Blackbaud Status

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We are aware of an issue currently impacting access to Customer Support resources on Blackbaud.com. Users may experience an error when attempting to call into Customer Support or Case Central may not load when attempting to create a chat or web case. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, a pulsing green dot, or other errors is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Monitoring: We are beginning to see recovery of data performance within the solution. Our engineers will continue to monitor the recovery of data functions overnight. Please continue to reference this page for updates. The next update will be made tomorrow by 10:00 AM EST.

Investigating: We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be made by 2:00 PM EST.

Investigating: We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue causing intermittent errors is now resolved and email tasks have been re-enabled. Email will be queued up and sent out. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified the cause of this issue and are working to deploy a fix later today. Please continue to reference this page for updates. Next update will be today, 11/18/24 at 1:00 PM EST.

Investigating: Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST

Investigating: Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may be sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue affecting customers in our European Datacenter when using the Batch functionality in Raisers Edge NXT. Users may see the message "Can't approve batch" when trying to approve their batches. This issue is not stopping payments from being processed, these work as normal. Our engineers have identified the issue and are preparing a fix. Please continue to reference this page for updates. Next update at 3PM EST.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: When searching for constituents within the Blackbaud for Gmail feature for Raiser's Edge NXT, you may receive an error message: "Sorry something went wrong Try to refresh the page or come back later." Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, a pulsing green dot, or other errors is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: We have resolved an issue that was causing "Unable to start" errors when launching Database view. Full service has been restored at this time and we will leave this incident in a monitoring state until 6PM EST this evening. Please continue to reference this page for updates.

Investigating: A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved.

Investigating: We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved.

Investigating: We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Maintenance ID 61305 - The maintenance that was scheduled to complete on 11/15/2024 at 03:00 AM EST has been extended to 05:00 AM EST. This maintenance is necessary to upgrade Raiser's Edge® to Patch 36. Please refer to this page for updates on the completion or additional extensions of the maintenance.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Maintenance ID 61305 - The maintenance that was scheduled to complete on 11/15/2024 at 03:00 AM EST has been extended to 05:00 AM EST. This maintenance is necessary to upgrade Raiser's Edge® to Patch 36. Please refer to this page for updates on the completion or additional extensions of the maintenance.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Users are receiving an error message when attempting to register Wealthpoint. Users who have previously registered do not see the option to perform screenings. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.