Washington University - IT Status: check for Washington University

Washington University - IT status is Operational

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Office 365

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Microsoft Teams

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WiFi

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BJC Clinical Applications

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BJC Phone System

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See all 82 Washington University - IT components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Washington University - IT outages

Active Incidents

Service Degradation - High Severity: Avaya One X Agent

Started 8 Apr 2024 19:53:01 (5 months ago), still ongoing

Minor Incident

Investigating

BJC Phone System

WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

7 May 2024 21:31:27 (4 months ago)

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. We believe the current fix has mitigated user impact at least temporarily. We are monitoring the environment and will evaluate additional corrective actions next week.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Apr 2024 23:03:22 (5 months ago)

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

15 Apr 2024 16:45:56 (5 months ago)

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams implemented a possible fix but found that the issue was not resolved. An additional change is being scheduled for Sunday 4/14; the next update will come on Monday 4/15 once the change has been evaluated for effectiveness.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

11 Apr 2024 21:56:09 (5 months ago)

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

10 Apr 2024 23:06:16 (5 months ago)

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have continued to work with the Avaya vendor to test and troubleshoot the issue but have not yet been able to identify root cause. Our next step will be to escalate our support case with Cisco for help analyzing firewall and network configuration, and we will continue to work with Avaya as they continue their analysis of the data we have provided them today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

9 Apr 2024 23:01:27 (5 months ago)

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. After some technical discussion, additional troubleshooting is needed before we can continue working on a resolution. Technical teams will reconvene the call on Tuesday morning at 9am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

8 Apr 2024 22:06:20 (5 months ago)

Investigating: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

8 Apr 2024 19:53:02 (5 months ago)

See all updates

Recently Resolved Incidents

BJC P1 Service Outage: HUGS and Temperature Tags

Started 17 Sep 2024 19:11:10 (20 hours ago), resolved 18 Sep 2024 11:37:23 (4 hours ago)

Critical Incident

Resolved

BJC Clinical Applications

BJC has started a P1 Incident call due to impact to HUGS and Temperature tags being impacted by a scheduled change. The BJC P1 ticket number is INC4474132. Expected remediation time is 3 hours. Impacted locations include:

Barnes Jewish Hospital St Louis Children’s Hospital WUSM buildings on the academic campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: BJC Technical teams have validated that service is restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

18 Sep 2024 11:37:23 (4 hours ago)

Investigating: BJC has a P1 Incident call in progress due to impact to HUGS and Temperature tags being impacted by a scheduled change. Technical teams believe the environment is now stable and are performing final testing and validation.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Sep 2024 11:08:28 (4 hours ago)

Investigating: BJC has a P1 Incident call in progress due to impact to HUGS and Temperature tags being impacted by a scheduled change. Technical teams have restored the secondary CMX server and are working on rebuilding the primary CMX server.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Sep 2024 04:18:25 (11 hours ago)

Investigating: BJC has a P1 Incident call in progress due to impact to HUGS and Temperature tags being impacted by a scheduled change. The BJC P1 ticket number is INC4474132. Technical teams are working closely with Cisco support to restore service.

Impacted locations include:

Barnes Jewish Hospital St Louis Children’s Hospital WUSM buildings on the academic campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Sep 2024 00:10:48 (15 hours ago)

Investigating: BJC has started a P1 Incident call due to impact to HUGS and Temperature tags being impacted by a scheduled change. The BJC P1 ticket number is INC4474132. Expected remediation time is 3 hours. Impacted locations include:

Barnes Jewish Hospital St Louis Children’s Hospital WUSM buildings on the academic campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

17 Sep 2024 19:11:10 (20 hours ago)

See all updates

Investigating Reports of WUSM-Secure Issues

Started 12 Sep 2024 19:10:56 (6 days ago), resolved 12 Sep 2024 19:50:49 (6 days ago)

Major Incident

Resolved

WiFi

WashU IT has received reports that some users may receive an error message when connecting to WUSM-Secure.

Engineers are reviewing user reports to understand scope and impact.

