Web Cloud Status

Resolved: We had an incident on our Collaborative solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 06/02/2026 08:09 UTC End time : 06/02/2026 08:49 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filez1817. Customers Impact : Customers using MX Plan were unable to log in to email (webmail or client) and could not send or receive messages. Root Cause : This incident was caused by an electrical equipment issue. Messages received during the window were queued for delivery after resolution.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 08/01/2026 21:20 UTC End time : 14/01/2026 15:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Please find below an update on the situation: Ongoing Actions : Actions are currently being carried out by our technical teams to ensure a permanent resolution of the issue.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The filerz is still stable since 14/01/2026 15:30 UTC. Ongoing Actions : Actions are still in progress by our technical teams to permanently correct the issue.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 14/01/2026 15:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 14/01/2026 15:09 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 14/01/2026 13:35 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100 from 14/01/2026 13:10 UTC until 14/01/2026 13:35 UTC Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites from 14/01/2026 13:10 UTC until 14/01/2026 13:35 UTC

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 13/01/2026 09:41 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 13/01/2026 09:41 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 09/01/2026 10:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 09/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 08/01/2026 22:35 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 08/01/2026 21:20 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 08/01/2026 21:20 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 08/01/2026 10:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 08/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/01/2026 15:25 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 02/02/2026 09:35 UTC End time : 03/02/2026 08:10 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .TL Domains offer, customers in the impacted zone are unable to perform some tasks on .TL domains.

Here is detail for this incident : Start time : 02/02/2026 09:35 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our offer on the Cluster121/filerz990 has been resolved.

Start time : 02/02/2026 10:20 UTC End time : 02/02/2026 11:40 UTC Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster121/filerz990.

Here are some supplementary details :

Start time : 02/02/2026 10:20 UTC Impacted Service(s) : Logs have a malfunction Customers Impact : Customers cannot acces their logs, otherwise their hosted websites are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Web Hosting offer on the Cluster121/filerz990.

Start time : 02/02/2026 10:20 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer on the specific Cluster127/Filerz363 has been resolved.

Start time : 02/02/2026 08:10 UTC End time : 02/02/2026 08:40 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster127/Filerz363.

Here are some supplementary details :

Start time : 02/02/2026 08:10 UTC Impacted Service(s) : File server 363. is unreachable on Web Hosting cluster 127. Customers Impact : Customers using filer servers 363 on Cluster127 cannot access their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Web Hosting offer in the Cluster127/Filerz363..

Start time : 02/02/2026 08:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.