Blackbaud Status

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We are investigating reports of users that are unable to see submitted gifts which need to be matched to constituents in the Online Data Review module. Our engineers are diagnosing the cause so that we can resolve this for you as quickly as possible. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Investigating: We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Resolved: We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Monitoring: We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Investigating: We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.