ITS Network & Systems Status

Monitoring: AT&T has implemented a fix for the issues impacting the UCSD Phone Lines/After Hours Outage Reporting. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: We are still investigating the problem that is preventing calls from campus (including forwarding) from working to some destinations. For now, please use the alternative numbers listed below. If you are having problems reaching a number not listed below, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: We've just discovered that one of the functions impacted by the current phone issue is the call redirection from the Service Desk to our After Hours Support team. If you need to report an outage after business hours, please call 858-534-4668.

Investigating: We are still investigating the problem that is preventing calls from campus (including forwarding) from working to some destinations. For now, please use the alternative numbers listed below. If you are having problems reaching a number not listed below, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: We are still investigating the problem that is preventing calls from campus (including forwarding) from working to some destinations. For now, please use the alternative numbers listed below. If you are having problems reaching a number not listed below, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: Thank you for your patience as our team works to restore functionality. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: Several UC San Diego call center numbers are experiencing problems and we are trying to resolve the problem as soon as possible. The following list are the groups impacted (temporary numbers have been provided here if they are available):

• EdTech (try 858-295-0163)
• Housing Administrative Services (try 858-242-4094)
• IPPS (try 858-251-8183)
• International Services and Engagement Office (try 858-295-7491)
• Financial Aid & Scholarships (try 858-251-7632)

Also, the 5 digit extensions dialing for the following groups are not working, but the full 10 digit numbers will work:

• Classroom support - 858-534-5784
• Finance Help Line - 858-246-4237

Thank you for your patience as our team works to restore functionality. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: ITS has scheduled the following maintenance:

START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

IMPACT:

During this window there will be intermittent outages to all wired and wireless campus networks

1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

3. Node G: (La jolla Pro)

4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Resolved: ITS has confirmed that the issues affecting Web Reg have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: ITS is investigating possible issues with Web Reg,Transact (Student Billing), Manage Awards, MyTritonlink. Services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting Password.ucsd.edu have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: There are two servers hosting the web site and we removed the live server so that the standby server took over. Will continue to monitor.

Investigating: ITS is investigating possible issues with the password reset tool on password.ucsd.edu. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting UCSD Voice Lines have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: Users that have numbers forwarding from our campus lines out to external lines will be affected.

Investigating: ITS is investigating possible issues with UCSD voice lines. These services may be slow or unavailable at this time. Outbound dialing will work, but calls coming into the campus are currently out of service.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Resolved: ITS has confirmed that the issues affecting canvas issue have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: Canvas is currently experiencing an issue affecting New Quizzes and a subset of LTI tools, including Kaltura. Some users may encounter errors or launch failures. Instructure is actively working to resolve the issue. Updates can be found at https://status.instructure.com/

Resolved: ITS has confirmed that the issues affecting Degree Planner (degree-planner.ucsd.edu) have been resolved. <DESCRIBE RESOLUTION>. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Investigating: ITS is investigating possible issues with Degree Planner(degree-planner.ucsd.edu). Services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.