Charles River for Private Markets status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Charles River for Private Markets Outage Survival Guide

A step-by-step guide to help you survive a Charles River for Private Markets outage
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    Charles River for Private Markets Components

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    Charles River for Private Markets Login & User Authentication

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    Charles River for Private Markets Web Application Service

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    Charles River for Private Markets Financial Modeling Service

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    Charles River for Private Markets Analytics

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    Charles River for Private Markets Document Management

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    Charles River for Private Markets Collaboration Services

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    Charles River for Private Markets E-mail Notifications

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    Charles River for Private Markets API

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    Charles River for Private Markets Support Portal

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    Charles River for Private Markets Tasks

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    Charles River for Private Markets My Tasks Widget

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    Charles River for Private Markets Box Desktop Client

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    Charles River for Private Markets Box Content API

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    Charles River for Private Markets Box Content Preview

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    Charles River for Private Markets Box Search

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    Charles River for Private Markets Box Webhooks

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    Charles River for Private Markets Box Uploads/Downloads

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    Charles River for Private Markets Box Authentication (OAuth 2.0 / JWT)

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    Charles River for Private Markets Box Web Application

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    Charles River for Private Markets AWS ec2-eu-central-1

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    Charles River for Private Markets AWS ec2-us-west-2

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    Charles River for Private Markets AWS elb-eu-central-1

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    Charles River for Private Markets AWS elb-us-west-2

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    Charles River for Private Markets SendGrid SMTP

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    Charles River for Private Markets Mercatus Excel Plug-in

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    Charles River for Private Markets Alternatives

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    Phone
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    Phone only partly available
    Started 5 Aug 2024 06:58:43 (4 months ago), still ongoing
    Minor Incident
    Identified
    Phone

    We are currently only partly available by phone in Germany and Austria. Please contact us via email at service@scalable.capital or use the chat function on our website or the app.

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    Neteller Merchant Portal
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    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (28 days ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PXP Webhost API
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    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (10 days ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (2 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

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    Gemini Exchange Gemini Mobile App: Uptime SLA 99.95%

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    Users being consistently logged out of the mobile app (iOS and Android)
    Started 25 Oct 2024 21:32:47 (26 days ago), still ongoing
    Minor Incident
    Investigating
    Gemini Mobile App: Uptime SLA 99.95%

    We are currently investigating an issue causing users to be logged out of the mobile app. All customer accounts and funds remain secure. Further updates to follow.

    Gemini Exchange REST API

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    Service Disruption - Market Data APIs
    Started 18 Jul 2024 21:17:12 (4 months ago), still ongoing
    Minor Incident
    Investigating
    REST API
    FIX API
    Websockets API

    Customers using market data APIs may experience temporary connection issues. All customer funds remain secure. We will be sure to update this page with more information as it becomes available.

    Order history endpoint not showing recently closed orders immediately
    Started 6 Nov 2024 03:39:47 (15 days ago), still ongoing
    Minor Incident
    Investigating
    REST API

    Some users may experience issue with /v1/orders/history REST API, where some of recently closed orders may not appear immediately for a specific symbol.

    We are currently investigating issue.

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