CardinalCommerce status is Under Maintenance

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CardinalCommerce Cardinal Consumer Authentication (3DS)

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CardinalCommerce Cardinal API

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CardinalCommerce Cardinal Hybrid API

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CardinalCommerce VCAS Issuer Services

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CardinalCommerce The Real-time Data Exchange (RDX)

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CardinalCommerce File Processor

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CardinalCommerce Authentication Data Exchange (ADX)

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Downstream ACS Latency
Started 14 Jan 2025 08:32:12 (4 days ago), resolved 14 Jan 2025 13:58:37 (4 days ago)
Maintenance
Resolved
Cardinal Consumer Authentication (3DS)
Cardinal API
Cardinal Hybrid API

Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

Impacted ACS URL: www.rsa3dsauth.co.uk

Reported Start Time: 1.14.25 @0235 UTC

Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider.

Next Update: 60 minutes or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

CardinalCommerce Outage Survival Guide

A step-by-step guide to help you survive a CardinalCommerce outage
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    CardinalCommerce Components

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    CardinalCommerce Cardinal Consumer Authentication (3DS)

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    Downstream ACS Latency
    Started 14 Jan 2025 08:32:12 (4 days ago), resolved 14 Jan 2025 13:58:37 (4 days ago)
    Maintenance
    Resolved
    Cardinal Consumer Authentication (3DS)
    Cardinal API
    Cardinal Hybrid API

    Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

    Impacted ACS URL: www.rsa3dsauth.co.uk

    Reported Start Time: 1.14.25 @0235 UTC

    Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

    Cardinal engineers are currently engaging the Card Networks and the ACS provider.

    Next Update: 60 minutes or as the current status changes.

    Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

    CardinalCommerce Cardinal API

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    Downstream ACS Latency
    Started 14 Jan 2025 08:32:12 (4 days ago), resolved 14 Jan 2025 13:58:37 (4 days ago)
    Maintenance
    Resolved
    Cardinal Consumer Authentication (3DS)
    Cardinal API
    Cardinal Hybrid API

    Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

    Impacted ACS URL: www.rsa3dsauth.co.uk

    Reported Start Time: 1.14.25 @0235 UTC

    Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

    Cardinal engineers are currently engaging the Card Networks and the ACS provider.

    Next Update: 60 minutes or as the current status changes.

    Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

    CardinalCommerce Cardinal Hybrid API

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    now
    Downstream ACS Latency
    Started 14 Jan 2025 08:32:12 (4 days ago), resolved 14 Jan 2025 13:58:37 (4 days ago)
    Maintenance
    Resolved
    Cardinal Consumer Authentication (3DS)
    Cardinal API
    Cardinal Hybrid API

    Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time.

    Impacted ACS URL: www.rsa3dsauth.co.uk

    Reported Start Time: 1.14.25 @0235 UTC

    Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

    Cardinal engineers are currently engaging the Card Networks and the ACS provider.

    Next Update: 60 minutes or as the current status changes.

    Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

    CardinalCommerce Merchant Portal

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    CardinalCommerce VCAS Issuer Services

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    CardinalCommerce The Real-time Data Exchange (RDX)

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    CardinalCommerce File Processor

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    CardinalCommerce Authentication Data Exchange (ADX)

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    CardinalCommerce Reporting Extract

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    CardinalCommerce VCAS Portal

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    CardinalCommerce PayPal

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    CardinalCommerce Status Page

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    CardinalCommerce Alternatives

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    Concardis (Payworks)
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    Elavon Settlement File disruption
    Started 17 Jan 2025 11:49:41 (17 hours ago), still ongoing
    Minor Incident
    Identified
    Concardis (Payworks)
    Elavon (Payworks)

    Cybersource is aware of an issue that is currently affecting settlement files for Elavon.

    We are working with Elavon to investigate the cause and working urgently to resolve the issue.

    Impact: Customers may experience funding settlement issues.

    Reported Start Time: 16 January 2025 18:26 GMT

    Next Update: As current status changes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

    Cybersource Support Center

    Incident #: TBD

    Cybersource Settlement/Batching

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