Washington University - IT Status
Real-time updates of Washington University - IT issues and outages
Washington University - IT status is Partially Degraded Service
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Bear Bucks
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Emma
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Washington University - IT Security
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Identity Management System (IDM Wustl Key)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Service Outage - Low Severity: IDM Provisioning Delays
Started 6 Oct 2025 16:59:44 (3 minutes ago), still ongoing
Minor Incident
Investigating
Identity Management System (IDM Wustl Key)
WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Recently Resolved Incidents
Service Outage: Student BearBucks Accounts Unavailable (Atrium)
Started 1 Oct 2025 20:55:36 (5 days ago), resolved 2 Oct 2025 00:25:17 (5 days ago)
Critical Incident
Resolved
Bear Bucks
Washington University IT has identified an issue affecting Atrium (BearBucks). Some students, faculty, and staff are unable to use BearBucks.
A fix has been implemented, resolution is estimated at 1 hour (5:00 PM). Teams are monitoring restoration.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Vendor Service Degradation: Emma
Started 1 Oct 2025 15:35:04 (5 days ago), resolved 1 Oct 2025 18:04:57 (5 days ago)
Minor Incident
Resolved
Emma
Marigold, the Emma vendor, has announced slow performance impacting the Emma web application.
Pages may load slowly when working within Emma.
Detailed information can be found at https://status.myemma.com/
Washington University - IT Outage Survival Guide
A step-by-step guide to help you survive a Washington University - IT outage
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Washington University - IT Components
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Washington University - IT School IT
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Arts & Sciences
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Brown School of Social Work
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Law
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Vended Applications
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McKelvey School of Engineering
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Medical School
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Olin Business School
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Public Health
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Washington University - IT Administrative & Enterprise Systems
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ARCH - University Advancement SalesForce
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Research Management System (RMS)
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Student Information System (SIS)
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Reporting (Cognos, PowerBI, Tableau)
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Marketplace
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Vended Applications
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Workday
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RMS
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SUBS Awards
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Bear Bucks
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Service Outage: Student BearBucks Accounts Unavailable (Atrium)
Started 1 Oct 2025 20:55:36 (5 days ago), resolved 2 Oct 2025 00:25:17 (5 days ago)
Critical Incident
Resolved
Bear Bucks
Washington University IT has identified an issue affecting Atrium (BearBucks). Some students, faculty, and staff are unable to use BearBucks.
A fix has been implemented, resolution is estimated at 1 hour (5:00 PM). Teams are monitoring restoration.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Autosys (Batch job processing)
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Confluence
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Archibus
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Mulesoft
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Washington University - IT BJC Devices and Services
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BJC Network Connectivity
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BJC Clinical Applications
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BJC Pharmacy Systems
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BJC Phone System
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BJC Handheld Supply Scanners (ATPAR)
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BJC Administrative Systems
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BJC Enterprise Client Virtualization (ECV)
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Washington University - IT Clinical
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EPIC
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Vended Applications
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Clinical Websites
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Credit Card Systems
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S-Fax
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Washington University - IT Cloud Services
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Adobe Creative Cloud
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Washington University - IT Communications & Collaboration
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Office 365
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Microsoft Teams
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Emma
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Vendor Service Degradation: Emma
Started 1 Oct 2025 15:35:04 (5 days ago), resolved 1 Oct 2025 18:04:57 (5 days ago)
Minor Incident
Resolved
Emma
Marigold, the Emma vendor, has announced slow performance impacting the Emma web application.
Pages may load slowly when working within Emma.
Detailed information can be found at https://status.myemma.com/
Zoom
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Box File Storage System
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WUSTL Connect
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Washington University - IT Computing and Printing
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E-Fax
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PaperCut Printing
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WashU Cloud Storage
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Azure Hosted Infrastructure
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WashU IT Services / Cloud Computing
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Desktop Computing
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File Services
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Washington University - IT IT Infrastructure Components
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JAMF Apple Device Management System
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Active Directory
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Washington University - IT IT Management
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Software Licensing
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ServiceNow
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Splunk
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ConnectAdmin
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Washington University - IT Network & Connectivity
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Internet
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Internet 2
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Phone
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VPN
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WiFi
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Washington University Research Network (WURN)
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Vendor Services (Spectrum, AT&T, etc.)
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Network Services
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Washington University - IT Research
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Research Compute
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Research Storage
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myIRB
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Washington University - IT Security
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Identity Management System (IDM Wustl Key)
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Service Outage - Low Severity: IDM Provisioning Delays
Started 6 Oct 2025 16:59:44 (3 minutes ago), still ongoing
Minor Incident
Investigating
Identity Management System (IDM Wustl Key)
WashU IT is investigating an issue with IDM provisioning, affecting updates to user accounts and creation of new accounts. Provisioning is occurring, but on a delayed basis.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Spam Filter
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Duo Two-Factor Authentication
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Digital Guardian
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CyberArk
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Washington University - IT Teaching & Learning
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Canvas
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Learn@Work
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Kaltura
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Curriculum Management Applications
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EMS (Event Management System)
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Washington University - IT University Websites
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WashU IT Hosted Websites
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Externally Hosted Websites
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Washington University - IT Vendor Service
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Washington University - IT Facilities
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