Monnify status is Operational

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Direct Debit
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Monnify Disbursements

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Active Incidents

No active incidents

Recently Resolved Incidents

ACCESS/DIAMOND BANK DISBURSEMENT
Started 12 Nov 2025 00:29:35 (24 hours ago), resolved 12 Nov 2025 14:57:25 (9 hours ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Timeout waiting for response from destination bank" error from Access Bank and Diamond bank.

Disbursements to these banks will be failing at this time.

DOWNTIME - FIDELITY BANK DISBURSEMENT
Started 9 Nov 2025 02:58:51 (4 days ago), resolved 9 Nov 2025 09:14:04 (4 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Timeout waiting for response from destination bank" error from Fidelity Bank.

Disbursements to this bank will be failing at this time.

DIRECT DEBIT TIMEOUT
Started 9 Nov 2025 03:17:18 (4 days ago), resolved 9 Nov 2025 07:37:23 (4 days ago)
Incident without Impact
Resolved
Direct Debit

Dear Team,

We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.

These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

DOWNTIME - KEYSTONE BANK DISBURSEMENT
Started 6 Nov 2025 12:33:26 (6 days ago), resolved 6 Nov 2025 15:00:47 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Timeout waiting for response from destination bank" error from Keystone Bank.

Disbursements to this bank will be failing at this time.

DOWNTIME - UNION BANK DISBURSEMENT
Started 6 Nov 2025 05:48:31 (7 days ago), resolved 6 Nov 2025 06:43:25 (7 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Timeout waiting for response from beneficiary bank" error from Union Bank.

Disbursements to this bank will be failing at this time.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Monnify Payment Collection

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    Virtual account payments
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    Card payments
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    Direct Debit
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    DIRECT DEBIT TIMEOUT
    Started 9 Nov 2025 03:17:18 (4 days ago), resolved 9 Nov 2025 07:37:23 (4 days ago)
    Incident without Impact
    Resolved
    Direct Debit

    Dear Team,

    We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.

    These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    Thank you for your patience and understanding.

    Monnify Disbursements

    Thu 6
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    now
    DOWNTIME - UNION BANK DISBURSEMENT
    Started 6 Nov 2025 05:48:31 (7 days ago), resolved 6 Nov 2025 06:43:25 (7 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Timeout waiting for response from beneficiary bank" error from Union Bank.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - KEYSTONE BANK DISBURSEMENT
    Started 6 Nov 2025 12:33:26 (6 days ago), resolved 6 Nov 2025 15:00:47 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Timeout waiting for response from destination bank" error from Keystone Bank.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - FIDELITY BANK DISBURSEMENT
    Started 9 Nov 2025 02:58:51 (4 days ago), resolved 9 Nov 2025 09:14:04 (4 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Timeout waiting for response from destination bank" error from Fidelity Bank.

    Disbursements to this bank will be failing at this time.

    ACCESS/DIAMOND BANK DISBURSEMENT
    Started 12 Nov 2025 00:29:35 (24 hours ago), resolved 12 Nov 2025 14:57:25 (9 hours ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Timeout waiting for response from destination bank" error from Access Bank and Diamond bank.

    Disbursements to these banks will be failing at this time.

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