Paysafe status is Operational

Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
Neteller Merchant Portal
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
PSC Payment
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
PSC Payment myPaysafe
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
Paysafecash Payment
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
eCash PagoEfectivo
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
eCash SafetyPay
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
Pin On Demand Distribution
Tue 6
Wed 7
Thu 8
Fri 9
Sat 10
Sun 11
Mon 12
now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Global Payments Service Disruption
Started 13 May 2025 08:48:07 (7 hours ago), still ongoing
Major Incident
Investigating
Global Payments

We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

eps-Payment Service Disruption
Started 30 Apr 2025 21:12:07 (13 days ago), still ongoing
Major Incident
Investigating
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PaymentXP Gateway Service Disruption
Started 30 Apr 2025 01:41:14 (14 days ago), still ongoing
Major Incident
Investigating
PXP Gateway

We are investigating a potential issue with our PaymentXP Gateway services and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Payment fee records missing
Started 29 Apr 2025 16:13:09 (14 days ago), still ongoing
Incident without Impact
Investigating
Paysafe Acquiring RS2 - Invoices

Be aware that we are experiencing an issue with our payment processor where payment fee records are missing.

We are working with them to rectify the issue.

ETA of the resolution provided by RS2 is May 07 2025

Reference ID: INC0262275

Interchecks Service Disruption
Started 26 Apr 2025 09:12:07 (17 days ago), still ongoing
Major Incident
Investigating
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption - SafetyPay via paysafecard
Started 25 Apr 2025 16:24:57 (18 days ago), still ongoing
Critical Incident
Investigating
eCash SafetyPay

We are investigating issues with our SafetyPay Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

iAccess Service Disruption
Started 23 Apr 2025 15:01:12 (20 days ago), still ongoing
Minor Incident
Identified
iAccess

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0258270

Interchecks Service Disruption
Started 4 Apr 2025 21:35:40 (1 month ago), still ongoing
Major Incident
Investigating
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Multibanco Service Disruption
Started 1 Apr 2025 23:10:14 (1 month ago), still ongoing
Major Incident
Investigating
Multibanco

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Interchecks Service Disruption
Started 26 Mar 2025 17:05:25 (2 months ago), still ongoing
Major Incident
Investigating
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Incorrect display of transactionIDs in OPTIC portal
Started 21 Mar 2025 10:22:05 (2 months ago), still ongoing
Incident without Impact
Investigating
OPTIC Portal

Dear All,

Please be advised that we have identified an discrepancy with the display of transaction IDs.

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0255434

eps-Payment Service Disruption
Started 18 Mar 2025 18:25:16 (2 months ago), still ongoing
Major Incident
Investigating
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Paysafe Acquiring duplicate Payment fees and Rolling Reserve corrections
Started 18 Mar 2025 11:39:07 (2 months ago), still ongoing
Incident without Impact
Investigating
Paysafe Acquiring RS2 - Invoices

Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.

  • Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
  • Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

MIM Paysafe

Interac Service Disruption
Started 9 Mar 2025 08:10:20 (2 months ago), still ongoing
Major Incident
Investigating
Interac e-Transfer

We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Multibanco Service Disruption
Started 8 Mar 2025 13:30:21 (2 months ago), still ongoing
Major Incident
Investigating
Multibanco

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PXP Webhost API Service Disruption
Started 11 Nov 2024 06:27:24 (6 months ago), still ongoing
Major Incident
Investigating
PXP Webhost API

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption-Neteller Merchant Portal
Started 24 Oct 2024 07:08:15 (7 months ago), still ongoing
Minor Incident
Investigating
Neteller Merchant Portal

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

RS2 Service Disruption
Started 14 Oct 2024 01:00:12 (7 months ago), still ongoing
Major Incident
Investigating
Paysafe Acquiring RS2 - Real-Time Processing

We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

PXP Webhost API Service Disruption
Started 1 Oct 2024 15:41:24 (7 months ago), still ongoing
Major Incident
Investigating
PXP Webhost API

We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption
Started 1 Oct 2024 13:26:12 (7 months ago), still ongoing
Minor Incident
Investigating
PayPal

