Web Cloud Status

Identified: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.

Here are some supplementary details :

Start time : 07/07/2025 18:30 UTC Impacted Service(s) : Some customers may experience slowness on cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Investigating: We would like to inform you that there has been an incident on VoIP Services and it has been resolved.

Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident affecting our Web Hosting offer in the cluster024 that is now resolved.

Here is detail for this incident : Start time : 07/07/2025 15:30 UTC End time : 07/07/2025 15:47 UTC Impacted Service(s) : Cluster024 were temporarily unavailable. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our VoIP offering has been resolved.

Start time : 07/07/2025 13:05 UTC End time : 07/07/2025 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 07/07/2025 13:05 UTC Impacted Service(s) : Some CCS and services provided by CCS (cloudivr, call queue) are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Resolved: We would like to inform you that the incident on Filerz560 in Cluster011 has now been resolved.

Here is detail for this incident : Start time : 03/07/2025 10:30 UTC End time : 04/07/2025 00:00 UTC Root Cause : This incident was caused by a faulty network cable.

We thank you for your understanding and patience throughout this incident.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Websites hosted on filerz560 are experiencing slowness. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The websites of filerz560 are temporarily unavailable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Filerz560 in Cluster011.

Here is detail for this incident : Start time : 03/07/2025 10:30 UTC Impacted Service(s) : Slowness is being observed on Filerz560. Customers Impact : Customers are temporarily facing slowness accessing their websites hosted on Filerz560. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Web Hosting offer in the cluster013 has now been resolved.

Here is detail for this incident : Start time : 02/07/2025 04:20 UTC End time : 03/07/2025 01:39 UTC Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Identified: We have determined the origin of the incident affecting our Web Hosting offer on the specific Cluster.

Here are some supplementary details : Start time : 02/07/2025 04:20 UTC Impacted Service(s) : Cluster013 logs are temporarily unavailable. Customers Impact : Customers do not have access to their logs on cluster013. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offer in the cluster013.

Here is detail for this incident :

Start time : 02/07/2025 04:20 UTC Impacted Service(s) : Customers do not have access to their logs on cluster013. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on Cluster012 / Filerz232 has now been resolved.

Here is detail for this incident : Start time : 02/07/2025 12:50 UTC End time : 02/07/2025 13:20 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Identified: We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.

Here are some supplementary details :

Start time : 02/07/2025 12:50 UTC Impacted Service(s) : Filerz232 is temporarily unreachable. Customers Impact : Customers are temporarily unable to access websites on Filerz232. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident : Start time : 02/07/2025 08:40 UTC End time : 02/07/2025 12:30 UTC Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Identified: We have determined the origin of the incident affecting our offer on the specific Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:01 UTC Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:40 UTC Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 01/07/2025 00:00 UTC End time : 01/07/2025 14:15 UTC Root Cause : This incident was caused by a issue on our provider side.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our SMS offer on the specific region.

Here are some supplementary details : Start time : 01/07/2025 00:00 UTC Impacted Service(s) : SMS reception is temporarily unavailable in Poland. Customers Impact : Customers in Poland are temporarily unable to receive SMS. However, if customers try to send an SMS, the recipient won't receive it. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our SMS Delivery in Poland

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on cluster012 filerz232 has now been resolved.

Here is detail for this incident : Start time : 02/07/2025 05:28 UTC End time : 02/07/2025 08:15 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently investigating an incident affecting our Web Hosting offer in the cluster012 filerz232.

Here is detail for this incident :

Start time : 02/07/2025 05:28 UTC Impacted Service(s) : All of websites hosted on cluster 012 filerz232 are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on VoIP which has now been resolved.

Here are some supplementary details :

Start time : 02/07/2025 08:00 UTC End time : 02/07/2025 08:15 UTC Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on Cluster024 has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:13 UTC End time : 01/07/2025 10:45 UTC Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the cluster024.

Here is detail for this incident : Start time : 01/07/2025 09:13 UTC Impacted Service(s) : Customers may experience slowness on some websites on the cluster024. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.