Monnify status is Operational

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Virtual account payments
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Monnify Disbursements

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Active Incidents

DOWNTIME - WEMA BANK COLLECTIONS
Started 1 Apr 2025 14:58:17 (17 hours ago), still ongoing
Incident without Impact
Investigating
Virtual account payments

Dear Team, We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts. We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives. Thank you for your understanding and patience.

PENDING DISBURSEMENT
Started 7 Mar 2025 05:35:42 (26 days ago), still ongoing
Incident without Impact
Investigating
Disbursements

THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

Recently Resolved Incidents

DOWNTIME - STANDARD CHARTERED BANK OF NIGERIA LTD. DISBURSEMENTS
Started 1 Apr 2025 13:40:17 (18 hours ago), resolved 1 Apr 2025 21:28:30 (11 hours ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Beneficiary bank not available" error from Standard Chartered Bank .

Disbursements to these banks will be failing at this time.

SERVICE DISRUPTION - WEMA BANK BENEFICIARY ISSUE (DISBURSEMENT)
Started 1 Apr 2025 17:32:31 (14 hours ago), resolved 1 Apr 2025 19:56:22 (12 hours ago)
Incident without Impact
Resolved
Disbursements

Dear Partners,

Please be advised that we are currently encountering a "Beneficiary bank not available" error with Wema Bank. As a result, disbursements to this bank will be failing at this time.

We are actively working to resolve the issue and will keep you updated on any developments.

Thank you for your understanding.

DOWNTIME - WEMA BANK COLLECTIONS
Started 1 Apr 2025 11:49:08 (20 hours ago), resolved 1 Apr 2025 12:01:16 (20 hours ago)
Incident without Impact
Resolved
Virtual account payments

Dear Team, We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts. We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives. Thank you for your understanding and patience.

DOWNTIME - GT BANK COLLECTIONS
Started 31 Mar 2025 11:37:59 (2 days ago), resolved 1 Apr 2025 06:29:38 (1 day ago)
Incident without Impact
Resolved
Virtual account payments

Dear Team,

We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts.

We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, Wema Bank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - UNION BANK DISBURSEMENTS
Started 31 Mar 2025 12:28:09 (2 days ago), resolved 1 Apr 2025 00:16:49 (1 day ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from Union Bank.

Disbursements to this bank will be failing intermittently at this time.

DOWNTIME - GT BANK DISBURSEMENTS (INTERMITTENT)
Started 31 Mar 2025 10:45:46 (2 days ago), resolved 1 Apr 2025 00:15:05 (1 day ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from GTBank.

Disbursements to this bank will be failing intermittently at this time.

NIBSS - HIGH RESPONSE TIME
Started 31 Mar 2025 10:28:34 (2 days ago), resolved 31 Mar 2025 10:39:39 (2 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution. We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

DOWNTIME - WEMA BANK COLLECTIONS
Started 30 Mar 2025 17:15:11 (3 days ago), resolved 30 Mar 2025 18:04:11 (3 days ago)
Minor Incident
Resolved
Virtual account payments

Dear Partners,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

DOWNTIME - UNITED BANK FOR AFRICA PLC DISBURSEMENT
Started 30 Mar 2025 09:48:26 (3 days ago), resolved 30 Mar 2025 11:45:18 (3 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Beneficiary bank not available" from United Bank for Africa Plc.

Disbursements to this bank will be failing at this time.

DOWNTIME -OPAY DISBURSEMENTS
Started 30 Mar 2025 02:01:46 (3 days ago), resolved 30 Mar 2025 09:46:34 (3 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Beneficiary bank not available" from Paycom(opay ) Bank.

Disbursements to this bank will be failing at this time.

DOWNTIME - UNION BANK DISBURSEMENT
Started 29 Mar 2025 14:59:18 (4 days ago), resolved 30 Mar 2025 09:45:22 (3 days ago)
Incident without Impact
Resolved
Disbursements

Dear partners,

Please note that we are receiving "Beneficiary bank not available" from Union bank .

Disbursements to this bank will be failing at this time

DOWNTIME - UNION BANK
Started 28 Mar 2025 09:49:07 (5 days ago), resolved 28 Mar 2025 11:29:23 (5 days ago)
Incident without Impact
Resolved
Disbursements

Dear partners,

Please note that we are receiving "Beneficiary bank not available" from Union bank .

Disbursements to this bank will be failing at this time

DOWNTIME - WEMA BANK COLLECTIONS
Started 27 Mar 2025 15:29:59 (6 days ago), resolved 27 Mar 2025 16:48:22 (6 days ago)
Minor Incident
Resolved
Virtual account payments

Dear Partners,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

NIBSS - DOWNTIME
Started 27 Mar 2025 15:00:58 (6 days ago), resolved 27 Mar 2025 15:29:20 (6 days ago)
Incident without Impact
Resolved
Disbursements

Dear Partners,

We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.

These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.

We apologize for any inconvenience caused and will provide updates as we receive them.

DOWNTIME - KUDA MFB DISBURSEMENTS
Started 26 Mar 2025 14:10:17 (7 days ago), resolved 27 Mar 2025 14:07:25 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Beneficiary bank not available " from kuda Microfinance bank .

Disbursements to this bank will be failing at this time.

DOWNTIME - STERLING DISBURSEMENT
Started 26 Mar 2025 05:48:49 (7 days ago), resolved 26 Mar 2025 08:45:41 (7 days ago)
Incident without Impact
Resolved
Virtual account payments
Disbursements

Dear Partner,

Please note that we are receiving "Beneficiary Bank not available" error from Sterling Bank.

