Web Cloud Status

Investigating: We are currently investigating an incident affecting our VoIP offering, which is causing temporary functionality issue on Softcall application for France and Belgium.

Here are some supplementary details :

Start time : 25/02/2026 13:01 UTC Impacted Service(s) : Softcall registration is impacted. Customers Impact : Customers may encounter registration issues with the Softcall application. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific zimbra services.

Here are some supplementary details :

Start time : 23/02/2026 15:28 UTC Impacted Service(s) : Customer may be unable to access their mailbox, and perform any related action, such as browsing and sending. No data loss expected: all emails will be stored and delivered after the incident is resolved. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 23/02/2026 14:48 UTC End time : 23/02/2026 14:59 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary issue in the Cluster121 Filerz10002.

Here are some supplementary details :

Start time : 23/02/2026 14:11 UTC Impacted Service(s) : File server 10002 is unreachable on Web Hosting cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 20/02/2026 08:55 UTC End time : 20/02/2026 10:15 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently experiencing an event affecting our Web Hosting offer on the specific Cluster 024.

Here are some supplementary details :

Start time : 20/02/2026 08:55 UTC
Impacted Service(s) : Some customers in clusters 024, may experience difficulties to access their websites. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting on Cluster129 has been resolved.

Start time : 19/02/2026 14:30 UTC End time : 19/02/2026 15:08 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 19/02/2026 15:08 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 19/02/2026 14:30 UTC Impacted Service(s) : Websites hosted on Cluster129 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access and use their websites hosted on Cluster129. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 19/02/2026 14:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.