Solaris Status
Real-time updates of Solaris issues and outages
Solaris status is Operational
Solaris Cards
Solaris Digital Banking
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Active Incidents
No active incidents
Recently Resolved Incidents
We are currently observing an increase in outgoing rejected and decrease incoming SEPA Instant transactions volumes; Issues started since ~ 10:30 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source.
Partner Impact/Customer Impact:
For Outgoing SEPA Instant transfers -> Partners would notice increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks.
For Incoming SEPA Instant tranfer -> Parnters would notice decrease in volume of incoming transactions.
In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Relevant Doc:
Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes.
Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list)
Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list)
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Outage Survival Guide
Solaris Components
Solaris Authentication
Solaris B2C Banking
Solaris Cards
A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes.
Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list)
Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list)
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Digital Banking
We are currently observing an increase in outgoing rejected and decrease incoming SEPA Instant transactions volumes; Issues started since ~ 10:30 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source.
Partner Impact/Customer Impact:
For Outgoing SEPA Instant transfers -> Partners would notice increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks.
For Incoming SEPA Instant tranfer -> Parnters would notice decrease in volume of incoming transactions.
In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative.
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Relevant Doc:
Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.