ITS Network & Systems status is Partially Degraded Service

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ITS Network & Systems Academic Services

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ITS Network & Systems Business Services

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ITS Network & Systems Network

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Active Incidents

VPN Certificate Issues
Started 21 Apr 2025 16:06:03 (3 hours ago), still ongoing
Minor Incident
Investigating
Network

ITS is investigating the cause of issues with the VPN having certificate loops. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

DUO login for UC Path
Started 16 Apr 2025 00:45:08 (6 days ago), still ongoing
Critical Incident
Monitoring
Business Services

For security reasons, UC Path now requires Campus DUO to send a verified push to users' devices. For assistance in setting this up, please use the following instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

DUO Login for UCPath
Started 10 Mar 2025 17:31:27 (1 month ago), still ongoing
Critical Incident
Investigating
Business Services

For security reasons, UCOP has mandated that SMS be retired as an option for Duo when logging in to UC Path. Users are now required to use a verified push. For assistance in setting this up, please use the following instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Maintenance: DataHub/DSMLP/TritonGPT
Started 19 Dec 2024 16:23:27 (4 months ago), still ongoing
Maintenance
Investigating
Academic Services
Business Services

ITS has scheduled the following maintenance:

TIME: Thursday, Dec 19 8AM - 12PM

IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Agg-vss2- Campus Backbone Router upgrade
Started 6 Nov 2024 17:35:34 (6 months ago), still ongoing
Incident without Impact
Investigating
Network

ITS has scheduled the following maintenance:

START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

IMPACT:

During this window there will be intermittent outages to all wired and wireless campus networks

  1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

  2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

  3. Node G: (La jolla Pro)

  4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

  5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Recently Resolved Incidents

vpn.ucsd.edu Untrusted Server Message
Started 17 Apr 2025 22:11:17 (4 days ago), resolved 18 Apr 2025 16:00:33 (3 days ago)
Major Incident
Resolved
Network

ITS is investigating possible issues with connecting to vpn.ucsd.edu. These services may be slow or unavailable at this time. When connecting please try using "vpn-2.ucsd.edu" temporarily.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Issue with multiple Zoom Services
Started 16 Apr 2025 20:13:06 (5 days ago), resolved 17 Apr 2025 00:02:36 (5 days ago)
Minor Incident
Resolved
Academic Services
Business Services

ITS is investigating possible issues with Zoom services. These services may be slow or unavailable at this time. Currently, the potential work around is to use the VPN services.

Partial Outage Zoom Contact Center - Global - Web Po... Partial Outage Zoom Meetings - Zoom Meetings Partial Outage Zoom Phone - Global - Web Portal (Adm... Partial Outage Zoom Website - Web Portal

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Access to UCOP Applications (eg. UCPath, Concur)
Started 15 Apr 2025 19:21:14 (6 days ago), resolved 16 Apr 2025 00:03:56 (6 days ago)
Critical Incident
Resolved
Business Services

ITS is investigating an issue with UCPath only showing "Former Employee" as a login option.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Data Warehouse is Down
Started 10 Apr 2025 21:47:14 (11 days ago), resolved 15 Apr 2025 17:03:09 (6 days ago)
Incident without Impact
Resolved
Academic Services
Business Services

ITS is investigating possible issues with Data Warehouse. These services (eg. Activity Hubs) may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

ITS Network & Systems Outage Survival Guide

A step-by-step guide to help you survive a ITS Network & Systems outage
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    ITS Network & Systems Components

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    ITS Network & Systems Academic Services

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    Maintenance: DataHub/DSMLP/TritonGPT
    Started 19 Dec 2024 16:23:27 (4 months ago), still ongoing
    Maintenance
    Investigating
    Academic Services
    Business Services

    ITS has scheduled the following maintenance:

    TIME: Thursday, Dec 19 8AM - 12PM

    IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

    Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

    Data Warehouse is Down
    Started 10 Apr 2025 21:47:14 (11 days ago), resolved 15 Apr 2025 17:03:09 (6 days ago)
    Incident without Impact
    Resolved
    Academic Services
    Business Services

    ITS is investigating possible issues with Data Warehouse. These services (eg. Activity Hubs) may be slow or unavailable at this time.

