Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Hosted Exchange offering has been resolved.

Start time : 14/10/2026 12:50 UTC End time : 14/10/2026 18:36 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: Please find an update of this incident below :

Start time : 14/10/2026 12:50 UTC Impacted Service(s) : Some Hosted Exchange, Private Exchange and EmailPro mailboxes hosted on pro2.mail.ovh.net, pro3.mail.ovh.net, ex2.mail.ovh.net and ex3.mail.ovh.net may be experiencing connection issues. Customers Impact : Some customers may experience difficulties connecting to their mailboxes, sending or receiving emails. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Hosted Exchange offering. The root cause has been identified.

Please find the details of this incident below : Start time : 14/10/2026 12:50 UTC Impacted Service(s) : Access to Hosted Exchange and Private Exchange mailboxes and webmail is unavailable. Customers Impact : Customers are temporarily unable to access their mailboxes, send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

Start time : 15/10/2026 08:30 UTC End time : 18/10/2026 13:30 UTC Root Cause : This incident was caused by a software issue issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We would like to inform you that a workaround has been implemented and our service has been fully restored as of 18/10/2026 13:30 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services were temporarily unavailable. Customers Impact : Customers using EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada were temporarily unable to send and receive emails. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services are still impacted by this incident. Following a faulty software update from our provider, an issue is affecting mail queues and some emails may not be sent or received. Ongoing Actions : Our teams remain fully mobilised and are awaiting a fix from our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : In coordination with our provider, our teams have identified a potential fix to restore mail flow. A new configuration is currently being applied and the affected servers are being restarted. Ongoing Actions : Our teams are mobilised to deploy this corrective action and are closely monitoring its effect on the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The incident originates from one of our providers. Ongoing Actions : Our teams are working closely with the provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : From 15/10/2026 12:50 UTC till 16/10/2026 08:50 UTC, no impact was observed on the services. Since 16/10/2026 08:50 UTC, customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are again temporarily unable to send and receive mails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Hosted Exchange offering has been resolved.

Start time : 14/10/2026 12:50 UTC End time : 14/10/2026 18:36 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: Please find an update of this incident below :

Start time : 14/10/2026 12:50 UTC Impacted Service(s) : Some Hosted Exchange, Private Exchange and EmailPro mailboxes hosted on pro2.mail.ovh.net, pro3.mail.ovh.net, ex2.mail.ovh.net and ex3.mail.ovh.net may be experiencing connection issues. Customers Impact : Some customers may experience difficulties connecting to their mailboxes, sending or receiving emails. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Hosted Exchange offering. The root cause has been identified.

Please find the details of this incident below : Start time : 14/10/2026 12:50 UTC Impacted Service(s) : Access to Hosted Exchange and Private Exchange mailboxes and webmail is unavailable. Customers Impact : Customers are temporarily unable to access their mailboxes, send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

Start time : 15/10/2026 08:30 UTC End time : 18/10/2026 13:30 UTC Root Cause : This incident was caused by a software issue issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We would like to inform you that a workaround has been implemented and our service has been fully restored as of 18/10/2026 13:30 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services were temporarily unavailable. Customers Impact : Customers using EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada were temporarily unable to send and receive emails. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services are still impacted by this incident. Following a faulty software update from our provider, an issue is affecting mail queues and some emails may not be sent or received. Ongoing Actions : Our teams remain fully mobilised and are awaiting a fix from our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : In coordination with our provider, our teams have identified a potential fix to restore mail flow. A new configuration is currently being applied and the affected servers are being restarted. Ongoing Actions : Our teams are mobilised to deploy this corrective action and are closely monitoring its effect on the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The incident originates from one of our providers. Ongoing Actions : Our teams are working closely with the provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : From 15/10/2026 12:50 UTC till 16/10/2026 08:50 UTC, no impact was observed on the services. Since 16/10/2026 08:50 UTC, customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are again temporarily unable to send and receive mails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our MX Plan and Zimbra offerings has now been resolved.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC End time : 15/10/2026 19:19 UTC Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our MX Plan and Zimbra offerings. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes is temporarily unavailable. Customers Impact : Customers are temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird). Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our MX Plan offering. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC Impacted Service(s) : Access to some MX Plan mailboxes is temporarily unavailable. Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

