Root status is Operational

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Root API

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Root Dashboard

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Active Incidents

No active incidents

Recently Resolved Incidents

API Performance Degradation - Database Connection Pool Exhaustion
Started 21 Nov 2025 10:22:33 (15 hours ago), resolved 21 Nov 2025 10:40:58 (14 hours ago)
Major Incident
Resolved
API
Dashboard

We are experiencing API timeouts and degraded performance due to database connection pool exhaustion.

Impact: Users may experience:

  • Slow API responses
  • Timeout errors on policy issuance and other operations
  • Failed requests requiring retries

Root Outage Survival Guide

A step-by-step guide to help you survive a Root outage
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    Root Components

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    Root API

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    API Performance Degradation - Database Connection Pool Exhaustion
    Started 21 Nov 2025 10:22:33 (15 hours ago), resolved 21 Nov 2025 10:40:58 (14 hours ago)
    Major Incident
    Resolved
    API
    Dashboard

    We are experiencing API timeouts and degraded performance due to database connection pool exhaustion.

    Impact: Users may experience:

    • Slow API responses
    • Timeout errors on policy issuance and other operations
    • Failed requests requiring retries

    Root Dashboard

    Sat 15
    Sun 16
    Mon 17
    Tue 18
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    Thu 20
    Fri 21
    now
    API Performance Degradation - Database Connection Pool Exhaustion
    Started 21 Nov 2025 10:22:33 (15 hours ago), resolved 21 Nov 2025 10:40:58 (14 hours ago)
    Major Incident
    Resolved
    API
    Dashboard

    We are experiencing API timeouts and degraded performance due to database connection pool exhaustion.

    Impact: Users may experience:

    • Slow API responses
    • Timeout errors on policy issuance and other operations
    • Failed requests requiring retries

    Root Data Exports

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