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Virtual account payments
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Monnify Disbursements

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Active Incidents

No active incidents

Recently Resolved Incidents

Downtime - Moniepoint Virtual Account Payments
Started 21 Nov 2024 07:15:46 (2 hours ago), resolved 21 Nov 2024 07:38:41 (1 hour ago)
Minor Incident
Resolved
Virtual account payments

Please be informed that we are experiencing delays with transactions to Moniepoint virtual accounts. This issue impacts payments (collections) made to Moniepoint virtual accounts.

Necessary actions are ongoing to resolve this issue and we will keep you informed of any developments or progress made.

We greatly appreciate your understanding and patience, and apologise for any inconvenience or disruption this may cause.

Meanwhile, all other payment channels are fully functional.

DOWNTIME - WEMA BANK PAYMENTS
Started 15 Nov 2024 00:30:31 (6 days ago), resolved 15 Nov 2024 12:37:33 (6 days ago)
Minor Incident
Resolved
Virtual account payments
Disbursements

Dear Team,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made to Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - STERLING BANK PAYMENTS
Started 14 Nov 2024 16:30:38 (7 days ago), resolved 14 Nov 2024 19:50:30 (7 days ago)
Incident without Impact
Resolved
Virtual account payments

Dear Partners,

We are currently experiencing delays in receiving notifications from Sterling Bank. This issue affects payments (collections) made via Sterling Bank accounts.

We have escalated the matter to Sterling Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Monnify Payment Collection

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    Virtual account payments
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    DOWNTIME - STERLING BANK PAYMENTS
    Started 14 Nov 2024 16:30:38 (7 days ago), resolved 14 Nov 2024 19:50:30 (7 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Sterling Bank. This issue affects payments (collections) made via Sterling Bank accounts.

    We have escalated the matter to Sterling Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Wema Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK PAYMENTS
    Started 15 Nov 2024 00:30:31 (6 days ago), resolved 15 Nov 2024 12:37:33 (6 days ago)
    Minor Incident
    Resolved
    Virtual account payments
    Disbursements

    Dear Team,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made to Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    Downtime - Moniepoint Virtual Account Payments
    Started 21 Nov 2024 07:15:46 (2 hours ago), resolved 21 Nov 2024 07:38:41 (1 hour ago)
    Minor Incident
    Resolved
    Virtual account payments

    Please be informed that we are experiencing delays with transactions to Moniepoint virtual accounts. This issue impacts payments (collections) made to Moniepoint virtual accounts.

    Necessary actions are ongoing to resolve this issue and we will keep you informed of any developments or progress made.

    We greatly appreciate your understanding and patience, and apologise for any inconvenience or disruption this may cause.

    Meanwhile, all other payment channels are fully functional.

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    DOWNTIME - WEMA BANK PAYMENTS
    Started 15 Nov 2024 00:30:31 (6 days ago), resolved 15 Nov 2024 12:37:33 (6 days ago)
    Minor Incident
    Resolved
    Virtual account payments
    Disbursements

    Dear Team,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made to Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

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