Solaris Status

Resolved: The issue affecting outgoing and incoming SEPA Instant transactions has been resolved with our provider, and transaction processing has returned to normal.

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Monitoring: The incoming and outgoing SEPA Instant transactions service has been restored.

We are currently monitoring all incoming and outgoing transactions to ensure full service stability.

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Investigating: We are currently observing an increased rate of internal rejections for outgoing and incoming SEPA Instant transactions. The issue is linked to one of our service providers.

Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconvenience caused by this incident. Should you have any questions or concerns, please contact us at [email protected] or through our dedicated ticketing platform.

Resolved: The issue affecting outgoing and incoming SEPA Instant transactions has been resolved with our provider, and transaction processing has returned to normal.

Partner / Customer Impact: Incoming and Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced rejection and delays in the settlement of impacted Incoming and Outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: It's expected to observe failures for incoming and outgoing transactions. Customers are advised to use normal SEPA transactions

Identified: We are continuing to work on a fix for this issue.

Identified: We have started to observe rejected transactions again. In the mean time our teams are working on it and we will keep you posting.

Monitoring: The issue affecting outgoing and incoming SEPA Instant transactions from 16:03 CET to 17:45 CET has been resolved with our provider, and transaction processing has returned to normal. Our technical teams are actively monitoring the services to ensure ongoing stability.

Partner / Customer Impact: Incoming and Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced rejection and delays in the settlement of impacted Incoming and Outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.