Washington University - IT Status

Identified: WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has located an area of damage to their equipment and is working to dispatch repair technicians.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has confirmed that they are experiencing a service outage affecting multiple customers. Hot spots have been activated in the affected locations to temporarily restore service.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT is investigating an issue with internet and network connectivity at 5232 Oakland and 5200 Berthold Ave. Charter Spectrum has confirmed that they are experiencing a service outage affecting multiple customers.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with a Spectrum outage at 5232 Oakland and 5200 Berthold Ave.

Teams are working with the vendor to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: This issue is now resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with network services in multiple buildings.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.

Resolved: The vendo has resolved the issue.

Investigating: WashU IT is aware that Ping SoftPhone Communicator (used by a small number of Danforth users) is experiencing issues.

Teams are working with the vendor to resolve the issue.

Resolved: Box Storage has resolved the issues affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating a small number of user reports regarding Box Storage performance. Box Support has indicated that they are experiencing a service issue. Please refer to the Box Statuspage for further information: https://status.box.com/

Please call 314-933-3333 if you have any questions.