Blackbaud Status

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

Investigating: We are currently investigating this issue.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: The issue has been identified and a fix is being implemented.

Investigating: The customer is experiencing issues accessing the JustGiving webpage due to an API outage affecting the digital services, which is preventing form validation. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified the cause of this issue and deployed a fix. Users should now be able to make updates to the LTI settings in Assignments and Topics. We are working to restore missing submissions, which we expect to be complete later this afternoon. Please continue to reference this page for updates.

Investigating: We have identified an issue where LTI settings are not saving on Assignments or Topics. Assignments and Topics previously created with an LTI resource, such as Turnitin, are not currently accessible. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.