One.com Status

Resolved: Account creation for Exchange accounts, are now working again for exsisting customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Investigating: It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.

Identified: For now the following applies No customer can purchase new Exchange plans or do changes to their current ones. You can still send and recive emails.

We will update here when we have more updates

Identified: As of right now the following applies:

For customers who already have 1 or more active Exchange accounts: Everything works as expected and as it should. For customers who do not currently have an active Exchange account with us: It is currently not possible to order this. We have no ETA for when this wil be available again. But we will update here when we have more details.

Identified: For now the following applies No customer can purchase new Exchange plans or do changes to their current ones. You can still send and recive emails.

We will update here when we have more updates

Identified: As of right now the following applies:

For customers who already have 1 or more active Exchange accounts: Everything works as expected and as it should. For customers who do not currently have an active Exchange account with us: It is currently not possible to order this. We have no ETA for when this wil be available again. But we will update here when we have more details.

Identified: We are still having issues with Exchange for all customers. For now all features for existing Exchange customer should work just fine. This includes things like password resets, account deletion and changing billing cycle.

Sending/recieving mails are not impacted in any way by this .

We will continue to provide updates as we have any.

Identified: We are continuing to work on a fix for this issue.

For now, sending and reciving emails is still working just fine.

Identified: We have identified the issue. Unfortunatley we dont have any timeline for when its fixed.

The issue is currently affecting the following Exchange features: New account creation Password resets Upgrading between tiers Changing billing cycle Removing accounts

If you need help with your Exchange account, please reach out to our support on https://one.com/chat and our support is ready to answer questions.

Investigating: This also causes issues with resetting password in Exchange for current customers.

Investigating: It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.

This now applies to all customers.

Investigating: It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.

Resolved: Website Builder access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Identified: We have identified an issue affecting certain customers using our Website Builder.

The issue may result in: Problems when publishing Files or images not loading in the editor General slowness when making edits

Our developers have identified the root cause of the issue and are actively working on a fix.

For affected customers, the issue is intermittent - you may be able to publish successfully at a later time.

We will provide further updates as soon as more information is available.