Volusion status is Minor Service Outage

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Volusion Platform

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Merchant Storefronts
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Email Services
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Active Incidents

Outage With Third Party Email Service Provider
Started 29 Oct 2025 16:25:21 (4 hours ago), still ongoing
Major Incident
Identified
Email Services

We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.

Recently Resolved Incidents

Intermittent Checkout Failure
Started 22 Oct 2025 16:54:02 (7 days ago), resolved 23 Oct 2025 17:25:16 (6 days ago)
Minor Incident
Resolved
Merchant Storefronts

We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.

Volusion Outage Survival Guide

A step-by-step guide to help you survive a Volusion outage
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    Volusion Components

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    Volusion Platform

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    Merchant Storefronts
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    Intermittent Checkout Failure
    Started 22 Oct 2025 16:54:02 (7 days ago), resolved 23 Oct 2025 17:25:16 (6 days ago)
    Minor Incident
    Resolved
    Merchant Storefronts

    We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.

    Payment Gateway Services
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    Email Services
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    Outage With Third Party Email Service Provider
    Started 29 Oct 2025 16:25:21 (4 hours ago), still ongoing
    Major Incident
    Identified
    Email Services

    We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.

    Third-Party Services
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    Merchant Dashboard
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    Support
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    FTP
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    Volusion Branded Sites

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