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Web Cloud Collaborative solutions || MX Plan

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[GRA][Collaborative solutions] - MX Plan incident notification

Started 26 Nov 2025 11:18:34 (3 days ago), resolved 26 Nov 2025 16:39:22 (3 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC End time : 26/11/2025 14:53 UTC Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 16:39:22 (3 days ago)

Monitoring: Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47. Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 15:04:14 (3 days ago)

Identified: Please find below an update on the situation: Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time. Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 14:59:40 (3 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 12:32:59 (3 days ago)

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 11:18:34 (3 days ago)

See all updates

[GRA][Collaborative solutions] - MX Plan incident notification

Started 27 Nov 2025 08:57:06 (3 days ago), resolved 27 Nov 2025 15:56:45 (2 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details : Start time : 27/11/2025 08:22 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery email

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Delivery email

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[GRA][Collaborative solutions] - MX Plan incident notification

Started 26 Nov 2025 11:18:34 (3 days ago), resolved 26 Nov 2025 16:39:22 (3 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC End time : 26/11/2025 14:53 UTC Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 16:39:22 (3 days ago)

Monitoring: Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47. Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 15:04:14 (3 days ago)

Identified: Please find below an update on the situation: Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time. Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 14:59:40 (3 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 12:32:59 (3 days ago)

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 11:18:34 (3 days ago)

See all updates

[GRA][Collaborative solutions] - MX Plan incident notification

Started 27 Nov 2025 08:57:06 (3 days ago), resolved 27 Nov 2025 15:56:45 (2 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details : Start time : 27/11/2025 08:22 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Mailbox Access

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[GRA][Collaborative solutions] - MX Plan incident notification

Started 26 Nov 2025 11:18:34 (3 days ago), resolved 26 Nov 2025 16:39:22 (3 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC End time : 26/11/2025 14:53 UTC Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 16:39:22 (3 days ago)

Monitoring: Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47. Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 15:04:14 (3 days ago)

Identified: Please find below an update on the situation: Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time. Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 14:59:40 (3 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 12:32:59 (3 days ago)

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 11:18:34 (3 days ago)

See all updates

[GRA][Collaborative solutions] - MX Plan incident notification

Started 27 Nov 2025 08:57:06 (3 days ago), resolved 27 Nov 2025 15:56:45 (2 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details : Start time : 27/11/2025 08:22 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Redirection

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[GRA][Collaborative solutions] - MX Plan incident notification

Started 26 Nov 2025 11:18:34 (3 days ago), resolved 26 Nov 2025 16:39:22 (3 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC End time : 26/11/2025 14:53 UTC Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 16:39:22 (3 days ago)

Monitoring: Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47. Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 15:04:14 (3 days ago)

Identified: Please find below an update on the situation: Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time. Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 14:59:40 (3 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 12:32:59 (3 days ago)

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 11:18:34 (3 days ago)

See all updates

[GRA][Collaborative solutions] - MX Plan incident notification

Started 27 Nov 2025 08:57:06 (3 days ago), resolved 27 Nov 2025 15:56:45 (2 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details : Start time : 27/11/2025 08:22 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Webmail

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[GRA][Collaborative solutions] - MX Plan incident notification

Started 26 Nov 2025 11:18:34 (3 days ago), resolved 26 Nov 2025 16:39:22 (3 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC End time : 26/11/2025 14:53 UTC Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 16:39:22 (3 days ago)

Monitoring: Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47. Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 15:04:14 (3 days ago)

Identified: Please find below an update on the situation: Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time. Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 14:59:40 (3 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 12:32:59 (3 days ago)

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 11:18:34 (3 days ago)

See all updates

[GRA][Collaborative solutions] - MX Plan incident notification

Started 27 Nov 2025 08:57:06 (3 days ago), resolved 27 Nov 2025 15:56:45 (2 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details : Start time : 27/11/2025 08:22 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery

Sat 22

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Thu 27

Fri 28

now

[GRA][Collaborative solutions] - MX Plan incident notification

Started 26 Nov 2025 11:18:34 (3 days ago), resolved 26 Nov 2025 16:39:22 (3 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC End time : 26/11/2025 14:53 UTC Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 16:39:22 (3 days ago)

Monitoring: Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47. Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 15:04:14 (3 days ago)

Identified: Please find below an update on the situation: Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time. Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 14:59:40 (3 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 12:32:59 (3 days ago)

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

26 Nov 2025 11:18:34 (3 days ago)

See all updates

[GRA][Collaborative solutions] - MX Plan incident notification

Started 27 Nov 2025 08:57:06 (3 days ago), resolved 27 Nov 2025 15:56:45 (2 days ago)

Major Incident

Resolved

Reception

Delivery email

Mailbox Access

Redirection

Webmail

More...

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details : Start time : 27/11/2025 08:22 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery

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Web Cloud Collaborative solutions || Office

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Operations

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Web Cloud Collaborative solutions || OVH Mail Migrator

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Web Cloud Collaborative solutions || Private Exchange

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Mailbox Access

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Mail Flow

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Operations

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Mailbox Access

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Operations

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Delivery

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BHS

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SGP

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dns

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dns10-ca

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Web Cloud Domains || Domains Name

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Registration

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Transfer

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Restore

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Delete

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eu011

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eu012

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Web Cloud Databases || CloudDB BHS

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ca001

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ca002

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[BHS5][Database] - Host unreachable incident notification

Started 24 Nov 2025 15:50:23 (5 days ago), resolved 24 Nov 2025 15:59:08 (5 days ago)

Major Incident

Resolved

ca002

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific region BHS5.

