Blackbaud Status
Real-time updates of Blackbaud issues and outages
Blackbaud status is Partially Degraded Service
Blackbaud.com
Blackbaud Altru®
Blackbaud CRM™
Blackbaud School Website System™
Blackbaud Enrollment Management System™
Blackbaud Learning Management System
Blackbaud Student Information System™
Active Incidents
We have identified an issue which is preventing some donor data from appearing in donation reports for the period from Saturday 6th December onwards. Our engineers are working to resolve this as quickly as possible. Please continue to reference this page for updates.
Recently Resolved Incidents
We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
We have identified an issue leading to intermittent delays in emails sending for a small percentage of campaigns and transactional emails (e.g. donation receipts).
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
We have identified an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Blackbaud Outage Survival Guide
Blackbaud Components
Blackbaud.com
Blackbaud.com
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
signin.blackbaud.com
Support
Blackbaud ID
Blackbaud Customer Success
Blackbaud Altru®
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
Blackbaud Analytics
Blackbaud Award Management™
Blackbaud CRM™
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
Blackbaud Education Management Solutions
Blackbaud School Website System™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Enrollment Management System™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Learning Management System
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Student Information System™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Core Functionality
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
School API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Billing Management™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud eTapestry®
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Financial Aid Management™
Blackbaud Financial Edge NXT®
Accounts Payable API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Financial Edge NXT
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
General Ledger API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Statistical Unit API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Treasury API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Fundraiser Performance Management™
Blackbaud Fundraiser Performance Management™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
FPM Data Integration
Blackbaud Giving Search™
Blackbaud Grantmaking™
Blackbaud Grantmaking™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Outcomes™
Blackbaud Guided Fundraising™
Blackbaud Impact Edge™
Blackbaud Internet Solutions™
Blackbaud Luminate Online®
Luminate CMS
Luminate Integration
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Blackbaud Luminate Online®
We have identified an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
We have identified an issue leading to intermittent delays in emails sending for a small percentage of campaigns and transactional emails (e.g. donation receipts).
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
Luminate WebServices
Team Raiser
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
Blackbaud Merchant Services™
Blackbaud Merchant Services™
Blackbaud MobilePay™
Payments API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud MobilePay Terminal
Blackbaud NetCommunity™
Blackbaud Online Express™
Blackbaud Online Express™
Blackbaud Raiser's Edge NXT®
Communication Preference API (Beta)
Constituent API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Fundraising API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Gift API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Online Registration Service (Beta)
Opportunity API
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Raiser's Edge NXT®
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have identified an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
We have identified an issue leading to intermittent delays in emails sending for a small percentage of campaigns and transactional emails (e.g. donation receipts).
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
List API (Beta)
Email Marketing
Prospect Insights
Blackbaud Stewardship Management™
Blackbaud Tuition Management™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud Website Package
Blackbaud Direct Marketing™
Blackbaud DonorCentrics
Blackbaud Email Services
Blackbaud Financial Edge®
Blackbaud Giving Checkout®
Giving Checkout® (US)
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Giving Checkout® (UK)
Blackbaud Grateful Patient Solution
JustGiving® from Blackbaud®
We have identified an issue which is preventing some donor data from appearing in donation reports for the period from Saturday 6th December onwards. Our engineers are working to resolve this as quickly as possible. Please continue to reference this page for updates.
Blackbaud MobileMission™
Blackbaud OmniPoint™
Blackbaud Payment Services
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Blackbaud Raiser's Edge®
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Blackbaud ResearchPoint™
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud WealthPoint®
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Blackbaud YourCause®
YourCause® CSRconnect®
We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.
Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
YourCause® GrantsConnect®
YourCause® NPOconnect®
Blackbaud DonorCentral® NXT
We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.