BigCommerce status is Operational

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BigCommerce Reporting & Analytics

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BigCommerce Storefront

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Availability Issue
Started 4 May 2026 17:09:22 (33 minutes ago), resolved 4 May 2026 17:09:22 (33 minutes ago)
Incident without Impact
Resolved
Storefront

Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

Availability Issue
Started 4 May 2026 15:15:59 (2 hours ago), resolved 4 May 2026 15:15:59 (2 hours ago)
Incident without Impact
Resolved
Storefront

Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.

Some pricing rules not applying as expected
Started 1 May 2026 22:37:03 (3 days ago), resolved 3 May 2026 22:35:15 (19 hours ago)
Minor Incident
Resolved
Storefront

BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

Delayed Data in Analytics Reports
Started 30 Apr 2026 22:00:22 (4 days ago), resolved 1 May 2026 03:18:43 (4 days ago)
Minor Incident
Resolved
Reporting & Analytics

Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

Intermittent Availability Issue
Started 28 Apr 2026 23:44:14 (6 days ago), resolved 28 Apr 2026 23:44:14 (6 days ago)
Incident without Impact
Resolved
Storefront

Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

BigCommerce Outage Survival Guide

A step-by-step guide to help you survive a BigCommerce outage
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    BigCommerce Components

    Mon 27
    Tue 28
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    Fri 1
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    now

    BigCommerce API & Webhooks

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    BigCommerce Checkout & Payment Processing

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    BigCommerce Control Panel

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    BigCommerce Email

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    BigCommerce Reporting & Analytics

    Mon 27
    Tue 28
    Wed 29
    Thu 30
    Fri 1
    Sat 2
    Sun 3
    now
    Delayed Data in Analytics Reports
    Started 30 Apr 2026 22:00:22 (4 days ago), resolved 1 May 2026 03:18:43 (4 days ago)
    Minor Incident
    Resolved
    Reporting & Analytics

    Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

    BigCommerce Storefront

    Mon 27
    Tue 28
    Wed 29
    Thu 30
    Fri 1
    Sat 2
    Sun 3
    now
    Intermittent Availability Issue
    Started 28 Apr 2026 23:44:14 (6 days ago), resolved 28 Apr 2026 23:44:14 (6 days ago)
    Incident without Impact
    Resolved
    Storefront

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

    Some pricing rules not applying as expected
    Started 1 May 2026 22:37:03 (3 days ago), resolved 3 May 2026 22:35:15 (19 hours ago)
    Minor Incident
    Resolved
    Storefront

    BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

    Availability Issue
    Started 4 May 2026 15:15:59 (2 hours ago), resolved 4 May 2026 15:15:59 (2 hours ago)
    Incident without Impact
    Resolved
    Storefront

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.

    Availability Issue
    Started 4 May 2026 17:09:22 (33 minutes ago), resolved 4 May 2026 17:09:22 (33 minutes ago)
    Incident without Impact
    Resolved
    Storefront

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

    BigCommerce Client Services

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    Client Portal
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    Support Center
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    BigCommerce B2B Edition

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    B2B Edition - API
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    B2B Edition - Dashboard
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    B2B Edition - Buyers Portal
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    BigCommerce 3rd Party Services

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    Avalara
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    Braintree
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    Braintree PayPal Processing
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    Stripe
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