Web Cloud status is Partially Degraded Service

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Reception
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Delivery email
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Mailbox Access
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Redirection
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Webmail
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Delivery
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CCS, IVR & Call Queues
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Active Incidents

[GRA][Web Hosting] - Cluster027
Started 7 Jul 2025 18:51:48 (10 hours ago), still ongoing
Minor Incident
Identified
Cluster027

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.

Here are some supplementary details :

Start time : 07/07/2025 18:30 UTC Impacted Service(s) : Some customers may experience slowness on cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

[Global][VOIP] - CCS Call Queues incident notification
Started 17 Mar 2025 17:26:25 (4 months ago), still ongoing
Incident without Impact
Investigating
CCS, IVR & Call Queues

We would like to inform you that there has been an incident on VoIP Services and it has been resolved.

Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.

We thank you for your understanding and patience throughout this incident.

Recently Resolved Incidents

[GRA][Web Hosting] - Cluster024
Started 7 Jul 2025 15:53:29 (13 hours ago), resolved 7 Jul 2025 15:53:29 (13 hours ago)
Incident without Impact
Resolved
Cluster024

We had an incident affecting our Web Hosting offer in the cluster024 that is now resolved.

Here is detail for this incident : Start time : 07/07/2025 15:30 UTC End time : 07/07/2025 15:47 UTC Impacted Service(s) : Cluster024 were temporarily unavailable. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

[GLOBAL][VoIP] - CCS incident notification
Started 7 Jul 2025 14:36:02 (14 hours ago), resolved 7 Jul 2025 14:49:12 (14 hours ago)
Major Incident
Resolved
CCS, IVR & Call Queues

We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 07/07/2025 13:05 UTC Impacted Service(s) : Some CCS and services provided by CCS (cloudivr, call queue) are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

[GRA][Web Hosting] - Cluster011/Filerz560 incident notification
Started 3 Jul 2025 15:10:08 (5 days ago), resolved 4 Jul 2025 15:04:17 (4 days ago)
Minor Incident
Resolved
Cluster011

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Filerz560 in Cluster011.

Here is detail for this incident : Start time : 03/07/2025 10:30 UTC Impacted Service(s) : Slowness is being observed on Filerz560. Customers Impact : Customers are temporarily facing slowness accessing their websites hosted on Filerz560. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

[GRA2][Web Hosting] - Cluster013
Started 2 Jul 2025 10:19:56 (6 days ago), resolved 3 Jul 2025 01:40:56 (5 days ago)
Major Incident
Resolved
Cluster013

We are currently investigating an incident affecting our Web Hosting offer in the cluster013.

Here is detail for this incident :

Start time : 02/07/2025 04:20 UTC Impacted Service(s) : Customers do not have access to their logs on cluster013. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

[GRA][Web Hosting] - Cluster012 / FilerZ232 incident notification
Started 2 Jul 2025 13:09:13 (6 days ago), resolved 2 Jul 2025 13:49:22 (6 days ago)
Major Incident
Resolved
Cluster012

We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.

Here are some supplementary details :

Start time : 02/07/2025 12:50 UTC Impacted Service(s) : Filerz232 is temporarily unreachable. Customers Impact : Customers are temporarily unable to access websites on Filerz232. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

[GRA][Web Hosting] - Cluster012 / filerZ232 incident notification
Started 2 Jul 2025 10:01:29 (6 days ago), resolved 2 Jul 2025 12:38:07 (6 days ago)
Major Incident
Resolved
Cluster012

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.

Here are some supplementary details :

Start time : 02/07/2025 08:40 UTC Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

[GRA][Collaborative solutions] - Mx plan incident notification
Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
Major Incident
Resolved
Reception
Delivery email
Mailbox Access
Redirection
Webmail
More...

