Volusion Status

Resolved: This incident has been resolved.

Monitoring: We have implemented a fix and will continue to monitor the situation.

Investigating: We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.

Investigating: We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.

Investigating: We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.

Resolved: This incident has been resolved and all sites should be functional.

Monitoring: Sites are coming back up as Google Cloud recovers from the incident. We are continuing to monitor and you can track the progress of this outage at:

Pingdom Outage Tracker: https://www.pingdom.com/outages/

Cloudflare Status Page https://www.cloudflarestatus.com/

Google Cloud Platform https://status.cloud.google.com/

Identified: The issue has been identified. Google Cloud Platform, a major cloud hosting provider, is having a major outage, which is affecting other providers like Cloudflare. We apologize for the inconvenience. You can track the progress of this outage at the following sites:

Pingdom Outage Tracker: https://www.pingdom.com/outages/

Cloudflare Status Page https://www.cloudflarestatus.com/

Google Cloud Platform https://status.cloud.google.com/

Investigating: Some sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.