Start time : 15/10/2026 08:30 UTC End time : 18/10/2026 13:30 UTC Root Cause : This incident was caused by a software issue issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We would like to inform you that a workaround has been implemented and our service has been fully restored as of 18/10/2026 13:30 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services were temporarily unavailable. Customers Impact : Customers using EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada were temporarily unable to send and receive emails. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services are still impacted by this incident. Following a faulty software update from our provider, an issue is affecting mail queues and some emails may not be sent or received. Ongoing Actions : Our teams remain fully mobilised and are awaiting a fix from our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : In coordination with our provider, our teams have identified a potential fix to restore mail flow. A new configuration is currently being applied and the affected servers are being restarted. Ongoing Actions : Our teams are mobilised to deploy this corrective action and are closely monitoring its effect on the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The incident originates from one of our providers. Ongoing Actions : Our teams are working closely with the provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : From 15/10/2026 12:50 UTC till 16/10/2026 08:50 UTC, no impact was observed on the services. Since 16/10/2026 08:50 UTC, customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are again temporarily unable to send and receive mails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

Start time : 18/10/2026 20:30 UTC End time : 19/10/2026 07:30 UTC Root Cause : This incident was caused by a software issue issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: Please find an update of this incident below :

Update : Our investigations show that password change operations on MX Plan and Zimbra email accounts are also impacted by this incident. Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts and password change operations are temporarily delayed. Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts or the change of their email account passwords. These tasks may remain in progress. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our MX Plan and Zimbra offerings.

Please find the details of this incident below :

Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts is temporarily delayed. Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts. Account creation tasks may remain in progress. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Hosted Exchange offering has been resolved.

Start time : 14/10/2026 12:50 UTC End time : 14/10/2026 18:36 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: Please find an update of this incident below :

Start time : 14/10/2026 12:50 UTC Impacted Service(s) : Some Hosted Exchange, Private Exchange and EmailPro mailboxes hosted on pro2.mail.ovh.net, pro3.mail.ovh.net, ex2.mail.ovh.net and ex3.mail.ovh.net may be experiencing connection issues. Customers Impact : Some customers may experience difficulties connecting to their mailboxes, sending or receiving emails. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Hosted Exchange offering. The root cause has been identified.

Please find the details of this incident below : Start time : 14/10/2026 12:50 UTC Impacted Service(s) : Access to Hosted Exchange and Private Exchange mailboxes and webmail is unavailable. Customers Impact : Customers are temporarily unable to access their mailboxes, send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

Start time : 15/10/2026 08:30 UTC End time : 18/10/2026 13:30 UTC Root Cause : This incident was caused by a software issue issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We would like to inform you that a workaround has been implemented and our service has been fully restored as of 18/10/2026 13:30 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services were temporarily unavailable. Customers Impact : Customers using EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada were temporarily unable to send and receive emails. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : EmailPro, Trusted Exchange, Hosted Exchange, Private Exchange, Zimbra and MX Plan Canada services are still impacted by this incident. Following a faulty software update from our provider, an issue is affecting mail queues and some emails may not be sent or received. Ongoing Actions : Our teams remain fully mobilised and are awaiting a fix from our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update : In coordination with our provider, our teams have identified a potential fix to restore mail flow. A new configuration is currently being applied and the affected servers are being restarted. Ongoing Actions : Our teams are mobilised to deploy this corrective action and are closely monitoring its effect on the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The incident originates from one of our providers. Ongoing Actions : Our teams are working closely with the provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : From 15/10/2026 12:50 UTC till 16/10/2026 08:50 UTC, no impact was observed on the services. Since 16/10/2026 08:50 UTC, customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are again temporarily unable to send and receive mails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/10/2026 08:30 UTC Impacted Service(s) : EmailPro, Trusted Exchange and Hosted Exchange, MX Plan Canada Customers Impact : Customers using EmailPro, Trusted Exchange and Hosted Exchange, MXplan Canada are temporarily unable to send and receive mails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our MX Plan and Zimbra offerings has now been resolved.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC End time : 15/10/2026 19:19 UTC Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our MX Plan and Zimbra offerings. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC Impacted Service(s) : Access to some MX Plan and Zimbra mailboxes is temporarily unavailable. Customers Impact : Customers are temporarily unable to log in to their MX Plan and Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird). Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our MX Plan offering. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 17:52 UTC Impacted Service(s) : Access to some MX Plan mailboxes is temporarily unavailable. Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MX Plan and Zimbra offering has been resolved.