We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

[POLAND][SMS] - incident notification
Started 1 Jul 2025 09:31:13 (7 days ago), resolved 2 Jul 2025 09:08:56 (6 days ago)
Major Incident
Resolved
VoIP || SMS

We are currently experiencing an event affecting our SMS Delivery in Poland

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

[GRA2][Web Hosting] - Cluster012 - Filerz232
Started 2 Jul 2025 05:51:33 (6 days ago), resolved 2 Jul 2025 08:43:38 (6 days ago)
Major Incident
Resolved
Cluster012

We are currently investigating an incident affecting our Web Hosting offer in the cluster012 filerz232.

Here is detail for this incident :

Start time : 02/07/2025 05:28 UTC Impacted Service(s) : All of websites hosted on cluster 012 filerz232 are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

[GLOBAL][VoIP] - Softcall incident notification
Started 2 Jul 2025 08:28:35 (6 days ago), resolved 2 Jul 2025 08:28:35 (6 days ago)
Incident without Impact
Resolved
Softcall

We had an incident on VoIP which has now been resolved.

Here are some supplementary details :

Start time : 02/07/2025 08:00 UTC End time : 02/07/2025 08:15 UTC Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

[GRA][Web Hosting] - Cluster024 incident notification
Started 1 Jul 2025 09:21:29 (7 days ago), resolved 1 Jul 2025 12:56:04 (7 days ago)
Minor Incident
Resolved
Cluster024

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the cluster024.

Here is detail for this incident : Start time : 01/07/2025 09:13 UTC Impacted Service(s) : Customers may experience slowness on some websites on the cluster024. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Web Cloud Outage Survival Guide

A step-by-step guide to help you survive a Web Cloud outage
NaN%

    Web Cloud Components

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    Web Cloud CDN || CDN Hosting

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    RBX
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    now
    SBG
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    now
    BHS
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    now

    Web Cloud CDN || CDN Infrastructure

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    now
    RBX
    Tue 1
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    SBG
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    now
    BHS
    Tue 1
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    now

    Web Cloud Collaborative solutions || EmailPro

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    Sun 6
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    now
    Reception
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    Delivery email
    Tue 1
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    Mailbox Access
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    now
    Redirection
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    now
    Webmail
    Tue 1
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    Mon 7
    now
    Delivery
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    Web Cloud Collaborative solutions || Hosted Exchange

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    Reception
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    Delivery email
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    Mailbox Access
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    Redirection
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    User Group
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    Webmail
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    Delivery
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    Web Cloud Collaborative solutions || MX Plan

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    Reception
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    [GRA][Collaborative solutions] - Mx plan incident notification
    Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
    Major Incident
    Resolved
    Reception
    Delivery email
    Mailbox Access
    Redirection
    Webmail
    More...

    We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

    Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Delivery email
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    [GRA][Collaborative solutions] - Mx plan incident notification
    Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
    Major Incident
    Resolved
    Reception
    Delivery email
    Mailbox Access
    Redirection
    Webmail
    More...

    We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

    Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Mailbox Access
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    Sun 6
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    now
    [GRA][Collaborative solutions] - Mx plan incident notification
    Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
    Major Incident
    Resolved
    Reception
    Delivery email
    Mailbox Access
    Redirection
    Webmail
    More...

    We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

    Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Redirection
    Tue 1
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    Thu 3
    Fri 4
    Sat 5
    Sun 6
    Mon 7
    now
    [GRA][Collaborative solutions] - Mx plan incident notification
    Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
    Major Incident
    Resolved
    Reception
    Delivery email
    Mailbox Access
    Redirection
    Webmail
    More...

    We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

    Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Webmail
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    Mon 7
    now
    [GRA][Collaborative solutions] - Mx plan incident notification
    Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
    Major Incident
    Resolved
    Reception
    Delivery email
    Mailbox Access
    Redirection
    Webmail
    More...

    We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

    Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Delivery
    Tue 1
    Wed 2
    Thu 3
    Fri 4
    Sat 5
    Sun 6
    Mon 7
    now
    [GRA][Collaborative solutions] - Mx plan incident notification
    Started 1 Jul 2025 09:58:21 (7 days ago), resolved 2 Jul 2025 09:42:37 (6 days ago)
    Major Incident
    Resolved
    Reception
    Delivery email
    Mailbox Access
    Redirection
    Webmail
    More...

