Blackbaud status is Partially Degraded Service

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Blackbaud Altru®

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Blackbaud CRM™

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Blackbaud eTapestry®

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Financial Edge NXT
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Blackbaud Luminate Online®
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Blackbaud Raiser's Edge NXT®

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Raiser's Edge NXT®
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Active Issue Alert – Multiple Products - #000633959
Started 19 Sep 2025 18:36:27 (1 month ago), still ongoing
Minor Incident
Investigating
Blackbaud Altru®
Blackbaud CRM™
Raiser's Edge NXT®
Blackbaud eTapestry®

DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Recently Resolved Incidents

Active Issue Alert – Email Services - #000642116
Started 27 Oct 2025 11:53:21 (8 hours ago), resolved 27 Oct 2025 12:03:31 (8 hours ago)
Major Incident
Resolved
Email Services

We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Education Management Solutions and Payment Services - #000640925
Started 20 Oct 2025 13:12:09 (7 days ago), resolved 23 Oct 2025 19:30:51 (4 days ago)
Minor Incident
Resolved
Payment Services

We are investigating reports of users experiencing 504 errors when attempting to login. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Luminate Online® - #000641386
Started 22 Oct 2025 13:01:15 (5 days ago), resolved 22 Oct 2025 21:34:10 (5 days ago)
Minor Incident
Resolved
Blackbaud Luminate Online®

We have identified an issue that is leading to Technical Difficulties errors when visiting some eCommerce pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

Active Issue Alert – Blackbaud Altru - 000641496
Started 22 Oct 2025 17:34:41 (5 days ago), resolved 22 Oct 2025 18:47:41 (5 days ago)
Minor Incident
Resolved
Blackbaud Altru®

We have identified an issue impacting some of our customers access of Altru through Blackbaud.com and access to Online Giving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000641209
Started 21 Oct 2025 17:34:14 (6 days ago), resolved 21 Oct 2025 21:00:42 (6 days ago)
Minor Incident
Resolved
Financial Edge NXT
Raiser's Edge NXT®

We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

Blackbaud Outage Survival Guide

A step-by-step guide to help you survive a Blackbaud outage
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    Blackbaud Components

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    Blackbaud.com

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    now
    Blackbaud.com
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    signin.blackbaud.com
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    Support
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    Blackbaud ID
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    Blackbaud Customer Success
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    Blackbaud Altru®

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    now
    Active Issue Alert – Blackbaud Altru - 000641496
    Started 22 Oct 2025 17:34:41 (5 days ago), resolved 22 Oct 2025 18:47:41 (5 days ago)
    Minor Incident
    Resolved
    Blackbaud Altru®

    We have identified an issue impacting some of our customers access of Altru through Blackbaud.com and access to Online Giving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Active Issue Alert – Multiple Products - #000633959
    Started 19 Sep 2025 18:36:27 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Blackbaud Altru®
    Blackbaud CRM™
    Raiser's Edge NXT®
    Blackbaud eTapestry®

    DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

    Blackbaud Analytics

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    now

    Blackbaud Award Management™

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    now

    Blackbaud CRM™

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    Active Issue Alert – Multiple Products - #000633959
    Started 19 Sep 2025 18:36:27 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Blackbaud Altru®
    Blackbaud CRM™
    Raiser's Edge NXT®
    Blackbaud eTapestry®

    DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

    Blackbaud Education Management Solutions

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    Blackbaud School Website System™
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    Blackbaud Enrollment Management System™
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    Blackbaud Learning Management System
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    now
    Blackbaud Student Information System™
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    now
    Core Functionality
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    School API
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    Blackbaud Billing Management™
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    Blackbaud eTapestry®

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    Active Issue Alert – Multiple Products - #000633959
    Started 19 Sep 2025 18:36:27 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Blackbaud Altru®
    Blackbaud CRM™
    Raiser's Edge NXT®
    Blackbaud eTapestry®

    DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

    Blackbaud Financial Aid Management™

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    now

    Blackbaud Financial Edge NXT®

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    Accounts Payable API
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    Financial Edge NXT
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    Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000641209
    Started 21 Oct 2025 17:34:14 (6 days ago), resolved 21 Oct 2025 21:00:42 (6 days ago)
    Minor Incident
    Resolved
    Financial Edge NXT
    Raiser's Edge NXT®

