Washington University - IT Status

Monitoring: WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

BJC is aware of the issue and working to resolve it.

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: Charter Spectrum has repaired the fiber cut and network connectivity has been restored

Identified: WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum has identified that the site was impacted by a fiber cut and has begun repairs.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum does not list this site as being under maintenance and has requested that we send someone on-site to check the status of power to their equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: Charter Spectrum has repaired the fiber cut and network connectivity has been restored

Investigating: WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Spectrum has identified that the site was impacted by a fiber cut and has begun repairs.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Charter Spectrum has emergency maintenance in progress for this site and is expecting service to be restored by approximately 7am. This site is listed as having approximately 130 users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: This incident has been resolved.

Identified: WashU IT Engineers have received confirmation from the Interfolio vendor that their service issues have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. The vendor has made some progress on resolving the service outage, and technical teams continue to work with them on fully restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. Currently the vendor is experiencing a service outage which is preventing users from uploading documents and potentially accessing other features.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have resolved the network connectivity issues affecting Northwest Tower. The issue is believed to be due to a software bug on a network switch. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. Technical teams are still troubleshooting the issue and will be opening a support case with the vendor for additional assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The issue has been partially diagnosed and resolved; however, some users may still be impacted. Troubleshooting continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The symptoms are wired internet connections intermittently disconnecting. The issue appears initially to be different from the issue reported earlier this morning and is being considered a new major incident at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have resolved the issue affecting network connectivity at Northwest Tower. The issue was traced to a missing configuration item from a scheduled change on 6/29. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with Northwest Medical Tower network connectivity. Users on multiple floors are reporting that wired internet is not functioning but that wireless may be working for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.