Blackbaud Status

Resolved: This issue has been resolved. If your Blackbaud CRM environment is hosted outside of Blackbaud, please refer to Knowledgebase Article 208069 for the steps needed to address this on your side.

Identified: A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service.  Our engineers are continuing to work on a resolution to this problem.  Next update will be 6/2/2026.  If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069

Identified: A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service.  Our engineers are currently working on a resolution to this problem.  Next update will be 6/1/2026.  If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069

Identified: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Identified: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Identified: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.

Investigating: We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Monitoring: Fix has implemented and are currently verifying that this issue is resolved. Incident is being placed in monitoring status.

Investigating: Fix has implemented and are currently verifying that this issue is resolved. Incident is being placed in monitoring status.

Investigating: Users unable to upload and access attachments. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.