ITS Network & Systems Status

Investigating: ITS has scheduled the following maintenance:

TIME: Thursday, Dec 19 8AM - 12PM

IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Investigating: ITS has scheduled the following maintenance:

TIME: Thursday, Dec 19 8AM - 12PM

IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Investigating: We are continuing to investigate this issue.

Investigating: For security reasons, UCOP has mandated that SMS be retired as an option for Duo when logging in to UC Path. Users are now required to use a verified push. For assistance in setting this up, please use the following instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS has scheduled the following maintenance:

START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

IMPACT:

During this window there will be intermittent outages to all wired and wireless campus networks

1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

3. Node G: (La jolla Pro)

4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Resolved: ITS has confirmed that the issues affecting Resnet have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: Resnet services should be functioning normally. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with Resnet. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting the call centers have been resolved. All support lines are operational. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: The call center support lines are back up. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: Our call center provider is continuing to investigate the issues with Call Center Support lines. The following lines may be completely unreachable when users attempt to dial:

• ITS Service Desk
• EdTech
• Finance Help Line
• International Services and Engagement Office (ISEO)
• IPPS
• Student Finance
• 1098T Tax Line
• Financial Aid and Scholarships

If you are unable to reach any of these offices via cell, we advise that you submit a ticket at support.ucsd.edu for the time being. We apologize for the inconvenience and thank you as the provider works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu or [email protected].

Investigating: Various call center support lines around campus are currently experiencing issues. Users may experience calls dropping during this time when dialing the following lines:

• ITS Service Desk
• Classroom Support
• EdTech
• Finance Help Line
• International Services and Engagement Office (ISEO)
• IPPS
• Student Finance
• 1098T Tax Line
• Financial Aid and Scholarships

Thank you for your patience as the provider works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.