Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Minor Service Outage
Mailbox Access
Mail Flow
Operations
Web Cloud Domains || Domains Name
Registration
Renew
Transfer
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Active Incidents
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC Impacted Service(s) : Calls made via Softcall may not go through. Customers Impact : Customers trying to call via Softcall may not get through. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.
Here are some supplementary details :
Start time : 31/07/2026 06:00 UTC Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121. Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Recently Resolved Incidents
We had an incident on our Collaborative solutions offer which has now been resolved.
Here are some supplementary details :
Start time : 07/08/2026 13:14 UTC End time : 07/08/2026 13:25 UTC Impacted Service(s) : Email services were temporarily unavailable on Filerz288. Customers Impact : Customers were temporarily unable to access webmail services. Emails that were sent or received were temporarily unavailable and are delivered now that the incident is resolved. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on our Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 06/08/2026 13:00 UTC End time : 06/08/2026 13:15 UTC Impacted Service(s) : Cluster113 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified cluster. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.
Here are some supplementary details :
Start time : 05/08/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains. Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 02/08/2026 05:37 UTC Impacted Service(s) : The filerz1007 and filerz40 is unreachable on Web Hosting cluster123 and cluster120 Customers Impact : Customers are temporarily unable to access and use their websites hosted on filerz1007 and filerz40 cluster123 and cluster120. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Mailbox Access
Delivery email
Mail Flow
Operations
Redirection
Web Cloud Collaborative solutions || Hosted Exchange
Mailbox Access
Delivery
Mail Flow
Operations
Web Cloud Collaborative solutions || MX Plan
Trusted Exchange
Reception
Delivery email
Reception
Mailbox Access
We had an incident on our Collaborative solutions offer which has now been resolved.
Here are some supplementary details :
Start time : 07/08/2026 13:14 UTC End time : 07/08/2026 13:25 UTC Impacted Service(s) : Email services were temporarily unavailable on Filerz288. Customers Impact : Customers were temporarily unable to access webmail services. Emails that were sent or received were temporarily unavailable and are delivered now that the incident is resolved. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Delivery email
Mail Flow
We had an incident on our Collaborative solutions offer which has now been resolved.
Here are some supplementary details :
Start time : 07/08/2026 13:14 UTC End time : 07/08/2026 13:25 UTC Impacted Service(s) : Email services were temporarily unavailable on Filerz288. Customers Impact : Customers were temporarily unable to access webmail services. Emails that were sent or received were temporarily unavailable and are delivered now that the incident is resolved. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Mailbox Access
Operations
We had an incident on our Collaborative solutions offer which has now been resolved.
Here are some supplementary details :
Start time : 07/08/2026 13:14 UTC End time : 07/08/2026 13:25 UTC Impacted Service(s) : Email services were temporarily unavailable on Filerz288. Customers Impact : Customers were temporarily unable to access webmail services. Emails that were sent or received were temporarily unavailable and are delivered now that the incident is resolved. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Redirection
Web Cloud Collaborative solutions || Office
Webmail
Operations
Delivery
Web Cloud Collaborative solutions || OVH Mail Migrator
Delivery
Web Cloud Collaborative solutions || Private Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Trusted Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Sharepoint
Web Cloud Collaborative solutions || Zimbra
Web Access
Reception
Delivery email
Operations
Delivery email
Web Cloud DNS || DNS Anycast
RBX
GRA
SBG
Webmail
Delivery
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.
Here are some supplementary details :
Start time : 05/08/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains. Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Renew
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.
Here are some supplementary details :
Start time : 05/08/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains. Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Transfer
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.
Here are some supplementary details :
Start time : 05/08/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains. Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Restore
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.
Here are some supplementary details :
Start time : 05/08/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains. Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delete
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .HT Domains offer, customers in the impacted zone are unable to perform some tasks on .HT Domains.
Here are some supplementary details :
Start time : 05/08/2026 08:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .HT Domains. Customers Impact : Customers are temporarily unable to perform specified operations on .HT Domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Databases || CloudDB GRA
eu005
eu007
eu009
eu010
eu008
eu011
eu012
Web Cloud Databases || CloudDB BHS
ca001
eu013
ca002
Web Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-BHS
CA-EAST-TOR
EU-CENTRAL-WAW
EU-SOUTH-MIL
EU-WEST-ERI
Web Cloud Internet Access || ADSL
Web Cloud Internet Access || Delivery
EU-WEST-GRA
Web Cloud Internet Access || FTTH
EU-WEST-LIM
EU-WEST-PAR
Web Cloud Internet Access || SDSL
EU-WEST-RBX
EU-WEST-SBG
Web Cloud OverTheBox || OverTheBox
Web Cloud VoIP || Carrier SIP
Access RBX
Access SBG
Web Cloud VoIP || Core Network
Web Cloud VoIP || Interconnect
France
Spain
Belgium
Web Cloud Migration Tools || OMM
United Kingdom
Germany
Web Cloud Migration Tools || OSM
Switzerland
Web Cloud VoIP || Services
Conferences
CCS, IVR & Call Queues
CCS
VXML
Billing
Provisioning
Web Cloud VoIP || SMS
Fax
SMS
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC Impacted Service(s) : Calls made via Softcall may not go through. Customers Impact : Customers trying to call via Softcall may not get through. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
eu007
eu009
eu010
eu011
eu012
eu008
Web Cloud Web Hosting || Datacenter BHS
Cluster051
Cluster151
Redirect
Web Cloud Web Hosting || Datacenter GRA
Cluster001
eu013
Cluster100
Cluster090
Cluster102
Cluster002
Cluster103
Cluster003
Cluster105
Cluster005
Cluster006
Cluster106
Cluster007
Cluster107
Cluster010
Cluster110
Cluster111
Cluster011
Cluster112
Cluster012
Cluster113
We had an incident on our Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 06/08/2026 13:00 UTC End time : 06/08/2026 13:15 UTC Impacted Service(s) : Cluster113 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified cluster. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Cluster013
Cluster014
Cluster114
Cluster015
Cluster115
Cluster117
Cluster017
Cluster120
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 02/08/2026 05:37 UTC Impacted Service(s) : The filerz1007 and filerz40 is unreachable on Web Hosting cluster123 and cluster120 Customers Impact : Customers are temporarily unable to access and use their websites hosted on filerz1007 and filerz40 cluster123 and cluster120. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster020
Cluster121
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.
Here are some supplementary details :
Start time : 31/07/2026 06:00 UTC Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121. Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster021
Cluster022
Cluster023
Cluster123
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 02/08/2026 05:37 UTC Impacted Service(s) : The filerz1007 and filerz40 is unreachable on Web Hosting cluster123 and cluster120 Customers Impact : Customers are temporarily unable to access and use their websites hosted on filerz1007 and filerz40 cluster123 and cluster120. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.