Blackbaud Status

Identified: We are aware of an issue impacting a subset of customers when attempting to access Blackbaud University at LEARN.BLACKBAUD.COM ; Our engineers have identified the cause and are working on a solution to this issue, the next update will be Monday 7/20 by Noon ET.

Investigating: We are aware of an issue impacting a subset of customers when attempting to access Blackbaud University at LEARN.BLACKBAUD.COM ; Our engineers are investigating this issue and next update will be tomorrow by 5PM ET.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Investigating: We have identified an issue impacting some of our customers causing users to be unable to launch database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: This incident has been resolved.

Investigating: We have identified an issue impacting some of our customers causing users to be unable to launch database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing them to receive exceptions in Web view batches. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: This incident has been resolved.

Monitoring: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Investigating: We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The issue identified sporadically impacted a subset of users on Safari version 25.6.2. We have applied a fix to resolve the issue and will continue to monitor.