)

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Devices (Softphones/Deskphones)

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BYOC - Premises

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Provider Exchange

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Emergency Calling

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Recording Service

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SMS/MMS (Inbound/Outbound)

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Zoom Phone - EMEA

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Zoom Phone

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Calling (Inbound/Outbound)

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Devices (Softphones/Deskphones)

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BYOC - Premises

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Provider Exchange

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Emergency Calling

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Recording Service

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SMS/MMS (Inbound/Outbound)

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Zoom Phone - HONG KONG/CHINA

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Zoom Phone

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Calling (Inbound/Outbound)

Mon 24

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Devices (Softphones/Deskphones)

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BYOC - Premises

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Provider Exchange

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Emergency Calling

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Recording Service

Mon 24

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Zoom Phone - JAPAN

Mon 24

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now

Zoom Phone

Mon 24

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now

Calling (Inbound/Outbound)

Mon 24

Tue 25

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now

Devices (Softphones/Deskphones)

Mon 24

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BYOC - Premises

Mon 24

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Provider Exchange

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Emergency Calling

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Recording Service

Mon 24

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Zoom Phone - LATIN AMERICA

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Zoom Phone

Mon 24

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Calling (Inbound/Outbound)

Mon 24

Tue 25

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now

Devices (Softphones/Deskphones)

Mon 24

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now

BYOC - Premises

Mon 24

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Provider Exchange

Mon 24

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Emergency Calling

Mon 24

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Recording Service

Mon 24

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now

Zoom Phone - NORTH AMERICA

Mon 24

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now

Zoom Phone

Mon 24

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now

Calling (Inbound/Outbound)

Mon 24

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now

SMS/MMS (Inbound/Outbound)

Mon 24

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now

Devices (Softphones/Deskphones)

Mon 24

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now

BYOC - Premises

Mon 24

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Provider Exchange

Mon 24

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Emergency Calling

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Recording Service

Mon 24

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Zoom Revenue Accelerator

Mon 24

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Zoom Revenue Accelerator

Mon 24

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Deals

Mon 24

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Email Notifications

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Conversation Analytics

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Recordings

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Zoom Rooms

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Zoom Rooms

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Zoom Rooms Digital Signage

Mon 24

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Zoom Workspace Reservation

Mon 24

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Zoom Visitor Management

Mon 24

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Zoom Subscriptions

Mon 24

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Zoom Support

Mon 24

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Knowledge Base

Mon 24

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Chatbot

Mon 24

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Ticketing

Mon 24

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Phone Support

Mon 24

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Zoom Virtual Agent

Mon 24

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Zoom Website

Mon 24

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Zoom Dashboard & Reporting

Mon 24

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Download Center & Clients

Mon 24

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now

Web Portal

Mon 24

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Web Client

Mon 24

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now

Zoom Rooms

Mon 24

Tue 25

Wed 26

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Sat 29

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now

Integrations/Calendar/Plug-In/Add-In

Mon 24

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Wed 26

Thu 27

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Sat 29

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now

Zoom Learning Center

Mon 24

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Zoom Workforce Management

Mon 24

Tue 25

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Zoom Survey

Mon 24

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Thu 27

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Zoom Clinical Notes

Mon 24

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Zoom Status

Real-time updates of Zoom issues and outages

Zoom status is Operational

SMS

Zoom Meetings

SMS

Zoom Phone

Active Incidents

Recently Resolved Incidents

Zoom Outage Survival Guide

Zoom Components

Zoom

Zoom Blog

Zoom Chat

Zoom Chat

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications

User Profiles and Presence

File Transfers: File, Video, Pictures, Voice

Archive Message: Archiving IM message with Third-parties and Email Notifications

Search

Zoom AIC

Profile Card

Zoom Clips

Zoom Community

Zoom Contact Center - Global

Web Portal (Admin/Users/Provisioning)

Desktop Client (Supervisors/Agents)

Web Client (Supervisors/Agents)

3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)

Reporting Service

Developer Platform (APIs/Webhooks)

Developer Platform (SDKs)

Zoom Contact Center

Zoom Workforce Management

SMS

PSTN

Provider Exchange (PEX)

BYOC

Zoom AIC

Zoom Contact Center - APAC

Zoom Contact Center

Voice (Inbound/Outbound)

Video (Inbound/Outbound)

Chat (Inbound/Outbound)

3rd Party Messaging/Social (Inbound/Outbound)

Email (Inbound)

Outbound Dialers

Remote Control

AI Expert Assist

Recording Service

Zoom Contact Center - AUSTRALIA

Zoom Contact Center

Voice (Inbound/Outbound)

Video (Inbound/Outbound)

Chat (Inbound/Outbound)

3rd Party Messaging/Social (Inbound/Outbound)

Email (Inbound)

Outbound Dialers

Remote Control

AI Expert Assist

Recording Service

BYOC - Premises

Zoom Contact Center - EMEA

Zoom Contact Center

Voice (Inbound/Outbound)

Video (Inbound/Outbound)

Chat (Inbound/Outbound)

3rd Party Messaging/Social (Inbound/Outbound)

Email (Inbound)

Outbound Dialers

Remote Control

AI Expert Assist

Recording Service

BYOC - Premises

Zoom Contact Center - JAPAN

Zoom Contact Center

Voice (Inbound/Outbound)

Video (Inbound/Outbound)

Chat (Inbound/Outbound)

3rd Party Messaging/Social (Inbound/Outbound)