iQmetrix status is Under Maintenance

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iQmetrix RQ

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General RQ
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Logins
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Carrier Integration
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General Rqmobile
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Logins
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General Partner Integration
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Active Incidents

No active incidents

Recently Resolved Incidents

Dropship Ship to Home
Started 10 Jul 2025 18:59:38 (5 days ago), resolved 11 Jul 2025 14:49:44 (4 days ago)
Minor Incident
Resolved
General Partner Integration

Our team is standing up a Service related to Dropship Address Verification. The change cannot be deployed until after business hours so Dropship will be down for the remainder of the day. We will update this incident when the change has been implemented.

Service Disruption impacting RQmobile and RQ
Started 9 Jul 2025 13:07:11 (6 days ago), resolved 9 Jul 2025 14:33:15 (6 days ago)
Critical Incident
Resolved
General RQ
General Rqmobile
Logins
Logins

We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.

RQ Crashing when processing Dropship
Started 8 Jul 2025 18:44:25 (7 days ago), resolved 9 Jul 2025 14:07:24 (6 days ago)
Minor Incident
Resolved
Carrier Integration

We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.

iQmetrix Outage Survival Guide

A step-by-step guide to help you survive a iQmetrix outage
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    iQmetrix Components

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    iQmetrix RQ

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    General RQ
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    Service Disruption impacting RQmobile and RQ
    Started 9 Jul 2025 13:07:11 (6 days ago), resolved 9 Jul 2025 14:33:15 (6 days ago)
    Critical Incident
    Resolved
    General RQ
    General Rqmobile
    Logins
    Logins

    We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.

    Logins
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    now
    Service Disruption impacting RQmobile and RQ
    Started 9 Jul 2025 13:07:11 (6 days ago), resolved 9 Jul 2025 14:33:15 (6 days ago)
    Critical Incident
    Resolved
    General RQ
    General Rqmobile
    Logins
    Logins

    We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.

    Transactions
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    Carrier Integration
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    RQ Crashing when processing Dropship
    Started 8 Jul 2025 18:44:25 (7 days ago), resolved 9 Jul 2025 14:07:24 (6 days ago)
    Minor Incident
    Resolved
    Carrier Integration

    We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.

    Integrated Payments
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    iQmetrix RQmobile

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    General Rqmobile
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    Service Disruption impacting RQmobile and RQ
    Started 9 Jul 2025 13:07:11 (6 days ago), resolved 9 Jul 2025 14:33:15 (6 days ago)
    Critical Incident
    Resolved
    General RQ
    General Rqmobile
    Logins
    Logins

    We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.

    Logins
    Tue 8
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    now
    Service Disruption impacting RQmobile and RQ
    Started 9 Jul 2025 13:07:11 (6 days ago), resolved 9 Jul 2025 14:33:15 (6 days ago)
    Critical Incident
    Resolved
    General RQ
    General Rqmobile
    Logins
    Logins

    We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.

    Transactions
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    Carrier Integration
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    Integrated Payments
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    iQmetrix Reporting

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    Business Intelligence (BI)
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    Data Connect
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    Database Replication
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    RQ Reporting
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    iQmetrix Payments

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    Integrated Payments
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    Bill Pay
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    Online Payments
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    Terminal Service
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    Pay Online
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    Integrated Payments
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    MSP (iQ)
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    First Data
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    Global
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    Elavon
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    iQmetrix Carrier Integration

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    General Carrier Integration
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    Rogers Carrier Integration
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    US Cellular Carrier Integration
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    Verizon Carrier Integration
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    Tbaytel Carrier Integration
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    Telus/Koodo Carrier Integration
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    Bell/Virgin Carrier Integration
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    Lucky Carrier Integration
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    Shaw Carrier Integration
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    Freedom Carrier Integration
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    iQmetrix VivaTracker

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    VT Reporting
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    POS Entry
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    Website Log-in
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    Tracker
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    iQmetrix Partner Integrations

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    General Partner Integration
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    Dropship Ship to Home
    Started 10 Jul 2025 18:59:38 (5 days ago), resolved 11 Jul 2025 14:49:44 (4 days ago)
    Minor Incident
    Resolved
    General Partner Integration

    Our team is standing up a Service related to Dropship Address Verification. The change cannot be deployed until after business hours so Dropship will be down for the remainder of the day. We will update this incident when the change has been implemented.

    VMI
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    Warranty
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    Trade-In
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    iQmetrix myRQ

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    iQmetrix eCommerce

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    iQmetrix Hub

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    iQmetrix Verizon BOPIS

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    iQmetrix Endless Aisle

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