Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 06/07/2026 06:00 UTC End time : 06/07/2026 21:00 UTC Root Cause : This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation :

Update : We still have some Filerz emails impacted by this maintenance : https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb

We are no more imapcted by this maintenance : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation: Update : Our Filerz emails are impacted by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0 Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation: Update : We still have several Filerz emails impacted by this incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 06/07/2026 06:00 UTC Impacted Service(s) : Access to mailboxes and mail services is temporarily unavailable. Customers Impact : Some Customers are currently unable to log in to their email accounts via webmail or email clients. They are unable to send or receive emails. Emails received during the incident are being queued and will be delivered once the service is restored. Root Cause : This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 06/07/2026 06:00 UTC End time : 06/07/2026 21:00 UTC Root Cause : This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation :

Update : We still have some Filerz emails impacted by this maintenance : https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb

We are no more imapcted by this maintenance : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation: Update : Our Filerz emails are impacted by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/rj77g0tslfw0 Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation: Update : We still have several Filerz emails impacted by this incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 06/07/2026 06:00 UTC Impacted Service(s) : Access to mailboxes and mail services is temporarily unavailable. Customers Impact : Some Customers are currently unable to log in to their email accounts via webmail or email clients. They are unable to send or receive emails. Emails received during the incident are being queued and will be delivered once the service is restored. Root Cause : This incident is caused by these maintenance activities : https://network.status-ovhcloud.com/incidents/1y3cdv1hm03g and https://network.status-ovhcloud.com/incidents/tsby2rmn5ftb Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative Solutions offering has been resolved.

Start time : 03/07/2026 06:00 UTC End time : 03/07/2026 15:22 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 03/07/2026 15:22 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/07/2026 06:00 UTC Impacted Service(s) : Some email addresses were temporarily unable to modify their accounts. Customers Impact : Some customers were temporarily unable to modify the accounts associated with their email addresses. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 03/07/2026 06:00 UTC Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts. Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 03/07/2026 06:00 UTC Impacted Service(s) : Some email addresses are temporarily unable to modify their accounts. Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 07/07/2026 08:59 UTC End time : 07/07/2026 15:25 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 07/07/2026 08:59 UTC Impacted Service(s) : Migration form MXPlan to Zimbra is temporarily facing slowness. Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 07/07/2026 08:59 UTC End time : 07/07/2026 15:25 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 07/07/2026 08:59 UTC Impacted Service(s) : Migration form MXPlan to Zimbra is temporarily facing slowness. Customers Impact : Some customers are temporarily unable to modify the accounts associated with their email addresses. Customers will receive a mail when their migration is finished. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/07/2026 08:20 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.

Here are some supplementary details :

Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/07/2026 08:20 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.

Here are some supplementary details :

Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/07/2026 08:20 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.

Here are some supplementary details :

Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/07/2026 08:20 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.

Here are some supplementary details :

Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/07/2026 08:20 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our .KI Domains offer, customers in the impacted zone are unable to perform some tasks on .KI domains.

Here are some supplementary details :

Start time : 07/07/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .KI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .KI domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/07/2026 21:34 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue.

Monitoring: Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring.

No customer impact is expected during this maintenance.

Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed.

We will keep you informed of the progress and notify you once the maintenance has been completed.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Please find the details of this incident below :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue. Ongoing Actions : Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.

We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers were temporarily unable to access and use their databases. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Monitoring: Service has been fully restored since 07/07/2026 21:34 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue.

Monitoring: Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring.

No customer impact is expected during this maintenance.

Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed.

We will keep you informed of the progress and notify you once the maintenance has been completed.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Please find the details of this incident below :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue. Ongoing Actions : Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.

We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers were temporarily unable to access and use their databases. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 04/07/2026 12:50 UTC End time : 04/07/2026 16:53 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

Monitoring: Service has been fully restored since 07/07/2026 21:34 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue.

Monitoring: Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring.

No customer impact is expected during this maintenance.

Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed.

We will keep you informed of the progress and notify you once the maintenance has been completed.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Please find the details of this incident below :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue. Ongoing Actions : Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.

We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers were temporarily unable to access and use their databases. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Monitoring: Service has been fully restored since 07/07/2026 21:34 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue.

Monitoring: Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring.

No customer impact is expected during this maintenance.

Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed.

We will keep you informed of the progress and notify you once the maintenance has been completed.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Please find the details of this incident below :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue. Ongoing Actions : Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability.

We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/07/2026 02:42 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases were temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers were temporarily unable to access and use their databases. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting / Databases offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Some CloudDB and Web Hosting Databases are temporarily unavailable on eu001, eu005, eu007, eu010 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 04/07/2026 12:50 UTC End time : 04/07/2026 16:53 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 04/07/2026 12:50 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007 and eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.