Poly Cloud Services status is Operational

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Recently Resolved Incidents

Error with new application sign-in and connection to IoT
Started 11 Nov 2025 18:14:24 (4 days ago), resolved 12 Nov 2025 12:14:51 (3 days ago)
Minor Incident
Resolved
Poly Lens

We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.

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    Error with new application sign-in and connection to IoT
    Started 11 Nov 2025 18:14:24 (4 days ago), resolved 12 Nov 2025 12:14:51 (3 days ago)
    Minor Incident
    Resolved
    Poly Lens

    We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.

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