Web Cloud Status

Investigating: We would like to inform you that there has been an incident on VoIP Services and it has been resolved.

Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on Web Hosting offer in the Cluster024 has now been resolved.

Here is detail for this incident :

Start time : 30/05/2025 12:20 UTC End time : 30/05/2025 17:22 UTC

We thank you for your understanding and patience throughout this incident.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Web Hosting offer on the specific Cluster 024.

Here are some supplementary details :

Start time : 30/05/2025 12:20 UTC
Impacted Service(s) : Some websites hosted in this cluster are unreachable Customers impact(s) : Some customers cannot use their services in this cluster. Root Cause : https://public-cloud.status-ovhcloud.com/incidents/fk8jcts2s39t Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Web Hosting offer in the Cluster024. Start time : 30/05/2025 12:20 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 30/05/2025 07:45 UTC End time : 30/05/2025 12:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Web Hosting offer on the specific Cluster 100 server2186.

Here are some supplementary details :

Start time : 30/05/2025 07:45 UTC Impacted Service(s) : Our teams have provided a fix for this incident. Pending tasks are processed again Root Cause : This incident was caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Server2186 is available on the Web hosting cluster100, but module creation or deletion is not available on server2186 of the Web hosting cluster100. There may be a delay during installation operations. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating this issue.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Server2186 is inaccessible on the Web hosting cluster100. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster 100 server2186.

Here are some supplementary details :

Start time : 30/05/2025 07:45 UTC Impacted Service(s) : Creating or deleting modules is not available on Web Hosting cluster100 server2186. There may be a delay during installation operations. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 30/05/2025 06:22 UTC End time : 30/05/2025 08:04 UTC Root Cause : This incident is caused by a maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/6zkvpx4vs1sl

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We have determined the origin of the incident affecting our Zimbra offer.

Here are some supplementary details :

Start time : 30/05/2025 06:22 UTC Impacted Service(s) : Some customers are temporarily unable to access their mailboxes. Root Cause : This incident is caused by a maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/6zkvpx4vs1sl Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Zimbra offering, which is causing temporary unavailability.

Here are some supplementary details :

Start time : 30/05/2025 06:22 UTC Impacted Service(s) : Some customers are temporarily unable to access their mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solution offer, have been resolved Start Time : 27/05/2025 18:00 UTC End Time : 28/05/2025 13:44 UTC Root cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have determined the origin of the incident affecting our Collaborative solution offer, in the ex4.mail.ovh.net on receive part.

Here are some supplementary details : Start time : 27/05/2025 18:00 UTC Impacted Service(s) : Mailbox reception is temporarily unreachable. Customers Impact : Customers cannot receive mails from outside. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solution offer, in the ex4.mail.ovh.net on receive part.

Start time : 27/05/2025 18:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.