Paysafe status is Minor Service Outage

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now
Neteller Merchant Portal
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now
eCash PagoEfectivo
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now
eCash SafetyPay
Mon 5
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now
CIP Generation
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now
iAccess
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now
OPTIC Portal
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now
PXP Gateway
Mon 5
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now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

eps-Payment Service Disruption
Started 12 May 2025 14:33:08 (45 minutes ago), still ongoing
Major Incident
Investigating
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0263334

eps-Payment Service Disruption
Started 30 Apr 2025 21:12:07 (12 days ago), still ongoing
Major Incident
Investigating
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PaymentXP Gateway Service Disruption
Started 30 Apr 2025 01:41:14 (13 days ago), still ongoing
Major Incident
Investigating
PXP Gateway

We are investigating a potential issue with our PaymentXP Gateway services and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Payment fee records missing
Started 29 Apr 2025 16:13:09 (13 days ago), still ongoing
Incident without Impact
Investigating
Paysafe Acquiring RS2 - Invoices

Be aware that we are experiencing an issue with our payment processor where payment fee records are missing.

We are working with them to rectify the issue.

ETA of the resolution provided by RS2 is May 07 2025

Reference ID: INC0262275

Interchecks Service Disruption
Started 26 Apr 2025 09:12:07 (16 days ago), still ongoing
Major Incident
Investigating
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption - SafetyPay via paysafecard
Started 25 Apr 2025 16:24:57 (17 days ago), still ongoing
Critical Incident
Investigating
eCash SafetyPay

We are investigating issues with our SafetyPay Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

iAccess Service Disruption
Started 23 Apr 2025 15:01:12 (19 days ago), still ongoing
Minor Incident
Identified
iAccess

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0258270

Interchecks Service Disruption
Started 4 Apr 2025 21:35:40 (1 month ago), still ongoing
Major Incident
Investigating
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Multibanco Service Disruption
Started 1 Apr 2025 23:10:14 (1 month ago), still ongoing
Major Incident
Investigating
Multibanco

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Interchecks Service Disruption
Started 26 Mar 2025 17:05:25 (2 months ago), still ongoing
Major Incident
Investigating
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Incorrect display of transactionIDs in OPTIC portal
Started 21 Mar 2025 10:22:05 (2 months ago), still ongoing
Incident without Impact
Investigating
OPTIC Portal

Dear All,

Please be advised that we have identified an discrepancy with the display of transaction IDs.

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0255434

eps-Payment Service Disruption
Started 18 Mar 2025 18:25:16 (2 months ago), still ongoing
Major Incident
Investigating
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Paysafe Acquiring duplicate Payment fees and Rolling Reserve corrections
Started 18 Mar 2025 11:39:07 (2 months ago), still ongoing
Incident without Impact
Investigating
Paysafe Acquiring RS2 - Invoices

Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.

  • Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
  • Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

MIM Paysafe

Interac Service Disruption
Started 9 Mar 2025 08:10:20 (2 months ago), still ongoing
Major Incident
Investigating
Interac e-Transfer

We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Multibanco Service Disruption
Started 8 Mar 2025 13:30:21 (2 months ago), still ongoing
Major Incident
Investigating
Multibanco

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PXP Webhost API Service Disruption
Started 11 Nov 2024 06:27:24 (6 months ago), still ongoing
Major Incident
Investigating
PXP Webhost API

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption-Neteller Merchant Portal
Started 24 Oct 2024 07:08:15 (7 months ago), still ongoing
Minor Incident
Investigating
Neteller Merchant Portal

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

RS2 Service Disruption
Started 14 Oct 2024 01:00:12 (7 months ago), still ongoing
Major Incident
Investigating
Paysafe Acquiring RS2 - Real-Time Processing

We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PXP Webhost API Service Disruption
Started 1 Oct 2024 15:41:24 (7 months ago), still ongoing
Major Incident
Investigating
PXP Webhost API

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption
Started 1 Oct 2024 13:26:12 (7 months ago), still ongoing
Minor Incident
Investigating
PayPal

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Recently Resolved Incidents

Interchecks Service Disruption
Started 12 May 2025 06:21:07 (9 hours ago), resolved 12 May 2025 06:34:15 (9 hours ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Reference ID: INC0263282

Global Payments Service Disruption
Started 11 May 2025 11:03:09 (1 day ago), resolved 11 May 2025 11:08:07 (1 day ago)
Major Incident
Resolved
Global Payments

We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Interchecks Service Disruption
Started 11 May 2025 06:03:07 (1 day ago), resolved 11 May 2025 07:00:03 (1 day ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Interchecks Service Disruption
Started 9 May 2025 19:45:15 (3 days ago), resolved 9 May 2025 20:03:43 (3 days ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

US Merchant Billing Statements Delay
Started 1 May 2025 18:50:28 (11 days ago), resolved 9 May 2025 19:31:21 (3 days ago)
Incident without Impact
Resolved
Fiserv First Data

This is to notify that there will be delays with the April Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.

