Volusion status is Operational

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Merchant Storefronts
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Payment Gateway Services
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Third-Party Services
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Chat Support Not Loading
Started 16 Jun 2025 18:30:08 (2 days ago), resolved 16 Jun 2025 22:06:21 (2 days ago)
Critical Incident
Resolved
Third-Party Services

We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.

Some Stores Cannot Take Payments
Started 29 May 2025 15:12:58 (20 days ago), resolved 13 Jun 2025 18:28:02 (5 days ago)
Critical Incident
Resolved
Payment Gateway Services

We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.

Some Sites Experiencing Downtime
Started 12 Jun 2025 18:12:17 (6 days ago), resolved 12 Jun 2025 21:52:38 (6 days ago)
Critical Incident
Resolved
Merchant Storefronts

Some sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.

Volusion Outage Survival Guide

A step-by-step guide to help you survive a Volusion outage
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    Volusion Components

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    Volusion Platform

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    Merchant Storefronts
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    Some Sites Experiencing Downtime
    Started 12 Jun 2025 18:12:17 (6 days ago), resolved 12 Jun 2025 21:52:38 (6 days ago)
    Critical Incident
    Resolved
    Merchant Storefronts

    Some sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.

    Payment Gateway Services
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    Sun 15
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    now
    Some Stores Cannot Take Payments
    Started 29 May 2025 15:12:58 (20 days ago), resolved 13 Jun 2025 18:28:02 (5 days ago)
    Critical Incident
    Resolved
    Payment Gateway Services

    We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.

    Email Services
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    Third-Party Services
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    Chat Support Not Loading
    Started 16 Jun 2025 18:30:08 (2 days ago), resolved 16 Jun 2025 22:06:21 (2 days ago)
    Critical Incident
    Resolved
    Third-Party Services

    We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.

    Merchant Dashboard
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    Support
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    FTP
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    Volusion Branded Sites

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