Washington University - IT status is Operational

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Credit Card and Payment Processing
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Research Compute
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Research Storage
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Identity Management System (IDM Wustl Key)
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Washington University - IT Facilities

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Service Outage - High Severity: Research Data Center West Power Outage
Started 4 Dec 2025 17:30:11 (3 days ago), resolved 5 Dec 2025 03:50:01 (2 days ago)
Critical Incident
Resolved
Research Compute
Research Storage
Facilities

WashU IT is investigating an issue with Research Data Center West which houses RIS services. An issue with the air handler trigger a heat sensor and temporarily cut off power to the data center. RIS Storage and Compute are both unavailable while Facilities technicians work to restore service. We have confirmed that services aside from RIS should be impacted by this issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage: WashU Key
Started 2 Dec 2025 07:38:08 (5 days ago), resolved 2 Dec 2025 09:20:25 (5 days ago)
Critical Incident
Resolved
Identity Management System (IDM Wustl Key)

WashU IT is investigating an issue with WashU Key.

Teams are working to resolve the issue.

We appreciate your patience as we work to restore service.

Service Outage - High Severity: Credit Card Processing
Started 1 Dec 2025 14:17:45 (6 days ago), resolved 1 Dec 2025 15:11:54 (6 days ago)
Critical Incident
Resolved
Credit Card and Payment Processing

WashU IT is investigating an issue with credit card processing at multiple clinic locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage
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    Washington University - IT Components

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    Washington University - IT School IT

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    Arts & Sciences
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    Brown School of Social Work
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    Law
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    McKelvey School of Engineering
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    Vended Applications
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    Medical School
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    Olin Business School
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    Public Health
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    Washington University - IT Administrative & Enterprise Systems

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    ARCH - University Advancement SalesForce
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    Reporting (Cognos, PowerBI, Tableau)
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    Student Information System (SIS)
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    Marketplace
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    Vended Applications
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    Workday
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    SUBS Awards
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    RMS
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    Bear Bucks
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    now
    Autosys (Batch job processing)
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    Confluence
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    Archibus
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    Mulesoft
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    Washington University - IT BJC Devices and Services

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    BJC Network Connectivity
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    BJC Clinical Applications
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    BJC Pharmacy Systems
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    BJC Telephony and Fax
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    BJC Handheld Supply Scanners (ATPAR)
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    BJC Administrative Systems
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    Washington University - IT Clinical Applications

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    EPIC
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    Vended Applications
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    Clinical Websites
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    Credit Card and Payment Processing
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    Service Outage - High Severity: Credit Card Processing
    Started 1 Dec 2025 14:17:45 (6 days ago), resolved 1 Dec 2025 15:11:54 (6 days ago)
    Critical Incident
    Resolved
    Credit Card and Payment Processing

    WashU IT is investigating an issue with credit card processing at multiple clinic locations.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    S-Fax
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    ECV (Enterprise Client Virtualization)
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    Washington University - IT Public Cloud Platforms

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    GCP (Google Cloud Platform)
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    Adobe Creative Cloud
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    AWS (Amazon Web Services)
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    Microsoft Azure
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    Washington University - IT Communications & Collaboration

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    Email
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    Office 365
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    Microsoft Teams
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    Emma
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    Zoom
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    Box File Storage System
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    WUSTL Connect
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    Washington University - IT Computing and Printing

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    E-Fax
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    PaperCut Printing
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    WashU IT Cloud Storage
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    Azure Hosted Infrastructure
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    WashU IT Cloud Computing
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    Desktop Computing
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    File Services
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    Washington University - IT IT Management

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    Washington University - IT IT Infrastructure Components

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    Software Licensing
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    ServiceNow
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    Splunk
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    ConnectAdmin
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    JAMF Apple Device Management System
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    Active Directory
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    Washington University - IT Network & Connectivity

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    Internet
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    Internet 2
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    Phone
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    VPN
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    Wireless Network Services
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    Washington University Research Network (WURN)
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    Vendor Services (Spectrum, AT&T, etc.)
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    Wired Network Services
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    Washington University - IT Research

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    Research Compute
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    Service Outage - High Severity: Research Data Center West Power Outage
    Started 4 Dec 2025 17:30:11 (3 days ago), resolved 5 Dec 2025 03:50:01 (2 days ago)
    Critical Incident
    Resolved
    Research Compute
    Research Storage
    Facilities

    WashU IT is investigating an issue with Research Data Center West which houses RIS services. An issue with the air handler trigger a heat sensor and temporarily cut off power to the data center. RIS Storage and Compute are both unavailable while Facilities technicians work to restore service. We have confirmed that services aside from RIS should be impacted by this issue.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Research Storage
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    Service Outage - High Severity: Research Data Center West Power Outage
    Started 4 Dec 2025 17:30:11 (3 days ago), resolved 5 Dec 2025 03:50:01 (2 days ago)
    Critical Incident
    Resolved
    Research Compute
    Research Storage
    Facilities

    WashU IT is investigating an issue with Research Data Center West which houses RIS services. An issue with the air handler trigger a heat sensor and temporarily cut off power to the data center. RIS Storage and Compute are both unavailable while Facilities technicians work to restore service. We have confirmed that services aside from RIS should be impacted by this issue.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    myIRB
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    RMS (Research Management System)
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    Washington University - IT Security

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    Identity Management System (IDM Wustl Key)
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    Service Outage: WashU Key
    Started 2 Dec 2025 07:38:08 (5 days ago), resolved 2 Dec 2025 09:20:25 (5 days ago)
    Critical Incident
    Resolved
    Identity Management System (IDM Wustl Key)

    WashU IT is investigating an issue with WashU Key.

    Teams are working to resolve the issue.

    We appreciate your patience as we work to restore service.

    Spam Filter
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    Duo Two-Factor Authentication
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    Digital Guardian
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    CyberArk
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    Washington University - IT Teaching & Learning

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    Canvas
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    Learn@Work
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    Kaltura
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    Curriculum Management Applications
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    EMS (Event Management System)
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    Washington University - IT University Websites

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    WashU IT Hosted Websites
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    Externally Hosted Websites
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    Washington University - IT Vendor Service

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    Washington University - IT Facilities

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    Service Outage - High Severity: Research Data Center West Power Outage
    Started 4 Dec 2025 17:30:11 (3 days ago), resolved 5 Dec 2025 03:50:01 (2 days ago)
    Critical Incident
    Resolved
    Research Compute
    Research Storage
    Facilities

    WashU IT is investigating an issue with Research Data Center West which houses RIS services. An issue with the air handler trigger a heat sensor and temporarily cut off power to the data center. RIS Storage and Compute are both unavailable while Facilities technicians work to restore service. We have confirmed that services aside from RIS should be impacted by this issue.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.