ID.me status is Operational

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Login Services
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Account Management
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MFA - Text message or phone call
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MFA- ID.me Authenticator (Push Notifications)
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MFA - ID.me Authenticator (Code Generator)
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MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)
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MFA: White Label API
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Recently Resolved Incidents

Platform Partial Outage
Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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ID.me Outage Survival Guide

A step-by-step guide to help you survive a ID.me outage
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    ID.me Components

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    ID.me Wallet Account Access and Management

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    Login Services
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Login Services
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    Account Management
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Alumni Verification
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    MFA - Text message or phone call
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    MFA- ID.me Authenticator (Push Notifications)
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Login Services
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    MFA - ID.me Authenticator (Code Generator)
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
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    Login Services
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    Alumni Verification
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    MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    MFA: White Label API
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Login Services
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    ID.me Identity Verification

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    NIST 800-63-3 Policies
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
    Resolved
    Login Services
    NIST 800-63-3 Policies
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    NIST 800-63-2 Policies
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    KBA-replacement Policies
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Telecom Possession API
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
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    Login Services
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    Alumni Verification
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    Company Employee Verification
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    Telecom Identity API
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Document Identity API
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    ID.me Community Verification

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    Alumni Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
    Resolved
    Login Services
    NIST 800-63-3 Policies
    Alumni Verification
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    Company Employee Verification
    More...

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    Company Employee Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Custom Groups Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
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    Login Services
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    Alumni Verification
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    We are currently investigating a issue and will follow with further details

    First Responder Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
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    Login Services
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    More...

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    Government Employee Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
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    Login Services
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    Health Care Provider Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Military Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Nurse Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
    Major Incident
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    Login Services
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    Student Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    Teacher Verification
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    Platform Partial Outage
    Started 11 Jan 2025 16:23:36 (6 days ago), resolved 11 Jan 2025 17:13:32 (6 days ago)
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    ID.me Shop

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    ID.me Alternatives

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    IDCheck.io
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    [LEGACY][IDCHECK.io]  Product Notification
    Started 10 Oct 2024 07:27:49 (3 months ago), still ongoing
    Critical Incident
    Investigating
    IDCheck.io

    Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

    Dear customers,

    We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products).  The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

    Sunset Timeline for Legacy Platforms

    What you need to know:

    Step 1 - October 1, 2024: No new features.   The Testing and Product Legacy environments will be turned onto Maintenance mode. All new features and releases after this date will be on the Next Generation Sandbox and Production platforms only. However, the Legacy production platform will continue to be supported for bug fixes and hot fixes, while the accepted identity document list will be updated until a breaking change is encountered, after which point no further updates can be ensured.

    The testing environment will be gradually decommissioned.

    Step 2 - March 31, 2025: Legacy production end of support.
    No bug fixes will be carried out on the Legacy production environment, but the environment will continue to operate.

    Step 3 - July 1, 2025: Legacy production end of life.
    The Legacy production environment will no longer be available and will be decommissioned.

    How can I get further support?
    We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

    Kind regards, Your IDnow Team

    Check'nSign.io
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    [LEGACY][Check'n Sign] Product Notification
    Started 11 Oct 2024 07:48:40 (3 months ago), still ongoing
    Critical Incident
    Investigating
    Check'nSign.io

    Dear customers,

    We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

    For your reference and action, please find below the new URLs: ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/ ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

    We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

    Kind regards, Your IDnow Team

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