BigCommerce Status

Resolved: This incident has now been resolved.

Monitoring: Commerce engineers have applied a fix and are monitoring the error rates

Investigating: Commerce engineers are looking into increased error rate for subset of stores in AU.

Resolved: The email issue affecting B2B Ninja is resolved and quotes are sending normally again.

Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront.

To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action.

We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.

Monitoring: The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.

Identified: The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.

Identified: The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.

Identified: We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.

Identified: We've escalated the issue to our third party email service. We're working with them to get this resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.