Blackbaud status is Operational

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Blackbaud Altru®

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Core Functionality
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Blackbaud eTapestry®

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Blackbaud Luminate Online®
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Blackbaud NetCommunity™

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Raiser's Edge NXT®
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Email Marketing
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Active Issue Alert – Payment Services, Luminate Online, Raisers Edge NXT, eTapestry, Altru - #000557675
Started 3 Oct 2024 18:57:52 (7 months ago), still ongoing
Major Incident
Investigating
Blackbaud Luminate Online®
Raiser's Edge NXT®
Blackbaud eTapestry®
Payment Services

We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – JustGiving® from Blackbaud - 000550131
Started 30 Aug 2024 15:06:37 (8 months ago), still ongoing
Minor Incident
Investigating
JustGiving® from Blackbaud®

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Recently Resolved Incidents

Active Issue Alert – Blackbaud Education Core Functionality - 000601456
Started 21 Apr 2025 10:55:43 (21 hours ago), resolved 21 Apr 2025 13:14:53 (19 hours ago)
Incident without Impact
Resolved
Core Functionality

We are investigating an issue preventing ODBC access in Education Management for customers that use "SDK". Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – BBPS - 000601452
Started 20 Apr 2025 05:57:45 (2 days ago), resolved 20 Apr 2025 06:13:56 (2 days ago)
Minor Incident
Resolved
Payment Services

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT - 000601270
Started 17 Apr 2025 21:56:39 (4 days ago), resolved 17 Apr 2025 23:27:59 (4 days ago)
Incident without Impact
Resolved
Raiser's Edge NXT®

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud NetCommunity™ - #000601176
Started 17 Apr 2025 18:03:58 (5 days ago), resolved 17 Apr 2025 19:42:05 (5 days ago)
Major Incident
Resolved
Blackbaud NetCommunity™

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Luminate Online®, Blackbaud Raiser's Edge NXT® - #000600406
Started 15 Apr 2025 14:00:22 (7 days ago), resolved 17 Apr 2025 13:04:48 (5 days ago)
Minor Incident
Resolved
Blackbaud Luminate Online®
Email Marketing

We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge - 000600757
Started 16 Apr 2025 14:33:10 (6 days ago), resolved 16 Apr 2025 15:22:58 (6 days ago)
Minor Incident
Resolved
Raiser's Edge®

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Altru - #000600366
Started 15 Apr 2025 12:43:45 (7 days ago), resolved 15 Apr 2025 13:08:30 (7 days ago)
Minor Incident
Resolved
Blackbaud Altru®

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Blackbaud Outage Survival Guide

A step-by-step guide to help you survive a Blackbaud outage
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    Blackbaud Components

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    Blackbaud.com

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    now
    Blackbaud.com
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    signin.blackbaud.com
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    Support
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    Blackbaud ID
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    Blackbaud Customer Success
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    now

    Blackbaud Altru®

    Tue 15
    Wed 16
    Thu 17
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    Sat 19
    Sun 20
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    now
    Active Issue Alert – Blackbaud Altru - #000600366
    Started 15 Apr 2025 12:43:45 (7 days ago), resolved 15 Apr 2025 13:08:30 (7 days ago)
    Minor Incident
    Resolved
    Blackbaud Altru®

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

    Blackbaud Analytics

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    Blackbaud Award Management™

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    Blackbaud CRM™

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    Blackbaud Education Management Solutions

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    Blackbaud School Website System™
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    now
    Blackbaud Enrollment Management System™
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    Blackbaud Learning Management System
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    Blackbaud Student Information System™
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    Core Functionality
    Tue 15
    Wed 16
    Thu 17
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    Active Issue Alert – Blackbaud Education Core Functionality - 000601456
    Started 21 Apr 2025 10:55:43 (21 hours ago), resolved 21 Apr 2025 13:14:53 (19 hours ago)
    Incident without Impact
    Resolved
    Core Functionality

    We are investigating an issue preventing ODBC access in Education Management for customers that use "SDK". Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.

    School API
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    Blackbaud Billing Management™
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    now

    Blackbaud eTapestry®

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    now
    Active Issue Alert – Payment Services, Luminate Online, Raisers Edge NXT, eTapestry, Altru - #000557675
    Started 3 Oct 2024 18:57:52 (7 months ago), still ongoing
    Major Incident
    Investigating
    Blackbaud Luminate Online®
    Raiser's Edge NXT®
    Blackbaud eTapestry®
    Payment Services

    We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Blackbaud Financial Aid Management™

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    Blackbaud Financial Edge NXT®

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    Accounts Payable API
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    now
    Financial Edge NXT
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    General Ledger API
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    now
    Statistical Unit API
    Tue 15
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    Treasury API
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    now

    Blackbaud Fundraiser Performance Management™

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    now
    Blackbaud Fundraiser Performance Management™
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    now
    FPM Data Integration
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    now

    Blackbaud Giving Search™

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    now

    Blackbaud Grantmaking™

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    now
    Blackbaud Grantmaking™
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    now
    Blackbaud Outcomes™
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    now

    Blackbaud Guided Fundraising™

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    now

    Blackbaud Impact Edge™

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    Blackbaud Internet Solutions™

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    Blackbaud Luminate Online®

