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Active Incidents

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Recently Resolved Incidents

Unplanned Outage - Terms and Condition Event
Started 2 Oct 2025 11:29:07 (4 days ago), resolved 2 Oct 2025 11:29:07 (4 days ago)
Incident without Impact
Resolved
Identification

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 02/10/2025 between 11:39 CET and 12:38 CET. Service are running within normal service level and stands resolved.

Partner Impact: 5XXs errors while calling the below API Endpoints

• POST /v1/terms_and_conditions_events

Customer Impact: Customers might experienced error messages and affected on-boarding flow.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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    Unplanned Outage - Terms and Condition Event
    Started 2 Oct 2025 11:29:07 (4 days ago), resolved 2 Oct 2025 11:29:07 (4 days ago)
    Incident without Impact
    Resolved
    Identification

    We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 02/10/2025 between 11:39 CET and 12:38 CET. Service are running within normal service level and stands resolved.

    Partner Impact: 5XXs errors while calling the below API Endpoints

    • POST /v1/terms_and_conditions_events

    Customer Impact: Customers might experienced error messages and affected on-boarding flow.

    Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

    API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

    https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events

    We apologize for any inconveniences this outage may have caused.

    In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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