BigCommerce Status

Resolved: Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.

Resolved: Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.

Resolved: A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.

Monitoring: A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

Identified: The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.

Identified: We are continuing to apply the fix to affected stores.

Identified: BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

Investigating: BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

Investigating: BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.