    We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

    Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Web Cloud Collaborative solutions || Office

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    Delivery
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    Web Cloud Collaborative solutions || Private Exchange

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    Reception
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    Delivery email
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    Mailbox Access
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    Redirection
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    User Group
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    Webmail
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    Delivery
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    Web Cloud Collaborative solutions || Sharepoint

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    Web Access
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    Delivery
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    Web Cloud Collaborative solutions || Zimbra

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    Web Access
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    Web Cloud DNS || DNS Anycast

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    RBX
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    GRA
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    SBG
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    BHS
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    SYD
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    SGP
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    Web Cloud DNS || DNS Hosting

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    dns
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    dns10
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    dns11
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    dns12
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    dns13
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    dns14
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    dns15
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    dns16
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    dns17
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    dns18
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    dns19
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    dns20
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    dns100
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    dns101
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    dns102
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    dns103
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    dns104
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    dns105
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    dns106
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    dns107
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    dns108
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    dns109
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    dns110
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    dns111
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    dns113
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    dns-tn
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    dns10-ca
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    Web Cloud Domains || Domains Name

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    Registration
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    Renew
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    now
    Transfer
    Tue 1
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    now
    Restore
    Tue 1
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    now
    Delete
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    now

    Web Cloud Databases || CloudDB GRA

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    now
    eu005
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    eu007
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    eu008
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    eu009
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    eu010
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    eu011
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    Web Cloud Internet Access || ADSL

    Tue 1
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    eu012
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    Web Cloud Internet Access || Delivery

    Tue 1
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    eu013
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    Web Cloud Internet Access || FTTH

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    Web Cloud Databases || CloudDB BHS

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    ca001
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    Web Cloud Internet Access || SDSL

    Tue 1
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    ca002
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    Web Cloud Identity, Security & Operations || Key Management Service

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    Web Cloud OverTheBox || OverTheBox

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    BHS
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    RBX
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    SBG
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    YYZ
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    Web Cloud Migration Tools || OMM

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    Web Cloud Migration Tools || OSM

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    Web Cloud VoIP || Carrier SIP

    Tue 1
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    now
    Spain
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    Access RBX
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    now
    Germany
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    now
    Access SBG
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    Web Cloud VoIP || Core Network

    Tue 1
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    now

    Web Cloud VoIP || Interconnect

    Tue 1
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    now
    France
    Tue 1
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    Thu 3
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    CCS
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    Wed 2
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    now
    Belgium
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    now
    United Kingdom
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    now
    Switzerland
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    now
    Fax
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    Thu 3
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    Web Cloud VoIP || Services

    Tue 1
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    Thu 3
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    now
    Conferences
    Tue 1
    Wed 2
    Thu 3
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    SMS
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    Wed 2
    Thu 3
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    now
    CCS, IVR & Call Queues
    Tue 1
    Wed 2
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    now
    [Global][VOIP] - CCS Call Queues incident notification
    Started 17 Mar 2025 17:26:25 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    CCS, IVR & Call Queues

    We would like to inform you that there has been an incident on VoIP Services and it has been resolved.

    Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.

    We thank you for your understanding and patience throughout this incident.

    [GLOBAL][VoIP] - CCS incident notification
    Started 7 Jul 2025 14:36:02 (14 hours ago), resolved 7 Jul 2025 14:49:12 (14 hours ago)
    Major Incident
    Resolved
    CCS, IVR & Call Queues

    We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue.

    Here are some supplementary details :

    Start time : 07/07/2025 13:05 UTC Impacted Service(s) : Some CCS and services provided by CCS (cloudivr, call queue) are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution.

    VXML
    Tue 1
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    now
    Billing
    Tue 1
    Wed 2
    Thu 3
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    Mon 7
    now
    Provisioning
    Tue 1
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    Thu 3
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    now

    Web Cloud VoIP || SMS

    Tue 1
    Wed 2
    Thu 3
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    Mon 7
    now
    [POLAND][SMS] - incident notification
    Started 1 Jul 2025 09:31:13 (7 days ago), resolved 2 Jul 2025 09:08:56 (6 days ago)
    Major Incident
    Resolved
    VoIP || SMS

    We are currently experiencing an event affecting our SMS Delivery in Poland

    Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

    We apologize for any inconvenience caused and appreciate your understanding.

