Monnify status is Operational

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Virtual account payments
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Monnify Disbursements

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Active Incidents

DOWNTIME - WEMA BANK COLLECTIONS
Started 2 Jun 2025 06:22:22 (4 hours ago), still ongoing
Incident without Impact
Investigating
Virtual account payments

Dear Partner,

We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

PENDING DISBURSEMENT
Started 7 Mar 2025 05:35:42 (3 months ago), still ongoing
Incident without Impact
Investigating
Disbursements

THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

Recently Resolved Incidents

DOWNTIME - ZENITH BANK DISBURSEMENTS
Started 2 Jun 2025 02:17:16 (8 hours ago), resolved 2 Jun 2025 02:31:05 (8 hours ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "Transaction Timed out while waiting for destination bank" error from Zenith Bank.

Disbursements to this bank will be failing at this time.

DOWNTIME - UBA DISBURSEMENTS
Started 31 May 2025 23:51:24 (1 day ago), resolved 1 Jun 2025 06:45:36 (1 day ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "System Malfunction: Transaction Transmission Unsuccessful" error from United Bank for Africa.

Disbursements to this bank will be failing at this time.

DOWNTIME - KEYSTONE BANK DISBURSEMENTS
Started 30 May 2025 10:01:04 (3 days ago), resolved 30 May 2025 12:04:00 (3 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "Transaction timed out while waiting for destination bank" error from Keystone Bank.

Disbursements to this bank will be failing at this time.

DOWNTIME - MONIEPOINT MFB COLLECTIONS
Started 30 May 2025 10:14:44 (3 days ago), resolved 30 May 2025 10:22:24 (3 days ago)
Incident without Impact
Resolved
Virtual account payments

Dear Partner,

We are currently experiencing delays in receiving notifications from Moniepoint MFB. This issue affects payments (collections) made via Moniepoint MFB accounts.

We have escalated the matter to Moniepoint MFB and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Wema Bank, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - UNION BANK DISBURSEMENTS
Started 29 May 2025 14:41:52 (4 days ago), resolved 29 May 2025 21:40:29 (4 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "System Malfunction from destination bank" and "Beneficiary Bank not available" errors from Union Bank.

Disbursements to this bank will be failing at this time.

DISBURSEMENT | 20252805
Started 28 May 2025 13:52:33 (5 days ago), resolved 28 May 2025 17:05:27 (5 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.

The technical team is currently working on resolving this issue ASAP.

We apologize for any inconvenience this may cause and will keep you informed of our progress.

Thank you for your patience and understanding.

DOWNTIME - ZENITH BANK DISBURSEMENT
Started 27 May 2025 02:27:26 (6 days ago), resolved 27 May 2025 03:45:35 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "Transaction timed out while waiting for destination bank" from Zenith bank .

Disbursements to this bank will be failing at this time.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Sun 1
    now

    Monnify Payment Collection

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    Sun 1
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    Virtual account payments
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    DOWNTIME - MONIEPOINT MFB COLLECTIONS
    Started 30 May 2025 10:14:44 (3 days ago), resolved 30 May 2025 10:22:24 (3 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Partner,

    We are currently experiencing delays in receiving notifications from Moniepoint MFB. This issue affects payments (collections) made via Moniepoint MFB accounts.

    We have escalated the matter to Moniepoint MFB and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Wema Bank, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 2 Jun 2025 06:22:22 (4 hours ago), still ongoing
    Incident without Impact
    Investigating
    Virtual account payments

    Dear Partner,

    We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.

    We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    Card payments
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    Sun 1
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    Monnify Disbursements

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    Sun 1
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    PENDING DISBURSEMENT
    Started 7 Mar 2025 05:35:42 (3 months ago), still ongoing
    Incident without Impact
    Investigating
    Disbursements

    THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

    DOWNTIME - ZENITH BANK DISBURSEMENT
    Started 27 May 2025 02:27:26 (6 days ago), resolved 27 May 2025 03:45:35 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "Transaction timed out while waiting for destination bank" from Zenith bank .

    Disbursements to this bank will be failing at this time.

    DISBURSEMENT | 20252805
    Started 28 May 2025 13:52:33 (5 days ago), resolved 28 May 2025 17:05:27 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.

    The technical team is currently working on resolving this issue ASAP.

    We apologize for any inconvenience this may cause and will keep you informed of our progress.

    Thank you for your patience and understanding.

    DOWNTIME - UNION BANK DISBURSEMENTS
    Started 29 May 2025 14:41:52 (4 days ago), resolved 29 May 2025 21:40:29 (4 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "System Malfunction from destination bank" and "Beneficiary Bank not available" errors from Union Bank.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - KEYSTONE BANK DISBURSEMENTS
    Started 30 May 2025 10:01:04 (3 days ago), resolved 30 May 2025 12:04:00 (3 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "Transaction timed out while waiting for destination bank" error from Keystone Bank.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - UBA DISBURSEMENTS
    Started 31 May 2025 23:51:24 (1 day ago), resolved 1 Jun 2025 06:45:36 (1 day ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "System Malfunction: Transaction Transmission Unsuccessful" error from United Bank for Africa.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - ZENITH BANK DISBURSEMENTS
    Started 2 Jun 2025 02:17:16 (8 hours ago), resolved 2 Jun 2025 02:31:05 (8 hours ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "Transaction Timed out while waiting for destination bank" error from Zenith Bank.

    Disbursements to this bank will be failing at this time.

    Monnify Webhooks

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    Monnify Verification APIs

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