Washington University - IT Status

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have resolved the issue affecting Software Center entries. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with Software Center is not displaying the correct software entries. The issue may be related to a recent scheduled change to modify a certificate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: BJC Technical teams received additional information from the Epic vendor. The issue appears to be related to a DNS misconfiguration during scheduled Epic data center traffic migration. Epic modified the DNS configuration and affected users are reporting that service is restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: BJC IT has started a P1 call due to reports that Epic is freezing or that users cannot log into Epic. A support case has been opened with the vendor and they are investigating the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: Zoom support has indicated that their services are restored. Users may need to flush their DNS cache; if you are still experiencing issues and need assistance with this step, please contact the WashU Service Desk at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT has received notification from Zoom that they are experiencing a service outage. Users may be unable to log in to the Zoom app or start or join Zoom meetings. The vendor is still working to restore service.

Please call 314-933-3333 if you have any questions.

Investigating: WashU IT has received notification from Zoom that they are experiencing a service outage. Users may be unable to log in to the Zoom app or start or join Zoom meetings. The vendor is working to restore service.

Please call 314-933-3333 if you have any questions.

Resolved: The Jamf vendor has restored service to some customers and is still working to fully restore service across all affected platforms. WashU IT Engineers have verified that our Jamf service is functioning normally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT has received notification from the Jamf vendor that they are experiencing a service outage affecting multiple customers. This impacts WashU Mac computer users and may result in them being unable to use the software self-service portal. The vendor has identified the root cause and is working to develop a fix. Please refer to the vendor's Status Page for more details: https://status.jamf.com/.

Please call 314-933-3333 if you have any questions.

Investigating: WashU IT has received notification from the Jamf vendor that they are experiencing a service outage affecting multiple customers. This impacts WashU Mac computer users and may result in them being unable to use the software self-service portal. Please refer to the vendor's Status Page for more details: https://status.jamf.com/.

Please call 314-933-3333 if you have any questions.