Paysafe Status
Real-time updates of Paysafe issues and outages
Paysafe status is Operational
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NetBanx Back Office
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OPTIC Portal
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Handpoint (Interac)
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Paysafe Acquiring RS2 - Financial Reporting
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Handpoint Settlement Cancellations Issue - Consumer Refunds in Process
Started 8 Dec 2025 16:14:21 (11 days ago), still ongoing
Incident without Impact
Investigating
Handpoint (Interac)
Please note, settlement cancellations between Oct 9–Nov 26 may not have processed due to a Handpoint issue. Consumers could still see charges. Paysafe is working with Handpoint to return funds. We appreciate your patience as we work alongside our partner for a timely resolution. Questions? Please contact your account manager or email [email protected]. MIM Paysafe
Reference ID: INC0289048
Recently Resolved Incidents
Service Disruption- Netbanx Backoffice
Started 17 Dec 2025 15:03:25 (2 days ago), resolved 17 Dec 2025 22:14:33 (1 day ago)
Minor Incident
Resolved
NetBanx Back Office
We are investigating a potential issues with the services mentioned below and apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0290061
Business Portal Data Population Delay
Started 11 Dec 2025 11:08:52 (8 days ago), resolved 15 Dec 2025 09:40:43 (4 days ago)
Incident without Impact
Resolved
OPTIC Portal
Paysafe Acquiring RS2 - Financial Reporting
We are investigating a potential issue causing delays in reporting for some merchants. This may result in delayed population of transactional data and reports in the Optic portal. Our teams are working to resolve the issue with the highest priority. We apologize for the impact this may have on your business. Further updates will follow.
Reference ID: INC0290276
Paysafe Outage Survival Guide
A step-by-step guide to help you survive a Paysafe outage
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Paysafe Components
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Paysafe Skrill
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Skrill API
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Skrill Consumer Wallet
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Skrill Marketing Website
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Skrill Merchant Portal
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Skrill Mobile Application
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Skrill Status Notifications Service
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Paysafe Neteller
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Neteller API
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Neteller Consumer Wallet
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Neteller Gateway
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Neteller Marketing Website
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Neteller Merchant Portal
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Neteller Mobile Application
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Paysafecard (merchant)
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PSC Payment
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PSC Payment myPaysafe
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PSC Payout & Refund
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Paysafecash Payment
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eCash PagoEfectivo
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eCash SafetyPay
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eCash Settlement Report
Fri 12
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eCash Store Locator B2B
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Paysafecard (distributor)
Fri 12
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Pin On Demand Distribution
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Paysafecash Distribution
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eCash Reconciliation Files
Fri 12
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Paysafe Rapid Transfer
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Paysafe Wallet as a Service (WaaS)
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Paysafe PagoEfectivo
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CIP Generation
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Merchant Portal (PagoEfectivo)
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Merchant Notification (PagoEfectivo)
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Paysafe PagoEfectivo Wallet
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PagoEfectivo Wallet
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PagoEfectivo Wallet
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Paysafe SafetyPay
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Express Application
Fri 12
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Merchant Portal (SafetyPay)
Fri 12
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Notification Services (SafetyPay)
Fri 12
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now
DirectWS (SOAP)
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MPIAPI (REST)
Fri 12
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now
Paysafe Viafintech
Fri 12
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Customer checkout
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Retailer API: API integration
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Store API
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Viacash Merchant API
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Viafintech App
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Paysafe Income Access
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Income Access - Event Relay System (S2S)
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Income Access - SFTP
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NetBanx Netcentre
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Income Access - Tracking
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Income Access - White Labels (Client Websites)
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Paysafe White Label Wallet
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Wallet Management
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Payments
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Prepaid Cards
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Webhooks
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Paysafe Merchant Portals
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iAccess
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MCPS Instore
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NetBanx Back Office
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Service Disruption- Netbanx Backoffice
Started 17 Dec 2025 15:03:25 (2 days ago), resolved 17 Dec 2025 22:14:33 (1 day ago)
Minor Incident
Resolved
NetBanx Back Office
We are investigating a potential issues with the services mentioned below and apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0290061
OPTIC Portal
Fri 12
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Thu 18
now
Business Portal Data Population Delay
Started 11 Dec 2025 11:08:52 (8 days ago), resolved 15 Dec 2025 09:40:43 (4 days ago)
Incident without Impact
Resolved
OPTIC Portal
Paysafe Acquiring RS2 - Financial Reporting
We are investigating a potential issue causing delays in reporting for some merchants. This may result in delayed population of transactional data and reports in the Optic portal. Our teams are working to resolve the issue with the highest priority. We apologize for the impact this may have on your business. Further updates will follow.
