Dialpad Status

Investigating: We are investigating a potential outage for some customers, where they may experiencing intermittent failures with voice call recordings.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Resolved: As of 3/28/2025 at 3:30 PM PST inbound SMS and MMS from T-Mobile numbers are being correctly delivered.

Monitoring: The issue has been resolved and systems are functioning as expected. We are actively monitoring the situation to ensure continued stability. Thank you for your patience.

Identified: We have identified the issue causing inbound delivery failures for SMS and MMS from T-Mobile numbers, which is affecting a very small percentage of our users. Our team is actively rolling out solutions on a case-by-case basis to address this for impacted customers. Additionally, our upstream providers are working on a permanent fix to resolve this issue for all cases. We appreciate your patience as we continue to address this matter.

Investigating: We have received intermittent reports of inbound delivery failures from customers sending SMS and MMS from T-Mobile numbers. We are investigating this issue and have escalated these reports to our upstream providers.