ITS Network & Systems status is Operational

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ITS Network & Systems Academic Services

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ITS Network & Systems Business Services

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ITS Network & Systems Network

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ITS Network & Systems Phones and Voicemail

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Active Incidents

No active incidents

Recently Resolved Incidents

Onboarding Solutions
Started 23 Oct 2025 15:45:25 (2 days ago), resolved 24 Oct 2025 21:34:16 (19 hours ago)
Minor Incident
Resolved
Business Services

TS is investigating possible issues with Onboarding Solutions. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Network Outage
Started 20 Oct 2025 19:20:51 (5 days ago), resolved 21 Oct 2025 15:39:30 (4 days ago)
Major Incident
Resolved
Network

ITS is investigating possible issues with network services in several areas around campus. Some affected areas are listed below: -SMEB -DIB -Center Hall -SERF

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

ITS Service Desk phones
Started 20 Oct 2025 14:49:46 (5 days ago), resolved 21 Oct 2025 15:37:40 (4 days ago)
Minor Incident
Resolved
Phones and Voicemail

The ITS Service Desk is experiencing difficulties with the phone lines after the AWS issues from last night. These services may be slow or unavailable at this time. We are having trouble with receiving service calls, as well as returning calls. For assistance with troubleshooting, we recommend that you submit a ticket at https://support.ucsd.edu, or write us an email at [email protected].

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. We appreciate your patience.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

AWS Outage
Started 20 Oct 2025 14:51:44 (5 days ago), resolved 21 Oct 2025 15:36:44 (4 days ago)
Critical Incident
Resolved
Academic Services

The following services are experiencing issues due to an ongoing AWS incident:

Canvas, Talkdesk, Qualtrics, MyEmma, unable to log into 1Password, Just Walk Out services for Housing and Dining are down

You can follow the detailed status of the issue at https://health.aws.amazon.com/health/status

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357. The ITS Service Desk is also being impacted by this outage, and we are having trouble receiving calls and returning your calls. We recommend emailing or submitting a ticket regarding your issue at https://support.ucsd.edu or [email protected].

Enrollments Discrepancies in Canvas
Started 7 Oct 2025 23:29:44 (18 days ago), resolved 20 Oct 2025 14:52:37 (5 days ago)
Critical Incident
Resolved
Academic Services

We are currently investigating some discrepancies between official enrollment data from the Registrar/WebReg and Canvas enrollments. This issue is related to backend processing and does not reflect functionality within Canvas. Updates will be provided as they become available.

ITS Network & Systems Outage Survival Guide

A step-by-step guide to help you survive a ITS Network & Systems outage
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    ITS Network & Systems Components

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    ITS Network & Systems Academic Services

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    AWS Outage
    Started 20 Oct 2025 14:51:44 (5 days ago), resolved 21 Oct 2025 15:36:44 (4 days ago)
    Critical Incident
    Resolved
    Academic Services

    The following services are experiencing issues due to an ongoing AWS incident:

    Canvas, Talkdesk, Qualtrics, MyEmma, unable to log into 1Password, Just Walk Out services for Housing and Dining are down

    You can follow the detailed status of the issue at https://health.aws.amazon.com/health/status

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357. The ITS Service Desk is also being impacted by this outage, and we are having trouble receiving calls and returning your calls. We recommend emailing or submitting a ticket regarding your issue at https://support.ucsd.edu or [email protected].

    Enrollments Discrepancies in Canvas
    Started 7 Oct 2025 23:29:44 (18 days ago), resolved 20 Oct 2025 14:52:37 (5 days ago)
    Critical Incident
    Resolved
    Academic Services

    We are currently investigating some discrepancies between official enrollment data from the Registrar/WebReg and Canvas enrollments. This issue is related to backend processing and does not reflect functionality within Canvas. Updates will be provided as they become available.

    ITS Network & Systems Business Services

    Sat 18
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    now
    Onboarding Solutions
    Started 23 Oct 2025 15:45:25 (2 days ago), resolved 24 Oct 2025 21:34:16 (19 hours ago)
    Minor Incident
    Resolved
    Business Services

    TS is investigating possible issues with Onboarding Solutions. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    ITS Network & Systems Network

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    Network Outage
    Started 20 Oct 2025 19:20:51 (5 days ago), resolved 21 Oct 2025 15:39:30 (4 days ago)
    Major Incident
    Resolved
    Network

    ITS is investigating possible issues with network services in several areas around campus. Some affected areas are listed below: -SMEB -DIB -Center Hall -SERF

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    ITS Network & Systems Communication and Collaboration

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    ITS Network & Systems Email

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    ITS Network & Systems Phones and Voicemail

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    ITS Service Desk phones
    Started 20 Oct 2025 14:49:46 (5 days ago), resolved 21 Oct 2025 15:37:40 (4 days ago)
    Minor Incident
    Resolved
    Phones and Voicemail

    The ITS Service Desk is experiencing difficulties with the phone lines after the AWS issues from last night. These services may be slow or unavailable at this time. We are having trouble with receiving service calls, as well as returning calls. For assistance with troubleshooting, we recommend that you submit a ticket at https://support.ucsd.edu, or write us an email at [email protected].

    Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. We appreciate your patience.

    If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

    ITS Network & Systems SSO

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