DoIT Status
Real-time updates of DoIT issues and outages
DoIT status is Under Maintenance
Voice Over Internet Protocol (VoIP)
Telephone Systems
DoIT SOLAR
DoIT PeopleSoft
Brightspace
Echo360
DoIT TeamDynamix IT Service Management Platform
Active Incidents
No active incidents
Recently Resolved Incidents
We are currently investigating reports that TeamDynamix is unresponsive. We are contacting the vendor.
Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites
D2L's status page: https://status.d2l.com/ Echo360: https://status.echo360.com/
Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions
users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.
We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.
Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays. We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.
DoIT Outage Survival Guide
DoIT Components
DoIT Network, Phones and TV
WolfieNet (Wi-Fi)
Eduroam (Wi-Fi)
Wired
Voice Over Internet Protocol (VoIP)
Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions
users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.
We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.
Virtual Private Network (VPN)
Campus Television
Telephone Systems
Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions
users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.
We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.
TV Service - Apogee
Remote Desktop Gateway
Mail Relay
DoIT SOLAR
DoIT PeopleSoft
DoIT G Suite (Google Apps)
Google Apps Gmail
Google Apps Drive
Google Apps Calendar
Google Apps Docs
Google Apps Sheets
Google Apps Slides
Google Apps Groups
Google Apps Hangouts
Google Apps Sites
DoIT Business Systems
25 Live
accessVIS
Aleph
BI Launch Pad (formerly InfoView)
Concur Travel & Expense
Construction Project Management
Degree Works
DocuSign
Enterprise Asset Management (HxGN EAM)
Judicial Action Campus Counts
SB Events
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal)
SBU 311 App
SBU Reporting
StarRez
Talent Management System (TMS)
WolfMart
DoIT Student and Faculty Services
Brightspace
Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites
D2L's status page: https://status.d2l.com/ Echo360: https://status.echo360.com/
Classrooms
Clickers
ContentDM
Course Evaluations (Faculty & Administrators)
Course Evaluations (Students)
Digication ePortfolios
Digital Desk (Opscan)
Echo360
Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites
D2L's status page: https://status.d2l.com/ Echo360: https://status.echo360.com/
Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays. We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.
Faculty Profiles
Feedback Fruit (in Brightspace)
FIXIT
Maple TA
Printing
Qualtrics
Respondus Lockdown Browser & Respondus Monitor
SafeAssign
SINC Sites (Computer Labs)
Virtual SINC Site
VoiceThread
Live Chat
Turnitin
DoIT Servers, Storage and Backups
Department Shared Folders
MySBFiles
Document Management Systems (OnBase)
Virtual Servers
DoIT Accounts and Passwords
Duo Security Two-Factor Authentication
NetID / Single Sign On (SSO)
DoIT Collaboration and Publishing
DoIT WebSite / Drupal Content Management System
EZProxy
LISTSERV (Electronic Mailing Lists)
Office 365
Phone Directory and People Search
SBConnect (Adobe Connect Web Conferencing)
SB You
SharePoint
Stony Brook Website
Yammer
Zoom
Zoom Cloud Recording
Zoom Zoom Cloud Room Connector
Zoom Live Streaming
Zoom Meeting Telephony Services
Zoom Zoom Meetings
Zoom Zoom Chat
Zoom Zoom Phone
Zoom Zoom Video Webinars
Zoom Zoom Dashboard & Reporting
Zoom Download Center
Zoom Web Portal
Zoom REST API
DoIT myResearch Portal
Conflict of Interest (COI)
Grants
Agreements
IRB
Safety
IACUC
DoIT TeamDynamix IT Service Management Platform
We are currently investigating reports that TeamDynamix is unresponsive. We are contacting the vendor.