Disbursements to this bank will be failing at this time. Consequently, affecting notifications for collection.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now

    Monnify Payment Collection

    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    Virtual account payments
    Wed 26
    Thu 27
    Fri 28
    Sat 29
    Sun 30
    Mon 31
    Tue 1
    now
    DOWNTIME - WEMA BANK COLLECTIONS
    Started 1 Apr 2025 11:49:08 (20 hours ago), resolved 1 Apr 2025 12:01:16 (20 hours ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Team, We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts. We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives. Thank you for your understanding and patience.

    DOWNTIME - STERLING DISBURSEMENT
    Started 26 Mar 2025 05:48:49 (7 days ago), resolved 26 Mar 2025 08:45:41 (7 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partner,

    Please note that we are receiving "Beneficiary Bank not available" error from Sterling Bank.

    Disbursements to this bank will be failing at this time. Consequently, affecting notifications for collection.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 1 Apr 2025 14:58:17 (17 hours ago), still ongoing
    Incident without Impact
    Investigating
    Virtual account payments

    Dear Team, We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts. We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved. Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives. Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 30 Mar 2025 17:15:11 (3 days ago), resolved 30 Mar 2025 18:04:11 (3 days ago)
    Minor Incident
    Resolved
    Virtual account payments

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    DOWNTIME - GT BANK COLLECTIONS
    Started 31 Mar 2025 11:37:59 (2 days ago), resolved 1 Apr 2025 06:29:38 (1 day ago)
    Incident without Impact
    Resolved
    Virtual account payments

    Dear Team,

    We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts.

    We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Fidelity Bank, Wema Bank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 27 Mar 2025 15:29:59 (6 days ago), resolved 27 Mar 2025 16:48:22 (6 days ago)
    Minor Incident
    Resolved
    Virtual account payments

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Card payments
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    Tue 1
    now

    Monnify Disbursements

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    Tue 1
    now
    DOWNTIME - UNION BANK
    Started 28 Mar 2025 09:49:07 (5 days ago), resolved 28 Mar 2025 11:29:23 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear partners,

    Please note that we are receiving "Beneficiary bank not available" from Union bank .

    Disbursements to this bank will be failing at this time

    DOWNTIME - STANDARD CHARTERED BANK OF NIGERIA LTD. DISBURSEMENTS
    Started 1 Apr 2025 13:40:17 (18 hours ago), resolved 1 Apr 2025 21:28:30 (11 hours ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Beneficiary bank not available" error from Standard Chartered Bank .

    Disbursements to these banks will be failing at this time.

    SERVICE DISRUPTION - WEMA BANK BENEFICIARY ISSUE (DISBURSEMENT)
    Started 1 Apr 2025 17:32:31 (14 hours ago), resolved 1 Apr 2025 19:56:22 (12 hours ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Partners,

    Please be advised that we are currently encountering a "Beneficiary bank not available" error with Wema Bank. As a result, disbursements to this bank will be failing at this time.

    We are actively working to resolve the issue and will keep you updated on any developments.

    Thank you for your understanding.

    DOWNTIME - UNION BANK DISBURSEMENT
    Started 29 Mar 2025 14:59:18 (4 days ago), resolved 30 Mar 2025 09:45:22 (3 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear partners,

    Please note that we are receiving "Beneficiary bank not available" from Union bank .

    Disbursements to this bank will be failing at this time

    DOWNTIME -OPAY DISBURSEMENTS
    Started 30 Mar 2025 02:01:46 (3 days ago), resolved 30 Mar 2025 09:46:34 (3 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Beneficiary bank not available" from Paycom(opay ) Bank.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - STERLING DISBURSEMENT
    Started 26 Mar 2025 05:48:49 (7 days ago), resolved 26 Mar 2025 08:45:41 (7 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partner,

    Please note that we are receiving "Beneficiary Bank not available" error from Sterling Bank.

    Disbursements to this bank will be failing at this time. Consequently, affecting notifications for collection.

    DOWNTIME - UNION BANK DISBURSEMENTS
    Started 31 Mar 2025 12:28:09 (2 days ago), resolved 1 Apr 2025 00:16:49 (1 day ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from Union Bank.

    Disbursements to this bank will be failing intermittently at this time.

    DOWNTIME - UNITED BANK FOR AFRICA PLC DISBURSEMENT
    Started 30 Mar 2025 09:48:26 (3 days ago), resolved 30 Mar 2025 11:45:18 (3 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Beneficiary bank not available" from United Bank for Africa Plc.

    Disbursements to this bank will be failing at this time.

    PENDING DISBURSEMENT
    Started 7 Mar 2025 05:35:42 (26 days ago), still ongoing
    Incident without Impact
    Investigating
    Disbursements

    THERE IS CURRENTLY HIGH COUNT OF PENDING DISBURSEMENT. THERE WAS A DEPLOYMENT DONE TO FIX THE ISSUE.

    DOWNTIME - KUDA MFB DISBURSEMENTS
    Started 26 Mar 2025 14:10:17 (7 days ago), resolved 27 Mar 2025 14:07:25 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Beneficiary bank not available " from kuda Microfinance bank .

    Disbursements to this bank will be failing at this time.

    NIBSS - HIGH RESPONSE TIME
    Started 31 Mar 2025 10:28:34 (2 days ago), resolved 31 Mar 2025 10:39:39 (2 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

    These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution. We apologize for any inconvenience caused and will provide updates as we receive them.

    Thank you for your patience and understanding.

    DOWNTIME - GT BANK DISBURSEMENTS (INTERMITTENT)
    Started 31 Mar 2025 10:45:46 (2 days ago), resolved 1 Apr 2025 00:15:05 (1 day ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from GTBank.

    Disbursements to this bank will be failing intermittently at this time.

    NIBSS - DOWNTIME
    Started 27 Mar 2025 15:00:58 (6 days ago), resolved 27 Mar 2025 15:29:20 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Partners,

    We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.

    These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    Monnify Webhooks

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