Washington University - IT Status

Resolved: WashU IT Engineers have resolved the performance issue that the Data Warehouse was seeing while loading RMS data. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. The nightly data transfer is now populating the Data Warehouse with current data but not until well after the beginning of business. The nightly stream will be shortened so that the RMS data transfer can begin two hours earlier. The vendor is being engaged further with additional information and requests.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. Engineers have met with vendors and the troubleshooting is on-going. Manual execution of the data transfer outside of the normal schedule is underway to get more current data into the Data Warehouse.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. Engineers have met with vendors and the troubleshooting is on-going.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT is investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: WashU IT Engineers have resolved the issue.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: WashU IT is investigating an issue with Syngo studies being slow to upload.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to improve service.

Resolved: BJC IT Engineers have worked with Cisco and have resolved the issue affecting wifi. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Investigating: BJC has started a P1 call for wireless device connectivity issues at multiple locations. Root cause has been identified and many of the impacted locations are back online. Troubleshooting continues on the remaining ~4 sites which are still experiencing issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: BJC has started a P1 call for wireless device connectivity issues at multiple locations, including:

PHCPT Sullivan Hospital CAM south county Siteman south county, Ladue for Behavioral Health AMH CSCC - South County Christian IV pumps Barnes Jewish Orthopedic center building behavioral health kingshighway building Medical Group Ladue Rd-Bldg1

Wired devices do not appear to be impacted. WashU SSID's do not appear to be affected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.