ITS Network & Systems Status

Investigating: Additional sites to check status:

https://keyissues.ucsd.edu/.

UC updates: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-incident-involving-canvas/

Investigating: While we work to fully restore Canvas, please continue to avoid accessing your course through the web or mobile app until further notice. Even if service appears to be restored, please wait for official communications confirming stability and security before attempting to access Canvas again.

Instructure FAQ for customers: https://www.instructure.com/incident_update

Investigating: We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/

While UC San Diego Canvas is unavailable, to ensure educational continuity, consider using one of these campus-supported enterprise platforms: https://docs.google.com/document/d/e/2PACX-1vT_f2C6nHXeIat2gyHux5EOMFuc7LY363UI6phPje352LUKubyDU9RCsMGvwEiASdp_zOwy-QWnCKsn/pub

Investigating: We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: ITS is continuing to investigate the cause of issues with Canvas displaying a compromised site message. While we are investigating, do not click or copy any of the links that are being displayed on the error.

You can also read more about the Canvas issue here: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/

The issue is occurring across multiple Canvas versions across multiple institutions.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1. Installing the Duo Mobile app on your mobile device
2. Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: We are continuing to work on a fix for this issue.

Identified: ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting VAC have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with the VAC on vac.ucsd.edu. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Monitoring: ITS has implemented a fix for the issues with Academic Advising applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating issues with ITS is investigating possible issues with academic affairs applications. Here is a list of SOME affected applications:

VAC (Virtual Advising Center) Staff Portal Degree and Diploma Applications

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Academic Affairs applications have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with academic affairs applications. Current applications being affected:

VAC(Virtual Advising Center) Staff Portal

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.