ITS Network & Systems Status

Investigating: ITS has scheduled the following maintenance:

TIME: Thursday, Dec 19 8AM - 12PM

IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Investigating: ITS has scheduled the following maintenance:

TIME: Thursday, Dec 19 8AM - 12PM

IMPACT: DataHub/DSMLP/TritonGPT is down for quarterly maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Investigating: We are continuing to investigate this issue.

Investigating: For security reasons, UCOP has mandated that SMS be retired as an option for Duo when logging in to UC Path. Users are now required to use a verified push. For assistance in setting this up, please use the following instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: UC Path still requires Campus DUO to send verified push to users' devices. All users can follow this article for set up instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

Thank you for your patience in this change of accessibility. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: For security reasons, UC Path now requires Campus DUO to send a verified push to users' devices. For assistance in setting this up, please use the following instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Monitoring: We are monitoring an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:

Using the Canvas Mobile App Accessing videos through podcast.ucsd.edu (if applicable) Logging into Canvas via https://ucsd.instructure.com (rather than canvas.ucsd.edu) to view video content. Please note: ucsd.instructure.com should not become users' primary way of accessing Canvas, as some UC San Diego services and tools may not function properly outside of the official canvas.ucsd.edu environment. If users encounter issues using that URL, they should return to using canvas.ucsd.edu.

Monitoring: We are investigating an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:

1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos may be inaccessible on mobile devices until resolved. We appreciate your patience and will provide updates as soon as more information is available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:

1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos are inaccessible until resolved. We appreciate your patience and will provide updates as soon as more information is available.

Investigating: Investigating: Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...

Investigating: Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...

Resolved: The vendor has confirmed that the issues affecting Kuali Research, Conflict of Interest and Protocols have been resolved. Thank you for your patience as we worked to restore service. If you notice any further issues or impacts, please contact the ITS Service desk at [email protected] or at (858) 246-4357.

Monitoring: Monitoring - Kuali Research, Conflict of Interest and Protocols applications are experiencing intermittent service interruptions. The vendor has implemented changes to resolve the issues and we are monitoring performance. If you notice any further issues or impacts, please contact the ITS Service desk at [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate Kuali Research, Conflict of Interest and Protocols applications are experiencing a service interruption. The vendor is currently investigating the issue. These services may be slow or unavailable at this time, and users may experience difficulty using services and tools that make use of Kuali. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at [email protected] or at (858) 246-4357.

Monitoring: Kuali Research, Conflict of Interest and Protocols applications are experiencing intermittent service interruptions. The vendor has implemented changes to resolve the issues and we are monitoring performance. If you notice any issues or impacts, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: Kuali Research, Conflict of Interest and Protocols services are experiencing degraded performance. The vendor is currently investigating the issue. These services may be slow or unavailable at this time, and users may experience difficulty using services and tools that make use of Kuali. If you must use these services, please save your work often. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at [email protected] or at (858) 246-4357.

Investigating: Kuali Research, Conflict of Interest and Protocols applications are experiencing a service interruption. The vendor is currently investigating the issue. These services may be slow or unavailable at this time, and users may experience difficulty using services and tools that make use of Kuali. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at [email protected] or at (858) 246-4357.

Investigating: ITS has scheduled the following maintenance:

START: Saturday, November 9 from 5:00 A.M STOP: Saturday, November 9 from 8:00 A.M

IMPACT:

During this window there will be intermittent outages to all wired and wireless campus networks

1. Node-b including: Book Store, Canyon View, Canyon Vista, Chancelor Complex, CMRR (Center for Magnetic Recording Research), DIB (Design and Innovation Building), foodworx, Geisel Library, Gilman Parking, HDH Sixth Launday, Literature Building, Music Center, North Campus Facilities Management Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, VISUAL ARTS BUILDING, Warren Student Activity Center , wlh (Warren lecture Hall), Warren Black Facility Management FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Warren mall outdoor Classroom

2. Node S: (Career Services, Center Hall, SSC Student Services Complex, Student Health.

3. Node G: (La jolla Pro)

4. Engineering (bioengineering), calit (Atkinson Hall), ebu1 (Jacobs School of Engineering), serf, smeb, ebu2 , ebu3 (Computer Science and Engineering)

5. [sdsc]cui-sherlock and [sdsc]CIOPS-MGMT-VMOTION

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.

Investigating: ITS is investigating issues with connecting to Eduroam. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.