CardinalCommerce Status
Real-time updates of CardinalCommerce issues and outages
CardinalCommerce status is Operational
CardinalCommerce VCAS Portal
Active Incidents
No active incidents
Recently Resolved Incidents
Visa monitoring has detected intermittent delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform. As a result, impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Please note, this does not impact VCAS issuers utilizing RDX OTP processing through their own aggregator. NOTE: This does not impact our customers hosted in the EU.
Reported Start Time: 18 February 2026 14:31 GMT
Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. MAX OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions.
Visa engineers are currently engaged in resolving this issue.
Next Update: Within 60 minutes or as the current status changes.
Please do not hesitate to contact your local Visa support team if you have any questions or concerns.
Visa Local Support Channels by Region
Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
CardinalCommerce Outage Survival Guide
CardinalCommerce Components
CardinalCommerce Cardinal Consumer Authentication (3DS)
CardinalCommerce Cardinal API
CardinalCommerce Cardinal Hybrid API
CardinalCommerce Merchant Portal
CardinalCommerce VCAS Issuer Services
CardinalCommerce The Real-time Data Exchange (RDX)
CardinalCommerce File Processor
CardinalCommerce Authentication Data Exchange (ADX)
CardinalCommerce Reporting Extract
CardinalCommerce VCAS Portal
Visa monitoring has detected intermittent delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform. As a result, impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Please note, this does not impact VCAS issuers utilizing RDX OTP processing through their own aggregator. NOTE: This does not impact our customers hosted in the EU.
Reported Start Time: 18 February 2026 14:31 GMT
Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. MAX OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions.
Visa engineers are currently engaged in resolving this issue.
Next Update: Within 60 minutes or as the current status changes.
Please do not hesitate to contact your local Visa support team if you have any questions or concerns.
Visa Local Support Channels by Region
Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]