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Recently Resolved Incidents

Global Payments Service Disruption
Started 13 May 2025 12:32:40 (3 hours ago), resolved 13 May 2025 14:28:01 (1 hour ago)
Minor Incident
Resolved
Global Payments

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0263436

BCP Bank Integration Service Disruption
Started 13 May 2025 08:24:41 (7 hours ago), resolved 13 May 2025 09:33:04 (6 hours ago)
Incident without Impact
Resolved
CIP Generation
DirectWS (SOAP)

Please be advised that BCP Bank integrations for SafetyPay and PagoEfectivo are currently unavailable. This is due to a unplanned maintenance performed by BCP bank. The maintenance is scheduled to last from 07:10 UTC to 09:00 UTC

Reference ID: INC0263431

Service Disruption - Income Access Tracking links
Started 13 May 2025 08:45:22 (7 hours ago), resolved 13 May 2025 09:16:43 (6 hours ago)
Minor Incident
Resolved
Income Access - Tracking

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0263434

Interchecks Service Disruption
Started 13 May 2025 05:48:09 (10 hours ago), resolved 13 May 2025 06:56:05 (9 hours ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Service Disruption - paysafecard payments via myPaysafe
Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
Major Incident
Resolved
PSC Payment
PSC Payment myPaysafe

We are investigating issues with our paysafecard payment via myPaysafe account API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

Service Disruption - Pin on Demand
Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
Major Incident
Resolved
Pin On Demand Distribution
Paysafecash Distribution
Paysafecash Payment

We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

eps-Payment Service Disruption
Started 12 May 2025 14:33:08 (1 day ago), resolved 12 May 2025 15:30:34 (1 day ago)
Major Incident
Resolved
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0263334

Interchecks Service Disruption
Started 12 May 2025 06:21:07 (1 day ago), resolved 12 May 2025 06:34:15 (1 day ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Reference ID: INC0263282

Global Payments Service Disruption
Started 11 May 2025 11:03:09 (2 days ago), resolved 11 May 2025 11:08:07 (2 days ago)
Major Incident
Resolved
Global Payments

We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Interchecks Service Disruption
Started 11 May 2025 06:03:07 (2 days ago), resolved 11 May 2025 07:00:03 (2 days ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Interchecks Service Disruption
Started 9 May 2025 19:45:15 (4 days ago), resolved 9 May 2025 20:03:43 (4 days ago)
Major Incident
Resolved
Interchecks

We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

US Merchant Billing Statements Delay
Started 1 May 2025 18:50:28 (12 days ago), resolved 9 May 2025 19:31:21 (4 days ago)
Incident without Impact
Resolved
Fiserv First Data

This is to notify that there will be delays with the April Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.

As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.

Reference ID: INC0262522

PayPal Service Disruption
Started 8 May 2025 13:21:10 (5 days ago), resolved 8 May 2025 13:54:24 (5 days ago)
Major Incident
Resolved
PayPal

We are investigating а potential issue with our provider PayPal and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

eps-Payment Service Disruption
Started 8 May 2025 02:48:08 (6 days ago), resolved 8 May 2025 03:02:05 (6 days ago)
Major Incident
Resolved
eps-Payment (PSA)

We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Service Disruption - PagoEfectivo and SafetyPay via paysafecard
Started 7 May 2025 14:00:44 (6 days ago), resolved 7 May 2025 15:13:53 (6 days ago)
Major Incident
Resolved
CIP Generation
eCash PagoEfectivo
eCash SafetyPay

We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

Reference ID: INC0262880

Service Disruption - PagoEfectivo via paysafecard
Started 7 May 2025 13:50:57 (6 days ago), resolved 7 May 2025 13:55:57 (6 days ago)
Critical Incident
Resolved
eCash PagoEfectivo

We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

Paysafe Outage Survival Guide

A step-by-step guide to help you survive a Paysafe outage
NaN%

    Paysafe Components

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Skrill

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Skrill API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Skrill Consumer Wallet
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Skrill Marketing Website
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Skrill Merchant Portal
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Skrill Mobile Application
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Skrill Status Notifications Service
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Neteller

