Blackbaud Status

Investigating: We temporarily suspended the DeceasedRecordFinder™ and AddressFinder™ services within all Blackbaud solutions due to an issue with one of our vendors. We are continuing to work with our vendor who enables these services to resolve this issue and will notify you when these services can resume. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We temporarily suspended the DeceasedRecordFinder™ and AddressFinder™ services within all Blackbaud solutions due to an issue with one of our vendors. We are continuing to work with our vendor who enables these services to resolve this issue and will notify you when these services can resume. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We temporarily suspended the DeceasedRecordFinder™ and AddressFinder™ services within all Blackbaud solutions due to an issue with one of our vendors. We are continuing to work with our vendor who enables these services to resolve this issue and will notify you when these services can resume. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Identified: We have begun restoring webview access to the missing modules for impacted customer sites. Additional time is needed before modules are fully restored to all sites, and any impacted sites may continue to access Purchase Orders, Query and Receivables via database view until access is fully restored. The next update for this issue will be at or before 10 AM EDT on 9-12-25.

Identified: Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Purchase Orders, Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.

Identified: Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.

Identified: We are aware of an issue where a subset of customers are not able to access some modules. These modules include Query and Receivables. Engineers are working on resolving the issue as quickly as possible.

Identified: We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.

Identified: We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: We are now seeing users are able to login without error and will be transitioning this issue to a monitoring status to ensure continued stability. Please continue to reference this page for updates.

Investigating: Users are receiving the error "Access to this page is denied" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: Users are receiving the error "Access to this page is denied" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Users are receiving the error "502 Bad Gateway" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Identified: Users are receiving the error "502 Bad Gateway" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We temporarily suspended the DeceasedRecordFinder™ and AddressFinder™ services within all Blackbaud solutions due to an issue with one of our vendors. We are continuing to work with our vendor who enables these services to resolve this issue and will notify you when these services can resume. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. The next update will be at 10:00 AM EST on 9/16/2025.

Investigating: We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We are aware of issues preventing users from logging into database view. Users may see errors when logging in, or are presented with a login interface. Engineers have released a fix which is currently propagating through all environments. Please refer to this page for more updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Identified: The issue has been identified and our engineers are working on a resolution.

Investigating: "We have identified an issue impacting a subset of WebPortal customers, where users are being logged out as soon as users are logged into WebPortal. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates."

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We are aware of issues preventing users from logging into database view. Users may see errors when logging in, or are presented with a login interface. Engineers have released a fix which is currently propagating through all environments. Please refer to this page for more updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.