PCI Proxy status is Operational

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    Elavon Settlement File disruption
    Started 17 Jan 2025 11:49:41 (18 hours ago), still ongoing
    Minor Incident
    Identified
    Concardis (Payworks)
    Elavon (Payworks)

    Cybersource is aware of an issue that is currently affecting settlement files for Elavon.

    We are working with Elavon to investigate the cause and working urgently to resolve the issue.

    Impact: Customers may experience funding settlement issues.

    Reported Start Time: 16 January 2025 18:26 GMT

    Next Update: As current status changes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: TBD

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