Pexip Service status is Partially Degraded Service

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Pexip Service Connect for Microsoft Teams Meetings

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Pexip Service Connect for Microsoft Teams Rooms (MTRs)

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Pexip Service Connect for Zoom Rooms

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Pexip Service Connect for Google Meet Meetings

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Pexip Service One-Touch Join

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Intermittent issues with Cloud One Touch Join and new meeting processing
Started 12 Nov 2026 19:23:03 (2 days ago), still ongoing
Minor Incident
Monitoring
One-Touch Join

Microsoft is investigating a service incident (advisory MO1550821) affecting multiple Microsoft 365 services. We are seeing failures when connecting to the Microsoft Graph API as a result. The One Touch Join button may be missing or delayed on room endpoints, and newly scheduled or updated meetings may not be processed correctly. Meetings scheduled before the incident began are not expected to be affected. We are monitoring and will update this page as we learn more.

Recently Resolved Incidents

Intermittent SIP call failures in Singapore
Started 10 Nov 2026 08:55:34 (4 days ago), resolved 10 Nov 2026 10:56:19 (4 days ago)
Minor Incident
Resolved
Connect for Microsoft Teams Meetings
Connect for Microsoft Teams Rooms (MTRs)
Connect for Zoom Rooms
Connect for Google Meet Meetings

We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.

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    Pexip Service Components

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    Pexip Service Connect for Microsoft Teams Meetings

    Sat 7
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    Thu 12
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    now
    Intermittent SIP call failures in Singapore
    Started 10 Nov 2026 08:55:34 (4 days ago), resolved 10 Nov 2026 10:56:19 (4 days ago)
    Minor Incident
    Resolved
    Connect for Microsoft Teams Meetings
    Connect for Microsoft Teams Rooms (MTRs)
    Connect for Zoom Rooms
    Connect for Google Meet Meetings

    We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.

    Pexip Service Connect for Microsoft Teams Rooms (MTRs)

    Sat 7
    Sun 8
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    now
    Intermittent SIP call failures in Singapore
    Started 10 Nov 2026 08:55:34 (4 days ago), resolved 10 Nov 2026 10:56:19 (4 days ago)
    Minor Incident
    Resolved
    Connect for Microsoft Teams Meetings
    Connect for Microsoft Teams Rooms (MTRs)
    Connect for Zoom Rooms
    Connect for Google Meet Meetings

    We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.

    Pexip Service Connect for Zoom Rooms

    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    Thu 12
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    now
    Intermittent SIP call failures in Singapore
    Started 10 Nov 2026 08:55:34 (4 days ago), resolved 10 Nov 2026 10:56:19 (4 days ago)
    Minor Incident
    Resolved
    Connect for Microsoft Teams Meetings
    Connect for Microsoft Teams Rooms (MTRs)
    Connect for Zoom Rooms
    Connect for Google Meet Meetings

    We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.

    Pexip Service Connect for Google Meet Meetings

    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    Thu 12
    Fri 13
    now
    Intermittent SIP call failures in Singapore
    Started 10 Nov 2026 08:55:34 (4 days ago), resolved 10 Nov 2026 10:56:19 (4 days ago)
    Minor Incident
    Resolved
    Connect for Microsoft Teams Meetings
    Connect for Microsoft Teams Rooms (MTRs)
    Connect for Zoom Rooms
    Connect for Google Meet Meetings

    We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.

    Pexip Service Public internet peering

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    Pexip Service Connect for Google Rooms

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    Pexip Service Video Systems (Endpoints)

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    Provisioning
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    Registration
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    Calling
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    Pexip Service QoS Backbone

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    Phone book
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    Bring your own carrier (BYOC)
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    Pexip Service Virtual Meeting Room (VMR) Service

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    Pexip Service PSTN access

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    Pexip Service My Meeting Video (MMV) soft clients

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    Pexip Service H.323 Gateway Service

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    Pexip Service Skype for Business Gateway Service

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    Pexip Service One-Touch Join

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    Intermittent issues with Cloud One Touch Join and new meeting processing
    Started 12 Nov 2026 19:23:03 (2 days ago), still ongoing
    Minor Incident
    Monitoring
    One-Touch Join

    Microsoft is investigating a service incident (advisory MO1550821) affecting multiple Microsoft 365 services. We are seeing failures when connecting to the Microsoft Graph API as a result. The One Touch Join button may be missing or delayed on room endpoints, and newly scheduled or updated meetings may not be processed correctly. Meetings scheduled before the incident began are not expected to be affected. We are monitoring and will update this page as we learn more.

    Pexip Service Control Center

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    Pexip Service Analytics Portal

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    Pexip Service Partner Portal

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    Pexip Service Help Center

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