Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our VoIP/Interconnect service on the specific Belgium region has been resolved.

Start time : 27/10/2025 13:35 UTC End time : 27/10/2025 15:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP/Interconnect service on the specific Belgium region.

Here are some supplementary details :

Start time : 27/10/2025 13:35 UTC Impacted Service(s) : Following a cluster failure in Belgium, call limits have been reached. Customers Impact : Incoming and outcalling Belgium calls are impacted Ongoing Actions : The incident has been identified and our teams are working with the equipment manufacturer to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our VoIP/Interconnect service in Belgium region.

Start time : 27/10/2025 13:35 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting on the Cluster100 - Filerz2178 has been resolved.

Start time : 23/10/2025 16:15 UTC End time : 23/10/2025 17:05 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster100 - Filerz2178.

Here are some supplementary details :

Start time : 23/10/2025 16:15 UTC Impacted Service(s) : Filerz2178 is temporarily unreachable on Web Hosting Cluster100. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz2178. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting on Cluster112 has been resolved.

Start time : 21/10/2025 06:11 UTC End time : 21/10/2025 06:32 UTC Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 21/10/2025 06:32 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 21/10/2025 06:11 UTC Impacted Service(s) : Cluster112 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access and use their websites hosted on Cluster112.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster112.

Here are some supplementary details :

Start time : 21/10/2025 06:11 UTC Impacted Service(s) : Cluster112 is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster112. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.