
Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Partially Degraded Service
Reception
Delivery email
Mailbox Access
Redirection
Webmail
Delivery
CCS, IVR & Call Queues
Active Incidents
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.
Here are some supplementary details :
Start time : 07/07/2025 18:30 UTC Impacted Service(s) : Some customers may experience slowness on cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We would like to inform you that there has been an incident on VoIP Services and it has been resolved.
Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.
We thank you for your understanding and patience throughout this incident.
Recently Resolved Incidents
We had an incident affecting our Web Hosting offer in the cluster024 that is now resolved.
Here is detail for this incident : Start time : 07/07/2025 15:30 UTC End time : 07/07/2025 15:47 UTC Impacted Service(s) : Cluster024 were temporarily unavailable. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 07/07/2025 13:05 UTC Impacted Service(s) : Some CCS and services provided by CCS (cloudivr, call queue) are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Filerz560 in Cluster011.
Here is detail for this incident : Start time : 03/07/2025 10:30 UTC Impacted Service(s) : Slowness is being observed on Filerz560. Customers Impact : Customers are temporarily facing slowness accessing their websites hosted on Filerz560. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offer in the cluster013.
Here is detail for this incident :
Start time : 02/07/2025 04:20 UTC Impacted Service(s) : Customers do not have access to their logs on cluster013. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.
Here are some supplementary details :
Start time : 02/07/2025 12:50 UTC Impacted Service(s) : Filerz232 is temporarily unreachable. Customers Impact : Customers are temporarily unable to access websites on Filerz232. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.
Here are some supplementary details :
Start time : 02/07/2025 08:40 UTC Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an event affecting our SMS Delivery in Poland
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offer in the cluster012 filerz232.
Here is detail for this incident :
Start time : 02/07/2025 05:28 UTC Impacted Service(s) : All of websites hosted on cluster 012 filerz232 are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on VoIP which has now been resolved.
Here are some supplementary details :
Start time : 02/07/2025 08:00 UTC End time : 02/07/2025 08:15 UTC Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service. Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the cluster024.
Here is detail for this incident : Start time : 01/07/2025 09:13 UTC Impacted Service(s) : Customers may experience slowness on some websites on the cluster024. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Reception
Delivery email
Mailbox Access
Redirection
Webmail
Delivery
Web Cloud Collaborative solutions || Hosted Exchange
Reception
Delivery email
Mailbox Access
Redirection
User Group
Webmail
Delivery
Web Cloud Collaborative solutions || MX Plan
Reception
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Delivery email
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Mailbox Access
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Redirection
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Webmail
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Delivery
We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.
Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Collaborative solutions || Office
Delivery
Web Cloud Collaborative solutions || Private Exchange
Reception
Delivery email
Mailbox Access
Redirection
User Group
Webmail
Delivery
Web Cloud Collaborative solutions || Sharepoint
Web Access
Delivery
Web Cloud Collaborative solutions || Zimbra
Web Access
Web Cloud DNS || DNS Anycast
RBX
GRA
SBG
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
Renew
Transfer
Restore
Delete
Web Cloud Databases || CloudDB GRA
eu005
eu007
eu008
eu009
eu010
eu011
Web Cloud Internet Access || ADSL
eu012
Web Cloud Internet Access || Delivery
eu013
Web Cloud Internet Access || FTTH
Web Cloud Databases || CloudDB BHS
ca001
Web Cloud Internet Access || SDSL
ca002
Web Cloud Identity, Security & Operations || Key Management Service
Web Cloud OverTheBox || OverTheBox
BHS
RBX
SBG
YYZ
Web Cloud Migration Tools || OMM
Web Cloud Migration Tools || OSM
Web Cloud VoIP || Carrier SIP
Spain
Access RBX
Germany
Access SBG
Web Cloud VoIP || Core Network
Web Cloud VoIP || Interconnect
France
CCS
Belgium
United Kingdom
Switzerland
Fax
Web Cloud VoIP || Services
Conferences
SMS
CCS, IVR & Call Queues
We would like to inform you that there has been an incident on VoIP Services and it has been resolved.
Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.
We thank you for your understanding and patience throughout this incident.
We are currently investigating an incident affecting our VoIP offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 07/07/2025 13:05 UTC Impacted Service(s) : Some CCS and services provided by CCS (cloudivr, call queue) are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
VXML
Billing
Provisioning
Web Cloud VoIP || SMS
We are currently experiencing an event affecting our SMS Delivery in Poland
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
We had an incident on VoIP which has now been resolved.
Here are some supplementary details :
Start time : 02/07/2025 08:00 UTC End time : 02/07/2025 08:15 UTC Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service. Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
eu007
eu008
eu009
eu010
Cluster001
eu011
eu012
eu013
Web Cloud Web Hosting || Datacenter BHS
Cluster051
Redirect
Web Cloud Web Hosting || Datacenter GRA
Cluster002
Cluster003
Cluster005
Cluster006
Cluster007
Cluster010
Cluster011
We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the Filerz560 in Cluster011.
Here is detail for this incident : Start time : 03/07/2025 10:30 UTC Impacted Service(s) : Slowness is being observed on Filerz560. Customers Impact : Customers are temporarily facing slowness accessing their websites hosted on Filerz560. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Cluster022
Cluster012
We are currently investigating an incident affecting our Web Hosting offer in the cluster012 filerz232.
Here is detail for this incident :
Start time : 02/07/2025 05:28 UTC Impacted Service(s) : All of websites hosted on cluster 012 filerz232 are temporarily unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster012 / filerZ 232.
Here are some supplementary details :
Start time : 02/07/2025 08:40 UTC Impacted Service(s) : File server 232 is unreachable on Web Hosting cluster012. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We have determined the origin of the incident affecting our offer on the specific Cluster012 / Filerz232.
Here are some supplementary details :
Start time : 02/07/2025 12:50 UTC Impacted Service(s) : Filerz232 is temporarily unreachable. Customers Impact : Customers are temporarily unable to access websites on Filerz232. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster013
We are currently investigating an incident affecting our Web Hosting offer in the cluster013.
Here is detail for this incident :
Start time : 02/07/2025 04:20 UTC Impacted Service(s) : Customers do not have access to their logs on cluster013. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Cluster014
Cluster015
Cluster017
Cluster020
Cluster021
Cluster022
Cluster023
Cluster024
We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on the cluster024.
Here is detail for this incident : Start time : 01/07/2025 09:13 UTC Impacted Service(s) : Customers may experience slowness on some websites on the cluster024. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We had an incident affecting our Web Hosting offer in the cluster024 that is now resolved.
Here is detail for this incident : Start time : 07/07/2025 15:30 UTC End time : 07/07/2025 15:47 UTC Impacted Service(s) : Cluster024 were temporarily unavailable. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Cluster033
Cluster025
Cluster060
Cluster026
Cluster027
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster027.
Here are some supplementary details :
Start time : 07/07/2025 18:30 UTC Impacted Service(s) : Some customers may experience slowness on cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.