Washington University - IT Status

Identified: WashU IT is aware of an issue impacting users of Sectra.

Some users are unable to access Sectra following a recent upgrade to the platform.

WashU IT will be sending out an update to known users of Sectra and providing instructions for self-service.

Monitoring: WashU IT is aware of an issue affecting BJC wireless authentication on the Central West End campus.

At this time there is no known impact to WashU devices, though WashU users using BJC devices may be affected.

BJC is aware of the issue and working to resolve it.

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have resolved the issue.

We appreciate your patience during this incident.

Investigating: WashU IT is aware an issue with Learn At Work.

The vendor is working to resolve the issue.

Resolved: WashU IT Engineers have resolved the issue affecting Brauer Hall. Service has been restored and the exhaust fans are running. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating reports that Brauer Hall has lost connectivity to Johnson controls and that their exhaust fans are offline.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: A workaround has been provided to users, this Major Incident has concluded.

BJC is continuing to review root cause with the vendor.

If you continue to experience further issues, please contact us at 314-933-3333.

Investigating: WashU IT is aware of an issue affecting MidMark access from within Epic.

MidMark is available to use directly from outside of Epic to access old reads.

BJC is working with the vendor to resolve the issue.

Resolved: WashU IT is canceling the major incident for this location. Services are currently online and functional, and the network team will investigate what caused the initial disruption. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating reports of network connectivity issues at North Building, Basement Room 3. Users are reporting issues with wired and wireless network connections, automated controls, and Metasys login is failing.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.