As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.

Reference ID: INC0262522

PayPal Service Disruption
Started 8 May 2025 13:21:10 (4 days ago), resolved 8 May 2025 13:54:24 (4 days ago)
Major Incident
Resolved
PayPal

We are investigating а potential issue with our provider PayPal and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

eps-Payment Service Disruption
Started 8 May 2025 02:48:08 (5 days ago), resolved 8 May 2025 03:02:05 (5 days ago)
Major Incident
Resolved
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Service Disruption - PagoEfectivo and SafetyPay via paysafecard
Started 7 May 2025 14:00:44 (5 days ago), resolved 7 May 2025 15:13:53 (5 days ago)
Major Incident
Resolved
CIP Generation
eCash PagoEfectivo
eCash SafetyPay

We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

Reference ID: INC0262880

Service Disruption - PagoEfectivo via paysafecard
Started 7 May 2025 13:50:57 (5 days ago), resolved 7 May 2025 13:55:57 (5 days ago)
Critical Incident
Resolved
eCash PagoEfectivo

We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

Interchecks Service Disruption
Started 6 May 2025 14:09:08 (6 days ago), resolved 6 May 2025 14:15:36 (6 days ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Reference ID: INC0262760

Multibanco Service Disruption
Started 5 May 2025 21:48:09 (7 days ago), resolved 5 May 2025 22:18:52 (7 days ago)
Major Incident
Resolved
Multibanco

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow. Reference ID:INC0262710

MIM Paysafe

Paysafe Outage Survival Guide

A step-by-step guide to help you survive a Paysafe outage
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    Paysafe Components

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    Paysafe Skrill

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    Skrill API
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    Skrill Consumer Wallet
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    now
    Skrill Marketing Website
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    now
    Skrill Merchant Portal
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    now
    Skrill Mobile Application
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    Skrill Status Notifications Service
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    now

    Paysafe Neteller

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    Neteller API
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    now
    Neteller Consumer Wallet
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    Neteller Gateway
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    Neteller Marketing Website
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    Neteller Merchant Portal
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    now
    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Neteller Mobile Application
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    now

    Paysafecard (merchant)

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    now
    PSC Payment
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    now
    PSC Payment myPaysafe
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    now
    PSC Payout & Refund
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    now
    Paysafecash Payment
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    now
    eCash PagoEfectivo
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    now
    Service Disruption - PagoEfectivo and SafetyPay via paysafecard
    Started 7 May 2025 14:00:44 (5 days ago), resolved 7 May 2025 15:13:53 (5 days ago)
    Major Incident
    Resolved
    CIP Generation
    eCash PagoEfectivo
    eCash SafetyPay

    We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Reference ID: INC0262880

    Service Disruption - PagoEfectivo via paysafecard
    Started 7 May 2025 13:50:57 (5 days ago), resolved 7 May 2025 13:55:57 (5 days ago)
    Critical Incident
    Resolved
    eCash PagoEfectivo

    We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    eCash SafetyPay
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    now
    Service Disruption - SafetyPay via paysafecard
    Started 25 Apr 2025 16:24:57 (17 days ago), still ongoing
    Critical Incident
    Investigating
    eCash SafetyPay

    We are investigating issues with our SafetyPay Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Service Disruption - PagoEfectivo and SafetyPay via paysafecard
    Started 7 May 2025 14:00:44 (5 days ago), resolved 7 May 2025 15:13:53 (5 days ago)
    Major Incident
    Resolved
    CIP Generation
    eCash PagoEfectivo
    eCash SafetyPay

    We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Reference ID: INC0262880

    eCash Settlement Report
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    now
    eCash Store Locator B2B
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    now

    Paysafecard (distributor)

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    Pin On Demand Distribution
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    Paysafecash Distribution
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    eCash Reconciliation Files
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    Paysafe Rapid Transfer

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    now

    Paysafe Wallet as a Service (WaaS)

