Web Cloud Status: check for Web Cloud outages and issues

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Web Cloud CDN || CDN Hosting

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now

RBX

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now

SBG

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BHS

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Web Cloud CDN || CDN Infrastructure

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now

RBX

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SBG

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BHS

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Web Cloud Collaborative solutions || EmailPro

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Mailbox Access

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[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Started 22 Oct 2026 15:59:52 (7 days ago), resolved 23 Oct 2026 07:47:44 (7 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

Operations

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery email

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Mail Flow

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[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Started 22 Oct 2026 15:59:52 (7 days ago), resolved 23 Oct 2026 07:47:44 (7 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

Operations

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Operations

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[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Started 22 Oct 2026 15:59:52 (7 days ago), resolved 23 Oct 2026 07:47:44 (7 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

Operations

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Redirection

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Web Cloud Collaborative solutions || Hosted Exchange

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Mailbox Access

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Delivery

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Mail Flow

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Operations

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Web Cloud Collaborative solutions || MX Plan

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Trusted Exchange

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Reception

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Mailbox Access

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Reception

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Delivery email

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Mail Flow

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Delivery email

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Mailbox Access

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Operations

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Web Cloud Collaborative solutions || Office

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Redirection

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Operations

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Webmail

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Delivery

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now

Delivery

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Web Cloud Collaborative solutions || OVH Mail Migrator

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Web Cloud Collaborative solutions || Private Exchange

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Mailbox Access

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Mail Flow

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Operations

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Web Cloud Collaborative solutions || Trusted Exchange

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Mailbox Access

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Mail Flow

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now

Operations

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Web Cloud Collaborative solutions || Sharepoint

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Web Cloud Collaborative solutions || Zimbra

Thu 22

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Web Access

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[Global][Collaborative Solutions] - Zimbra incident notification

Started 27 Oct 2026 08:54:37 (3 days ago), resolved 27 Oct 2026 08:54:37 (3 days ago)

Incident without Impact

Resolved

Web Access

Delivery email

We would like to inform you that an incident occurred affecting our Zimbra offering. This incident has now been resolved.

Please find the details of this incident below :

Start time : 27/10/2026 07:10 UTC End time : 27/10/2026 08:25 UTC Impacted Service(s) : A Zimbra mailstore was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Reception

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Delivery email

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[Global][Collaborative Solutions] - Zimbra incident notification

Started 27 Oct 2026 08:54:37 (3 days ago), resolved 27 Oct 2026 08:54:37 (3 days ago)

Incident without Impact

Resolved

Web Access

Delivery email

We would like to inform you that an incident occurred affecting our Zimbra offering. This incident has now been resolved.

Please find the details of this incident below :

Start time : 27/10/2026 07:10 UTC End time : 27/10/2026 08:25 UTC Impacted Service(s) : A Zimbra mailstore was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Operations

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Delivery email

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Web Cloud DNS || DNS Anycast

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RBX

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GRA

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Webmail

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SBG

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Delivery

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BHS

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SYD

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SGP

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Web Cloud DNS || DNS Hosting

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now

dns

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dns10

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dns11

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dns12

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now

dns13

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dns14

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dns15

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dns16

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dns17

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dns18

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dns19

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dns20

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dns100

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dns101

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dns102

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dns103

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dns104

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dns105

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dns106

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dns107

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dns108

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dns109

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dns110

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dns111

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dns112

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dns113

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dns-tn

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dns10-ca

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Web Cloud Domains || Domains Name

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Registration

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[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (14 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Renew

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[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (14 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Transfer

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[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (14 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Restore

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[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (14 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Delete

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[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (14 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Web Cloud Databases || CloudDB GRA

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eu001

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eu005

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eu006

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eu007

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eu008

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eu009

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eu010

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eu011

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eu012

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eu013

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Web Cloud Databases || CloudDB BHS

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ca001

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ca002

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Web Cloud Identity, Security & Operations || Key Management Service

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AP-SOUTHEAST-SGP

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AP-SOUTHEAST-SYD

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CA-EAST-BHS

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CA-EAST-TOR

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EU-CENTRAL-WAW

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Web Cloud Internet Access || ADSL

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Web Cloud Internet Access || Delivery

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EU-SOUTH-MIL

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Web Cloud Internet Access || FTTH

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EU-WEST-ERI

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EU-WEST-GRA

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Web Cloud Internet Access || SDSL

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EU-WEST-LIM

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EU-WEST-PAR

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Web Cloud OverTheBox || OverTheBox

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EU-WEST-RBX

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EU-WEST-SBG

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Web Cloud Managed Hosting for WordPress || GRA

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now

eu-prd-001

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Web Cloud VoIP || Carrier SIP

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now

Access RBX

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Access SBG

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Spain

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Web Cloud Migration Tools || OMM

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now

Web Cloud VoIP || Core Network

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now

Germany

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Web Cloud Migration Tools || OSM

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Web Cloud VoIP || Interconnect

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now

France

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Belgium

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United Kingdom

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now

CCS

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Switzerland

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Web Cloud VoIP || Services

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now

Conferences

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CCS, IVR & Call Queues

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now

Fax

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now

SMS

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VXML

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now

Billing

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now

Provisioning

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Web Cloud VoIP || SMS

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[Global][VoIP] - SMS incident notification

Started 23 Oct 2026 09:13:38 (7 days ago), resolved 23 Oct 2026 15:28:48 (6 days ago)

Major Incident

Resolved

VoIP || SMS

We are currently experiencing an incident affecting our VoIP offering.

