Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 10/08/2026 11:00 UTC End time : 10/08/2026 11:30 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 10/08/2026 11:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/08/2026 11:00 UTC Impacted Service(s) : Email services were unavailable, affecting email access, sending, and receiving. Emails received during the incident were securely queued and delivered once the service had been fully restored. Customers Impact : Customers were unable to access their email accounts via webmail or desktop email clients and were therefore unable to send or receive emails. Root Cause : This incident is caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.

Here are some supplementary details :

Start time : 10/08/2026 11:00 UTC Impacted Service(s) : Email services are unavailable, affecting email access, sending, and receiving. Emails received during the incident will be securely queued and delivered once the service has been fully restored. Customers Impact : Customers are currently unable to access their email accounts via webmail or desktop email clients and are therefore unable to send or receive emails. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 16/08/2026 01:40 UTC End time : 16/08/2026 03:05 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 16/08/2026 17:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on homez.61. Customers Impact : Customers were temporarily unable to access Email services via webmail or desktop client. Emails sent or received were temporarily unavailable and are delivered now that the incident is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 10/08/2026 11:00 UTC End time : 10/08/2026 11:30 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 10/08/2026 11:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/08/2026 11:00 UTC Impacted Service(s) : Email services were unavailable, affecting email access, sending, and receiving. Emails received during the incident were securely queued and delivered once the service had been fully restored. Customers Impact : Customers were unable to access their email accounts via webmail or desktop email clients and were therefore unable to send or receive emails. Root Cause : This incident is caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.

Here are some supplementary details :

Start time : 10/08/2026 11:00 UTC Impacted Service(s) : Email services are unavailable, affecting email access, sending, and receiving. Emails received during the incident will be securely queued and delivered once the service has been fully restored. Customers Impact : Customers are currently unable to access their email accounts via webmail or desktop email clients and are therefore unable to send or receive emails. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 16/08/2026 01:40 UTC End time : 16/08/2026 03:05 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 16/08/2026 17:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on homez.61. Customers Impact : Customers were temporarily unable to access Email services via webmail or desktop client. Emails sent or received were temporarily unavailable and are delivered now that the incident is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 10/08/2026 11:00 UTC End time : 10/08/2026 11:30 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 10/08/2026 11:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/08/2026 11:00 UTC Impacted Service(s) : Email services were unavailable, affecting email access, sending, and receiving. Emails received during the incident were securely queued and delivered once the service had been fully restored. Customers Impact : Customers were unable to access their email accounts via webmail or desktop email clients and were therefore unable to send or receive emails. Root Cause : This incident is caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.

Here are some supplementary details :

Start time : 10/08/2026 11:00 UTC Impacted Service(s) : Email services are unavailable, affecting email access, sending, and receiving. Emails received during the incident will be securely queued and delivered once the service has been fully restored. Customers Impact : Customers are currently unable to access their email accounts via webmail or desktop email clients and are therefore unable to send or receive emails. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 16/08/2026 01:40 UTC End time : 16/08/2026 03:05 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 16/08/2026 17:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on homez.61. Customers Impact : Customers were temporarily unable to access Email services via webmail or desktop client. Emails sent or received were temporarily unavailable and are delivered now that the incident is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 11/08/2026 06:00 UTC End time : 11/08/2026 14:00 UTC Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.

Here are some supplementary details :

Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 13/08/2026 20:00 UTC End time : 14/08/2026 10:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 13/08/2026 20:00 UTC Impacted Service(s) :Some Zimbra mailboxes are temporarily inaccessible via Webmail . Customers Impact : Customers may encounter difficulties accessing their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 11/08/2026 06:00 UTC End time : 11/08/2026 14:00 UTC Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.

Here are some supplementary details :

Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 11/08/2026 06:00 UTC End time : 11/08/2026 14:00 UTC Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.

Here are some supplementary details :

Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 03/08/2026 14:50 UTC End time : 12/08/2026 13:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 03/08/2026 14:50 UTC End time : 12/08/2026 13:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 03/08/2026 14:50 UTC End time : 12/08/2026 13:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 03/08/2026 14:50 UTC End time : 12/08/2026 13:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our .CO Domains offering has been resolved.

Start time : 03/08/2026 14:50 UTC End time : 12/08/2026 13:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 14/08/2026 14:43 UTC End time : 15/08/2026 05:25 UTC Root Cause : This incident is caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.