BigCommerce Status

BigCommerce Status

Real-time updates of BigCommerce issues and outages

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BigCommerce status is Operational

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BigCommerce Control Panel

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Support Center
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Elevated Error Rates when Connecting UPS Live Quotes
Started 22 Jan 2026 18:41:44 (1 day ago), resolved 22 Jan 2026 20:04:05 (1 day ago)
Minor Incident
Resolved
Control Panel

Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.

See all updates
Phone and Chat Systems Offline
Started 22 Jan 2026 10:26:35 (2 days ago), resolved 22 Jan 2026 13:34:35 (2 days ago)
Major Incident
Resolved
Support Center

Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

See all updates

BigCommerce Outage Survival Guide

A step-by-step guide to help you survive a BigCommerce outage
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    BigCommerce Components

    BigCommerce Status

    BigCommerce

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    BigCommerce API & Webhooks

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    BigCommerce Checkout & Payment Processing

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    BigCommerce Control Panel

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    Elevated Error Rates when Connecting UPS Live Quotes
    Started 22 Jan 2026 18:41:44 (1 day ago), resolved 22 Jan 2026 20:04:05 (1 day ago)
    Minor Incident
    Resolved
    Control Panel

    Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.

    See all updates

    BigCommerce Email

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    BigCommerce Reporting & Analytics

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    BigCommerce Storefront

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    BigCommerce Client Services

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    Client Portal
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    Support Center
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    Phone and Chat Systems Offline
    Started 22 Jan 2026 10:26:35 (2 days ago), resolved 22 Jan 2026 13:34:35 (2 days ago)
    Major Incident
    Resolved
    Support Center

    Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

    See all updates

    BigCommerce B2B Edition

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    B2B Edition - API
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    B2B Edition - Dashboard
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    B2B Edition - Buyers Portal
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    BigCommerce 3rd Party Services

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    Avalara
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    Braintree
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    Braintree PayPal Processing
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    Stripe
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    BigCommerce Alternatives

    Revel Systems

    Dakis

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    Lightspeed (U-Series)

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    Everflow Technologies

    Mention Me

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