Blackbaud Status

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.

Investigating: We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: Our engineers have released a fix for this issue and will continue to monitor. Please continue to reference this page for updates.

Investigating: Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.

Investigating: Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.

Investigating: Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.

Investigating: Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware of an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Engineers are actively investigating the issue. Please reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be provided at 8:00 PM ET

Investigating: Engineers have diagnosed issues related to editing Online Giving donation forms tagged with an icon of Test Mode in their Donation Form list. We anticipate resolving these issues by the end of business today, July 9. Please check this page for further updates. In the interim, Organizations with a Merchant Account set to Live can create new donation forms. Next update at 5:00 PM ET.

Investigating: Engineers have diagnosed issues related to editing Online Giving donation forms tagged with an icon of Test Mode in their Donation Form list. We anticipate resolving these issues by the end of business today, July 9. Please check this page for further updates. In the interim, Organizations with a Merchant Account set to Live can create new donation forms.

Investigating: We are aware of issues impacting a subset of customers where a donation form may not load, or users may be unable to edit existing forms. Engineers are diagnosing the issue to resolve it as quickly as possible. Please check this page for further updates.

Investigating: We have identified an issue impacting a subset of our customers for Online Giving. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Investigating: We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A fix has been implemented and we are monitoring the results. The next update is at 2:00 PM ET.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue preventing Grateful Patient Service files from being retrieved for processing.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We are investigating an issue impacting a subset of Blackbaud NetCommunity customers. Users may experience server errors related to missing server files or blank white page. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.