Solaris Status
Real-time updates of Solaris issues and outages
Solaris status is Operational
Solaris Cards
Active Incidents
No active incidents
Recently Resolved Incidents
The unplanned partial outage for Multiple Cards services identified to be affecting Cards creation and associated Card Lifecycle Status changes has been restored. Services were recovered and are currently being monitored to ensure operations are running within normal service levels.
Partner Impact: 5XXs errors while calling the below API Endpoints
• GET /v1/cards • GET /v1/cards/{id}/ • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list)
Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1persons~1{person_id}~1cards/get • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post
We apologize for any inconveniences this outage may have caused.
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Solaris Outage Survival Guide
Solaris Components
Solaris Authentication
Solaris B2C Banking
Solaris Cards
The unplanned partial outage for Multiple Cards services identified to be affecting Cards creation and associated Card Lifecycle Status changes has been restored. Services were recovered and are currently being monitored to ensure operations are running within normal service levels.
Partner Impact: 5XXs errors while calling the below API Endpoints
• GET /v1/cards • GET /v1/cards/{id}/ • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list)
Customer Impact:
• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1persons~1{person_id}~1cards/get • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post
We apologize for any inconveniences this outage may have caused.
In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
