Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Under Maintenance
Web Cloud Collaborative solutions || MX Plan
Mailbox Access
Mail Flow
Operations
Web Access
Delivery email
Operations
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Active Incidents
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.
Here are some supplementary details :
Start time : 31/07/2026 06:00 UTC Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121. Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Recently Resolved Incidents
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster100.
Here are some supplementary details :
Start time : 18/08/2026 14:15 UTC Impacted Service(s) : Web Hosting Cluster100 is temporarily facing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster100. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 13/08/2026 20:00 UTC Impacted Service(s) :Some Zimbra mailboxes are temporarily inaccessible via Webmail . Customers Impact : Customers may encounter difficulties accessing their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC Impacted Service(s) : Calls made via Softcall may not go through. Customers Impact : Customers trying to call via Softcall may not get through. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.
Here are some supplementary details :
Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Mailbox Access
Delivery email
Mail Flow
Operations
Web Cloud Collaborative solutions || Hosted Exchange
Redirection
Mailbox Access
Mail Flow
Delivery
Operations
Trusted Exchange
Reception
Web Cloud Collaborative solutions || MX Plan
Delivery email
Reception
Mailbox Access
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery email
Mail Flow
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mailbox Access
Operations
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Redirection
Web Cloud Collaborative solutions || Office
Operations
Webmail
Delivery
Delivery
Web Cloud Collaborative solutions || OVH Mail Migrator
Web Cloud Collaborative solutions || Private Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Trusted Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Zimbra
Web Cloud Collaborative solutions || Sharepoint
Web Access
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.
Here are some supplementary details :
Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 13/08/2026 20:00 UTC Impacted Service(s) :Some Zimbra mailboxes are temporarily inaccessible via Webmail . Customers Impact : Customers may encounter difficulties accessing their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery email
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.
Here are some supplementary details :
Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Reception
Operations
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer in the GLOBAL region.
Here are some supplementary details :
Start time : 11/08/2026 06:00 UTC Impacted Service(s) : The Zimbra service is temporarily unavailable. Customer Impact : Customers are currently unable to access webmail through the web interface or desktop clients. Emails that are sent or received are temporarily unavailable and are delivered once the incident is resolved. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jrgjk2yy3pdd Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery email
Web Cloud DNS || DNS Anycast
RBX
GRA
SBG
Webmail
Delivery
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Renew
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Transfer
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Restore
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Delete
We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .CO Domains offer, customers in the impacted zone are unable to perform some tasks on .CO domains.
Here are some supplementary details :
Start time : 03/08/2026 14:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Web Cloud Databases || CloudDB GRA
eu005
eu007
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu009
eu008
eu010
eu011
eu012
Web Cloud Databases || CloudDB BHS
ca001
eu013
ca002
Web Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-BHS
CA-EAST-TOR
EU-CENTRAL-WAW
EU-SOUTH-MIL
EU-WEST-ERI
Web Cloud Internet Access || ADSL
Web Cloud Internet Access || Delivery
EU-WEST-GRA
Web Cloud Internet Access || FTTH
EU-WEST-LIM
Web Cloud Internet Access || SDSL
EU-WEST-PAR
EU-WEST-RBX
Web Cloud OverTheBox || OverTheBox
EU-WEST-SBG
Web Cloud Managed Hosting For Wordpress || GRA
GRA9
Web Cloud VoIP || Carrier SIP
Access RBX
Access SBG
Web Cloud VoIP || Core Network
Spain
Web Cloud Migration Tools || OMM
Web Cloud VoIP || Interconnect
Web Cloud Migration Tools || OSM
France
Germany
Belgium
United Kingdom
Switzerland
Web Cloud VoIP || Services
Conferences
CCS
CCS, IVR & Call Queues
VXML
Billing
Fax
Provisioning
SMS
Web Cloud VoIP || SMS
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC Impacted Service(s) : Calls made via Softcall may not go through. Customers Impact : Customers trying to call via Softcall may not get through. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu007
eu009
eu008
eu010
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu011
Cluster051
eu012
Web Cloud Web Hosting || Datacenter BHS
Cluster151
eu013
Cluster001
Redirect
Web Cloud Web Hosting || Datacenter GRA
Cluster002
Cluster090
Cluster003
Cluster100
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster100.
Here are some supplementary details :
Start time : 18/08/2026 14:15 UTC Impacted Service(s) : Web Hosting Cluster100 is temporarily facing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster100. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster005
Cluster102
Cluster103
Cluster006
Cluster105
Cluster007
Cluster106
Cluster010
Cluster011
Cluster107
Cluster012
Cluster110
Cluster013
Cluster111
Cluster014
Cluster112
Cluster113
Cluster015
Cluster114
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster017
Cluster020
Cluster115
Cluster117
Cluster021
Cluster022
Cluster023
Cluster120
Cluster024
Cluster121
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.
Here are some supplementary details :
Start time : 31/07/2026 06:00 UTC Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121. Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster025
Cluster123
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster026
Cluster124
Cluster126
Cluster027
Cluster028
Cluster127
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster029
Cluster128
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster129
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster030
Cluster022
Cluster031
Cluster130
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Cluster131
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 12/08/2026 17:04 UTC End time : 12/08/2026 17:32 UTC Impacted Service(s) : Cluster100, Cluster114, Cluster121, Cluster123, Cluster127, Cluster128, Cluster129, Cluster130, Cluster131 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their websites located in the specified clusters. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.