Swell Status

Resolved: It was false-positive alarm from our logging system

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

Resolved: After deploying the fix, everything looks working as expected

Monitoring: Issue was caused by misconfiguration during our deployment, Fix already applied, we are monitoring situation

Investigating: The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.

Identified: A fix has been successfully applied, and data processing is now operating as expected.

All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing.

We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks.

We will continue to monitor and provide updates as more information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.

Identified: A fix has been successfully applied, and data processing is now operating as expected.

All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing.

We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks.

We will continue to monitor and provide updates as more information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.