Web Cloud Status

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 09/01/2026 10:30 UTC Impacted Service(s) : 503 errors might be observed for websites hosted on Cluster100. Customers Impact : Customers can see some errors on their logs for the traffic coming from external crawlers : google bot, aibot, SEO bots, … that will receive 503 errors. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Web Hosting offer on Cluster100.

Start time : 09/01/2026 10:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 09/01/2026 10:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 09/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 08/01/2026 22:35 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 08/01/2026 21:20 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 08/01/2026 21:20 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 08/01/2026 10:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 08/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/01/2026 15:25 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details : Start time : 05/01/2026 07:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 06/01/2026 13:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 11/01/2026 09:20 UTC End time : 11/01/2026 11:56 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 11/01/2026 09:20 UTC Impacted Service(s) : 503 errors might be observed for websites hosted on Cluster128. Customers Impact : Customers can see some errors on their services. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our team is working on a solution to resolve the issue.

We will keep you updated on the progress and resolution.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 11/01/2026 09:20 UTC Impacted Service(s) : 503 errors might be observed for websites hosted on Cluster128. Customers Impact : Customers can see some errors on their services. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting on Cluster051 has been resolved.

Start time : 07/01/2026 05:31 UTC End time : 08/01/2026 09:16 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 07/01/2026 05:31 UTC Impacted Service(s) : Tasks on Cluster051. Customers Impact : Tasks made by customers on Cluster051 are temporarily unexcuted. Please note that websites hosted on Cluster051 are still available. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 07/01/2026 16:19 UTC End time : 07/01/2026 17:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary latency.

Here are some supplementary details : Start time : 07/01/2026 16:19 UTC Impacted Service(s) : Some customers may experience temporary slowdowns on Zimbra. Customers Impact : This slowdown affects every Zimbra customer action like:

• mailbox creation
• mailbox deletion
• password modification
• account creation

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 06/01/2026 11:15 UTC End time : 06/01/2026 15:23 UTC Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 06/01/2026 11:15 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites. Root Cause : This incident is caused by a network issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 06/01/2026 11:15 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer on the specific GRA region, File server 2186/cluster100 has been resolved.

Start time : 05/01/2026 11:10 UTC End time : 05/01/2026 13:30 UTC Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 05/01/2026 13:28 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 05/01/2026 11:10 UTC Impacted Service(s) : File server 2186 was experiencing latency on Web Hosting cluster 100. Customers Impact : Customers using filer servers 2186 on cluster100 temporarily experienced latency. Root Cause : This incident is caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 05/01/2026 11:10 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting cluster 100. Customers Impact : Customers using filer servers 2186 on cluster100 may temporarily experience latency. Root Cause : This incident is caused by a network issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 05/01/2026 11:10 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting cluster 100. Customers Impact : Customers using filer servers 2186 on cluster100 may temporarily experience latency. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer in the Filerz2011/Cluster106 has been resolved.

Start time : 05/01/2026 13:11 UTC End time : 05/01/2026 13:30 UTC Impacted Service(s) : File server 2011 was unreachable on Web Hosting cluster 106. Customers Impact : Customers using filer servers 2011 on cluster106 were temporarily unable to access their hosted websites Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.