Reference ID: INC0290276
Paysafe Processing and APIs
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Account Updater
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AMR
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Automated onboarding (Payfac & Simplified onboarding)
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Batch Upload
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Card payments API
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Checkout (Legacy) API
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Checkout V1
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Checkout V2
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Customer Vault API
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Direct Debit API
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Hosted API (UPP)
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Identity API
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Merchant Payments
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Onboarding API
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Paysafe.js
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Recurring billing API
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Prepaid API
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now
Unity Payments API
Fri 12
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now
3DS V2
Fri 12
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now
Webhooks Notification Delivery API
Fri 12
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Paysafe iGaming APMs
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iGaming - DW - iACH
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iGaming - Interchecks
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iGaming - Mazooma
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iGaming - PaysafeCard
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iGaming - PaysafeCash
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Thu 18
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iGaming - Sightline API
Fri 12
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Thu 18
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iGaming - Skrill
Fri 12
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Thu 18
now
iGaming - Venmo
Fri 12
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iGaming - VIP Preferred
Fri 12
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iGaming - Pay by Bank
Fri 12
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Paysafe Direct Marketing
Fri 12
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ApplicationXP Onboarding
Fri 12
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PXP Gateway
Fri 12
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Sun 14
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PXP Webhost API
Fri 12
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Sun 14
Mon 15
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now
TSYS USPP Funding
Fri 12
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Thu 18
now
Insight
Fri 12
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Sun 14
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Thu 18
now
Paysafe Non-Production
Fri 12
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Sun 14
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now
Merchant Test
Fri 12
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Sun 14
Mon 15
Tue 16
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Thu 18
now
Merchant & Partner Support phone lines
Fri 12
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Sun 14
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Thu 18
now
Paysafe Third Parties
Fri 12
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Mon 15
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Thu 18
now
Interac Online Payments (IOP)
Fri 12
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Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
AMEX
Fri 12
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Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Apple Pay
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Banco de Crédito del Perú (BCP)
Fri 12
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Sun 14
Mon 15
Tue 16
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Thu 18
now
Barclays Gateway
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
BMO (Bank of Montreal)
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
BORGN (Borgun)
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
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Thu 18
now
Cardinal Commerce (3DS2)
Fri 12
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Sun 14
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Thu 18
now
Clover
Fri 12
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Sun 14
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Tue 16
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Thu 18
now
DigiCert
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
eps-Payment (PSA)
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Equifax
Fri 12
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Sun 14
Mon 15
Tue 16
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Thu 18
now
FIS
Fri 12
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Sun 14
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Tue 16
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Thu 18
now
Fiserv First Data
Fri 12
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Sun 14
Mon 15
Tue 16
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Thu 18
now
Global Payments
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Handpoint (Interac)
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Handpoint Settlement Cancellations Issue - Consumer Refunds in Process
Started 8 Dec 2025 16:14:21 (11 days ago), still ongoing
Incident without Impact
Investigating
Handpoint (Interac)
Please note, settlement cancellations between Oct 9–Nov 26 may not have processed due to a Handpoint issue. Consumers could still see charges. Paysafe is working with Handpoint to return funds. We appreciate your patience as we work alongside our partner for a timely resolution. Questions? Please contact your account manager or email [email protected]. MIM Paysafe
Reference ID: INC0289048
Interac e-Transfer
Fri 12
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Sun 14
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Tue 16
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Thu 18
now
Interchecks
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
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Thu 18
now
JP Morgan Chase
Fri 12
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Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
LexisNexis (ThreatMetrix)
Fri 12
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Sun 14
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Tue 16
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Thu 18
now
Maxmind
Fri 12
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Sun 14
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Tue 16
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Thu 18
now
Mazooma
Fri 12
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Sun 14
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Tue 16
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Thu 18
now
MC Match
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
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Thu 18
now
Microsoft
Fri 12
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Sun 14
Mon 15
Tue 16
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Thu 18
now
Moneris
Fri 12
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Sun 14
Mon 15
Tue 16
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Thu 18
now
Multibanco
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
PayPal
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Paysafe Acquiring RS2 - Batch Processing
Fri 12
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Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Paysafe Acquiring RS2 - Invoices
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Paysafe Acquiring RS2 - Financial Reporting
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Business Portal Data Population Delay
Started 11 Dec 2025 11:08:52 (8 days ago), resolved 15 Dec 2025 09:40:43 (4 days ago)
Incident without Impact
Resolved
OPTIC Portal
Paysafe Acquiring RS2 - Financial Reporting
We are investigating a potential issue causing delays in reporting for some merchants. This may result in delayed population of transactional data and reports in the Optic portal. Our teams are working to resolve the issue with the highest priority. We apologize for the impact this may have on your business. Further updates will follow.
Reference ID: INC0290276
Paysafe Acquiring RS2 - Real-Time Processing
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Thu 18
now
Thredd
Fri 12
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Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
TSYS Acquiring solutions
Fri 12
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Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
US Banking Funding Services
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Venmo (Braintree)
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
VIP Preferred
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Wells Fargo
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Worldpay Vantiv
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
GMoney
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
Niubiz
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now
AptPay
Fri 12
Sat 13
Sun 14
Mon 15
Tue 16
Wed 17
Thu 18
now