DoIT status is Partially Degraded Service

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DoIT Student and Faculty Services

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Brightspace
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NetID / Single Sign On (SSO)
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Active Incidents

Brightspace Gradebook Sorting errors
Started 17 Mar 2025 20:35:24 (1 month ago), still ongoing
Minor Incident
Identified
Brightspace

On Friday, March 14th, DoIT was notified of an issue impacting the ability to sort users in Brightspace's Gradebook Tool.

This issue is still on-going and a fix has not yet been published.

This incident was initially reported as part of another incident impacting the publishing of evaluations and feedback. D2L Support, the vendor's technical support team, has separated these incidents and is working on them independently. The original incident was posted to the DoIT Status page under this incident: https://itstatus.stonybrook.edu/incidents/qmt5wvcbws4n

SSO - InCommon Members
Started 17 Feb 2025 22:44:35 (2 months ago), still ongoing
Major Incident
Monitoring
NetID / Single Sign On (SSO)

Services that were registered with the InCommon Federation experienced an issue that prevented user logons through our SSO. Instructions were sent out to the various SP owners to ensure their services are updated per InCommon's instruction.

https://spaces.at.internet2.edu/display/mdq

Recently Resolved Incidents

SSO Partial Outage
Started 17 Apr 2025 19:44:08 (5 days ago), resolved 17 Apr 2025 20:32:06 (5 days ago)
Incident without Impact
Resolved
NetID / Single Sign On (SSO)

We are currently investigating an issue with SSO on the Chrome Browser. If you're experiencing the issue, please use an alternate browser like Microsoft Edge or Safari for the time being.

Zoom is Offline
Started 16 Apr 2025 19:04:34 (6 days ago), resolved 16 Apr 2025 20:35:24 (6 days ago)
Critical Incident
Resolved
Zoom

Zoom is currently offline and/or unavailable. We are investigating.

DoIT Outage Survival Guide

A step-by-step guide to help you survive a DoIT outage
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    DoIT Components

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    Brightspace
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    Brightspace Gradebook Sorting errors
    Started 17 Mar 2025 20:35:24 (1 month ago), still ongoing
    Minor Incident
    Identified
    Brightspace

    On Friday, March 14th, DoIT was notified of an issue impacting the ability to sort users in Brightspace's Gradebook Tool.

    This issue is still on-going and a fix has not yet been published.

    This incident was initially reported as part of another incident impacting the publishing of evaluations and feedback. D2L Support, the vendor's technical support team, has separated these incidents and is working on them independently. The original incident was posted to the DoIT Status page under this incident: https://itstatus.stonybrook.edu/incidents/qmt5wvcbws4n

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    SSO - InCommon Members
    Started 17 Feb 2025 22:44:35 (2 months ago), still ongoing
    Major Incident
    Monitoring
    NetID / Single Sign On (SSO)

    Services that were registered with the InCommon Federation experienced an issue that prevented user logons through our SSO. Instructions were sent out to the various SP owners to ensure their services are updated per InCommon's instruction.

    https://spaces.at.internet2.edu/display/mdq

    SSO Partial Outage
    Started 17 Apr 2025 19:44:08 (5 days ago), resolved 17 Apr 2025 20:32:06 (5 days ago)
    Incident without Impact
    Resolved
    NetID / Single Sign On (SSO)

    We are currently investigating an issue with SSO on the Chrome Browser. If you're experiencing the issue, please use an alternate browser like Microsoft Edge or Safari for the time being.

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    Zoom is Offline
    Started 16 Apr 2025 19:04:34 (6 days ago), resolved 16 Apr 2025 20:35:24 (6 days ago)
    Critical Incident
    Resolved
    Zoom

    Zoom is currently offline and/or unavailable. We are investigating.

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