Monnify Status
Real-time updates of Monnify issues and outages
Monnify status is Operational
Virtual account payments
Card payments
Direct Debit
Monnify Disbursements
Monnify Merchant Dashboard
Active Incidents
No active incidents
Recently Resolved Incidents
Dear Team, We are experiencing internal difficulties with statement reports at the moment. Consequently, merchants may encounter failures when downloading the statements from their dashboards (https://app.monnify.com/balances). The technical team is currently working on resolving this issue ASAP. In the meantime, we can provide such reports for the affected merchants as requested to help mitigate this issue. We apologize for any inconvenience this may cause and will keep you informed of our progress. Thank you for your patience and understanding.
Dear Team,
We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Hello Team,
We are receiving a "System Malfunction - Transaction transmission unsuccessful" error from UBA.
Disbursements to this bank will be failing at this time
Hello Team,
We are intermittently receiving "Beneficiary not available" error from Polaris Bank.
Disbursements to this bank will be failing at this time
Dear Team,
We are currently having timeouts for ISW card transactions, which is causing failed card payments.
These challenges originate from Interswitch. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Hello Team,
We are receiving a "Timeout while waiting for destination bank" error from Keystone Bank.
Disbursements to this bank will be failing at this time
Hello Team,
We are receiving a "Beneficiary bank not available" error from Opay.
Disbursements to this bank will be failing at this time
Hello Team,
We are intermittently receiving "Transaction timed out while waiting for destination bank" error from First Bank.
Disbursements to this bank will be failing at this time
Dear Partner,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Dear Team, We are experiencing internal difficulties with disbursements at the moment.
Consequently, Merchants may encounter failures while attempting to transfer funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP.
We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Hello Team,
We are receiving "Transaction timed out while waiting for destination bank" error from First Bank.
Disbursements to this bank will be failing at this time
Dear Team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter failures while attempting to transfer funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP.
We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Monnify Outage Survival Guide
Monnify Components
Monnify Payment Collection
Virtual account payments
Dear Partner,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Card payments
Dear Team,
We are currently having timeouts for ISW card transactions, which is causing failed card payments.
These challenges originate from Interswitch. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Direct Debit
Dear Team,
We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Monnify Disbursements
Hello Team,
We are intermittently receiving "Transaction timed out while waiting for destination bank" error from First Bank.
Disbursements to this bank will be failing at this time
Hello Team,
We are receiving a "System Malfunction - Transaction transmission unsuccessful" error from UBA.
Disbursements to this bank will be failing at this time
Dear Team, We are experiencing internal difficulties with disbursements at the moment.
Consequently, Merchants may encounter failures while attempting to transfer funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP.
We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Hello Team,
We are intermittently receiving "Beneficiary not available" error from Polaris Bank.
Disbursements to this bank will be failing at this time
Hello Team,
We are receiving "Transaction timed out while waiting for destination bank" error from First Bank.
Disbursements to this bank will be failing at this time
Hello Team,
We are receiving a "Beneficiary bank not available" error from Opay.
Disbursements to this bank will be failing at this time
Dear Team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter failures while attempting to transfer funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP.
We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Hello Team,
We are receiving a "Timeout while waiting for destination bank" error from Keystone Bank.
Disbursements to this bank will be failing at this time
Monnify Webhooks
Monnify Verification APIs
BVN match services
Bank account verification service
Monnify Mobile SDKs & Javascript library
Monnify Merchant Dashboard
Dear Team, We are experiencing internal difficulties with statement reports at the moment. Consequently, merchants may encounter failures when downloading the statements from their dashboards (https://app.monnify.com/balances). The technical team is currently working on resolving this issue ASAP. In the meantime, we can provide such reports for the affected merchants as requested to help mitigate this issue. We apologize for any inconvenience this may cause and will keep you informed of our progress. Thank you for your patience and understanding.
