Washington University - IT status is Operational

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Vendor Services (Spectrum, AT&T, etc.)
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Network Services
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BJC Network Connectivity
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BJC Phone System
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Washington University - IT Vendor Service

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Monitoring - BJC P1 - BJC Central West End Campus WiFi
Started 28 May 2025 00:55:20 (1 month ago), still ongoing
Major Incident
Monitoring
BJC Network Connectivity

WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

BJC is aware of the issue and working to resolve it.

Service Degradation - High Severity: Avaya One X Agent
Started 8 Apr 2024 19:53:01 (1 year ago), still ongoing
Minor Incident
Investigating
BJC Phone System

WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Recently Resolved Incidents

Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1410 Tower Grove
Started 3 Jul 2025 11:25:09 (3 days ago), resolved 3 Jul 2025 19:36:57 (3 days ago)
Critical Incident
Resolved
Vendor Services (Spectrum, AT&T, etc.)

WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum does not list this site as being under maintenance and has requested that we send someone on-site to check the status of power to their equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1234 South Kingshighway
Started 3 Jul 2025 11:29:51 (3 days ago), resolved 3 Jul 2025 19:36:40 (3 days ago)
Critical Incident
Resolved
Vendor Services (Spectrum, AT&T, etc.)

WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Charter Spectrum has emergency maintenance in progress for this site and is expecting service to be restored by approximately 7am. This site is listed as having approximately 130 users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage - High Severity: Med School Review Site Interfolio
Started 1 Jul 2025 20:08:54 (5 days ago), resolved 3 Jul 2025 11:20:15 (3 days ago)
Critical Incident
Resolved
Vendor Service

WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. Currently the vendor is experiencing a service outage which is preventing users from uploading documents and potentially accessing other features.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage - High Severity: Northwest Tower Network Connectivity
Started 30 Jun 2025 15:29:49 (6 days ago), resolved 30 Jun 2025 18:18:33 (6 days ago)
Critical Incident
Resolved
Network Services

WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The symptoms are wired internet connections intermittently disconnecting. The issue appears initially to be different from the issue reported earlier this morning and is being considered a new major incident at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage - High Severity: Northwest Tower Network Connectivity
Started 30 Jun 2025 13:20:04 (6 days ago), resolved 30 Jun 2025 13:52:55 (6 days ago)
Critical Incident
Resolved
Network Services

WashU IT is investigating an issue with Northwest Medical Tower network connectivity. Users on multiple floors are reporting that wired internet is not functioning but that wireless may be working for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage
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    Washington University - IT Components

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    Washington University - IT Administrative & Enterprise Systems

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    Alumni and Development Information System (ADIS)
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    Research Management System (RMS)
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    Student Information System (SIS)
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    Vended Applications
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    Reporting (Cognos, PowerBI, Tableau)
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    Marketplace
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    Vended Applications
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    Workday
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    SUBS Awards
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    Bear Bucks
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    Back-end Processing (AutoSys)
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    Confluence
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    Archibus
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    Mulesoft
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    RMS
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    Washington University - IT Clinical

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    EPIC
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    Vended Applications
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    Clinical Websites
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    Credit Card Systems
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    S-Fax
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    Washington University - IT Communications & Collaboration

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    Email
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    Office 365
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    Microsoft Teams
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    Emma mass communication system
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    Zoom
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    Box File Storage System
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    WUSTL Connect
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    Washington University - IT Computing and Printing

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    E-Fax
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    PaperCut Printing
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    WashU Cloud Storage
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    Azure Hosted Infrastructure
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    WashU IT Services / Cloud Computing
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    Desktop Computing
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    File Services
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    Washington University - IT IT Infrastructure Components

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    JAMF Apple Device Management System
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    Active Directory
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    Washington University - IT IT Management

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    Software Licensing
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    ServiceNow
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    Splunk
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    ConnectAdmin
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    Washington University - IT Network & Connectivity

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    Internet
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    Internet 2
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    Phone
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    VPN
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    WiFi
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    Washington University Research Network (WURN)
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    Vendor Services (Spectrum, AT&T, etc.)
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    Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1234 South Kingshighway
    Started 3 Jul 2025 11:29:51 (3 days ago), resolved 3 Jul 2025 19:36:40 (3 days ago)
    Critical Incident
    Resolved
    Vendor Services (Spectrum, AT&T, etc.)

    WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Charter Spectrum has emergency maintenance in progress for this site and is expecting service to be restored by approximately 7am. This site is listed as having approximately 130 users.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1410 Tower Grove
    Started 3 Jul 2025 11:25:09 (3 days ago), resolved 3 Jul 2025 19:36:57 (3 days ago)
    Critical Incident
    Resolved
    Vendor Services (Spectrum, AT&T, etc.)

    WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum does not list this site as being under maintenance and has requested that we send someone on-site to check the status of power to their equipment.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Network Services
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    Service Outage - High Severity: Northwest Tower Network Connectivity
    Started 30 Jun 2025 13:20:04 (6 days ago), resolved 30 Jun 2025 13:52:55 (6 days ago)
    Critical Incident
    Resolved
    Network Services

    WashU IT is investigating an issue with Northwest Medical Tower network connectivity. Users on multiple floors are reporting that wired internet is not functioning but that wireless may be working for some users.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Service Outage - High Severity: Northwest Tower Network Connectivity
    Started 30 Jun 2025 15:29:49 (6 days ago), resolved 30 Jun 2025 18:18:33 (6 days ago)
    Critical Incident
    Resolved
    Network Services

    WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The symptoms are wired internet connections intermittently disconnecting. The issue appears initially to be different from the issue reported earlier this morning and is being considered a new major incident at this time.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Washington University - IT Research

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    Research Compute
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    Storage
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    myIRB
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    Washington University - IT Security

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    Identity Management System (IDM Wustl Key)
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    Spam Filter
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    Duo Two-Factor Authentication
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    Digital Guardian
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    CyberArk
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    Washington University - IT Teaching & Learning

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    Canvas
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    Learn@Work
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    Kaltura
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    Curriculum Management Applications
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    EMS (Event Management System)
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    Washington University - IT University Websites

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    WashU IT Hosted Websites
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    Externally Hosted Websites
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    Washington University - IT BJC Devices and Services

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    BJC Network Connectivity
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    Monitoring - BJC P1 - BJC Central West End Campus WiFi
    Started 28 May 2025 00:55:20 (1 month ago), still ongoing
    Major Incident
    Monitoring
    BJC Network Connectivity

    WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

    At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

    BJC is aware of the issue and working to resolve it.

    BJC Clinical Applications
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    BJC Pharmacy Systems
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    BJC Phone System
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    Service Degradation - High Severity: Avaya One X Agent
    Started 8 Apr 2024 19:53:01 (1 year ago), still ongoing
    Minor Incident
    Investigating
    BJC Phone System

    WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    BJC Handheld Supply Scanners (ATPAR)
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    BJC Administrative Systems
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    BJC Enterprise Client Virtualization (ECV)
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    Washington University - IT Cloud Services

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    Google
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    Adobe Creative Cloud
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    Washington University - IT Engineering School

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    Washington University - IT Vendor Service

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    Service Outage - High Severity: Med School Review Site Interfolio
    Started 1 Jul 2025 20:08:54 (5 days ago), resolved 3 Jul 2025 11:20:15 (3 days ago)
    Critical Incident
    Resolved
    Vendor Service

    WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. Currently the vendor is experiencing a service outage which is preventing users from uploading documents and potentially accessing other features.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Washington University - IT Facilities

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