BigCommerce Status

Resolved: Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 18:49 UTC. Action was taken and error rates returned to normal at 19:05 UTC. All systems are fully operational.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Resolved: BigCommerce engineers were notified of an issue causing HTTP 503 errors over the API at approximately 11:57 UTC. A fix completed rolling out at 17:27 UTC and we no longer observed HTTP 503 errors over the API and all systems are fully operational.

Monitoring: BigCommerce engineers have completed deploying a fix across the platform and are no longer observing HTTP 503 errors for API requests. We will continue to provide updates as they come through.

Identified: BigCommerce engineers are currently deploying a fix across our platform and HTTP 503 errors have decreased significantly. We will continue deploying to the remainder of our platform and will provide additional information as progress continues.

Identified: BigCommerce engineers have identified the root cause of the issue and are working to resolve it. We will provide updates as they come through.

Investigating: The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies. We’re actively working toward a resolution and will provide another update as soon as progress is made.

Investigating: We are continuing to investigate this issue.

Investigating: The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies. We’re actively working toward a resolution and will provide another update as soon as progress is made.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We’re currently investigating an issue causing 503 errors on API and storefront requests. This includes degraded performance on some storefronts and failures for API requests. Our team is working to identify the root cause and restore normal service as quickly as possible.

Resolved: Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 18:49 UTC. Action was taken and error rates returned to normal at 19:05 UTC. All systems are fully operational.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Resolved: BigCommerce engineers were alerted to elevated storefront errors starting around 15:35 UTC. The issue was resolved at 17:05 UTC and all systems are fully operational.

Monitoring: BigCommerce engineers have completed deploying a fix across the platform and are no longer observing elevated errors. We will continue to provide updates as they come through.

Identified: BigCommerce engineers have found the root cause of the issue and are deploying a fix. We will provide more information shortly.

Investigating: BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.