Washington University - IT Status

Resolved: Box Storage support has posted a notification on their status page that they had a brief service interruption, which has now been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating reports of service issues with Box Storage. Users are reporting slow performance or are otherwise unable to open some files or view previews. Box has not posted an initial acknowledgement of the issue, but online indicators show that other customers are also reporting difficulties. Technical teams are opening a support ticket with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers and Spectrum have resolved the Internet outage affecting the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO due to fiber damage. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Monitoring: Spectrum has announced that they have repaired the fiber serving the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO. Teams are continuing to monitor the service and await confirmation from users at the clinic that Internet connectivity via the wired network has resumed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Monitoring: WashU IT has implemented an alternative path to the Internet for the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO. All machines except one, which has been deemed non-critical, are now online via wi-fi hotspot. Spectrum has retracted its ETA for repairing the cut fiber. Teams are continuing to monitoring the service and Spectrum's updates. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: Users at the OT clinic at 1631 A. Roy Dr. in Washington, MO report that they are still unable to connect to the Internet due to the Spectrum outage and problems connecting via the wifi hotspots. WashU IT teams are working to resolve.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Monitoring: WashU IT has introduced a possible fix for the Internet outage at 1631 A. Roy Dr.. Wifi access points at the clinic were activated remotely. The clinic is opening at the time of this update and teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: Washington University IT has been notified by Charter of a cut Internet fiber serving the Occupational Therapy clinic at 1631 A. Roy Dr. in Washington, MO. WashU IT will dispatch technicians to provide alternate means of Internet access.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers and the vendor, KnowledgeLake, have resolved the issue in which KnowledgeLake users either could not log on or were presented with a blank screen. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Monitoring: KnowledgeLake has performed a system restore as a possible fix for the issue in which KnowledgeLake users either were unable to log on or were presented with a blank screen upon logging on. Initial reports are that this is resolving the issues. Teams are continuing to monitor the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: Washington University IT and KnowledgeLake have identified the issue either preventing KnowledgeLake users from logging on or being presented a blank screen upon successful login. KnowledgeLake has restored functionality to several individuals and is developing a plan to address the remainder of the population.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and the vendor, KnowledgeLake, continue to investigate the issue in which KnowledgeLake users either cannot log in or are presented with a blank screen upon successful login.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with KnowledgeLake in which users are unable to log in. WashU IT is working with the vendor to investigate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have resolved the issues affecting Saviynt. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with delayed processing in Saviynt which may be affecting the processing of account changes and updates. A configuration change was implemented on 3/9 to help fix the issue, but on 3/10 the change had to be reverted due to unanticipated impact to other services. Technical teams will continue to work with the vendor on a permanent fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with delayed processing in Saviynt which may be affecting the processing of account changes and updates. The vendor has been working with AWS to try and identify the root cause of the issue. In the meantime, technical teams will be testing some configuration changes for a potential workaround.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with delayed processing in Saviynt due which may be affecting the processing of account changes and updates. Technical teams continue to work with the vendor to troubleshoot the issue and identify the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with delayed processing in Saviynt due which may be delaying the processing of account changes and updates. Technical teams are working with the vendor to identify the source of the intermittent connectivity issues affecting Saviynt, and there is a call with the vendor scheduled for Friday afternoon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with delayed processing in Saviynt due to intermittent connectivity issues. While there is no direct user impact at this time, data for things like account changes (including self-service), new accounts and group membership may not be processed in the normal time frame.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: This incident has been resolved.

Investigating: BJC is investigating issues with ZScaler which is causing intermittent network connectivity for various applications and devices. WashU users will generally not be affected as our PC's and users route out through WashU's proxy systems.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: This incident has been resolved.

Monitoring: WashU IT has introduced a possible fix for the login issue.

Teams are monitoring the service.

Investigating: WashU IT is investigating an issue with affecting some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.