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Active Incidents

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Recently Resolved Incidents

Unplanned Service Disruption - Verification of payee
Started 5 Dec 2025 09:50:33 (6 days ago), resolved 5 Dec 2025 10:15:52 (6 days ago)
Incident without Impact
Resolved
Payments

Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET.

The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.

Partner Impact/Customer Impact: • There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST/v1/verifications_of_payee

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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    Unplanned Service Disruption - Verification of payee
    Started 5 Dec 2025 09:50:33 (6 days ago), resolved 5 Dec 2025 10:15:52 (6 days ago)
    Incident without Impact
    Resolved
    Payments

    Due to an unplanned outage for one of our service providers, Solaris experienced increase response "VERIFICATION_NOT_POSSIBLE" of verification of Payee for Normal SEPA / SEPA instant transactions between 09:50 CET and 10:13 CET.

    The systems and services are currently stable and the impact is no longer visible, however we are working together with our Instant Payment provider and are closely monitoring the situation.

    Partner Impact/Customer Impact: • There was no direct impact or errors encountered during incident time however customers received response during above mentioned times that verification isn't possible yet customers were still able to confirm transactions and proceed with transfers.

    Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

    Impacted Endpoints:

    • POST/v1/verifications_of_payee

    API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

    https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/verification-of-payee/paths/~1v1~1verifications_of_payee/post

    We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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