Washington University - IT Status

Washington University - IT Status

Real-time updates of Washington University - IT issues and outages

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Washington University - IT status is Operational

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BJC Phone System
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Service Degradation - High Severity: Avaya One X Agent
Started 8 Apr 2024 19:53:01 (1 year ago), still ongoing
Minor Incident
Investigating
BJC Phone System

WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

See all updates

Recently Resolved Incidents

Service Outage - Low Severity: Printers Dropping Network Connection @ OTM
Started 1 Apr 2025 20:32:02 (11 hours ago), resolved 1 Apr 2025 21:57:17 (10 hours ago)
Major Incident
Resolved
Network Services

WashU IT is investigating an issue with printers intermittently dropping their network connections at the OTM (Office of Technology Management) at 4240 Duncan. The issue is believed to be related to recent network changes on or around 3/27/25.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

See all updates

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage
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    Washington University - IT Components

    Washington University - IT Status

    Washington University - IT

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    Washington University - IT Administrative & Enterprise Systems

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    Alumni and Development Information System (ADIS)
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    Research Management System (RMS)
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    Student Information System (SIS)
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    Vended Applications
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    Cognos Reporting
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    Marketplace
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    Vended Applications
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    Workday
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    SUBS Awards
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    Bear Bucks
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    Back-end Processing (AutoSys)
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    Confluence
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    Archibus
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    Mulesoft
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    Washington University - IT Clinical

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    EPIC
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    Vended Applications
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    Clinical Websites
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    Credit Card Systems
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    S-Fax
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    Washington University - IT Communications & Collaboration

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    Email
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    Office 365
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    Microsoft Teams
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    Emma mass communication system
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    Zoom
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    Box File Storage System
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    WUSTL Connect
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    Washington University - IT Computing and Printing

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    E-Fax
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    PaperCut Printing
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    WashU Cloud Storage
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    Azure Hosted Infrastructure
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    WashU IT Services / Cloud Computing
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    Desktop Computing
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    File Services
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    Washington University - IT IT Infrastructure Components

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    JAMF Apple Device Management System
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    Active Directory
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    Washington University - IT IT Management

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    Software Licensing
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    ServiceNow
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    Splunk
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    ConnectAdmin
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    Washington University - IT Network & Connectivity

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    Internet
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    Internet 2
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    Phone
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    VPN
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    WiFi
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    Washington University Research Network (WURN)
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    Vendor Services (Spectrum, AT&T, etc.)
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    Network Services
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    Service Outage - Low Severity: Printers Dropping Network Connection @ OTM
    Started 1 Apr 2025 20:32:02 (11 hours ago), resolved 1 Apr 2025 21:57:17 (10 hours ago)
    Major Incident
    Resolved
    Network Services

    WashU IT is investigating an issue with printers intermittently dropping their network connections at the OTM (Office of Technology Management) at 4240 Duncan. The issue is believed to be related to recent network changes on or around 3/27/25.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    See all updates

    Washington University - IT Research

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    Research Compute
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    Storage
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    myIRB
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    Washington University - IT Security

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    Identity Management System (IDM Wustl Key)
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    Spam Filter
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    Duo Two-Factor Authentication
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    Digital Guardian
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    CyberArk
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    Washington University - IT Teaching & Learning

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    Canvas
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    Learn@Work
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    Kaltura
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    Curriculum Management Applications
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    EMS (Event Management System)
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    Washington University - IT University Websites

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    WashU IT Hosted Websites
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    Externally Hosted Websites
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    Washington University - IT BJC Devices and Services

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    BJC Network Connectivity
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    BJC Clinical Applications
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    BJC Pharmacy Systems
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    BJC Phone System
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    Service Degradation - High Severity: Avaya One X Agent
    Started 8 Apr 2024 19:53:01 (1 year ago), still ongoing
    Minor Incident
    Investigating
    BJC Phone System

    WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    See all updates
    BJC Handheld Supply Scanners (ATPAR)
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    BJC Administrative Systems
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    BJC Enterprise Client Virtualization (ECV)
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    Washington University - IT Cloud Services

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    Google
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    Adobe Creative Cloud
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    Washington University - IT Engineering School

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    Washington University - IT Vendor Service

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    Washington University - IT Facilities

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    Washington University - IT Alternatives

    USG Services Status

    USG Services

    Campus Technology Services Status

    Campus Technology Services

    SeattleU IT Services Status

    SeattleU IT Services

    EMPIST Status

    EMPIST

    DoIT Status

    DoIT

    OIT Services Status

    OIT Services

    Deft Status

    Deft

    MSU Denver ITS Status

    MSU Denver ITS

    Commonly Used Together

    Lightspeed Systems Status

    Lightspeed Systems

    SchoolMessenger Status

    SchoolMessenger

    Kajeet Status

    Kajeet

    Digistorm Status

    Digistorm

    Airtame Status

    Airtame

    Finalsite Status

    Finalsite

    National Student Clearinghouse Status

    National Student Clearinghouse

    CCA Status

    CCA

    University of South Australia Status

    University of South Australia

    Brown University Status

    Brown University

    True IP Solutions Status

    True IP Solutions

    Illustrative Mathematics Status

    Illustrative Mathematics