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Active Incidents
Subject: User Creation Errors in VCAS User Management Portal
We are reaching out to inform you of a temporary issue affecting the creation of new users in the VCAS User Management Portal. When trying to create a new user in the VCAS User Management Application, some users may encounter an error message: “Oops! There was an error while creating this user. Please try again later.” If you receive this message, please open a support ticket with your local VISA support team for assistance in creating the user.
Additionally, if you have successfully created a new user but they have not received the new user activation email, please ensure that your organization is not blocking emails from our no-reply address [email protected]. Also, verify that the following IP addresses are not being blocked: • 198.241.162.22 • 198.241.162.12 • 198.241.168.120 • 198.241.168.121 • 198.241.162.10 • 198.241.162.56 • 198.241.168.128 • 198.241.168.129
Thank you for your understanding and cooperation. Please do not hesitate to contact your local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region: • Global and LAC - VISA Support Hub Portal • AP - [email protected] • CEMEA - [email protected] • EU - [email protected] • NA - [email protected]
Reported Start Time: tbd
Incident: tbd
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CardinalCommerce VCAS Portal
Subject: User Creation Errors in VCAS User Management Portal
We are reaching out to inform you of a temporary issue affecting the creation of new users in the VCAS User Management Portal. When trying to create a new user in the VCAS User Management Application, some users may encounter an error message: “Oops! There was an error while creating this user. Please try again later.” If you receive this message, please open a support ticket with your local VISA support team for assistance in creating the user.
Additionally, if you have successfully created a new user but they have not received the new user activation email, please ensure that your organization is not blocking emails from our no-reply address [email protected]. Also, verify that the following IP addresses are not being blocked: • 198.241.162.22 • 198.241.162.12 • 198.241.168.120 • 198.241.168.121 • 198.241.162.10 • 198.241.162.56 • 198.241.168.128 • 198.241.168.129
Thank you for your understanding and cooperation. Please do not hesitate to contact your local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region: • Global and LAC - VISA Support Hub Portal • AP - [email protected] • CEMEA - [email protected] • EU - [email protected] • NA - [email protected]
Reported Start Time: tbd
Incident: tbd
