Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 16/03/2026 15:02 UTC End time : 17/03/2026 02:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the event that affected your service(s).

Please find below an update on the situation: Update : During the migration, the emails sent or received will be stored and delivered once the operation has been completed. Root Cause : This event is caused by this maintenance : https://web-cloud.status-ovhcloud.com/incidents/yczrbvxf8p36 Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 16/03/2026 15:02 UTC Impacted Service(s) : Access to mailboxes and webmail is unavailable. Customers Impact : Customers are currently unable to access their mailboxes, which means they cannot read, send, or manage their emails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering on MX Plan, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 18/03/2026 23:00 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers. Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 16/03/2026 15:02 UTC End time : 17/03/2026 02:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the event that affected your service(s).

Please find below an update on the situation: Update : During the migration, the emails sent or received will be stored and delivered once the operation has been completed. Root Cause : This event is caused by this maintenance : https://web-cloud.status-ovhcloud.com/incidents/yczrbvxf8p36 Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 16/03/2026 15:02 UTC Impacted Service(s) : Access to mailboxes and webmail is unavailable. Customers Impact : Customers are currently unable to access their mailboxes, which means they cannot read, send, or manage their emails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our VoIP Softcall has been resolved.

Start time : 18/03/2026 15:00 UTC End time : 18/03/2026 15:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 18/03/2026 15:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 18/03/2026 15:00 UTC Impacted Service(s) : Instances of lost registration were observed on the softcall service. Customers Impact : Some users experienced interruptions in softcall service due to lost registration.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our VoIP Softcall offer.

Start time : 18/03/2026 15:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.