Acquia Status

Resolved: Acquia has resolved the caching issue impacting Source CMS. We will continue monitoring to ensure stability.

Identified: Acquia has mitigated most of the impact of the caching issue and is continuing work on a solution for sites still impacted. We will update as new information becomes available.

Identified: Acquia is continuing work on remediation of the caching issue with Source CMS. We will keep you updated as we continue the work and more information becomes available.

Identified: Acquia is continuing to work on remediation on the impact of sites experiencing the caching issue with Source CMS. We will continue to keep you updated as more information becomes available.

Identified: The cause has been identified and active remediation is underway. Acquia is working to restore full functionality to Source CMS. We will continue to keep you updated as more information becomes available.

Investigating: Acquia is investigating a caching issue impacting Source CMS that is resulting in downtime for impacted sites. We will update you as more information becomes available.

Resolved: We've resolved the issue causing intermittent errors when searching for EU hosted customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Investigating: We're currently investigating an issue where some EU hosted customers are encountering intermittent errors when searching.

Resolved: We have verified that system performance has fully stabilised following the implemented fix. The site unavailability and performance issues affecting a subset of Acquia Cloud Next applications are now completely resolved, and all services are operating normally. Thank you for your patience while we addressed this issue.

Monitoring: A fix has been implemented to address the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Service has been restored and intermittent 404 Not Found errors should no longer occur. We are currently monitoring system performance to ensure full stability and will provide a final update once the incident is fully resolved.

Identified: We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.

Investigating: We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application. Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next. Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.