Washington University - IT status is Operational

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BJC Clinical Applications
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ECV (Enterprise Client Virtualization)
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Email
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Office 365
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Wireless Network Services
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RMS (Research Management System)
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Washington University - IT Facilities

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Active Incidents

Service Degradation: Delayed Email Notification in RMS
Started 8 Apr 2026 21:32:23 (1 hour ago), still ongoing
Minor Incident
Monitoring
RMS (Research Management System)

WashU IT is investigating an issue in which notification emails in RMS are delayed. The application is hosted with a third-party vendor and WashU IT is working with them.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Recently Resolved Incidents

Service Outage: Emails to [email protected] blocked
Started 8 Apr 2026 20:46:59 (2 hours ago), resolved 8 Apr 2026 20:48:20 (2 hours ago)
Major Incident
Resolved
Email

WashU IT is investigating an issue in which emails to [email protected] were being blocked.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage: Lab Equipment Automation Offline at BIH Building
Started 8 Apr 2026 11:30:00 (11 hours ago), resolved 8 Apr 2026 11:40:38 (11 hours ago)
Minor Incident
Resolved
Facilities

WashU IT is investigating an issue with lab equipment automation in the basement of the BIH building, required for proper monitoring of lab safety equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage - High Severity: Southwest Pediatrics Wifi Unavailable
Started 7 Apr 2026 15:19:59 (1 day ago), resolved 7 Apr 2026 16:32:41 (1 day ago)
Critical Incident
Resolved
Wireless Network Services

WashU IT is investigating reports that wifi connectivity is unavailable across the entire first floor where their exam rooms are located, impacting patient care.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage - High Severity: Imprivata Login Issues
Started 3 Apr 2026 14:12:04 (5 days ago), resolved 3 Apr 2026 15:40:56 (5 days ago)
Critical Incident
Resolved
ECV (Enterprise Client Virtualization)

WashU IT is investigating an issue with Imprivata badge logins issues at multiple clinic locations. When someone logs out, the screen to log back in is very slow to appear, and logging in also takes a long time to process.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Service Outage: Aria
Started 3 Apr 2026 13:42:49 (5 days ago), resolved 3 Apr 2026 14:05:50 (5 days ago)
Major Incident
Resolved
BJC Clinical Applications

Washington University IT has identified an issue with the Varian Aria application and Eclipse workflows.

A workaround is available through the FMD platform.

Radiation Oncology is working with the vendor , WashU IT, and BJC IT to resolve the issue. We appreciate your patience as we work to restore service.

Service Advisory: Microsoft 365 Admin Console
Started 2 Apr 2026 22:04:07 (6 days ago), resolved 2 Apr 2026 22:04:07 (6 days ago)
Incident without Impact
Resolved
Office 365

Microsoft published an advisory regarding reports that some users were intermittently unable to access the Microsoft 365 admin portal, and that they have already identified and resolved the root cause. User facing 365 applications were unaffected, and individual admin sites for each service remained accessible during this time. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage
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    Washington University - IT Components

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    Washington University - IT School IT

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    Arts & Sciences
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    Brown School of Social Work
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    Law
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    Vended Applications
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    McKelvey School of Engineering
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    Medical School
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    Olin Business School
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    Public Health
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    Washington University - IT Administrative & Enterprise Systems

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    ARCH - University Advancement SalesForce
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    Reporting (Cognos, PowerBI, Tableau)
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    Marketplace
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    Student Information System (SIS)
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    Vended Applications
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    Workday
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    SUBS Awards
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    Bear Bucks
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    RMS
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    Autosys (Batch job processing)
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    Confluence
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    Archibus
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    Mulesoft
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    Washington University - IT BJC Devices and Services

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    BJC Network Connectivity
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    BJC Clinical Applications
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    Service Outage: Aria
    Started 3 Apr 2026 13:42:49 (5 days ago), resolved 3 Apr 2026 14:05:50 (5 days ago)
    Major Incident
    Resolved
    BJC Clinical Applications

    Washington University IT has identified an issue with the Varian Aria application and Eclipse workflows.

    A workaround is available through the FMD platform.

    Radiation Oncology is working with the vendor , WashU IT, and BJC IT to resolve the issue. We appreciate your patience as we work to restore service.

