Washington University - IT status is Minor Service Outage

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Washington University - IT Administrative & Enterprise Systems

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Reporting (Cognos, PowerBI, Tableau)
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Back-end Processing (AutoSys)
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Externally Hosted Websites
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BJC Clinical Applications
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Service Outage - High Severity: Tableau Intermittent Issues
Started 25 Aug 2025 16:55:08 (6 hours ago), still ongoing
Major Incident
Identified
Reporting (Cognos, PowerBI, Tableau)

WashU IT is investigating an issue with Tableau. Users are reporting intermittent issues with accessing projects and running flows. A support case is being opened with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Recently Resolved Incidents

Service Outage - Stale Data From Overnight Batch Jobs
Started 19 Aug 2025 07:13:21 (7 days ago), resolved 19 Aug 2025 18:49:34 (6 days ago)
Major Incident
Resolved
Back-end Processing (AutoSys)

WashU IT is investigating an issue with an AutoSys job failing due to Mulesoft timeouts. This job has downstream dependencies for jobs which run later in the morning, which could impact building access or Bear Bucks accounts for some students.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Vendor Service Degradation: Search on Externally Hosted Websites
Started 18 Aug 2025 15:45:15 (7 days ago), resolved 19 Aug 2025 15:47:37 (6 days ago)
Minor Incident
Resolved
Externally Hosted Websites

WashU IT is aware of a vendor issue affecting the search capability on the sites below:

Washu.edu Source.washu.edu Admissions.washu.edu Financialaid.washu.edu Advancement.washu.edu Alumni.washu.edu Giving.washu.edu Olin.washu.edu Students.washu.edu Equity.washu.edu Global.washu.edu

The vendor (Cludo) is working to resolve the issue.

Start of BJC P1 - New Medication Orders Not Available in Pyxis
Started 18 Aug 2025 21:47:40 (7 days ago), resolved 18 Aug 2025 23:04:03 (7 days ago)
Critical Incident
Resolved
BJC Clinical Applications

BJC IT is aware that Pyxis med stations across the East region are functioning in “Critical Override” mode. New medication orders are not available in Pyxis. Any patient movement (ADT) that occurs after the beginning of the outage will not be in Pyxis (new admissions, transfers, discharges).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage
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    Washington University - IT Components

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    Washington University - IT Administrative & Enterprise Systems

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    ARCH - University Advancement SalesForce
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    Research Management System (RMS)
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    Student Information System (SIS)
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    Reporting (Cognos, PowerBI, Tableau)
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    Service Outage - High Severity: Tableau Intermittent Issues
    Started 25 Aug 2025 16:55:08 (6 hours ago), still ongoing
    Major Incident
    Identified
    Reporting (Cognos, PowerBI, Tableau)

    WashU IT is investigating an issue with Tableau. Users are reporting intermittent issues with accessing projects and running flows. A support case is being opened with the vendor.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Vended Applications
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    Marketplace
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    Vended Applications
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    Workday
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    SUBS Awards
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    Bear Bucks
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    Back-end Processing (AutoSys)
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    Service Outage - Stale Data From Overnight Batch Jobs
    Started 19 Aug 2025 07:13:21 (7 days ago), resolved 19 Aug 2025 18:49:34 (6 days ago)
    Major Incident
    Resolved
    Back-end Processing (AutoSys)

    WashU IT is investigating an issue with an AutoSys job failing due to Mulesoft timeouts. This job has downstream dependencies for jobs which run later in the morning, which could impact building access or Bear Bucks accounts for some students.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Confluence
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    Archibus
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    Mulesoft
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    Washington University - IT Clinical

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    EPIC
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    RMS
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    Vended Applications
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    Clinical Websites
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    Credit Card Systems
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    S-Fax
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    Washington University - IT Communications & Collaboration

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    Email
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    Office 365
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    Microsoft Teams
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    Emma mass communication system
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    Zoom
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    Box File Storage System
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    WUSTL Connect
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    Washington University - IT Computing and Printing

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    E-Fax
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    PaperCut Printing
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    WashU Cloud Storage
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    Azure Hosted Infrastructure
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    WashU IT Services / Cloud Computing
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    Desktop Computing
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    File Services
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    Washington University - IT IT Infrastructure Components

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    JAMF Apple Device Management System
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    Active Directory
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    Washington University - IT IT Management

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    Software Licensing
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    ServiceNow
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    Splunk
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    ConnectAdmin
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    Washington University - IT Network & Connectivity

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    Internet
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    Internet 2
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    Phone
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    VPN
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    WiFi
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    Washington University Research Network (WURN)
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    Vendor Services (Spectrum, AT&T, etc.)
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    Network Services
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    Washington University - IT Research

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    Research Compute
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    Storage
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    myIRB
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    Washington University - IT Security

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    Identity Management System (IDM Wustl Key)
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    Spam Filter
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    Duo Two-Factor Authentication
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    Digital Guardian
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    CyberArk
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    Washington University - IT Teaching & Learning

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    Canvas
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    Learn@Work
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    Kaltura
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    Curriculum Management Applications
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    EMS (Event Management System)
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    Washington University - IT University Websites

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    WashU IT Hosted Websites
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    Externally Hosted Websites
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    Vendor Service Degradation: Search on Externally Hosted Websites
    Started 18 Aug 2025 15:45:15 (7 days ago), resolved 19 Aug 2025 15:47:37 (6 days ago)
    Minor Incident
    Resolved
    Externally Hosted Websites

    WashU IT is aware of a vendor issue affecting the search capability on the sites below:

    Washu.edu Source.washu.edu Admissions.washu.edu Financialaid.washu.edu Advancement.washu.edu Alumni.washu.edu Giving.washu.edu Olin.washu.edu Students.washu.edu Equity.washu.edu Global.washu.edu

    The vendor (Cludo) is working to resolve the issue.

    Washington University - IT BJC Devices and Services

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    BJC Network Connectivity
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    BJC Clinical Applications
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    Start of BJC P1 - New Medication Orders Not Available in Pyxis
    Started 18 Aug 2025 21:47:40 (7 days ago), resolved 18 Aug 2025 23:04:03 (7 days ago)
    Critical Incident
    Resolved
    BJC Clinical Applications

    BJC IT is aware that Pyxis med stations across the East region are functioning in “Critical Override” mode. New medication orders are not available in Pyxis. Any patient movement (ADT) that occurs after the beginning of the outage will not be in Pyxis (new admissions, transfers, discharges).

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    BJC Pharmacy Systems
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    BJC Phone System
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    BJC Handheld Supply Scanners (ATPAR)
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    BJC Administrative Systems
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    BJC Enterprise Client Virtualization (ECV)
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    Washington University - IT Cloud Services

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    Google
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    Adobe Creative Cloud
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    Washington University - IT Engineering School

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    Washington University - IT Vendor Service

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    Washington University - IT Facilities

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