Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Operational
Operations
Operations
Mailbox Access
Operations
Registration
Renew
Transfer
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Active Incidents
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.
Here are some supplementary details :
Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Recently Resolved Incidents
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.
Here are some supplementary details :
Start time : 24/07/2026 16:00 UTC Impacted Service(s) : Cluster024 is experiencing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster024. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Internet Access offer which has now been resolved.
Here are some supplementary details :
Start time : 24/07/2026 07:00 UTC End time : 24/07/2026 10:30 UTC Impacted Service(s) : PPP authentication service experienced issues. Customers Impact : Some customers experienced authentication issues when establishing PPP sessions. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation
Here are some supplementary details :
Start time : 20/05/2026 08:42 UTC Impacted Service(s) : Some MX Plan, Email Pro, Hosted Exchange and Private Exchange operations is temporarily unavailable. Customers Impact : Customers may have the following issues : OWA Print Calendar functionality might not work OWA light mode does not work properly Signature or images not displayed properly Preview of attachments not working properly Public calendar URLs generating error 500 in browser. Ongoing Actions : We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the Cluster131 - Filerz1641.
Here are some supplementary details :
Start time : 21/07/2026 21:55 UTC Impacted Service(s) : The Filerz1641 is unreachable on Web Hosting Cluster131. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz1641 - Cluster131. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offering in the GRA region.
Here are some supplementary details :
Start time : 21/07/2026 10:05 UTC Impacted Service(s) : Administrative task processing for Cluster105 is experiencing delays. Customers Impact : Customers may experience delays, as all deliveries and hosting configuration changes are temporarily paused. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offering in GLOBAL region.
Here are some supplementary details :
Start time : 21/07/2026 09:17 UTC Impacted Service(s) : MX Plan mailboxes are temporarily unavailable. Customer Impact : Customers are temporarily unable to access their mailboxes. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find an update of this incident below :
Start time : 19/07/2026 22:41 UTC Impacted Service(s) : Filerz277 is unreachable on Web Hosting cluster113. Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz. Root Cause : This incident is caused by a hardware issue. The root cause has been identified as a RAID disks failure. The RAID reconstruction is expected to take between 5 and 6 hours. All websites hosted on filerz277 have been placed into maintenance mode until 20/07/2026 06:00 UTC. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz277 Cluster113.
Here are some supplementary details :
Start time : 19/07/2026 22:41 UTC Impacted Service(s) : Filerz277 is unreachable on Web Hosting cluster113. Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Mailbox Access
Delivery email
Mail Flow
Operations
We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation
Here are some supplementary details :
Start time : 20/05/2026 08:42 UTC Impacted Service(s) : Some MX Plan, Email Pro, Hosted Exchange and Private Exchange operations is temporarily unavailable. Customers Impact : Customers may have the following issues : OWA Print Calendar functionality might not work OWA light mode does not work properly Signature or images not displayed properly Preview of attachments not working properly Public calendar URLs generating error 500 in browser. Ongoing Actions : We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Collaborative solutions || Hosted Exchange
Redirection
Mailbox Access
Mail Flow
Delivery
Operations
We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation
Here are some supplementary details :
Start time : 20/05/2026 08:42 UTC Impacted Service(s) : Some MX Plan, Email Pro, Hosted Exchange and Private Exchange operations is temporarily unavailable. Customers Impact : Customers may have the following issues : OWA Print Calendar functionality might not work OWA light mode does not work properly Signature or images not displayed properly Preview of attachments not working properly Public calendar URLs generating error 500 in browser. Ongoing Actions : We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Reception
Web Cloud Collaborative solutions || MX Plan
Trusted Exchange
Mailbox Access
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offering in GLOBAL region.
Here are some supplementary details :
Start time : 21/07/2026 09:17 UTC Impacted Service(s) : MX Plan mailboxes are temporarily unavailable. Customer Impact : Customers are temporarily unable to access their mailboxes. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Reception
Delivery email
Delivery email
Mail Flow
Operations
Mailbox Access
Redirection
Web Cloud Collaborative solutions || Office
Webmail
Operations
We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation
Here are some supplementary details :
Start time : 20/05/2026 08:42 UTC Impacted Service(s) : Some MX Plan, Email Pro, Hosted Exchange and Private Exchange operations is temporarily unavailable. Customers Impact : Customers may have the following issues : OWA Print Calendar functionality might not work OWA light mode does not work properly Signature or images not displayed properly Preview of attachments not working properly Public calendar URLs generating error 500 in browser. Ongoing Actions : We are waiting for Microsoft Security fix for our Exchange Collaborative solutions MX Plan, Email Pro, Hosted and private to fix some side effects related to mitigation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery
Delivery
Web Cloud Collaborative solutions || OVH Mail Migrator
Web Cloud Collaborative solutions || Private Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Trusted Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Sharepoint
Web Cloud Collaborative solutions || Zimbra
Web Access
Reception
Delivery email
Operations
Delivery email
Web Cloud DNS || DNS Anycast
RBX
GRA
Webmail
SBG
Delivery
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.
Here are some supplementary details :
Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Renew
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.
Here are some supplementary details :
Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Transfer
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.
Here are some supplementary details :
Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Restore
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.
Here are some supplementary details :
Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Delete
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.
