ITS Network & Systems Status

Investigating: ITS is continuing to investigate the cause of issues with EASy Requests, some GEPA systems may also be experiencing performance degradation as well. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with EASy Requests, some GEPA systems may also be experiencing performance degradation as well. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with EASy Requests. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with EASy Requests. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Tableau have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: Tableau.ucsd.edu is available and subscriptions are now running. ITS is continuing to monitor.

Monitoring: Tableau subscriptions are continuing to fail. ITS has a solutions that will require a Tableau restart and will be implemented after hours.

Monitoring: Tableau.ucsd.edu is now available. ITS is continuing to monitor.

Investigating: Tableau.ucsd.edu will be unavailable Sunday, Nov 9 from 7:30pm PT - 2am PT for additional troubleshooting.

Investigating: Tableau.ucsd.edu is now available for usage but no changes should be saved while ITS continues to troubleshoot the upgrade issue.

Investigating: Tableau is still unavailable, and ITS is continuing to restore services as quickly as possible.

Investigating: ITS anticipates tableau.ucsd.edu will be available by 2pm today, Saturday 11/8

Investigating: ITS is continuing to investigate the cause of issues with Tableau Production. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: The issue has been resolved.

Investigating: We received a case CS2762501 from Lance (who I believe is Scripps IT) explaining that there appears to be continuous dropped connections between the hosts in SDSC and on AWS.

"These alerts from our Zabbix monitoring server (status.ldl.ucsd.edu) have been ongoing from around midnight UTC and have been self-correcting within a minute or two but occur multiple times per hour. Services disruptions are observed on apache http/s, mysql and zabbix ports.

Connections to/from machines within SDSC are dropping as well as SDSC to/from AWS. Machines in question carry the *.ldl.ucsd.edu domain.

the outage was first observed just after midnight local time, 0842 UTC, here is the first report timestamp: Problem started at 08:42:44 on 2025.11.02 Problem name: Apache: Service is down Host: doc-gdpsio Severity: Average Operational data: Down (0) Original problem ID: 6151149"

We're unable to check the machines ourselves.

Resolved: This incident has been resolved.

Monitoring: ITS has implemented a fix for the issues with wired connection in Natural Sciences Building. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with wired network service in the Natural Sciences Building. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: The website is up and operational.

Investigating: We are continuing to investigate this issue.

Investigating: We received a contact earlier today under CS2753451, stating that the EHS Application for the My Research Safety Web Portal (myresearchsafety.ucsd.edu) is down.

We confirmed that the server appears to be down (loading for without end or an error) with a few of our colleagues, and from Health IS, who the customer contacted previously.

We are currently assessing the issue...

Resolved: The issue has been resolved.

Investigating: We received a case CS2762501 from Lance (who I believe is Scripps IT) explaining that there appears to be continuous dropped connections between the hosts in SDSC and on AWS.

"These alerts from our Zabbix monitoring server (status.ldl.ucsd.edu) have been ongoing from around midnight UTC and have been self-correcting within a minute or two but occur multiple times per hour. Services disruptions are observed on apache http/s, mysql and zabbix ports.

Connections to/from machines within SDSC are dropping as well as SDSC to/from AWS. Machines in question carry the *.ldl.ucsd.edu domain.

the outage was first observed just after midnight local time, 0842 UTC, here is the first report timestamp: Problem started at 08:42:44 on 2025.11.02 Problem name: Apache: Service is down Host: doc-gdpsio Severity: Average Operational data: Down (0) Original problem ID: 6151149"

We're unable to check the machines ourselves.