Washington University - IT status is Operational

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Reporting (Cognos, PowerBI, Tableau)
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BJC Network Connectivity
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BJC Phone System
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Monitoring - BJC P1 - BJC Central West End Campus WiFi
Started 28 May 2025 00:55:20 (4 days ago), still ongoing
Major Incident
Monitoring
BJC Network Connectivity

WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

BJC is aware of the issue and working to resolve it.

Service Degradation - High Severity: Avaya One X Agent
Started 8 Apr 2024 19:53:01 (1 year ago), still ongoing
Minor Incident
Investigating
BJC Phone System

WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Recently Resolved Incidents

Service Degradation: Tableau Flows
Started 28 May 2025 15:43:06 (4 days ago), resolved 28 May 2025 17:18:49 (4 days ago)
Major Incident
Resolved
Reporting (Cognos, PowerBI, Tableau)

Washington University IT has identified an issue with automated Tableau Flows not working. Dashboards and extracts are still working.

Teams are working directly with the vendor to resolve the issue.

Please call 314-933-3333 if you have any questions.

BJC P1 Service Outage: Intermittent Wi-Fi Connectivity on Academic Campus
Started 28 May 2025 00:56:05 (4 days ago), resolved 28 May 2025 02:32:51 (4 days ago)
Major Incident
Resolved
BJC Network Connectivity

BJC Technical teams are investigating issues with intermittent wi-fi connectivity on the academic campus. A P1 call is in progress. There have been no reports of impact to WashU devices, though WashU users using BJC devices may be affected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage
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    Washington University - IT Components

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    Washington University - IT Administrative & Enterprise Systems

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    Alumni and Development Information System (ADIS)
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    now
    Research Management System (RMS)
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    Student Information System (SIS)
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    Vended Applications
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    Reporting (Cognos, PowerBI, Tableau)
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    Thu 29
    Fri 30
    Sat 31
    now
    Service Degradation: Tableau Flows
    Started 28 May 2025 15:43:06 (4 days ago), resolved 28 May 2025 17:18:49 (4 days ago)
    Major Incident
    Resolved
    Reporting (Cognos, PowerBI, Tableau)

    Washington University IT has identified an issue with automated Tableau Flows not working. Dashboards and extracts are still working.

    Teams are working directly with the vendor to resolve the issue.

    Please call 314-933-3333 if you have any questions.

    Marketplace
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    Vended Applications
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    now
    Workday
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    SUBS Awards
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    Bear Bucks
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    Back-end Processing (AutoSys)
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    Confluence
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    Archibus
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    Mulesoft
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    Washington University - IT Clinical

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    EPIC
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    Vended Applications
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    now
    Clinical Websites
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    Credit Card Systems
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    S-Fax
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    Washington University - IT Communications & Collaboration

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    Email
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    Office 365
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    Microsoft Teams
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    Emma mass communication system
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    Zoom
    Sun 25
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    Box File Storage System
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    WUSTL Connect
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    Washington University - IT Computing and Printing

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    E-Fax
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    PaperCut Printing
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    WashU Cloud Storage
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    Azure Hosted Infrastructure
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    WashU IT Services / Cloud Computing
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    Desktop Computing
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    File Services
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    Washington University - IT IT Infrastructure Components

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    JAMF Apple Device Management System
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    Active Directory
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    Washington University - IT IT Management

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    Software Licensing
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    ServiceNow
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    Splunk
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    ConnectAdmin
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    Washington University - IT Network & Connectivity

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    Internet
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    Internet 2
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    Phone
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    VPN
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    WiFi
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    Washington University Research Network (WURN)
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    Vendor Services (Spectrum, AT&T, etc.)
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    Network Services
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    Washington University - IT Research

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    Research Compute
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    Storage
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    myIRB
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    now

    Washington University - IT Security

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    Identity Management System (IDM Wustl Key)
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    now
    Spam Filter
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    now
    Duo Two-Factor Authentication
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    Digital Guardian
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    CyberArk
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    Washington University - IT Teaching & Learning

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    Canvas
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    Learn@Work
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    Kaltura
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    Curriculum Management Applications
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    EMS (Event Management System)
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    Washington University - IT University Websites

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    WashU IT Hosted Websites
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    Externally Hosted Websites
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    Washington University - IT BJC Devices and Services

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    BJC Network Connectivity
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    Monitoring - BJC P1 - BJC Central West End Campus WiFi
    Started 28 May 2025 00:55:20 (4 days ago), still ongoing
    Major Incident
    Monitoring
    BJC Network Connectivity

    WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

    At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

    BJC is aware of the issue and working to resolve it.

    BJC P1 Service Outage: Intermittent Wi-Fi Connectivity on Academic Campus
    Started 28 May 2025 00:56:05 (4 days ago), resolved 28 May 2025 02:32:51 (4 days ago)
    Major Incident
    Resolved
    BJC Network Connectivity

    BJC Technical teams are investigating issues with intermittent wi-fi connectivity on the academic campus. A P1 call is in progress. There have been no reports of impact to WashU devices, though WashU users using BJC devices may be affected.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

    BJC Clinical Applications
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    now
    BJC Pharmacy Systems
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    BJC Phone System
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    now
    Service Degradation - High Severity: Avaya One X Agent
    Started 8 Apr 2024 19:53:01 (1 year ago), still ongoing
    Minor Incident
    Investigating
    BJC Phone System

    WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    BJC Handheld Supply Scanners (ATPAR)
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    now
    BJC Administrative Systems
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    now
    BJC Enterprise Client Virtualization (ECV)
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    now

    Washington University - IT Cloud Services

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    Google
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    Adobe Creative Cloud
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    Washington University - IT Engineering School

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    Washington University - IT Vendor Service

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    Washington University - IT Facilities

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