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    Luminate CMS
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    Luminate Integration
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    now
    Blackbaud Luminate Online®
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    Active Issue Alert – Payment Services, Luminate Online, Raisers Edge NXT, eTapestry, Altru - #000557675
    Started 3 Oct 2024 18:57:52 (7 months ago), still ongoing
    Major Incident
    Investigating
    Blackbaud Luminate Online®
    Raiser's Edge NXT®
    Blackbaud eTapestry®
    Payment Services

    We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Active Issue Alert – Blackbaud Luminate Online®, Blackbaud Raiser's Edge NXT® - #000600406
    Started 15 Apr 2025 14:00:22 (7 days ago), resolved 17 Apr 2025 13:04:48 (5 days ago)
    Minor Incident
    Resolved
    Blackbaud Luminate Online®
    Email Marketing

    We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

    Luminate WebServices
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    Team Raiser
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    Blackbaud Merchant Services™

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    Blackbaud Merchant Services™
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    now
    Blackbaud MobilePay™
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    Payments API
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    Blackbaud MobilePay Terminal
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    now

    Blackbaud NetCommunity™

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    Active Issue Alert – Blackbaud NetCommunity™ - #000601176
    Started 17 Apr 2025 18:03:58 (5 days ago), resolved 17 Apr 2025 19:42:05 (5 days ago)
    Major Incident
    Resolved
    Blackbaud NetCommunity™

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Blackbaud Online Express™

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    Blackbaud Online Express™
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    now

    Blackbaud Raiser's Edge NXT®

    Tue 15
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    now
    Communication Preference API (Beta)
    Tue 15
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    now
    Constituent API
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    now
    Fundraising API
    Tue 15
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    now
    Gift API
    Tue 15
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    now
    Online Registration Service (Beta)
    Tue 15
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    now
    Opportunity API
    Tue 15
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    now
    Raiser's Edge NXT®
    Tue 15
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    now
    Active Issue Alert – Payment Services, Luminate Online, Raisers Edge NXT, eTapestry, Altru - #000557675
    Started 3 Oct 2024 18:57:52 (7 months ago), still ongoing
    Major Incident
    Investigating
    Blackbaud Luminate Online®
    Raiser's Edge NXT®
    Blackbaud eTapestry®
    Payment Services

    We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Active Issue Alert – Raiser's Edge NXT - 000601270
    Started 17 Apr 2025 21:56:39 (4 days ago), resolved 17 Apr 2025 23:27:59 (4 days ago)
    Incident without Impact
    Resolved
    Raiser's Edge NXT®

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    List API (Beta)
    Tue 15
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    now
    Email Marketing
    Tue 15
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    now
    Active Issue Alert – Blackbaud Luminate Online®, Blackbaud Raiser's Edge NXT® - #000600406
    Started 15 Apr 2025 14:00:22 (7 days ago), resolved 17 Apr 2025 13:04:48 (5 days ago)
    Minor Incident
    Resolved
    Blackbaud Luminate Online®
    Email Marketing

    We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

    Prospect Insights
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    now

    Blackbaud Stewardship Management™

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    now

    Blackbaud Tuition Management™

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    now

    Blackbaud Website Package

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    now

    Blackbaud Direct Marketing™

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    now

    Blackbaud DonorCentrics

    Tue 15
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    now

    Blackbaud Email Services

    Tue 15
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    now

    Blackbaud Financial Edge®

    Tue 15
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    now

    Blackbaud Giving Checkout®

    Tue 15
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    now
    Giving Checkout® (US)
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    now
    Giving Checkout® (UK)
    Tue 15
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    now

    Blackbaud Grateful Patient Solution

    Tue 15
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    now

    JustGiving® from Blackbaud®

    Tue 15
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    now
    Active Issue Alert – JustGiving® from Blackbaud - 000550131
    Started 30 Aug 2024 15:06:37 (8 months ago), still ongoing
    Minor Incident
    Investigating
    JustGiving® from Blackbaud®

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

    Blackbaud MobileMission™

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    now

    Blackbaud OmniPoint™

    Tue 15
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    now

    Blackbaud Payment Services

    Tue 15
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    Sat 19
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    Mon 21
    now
    Active Issue Alert – Payment Services, Luminate Online, Raisers Edge NXT, eTapestry, Altru - #000557675
    Started 3 Oct 2024 18:57:52 (7 months ago), still ongoing
    Major Incident
    Investigating
    Blackbaud Luminate Online®
    Raiser's Edge NXT®
    Blackbaud eTapestry®
    Payment Services

    We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Active Issue Alert – BBPS - 000601452
    Started 20 Apr 2025 05:57:45 (2 days ago), resolved 20 Apr 2025 06:13:56 (2 days ago)
    Minor Incident
    Resolved
    Payment Services

    We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

    Blackbaud Raiser's Edge®

    Tue 15
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    Sun 20
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    now
    Active Issue Alert – Raiser's Edge - 000600757
    Started 16 Apr 2025 14:33:10 (6 days ago), resolved 16 Apr 2025 15:22:58 (6 days ago)
    Minor Incident
    Resolved
    Raiser's Edge®

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

    Blackbaud ResearchPoint™

    Tue 15
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    now

    Blackbaud WealthPoint®

    Tue 15
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    now

    Blackbaud YourCause®

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    now
    YourCause® CSRconnect®
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    now
    YourCause® GrantsConnect®
    Tue 15
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    now
    YourCause® NPOconnect®
    Tue 15
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    now

    Blackbaud DonorCentral® NXT

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    now