    Web Cloud VoIP || Telephony

    Tue 1
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    Thu 3
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    Sun 6
    Mon 7
    now
    Access SBC
    Tue 1
    Wed 2
    Thu 3
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    now
    Fax
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    Wed 2
    Thu 3
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    now
    Media Gateways
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    Mon 7
    now
    Softcall
    Tue 1
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    now
    [GLOBAL][VoIP] - Softcall incident notification
    Started 2 Jul 2025 08:28:35 (6 days ago), resolved 2 Jul 2025 08:28:35 (6 days ago)
    Incident without Impact
    Resolved
    Softcall

    We had an incident on VoIP which has now been resolved.

    Here are some supplementary details :

    Start time : 02/07/2025 08:00 UTC End time : 02/07/2025 08:15 UTC Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service. Root Cause : This incident was caused by a network equipment issue.

    We apologize for any inconvenience caused and appreciate your understanding.

    Voicemail
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    Web Cloud Web Hosting || Databases BHS

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    now
    ca001
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    ca002
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    Web Cloud Web Hosting || Databases GRA

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    now
    eu001
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    Thu 3
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    now
    eu002
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    eu004
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    Thu 3
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    now
    eu005
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    Thu 3
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    now
    eu007
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    Thu 3
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    now
    eu008
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    now
    eu009
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    now
    eu010
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    now
    Cluster001
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    eu011
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    eu012
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    eu013
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    Web Cloud Web Hosting || Datacenter BHS

    Tue 1
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    now
    Cluster051
    Tue 1
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    now
    Redirect
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    Web Cloud Web Hosting || Datacenter GRA

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    now
    Cluster002
    Tue 1
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    Cluster003
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    Cluster005
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    Cluster006
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    Cluster007
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    Cluster010
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    Cluster011
    Tue 1
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    [GRA][Web Hosting] - Cluster011/Filerz560 incident notification
    Started 3 Jul 2025 15:10:08 (5 days ago), resolved 4 Jul 2025 15:04:17 (4 days ago)
    Minor Incident
    Resolved
    Cluster011

    We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Filerz560 in Cluster011.

    Here is detail for this incident : Start time : 03/07/2025 10:30 UTC Impacted Service(s) : Slowness is being observed on Filerz560. Customers Impact : Customers are temporarily facing slowness accessing their websites hosted on Filerz560. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Cluster022
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    Cluster012
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    [GRA2][Web Hosting] - Cluster012 - Filerz232
    Started 2 Jul 2025 05:51:33 (6 days ago), resolved 2 Jul 2025 08:43:38 (6 days ago)
    Major Incident
    Resolved
    Cluster012

    We are currently investigating an incident affecting our Web Hosting offer in the cluster012 filerz232.

    Here is detail for this incident :

    Start time : 02/07/2025 05:28 UTC Impacted Service(s) : All of websites hosted on cluster 012 filerz232 are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    [GRA][Web Hosting] - Cluster012 / filerZ232 incident notification
    Started 2 Jul 2025 10:01:29 (6 days ago), resolved 2 Jul 2025 12:38:07 (6 days ago)
    Major Incident
    Resolved
    Cluster012

    We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.

    Here are some supplementary details :

    Start time : 02/07/2025 08:40 UTC Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

    [GRA][Web Hosting] - Cluster012 / FilerZ232 incident notification
    Started 2 Jul 2025 13:09:13 (6 days ago), resolved 2 Jul 2025 13:49:22 (6 days ago)
    Major Incident
    Resolved
    Cluster012

    We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.

    Here are some supplementary details :

    Start time : 02/07/2025 12:50 UTC Impacted Service(s) : Filerz232 is temporarily unreachable. Customers Impact : Customers are temporarily unable to access websites on Filerz232. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

    We will keep you updated on the progress and resolution.