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Neteller API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Neteller Consumer Wallet
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Neteller Gateway
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Neteller Marketing Website
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Neteller Merchant Portal
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (7 months ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Neteller Mobile Application
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafecard (merchant)

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    PSC Payment
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - paysafecard payments via myPaysafe
    Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
    Major Incident
    Resolved
    PSC Payment
    PSC Payment myPaysafe

    We are investigating issues with our paysafecard payment via myPaysafe account API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    PSC Payment myPaysafe
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - paysafecard payments via myPaysafe
    Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
    Major Incident
    Resolved
    PSC Payment
    PSC Payment myPaysafe

    We are investigating issues with our paysafecard payment via myPaysafe account API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    PSC Payout & Refund
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Paysafecash Payment
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - Pin on Demand
    Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
    Major Incident
    Resolved
    Pin On Demand Distribution
    Paysafecash Distribution
    Paysafecash Payment

    We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    eCash PagoEfectivo
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - PagoEfectivo and SafetyPay via paysafecard
    Started 7 May 2025 14:00:44 (6 days ago), resolved 7 May 2025 15:13:53 (6 days ago)
    Major Incident
    Resolved
    CIP Generation
    eCash PagoEfectivo
    eCash SafetyPay

    We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Reference ID: INC0262880

    Service Disruption - PagoEfectivo via paysafecard
    Started 7 May 2025 13:50:57 (6 days ago), resolved 7 May 2025 13:55:57 (6 days ago)
    Critical Incident
    Resolved
    eCash PagoEfectivo

    We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    eCash SafetyPay
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - SafetyPay via paysafecard
    Started 25 Apr 2025 16:24:57 (18 days ago), still ongoing
    Critical Incident
    Investigating
    eCash SafetyPay

    We are investigating issues with our SafetyPay Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Service Disruption - PagoEfectivo and SafetyPay via paysafecard
    Started 7 May 2025 14:00:44 (6 days ago), resolved 7 May 2025 15:13:53 (6 days ago)
    Major Incident
    Resolved
    CIP Generation
    eCash PagoEfectivo
    eCash SafetyPay

    We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Reference ID: INC0262880

    eCash Settlement Report
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    eCash Store Locator B2B
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafecard (distributor)

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Pin On Demand Distribution
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - Pin on Demand
    Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
    Major Incident
    Resolved
    Pin On Demand Distribution
    Paysafecash Distribution
    Paysafecash Payment

    We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Paysafecash Distribution
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - Pin on Demand
    Started 13 May 2025 05:10:57 (11 hours ago), resolved 13 May 2025 05:15:57 (10 hours ago)
    Major Incident
    Resolved
    Pin On Demand Distribution
    Paysafecash Distribution
    Paysafecash Payment

    We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    eCash Reconciliation Files
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Rapid Transfer

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Wallet as a Service (WaaS)

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe PagoEfectivo

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    CIP Generation
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - PagoEfectivo and SafetyPay via paysafecard
    Started 7 May 2025 14:00:44 (6 days ago), resolved 7 May 2025 15:13:53 (6 days ago)
    Major Incident
    Resolved
    CIP Generation
    eCash PagoEfectivo
    eCash SafetyPay

    We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.

    If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

    Reference ID: INC0262880

    BCP Bank Integration Service Disruption
    Started 13 May 2025 08:24:41 (7 hours ago), resolved 13 May 2025 09:33:04 (6 hours ago)
    Incident without Impact
    Resolved
    CIP Generation
    DirectWS (SOAP)

    Please be advised that BCP Bank integrations for SafetyPay and PagoEfectivo are currently unavailable. This is due to a unplanned maintenance performed by BCP bank. The maintenance is scheduled to last from 07:10 UTC to 09:00 UTC

    Reference ID: INC0263431

    Merchant Portal (PagoEfectivo)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Merchant Notification (PagoEfectivo)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe SafetyPay

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Express Application
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Merchant Portal (SafetyPay)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Notification Services (SafetyPay)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    DirectWS (SOAP)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    BCP Bank Integration Service Disruption
    Started 13 May 2025 08:24:41 (7 hours ago), resolved 13 May 2025 09:33:04 (6 hours ago)
    Incident without Impact
    Resolved
    CIP Generation
    DirectWS (SOAP)