Here are some supplementary details :

Start time : 24/11/2025 15:35 UTC Impacted Service(s) : The following hosts are unreachable : clouddb002.ca002.clouddb.ovh.net clouddb003.ca002.clouddb.ovh.net sharedsql001.ca002.clouddb.ovh.net
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud Identity, Security & Operations || Key Management Service

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AP-SOUTHEAST-SGP

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CA-EAST-BHS

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Web Cloud Web Hosting || Databases BHS

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ca001

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ca002

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Web Cloud Web Hosting || Databases GRA

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eu001

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[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

eu002

Sat 22

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now

eu004

Sat 22

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now

eu005

Sat 22

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now

[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

eu007

Sat 22

Sun 23

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

now

[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

eu009

Sat 22

Sun 23

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

now

[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

eu010

Sat 22

Sun 23

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

now

[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

eu011

Sat 22

Sun 23

Mon 24

Tue 25

Wed 26

Thu 27

Fri 28

now

[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

eu008

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[GRA1/9][Domains] - Multiple Sharedsql Incident Notification

Started 24 Nov 2025 09:12:41 (6 days ago), resolved 24 Nov 2025 16:13:59 (5 days ago)

Major Incident

Resolved

eu001

eu005

eu007

eu009

eu010

More...

We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC End time : 24/11/2025 16:11 UTC Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 16:13:59 (5 days ago)

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 11:44:30 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 11:42:28 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:56:02 (5 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:27:27 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:23:18 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:17:39 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:12:48 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

24 Nov 2025 10:01:02 (6 days ago)

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction . Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

24 Nov 2025 09:46:55 (6 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC Impacted Service(s) : Sharedsql051.eu001 has a malfunction Customers Impact : Customers cannot access their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:22:03 (6 days ago)

Investigating: We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

24 Nov 2025 09:12:41 (6 days ago)

See all updates

Web Cloud Web Hosting || Datacenter BHS

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Cluster051

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[GRA][Web Hosting] - Filerz 138/Cluster026 Incident Notification

Started 25 Nov 2025 17:24:06 (4 days ago), resolved 25 Nov 2025 20:55:52 (4 days ago)

Major Incident

Resolved

Cluster026

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the Filerz 138 on the specific Cluster026.

Here are some supplementary details :

Start time : 25/11/2025 16:45 UTC Impacted Service(s) : Files server 138 is unreachable on Web Hosting Cluster026. Customers Impact : Some slowness is observed on some hosted websites Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster027

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[GRA][Web Hosting] - Logs Incident Notification

Started 24 Nov 2025 10:28:41 (6 days ago), resolved 24 Nov 2025 10:34:44 (6 days ago)

Major Incident

Resolved

Cluster100

Cluster112

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on Cluster112 and Cluster100.

Here are some supplementary details :

Start time : 24/11/2025 10:17 UTC Impacted Service(s) : Logs on cluster112 and cluster100 are unavailable Customers Impact : Customer can't see logs on https://logs.cluster112.hosting.ovh.net and https://logs.cluster100.hosting.ovh.net Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster033

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[GRA][Web Hosting] - Filerz 525/Cluster111 Incident Notification

Started 25 Nov 2025 13:40:38 (4 days ago), resolved 25 Nov 2025 14:52:54 (4 days ago)

Minor Incident

Resolved

Cluster111

We are currently experiencing an event affecting our Web Hosting offer on the filerz 525 on the specific Cluster111.

Start time : 25/11/2025 13:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster112

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[GRA][Web Hosting] - Logs Incident Notification

Started 24 Nov 2025 10:28:41 (6 days ago), resolved 24 Nov 2025 10:34:44 (6 days ago)

Major Incident

Resolved

Cluster100

Cluster112

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on Cluster112 and Cluster100.

Here are some supplementary details :

Start time : 24/11/2025 10:17 UTC Impacted Service(s) : Logs on cluster112 and cluster100 are unavailable Customers Impact : Customer can't see logs on https://logs.cluster112.hosting.ovh.net and https://logs.cluster100.hosting.ovh.net Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster090

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[GRA3][Web Hosting] - Filerz2000 Cluster127 incident notification

Started 28 Nov 2025 12:14:00 (1 day ago), resolved 28 Nov 2025 13:46:45 (1 day ago)

Major Incident

Resolved

Cluster127

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster127.

Here are some supplementary details :

Start time : 28/11/2025 11:50 UTC Impacted Service(s) : Filerz2000 is unreachable on Web Hosting Cluster127. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster128

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Cluster130

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[GRA1][Web Hosting] - Filerz 1508 cluster130 incident notification

Started 28 Nov 2025 09:58:05 (2 days ago), resolved 28 Nov 2025 11:14:22 (1 day ago)

Major Incident

Resolved

Cluster130

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster130.

Here are some supplementary details :

Start time : 28/11/2025 09:43 UTC Impacted Service(s) : File server 1508 is unreachable on Web Hosting cluster 130. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster131

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Redirect

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Sectigo

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Let's Encrypt

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GRA7

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Real-time updates of Web Cloud issues and outages

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ca002

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Mailbox Access

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Operations

Reception

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Trusted Exchange

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Operations

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dns

dns10

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