See all updates

Service Outage - High Severity: Microsoft Office365

Started 12 Sep 2024 12:26:41 (6 days ago), resolved 12 Sep 2024 13:58:25 (6 days ago)

Critical Incident

Resolved

Office 365

Microsoft Teams

WashU IT is investigating an issue with Microsoft Office365, Teams and related services. Additional details are pending. ServiceNow may also be impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

See all updates

Washington University - IT Outage Survival Guide

A step-by-step guide to help you survive a Washington University - IT outage

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Washington University - IT Components

Washington University - IT

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Washington University - IT Administrative & Enterprise Systems

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Alumni and Development Information System (ADIS)

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Research Management System (RMS)

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Student Information System (SIS)

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Vended Applications

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Cognos Reporting

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Marketplace

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Vended Applications

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Workday

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SUBS Awards

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Bear Bucks

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Back-end Processing (AutoSys)

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Confluence

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Archibus

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Mulesoft

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Washington University - IT Clinical

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EPIC

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Vended Applications

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Clinical Websites

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Credit Card Systems

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Washington University - IT Communications & Collaboration

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Email

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Office 365

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Service Outage - High Severity: Microsoft Office365

Started 12 Sep 2024 12:26:41 (6 days ago), resolved 12 Sep 2024 13:58:25 (6 days ago)

Critical Incident

Resolved

Office 365

Microsoft Teams

WashU IT is investigating an issue with Microsoft Office365, Teams and related services. Additional details are pending. ServiceNow may also be impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

See all updates

Microsoft Teams

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Service Outage - High Severity: Microsoft Office365

Started 12 Sep 2024 12:26:41 (6 days ago), resolved 12 Sep 2024 13:58:25 (6 days ago)

Critical Incident

Resolved

Office 365

Microsoft Teams

WashU IT is investigating an issue with Microsoft Office365, Teams and related services. Additional details are pending. ServiceNow may also be impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

See all updates

Maestro mass communication system

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Zoom

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Box File Storage System

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WUSTL Connect

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Washington University - IT Computing and Printing

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E-Fax

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PaperCut Printing

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WashU Cloud Storage

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Azure Hosted Infrastructure

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WashU IT Services / Cloud Computing

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Desktop Computing

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File Services

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Washington University - IT IT Infrastructure Components

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JAMF Apple Device Management System

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Active Directory

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Washington University - IT IT Management

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Software Licensing

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ServiceNow

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Splunk

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Washington University - IT Network & Connectivity

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Internet

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Internet 2

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VPN

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WiFi

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Investigating Reports of WUSM-Secure Issues

Started 12 Sep 2024 19:10:56 (6 days ago), resolved 12 Sep 2024 19:50:49 (6 days ago)

Major Incident

Resolved

WiFi

WashU IT has received reports that some users may receive an error message when connecting to WUSM-Secure.

Engineers are reviewing user reports to understand scope and impact.

See all updates

Washington University Research Network (WURN)

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Vendor Services (Spectrum, AT&T, etc.)

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Network Services

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Washington University - IT Research

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Research Compute

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Storage

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Washington University - IT Security

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Identity Management System (IDM Wustl Key)

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Spam Filter

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Duo Two-Factor Authentication

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Digital Guardian

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Washington University - IT Teaching & Learning

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Canvas

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Learn@Work

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Kaltura

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Curriculum Management Applications

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EMS (Event Management System)

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Washington University - IT University Websites

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WashU IT Hosted Websites

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Externally Hosted Websites

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Washington University - IT BJC Devices and Services

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BJC Network Connectivity

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BJC Clinical Applications

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BJC P1 Service Outage: HUGS and Temperature Tags

Started 17 Sep 2024 19:11:10 (20 hours ago), resolved 18 Sep 2024 11:37:23 (4 hours ago)

Critical Incident

Resolved

BJC Clinical Applications

Barnes Jewish Hospital St Louis Children’s Hospital WUSM buildings on the academic campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Resolved: BJC Technical teams have validated that service is restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

18 Sep 2024 11:37:23 (4 hours ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Sep 2024 11:08:28 (4 hours ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Sep 2024 04:18:25 (11 hours ago)

Impacted locations include:

Barnes Jewish Hospital St Louis Children’s Hospital WUSM buildings on the academic campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Sep 2024 00:10:48 (15 hours ago)

Barnes Jewish Hospital St Louis Children’s Hospital WUSM buildings on the academic campus.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

17 Sep 2024 19:11:10 (20 hours ago)

See all updates

BJC Pharmacy POS Machines

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BJC Phone System

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Service Degradation - High Severity: Avaya One X Agent

Started 8 Apr 2024 19:53:01 (5 months ago), still ongoing

Minor Incident

Investigating

BJC Phone System

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Investigating: WashU IT and BJC technical teams continue to troubleshoot Avaya issues with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

7 May 2024 21:31:27 (4 months ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

18 Apr 2024 23:03:22 (5 months ago)

Investigating: The change over the weekend does not appear to have improved performance.

