Volusion Status

Resolved: This incident has been resolved.

Monitoring: We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.

Investigating: We have received reports of downtime and are currently investigating. We will update you here as soon as possible.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Premium checkout feature is currently experiencing an outage. We are working quickly to investigate and resolve this issue and will post updates as soon as possible.

Monitoring: A fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.

Investigating: We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.

Investigating: We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.

Resolved: This incident has been resolved.

Monitoring: We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.

Investigating: We have received reports of downtime and are currently investigating. We will update you here as soon as possible.

Resolved: This incident has been resolved.

Investigating: We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.

Investigating: We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.

Investigating: We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.