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    now

    Paysafe PagoEfectivo

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    now
    CIP Generation
    Mon 5
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    now
    Service Disruption - PagoEfectivo and SafetyPay via paysafecard
    Started 7 May 2025 14:00:44 (5 days ago), resolved 7 May 2025 15:13:53 (5 days ago)
    Major Incident
    Resolved
    CIP Generation
    eCash PagoEfectivo
    eCash SafetyPay

    We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Reference ID: INC0262880

    Merchant Portal (PagoEfectivo)
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    now
    Merchant Notification (PagoEfectivo)
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    now

    Paysafe SafetyPay

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    Express Application
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    now
    Merchant Portal (SafetyPay)
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    now
    Notification Services (SafetyPay)
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    now
    DirectWS (SOAP)
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    now
    MPIAPI (REST)
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    now

    Paysafe Viafintech

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    now
    Customer checkout
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    now
    Retailer API: API integration
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    now
    Store API
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    now
    Viacash Merchant API
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    now
    Viafintech App
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    now

    Paysafe Income Access

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    now
    Income Access - Event Relay System (S2S)
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    now
    Income Access - SFTP
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    now
    Income Access - Tracking
    Mon 5
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    now
    Income Access - White Labels (Client Websites)
    Mon 5
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    now
    NetBanx Netcentre
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    now

    Paysafe White Label Wallet

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    now
    Wallet Management
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    now
    Payments
    Mon 5
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    now
    Prepaid Cards
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    now
    Webhooks
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    now

    Paysafe Merchant Portals

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    now
    iAccess
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    now
    iAccess Service Disruption
    Started 23 Apr 2025 15:01:12 (19 days ago), still ongoing
    Minor Incident
    Identified
    iAccess

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID: INC0258270

    MCPS Instore
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    now
    NetBanx Back Office
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    OPTIC Portal
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    now
    Incorrect display of transactionIDs in OPTIC portal
    Started 21 Mar 2025 10:22:05 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    OPTIC Portal

    Dear All,

    Please be advised that we have identified an discrepancy with the display of transaction IDs.

    The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID: INC0255434

    Paysafe Processing and APIs

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    now
    Account Updater
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    now
    AMR
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    now
    Automated onboarding (Payfac & Simplified onboarding)
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    now
    Batch Upload
    Mon 5
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    now
    Card payments API
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    now
    Checkout (Legacy) API
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    now
    Checkout V1
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    now
    Checkout V2
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    now
    Customer Vault API
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    now
    Direct Debit API
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    now
    Hosted API (UPP)
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    Identity API
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    Merchant Payments
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    Wed 7
    Thu 8
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    Sat 10
    Sun 11
    now
    Onboarding API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Paysafe.js
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Recurring billing API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Prepaid API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Unity Payments API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    3DS V2
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Webhooks Notification Delivery API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now

    Paysafe iGaming APMs

    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - DW - iACH
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - Interchecks
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - Mazooma
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - PaysafeCard
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - PaysafeCash
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - Sightline API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - Skrill
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - Venmo
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    iGaming - VIP Preferred
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Pay by Bank
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now

    Paysafe Direct Marketing

    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    ApplicationXP Onboarding
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    PXP Gateway
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    PaymentXP Gateway Service Disruption
    Started 30 Apr 2025 01:41:14 (13 days ago), still ongoing
    Major Incident
    Investigating
    PXP Gateway

    We are investigating a potential issue with our PaymentXP Gateway services and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (6 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (7 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    TSYS USPP Funding
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Insight
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now

    Paysafe Non-Production

    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Merchant Test
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Merchant & Partner Support phone lines
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now

    Paysafe Third Parties

    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Interac Online Payments (IOP)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    AMEX
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Apple Pay
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Barclays Gateway
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    BMO (Bank of Montreal)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    BORGN (Borgun)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Cardinal Commerce (3DS2)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Clover
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    DigiCert
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    eps-Payment (PSA)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    eps-Payment Service Disruption
    Started 18 Mar 2025 18:25:16 (2 months ago), still ongoing
    Major Incident
    Investigating
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    eps-Payment Service Disruption
    Started 30 Apr 2025 21:12:07 (12 days ago), still ongoing
    Major Incident
    Investigating
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    eps-Payment Service Disruption
    Started 8 May 2025 02:48:08 (5 days ago), resolved 8 May 2025 03:02:05 (5 days ago)
    Major Incident
    Resolved
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    eps-Payment Service Disruption
    Started 12 May 2025 14:33:08 (45 minutes ago), still ongoing
    Major Incident
    Investigating
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Reference ID: INC0263334

    Equifax
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    FIS
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Fiserv First Data
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    US Merchant Billing Statements Delay
    Started 1 May 2025 18:50:28 (11 days ago), resolved 9 May 2025 19:31:21 (3 days ago)
    Incident without Impact
    Resolved
    Fiserv First Data

    This is to notify that there will be delays with the April Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.

