Washington University - IT Status

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have confirmed that Box Storage has restored services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with Box Storage. Box files cannot be downloaded from the Box web UI, and Box Drive is returning file permission errors. Technical teams have opened a support case with the vendor, and the vendor has updated their status page to indicate that they are working on fixing the issue. Please refer to the Box Storage status page for more information: https://status.box.com/

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have confirmed that Spectrum has restored internet services at Barnes West County. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT and BJC have opened a support case with Charter Spectrum regarding an internet service outage affecting Barnes West County. The vendor has partially connected replacement fiber and estimates service will be restored by 10pm CST.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC have opened a support case with Charter Spectrum regarding an internet service outage affecting Barnes West County. The vendor is in the process of running new cabling to restore service, although no ETR has been provided at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC have opened a support case with Charter Spectrum regarding an internet service outage affecting Barnes West County. The vendor has located the damaged equipment and is dispatching repair crews, although no ETR has been provided.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC have opened a support case with Charter Spectrum regarding an internet service outage affecting Barnes West County. The vendor is working to assess the root cause and begin repairs.

Internet access is unavailable for WashU offices in the following locations. Most devices should be connected to BJC wifi access points and therefore should not be affected, but technical teams will work to assist users with any equipment which is not currently connected to the wifi.

• Medical Office Building 1: 1040 N. Mason Road, Creve Coeur, MO 63141 • Medical Office Building 2: 10 Barnes West Drive, Creve Coeur, MO 63141 • Medical Office Building 3: 1020 N. Mason Road, Creve Coeur, MO 63141 • Medical Office Building 4: 1044 N. Mason Road, Creve Coeur, MO 63141

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: PaperCut quotas have been corrected.

If you continue to experience further issues, please contact us at 314-933-3333.

Investigating: WashU IT is aware of a PaperCut issue resulting in some individuals' print quotas being displayed inaccurately.

We are actively working to resolve this issue. Service restoration is expected before 6:00 PM.

Resolved: WashU IT Engineers have confirmed that Spectrum internet service has been restored to the Grant Medical Building. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT is investigating an issue with Internet services being unavailable at Grant Medical Building. Charter Spectrum has deployed technicians to repair damaged equipment and run replacement fiber into the building. Current repair estimate is 6:30pm CST.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT is investigating an issue with Internet services being unavailable at Grant Medical Building. Charter Spectrum has deployed technicians to repair damaged equipment, although no ETR has been provided.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with Internet services being unavailable at Grant Medical Building. The issue appears to be a vendor service issue, and technical teams have engaged Charter Spectrum to open a support ticket.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: DUO Support has restored service for the portion of their environment where WashU users are impacted. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: DUO Support is experiencing a service interruption impacting several applications. Per their most recent update, they are starting to see some parts of their service environment being restored, while others are still experiencing service interruption (including WashU). Please refer to the vendor's Statuspage for more information: https://status.duo.com/

Please call 314-933-3333 if you have any questions.

Investigating: DUO Support is experiencing a service interruption impacting several applications. The DUO Admin Panel may be unavailable, and users who have an exception to allow DUO authentication via SMS or Phone Call may be unable to receive their authentication request. Please refer to the vendor's Statuspage for more information: https://status.duo.com/

Please call 314-933-3333 if you have any questions.