Monnify status is Operational

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Virtual account payments
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Monnify Disbursements

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Active Incidents

No active incidents

Recently Resolved Incidents

DOWNTIME - FIDELITY BANK PAYMENTS
Started 15 Feb 2025 23:50:33 (5 days ago), resolved 16 Feb 2025 13:00:22 (4 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Beneficiary Bank not available" from Fidelity BANK.

Disbursements to this bank will be failing at this time.

DOWNTIME - KEYSTONE BANK
Started 16 Feb 2025 00:44:42 (5 days ago), resolved 16 Feb 2025 09:36:02 (4 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Transacton timed out while waiting for destination bank" from keystone BANK.

Disbursements to this bank will be failing at this time.

NIBSS - HIGH RESPONSE TIME
Started 16 Feb 2025 06:03:07 (5 days ago), resolved 16 Feb 2025 07:42:54 (5 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

DOWNTIME - WEMA BANK COLLECTIONS
Started 16 Feb 2025 03:47:46 (5 days ago), resolved 16 Feb 2025 05:35:02 (5 days ago)
Incident without Impact
Resolved
Virtual account payments
Disbursements

Dear Partners,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - WEMA BANK COLLECTIONS
Started 15 Feb 2025 23:52:43 (5 days ago), resolved 16 Feb 2025 00:17:17 (5 days ago)
Incident without Impact
Resolved
Virtual account payments
Disbursements

Dear Partners,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

DOWNTIME - FIDELITY BANK PAYMENTS
Started 13 Feb 2025 21:30:38 (7 days ago), resolved 13 Feb 2025 22:32:30 (7 days ago)
Incident without Impact
Resolved
Virtual account payments
Disbursements

Dear Partners,

We are currently experiencing delays in receiving notifications from Fidelity bank. This issue affects payments (collections) made via Fidelity bank accounts and transfer (disbursement) from wallet to Fidelity bank accounts.

We have escalated the matter to Fidelity bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    now

    Monnify Payment Collection

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    Virtual account payments
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    now
    DOWNTIME - FIDELITY BANK PAYMENTS
    Started 13 Feb 2025 21:30:38 (7 days ago), resolved 13 Feb 2025 22:32:30 (7 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Fidelity bank. This issue affects payments (collections) made via Fidelity bank accounts and transfer (disbursement) from wallet to Fidelity bank accounts.

    We have escalated the matter to Fidelity bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Wema Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 15 Feb 2025 23:52:43 (5 days ago), resolved 16 Feb 2025 00:17:17 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 16 Feb 2025 03:47:46 (5 days ago), resolved 16 Feb 2025 05:35:02 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    Card payments
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    Monnify Disbursements

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    DOWNTIME - FIDELITY BANK PAYMENTS
    Started 13 Feb 2025 21:30:38 (7 days ago), resolved 13 Feb 2025 22:32:30 (7 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Fidelity bank. This issue affects payments (collections) made via Fidelity bank accounts and transfer (disbursement) from wallet to Fidelity bank accounts.

    We have escalated the matter to Fidelity bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Wema Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 15 Feb 2025 23:52:43 (5 days ago), resolved 16 Feb 2025 00:17:17 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    DOWNTIME - FIDELITY BANK PAYMENTS
    Started 15 Feb 2025 23:50:33 (5 days ago), resolved 16 Feb 2025 13:00:22 (4 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Beneficiary Bank not available" from Fidelity BANK.

    Disbursements to this bank will be failing at this time.

    DOWNTIME - WEMA BANK COLLECTIONS
    Started 16 Feb 2025 03:47:46 (5 days ago), resolved 16 Feb 2025 05:35:02 (5 days ago)
    Incident without Impact
    Resolved
    Virtual account payments
    Disbursements

    Dear Partners,

    We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.

    We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

    Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

    Thank you for your understanding and patience.

    NIBSS - HIGH RESPONSE TIME
    Started 16 Feb 2025 06:03:07 (5 days ago), resolved 16 Feb 2025 07:42:54 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

    These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    Thank you for your patience and understanding.

    DOWNTIME - KEYSTONE BANK
    Started 16 Feb 2025 00:44:42 (5 days ago), resolved 16 Feb 2025 09:36:02 (4 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Transacton timed out while waiting for destination bank" from keystone BANK.

    Disbursements to this bank will be failing at this time.

    Monnify Webhooks

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