ITS Network & Systems status is Operational

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ITS Network & Systems Academic Services

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ITS Network & Systems Business Services

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ITS Network & Systems Network

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Active Incidents

Maintenance: DataHub/DSMLP/TritonGPT
Started 19 Dec 2024 16:23:27 (30 days ago), still ongoing
Maintenance
Investigating
Academic Services
Business Services

ITS has scheduled the following maintenance:

TIME: Thursday, Dec 19 8AM - 12PM

IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Agg-vss2- Campus Backbone Router upgrade
Started 6 Nov 2024 17:35:34 (2 months ago), still ongoing
Incident without Impact
Investigating
Network

ITS has scheduled the following maintenance:

START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

IMPACT:

During this window there will be intermittent outages to all wired and wireless campus networks

  1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

  2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

  3. Node G: (La jolla Pro)

  4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

  5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Recently Resolved Incidents

Service Now
Started 17 Jan 2025 15:54:49 (13 hours ago), resolved 17 Jan 2025 17:42:33 (11 hours ago)
Minor Incident
Resolved
Business Services

ITS is investigating the cause of issues with Services & Support (support.ucsd.edu) . Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Wireless network speeds are slower than usual
Started 15 Jan 2025 01:09:57 (3 days ago), resolved 16 Jan 2025 20:12:28 (1 day ago)
Incident without Impact
Resolved
Network

ITS is investigating possible issues with wireless network speeds. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS Network & Systems Outage Survival Guide

A step-by-step guide to help you survive a ITS Network & Systems outage
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    ITS Network & Systems Components

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    ITS Network & Systems Academic Services

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    Maintenance: DataHub/DSMLP/TritonGPT
    Started 19 Dec 2024 16:23:27 (30 days ago), still ongoing
    Maintenance
    Investigating
    Academic Services
    Business Services

    ITS has scheduled the following maintenance:

    TIME: Thursday, Dec 19 8AM - 12PM

    IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

    Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

    ITS Network & Systems Business Services

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    Maintenance: DataHub/DSMLP/TritonGPT
    Started 19 Dec 2024 16:23:27 (30 days ago), still ongoing
    Maintenance
    Investigating
    Academic Services
    Business Services

    ITS has scheduled the following maintenance:

    TIME: Thursday, Dec 19 8AM - 12PM

    IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

    Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

    Service Now
    Started 17 Jan 2025 15:54:49 (13 hours ago), resolved 17 Jan 2025 17:42:33 (11 hours ago)
    Minor Incident
    Resolved
    Business Services

    ITS is investigating the cause of issues with Services & Support (support.ucsd.edu) . Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

    ITS Network & Systems Network

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    Agg-vss2- Campus Backbone Router upgrade
    Started 6 Nov 2024 17:35:34 (2 months ago), still ongoing
    Incident without Impact
    Investigating
    Network

    ITS has scheduled the following maintenance:

    START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

    IMPACT:

    During this window there will be intermittent outages to all wired and wireless campus networks

    1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

    2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

    3. Node G: (La jolla Pro)

    4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

    5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

    Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

    Wireless network speeds are slower than usual
    Started 15 Jan 2025 01:09:57 (3 days ago), resolved 16 Jan 2025 20:12:28 (1 day ago)
    Incident without Impact
    Resolved
    Network

    ITS is investigating possible issues with wireless network speeds. These services may be slow or unavailable at this time.

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

    ITS Network & Systems Communication and Collaboration

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    ITS Network & Systems Email

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    ITS Network & Systems Phones and Voicemail

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    ITS Network & Systems SSO

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    ITS Network & Systems Alternatives

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    Student Information System (SIS)
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    Service Outage - High Severity: SIS Student Information System Intermittently Unavailable
    Started 13 Jan 2025 19:22:52 (4 days ago), still ongoing
    Major Incident
    Monitoring
    Student Information System (SIS)

    WashU IT is investigating an issue where multiple SIS (Student Information System) services are intermittently not working or are not available, including:

    Webstac SISAdmin Wuachieve.wustl.edu Webadvising.acadinfo.wustl.edu courselistings

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    BJC Phone System
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    Service Degradation - High Severity: Avaya One X Agent
    Started 8 Apr 2024 19:53:01 (9 months ago), still ongoing
    Minor Incident
    Investigating
    BJC Phone System

    WashU IT and BJC technical teams are investigating issues with the Avaya One X Agent. An upgrade was performed in February and appeared stable initially. Since then, an increasing number of remote users on WashU VPN have been reporting issues with audio dropping and similar issues affecting their Avaya service.

    Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

    See all
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    DoIT Servers, Storage and Backups

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    Virtual Servers
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    Network outage affecting hosted servers.
    Started 13 Jan 2025 19:41:45 (4 days ago), still ongoing
    Maintenance
    Investigating
    Virtual Servers

    A networking issue occurred that impacted virtualized servers hosted on campus. The issue has been stabilized, but we are continuing to monitor it until we can be sure the issue is fully resolved.

    See all
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    USG Services Data Warehouse and Business Intelligence

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    Data Warehouse and Business Intelligence - Issues Reported
    Started 25 Oct 2024 20:14:30 (3 months ago), still ongoing
    Major Incident
    Investigating
    Data Warehouse and Business Intelligence

    Information Technology Services (ITS) is experiencing an outage affecting access to some services including Data Warehouse and Business Intelligence. Affected users may be experiencing problems with access to these services. Updates will be posted here as they become available.

    The following applications will not be available:

    • Cognos Business Intelligence & Reporting Application
    • APEX Data Collection Application
    • Degrees & Majors Authorized
    • HS/FICE Translation
    • External Site Codes
    • Oracle Database
    OneUSG Connect - HPRE
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