ITS Network & Systems Status

Investigating: We are continuing to investigate this issue.

Investigating: There is an issue with Health VPN. The current workaround is to use health-vpn.ucsd.edu instead of ucsdh-vpn.ucsd.edu. For further questions, please contact 3help.ucsd.edu or to email the Health Service Desk at [email protected].

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS is continuing to investigate and resolve TSS/TEA issues.

For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS is continuing to investigate and resolve TSS/TEA issues.

For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: We're still monitoring Triton Enrollment Authorization (TEA).

For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

We deeply apologize for any inconvenience this may cause, and will update this page with additional details as they become available.

Investigating: For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

We deeply apologize for any inconvenience this may cause, and will update this page with additional details as they become available.

Resolved: This incident has been resolved.

Monitoring: ITS has implemented a fix for the issues with Transact and DES Shopping Cart. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS has resolves issues regarding ISA. However, there are still issues with the various systems below: DES Shopping Cart TritonPay Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating issues with various services: TritonPay DES Shopping Cart

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with TritonPay/ISA. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Student Systems has been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with Student Systems. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with Student Systems. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with Student Systems. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with Student Systems. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with Student Systems. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with Student Systems. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with Student Systems. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with various student systems. These services may be slow or unavailable at this time:

• uAchieve
• Account Claim
• Instructional Scheduling Assistant
• 25live
• transact
• admissions
• DES shopping cart
• VAC *MyOSD

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting access to the SHAPE training in Canvas have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: ITS has identified the cause of the issue with accessing the SHAPE training in Canvas. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with the SHAPE Canvas Course not appearing for students on their canvas pages.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting campus wireless have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Our team has identified the root cause and have stabilized services on UCSD-PROTECTED and eduroam. Work continues to stabilize UCSD-GUEST. Please check back for updates. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are continuing to investigate this issue.

Investigating: ITS is continuing to investigate the cause of issues with the wireless networking around campus. Affected networks identified are UCSD-PROTECTED and UCSD-GUEST.

Reported affected areas: Atkinson Hall, Tata Hall, Nimitz Marine Facility (MarFac), Podemos, NSB, Urey, Muir Biology, FAH

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has stabilized the campus wireless network and improved user connections. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with UCSD-PROTECTED / UCSD-GUEST. These services may be slow or unavailable at this time.

Reported Affected Areas: TASB and CSE

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: The cause for the wireless issues many clients were experiencing was isolated and steps have been taken to remediate client load across the wireless controller fleet. The campus wireless networks are currently stable and operating at baseline. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with UCSD-PROTECTED / UCSD-GUEST. These services may be slow or unavailable at this time.

Reported Affected Areas: TASB and CSE

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Campus Phones have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with Campus Phones. These services may be slow or unavailable at this time.

Shiley Eye Institute Moores Cancer Center Triton Transit Operations Trailer Central Utility Plant Biomedical Sciences Building SD Super Computer Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Docusign Email Delivery Failures have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Docusign has posted a status notice that North American users may experience email delivery failures. Please visit https://health.docusign.com/status for latest updates.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.