Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 04/07/2026 12:50 UTC End time : 04/07/2026 16:53 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Collaborative Solutions offering has been resolved.

Start time : 03/07/2026 06:00 UTC End time : 03/07/2026 15:22 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 03/07/2026 15:22 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/07/2026 06:00 UTC Impacted Service(s) : Some email addresses were temporarily unable to modify their accounts. Customers Impact : Some customers were temporarily unable to modify the accounts associated with their email addresses. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 03/07/2026 06:00 UTC Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts. Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 03/07/2026 06:00 UTC Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts. Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 01/07/2026 17:32 UTC End time : 01/07/2026 18:54 UTC Root Cause : https://public-cloud.status-ovhcloud.com/incidents/x3cj8gldm5yx

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues on database.

Here is detail for this incident : Start time : 01/07/2026 17:32 UTC Impacted Service(s) : Some database is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their data located in the specified database. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering in GRA region has been resolved.

Start time : 01/07/2026 07:30 UTC End time : 01/07/2026 10:30 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 01/07/2026 07:30 UTC Impacted Service(s) : Filerz518 Cluster111 is experiencing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located on Cluster111. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 30/06/2026 08:26 UTC End time : 30/06/2026 09:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz2186 Cluster100.

Here are some supplementary details :

Start time : 30/06/2026 08:26 UTC <Impacted Service(s) : Filerz2186 is temporarily facing latency on Web Hosting Cluster100. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located on Cluster100. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 30/06/2026 04:50 UTC End time : 30/06/2026 07:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer in Filerz666 and 667 Cluster151.

Here are some supplementary details :

Start time : 30/06/2026 04:50 UTC Impacted Service(s) : Filerz666 and 667 is temporarily facing latency on Web Hosting Cluster151. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located on Cluster151. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 30/06/2026 04:50 UTC End time : 30/06/2026 07:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz672 cluster110.

Here are some supplementary details :

Start time : 30/06/2026 04:50 UTC Impacted Service(s) : Filerz672 is unreachable on the Cluster110. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 29/06/2026 01:33 UTC End time : 29/06/2026 03:58 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on the Filerz319 Cluster105.

Please find the details of this incident below : Start time : 29/06/2026 01:33 UTC Impacted Service(s) : Filerz319 is unreachable on Web Hosting Cluster105. Customers Impact : Customers are temporarily unable to access and use their websites hosted on the specified Filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.