Monnify Status

Resolved: Dear Team,

The earlier issue with high response time from the central transfer processor (NIBSS), which affected our disbursement service, has now been resolved. Disbursements are processing normally once again.

Thank you for your patience and understanding.

Investigating: Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Resolved: Dear Team,

The earlier issue where notifications were not being received from Sterling Bank has now been fully resolved. Transaction notifications for payments (collections) via Sterling Bank accounts are functioning normally again.

Thank you for your patience and cooperation throughout the period of the disruption.

Investigating: Dear Team,

We are currently not receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank accounts.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank, Fidelity Bank, GTBank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Resolved: Disbursement transactions to Zenith Bank are now processing successfully

Investigating: Hello Team,

We are receiving "System malfunction by destination institution" error from Zenith Bank.

Disbursements to this bank will be failing at this time