Abnormal Security status is Operational

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Portal Application
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Inbound Email Security (IES)(Fedramp)
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Active Incidents

No active incidents

Recently Resolved Incidents

Detection and Remediation Services Outage for FedRamp Customers
Started 15 Sep 2025 18:00:04 (2 days ago), resolved 15 Sep 2025 18:55:12 (2 days ago)
Critical Incident
Resolved
Inbound Email Security (IES)(Fedramp)

Abnormal is currently investigating reports of detection and remediation services not working for FedRamp customers. This is impacting email threat detection and automatic remediation capabilities for affected customers. Abnormal's engineering team is actively investigating this issue and working toward a resolution.

Portal Access Issues for US Customers
Started 13 Sep 2025 01:54:40 (5 days ago), resolved 13 Sep 2025 02:35:24 (5 days ago)
Major Incident
Resolved
Portal Application

Starting at 06:00 pm PT on September 12, 2025, Abnormal is experiencing service issues affecting customer access to the portal for US customers. During this time, customers may be unable to log into the portal to access their account settings and security configurations. Abnormal's engineering team has identified the cause and is actively working to restore full portal access. Email protection services continue to operate normally during this time. Abnormal will provide an update within the next hour or when portal access is fully restored, whichever comes first.

Abnormal Security Outage Survival Guide

A step-by-step guide to help you survive a Abnormal Security outage
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    Abnormal Security Components

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    Abnormal Security Inbound Email Security (IES)

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    Abnormal Security Email Productivity (EPR)

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    Abnormal Security Account Takeover Service (ATO)

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    Abnormal Security Notification Delivery

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    Abnormal Security AI Security Mailbox (AISM)

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    Abnormal Security Platform

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    Portal Application
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    Portal Access Issues for US Customers
    Started 13 Sep 2025 01:54:40 (5 days ago), resolved 13 Sep 2025 02:35:24 (5 days ago)
    Major Incident
    Resolved
    Portal Application

    Starting at 06:00 pm PT on September 12, 2025, Abnormal is experiencing service issues affecting customer access to the portal for US customers. During this time, customers may be unable to log into the portal to access their account settings and security configurations. Abnormal's engineering team has identified the cause and is actively working to restore full portal access. Email protection services continue to operate normally during this time. Abnormal will provide an update within the next hour or when portal access is fully restored, whichever comes first.

    Security Information and Event Management API (SIEM API)
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    Abnormal Security EMEA Data Center

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    Abnormal Security AMER Data Center

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    Security Orchestration, Automation Response API (SOAR API)
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    Abnormal Security Customer Support Portal

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    Abnormal Security Search and Respond

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    Abnormal Security Abnormal Gov

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    Inbound Email Security (IES)(Fedramp)
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    Detection and Remediation Services Outage for FedRamp Customers
    Started 15 Sep 2025 18:00:04 (2 days ago), resolved 15 Sep 2025 18:55:12 (2 days ago)
    Critical Incident
    Resolved
    Inbound Email Security (IES)(Fedramp)

    Abnormal is currently investigating reports of detection and remediation services not working for FedRamp customers. This is impacting email threat detection and automatic remediation capabilities for affected customers. Abnormal's engineering team is actively investigating this issue and working toward a resolution.

    Email Productivity (EPR)(Fedramp)
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    Account Take Over (ATO)(Fedramp)
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    AI Security Mailbox (AISM)(Fedramp)
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    Customer Support Portal (Fedramp)
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    Security Information and Event Management API (SIEM API) (Fedramp)
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    Security Orchestration, Automation Response API (SOAR API) (Fedramp)
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    Portal Application (Fedramp)
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