CIMAR Cloud Services Status

Resolved: We have identified all users who were incorrectly disabled overnight and have now re-enabled their access. This incident has been fully resolved.

We are conducting a root cause analysis and will share our findings as soon as possible.

We apologise for any disruption this may have caused to your business operations.

Identified: Accounts using the "Disable users after X days of inactivity" feature have experienced all users being disabled.

We are in the process of re-enabling select Administrator users within these accounts so they can begin reactivating their users as needed.

Please refer to the following guide for step-by-step instructions:

https://cimar.atlassian.net/wiki/external/NDE5YWI1MjA2YjMyNDhmMjkwYjFhZDczOWNjYjE2M2Y

Identified: We have identified the issue and are working on a solution.

Investigating: We are currently investigating an issue impacting some users ability to login due to incorrect account suspension. We will share more information as it becomes available.