    Please be advised that BCP Bank integrations for SafetyPay and PagoEfectivo are currently unavailable. This is due to a unplanned maintenance performed by BCP bank. The maintenance is scheduled to last from 07:10 UTC to 09:00 UTC

    Reference ID: INC0263431

    MPIAPI (REST)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Viafintech

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Customer checkout
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Retailer API: API integration
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Store API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Viacash Merchant API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Viafintech App
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Income Access

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Income Access - Event Relay System (S2S)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Income Access - SFTP
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Income Access - Tracking
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption - Income Access Tracking links
    Started 13 May 2025 08:45:22 (7 hours ago), resolved 13 May 2025 09:16:43 (6 hours ago)
    Minor Incident
    Resolved
    Income Access - Tracking

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID: INC0263434

    NetBanx Netcentre
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Income Access - White Labels (Client Websites)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe White Label Wallet

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Wallet Management
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Payments
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Prepaid Cards
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Webhooks
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Merchant Portals

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iAccess
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iAccess Service Disruption
    Started 23 Apr 2025 15:01:12 (20 days ago), still ongoing
    Minor Incident
    Identified
    iAccess

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID: INC0258270

    MCPS Instore
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    NetBanx Back Office
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    OPTIC Portal
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Incorrect display of transactionIDs in OPTIC portal
    Started 21 Mar 2025 10:22:05 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    OPTIC Portal

    Dear All,

    Please be advised that we have identified an discrepancy with the display of transaction IDs.

    The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID: INC0255434

    Paysafe Processing and APIs

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Account Updater
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    AMR
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Automated onboarding (Payfac & Simplified onboarding)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Batch Upload
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Card payments API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Checkout (Legacy) API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Checkout V1
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Checkout V2
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Customer Vault API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Direct Debit API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Hosted API (UPP)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Identity API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Merchant Payments
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Onboarding API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Paysafe.js
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Recurring billing API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Prepaid API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Unity Payments API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    3DS V2
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Webhooks Notification Delivery API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe iGaming APMs

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - DW - iACH
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - Interchecks
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - Mazooma
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - PaysafeCard
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - PaysafeCash
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - Sightline API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - Skrill
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - Venmo
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - VIP Preferred
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    iGaming - Pay by Bank
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Direct Marketing

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    ApplicationXP Onboarding
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    PXP Gateway
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    PaymentXP Gateway Service Disruption
    Started 30 Apr 2025 01:41:14 (14 days ago), still ongoing
    Major Incident
    Investigating
    PXP Gateway

    We are investigating a potential issue with our PaymentXP Gateway services and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (6 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (7 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    TSYS USPP Funding
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Insight
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Non-Production

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Merchant Test
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Merchant & Partner Support phone lines
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now

    Paysafe Third Parties

    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    AMEX
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Interac Online Payments (IOP)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Apple Pay
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Barclays Gateway
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    BMO (Bank of Montreal)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    BORGN (Borgun)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Cardinal Commerce (3DS2)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Clover
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    DigiCert
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    eps-Payment (PSA)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    eps-Payment Service Disruption
    Started 18 Mar 2025 18:25:16 (2 months ago), still ongoing
    Major Incident
    Investigating
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    eps-Payment Service Disruption
    Started 30 Apr 2025 21:12:07 (13 days ago), still ongoing
    Major Incident
    Investigating
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    eps-Payment Service Disruption
    Started 8 May 2025 02:48:08 (6 days ago), resolved 8 May 2025 03:02:05 (6 days ago)
    Major Incident
    Resolved
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    eps-Payment Service Disruption
    Started 12 May 2025 14:33:08 (1 day ago), resolved 12 May 2025 15:30:34 (1 day ago)
    Major Incident
    Resolved
    eps-Payment (PSA)

    We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Reference ID: INC0263334

    Equifax
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    FIS
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Fiserv First Data
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    US Merchant Billing Statements Delay
    Started 1 May 2025 18:50:28 (12 days ago), resolved 9 May 2025 19:31:21 (4 days ago)
    Incident without Impact
    Resolved
    Fiserv First Data

    This is to notify that there will be delays with the April Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.

