Blackbaud Status

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We have identified an issue impacting some of our customers access of Altru through Blackbaud.com and access to Online Giving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue impacting some of our customers access of Altru through Blackbaud.com and access to Online Giving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.

Investigating: Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

Investigating: Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.

Investigating: Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

Investigating: Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.

Investigating: Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

Investigating: Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented. Please continue to reference this page for update.

Investigating: We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: Our engineers have successfully diagnosed the eCommerce page errors, and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

Investigating: We have identified an issue that is leading to Technical Difficulties errors when visiting some eCommerce pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented. Please continue to reference this page for update.

Investigating: We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.

Investigating: Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

Investigating: Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

Investigating: DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.

Resolved: An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Identified: We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Monitoring: Blackbaud solutions/services impacted by the Amazon Web Services outage have returned to full functionality. Customers can reference https://kb.blackbaud.com/knowledgebase/articles/Article/206956 which outlines the solution impacts and potential customer actions related to this outage by product.

Monitoring: Like several organizations across the world, some Blackbaud solutions and services had varying degrees of performance degradation due to a global Amazon Web Services outage on October 20, 2025.

As of 9:30 a.m. ET on October 21, 2025, Blackbaud solutions/services impacted by this incident have returned to full functionality. We continue to monitor our solutions for any potential impacts and will communicate any further remediation steps to our customers on this page.

Monitoring: Like several organizations across the world, some Blackbaud solutions and services had varying degrees of performance degradation due to a global Amazon Web Services outage on October 20, 2025.

As of 9:30 a.m. ET on October 21, 2025, Blackbaud solutions/services impacted by this incident have returned to full functionality. We continue to monitor our solutions for any potential impacts and will communicate any further remediation steps to our customers on this page.

Investigating: We are experiencing improved system response and reduced errors for Blackbaud customers. However, the symptoms noted below may still occur intermittently as work continues. Amazon has reported improvements in their recovery efforts, but has not given a full restoration timeline for this outage. Our teams will focus on monitoring changes to their incident status and any impact to Blackbaud customers overnight. We will provide another update on this page by 9:30 a.m. ET on October 21, 2025.

Investigating: Our teams continue to see varying impacts to some Blackbaud solutions due to an outage with Amazon Web Services. These include:

• Blackbaud K-12 Education Solutions – Some customers are experiencing 504 errors when attempting to log into the solution.
• Blackbaud Integrated Payments – Some customers are experiencing issues with payment forms, processing payments or accessing Payment Services, including the ability to refund, in products.
• Blackbaud Luminate Online – Recurring gift tasks have been temporarily paused. Impacted gifts will have their installment charged once the task is re-enabled. We appreciate your patience as we work to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services.

• Blackbaud K-12 Education Solutions – Some customers are experiencing 504 errors when attempting to log into the solution.
• Blackbaud Integrated Payments – Some customers are experiencing issues with payment forms, processing payments or accessing Payment Services, including the ability to refund, in products.
• Blackbaud Luminate Online – Recurring gift tasks have been temporarily paused. Impacted gifts will have their installment charged once the task is re-enabled.
  We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. This outage could also impact payment forms and processing within some Blackbaud solutions. We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: We are continuing to investigate this issue.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. Our teams are seeing improvements in some Blackbaud customers' ability to login, but some latency issues continue while navigating the solution. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.

Investigating: We are investigating reports of users experiencing 504 errors when attempting to login. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.