    We apologize for any inconvenience caused and appreciate your understanding.

    Cluster013
    Tue 1
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    now
    [GRA2][Web Hosting] - Cluster013
    Started 2 Jul 2025 10:19:56 (6 days ago), resolved 3 Jul 2025 01:40:56 (5 days ago)
    Major Incident
    Resolved
    Cluster013

    We are currently investigating an incident affecting our Web Hosting offer in the cluster013.

    Here is detail for this incident :

    Start time : 02/07/2025 04:20 UTC Impacted Service(s) : Customers do not have access to their logs on cluster013. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    Cluster014
    Tue 1
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    now
    Cluster015
    Tue 1
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    Cluster017
    Tue 1
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    Cluster020
    Tue 1
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    Cluster021
    Tue 1
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    Cluster022
    Tue 1
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    Cluster023
    Tue 1
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    Cluster024
    Tue 1
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    [GRA][Web Hosting] - Cluster024 incident notification
    Started 1 Jul 2025 09:21:29 (7 days ago), resolved 1 Jul 2025 12:56:04 (7 days ago)
    Minor Incident
    Resolved
    Cluster024

    We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the cluster024.

    Here is detail for this incident : Start time : 01/07/2025 09:13 UTC Impacted Service(s) : Customers may experience slowness on some websites on the cluster024. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

    We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

    [GRA][Web Hosting] - Cluster024
    Started 7 Jul 2025 15:53:29 (13 hours ago), resolved 7 Jul 2025 15:53:29 (13 hours ago)
    Incident without Impact
    Resolved
    Cluster024

    We had an incident affecting our Web Hosting offer in the cluster024 that is now resolved.

    Here is detail for this incident : Start time : 07/07/2025 15:30 UTC End time : 07/07/2025 15:47 UTC Impacted Service(s) : Cluster024 were temporarily unavailable. Root Cause : This incident was caused by a software issue.

    We thank you for your understanding and patience throughout this incident.

    Cluster033
    Tue 1
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    now
    Cluster025
    Tue 1
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    Cluster060
    Tue 1
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    now
    Cluster026
    Tue 1
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    now
    Cluster027
    Tue 1
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    Mon 7
    now
    [GRA][Web Hosting] - Cluster027
    Started 7 Jul 2025 18:51:48 (10 hours ago), still ongoing
    Minor Incident
    Identified
    Cluster027

    We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.

    Here are some supplementary details :

    Start time : 07/07/2025 18:30 UTC Impacted Service(s) : Some customers may experience slowness on cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

    We will keep you updated on the progress and resolution.

    Cluster090
    Tue 1
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    now
    Cluster028
    Tue 1
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    now
    Cluster029
    Tue 1
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    now
    Cluster030
    Tue 1
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    now
    Cluster031
    Tue 1
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    now
    Cluster090
    Tue 1
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    now
    Cluster100
    Tue 1
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    now
    Redirect
    Tue 1
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    Mon 7
    now

    Web Cloud Web Hosting || SSL

    Tue 1
    Wed 2
    Thu 3
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    Mon 7
    now
    Sectigo
    Tue 1
    Wed 2
    Thu 3
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    now
    Let's Encrypt
    Tue 1
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    Mon 7
    now

    Web Cloud Web PaaS || GRA

    Tue 1
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    Mon 7
    now
    GRA7
    Tue 1
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    now

    Web Cloud Internet Access || SDSL

    Tue 1
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    Sat 5
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    Mon 7
    now

    Web Cloud Internet Access || ADSL

    Tue 1
    Wed 2
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    Mon 7
    now

    Web Cloud Internet Access || Delivery

    Tue 1
    Wed 2
    Thu 3
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    Sat 5
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    Mon 7
    now

    Web Cloud Internet Access || FTTH

    Tue 1
    Wed 2
    Thu 3
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    Mon 7
    now

    Web Cloud OverTheBox || OverTheBox

    Tue 1
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    Sun 6
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    now