    As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.

    Reference ID: INC0262522

    Global Payments
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Global Payments Service Disruption
    Started 11 May 2025 11:03:09 (2 days ago), resolved 11 May 2025 11:08:07 (2 days ago)
    Major Incident
    Resolved
    Global Payments

    We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Global Payments Service Disruption
    Started 13 May 2025 08:48:07 (7 hours ago), still ongoing
    Major Incident
    Investigating
    Global Payments

    We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Global Payments Service Disruption
    Started 13 May 2025 12:32:40 (3 hours ago), resolved 13 May 2025 14:28:01 (1 hour ago)
    Minor Incident
    Resolved
    Global Payments

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.

    MIM Paysafe

    Reference ID: INC0263436

    Handpoint (Interac)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Interac e-Transfer
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Interac Service Disruption
    Started 9 Mar 2025 08:10:20 (2 months ago), still ongoing
    Major Incident
    Investigating
    Interac e-Transfer

    We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Interchecks
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Interchecks Service Disruption
    Started 26 Mar 2025 17:05:25 (2 months ago), still ongoing
    Major Incident
    Investigating
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 4 Apr 2025 21:35:40 (1 month ago), still ongoing
    Major Incident
    Investigating
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 26 Apr 2025 09:12:07 (17 days ago), still ongoing
    Major Incident
    Investigating
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 9 May 2025 19:45:15 (4 days ago), resolved 9 May 2025 20:03:43 (4 days ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 11 May 2025 06:03:07 (2 days ago), resolved 11 May 2025 07:00:03 (2 days ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Interchecks Service Disruption
    Started 12 May 2025 06:21:07 (1 day ago), resolved 12 May 2025 06:34:15 (1 day ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    Reference ID: INC0263282

    Interchecks Service Disruption
    Started 13 May 2025 05:48:09 (10 hours ago), resolved 13 May 2025 06:56:05 (9 hours ago)
    Major Incident
    Resolved
    Interchecks

    We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    JP Morgan Chase
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    LexisNexis (ThreatMetrix)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Maxmind
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Mazooma
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    MC Match
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Microsoft
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Moneris
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Multibanco
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Multibanco Service Disruption
    Started 1 Apr 2025 23:10:14 (1 month ago), still ongoing
    Major Incident
    Investigating
    Multibanco

    We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Multibanco Service Disruption
    Started 8 Mar 2025 13:30:21 (2 months ago), still ongoing
    Major Incident
    Investigating
    Multibanco

    We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PayPal
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Service Disruption
    Started 1 Oct 2024 13:26:12 (7 months ago), still ongoing
    Minor Incident
    Investigating
    PayPal

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PayPal Service Disruption
    Started 8 May 2025 13:21:10 (5 days ago), resolved 8 May 2025 13:54:24 (5 days ago)
    Major Incident
    Resolved
    PayPal

    We are investigating а potential issue with our provider PayPal and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Paysafe Acquiring RS2 - Batch Processing
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Paysafe Acquiring RS2 - Invoices
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Paysafe Acquiring duplicate Payment fees and Rolling Reserve corrections
    Started 18 Mar 2025 11:39:07 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Paysafe Acquiring RS2 - Invoices

    Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.

    • Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
    • Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

    MIM Paysafe

    Payment fee records missing
    Started 29 Apr 2025 16:13:09 (14 days ago), still ongoing
    Incident without Impact
    Investigating
    Paysafe Acquiring RS2 - Invoices

    Be aware that we are experiencing an issue with our payment processor where payment fee records are missing.

    We are working with them to rectify the issue.

    ETA of the resolution provided by RS2 is May 07 2025

    Reference ID: INC0262275

    Paysafe Acquiring RS2 - Real-Time Processing
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    RS2 Service Disruption
    Started 14 Oct 2024 01:00:12 (7 months ago), still ongoing
    Major Incident
    Investigating
    Paysafe Acquiring RS2 - Real-Time Processing

    We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Thredd
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    TSYS Acquiring solutions
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    US Banking Funding Services
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Venmo (Braintree)
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    VIP Preferred
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Wells Fargo
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now
    Worldpay Vantiv
    Tue 6
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    now