Inverite Insights Status

Identified: We have identified the issue impacting ATB Online and are actively working on implementing a solution. Our team is dedicated to resolving this as quickly as possible. Thank you for your continued patience and understanding.

Monitoring: Most ATB Online requests are coming through successfully. Our team continues to monitor the situation closely to ensure stability and full functionality. We appreciate your patience and will provide further updates as needed.

Investigating: We are aware of an issue impacting ATB Online and are actively investigating. Our team is working diligently to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved: The issue impacting Koho has been resolved, and all systems are now functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience throughout the resolution process.

Monitoring: Our development team has deployed a fix to address the service disruption with Koho. We are now actively monitoring the implemented fix to ensure that restoration efforts are completed successfully. During this monitoring phase, we are closely observing system behavior to verify that all functionalities are fully restored.

Investigating: We are aware of an issue impacting Koho and are actively investigating. Our team is working diligently to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved: The issue impacting the Inverite Portal has been resolved, and all systems are now functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience throughout the resolution process.

updated: 7:14 pm PDT

On June 25, 2025, at approximately 2:00 PM PDT, we began observing an increased number of 403 errors in our logs. Investigation revealed the source to be a WAF ACL rule from our AWS-managed Fortinet rule set. A recent Fortinet update had inadvertently flagged legitimate traffic as malicious. To restore normal traffic flow, we temporarily disabled the rule and consulted with AWS support, who confirmed the issue and recommended changing the rule action from "block" to "count" as a temporary mitigation. We are actively working with Fortinet support to understand the root cause, expected fix timeline, and obtain a full incident report.

updated: June 30, 2025, 10:45 AM PDT

We have followed up with AWS Support, who confirmed that Fortinet has addressed the underlying issue. The affected rule has been re-enabled, and we have verified that legitimate traffic is no longer being inadvertently blocked. We will continue to monitor the situation closely to ensure stable and secure operations.

Monitoring: Our development team has deployed a fix to address the service disruption. We are now actively monitoring the implemented fix to ensure that restoration efforts are completed successfully. During this monitoring phase, we are closely observing system behavior to verify that all functionalities are fully restored.

Investigating: We are aware of an issue impacting the Inverite Portal and are actively investigating. Our team is working diligently to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience.