Web Cloud Status

Resolved: We would like to inform you that the incident on our Collaborative Solutions, Mailbox offering in GRA3 has now been resolved.

Here is detail for this incident : Start time : 25/06/2025 11:02 UTC End time : 25/06/2025 14:00 UTC Root Cause : This incident was caused by an issue with the hardware equipment.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an incident affecting our Collaborative Solutions offering. This is causing temporary availability issues with the Mailbox service in the GRA3 region.

Here is detail for this incident : Start time : 25/06/2025 11:02 UTC Impacted Service(s) : Mailbox access unavailable. Customers Impact : Customers may experience latency while accessing webmail and manager or API tasks on ex5.mail.ovh.net Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC End time : 01/07/2025 10:20 UTC Root Cause : This incident was caused by an network equipment issue.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 10:20 UTC, access to mailboxes is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues on the Mx plan.

Here is detail for this incident : Start time : 01/07/2025 09:35 UTC Impacted Service(s) : Access to mailboxes is temporarily unavailable. Customers Impact : Some customers may not be able to have access to their mailboxes. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We experienced an incident affecting our Collaborative Solutions offering. This caused temporary availability issues with the Private Exchange services in the SBG3 region.

Here is detail for this incident : Start time : 27/06/2025 01:20 UTC End time : 27/06/2025 03:30 UTC Impacted Service(s) : Some Private Exchange services were not accessible. Customers Impact : Customers may have experienced issues while accessing Private Exchange services. Root Cause : This incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on Zimbra offer has now been resolved.

Here is detail for this incident : Start time : 26/06/2025 05:01 UTC End time : 26/06/2025 09:17 UTC Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Identified: We would like to inform you that the incident on Zimbra offer has now been resolved.

Here is detail for this incident : Start time : 26/06/2025 05:01 UTC End time : 26/06/2025 09:17 UTC Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Identified: The incident is still ongoing. Please be assured that we are doing everything possible to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: We are currently experiencing an incident affecting our Zimbra offer in the specific Mailstore10 which is causing temporary unavailablity.

Here is detail for this incident :

Start time : 26/06/2025 05:01 UTC Service Impact : Mailstore10 is unreachable. Customers Impact : Users cannot log in to their email addresses, whether via webmail or a heavy mail client,they cannot send or receive emails. Emails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our team is actively working to resolve the incident and restore the service as quickly as possible.

We will keep you informed of the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Zimbra offer in the specific Mailstore 10. . Start time : 26/06/2025 05:01 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We would like to inform you that there has been an incident on VoIP Services and it has been resolved.

Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 01/07/2025 00:00 UTC End time : 01/07/2025 14:15 UTC Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our SMS offer on the specific region.

Here are some supplementary details : Start time : 01/07/2025 00:00 UTC Impacted Service(s) : SMS reception is temporarily unavailable in Poland. Customers Impact : Customers in Poland are temporarily unable to receive SMS. However, if customers try to send an SMS, the recipient won't receive it. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our SMS Delivery in Poland

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on VoIP which has now been resolved.

Here are some supplementary details :

Start time : 02/07/2025 08:00 UTC End time : 02/07/2025 08:15 UTC Impacted Service(s) : We would like to inform you that there have been no incoming or outgoing calls for the softcall service. Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.