    BJC Pharmacy Systems
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    BJC Telephony and Fax
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    BJC Handheld Supply Scanners (ATPAR)
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    BJC Administrative Systems
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    Washington University - IT Clinical Applications

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    EPIC
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    Vended Applications
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    Clinical Websites
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    Credit Card and Payment Processing
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    S-Fax
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    ECV (Enterprise Client Virtualization)
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    Service Outage - High Severity: Imprivata Login Issues
    Started 3 Apr 2026 14:12:04 (5 days ago), resolved 3 Apr 2026 15:40:56 (5 days ago)
    Critical Incident
    Resolved
    ECV (Enterprise Client Virtualization)

    WashU IT is investigating an issue with Imprivata badge logins issues at multiple clinic locations. When someone logs out, the screen to log back in is very slow to appear, and logging in also takes a long time to process.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Washington University - IT Public Cloud Platforms

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    GCP (Google Cloud Platform)
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    Adobe Creative Cloud
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    AWS (Amazon Web Services)
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    Microsoft Azure
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    Washington University - IT Communications & Collaboration

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    Email
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    Service Outage: Emails to [email protected] blocked
    Started 8 Apr 2026 20:46:59 (2 hours ago), resolved 8 Apr 2026 20:48:20 (2 hours ago)
    Major Incident
    Resolved
    Email

    WashU IT is investigating an issue in which emails to [email protected] were being blocked.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Office 365
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    Service Advisory: Microsoft 365 Admin Console
    Started 2 Apr 2026 22:04:07 (6 days ago), resolved 2 Apr 2026 22:04:07 (6 days ago)
    Incident without Impact
    Resolved
    Office 365

    Microsoft published an advisory regarding reports that some users were intermittently unable to access the Microsoft 365 admin portal, and that they have already identified and resolved the root cause. User facing 365 applications were unaffected, and individual admin sites for each service remained accessible during this time. If you continue to experience further issues, please contact us at 314-933-3333.

    We appreciate your patience during this incident.

    Microsoft Teams
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    Emma
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    Zoom
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    Box File Storage System
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    WUSTL Connect
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    Washington University - IT Computing and Printing

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    E-Fax
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    PaperCut Printing
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    WashU IT Cloud Storage
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    Azure Hosted Infrastructure
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    WashU IT Cloud Computing
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    Desktop Computing
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    File Services
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    Washington University - IT IT Management

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    Software Licensing
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    Washington University - IT IT Infrastructure Components

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    ServiceNow
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    Splunk
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    ConnectAdmin
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    JAMF Apple Device Management System
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    Active Directory
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    Washington University - IT Network & Connectivity

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    Internet
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    Internet 2
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    Phone
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    VPN
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    Wireless Network Services
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    Service Outage - High Severity: Southwest Pediatrics Wifi Unavailable
    Started 7 Apr 2026 15:19:59 (1 day ago), resolved 7 Apr 2026 16:32:41 (1 day ago)
    Critical Incident
    Resolved
    Wireless Network Services

    WashU IT is investigating reports that wifi connectivity is unavailable across the entire first floor where their exam rooms are located, impacting patient care.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Washington University Research Network (WURN)
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    Vendor Services (Spectrum, AT&T, etc.)
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    Wired Network Services
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    Washington University - IT Research

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    Research Compute
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    Research Storage
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    myIRB
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    RMS (Research Management System)
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    Service Degradation: Delayed Email Notification in RMS
    Started 8 Apr 2026 21:32:23 (1 hour ago), still ongoing
    Minor Incident
    Monitoring
    RMS (Research Management System)

    WashU IT is investigating an issue in which notification emails in RMS are delayed. The application is hosted with a third-party vendor and WashU IT is working with them.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    Washington University - IT Security

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    Identity Management System (IDM Wustl Key)
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    Spam Filter
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    Duo Two-Factor Authentication
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    Digital Guardian
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    CyberArk
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    Washington University - IT Teaching & Learning

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    Canvas
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    Learn@Work
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    Kaltura
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    Curriculum Management Applications
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    EMS (Event Management System)
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    Washington University - IT University Websites

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    WashU IT Hosted Websites
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    Externally Hosted Websites
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    Washington University - IT Vendor Service

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    Washington University - IT Facilities

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    Service Outage: Lab Equipment Automation Offline at BIH Building
    Started 8 Apr 2026 11:30:00 (11 hours ago), resolved 8 Apr 2026 11:40:38 (11 hours ago)
    Minor Incident
    Resolved
    Facilities

    WashU IT is investigating an issue with lab equipment automation in the basement of the BIH building, required for proper monitoring of lab safety equipment.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

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