Start time : 18/10/2026 20:30 UTC End time : 19/10/2026 07:30 UTC Root Cause : This incident was caused by a software issue issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: Please find an update of this incident below :

Update : Our investigations show that password change operations on MX Plan and Zimbra email accounts are also impacted by this incident. Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts and password change operations are temporarily delayed. Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts or the change of their email account passwords. These tasks may remain in progress. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our MX Plan and Zimbra offerings.

Please find the details of this incident below :

Impacted Service(s) : Creation of new MX Plan and Zimbra email accounts is temporarily delayed. Customers Impact : Customers are temporarily unable to complete the creation of new MX Plan and Zimbra email accounts. Account creation tasks may remain in progress. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding this maintenance that affected your services.

Please find below an update on the situation:

Update : The .MG domain is now operational again. Our team is still working on the .TL domain.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an incident affecting our Domains offering for .MG and .TL Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 02/10/2026 11:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 23/09/2026 09:00 UTC End time : 20/10/2026 13:00 UTC Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .PT and .COM.PT domains.

Here are some supplementary details :

Start time : 23/09/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Transfer) are temporarily unavailable for .PT and .COM.PT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .PT and .COM.PT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

Start time : 12/10/2026 06:40 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 15/10/2026 11:50 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .CO domains. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding this maintenance that affected your services.

Please find below an update on the situation:

Update : The .MG domain is now operational again. Our team is still working on the .TL domain.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an incident affecting our Domains offering for .MG and .TL Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 02/10/2026 11:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

Start time : 12/10/2026 06:40 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 15/10/2026 11:50 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .CO domains. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding this maintenance that affected your services.

Please find below an update on the situation:

Update : The .MG domain is now operational again. Our team is still working on the .TL domain.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an incident affecting our Domains offering for .MG and .TL Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 02/10/2026 11:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 23/09/2026 09:00 UTC End time : 20/10/2026 13:00 UTC Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .PT and .COM.PT domains.

Here are some supplementary details :

Start time : 23/09/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Transfer) are temporarily unavailable for .PT and .COM.PT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .PT and .COM.PT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

Start time : 12/10/2026 06:40 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 15/10/2026 11:50 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .CO domains. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding this maintenance that affected your services.

Please find below an update on the situation:

Update : The .MG domain is now operational again. Our team is still working on the .TL domain.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an incident affecting our Domains offering for .MG and .TL Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 02/10/2026 11:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

Start time : 12/10/2026 06:40 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 15/10/2026 11:50 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .CO domains. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding this maintenance that affected your services.

Please find below an update on the situation:

Update : The .MG domain is now operational again. Our team is still working on the .TL domain.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an incident affecting our Domains offering for .MG and .TL Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 02/10/2026 11:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains names has been resolved.

Start time : 12/10/2026 06:40 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 15/10/2026 11:50 UTC End time : 15/10/2026 14:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .CO domains. The root cause has been identified.

Please find the details of this incident below :

Start time : 15/10/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our CloudDB offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our CloudDB offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our CloudDB offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our CloudDB offer on the specific region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our CloudDB offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 21/10/2026 01:12 UTC Impacted Service(s) : Some Web Cloud Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases mentioned below:

• eu001
• eu005
• eu006
• eu007
• eu011
• eu012 Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.