DoIT Status

Monitoring: Cisco Engineering has resolved the issues impacting Webex services. US-based Webex Contact Center agents experiencing WebRTC-related issues-such as login failures, desktop telephony selection errors, or difficulties placing and answering calls-should log out of the Agent Desktop, close all browser windows and tabs, and then relaunch and log back in to restore full functionality.

Telephony will continue to monitor to ensure service stability.

Identified: Our engineering teams are continuing to work diligently to resolve the ongoing issue affecting the Webex services environment. We will provide updates as soon as they become available. We appreciate your ongoing patience as we work to resolve this service incident.

Identified: Cisco Engineering has identified an issue impacting Webex services We are currently observing positive signs of recovery across our Webex service environment. While several core components are stabilizing, some services continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve these remaining issues as quickly as possible. We are actively monitoring the environment and will provide further updates as we reach full restoration.

Investigating: Cisco Engineering is investigating an issue impacting Webex services hosted in the US data center. Users and administrators are experiencing intermittent failures across several Webex services, including logging in to the Webex App, Webex Control Hub, and Webex Developer Portal. Some Webex Calling users are encountering intermittent call failures, while a subset of callers may experience issues connecting to the Webex Contact Center. Additionally, delays or failures may occur when sending or receiving message

Monitoring: Cisco Engineering has resolved the issues impacting Webex services. US-based Webex Contact Center agents experiencing WebRTC-related issues-such as login failures, desktop telephony selection errors, or difficulties placing and answering calls-should log out of the Agent Desktop, close all browser windows and tabs, and then relaunch and log back in to restore full functionality.

Telephony will continue to monitor to ensure service stability.

Identified: Our engineering teams are continuing to work diligently to resolve the ongoing issue affecting the Webex services environment. We will provide updates as soon as they become available. We appreciate your ongoing patience as we work to resolve this service incident.

Identified: Cisco Engineering has identified an issue impacting Webex services We are currently observing positive signs of recovery across our Webex service environment. While several core components are stabilizing, some services continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve these remaining issues as quickly as possible. We are actively monitoring the environment and will provide further updates as we reach full restoration.

Investigating: Cisco Engineering is investigating an issue impacting Webex services hosted in the US data center. Users and administrators are experiencing intermittent failures across several Webex services, including logging in to the Webex App, Webex Control Hub, and Webex Developer Portal. Some Webex Calling users are encountering intermittent call failures, while a subset of callers may experience issues connecting to the Webex Contact Center. Additionally, delays or failures may occur when sending or receiving message

Investigating: DoIT is aware of an incident intermittently impacting Qualtrics: XM Directories. Qualtrics users trying to upload new distribution lists may experience errors on uploads or while editing existing segmented contact lists. DoIT has opened a ticket with Qualtrics Support on behalf of our enterprise license.

If you or your team are experiencing an error with Qualtrics directories, distributions, or contact lists: Please open a support ticket with DoIT at help.stonybrook.edu and a member of our team will discuss available work-around options that may best suit your needs.

Resolved: Message from TeamDynamix: At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: DoIT received an email from TeamDynamix this afternoon:

Investigating WebAPI issue with custom attributes during ticket creation

Incident status: Monitoring

We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.

Time posted Jun 3, 14:58 EDT