    We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

    General Ledger API
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    now
    Statistical Unit API
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    now
    Treasury API
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    now

    Blackbaud Fundraiser Performance Management™

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    Blackbaud Fundraiser Performance Management™
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    FPM Data Integration
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    Blackbaud Giving Search™

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    Blackbaud Grantmaking™

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    Blackbaud Grantmaking™
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    Blackbaud Outcomes™
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    Blackbaud Guided Fundraising™

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    Blackbaud Impact Edge™

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    Blackbaud Internet Solutions™

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    Blackbaud Luminate Online®

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    Luminate CMS
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    Luminate Integration
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    Blackbaud Luminate Online®
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    Active Issue Alert – Blackbaud Luminate Online® - #000641386
    Started 22 Oct 2025 13:01:15 (5 days ago), resolved 22 Oct 2025 21:34:10 (5 days ago)
    Minor Incident
    Resolved
    Blackbaud Luminate Online®

    We have identified an issue that is leading to Technical Difficulties errors when visiting some eCommerce pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

    Luminate WebServices
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    Team Raiser
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    Blackbaud Merchant Services™

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    Blackbaud Merchant Services™
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    Blackbaud MobilePay™
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    Payments API
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    Blackbaud MobilePay Terminal
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    Blackbaud NetCommunity™

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    Blackbaud Online Express™

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    Blackbaud Online Express™
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    now

    Blackbaud Raiser's Edge NXT®

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    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Communication Preference API (Beta)
    Mon 20
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    Thu 23
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    now
    Constituent API
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    now
    Fundraising API
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    now
    Gift API
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    now
    Online Registration Service (Beta)
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    now
    Opportunity API
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    now
    Raiser's Edge NXT®
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    Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000641209
    Started 21 Oct 2025 17:34:14 (6 days ago), resolved 21 Oct 2025 21:00:42 (6 days ago)
    Minor Incident
    Resolved
    Financial Edge NXT
    Raiser's Edge NXT®

    We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

    Active Issue Alert – Multiple Products - #000633959
    Started 19 Sep 2025 18:36:27 (1 month ago), still ongoing
    Minor Incident
    Investigating
    Blackbaud Altru®
    Blackbaud CRM™
    Raiser's Edge NXT®
    Blackbaud eTapestry®

    DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

    List API (Beta)
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    now
    Email Marketing
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    now
    Prospect Insights
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    now

    Blackbaud Stewardship Management™

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    now

    Blackbaud Tuition Management™

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    now

    Blackbaud Website Package

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    now

    Blackbaud Direct Marketing™

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    now

    Blackbaud DonorCentrics

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    now

    Blackbaud Email Services

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    Active Issue Alert – Email Services - #000642116
    Started 27 Oct 2025 11:53:21 (8 hours ago), resolved 27 Oct 2025 12:03:31 (8 hours ago)
    Major Incident
    Resolved
    Email Services

    We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Blackbaud Financial Edge®

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    now

    Blackbaud Giving Checkout®

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    now
    Giving Checkout® (US)
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    now
    Giving Checkout® (UK)
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    now

    Blackbaud Grateful Patient Solution

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    now

    JustGiving® from Blackbaud®

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    now

    Blackbaud MobileMission™

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    now

    Blackbaud OmniPoint™

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    now

    Blackbaud Payment Services

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Active Issue Alert – Blackbaud Education Management Solutions and Payment Services - #000640925
    Started 20 Oct 2025 13:12:09 (7 days ago), resolved 23 Oct 2025 19:30:51 (4 days ago)
    Minor Incident
    Resolved
    Payment Services

    We are investigating reports of users experiencing 504 errors when attempting to login. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Blackbaud Raiser's Edge®

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    now

    Blackbaud ResearchPoint™

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    now

    Blackbaud WealthPoint®

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    now

    Blackbaud YourCause®

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    now
    YourCause® CSRconnect®
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    now
    YourCause® GrantsConnect®
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    now
    YourCause® NPOconnect®
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    now

    Blackbaud DonorCentral® NXT

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    now