ITS Network & Systems Status

Resolved: This incident has been resolved.

Investigating: We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1. Installing the Duo Mobile app on your mobile device
2. Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: No further issues reported, marking incident as resolved

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The Account Claim back online (ahead of time). Will continue to monitor until EOB today.

Investigating: Student Account Claim in maintenance through tomorrow 07/06/2026 till noon. Thanks!

Investigating: ITS is investigating possible issues with various student systems. There are no account claims right now. This is due to the services being under maintenance. These services may be slow or unavailable at this time.

If you are trying to claim an account, please try again on the 5th.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with Triton Cash loading funds. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are continuing to investigate this issue.

Investigating: ITS is investigating issues with the e-transact application where students add funds to Triton Cash accounts is not working properly.

Identified: IBM has identified that this issue is related to Chrome version 150+. Please use a different browser if you would like your report in a non-HTML format.

Investigating: Investigating: ITS is investigating an issue impacting all Cognos environments (DEV, QA and PROD) that is creating an error when reports are run in a non-HTML format. A ticket has been opened with the Cognos vendor, IBM. Cognos environments are available with HTML. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Monitoring: ITS has implemented a fix for the issues with network connectivity across campus. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: ITS has identified the cause of the issue affecting network connectivity across campus, and is working to resolve the issue. Some locations affected are CSRF, HSBRF, Rita, Skaggs.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with the network (both wifi and ethernet) at Central Research Services Facility. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with campus phone services. Some additional issues reported have been the phone ringing when there is nothing on the other line. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS is aware of intermittent issues affecting some outbound calls to external phone numbers. We are actively investigating the issue with our telecommunications provider.

At this time, ITS has not been able to reproduce the issue using available test numbers across multiple carriers.

If you experience this issue, please contact the ITS Service Desk and provide:

• Your extension
• The area code and phone number you attempted to call
• Date and time of the call
• Brief description of what occurred

These call examples are needed to continue troubleshooting and carrier escalation. Updates will be posted as they become available.

Monitoring: Telecom services were restarted overnight to address the intermittent voice issues that were previously reported. The system is operating normally, and ITS Voice is continuing to monitor and validate service. If you continue to experience issues such as static, echo, dropped audio, or phantom ringing, please report the problem and include the following information to assist our investigation:

-Your extension number -The phone number you called or received the call from -The date and time of the call -A brief description of the issue

Providing these details will help us isolate and resolve any remaining intermittent issues as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Voice services at MARFAC have been restored.

The MX-ONE voice system is fully operational with no active alarms. ITS Voice will continue testing during business hours while call activity is high to confirm voice quality, including static, echo, and phantom ringing. Additional updates will be provided if any issues are reported.

Investigating: Update - MARFAC Point Loma Voice Service Outage

Most campus phone services have been restored. Voice services at MARFAC Point Loma remain unavailable while ITS continues recovery work. Until service is restored, MARFAC Point Loma staff should use a cellphone to call 911 in an emergency. For non-emergency assistance, contact UC San Diego Police Department at (858) 534-4357. Additional updates will be provided as they become available

Investigating: All phone services are up to date except for the point loma Marine facility which is still being worked on.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Campus phone services experiencing intermittent audio issues

UC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.

Investigating: Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with campus phone services. Some additional issues reported have been the phone ringing when there is nothing on the other line. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS is aware of intermittent issues affecting some outbound calls to external phone numbers. We are actively investigating the issue with our telecommunications provider.

At this time, ITS has not been able to reproduce the issue using available test numbers across multiple carriers.

If you experience this issue, please contact the ITS Service Desk and provide:

• Your extension
• The area code and phone number you attempted to call
• Date and time of the call
• Brief description of what occurred

These call examples are needed to continue troubleshooting and carrier escalation. Updates will be posted as they become available.

Monitoring: Telecom services were restarted overnight to address the intermittent voice issues that were previously reported. The system is operating normally, and ITS Voice is continuing to monitor and validate service. If you continue to experience issues such as static, echo, dropped audio, or phantom ringing, please report the problem and include the following information to assist our investigation:

-Your extension number -The phone number you called or received the call from -The date and time of the call -A brief description of the issue

Providing these details will help us isolate and resolve any remaining intermittent issues as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Voice services at MARFAC have been restored.

The MX-ONE voice system is fully operational with no active alarms. ITS Voice will continue testing during business hours while call activity is high to confirm voice quality, including static, echo, and phantom ringing. Additional updates will be provided if any issues are reported.

Investigating: Update - MARFAC Point Loma Voice Service Outage

Most campus phone services have been restored. Voice services at MARFAC Point Loma remain unavailable while ITS continues recovery work. Until service is restored, MARFAC Point Loma staff should use a cellphone to call 911 in an emergency. For non-emergency assistance, contact UC San Diego Police Department at (858) 534-4357. Additional updates will be provided as they become available

Investigating: All phone services are up to date except for the point loma Marine facility which is still being worked on.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Campus phone services experiencing intermittent audio issues

UC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.

Investigating: Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Investigating: ITS is investigating possible issues with DUO and an error stating "page access not allowed". If you are getting this error when trying to log in, please try using a private/incognito window or different browser to log into your UCSD applications with the DUO push.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.