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Active Incidents

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Recently Resolved Incidents

SERVICE DEGRADATION- DISBURSEMENT/ ACCOUNT TRANSFER
Started 12 Jan 2025 07:42:48 (6 days ago), resolved 12 Jan 2025 13:01:50 (6 days ago)
Major Incident
Resolved
Disbursements

Dear Team,

We are encountering failures for transactions routed via the central transfer processor for banks (NIBSS), which is affecting our disbursement services. Consequently, you may experience failures when attempting to transfer funds from your wallets to other bank accounts.

These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

In the meantime, we are routing transactions via other providers to help mitigate this incident.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Monnify Payment Collection

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    Monnify Disbursements

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    SERVICE DEGRADATION- DISBURSEMENT/ ACCOUNT TRANSFER
    Started 12 Jan 2025 07:42:48 (6 days ago), resolved 12 Jan 2025 13:01:50 (6 days ago)
    Major Incident
    Resolved
    Disbursements

    Dear Team,

    We are encountering failures for transactions routed via the central transfer processor for banks (NIBSS), which is affecting our disbursement services. Consequently, you may experience failures when attempting to transfer funds from your wallets to other bank accounts.

    These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

    In the meantime, we are routing transactions via other providers to help mitigate this incident.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    Thank you for your patience and understanding.

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