Solaris Status
Real-time updates of Solaris issues and outages
Solaris status is Operational
Solaris B2C Banking
Solaris Digital Banking
Solaris Identification
Solaris Payments
Solaris Other
Active Incidents
No active incidents
Recently Resolved Incidents
The unplanned service disruption affecting our Sandbox environment has been resolved.
The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally.
Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services.
We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Due to an unplanned partial outage at our service provider, a short latency spike has impacted a limited number of outgoing SEPA Instant transactions between 16:50 CET and 17:20 CET.
The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.
Partner Impact/Customer Impact: • For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected.
Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find
Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected.
Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find
Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Outage Survival Guide
Solaris Components
Solaris Authentication
Solaris B2C Banking
The unplanned service disruption affecting our Sandbox environment has been resolved.
The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally.
Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services.
We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Cards
Solaris Digital Banking
Due to an unplanned partial outage at our service provider, a short latency spike has impacted a limited number of outgoing SEPA Instant transactions between 16:50 CET and 17:20 CET.
The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.
Partner Impact/Customer Impact: • For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
The unplanned service disruption affecting our Sandbox environment has been resolved.
The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally.
Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services.
We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Identification
We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected.
Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find
Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected.
Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages
• GET /v1/commercial_registrations/search_by_name
• GET /v1/commercial_registrations/find
Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
The unplanned service disruption affecting our Sandbox environment has been resolved.
The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally.
Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services.
We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Lending
Solaris Payments
The unplanned service disruption affecting our Sandbox environment has been resolved.
The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally.
Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services.
We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Other
Due to an unplanned partial outage at our service provider, a short latency spike has impacted a limited number of outgoing SEPA Instant transactions between 16:50 CET and 17:20 CET.
The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.
Partner Impact/Customer Impact: • For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
The unplanned service disruption affecting our Sandbox environment has been resolved.
The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally.
Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services.
We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.