Washington University - IT Status

Resolved: The issue with data exports from SalesForce has been resolved.

If you continue to experience further issues, please contact us at 314-933-3333.

Investigating: WashU IT is investigating an issue with data exports from ARCH/SalesForce into Workday. Some journal entries may be a day behind until the issue is corrected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: Microsoft has resolved the issue with Outlook.

If you continue to experience further issues, please contact us at 314-933-3333.

Monitoring: Microsoft has introduced a possible fix for the issues. Teams are continuing to monitoring the service.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft believes that the fix they implemented has deployed to most customers and that service has been mostly restored. They continue to monitor their environment in case of additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has deployed an update to impacted users and is monitoring the environment to identify any additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: We are continuing to investigate this issue.

Investigating: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has acknowledged a service outage and is working to resolve the problem. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: Microsoft has resolved the issue with Outlook.

If you continue to experience further issues, please contact us at 314-933-3333.

Monitoring: Microsoft has introduced a possible fix for the issues. Teams are continuing to monitoring the service.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft believes that the fix they implemented has deployed to most customers and that service has been mostly restored. They continue to monitor their environment in case of additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has deployed an update to impacted users and is monitoring the environment to identify any additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: We are continuing to investigate this issue.

Investigating: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has acknowledged a service outage and is working to resolve the problem. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: Microsoft has resolved the issue with Outlook.

If you continue to experience further issues, please contact us at 314-933-3333.

Monitoring: Microsoft has introduced a possible fix for the issues. Teams are continuing to monitoring the service.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft believes that the fix they implemented has deployed to most customers and that service has been mostly restored. They continue to monitor their environment in case of additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has deployed an update to impacted users and is monitoring the environment to identify any additional issues. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: We are continuing to investigate this issue.

Investigating: WashU IT is investigating reported issues with Microsoft Outlook and Microsoft Teams. Microsoft has acknowledged a service outage and is working to resolve the problem. Please refer to their status page for additional details: https://portal.office.com/servicestatus/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers resolved the issue affecting RIS storage and restored service on 7/14 around 5:40pm. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Identified: WashU IT is investigating an issue with RIS Storage1 being inaccessible via SMB. The root cause is believed to be related to a known issue with a recent security update. Technical teams are working with the vendor to perform an upgrade in the test environment in order to verify that it fixes the issue. We do not have an ETR at this point but will provide an update on Tuesday morning 7/15.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with RIS Storage1 being inaccessible via SMB.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Monitoring: WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

BJC is aware of the issue and working to resolve it.

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have confirmed that Ameren has restored power to the Fenton Pediatrics site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT and Facilities teams have confirmed that Ameren is currently experiencing a power outage which affects Fenton Pediatrics. Users at this site are unable to access network and internet resources while power is unavailable. Ameren is working on restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.