ID.me Status
Real-time updates of ID.me issues and outages
ID.me status is Operational
NIST 800-63-3 Policies
NIST 800-63-2 Policies
KBA-replacement Policies
Telecom Possession API
Telecom Identity API
Document Identity API
Alumni Verification
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Active Incidents
No active incidents
Recently Resolved Incidents
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
ID.me Outage Survival Guide
ID.me Components
ID.me Wallet Account Access and Management
Login Services
Account Management
MFA - Text message or phone call
MFA- ID.me Authenticator (Push Notifications)
MFA - ID.me Authenticator (Code Generator)
MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)
MFA: White Label API
ID.me Identity Verification
NIST 800-63-3 Policies
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
NIST 800-63-2 Policies
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
KBA-replacement Policies
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
Telecom Possession API
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
Telecom Identity API
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
Document Identity API
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
ID.me Community Verification
Alumni Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Company Employee Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Custom Groups Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
First Responder Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Government Employee Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Health Care Provider Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Military Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Nurse Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Student Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Teacher Verification
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.