An additional change was performed this morning.

Teams will be performing additional testing to evaluate the effectiveness of the change.

15 Apr 2024 16:45:56 (5 months ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

11 Apr 2024 21:56:09 (5 months ago)

Identified: WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. Technical teams have identified a potential fix and are working to validate it with the vendors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

10 Apr 2024 23:06:16 (5 months ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

9 Apr 2024 23:01:27 (5 months ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

8 Apr 2024 22:06:20 (5 months ago)

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

8 Apr 2024 19:53:02 (5 months ago)

See all updates

BJC Handheld Supply Scanners (ATPAR)

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BJC Administrative Systems

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BJC Enterprise Client Virtualization (ECV)

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Washington University - IT Cloud Services

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Google

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Washington University - IT Engineering School

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Washington University - IT Vendor Service

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Washington University - IT Alternatives

USG Services

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Campus Technology Services

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SeattleU IT Services

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SeattleU IT Services InformSU

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Some InformSU Reports Out of Date

Started 16 Sep 2024 23:24:49 (2 days ago), still ongoing

Minor Incident

Investigating

InformSU

We have identified an issue with one of the operational reporting databases. It is currently not synching with our production Colleague database.

Some real time operational reports will be slightly out of date until the issue is resolved.

We are working with our vendor to have the issue resolved as quickly as possible.

See all

EMPIST

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DoIT

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Google Apps Drive

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Google Workspace status alert - Issue 367360222

Started 16 Sep 2024 18:01:06 (2 days ago), still ongoing

Incident without Impact

Investigating

Google Apps Drive

We're investigating reports of an issue with Google Drive. We will provide more information shortly.

See all

OIT Services

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Deft

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MSU Denver ITS

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Washington University - IT Status

Real-time updates of Washington University - IT issues and outages

Washington University - IT status is Operational

Office 365

Microsoft Teams

WiFi

BJC Clinical Applications

BJC Phone System

Active Incidents

Recently Resolved Incidents

Washington University - IT Outage Survival Guide

Washington University - IT Components

Washington University - IT Administrative & Enterprise Systems

Alumni and Development Information System (ADIS)

Research Management System (RMS)

Student Information System (SIS)

Vended Applications

Cognos Reporting

Marketplace

Vended Applications

Workday

SUBS Awards

Bear Bucks

Back-end Processing (AutoSys)

Confluence

Archibus

Mulesoft

Washington University - IT Clinical

EPIC

Vended Applications

Clinical Websites

Credit Card Systems

Washington University - IT Communications & Collaboration

Email

Office 365

Microsoft Teams

Maestro mass communication system

Zoom

Box File Storage System

WUSTL Connect

Washington University - IT Computing and Printing

E-Fax

PaperCut Printing

WashU Cloud Storage

Azure Hosted Infrastructure

WashU IT Services / Cloud Computing

Desktop Computing

File Services

Washington University - IT IT Infrastructure Components

JAMF Apple Device Management System

Active Directory

Washington University - IT IT Management

Software Licensing

ServiceNow

Splunk

Washington University - IT Network & Connectivity

Internet

Internet 2

Phone

VPN

WiFi

Washington University Research Network (WURN)

Vendor Services (Spectrum, AT&T, etc.)

Network Services

Washington University - IT Research

Research Compute

Storage

Washington University - IT Security

Identity Management System (IDM Wustl Key)

Spam Filter

Duo Two-Factor Authentication

Digital Guardian

Washington University - IT Teaching & Learning

Canvas

Learn@Work

Kaltura

Curriculum Management Applications

EMS (Event Management System)

Washington University - IT University Websites

WashU IT Hosted Websites