    As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.

    Reference ID: INC0262522

    Global Payments
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Global Payments Service Disruption
    Started 11 May 2025 11:03:09 (1 day ago), resolved 11 May 2025 11:08:07 (1 day ago)
    Major Incident
    Resolved
    Global Payments

    We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Handpoint (Interac)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Interac e-Transfer
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Interac Service Disruption
    Started 9 Mar 2025 08:10:20 (2 months ago), still ongoing
    Major Incident
    Investigating
    Interac e-Transfer

    We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Interchecks
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Interchecks Service Disruption
    Started 26 Mar 2025 17:05:25 (2 months ago), still ongoing
    Major Incident
    Investigating
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 4 Apr 2025 21:35:40 (1 month ago), still ongoing
    Major Incident
    Investigating
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 26 Apr 2025 09:12:07 (16 days ago), still ongoing
    Major Incident
    Investigating
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 6 May 2025 14:09:08 (6 days ago), resolved 6 May 2025 14:15:36 (6 days ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Reference ID: INC0262760

    Interchecks Service Disruption
    Started 9 May 2025 19:45:15 (3 days ago), resolved 9 May 2025 20:03:43 (3 days ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 11 May 2025 06:03:07 (1 day ago), resolved 11 May 2025 07:00:03 (1 day ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 12 May 2025 06:21:07 (9 hours ago), resolved 12 May 2025 06:34:15 (9 hours ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Reference ID: INC0263282

    JP Morgan Chase
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    LexisNexis (ThreatMetrix)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Maxmind
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Mazooma
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    MC Match
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Microsoft
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Moneris
    Mon 5
    Tue 6
    Wed 7
    Thu 8
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    Sun 11
    now
    Multibanco
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Multibanco Service Disruption
    Started 1 Apr 2025 23:10:14 (1 month ago), still ongoing
    Major Incident
    Investigating
    Multibanco

    We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Multibanco Service Disruption
    Started 8 Mar 2025 13:30:21 (2 months ago), still ongoing
    Major Incident
    Investigating
    Multibanco

    We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Multibanco Service Disruption
    Started 5 May 2025 21:48:09 (7 days ago), resolved 5 May 2025 22:18:52 (7 days ago)
    Major Incident
    Resolved
    Multibanco

    We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

    Further updates will follow. Reference ID:INC0262710

    MIM Paysafe

    PayPal
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Service Disruption
    Started 1 Oct 2024 13:26:12 (7 months ago), still ongoing
    Minor Incident
    Investigating
    PayPal

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PayPal Service Disruption
    Started 8 May 2025 13:21:10 (4 days ago), resolved 8 May 2025 13:54:24 (4 days ago)
    Major Incident
    Resolved
    PayPal

    We are investigating а potential issue with our provider PayPal and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Paysafe Acquiring RS2 - Batch Processing
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Paysafe Acquiring RS2 - Invoices
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Paysafe Acquiring duplicate Payment fees and Rolling Reserve corrections
    Started 18 Mar 2025 11:39:07 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Paysafe Acquiring RS2 - Invoices

    Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.

    • Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
    • Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

    MIM Paysafe

    Payment fee records missing
    Started 29 Apr 2025 16:13:09 (13 days ago), still ongoing
    Incident without Impact
    Investigating
    Paysafe Acquiring RS2 - Invoices

    Be aware that we are experiencing an issue with our payment processor where payment fee records are missing.

    We are working with them to rectify the issue.

    ETA of the resolution provided by RS2 is May 07 2025

    Reference ID: INC0262275

    Paysafe Acquiring RS2 - Real-Time Processing
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    RS2 Service Disruption
    Started 14 Oct 2024 01:00:12 (7 months ago), still ongoing
    Major Incident
    Investigating
    Paysafe Acquiring RS2 - Real-Time Processing

    We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Thredd
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    TSYS Acquiring solutions
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    US Banking Funding Services
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Venmo (Braintree)
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    VIP Preferred
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Wells Fargo
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now
    Worldpay Vantiv
    Mon 5
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    now