Monnify status is Operational

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Direct Debit
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Monnify Disbursements

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Active Incidents

No active incidents

Recently Resolved Incidents

DOWNTIME - ACCESS BANK DISBURSEMENT
Started 5 Oct 2025 02:47:47 (21 hours ago), resolved 5 Oct 2025 04:25:35 (19 hours ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Beneficiary bank not available" error from Access Bank.

Disbursements to this bank will be failing at this time

DOWNTIME - OPAY DISBURSEMENT
Started 2 Oct 2025 14:58:34 (3 days ago), resolved 2 Oct 2025 19:02:58 (3 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Beneficiary bank not available" error from Opay.

Disbursements to this bank will be failing at this time

NIBSS DOWNTIME | 20251002
Started 2 Oct 2025 14:53:21 (3 days ago), resolved 2 Oct 2025 15:01:28 (3 days ago)
Incident without Impact
Resolved
Disbursements

Dear Team,

We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.

These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.

We apologize for any inconvenience caused and will provide updates as we receive them.

DOWNTIME - PROVIDUS BANK DISBURSEMENT
Started 30 Sep 2025 14:23:05 (5 days ago), resolved 30 Sep 2025 15:00:08 (5 days ago)
Incident without Impact
Resolved
Disbursements

Hi Team,

Please note that we are receiving "Timeout waiting for response from Destination Bank" error from Providus bank.

Disbursements to this bank will be failing at this time.

DOWNTIME - OPAY DISBURSEMENT
Started 29 Sep 2025 15:56:31 (6 days ago), resolved 29 Sep 2025 23:24:23 (6 days ago)
Incident without Impact
Resolved
Disbursements

Hello Team,

We are receiving a "Beneficiary bank not available" error from Opay.

Disbursements to this bank will be failing at this time

DOWNTIME DIRECT DEBIT
Started 28 Sep 2025 05:12:44 (8 days ago), resolved 29 Sep 2025 13:53:52 (6 days ago)
Incident without Impact
Resolved
Direct Debit

Dear Team,

We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.

These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Monnify Outage Survival Guide

A step-by-step guide to help you survive a Monnify outage
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    Monnify Components

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    Monnify Payment Collection

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    Virtual account payments
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    Card payments
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    Direct Debit
    Sun 28
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    DOWNTIME DIRECT DEBIT
    Started 28 Sep 2025 05:12:44 (8 days ago), resolved 29 Sep 2025 13:53:52 (6 days ago)
    Incident without Impact
    Resolved
    Direct Debit

    Dear Team,

    We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.

    These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    Thank you for your patience and understanding.

    Monnify Disbursements

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    DOWNTIME - ACCESS BANK DISBURSEMENT
    Started 5 Oct 2025 02:47:47 (21 hours ago), resolved 5 Oct 2025 04:25:35 (19 hours ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Beneficiary bank not available" error from Access Bank.

    Disbursements to this bank will be failing at this time

    DOWNTIME - OPAY DISBURSEMENT
    Started 29 Sep 2025 15:56:31 (6 days ago), resolved 29 Sep 2025 23:24:23 (6 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Beneficiary bank not available" error from Opay.

    Disbursements to this bank will be failing at this time

    DOWNTIME - PROVIDUS BANK DISBURSEMENT
    Started 30 Sep 2025 14:23:05 (5 days ago), resolved 30 Sep 2025 15:00:08 (5 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hi Team,

    Please note that we are receiving "Timeout waiting for response from Destination Bank" error from Providus bank.

    Disbursements to this bank will be failing at this time.

    NIBSS DOWNTIME | 20251002
    Started 2 Oct 2025 14:53:21 (3 days ago), resolved 2 Oct 2025 15:01:28 (3 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Dear Team,

    We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.

    These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.

    We apologize for any inconvenience caused and will provide updates as we receive them.

    DOWNTIME - OPAY DISBURSEMENT
    Started 2 Oct 2025 14:58:34 (3 days ago), resolved 2 Oct 2025 19:02:58 (3 days ago)
    Incident without Impact
    Resolved
    Disbursements

    Hello Team,

    We are receiving a "Beneficiary bank not available" error from Opay.

    Disbursements to this bank will be failing at this time

    Monnify Webhooks

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