Abnormal Security status is Operational

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Security Orchestration, Automation Response API (SOAR API)
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded SOAR API functionality for US customers
Started 4 May 2026 17:21:09 (20 hours ago), resolved 4 May 2026 18:58:34 (18 hours ago)
Major Incident
Resolved
Security Orchestration, Automation Response API (SOAR API)

Abnormal is currently investigating an issue affecting Security Orchestration, Automation and Response (SOAR) API functionality for US customers. Customers utilizing SOAR API integrations may experience errors when attempting to query messages, attachments, and threat data. Some Portal functionality that relies on the same data source may also be intermittently affected. The Abnormal engineering team is actively investigating the root cause and working toward resolution. Email detection and remediation services remain fully operational and are not affected by this incident.

Abnormal Security Outage Survival Guide

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    Abnormal Security Components

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    Abnormal Security Inbound Email Security (IES)

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    Abnormal Security Email Productivity (EPR)

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    Abnormal Security Account Takeover Service (ATO)

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    Abnormal Security Notification Delivery

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    Abnormal Security AI Security Mailbox (AISM)

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    Abnormal Security AI Phishing Coach (AIPC)

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    Abnormal Security Misdirected Email Prevention

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    Abnormal Security EMEA Data Center

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    Abnormal Security Platform

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    Abnormal Security AMER Data Center

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    Portal Application
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    Security Information and Event Management API (SIEM API)
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    Abnormal Security Search and Respond

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    Security Orchestration, Automation Response API (SOAR API)
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    Degraded SOAR API functionality for US customers
    Started 4 May 2026 17:21:09 (20 hours ago), resolved 4 May 2026 18:58:34 (18 hours ago)
    Major Incident
    Resolved
    Security Orchestration, Automation Response API (SOAR API)

    Abnormal is currently investigating an issue affecting Security Orchestration, Automation and Response (SOAR) API functionality for US customers. Customers utilizing SOAR API integrations may experience errors when attempting to query messages, attachments, and threat data. Some Portal functionality that relies on the same data source may also be intermittently affected. The Abnormal engineering team is actively investigating the root cause and working toward resolution. Email detection and remediation services remain fully operational and are not affected by this incident.

    Abnormal Security Customer Support Portal

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    Abnormal Security Abnormal Gov

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    Inbound Email Security (IES)(Fedramp)
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    Email Productivity (EPR)(Fedramp)
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    Account Take Over (ATO)(Fedramp)
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    AI Security Mailbox (AISM)(Fedramp)
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    Customer Support Portal (Fedramp)
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    Security Information and Event Management API (SIEM API) (Fedramp)
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    Security Orchestration, Automation Response API (SOAR API) (Fedramp)
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    Portal Application (Fedramp)
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