Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.

Start time : 18/03/2026 23:00 UTC End time : 20/03/2026 14:45 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The majority of the customers are no longer impacted by this incident. Ongoing Actions : Our teams are still working on the last impacted MX Plan mailboxes.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on MX Plan.

Here are some supplementary details :

Start time : 18/03/2026 23:00 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers. Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering on MX Plan, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 18/03/2026 23:00 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers. Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 23/03/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Domains offer.

Start time : 23/03/2026 09:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 23/03/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Domains offer.

Start time : 23/03/2026 09:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 23/03/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Domains offer.

Start time : 23/03/2026 09:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 23/03/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Domains offer.

Start time : 23/03/2026 09:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 23/03/2026 09:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Domains offer.

Start time : 23/03/2026 09:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Databases offer has been resolved.

Start time : 22/03/2026 21:51 UTC End time : 23/03/2026 02:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the CloudDB eu007.

Here are some supplementary details :

Start time : 22/03/2026 21:51 UTC Impacted Service(s) : Some CloudDB are temporarily unavailable. See the list below : clouddb020.eu007 clouddb022.eu007 clouddb024.eu007 clouddb026.eu007 clouddb027.eu007 clouddb028.eu007 clouddb036.eu007 Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our VoIP Softcall has been resolved.

Start time : 18/03/2026 15:00 UTC End time : 18/03/2026 15:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 18/03/2026 15:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 18/03/2026 15:00 UTC Impacted Service(s) : Instances of lost registration were observed on the softcall service. Customers Impact : Some users experienced interruptions in softcall service due to lost registration.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our VoIP Softcall offer.

Start time : 18/03/2026 15:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.