ActiveProspect Status

Resolved: Unpaid balances have been charged to impacted accounts. Payment gateway services have been restored, re-enabling wallet auto-recharge functionality.

Identified: We have identified the root cause of this issue. Paid service for impacted accounts has been restored. Unpaid balances that accrue during this incident will be automatically paid once it is resolved.

If your account does not have service because your balance has reached $0, please reach out to support@activeprospect.com for help.

Identified: Payments to charge the pay-as-you-go wallet are currently offline. We have identified an issue with our payment gateway provider and have made a fix. We have filed an issue with the provider and are expecting a response on Friday morning during their support hours.

In the meantime, our engineers are working on a fix that will keep impacted accounts in service while we work with our provider to resolve the issue. We will update this incident as the situation develops.

Resolved: Meta is confirmed that the issue has been resolved and leads are being successfully delivered to LeadConduit. Leads generated during the outage will be processed today.

Investigating: It appears that our systems are successfully capturing the lead notifications from Meta. Once the issue is resolved, those will be processed and sent through as quickly as possible.

Investigating: There appears to be a problem with the Facebook Lead Ads API that's preventing leads from being received by LeadConduit. We are investigating and tracking Meta's progress in addressing this.

Resolved: Unpaid balances have been charged to impacted accounts. Payment gateway services have been restored, re-enabling wallet auto-recharge functionality.

Identified: We have identified the root cause of this issue. Paid service for impacted accounts has been restored. Unpaid balances that accrue during this incident will be automatically paid once it is resolved.

If your account does not have service because your balance has reached $0, please reach out to support@activeprospect.com for help.

Identified: Payments to charge the pay-as-you-go wallet are currently offline. We have identified an issue with our payment gateway provider and have made a fix. We have filed an issue with the provider and are expecting a response on Friday morning during their support hours.

In the meantime, our engineers are working on a fix that will keep impacted accounts in service while we work with our provider to resolve the issue. We will update this incident as the situation develops.

Resolved: Unpaid balances have been charged to impacted accounts. Payment gateway services have been restored, re-enabling wallet auto-recharge functionality.

Identified: We have identified the root cause of this issue. Paid service for impacted accounts has been restored. Unpaid balances that accrue during this incident will be automatically paid once it is resolved.

If your account does not have service because your balance has reached $0, please reach out to support@activeprospect.com for help.

Identified: Payments to charge the pay-as-you-go wallet are currently offline. We have identified an issue with our payment gateway provider and have made a fix. We have filed an issue with the provider and are expecting a response on Friday morning during their support hours.

In the meantime, our engineers are working on a fix that will keep impacted accounts in service while we work with our provider to resolve the issue. We will update this incident as the situation develops.

Resolved: A fix has been implemented to allow for TrustedForm for Facebook to retain certificates from the impacted forms.

Identified: We have identified an unexpected error when attempting to retrieve form data from Facebook for some forms, and are working on mitigating the issue for those forms.

Investigating: We are currently investigating an increase in error responses when retaining TrustedForm for Facebook certificates. We are working to identify the cause of the errors and we appreciate your patience as we work to resolve them.

This does not impact TrustedForm for Web certificates.

Resolved: Meta is confirmed that the issue has been resolved and leads are being successfully delivered to LeadConduit. Leads generated during the outage will be processed today.

Investigating: It appears that our systems are successfully capturing the lead notifications from Meta. Once the issue is resolved, those will be processed and sent through as quickly as possible.

Investigating: There appears to be a problem with the Facebook Lead Ads API that's preventing leads from being received by LeadConduit. We are investigating and tracking Meta's progress in addressing this.