Please find the details of this incident below :

Start time : 21/10/2026 14:30 UTC Impacted Service(s) : Replies to SMS sent using short numbers are temporarily not delivered. Customers Impact : Customers are temporarily unable to receive replies to their SMS sent using short numbers. Ongoing Actions : In coordination with our provider, our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud VoIP || Telephony

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now

Access SBC

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now

Fax

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now

Media Gateways

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Softcall

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Voicemail

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ca001

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ca002

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Web Cloud Web Hosting || Databases GRA

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eu001

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eu002

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eu010

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Cluster051

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eu011

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eu012

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Cluster001

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Web Cloud Web Hosting || Datacenter BHS

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eu013

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Cluster002

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Cluster090

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Cluster151

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Redirect

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Cluster003

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Cluster005

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Web Cloud Web Hosting || Datacenter GRA

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Cluster100

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[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

Cluster006

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Cluster007

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Cluster102

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Cluster103

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Cluster105

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[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

Cluster011

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Cluster012

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Cluster106

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Cluster107

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Cluster013

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Cluster014

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Cluster110

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[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

Cluster111

Thu 22

Fri 23

Sat 24

Sun 25

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Tue 27

Wed 28

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[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

Cluster015

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Cluster112

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Cluster017

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Cluster020

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Cluster113

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Cluster021

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Cluster114

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Cluster022

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Cluster023

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Cluster115

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[GRA][Web Hosting] - Cluster115/Filerz457 incident notification

Started 26 Oct 2026 15:22:37 (3 days ago), resolved 26 Oct 2026 16:08:37 (3 days ago)

Minor Incident

Resolved

Cluster115

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on Cluster115/Filerz457 in the GRA region.

Please find the details of this incident below :

Start time : 25/10/2026 03:30 UTC Impacted Service(s) : Filerz457 is experiencing latency issues on the Cluster115. Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the specified Filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster024

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now

Cluster117

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Cluster120

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[GRA][Web Hosting] - Cluster120, Cluster126, Cluster131 incident notification

Started 26 Oct 2026 16:59:01 (3 days ago), resolved 26 Oct 2026 22:14:12 (3 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 15:50 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120/126/131 incident notification

Started 26 Oct 2026 14:33:57 (3 days ago), resolved 26 Oct 2026 16:12:56 (3 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

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Cluster026

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Cluster121

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[GRA][Web Hosting] - Cluster121 incident notification

Started 27 Oct 2026 10:28:21 (2 days ago), resolved 27 Oct 2026 13:59:42 (2 days ago)

Minor Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster121.

Here are some supplementary details :

Start time : 27/10/2026 08:00 UTC Impacted Service(s) :Slowness can be observed on operations launched by customer (attached Domain create, suspend, etc...) in Cluster 121. There is no issue with website access for customers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster027

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Cluster126

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[GRA][Web Hosting] - Cluster120, Cluster126, Cluster131 incident notification

Started 26 Oct 2026 16:59:01 (3 days ago), resolved 26 Oct 2026 22:14:12 (3 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 15:50 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120/126/131 incident notification

Started 26 Oct 2026 14:33:57 (3 days ago), resolved 26 Oct 2026 16:12:56 (3 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

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Cluster030

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Cluster127

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Cluster128

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[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

Cluster129

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[GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification

Started 27 Oct 2026 09:36:39 (3 days ago), resolved 29 Oct 2026 15:20:10 (6 hours ago)

Major Incident

Resolved

Cluster129

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129.

Here are some supplementary details :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 is unreachable on the Cluster129. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 27/10/2026 09:00 UTC End time : 27/10/2026 12:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:20:10 (6 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering in the Cluster129. The root cause has been identified.

Please find the details of this incident below :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz956 on Cluster129 is experiencing instability. Customers Impact : Customers may experience latency when accessing their websites hosted on Filerz956. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:07:43 (1 day ago)

Identified: Please find an update of this incident below :

Update : Filerz956 on the Cluster029/129 is still experiencing instability. Ongoing Actions : Our teams are still working on this issue and remain mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:37:36 (1 day ago)

Monitoring: Please find an update of this incident below :

Update : Filerz956 on the Cluster029/129 is experiencing instability again. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 00:34:16 (2 days ago)

Monitoring: We would like to inform you that our service has been fully restored as of 27/10/2026 12:00 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 was unreachable on Web Hosting Cluster129. Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

27 Oct 2026 14:08:00 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129.

Here are some supplementary details :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 is unreachable on the Cluster129. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Oct 2026 09:36:40 (3 days ago)

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

See all updates

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Cluster033

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Cluster131

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[GRA][Web Hosting] - Cluster120, Cluster126, Cluster131 incident notification

Started 26 Oct 2026 16:59:01 (3 days ago), resolved 26 Oct 2026 22:14:12 (3 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 15:50 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120/126/131 incident notification

Started 26 Oct 2026 14:33:57 (3 days ago), resolved 26 Oct 2026 16:12:56 (3 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (1 day ago), resolved 29 Oct 2026 15:25:29 (6 hours ago)

Minor Incident

Resolved

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 28/10/2026 09:45 UTC End time : 29/10/2026 15:19 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

29 Oct 2026 15:25:29 (6 hours ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (1 day ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (1 day ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (1 day ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (1 day ago)

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