Here are some supplementary details :
Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Databases || CloudDB GRA
eu005
eu007
eu009
eu010
eu008
eu011
eu012
Web Cloud Databases || CloudDB BHS
ca001
ca002
eu013
Web Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-BHS
CA-EAST-TOR
EU-CENTRAL-WAW
EU-SOUTH-MIL
Web Cloud Internet Access || ADSL
EU-WEST-ERI
EU-WEST-GRA
Web Cloud Internet Access || Delivery
Web Cloud Internet Access || FTTH
EU-WEST-LIM
Web Cloud Internet Access || SDSL
EU-WEST-PAR
EU-WEST-RBX
Web Cloud OverTheBox || OverTheBox
EU-WEST-SBG
Web Cloud VoIP || Carrier SIP
Access RBX
Access SBG
Web Cloud VoIP || Core Network
Web Cloud VoIP || Interconnect
France
Web Cloud Migration Tools || OMM
Belgium
Spain
United Kingdom
Germany
Web Cloud Migration Tools || OSM
Switzerland
Web Cloud VoIP || Services
Conferences
CCS, IVR & Call Queues
CCS
VXML
Billing
Provisioning
Fax
Web Cloud VoIP || SMS
Web Cloud VoIP || Telephony
SMS
Access SBC
Fax
Media Gateways
Softcall
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
eu007
eu009
eu010
eu011
eu012
eu008
Web Cloud Web Hosting || Datacenter BHS
Cluster151
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster051
Redirect
Web Cloud Web Hosting || Datacenter GRA
Cluster001
eu013
Cluster100
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster002
Cluster090
Cluster102
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster003
Cluster103
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster105
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offering in the GRA region.
Here are some supplementary details :
Start time : 21/07/2026 10:05 UTC Impacted Service(s) : Administrative task processing for Cluster105 is experiencing delays. Customers Impact : Customers may experience delays, as all deliveries and hosting configuration changes are temporarily paused. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster005
Cluster106
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster006
Cluster007
Cluster107
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster010
Cluster110
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster111
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster011
Cluster012
Cluster112
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster013
Cluster113
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz277 Cluster113.
Here are some supplementary details :
Start time : 19/07/2026 22:41 UTC Impacted Service(s) : Filerz277 is unreachable on Web Hosting cluster113. Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find an update of this incident below :
Start time : 19/07/2026 22:41 UTC Impacted Service(s) : Filerz277 is unreachable on Web Hosting cluster113. Customers Impact : Customers are temporarily unable to access their websites hosted on the affected filerz. Root Cause : This incident is caused by a hardware issue. The root cause has been identified as a RAID disks failure. The RAID reconstruction is expected to take between 5 and 6 hours. All websites hosted on filerz277 have been placed into maintenance mode until 20/07/2026 06:00 UTC. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Cluster114
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster014
Cluster115
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster015
Cluster017
Cluster117
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster120
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster020
Cluster021
Cluster121
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster023
Cluster022
Cluster123
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster124
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster024
Cluster025
Cluster126
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster026
Cluster127
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster027
Cluster128
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster129
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster028
Cluster130
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster029
Cluster022
Cluster030
Cluster131
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in multiple clusters.
Here are some supplementary details :
Start time : 16/07/2026 15:06 UTC Impacted Service(s) : Some websites are temporarily unavailable on Web Hosting. Customers Impact : Some customers may encounter 500 errors when trying to access their services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the Cluster131 - Filerz1641.
Here are some supplementary details :
Start time : 21/07/2026 21:55 UTC Impacted Service(s) : The Filerz1641 is unreachable on Web Hosting Cluster131. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Filerz1641 - Cluster131. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster031
Redirect
Cluster024
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.
Here are some supplementary details :
Start time : 24/07/2026 16:00 UTC Impacted Service(s) : Cluster024 is experiencing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster024. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster033
Web Cloud Web Hosting || SSL
Cluster020
Cluster060
Sectigo
Cluster090
Let's Encrypt
Web Cloud Web PaaS || GRA
GRA7
Web Cloud Internet Access || SDSL
We had an incident on Internet Access offer which has now been resolved.
Here are some supplementary details :
Start time : 24/07/2026 07:00 UTC End time : 24/07/2026 10:30 UTC Impacted Service(s) : PPP authentication service experienced issues. Customers Impact : Some customers experienced authentication issues when establishing PPP sessions. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Web Cloud Internet Access || ADSL
We had an incident on Internet Access offer which has now been resolved.
Here are some supplementary details :
Start time : 24/07/2026 07:00 UTC End time : 24/07/2026 10:30 UTC Impacted Service(s) : PPP authentication service experienced issues. Customers Impact : Some customers experienced authentication issues when establishing PPP sessions. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Cluster090
Web Cloud Internet Access || Delivery
We had an incident on Internet Access offer which has now been resolved.
Here are some supplementary details :
Start time : 24/07/2026 07:00 UTC End time : 24/07/2026 10:30 UTC Impacted Service(s) : PPP authentication service experienced issues. Customers Impact : Some customers experienced authentication issues when establishing PPP sessions. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Web Cloud Internet Access || FTTH
We had an incident on Internet Access offer which has now been resolved.
Here are some supplementary details :
Start time : 24/07/2026 07:00 UTC End time : 24/07/2026 10:30 UTC Impacted Service(s) : PPP authentication service experienced issues. Customers Impact : Some customers experienced authentication issues when establishing PPP sessions. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.