Acquia Status
Real-time updates of Acquia issues and outages
Acquia status is Operational
Acquia Cloud Next
Acquia Cloud Platform Enterprise
AcquiaID
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Active Incidents
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.
Recently Resolved Incidents
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets.
Affected Service: New support ticket creation in the Cloud UI portal.
Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational.
Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support
Thank you for your patience as we work to resolve this quickly.
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
Acquia Outage Survival Guide
Acquia Components
Acquia Cloud Next
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.
Acquia Cloud Platform Enterprise
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.
Acquia Cloud Platform Professional
Acquia Site Factory
Acquia Cloud IDE
Acquia Drupal Cloud UI
Acquia Support Systems
Acquia Migrate
Acquia Drupal Cloud API
Acquia Search
Acquia CLI
Acquia Cloud CD Pipelines
Acquia Cloud CD Environments
Acquia Node.js
Acquia Commerce Manager
Acquia Site Studio
Acquia Content Hub
Acquia Edge CDN
Acquia Edge Security
Acquia Edge Standard
Acquia Customer Data Platform
Acquia Campaign Studio
Acquia Personalization
Acquia Campaign Factory
Acquia Academy
Acquia DAM (Classic)
Acquia Code Studio
Acquia Docs
Acquia Web Governance (formerly Acquia Optimize)
AcquiaID
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets.
Affected Service: New support ticket creation in the Cloud UI portal.
Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational.
Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support
Thank you for your patience as we work to resolve this quickly.