Abnormal Security Status
Real-time updates of Abnormal Security issues and outages
Abnormal Security status is Operational
Abnormal Security Customer Support Portal
AI Security Mailbox (AISM)(Fedramp)
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Active Incidents
No active incidents
Recently Resolved Incidents
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.
Starting at 13:30 UTC on April 8, 2026, Abnormal began experiencing an issue with receipt of email-based support case submissions and replies due to a vendor caused issue. Customer emails to [email protected] or [email protected] may be delayed. Abnormal support is actively monitoring the issue and will provide further updates once additional information is received from the vendor. In the meantime, customers are encouraged to submit support inquiries through the Abnormal Customer Support Portal at https://abnormalsecurity.my.site.com/support/s/.
Between 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message details page. During this time, Gov customers may have experienced failures when loading the AI Security Mailbox Analyzed tab, and remediation details may have appeared incomplete or failed to display on the message details page. The Abnormal engineering team identified and resolved the underlying issue, and full functionality has been restored. If you experience any further issues, please reach out to the support team at [email protected].
Abnormal Security Outage Survival Guide
Abnormal Security Components
Abnormal Security Inbound Email Security (IES)
Abnormal Security Email Productivity (EPR)
Abnormal Security Account Takeover Service (ATO)
Abnormal Security Notification Delivery
Abnormal Security AI Security Mailbox (AISM)
Abnormal Security AI Phishing Coach (AIPC)
Abnormal Security Misdirected Email Prevention
Abnormal Security EMEA Data Center
Abnormal Security Platform
Portal Application
Abnormal Security AMER Data Center
Abnormal Security Search and Respond
Security Information and Event Management API (SIEM API)
Security Orchestration, Automation Response API (SOAR API)
Abnormal Security Customer Support Portal
Starting at 13:30 UTC on April 8, 2026, Abnormal began experiencing an issue with receipt of email-based support case submissions and replies due to a vendor caused issue. Customer emails to [email protected] or [email protected] may be delayed. Abnormal support is actively monitoring the issue and will provide further updates once additional information is received from the vendor. In the meantime, customers are encouraged to submit support inquiries through the Abnormal Customer Support Portal at https://abnormalsecurity.my.site.com/support/s/.
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.
Abnormal Security Abnormal Gov
Inbound Email Security (IES)(Fedramp)
Email Productivity (EPR)(Fedramp)
Account Take Over (ATO)(Fedramp)
AI Security Mailbox (AISM)(Fedramp)
Between 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message details page. During this time, Gov customers may have experienced failures when loading the AI Security Mailbox Analyzed tab, and remediation details may have appeared incomplete or failed to display on the message details page. The Abnormal engineering team identified and resolved the underlying issue, and full functionality has been restored. If you experience any further issues, please reach out to the support team at [email protected].