Acquia Status

Resolved: The issue impacting Acquia Cloud Professional (ACP) service is now fully resolved. All new sales and server configuration services for ACP are now available and fully operational. Thank you for your patience while our team worked on this resolution.

Identified: Acquia has identified the cause of the issue impacting Acquia Cloud Professional service and are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will continue to provide more information as it becomes available.

Identified: Acquia has identified the cause of the issue impacting Acquia Cloud Professional service. We are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will provide more information as it becomes available.

Investigating: Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.

Resolved: The issue impacting Acquia Cloud Professional (ACP) service is now fully resolved. All new sales and server configuration services for ACP are now available and fully operational. Thank you for your patience while our team worked on this resolution.

Identified: Acquia has identified the cause of the issue impacting Acquia Cloud Professional service and are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will continue to provide more information as it becomes available.

Identified: Acquia has identified the cause of the issue impacting Acquia Cloud Professional service. We are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will provide more information as it becomes available.

Investigating: Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.

Resolved: The issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature has been resolved, and all impacted services have been restored.

Identified: Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.

Identified: Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.

Identified: Our engineering team has identified the issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature enabled. Work is ongoing to deploy a fix. We’ll keep you updated as progress is made toward resolving the service interruption

Identified: Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.

Identified: Acquia has identified the root cause of the service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. Our Teams are currently working on deploying a fix. We will continue to provide updates as we make progress toward resolution.

Investigating: We are continuing to investigate the interruption of service impacting access to the Acquia Cloud UI Application for customers with the IP address allowlisting feature enabled. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding!

Investigating: We are currently investigating an interruption of service impacting access to the Acquia Cloud UI Application for a subset of customers. Initial investigation indicates that users who have the IP address allowlisting feature enabled on their account are unable to access their applications and may be encountering error messages. Our Team has detected the issue and are working towards identifying the root cause and restore full functionality. We apologize for any inconvenience caused and will provide further updates as the situation develops.

Resolved: Update: The hotfix addressing the image editing issue for Acquia Source customers has been successfully released and tested. The issue, which was introduced in version 2.19.0 as part of a canvas update, is now fully resolved. Customers can now return to normal operations and no longer need to use the previously suggested workaround. Our team will continue to monitor the platform closely.

Monitoring: We have identified the underlying cause of the issue preventing Acquia Source customers from replacing images on existing pages This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1. Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2. Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.

In the meantime, please continue to use the following workaround:

1. Re-add the same image component to the page.
2. Copy your content to the new component.
3. Delete the old component and save the page.

We appreciate your patience and will provide further updates.

Monitoring: We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1. Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2. Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.

In the meantime, please continue to use the following workaround:

1. Re-add the same image component to the page.
2. Copy your content to the new component.
3. Delete the old component and save the page.

We appreciate your patience and will provide further updates. If you have any questions with the hotfix, please let us know.

Monitoring: We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1. Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2. Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. A hotfix release is currently rolling out that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release. If you have any questions with the hotfix, please let us know.

Identified: We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1. Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).

2. Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

A fix is still in progress, which will be released as soon as it is possible. In the meantime, please continue to use the following workaround:

1. Re-add the same image component to the page.
2. Copy your content to the new component.
3. Delete the old component and save the page.

We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.

Identified: We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1. Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).

2. Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

A fixed is in progress, which will be released as soon as possible. In the meantime, please continue to use the following workaround:

1. Re-add the same image component to the page.
2. Copy your content to the new component.
3. Delete the old component and save the page.

We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.

Investigating: We are currently investigating an issue where Acquia Source customers are unable to replace existing images on existing pages. This was introduced in version 2.19.0 as part of a canvas update. There are two related issues:

1. Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2. Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

We are working to resolve this issue and have a temporary workaround in place as followed:

• Re-add the same image component to the page.
• Copy your content to the new component.
• Delete the old component and save the page.

We will provide additional information as it becomes available.