Monnify status is Operational

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Virtual account payments
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Monnify Disbursements

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Active Incidents

PENDING DISBURSEMENT
Started 7 Mar 2025 05:35:42 (5 months ago), still ongoing
Incident without Impact
Investigating
Disbursements

THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

Recently Resolved Incidents

DOWNTIME UNION BANK DISBURSEMENT
Started 4 Aug 2025 17:30:23 (2 days ago), resolved 4 Aug 2025 18:17:44 (2 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "beneficiary bank not available" error from Union bank .

Disbursements to this bank will be failing at this time

DOWNTIME - WEMA BANK DISBURSEMENT
Started 4 Aug 2025 17:29:39 (2 days ago), resolved 4 Aug 2025 18:17:17 (2 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team

We are receiving "beneficiary bank not available" error from Wema bank .

Disbursements to this bank will be failing at this time

DOWNTIME - DISBURSEMENTS
Started 1 Aug 2025 19:58:02 (5 days ago), resolved 2 Aug 2025 05:10:01 (5 days ago)
Minor Incident
Resolved
Disbursements

Dear Team, We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks. The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress. Thank you for your patience and understanding.

DOWNTIME - STERLING BANK COLLECTIONS
Started 1 Aug 2025 10:37:33 (5 days ago), resolved 1 Aug 2025 11:24:09 (5 days ago)
Incident without Impact
Resolved
Virtual account payments

Dear Team,

We are currently experiencing delays in receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank account.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Wema Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - HIGH RESPONSE TIME (NIBSS)
Started 1 Aug 2025 11:03:11 (5 days ago), resolved 1 Aug 2025 11:23:49 (5 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

DOWNTIME - UNION BANK DISBURSEMENTS
Started 1 Aug 2025 09:47:59 (5 days ago), resolved 1 Aug 2025 10:46:20 (5 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving "Beneficiary bank not available" error from Union Bank.

Disbursements to this bank will be failing at this time

DOWNTIME - OPAY DISBURSEMENTS
Started 1 Aug 2025 08:27:49 (5 days ago), resolved 1 Aug 2025 09:32:02 (5 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving "Beneficiary bank not available" error from OPay .

Disbursements to this bank will be failing at this time

DISBURSEMENT DOWNTIME
Started 1 Aug 2025 02:42:40 (6 days ago), resolved 1 Aug 2025 08:27:11 (5 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team, We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks. The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress. Thank you for your patience and understanding.

DOWNTIME - WEMA BANK COLLECTIONS
Started 31 Jul 2025 08:59:15 (6 days ago), resolved 31 Jul 2025 09:42:57 (6 days ago)
Incident without Impact
Resolved
Virtual account payments

Dear Team,

We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - OPAY DISBURSEMENTS
Started 31 Jul 2025 07:26:41 (6 days ago), resolved 31 Jul 2025 07:58:07 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving "Beneficiary bank not available" error from OPay .

Disbursements to this bank will be failing at this time

DOWNTIME - ECO BANK DISBURSEMENTS
Started 30 Jul 2025 14:38:57 (7 days ago), resolved 31 Jul 2025 07:29:05 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving "Timeout waiting for response from destination bank" error from Eco Bank.

Disbursements to this bank will be failing at this time

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Monnify Payment Collection

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    Virtual account payments
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    DOWNTIME - WEMA BANK COLLECTIONS
    Started 31 Jul 2025 08:59:15 (6 days ago), resolved 31 Jul 2025 09:42:57 (6 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Team,

    We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.

    We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - STERLING BANK COLLECTIONS
    Started 1 Aug 2025 10:37:33 (5 days ago), resolved 1 Aug 2025 11:24:09 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Team,

    We are currently experiencing delays in receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank account.

    We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Fidelity Bank, GTBank, Wema Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    Card payments
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    Monnify Disbursements

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    PENDING DISBURSEMENT
    Started 7 Mar 2025 05:35:42 (5 months ago), still ongoing
    Incident without Impact
    Investigating
    Disbursements

    THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

    DOWNTIME - ECO BANK DISBURSEMENTS
    Started 30 Jul 2025 14:38:57 (7 days ago), resolved 31 Jul 2025 07:29:05 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving "Timeout waiting for response from destination bank" error from Eco Bank.

    Disbursements to this bank will be failing at this time

    DOWNTIME - OPAY DISBURSEMENTS
    Started 31 Jul 2025 07:26:41 (6 days ago), resolved 31 Jul 2025 07:58:07 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving "Beneficiary bank not available" error from OPay .

    Disbursements to this bank will be failing at this time

    DISBURSEMENT DOWNTIME
    Started 1 Aug 2025 02:42:40 (6 days ago), resolved 1 Aug 2025 08:27:11 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team, We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks. The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress. Thank you for your patience and understanding.

    DOWNTIME - OPAY DISBURSEMENTS
    Started 1 Aug 2025 08:27:49 (5 days ago), resolved 1 Aug 2025 09:32:02 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving "Beneficiary bank not available" error from OPay .

    Disbursements to this bank will be failing at this time

    DOWNTIME - UNION BANK DISBURSEMENTS
    Started 1 Aug 2025 09:47:59 (5 days ago), resolved 1 Aug 2025 10:46:20 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving "Beneficiary bank not available" error from Union Bank.

    Disbursements to this bank will be failing at this time

    DOWNTIME - HIGH RESPONSE TIME (NIBSS)
    Started 1 Aug 2025 11:03:11 (5 days ago), resolved 1 Aug 2025 11:23:49 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

    These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    Thank you for your patience and understanding.

    DOWNTIME - DISBURSEMENTS
    Started 1 Aug 2025 19:58:02 (5 days ago), resolved 2 Aug 2025 05:10:01 (5 days ago)
    Minor Incident
    Resolved
    Disbursements

    Dear Team, We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks. The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress. Thank you for your patience and understanding.

    DOWNTIME UNION BANK DISBURSEMENT
    Started 4 Aug 2025 17:30:23 (2 days ago), resolved 4 Aug 2025 18:17:44 (2 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "beneficiary bank not available" error from Union bank .

    Disbursements to this bank will be failing at this time

    DOWNTIME - WEMA BANK DISBURSEMENT
    Started 4 Aug 2025 17:29:39 (2 days ago), resolved 4 Aug 2025 18:17:17 (2 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team

    We are receiving "beneficiary bank not available" error from Wema bank .

    Disbursements to this bank will be failing at this time

    Monnify Webhooks

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    Monnify Verification APIs

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    Bank account verification service
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    Monnify Mobile SDKs & Javascript library

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