Monnify status is Operational

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Virtual account payments
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Monnify Disbursements

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Monnify Merchant Dashboard

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Active Incidents

PENDING DISBURSEMENT
Started 7 Mar 2025 05:35:42 (1 month ago), still ongoing
Incident without Impact
Investigating
Disbursements

THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

Recently Resolved Incidents

DOWNTIME - DISBURSEMENT TO PAYCOM (OPAY)
Started 19 Apr 2025 09:21:00 (22 hours ago), resolved 19 Apr 2025 12:33:10 (18 hours ago)
Incident without Impact
Resolved
Disbursements

Dear Partner,

Please note that we are receiving "Beneficiary Bank not available" error from Opay.

Disbursements to this bank will be failing at this time.

DOWNTIME - WEMA BANK PAYMENTS
Started 17 Apr 2025 20:46:07 (2 days ago), resolved 18 Apr 2025 05:35:46 (2 days ago)
Minor Incident
Resolved
Virtual account payments
Disbursements

Dear Team,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made via Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - GT BANK COLLECTIONS
Started 14 Apr 2025 23:55:48 (5 days ago), resolved 15 Apr 2025 03:01:25 (5 days ago)
Incident without Impact
Resolved
Virtual account payments

Dear Team, We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts. We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives. Thank you for your understanding and patience.

DOWNTIME - STERLING BANK COLLECTIONS
Started 14 Apr 2025 23:34:54 (5 days ago), resolved 15 Apr 2025 02:01:15 (5 days ago)
Incident without Impact
Resolved
Virtual account payments

Hello Team,

We are currently experiencing delays in receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank accounts.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - FIDELITY BANK COLLECTIONS
Started 14 Apr 2025 23:57:49 (5 days ago), resolved 15 Apr 2025 02:00:54 (5 days ago)
Incident without Impact
Resolved
Virtual account payments

Dear Team,

We are currently experiencing delays in receiving notifications from Fidelity bank. This issue affects payments (collections) made via Fidelity Bank accounts.

We have escalated the matter to Fidelity Bank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Dowtime- Monnify Dashboard
Started 14 Apr 2025 23:05:10 (5 days ago), resolved 14 Apr 2025 23:53:38 (5 days ago)
Major Incident
Resolved
Merchant Dashboard

Dear Partners,

We are sorry to inform you that we're experiencing downtime on the Monnify dashboard, which is affecting access to the merchant web application.

Our technical team is working on this and updates will be shared on the progress of the resolution.

Thank you for your patience.

NIBBS DOWNTIME
Started 14 Apr 2025 11:03:12 (6 days ago), resolved 14 Apr 2025 12:22:08 (6 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team, We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts. These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution. We apologize for any inconvenience caused and will provide updates as we receive them. Thank you for your patience and understanding.

DOWNTIME - ACCESS DISBURSEMENT
Started 13 Apr 2025 23:58:39 (6 days ago), resolved 14 Apr 2025 06:01:01 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hi Partner,

Please note that we are receiving "Transaction timed out while waiting for destination bank" error from Access bank.

Disbursements to this bank will be failing at this time.

DOWNTIME - TAJ BANK DISBURSEMENT
Started 13 Apr 2025 06:24:00 (7 days ago), resolved 13 Apr 2025 23:41:14 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hi Partner,

Please note that we are receiving "Beneficiary Bank not available" error from Taj bank .

Disbursements to this bank will be failing at this time.

DOWNTIME - UNITY BANK DISBURSEMENTS
Started 13 Apr 2025 07:14:41 (7 days ago), resolved 13 Apr 2025 08:52:02 (7 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Beneficiary Bank not available" error from Unity Bank Plc.

Disbursements to this bank will be failing at this time.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Monnify Payment Collection

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    Virtual account payments
    Sun 13
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    DOWNTIME - FIDELITY BANK COLLECTIONS
    Started 14 Apr 2025 23:57:49 (5 days ago), resolved 15 Apr 2025 02:00:54 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Team,

    We are currently experiencing delays in receiving notifications from Fidelity bank. This issue affects payments (collections) made via Fidelity Bank accounts.

    We have escalated the matter to Fidelity Bank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - GT BANK COLLECTIONS
    Started 14 Apr 2025 23:55:48 (5 days ago), resolved 15 Apr 2025 03:01:25 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Team, We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts. We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives. Thank you for your understanding and patience.

    DOWNTIME - STERLING BANK COLLECTIONS
    Started 14 Apr 2025 23:34:54 (5 days ago), resolved 15 Apr 2025 02:01:15 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Hello Team,

    We are currently experiencing delays in receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank accounts.

    We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK PAYMENTS
    Started 17 Apr 2025 20:46:07 (2 days ago), resolved 18 Apr 2025 05:35:46 (2 days ago)
    Minor Incident
    Resolved
    Virtual account payments
    Disbursements

    Dear Team,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made via Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    Card payments
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    Monnify Disbursements

    Sun 13
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    now
    NIBBS DOWNTIME
    Started 14 Apr 2025 11:03:12 (6 days ago), resolved 14 Apr 2025 12:22:08 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team, We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts. These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution. We apologize for any inconvenience caused and will provide updates as we receive them. Thank you for your patience and understanding.

    PENDING DISBURSEMENT
    Started 7 Mar 2025 05:35:42 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Disbursements

    THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

    DOWNTIME - UNITY BANK DISBURSEMENTS
    Started 13 Apr 2025 07:14:41 (7 days ago), resolved 13 Apr 2025 08:52:02 (7 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Beneficiary Bank not available" error from Unity Bank Plc.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - TAJ BANK DISBURSEMENT
    Started 13 Apr 2025 06:24:00 (7 days ago), resolved 13 Apr 2025 23:41:14 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Partner,

    Please note that we are receiving "Beneficiary Bank not available" error from Taj bank .

    Disbursements to this bank will be failing at this time.

    DOWNTIME - ACCESS DISBURSEMENT
    Started 13 Apr 2025 23:58:39 (6 days ago), resolved 14 Apr 2025 06:01:01 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Partner,

    Please note that we are receiving "Transaction timed out while waiting for destination bank" error from Access bank.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - WEMA BANK PAYMENTS
    Started 17 Apr 2025 20:46:07 (2 days ago), resolved 18 Apr 2025 05:35:46 (2 days ago)
    Minor Incident
    Resolved
    Virtual account payments
    Disbursements

    Dear Team,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made via Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - DISBURSEMENT TO PAYCOM (OPAY)
    Started 19 Apr 2025 09:21:00 (22 hours ago), resolved 19 Apr 2025 12:33:10 (18 hours ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Partner,

    Please note that we are receiving "Beneficiary Bank not available" error from Opay.

    Disbursements to this bank will be failing at this time.

    Monnify Webhooks

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    Monnify Verification APIs

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    BVN match services
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    Bank account verification service
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    Monnify Mobile SDKs & Javascript library

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    Monnify Merchant Dashboard

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    Dowtime- Monnify Dashboard
    Started 14 Apr 2025 23:05:10 (5 days ago), resolved 14 Apr 2025 23:53:38 (5 days ago)
    Major Incident
    Resolved
    Merchant Dashboard

    Dear Partners,

    We are sorry to inform you that we're experiencing downtime on the Monnify dashboard, which is affecting access to the merchant web application.

    Our technical team is working on this and updates will be shared on the progress of the resolution.

    Thank you for your patience.

    Monnify Documentation

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