Solaris Status
Real-time updates of Solaris issues and outages
Solaris status is Operational
Solaris Identification
Active Incidents
No active incidents
Recently Resolved Incidents
An unplanned Performance Degradation with our Device Monitoring provider has been identified.
Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.
As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service
cdn.dfsdk.com
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.
Impacted endpoints: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
We would like to inform you of an ongoing service disruption affecting the identification flow via IDnow. Due to a provider-side outage, you may encounter an increased number of 5XX errors during identification attempts.
Partner Impact: • Partners may receive 5XX errors when calling the following endpoint: PATCH /v1/persons/{person_id}/identifications/{id}/request
Customer Impact: • End users may experience errors when accessing services dependent on identity verification.
Disclaimer: The actual customer impact may vary depending on how each partner has integrated Solarisbank API services.
Impacted Endpoint: • PATCH /v1/persons/{person_id}/identifications/{id}/request
API Reference: For more details on the affected endpoint, please refer to our documentation: https://docs.solarisgroup.com/guides/kyc/autoident/#patch-request-person-identification
If you have any questions or require support, please contact us at [email protected] or through our dedicated ticketing platform.
Solaris Outage Survival Guide
Solaris Components
Solaris Authentication
Solaris B2C Banking
Solaris Cards
Solaris Digital Banking
Solaris Identification
We would like to inform you of an ongoing service disruption affecting the identification flow via IDnow. Due to a provider-side outage, you may encounter an increased number of 5XX errors during identification attempts.
Partner Impact: • Partners may receive 5XX errors when calling the following endpoint: PATCH /v1/persons/{person_id}/identifications/{id}/request
Customer Impact: • End users may experience errors when accessing services dependent on identity verification.
Disclaimer: The actual customer impact may vary depending on how each partner has integrated Solarisbank API services.
Impacted Endpoint: • PATCH /v1/persons/{person_id}/identifications/{id}/request
API Reference: For more details on the affected endpoint, please refer to our documentation: https://docs.solarisgroup.com/guides/kyc/autoident/#patch-request-person-identification
If you have any questions or require support, please contact us at [email protected] or through our dedicated ticketing platform.
An unplanned Performance Degradation with our Device Monitoring provider has been identified.
Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs.
As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service
cdn.dfsdk.com
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services.
Impacted endpoints: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
