Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.

Start time : 13/02/2026 15:00 UTC End time : 10/03/2026 17:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider has identified the root cause of the issue and is currently working on implementing a fix to fully restore and stabilize the service.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider is continuing to work on this issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Investigating: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 16/03/2026 15:02 UTC End time : 17/03/2026 02:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the event that affected your service(s).

Please find below an update on the situation: Update : During the migration, the emails sent or received will be stored and delivered once the operation has been completed. Root Cause : This event is caused by this maintenance : https://web-cloud.status-ovhcloud.com/incidents/yczrbvxf8p36 Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 16/03/2026 15:02 UTC Impacted Service(s) : Access to mailboxes and webmail is unavailable. Customers Impact : Customers are currently unable to access their mailboxes, which means they cannot read, send, or manage their emails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 16/03/2026 15:02 UTC End time : 17/03/2026 02:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the event that affected your service(s).

Please find below an update on the situation: Update : During the migration, the emails sent or received will be stored and delivered once the operation has been completed. Root Cause : This event is caused by this maintenance : https://web-cloud.status-ovhcloud.com/incidents/yczrbvxf8p36 Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 16/03/2026 15:02 UTC Impacted Service(s) : Access to mailboxes and webmail is unavailable. Customers Impact : Customers are currently unable to access their mailboxes, which means they cannot read, send, or manage their emails. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.

Start time : 13/02/2026 15:00 UTC End time : 10/03/2026 17:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider has identified the root cause of the issue and is currently working on implementing a fix to fully restore and stabilize the service.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider is continuing to work on this issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Investigating: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.