ITS Network & Systems Status

Monitoring: Problems with Nifi disrupted some integrations over the last 2 days. The NIFI issues have been resolved, but we are still working on identifying and resolving integrations still not working as expected. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1. Installing the Duo Mobile app on your mobile device
2. Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Identified: We are continuing to work on a fix for this issue.

Identified: ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Monitoring: ITS has implemented a fix for the issues with Activity Hub. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is continuing to investigate the cause of issues with Activity Hub. Due to an issue with HANA production during patching last night, overnight processing of data on the activity hubs did not occur. ITS is working to resolve the issue. In the meantime, the data through 5/11 remains available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

INC0162267

Resolved: This incident has been resolved.

Monitoring: ITS has implemented a fix for the issues with the Degree Audit. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Investigating: ITS is investigating possible issues with the Degree Audit in Tritonlink. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Resolved: This incident has been resolved.

Monitoring: Canvas is back online and most functionality is currently available. Students and faculty may resume use of the platform.

Investigating: Additional sites to check status:

https://keyissues.ucsd.edu/.

UC updates: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-incident-involving-canvas/

Investigating: While we work to fully restore Canvas, please continue to avoid accessing your course through the web or mobile app until further notice. Even if service appears to be restored, please wait for official communications confirming stability and security before attempting to access Canvas again.

Instructure FAQ for customers: https://www.instructure.com/incident_update

Investigating: We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/

While UC San Diego Canvas is unavailable, to ensure educational continuity, consider using one of these campus-supported enterprise platforms: https://docs.google.com/document/d/e/2PACX-1vT_f2C6nHXeIat2gyHux5EOMFuc7LY363UI6phPje352LUKubyDU9RCsMGvwEiASdp_zOwy-QWnCKsn/pub

Investigating: We are continuing to investigate this issue. Please go to this link for additional information: https://keyissues.ucsd.edu/canvas-compromise/

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: ITS is continuing to investigate the cause of issues with Canvas displaying a compromised site message. While we are investigating, do not click or copy any of the links that are being displayed on the error.

You can also read more about the Canvas issue here: https://ucnet.universityofcalifornia.edu/employee-news/nationwide-security-breach-involving-canvas/

The issue is occurring across multiple Canvas versions across multiple institutions.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.