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    Issue with multiple Zoom Services
    Started 16 Apr 2025 20:13:06 (5 days ago), resolved 17 Apr 2025 00:02:36 (5 days ago)
    Minor Incident
    Resolved
    Academic Services
    Business Services

    ITS is investigating possible issues with Zoom services. These services may be slow or unavailable at this time. Currently, the potential work around is to use the VPN services.

    Partial Outage Zoom Contact Center - Global - Web Po... Partial Outage Zoom Meetings - Zoom Meetings Partial Outage Zoom Phone - Global - Web Portal (Adm... Partial Outage Zoom Website - Web Portal

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    ITS Network & Systems Business Services

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    Maintenance: DataHub/DSMLP/TritonGPT
    Started 19 Dec 2024 16:23:27 (4 months ago), still ongoing
    Maintenance
    Investigating
    Academic Services
    Business Services

    ITS has scheduled the following maintenance:

    TIME: Thursday, Dec 19 8AM - 12PM

    IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

    Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

    DUO Login for UCPath
    Started 10 Mar 2025 17:31:27 (1 month ago), still ongoing
    Critical Incident
    Investigating
    Business Services

    For security reasons, UCOP has mandated that SMS be retired as an option for Duo when logging in to UC Path. Users are now required to use a verified push. For assistance in setting this up, please use the following instructions:

    https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    Data Warehouse is Down
    Started 10 Apr 2025 21:47:14 (11 days ago), resolved 15 Apr 2025 17:03:09 (6 days ago)
    Incident without Impact
    Resolved
    Academic Services
    Business Services

    ITS is investigating possible issues with Data Warehouse. These services (eg. Activity Hubs) may be slow or unavailable at this time.

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    Access to UCOP Applications (eg. UCPath, Concur)
    Started 15 Apr 2025 19:21:14 (6 days ago), resolved 16 Apr 2025 00:03:56 (6 days ago)
    Critical Incident
    Resolved
    Business Services

    ITS is investigating an issue with UCPath only showing "Former Employee" as a login option.

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    DUO login for UC Path
    Started 16 Apr 2025 00:45:08 (6 days ago), still ongoing
    Critical Incident
    Monitoring
    Business Services

    For security reasons, UC Path now requires Campus DUO to send a verified push to users' devices. For assistance in setting this up, please use the following instructions:

    https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    Issue with multiple Zoom Services
    Started 16 Apr 2025 20:13:06 (5 days ago), resolved 17 Apr 2025 00:02:36 (5 days ago)
    Minor Incident
    Resolved
    Academic Services
    Business Services

    ITS is investigating possible issues with Zoom services. These services may be slow or unavailable at this time. Currently, the potential work around is to use the VPN services.

    Partial Outage Zoom Contact Center - Global - Web Po... Partial Outage Zoom Meetings - Zoom Meetings Partial Outage Zoom Phone - Global - Web Portal (Adm... Partial Outage Zoom Website - Web Portal

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    ITS Network & Systems Network

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    now
    Agg-vss2- Campus Backbone Router upgrade
    Started 6 Nov 2024 17:35:34 (6 months ago), still ongoing
    Incident without Impact
    Investigating
    Network

    ITS has scheduled the following maintenance:

    START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

    IMPACT:

    During this window there will be intermittent outages to all wired and wireless campus networks

    1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

    2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

    3. Node G: (La jolla Pro)

    4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

    5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

    Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

    vpn.ucsd.edu Untrusted Server Message
    Started 17 Apr 2025 22:11:17 (4 days ago), resolved 18 Apr 2025 16:00:33 (3 days ago)
    Major Incident
    Resolved
    Network

    ITS is investigating possible issues with connecting to vpn.ucsd.edu. These services may be slow or unavailable at this time. When connecting please try using "vpn-2.ucsd.edu" temporarily.

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    VPN Certificate Issues
    Started 21 Apr 2025 16:06:03 (3 hours ago), still ongoing
    Minor Incident
    Investigating
    Network

    ITS is investigating the cause of issues with the VPN having certificate loops. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    ITS Network & Systems Communication and Collaboration

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    ITS Network & Systems Email

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    ITS Network & Systems Phones and Voicemail

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    ITS Network & Systems SSO

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