ITS Network & Systems Status

Identified: ITS has identified that the issue with accessing the housing portals is due to using old URLs. We are investigating the pages where these links need to be updated.

In the meantime please use the following links in order to access the appropriate housing portals: Graduate & Family Housing Resident Portal: https://hdh-web.ucsd.edu/ssoAD/RMSportal/Home/Index/A Undergraduate Housing Portal: https://hdh-web.ucsd.edu/ssoAD/RMSportal/Home/Index/U

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with the housing portal website, including the general undergraduate portal and the intent to vacate form. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: Update - If you are experiencing this error, please contact your department IT for assistance. If you do not know your department IT, contact ITS Service Desk to assist with determining that information.

Identified: Update - ITS is working on a fix to allow users who are no longer able to log into computers using their UCSD accounts to be able to re-access their accounts. These services may be slow or unavailable at this time.

Investigating: ITS is investigating possible issues with logging into computers with UCSD accounts. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with TritonLink apps. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: ITS has identified an issue regarding TritonLink apps not being accessible, such as financial aid and academic history.. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the Hana PROD issues impacting canvas have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with Hana PROD. Thank you for your continued patience as our team works to restore these services as quickly as possible.

HANA PROD will be unavailable starting at 8pm for a server restart. Activity Hub based reports will be unavailable during this time.

Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are continuing to investigate this issue.

Investigating: ITS is continuing to investigate the cause of issues with Hana Prod. We are experiencing memory failures on HANA PROD resulting in failed activity hub processes and likely inability to run reports. Users may experience delays in course enrollment adds/changes, issues with new course data and population of Canvas course shells. There will be limited to no availability of activity hub content and no updates available for today. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: Update - If you are experiencing this error, please contact your department IT for assistance. If you do not know your department IT, contact ITS Service Desk to assist with determining that information.

Identified: Update - ITS is working on a fix to allow users who are no longer able to log into computers using their UCSD accounts to be able to re-access their accounts. These services may be slow or unavailable at this time.

Investigating: ITS is investigating possible issues with logging into computers with UCSD accounts. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting the VPN. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with the VPN showing users as blocked. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Identified: ITS is working on a fix to restore functionality for affected buildings. Some parts of the building may still be experiencing slow or unavailable service.

Investigating: ITS is investigating possible issues with the Resnet-Protected network in Marshall college. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Wifi have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: ITS has implemented a fix for the issues with wireless connection across campus. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with wireless connection around campus. Areas affected:

Muir Revelle 8th Marshall Pepper Canyon These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are continuing to investigate this issue.

Investigating: ITS is investigating possible issues with VPN. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.