DoIT status is Under Maintenance

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Voice Over Internet Protocol (VoIP)
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Telephone Systems
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DoIT SOLAR

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DoIT PeopleSoft

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Brightspace
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Echo360
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DoIT TeamDynamix IT Service Management Platform

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

TeamDynamix ITSM unresponsive
Started 22 Oct 2025 13:00:33 (5 days ago), resolved 22 Oct 2025 17:57:48 (4 days ago)
Incident without Impact
Resolved
TeamDynamix IT Service Management Platform

We are currently investigating reports that TeamDynamix is unresponsive. We are contacting the vendor.

Amazon Web service disruption is causing a delay
Started 20 Oct 2025 14:33:12 (7 days ago), resolved 21 Oct 2025 13:11:16 (6 days ago)
Incident without Impact
Resolved
Brightspace
Echo360

Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites

D2L's status page: https://status.d2l.com/ Echo360: https://status.echo360.com/

Webex Contact Center Agents may be unable to access real time reporting.
Started 20 Oct 2025 19:05:11 (6 days ago), resolved 21 Oct 2025 12:44:34 (6 days ago)
Minor Incident
Resolved
Voice Over Internet Protocol (VoIP)
Telephone Systems

Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions

users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.

We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.

ECHO360
Started 20 Oct 2025 15:59:06 (6 days ago), resolved 20 Oct 2025 20:03:16 (6 days ago)
Minor Incident
Resolved
Echo360

Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays. We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.

DoIT Outage Survival Guide

A step-by-step guide to help you survive a DoIT outage
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    DoIT Components

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    DoIT Network, Phones and TV

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    WolfieNet (Wi-Fi)
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    Eduroam (Wi-Fi)
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    Wired
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    Voice Over Internet Protocol (VoIP)
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    Webex Contact Center Agents may be unable to access real time reporting.
    Started 20 Oct 2025 19:05:11 (6 days ago), resolved 21 Oct 2025 12:44:34 (6 days ago)
    Minor Incident
    Resolved
    Voice Over Internet Protocol (VoIP)
    Telephone Systems

    Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions

    users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.

    We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.

    Virtual Private Network (VPN)
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    Campus Television
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    Telephone Systems
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    Webex Contact Center Agents may be unable to access real time reporting.
    Started 20 Oct 2025 19:05:11 (6 days ago), resolved 21 Oct 2025 12:44:34 (6 days ago)
    Minor Incident
    Resolved
    Voice Over Internet Protocol (VoIP)
    Telephone Systems

    Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions

    users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.

    We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.

    TV Service - Apogee
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    Remote Desktop Gateway
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    Mail Relay
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    DoIT SOLAR

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    DoIT PeopleSoft

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    DoIT G Suite (Google Apps)

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    Google Apps Gmail
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    Google Apps Drive
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    Google Apps Calendar
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    Google Apps Docs
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    Google Apps Sheets
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    Google Apps Slides
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    Google Apps Groups
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    Google Apps Hangouts
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    Google Apps Sites
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    DoIT Business Systems

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    25 Live
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    accessVIS
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    Aleph
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    BI Launch Pad (formerly InfoView)
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    Concur Travel & Expense
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    Construction Project Management
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    Degree Works
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    DocuSign
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    Enterprise Asset Management (HxGN EAM)
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    Judicial Action Campus Counts
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    SB Events
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    SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal)
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    SBU 311 App
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    SBU Reporting
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    StarRez
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    Talent Management System (TMS)
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    WolfMart
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    DoIT Student and Faculty Services

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    Brightspace
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    Amazon Web service disruption is causing a delay
    Started 20 Oct 2025 14:33:12 (7 days ago), resolved 21 Oct 2025 13:11:16 (6 days ago)
    Incident without Impact
    Resolved
    Brightspace
    Echo360

    Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites

    D2L's status page: https://status.d2l.com/ Echo360: https://status.echo360.com/

    Classrooms
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    Clickers
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    ContentDM
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    Course Evaluations (Faculty & Administrators)
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    Course Evaluations (Students)
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    Digication ePortfolios
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    Digital Desk (Opscan)
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    Echo360
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    Amazon Web service disruption is causing a delay
    Started 20 Oct 2025 14:33:12 (7 days ago), resolved 21 Oct 2025 13:11:16 (6 days ago)
    Incident without Impact
    Resolved
    Brightspace
    Echo360

    Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites

    D2L's status page: https://status.d2l.com/ Echo360: https://status.echo360.com/

    ECHO360
    Started 20 Oct 2025 15:59:06 (6 days ago), resolved 20 Oct 2025 20:03:16 (6 days ago)
    Minor Incident
    Resolved
    Echo360

    Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays. We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.

    Faculty Profiles
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    Feedback Fruit (in Brightspace)
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    FIXIT
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    Maple TA
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    Printing
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    Qualtrics
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    Respondus Lockdown Browser & Respondus Monitor
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    SafeAssign
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    SINC Sites (Computer Labs)
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    Virtual SINC Site
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    VoiceThread
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    Live Chat
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    Turnitin
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    DoIT Servers, Storage and Backups

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    Department Shared Folders
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    MySBFiles
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    Document Management Systems (OnBase)
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    Virtual Servers
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    DoIT Accounts and Passwords

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    Duo Security Two-Factor Authentication
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    NetID / Single Sign On (SSO)
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    DoIT Collaboration and Publishing

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    DoIT WebSite / Drupal Content Management System
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    EZProxy
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    LISTSERV (Electronic Mailing Lists)
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    Office 365
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    Phone Directory and People Search
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    SBConnect (Adobe Connect Web Conferencing)
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    SB You
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    SharePoint
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    Stony Brook Website
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    Yammer
    Mon 20
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    Zoom
    Mon 20
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    Zoom Cloud Recording
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    Zoom Zoom Cloud Room Connector
    Mon 20
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    Zoom Live Streaming
    Mon 20
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    Zoom Meeting Telephony Services
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    Zoom Zoom Meetings
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    Zoom Zoom Chat
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    Zoom Zoom Phone
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    Zoom Zoom Video Webinars
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    Zoom Zoom Dashboard & Reporting
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    Zoom Download Center
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    Zoom Web Portal
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    Zoom REST API
    Mon 20
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    now

    DoIT myResearch Portal

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    now
    Conflict of Interest (COI)
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    Grants
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    Agreements
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    IRB
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    Safety
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    now
    IACUC
    Mon 20
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    now

    DoIT TeamDynamix IT Service Management Platform

    Mon 20
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    now
    TeamDynamix ITSM unresponsive
    Started 22 Oct 2025 13:00:33 (5 days ago), resolved 22 Oct 2025 17:57:48 (4 days ago)
    Incident without Impact
    Resolved
    TeamDynamix IT Service Management Platform

    We are currently investigating reports that TeamDynamix is unresponsive. We are contacting the vendor.

    DoIT Ivanti Cloud Cherwell Migration - October 21, 8:00 PM MT

    Mon 20
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    now

    DoIT Information Security Training (SANS)

    Mon 20
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    now

    DoIT Zoom Integrations/Calendar/Plug-In/Add-In

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    now

    DoIT Zoom Zoom Rooms

    Mon 20
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    now

    DoIT Zoom Web Client

    Mon 20
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    now