Blackbaud Status

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.

Investigating: As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.

Monitoring: The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.

Identified: We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to reference this page for updates, the next of which will be by 2 PM EDT.

Identified: We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to reference this page for updates, the next of which will be by 2 PM EDT.

Identified: We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to reference this page for updates, the next of which will be by 2 PM EDT.

Resolved: This incident has been resolved.

Monitoring: We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.

Identified: We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.

Investigating: We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.

Resolved: This incident has been resolved.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be tomorrow 10/23 at 10am ET

Monitoring: We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 5pm ET

Monitoring: We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 2pm ET

Monitoring: We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22

Monitoring: Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.

Monitoring: A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.