BigCommerce Status

BigCommerce Status

Real-time updates of BigCommerce issues and outages

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BigCommerce status is Operational

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BigCommerce API & Webhooks

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BigCommerce Control Panel

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BigCommerce Storefront

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Support Center
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Intermittent Availability Issues
Started 4 Oct 2024 18:57:47 (4 days ago), resolved 4 Oct 2024 19:26:54 (4 days ago)
Minor Incident
Resolved
API & Webhooks
Control Panel
Storefront

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

See all updates
Issues with Technical Support Phone queues
Started 3 Oct 2024 15:58:33 (5 days ago), resolved 3 Oct 2024 16:17:40 (5 days ago)
Major Incident
Resolved
Support Center

Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.

See all updates
Elevated error rates for a subset of stores in the EU region
Started 3 Oct 2024 12:01:30 (5 days ago), resolved 3 Oct 2024 14:01:14 (5 days ago)
Incident without Impact
Resolved
Storefront

Elevated error rates for a subset of stores in the EU region

See all updates

BigCommerce Outage Survival Guide

A step-by-step guide to help you survive a BigCommerce outage
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    BigCommerce Components

    BigCommerce Status

    BigCommerce

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    BigCommerce API & Webhooks

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    Intermittent Availability Issues
    Started 4 Oct 2024 18:57:47 (4 days ago), resolved 4 Oct 2024 19:26:54 (4 days ago)
    Minor Incident
    Resolved
    API & Webhooks
    Control Panel
    Storefront

    BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

    See all updates

    BigCommerce Checkout & Payment Processing

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    BigCommerce Control Panel

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    Intermittent Availability Issues
    Started 4 Oct 2024 18:57:47 (4 days ago), resolved 4 Oct 2024 19:26:54 (4 days ago)
    Minor Incident
    Resolved
    API & Webhooks
    Control Panel
    Storefront

    BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

    See all updates

    BigCommerce Email

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    BigCommerce Reporting & Analytics

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    BigCommerce Storefront

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    Elevated error rates for a subset of stores in the EU region
    Started 3 Oct 2024 12:01:30 (5 days ago), resolved 3 Oct 2024 14:01:14 (5 days ago)
    Incident without Impact
    Resolved
    Storefront

    Elevated error rates for a subset of stores in the EU region

    See all updates
    Intermittent Availability Issues
    Started 4 Oct 2024 18:57:47 (4 days ago), resolved 4 Oct 2024 19:26:54 (4 days ago)
    Minor Incident
    Resolved
    API & Webhooks
    Control Panel
    Storefront

    BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

    See all updates

    BigCommerce Client Services

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    Client Portal
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    Support Center
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    Issues with Technical Support Phone queues
    Started 3 Oct 2024 15:58:33 (5 days ago), resolved 3 Oct 2024 16:17:40 (5 days ago)
    Major Incident
    Resolved
    Support Center

    Our phone system is currently experiencing technical issues preventing agents from answering calls. We are working with our telephony provider, but in the interim please note our live chat and web case queues are available.

    See all updates

    BigCommerce B2B Edition

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    B2B Edition - API
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    B2B Edition - Dashboard
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    B2B Edition - Buyers Portal
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    BigCommerce 3rd Party Services

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    Avalara
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    Braintree
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    Braintree PayPal Processing
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    Stripe
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    BigCommerce Alternatives

    Revel Systems Status

    Revel Systems

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    Dakis Status

    Dakis

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    OrderMyGear Status

    OrderMyGear

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    RetailOps Status

    RetailOps

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    SHOPLINE Status

    SHOPLINE

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    SHOPLINE Payments

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    [HK] SHOPLINE Payments - Alipay
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    [TW/HK][金流] 部分付款方式在使用 IOS 裝置與最新版本的 Messenger 時有機率無法完成結帳
    Started 25 Sep 2024 10:28:41 (13 days ago), still ongoing
    Minor Incident
    Identified
    [HK] PayMe for Business‎
    [HK] SHOPLINE Payments - Alipay
    [HK] SHOPLINE Payments - WeChat Pay
    [TW] LINE Pay

    偵測到部分顧客若在最新版本 476.1.0 的 Messenger App 中開啟商店，有機率無法正常完成結帳流程，現階段若有遇到顧客反應結帳流程異常，請您先引導顧客使用「手機瀏覽器」開啟商店，再次進行結帳即可排除。目前已經與第三方廠商確認中，若有任何更新，會再通知您，謝謝您！

    已知有機會受影響的支付方式 HK: SHOPLINE Payments - WeChat Pay、SHOPLINE Payments - Alipay、PayMe for Business‎ TW: LINE Pay

    See all
    Lightspeed (U-Series) Status

    Lightspeed (U-Series)

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    Locally Status

    Locally

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    Jane Status

    Jane

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    Commonly Used Together

    AfterShip Tracking Status

    AfterShip Tracking

    Adjust Status

    Adjust

    Paytronix Status

    Paytronix

    Pixlee Status

    Pixlee

    Tango Card Status

    Tango Card

    Invoca Status

    Invoca

    ClearSlide Status

    ClearSlide

    Everflow Technologies Status

    Everflow Technologies

    Mention Me Status

    Mention Me

    Yext Status

    Yext

    VanillaSoft Status

    VanillaSoft

    Wyng Status

    Wyng