Washington University - IT Status
Real-time updates of Washington University - IT issues and outages
Washington University - IT status is Partially Degraded Service
Washington University - IT Clinical
S-Fax
Internet
WiFi
BJC Phone System
Adobe Creative Cloud
Active Incidents
SFax is currently experiencing a degradation of service resulting in delayed delivery of faxes to/from SFax.
No ETA has been provided by the vendor.
WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Recently Resolved Incidents
WashU IT is investigating an issue with Zoom and Web Browsing. Users are reporting error messages about certificates. Impact is believed to be limited to on-site med school users and potentially some VPN users. Technical teams are investigating the issue.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
WashU IT is investigating an issue with Wusm secure wifi not working at Barnes Learning Inst BLI / 4 40 and Hanely 3800 Eager Rd.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Washington University IT has received reports that some users are unable to sign into Adobe software, or Adobe Creative Cloud, or that they can't save PDF or other Adobe files. Per Adobe's System Status page, they are currently experiencing a service outage. Please refer to this link for additional details: https://status.adobe.com/products/503494/202411130035
Please call 314-933-3333 if you have any questions.
Washington University - IT Outage Survival Guide
Washington University - IT Components
Washington University - IT Administrative & Enterprise Systems
Alumni and Development Information System (ADIS)
Research Management System (RMS)
Student Information System (SIS)
Vended Applications
Cognos Reporting
Marketplace
Vended Applications
Workday
SUBS Awards
Bear Bucks
Back-end Processing (AutoSys)
Confluence
Archibus
Mulesoft
Washington University - IT Clinical
EPIC
Vended Applications
Clinical Websites
Credit Card Systems
S-Fax
SFax is currently experiencing a degradation of service resulting in delayed delivery of faxes to/from SFax.
No ETA has been provided by the vendor.
Washington University - IT Communications & Collaboration
Office 365
Microsoft Teams
Emma mass communication system
Zoom
Box File Storage System
WUSTL Connect
Washington University - IT Computing and Printing
E-Fax
PaperCut Printing
WashU Cloud Storage
Azure Hosted Infrastructure
WashU IT Services / Cloud Computing
Desktop Computing
File Services
Washington University - IT IT Infrastructure Components
JAMF Apple Device Management System
Active Directory
Washington University - IT IT Management
Software Licensing
ServiceNow
Splunk
ConnectAdmin
Washington University - IT Network & Connectivity
Internet
WashU IT is investigating an issue with Zoom and Web Browsing. Users are reporting error messages about certificates. Impact is believed to be limited to on-site med school users and potentially some VPN users. Technical teams are investigating the issue.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Internet 2
Phone
VPN
WiFi
WashU IT is investigating an issue with Wusm secure wifi not working at Barnes Learning Inst BLI / 4 40 and Hanely 3800 Eager Rd.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Washington University Research Network (WURN)
Vendor Services (Spectrum, AT&T, etc.)
Network Services
Washington University - IT Research
Research Compute
Storage
Washington University - IT Security
Identity Management System (IDM Wustl Key)
Spam Filter
Duo Two-Factor Authentication
Digital Guardian
CyberArk
Washington University - IT Teaching & Learning
Canvas
Learn@Work
Kaltura
Curriculum Management Applications
EMS (Event Management System)
Washington University - IT University Websites
WashU IT Hosted Websites
Externally Hosted Websites
Washington University - IT BJC Devices and Services
BJC Network Connectivity
BJC Clinical Applications
BJC Pharmacy POS Machines
BJC Phone System
WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
BJC Handheld Supply Scanners (ATPAR)
BJC Administrative Systems
BJC Enterprise Client Virtualization (ECV)
Washington University - IT Cloud Services
Adobe Creative Cloud
Washington University IT has received reports that some users are unable to sign into Adobe software, or Adobe Creative Cloud, or that they can't save PDF or other Adobe files. Per Adobe's System Status page, they are currently experiencing a service outage. Please refer to this link for additional details: https://status.adobe.com/products/503494/202411130035
Please call 314-933-3333 if you have any questions.
Washington University - IT Engineering School
Washington University - IT Vendor Service
Washington University - IT Alternatives
USG Services Data Warehouse and Business Intelligence
Information Technology Services (ITS) is experiencing an outage affecting access to some services including Data Warehouse and Business Intelligence. Affected users may be experiencing problems with access to these services. Updates will be posted here as they become available.
The following applications will not be available:
- Cognos Business Intelligence & Reporting Application
- APEX Data Collection Application
- Degrees & Majors Authorized
- HS/FICE Translation
- External Site Codes
- Oracle Database
USG Services GA DOE K-12 Network
Network Support Services (NSS) is reporting a multi-site DOE outage. Several sites are experiencing network flapping at this time. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible.
Sites Affected:
DOE K-12
DoIT Network, Phones and TV
Wired
We are currently investigating this issue.
