Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 03/04/2026 07:20 UTC End time : 03/04/2026 12:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Services are being gradually restored, but the customer impact is still ongoing. Ongoing Actions : Our teams remain fully engaged to reinstate the remaining services as soon as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Customers using the Zimbra and EmailPro services are also affected by this incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC Impacted Service(s) : Mail-out service temporarily degraded. Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services). Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan delivery services.

Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC Impacted Service(s) : Mail-out service temporarily degraded. Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services). Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 03/04/2026 07:20 UTC End time : 03/04/2026 12:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Services are being gradually restored, but the customer impact is still ongoing. Ongoing Actions : Our teams remain fully engaged to reinstate the remaining services as soon as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Customers using the Zimbra and EmailPro services are also affected by this incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC Impacted Service(s) : Mail-out service temporarily degraded. Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services). Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan delivery services.

Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC Impacted Service(s) : Mail-out service temporarily degraded. Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services). Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions on MX Plan has been resolved.

Start time : 09/04/2026 05:30 UTC End time : 09/04/2026 11:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.

Here are some supplementary details :

Start time : 09/04/2026 05:30 UTC Impacted Service(s) : MX Plan mailbox is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their mailbox. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a global temporary availability issue.

Here are some supplementary details :

Start time : 09/04/2026 05:30 UTC Impacted Service(s) : MX Plan mailbox is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 03/04/2026 07:20 UTC End time : 03/04/2026 12:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Services are being gradually restored, but the customer impact is still ongoing. Ongoing Actions : Our teams remain fully engaged to reinstate the remaining services as soon as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Customers using the Zimbra and EmailPro services are also affected by this incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC Impacted Service(s) : Mail-out service temporarily degraded. Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services). Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan delivery services.

Here are some supplementary details :

Start time : 03/04/2026 07:20 UTC Impacted Service(s) : Mail-out service temporarily degraded. Customers Impact : Delay or failure in sending customer's emails. Deliveries to specific destinations may be particularly impacted (e.g., Gmail, Orange, or hosted Exchange services). Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident : Start time : 07/04/2026 06:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident : Start time : 07/04/2026 06:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident : Start time : 07/04/2026 06:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident : Start time : 07/04/2026 06:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident : Start time : 07/04/2026 06:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .DKdomains name after the expiration date is already passed will have their websites unavailable. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.