Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 17/12/2025 13:30 UTC End time : 17/12/2025 15:31 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: Service has been fully restored since 17/12/2025 15:31 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 17/12/2025 13:30 UTC Impacted Service(s) : Some customers are temporarily unable to access their mailboxes on ex4.mail.ovh.net.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the ex4.mail.ovh.net.

Here are some supplementary details :

Start time : 17/12/2025 13:30 UTC Impacted Service(s) : Some customers are temporarily unable to access their mailboxes on ex4.mail.ovh.net. Customers Impact : Customers could not access mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 18/12/2025 13:48 UTC End time : 18/12/2025 17:40 UTC Root Cause : This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/7jfph03qphqy

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA.

Here are some supplementary details :

Start time : 18/12/2025 13:48 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 231. Customers Impact : Customers cannot access their mailboxes and receive messages. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 18/12/2025 13:48 UTC End time : 18/12/2025 17:40 UTC Root Cause : This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/7jfph03qphqy

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA.

Here are some supplementary details :

Start time : 18/12/2025 13:48 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 231. Customers Impact : Customers cannot access their mailboxes and receive messages. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Zimbra offer has been resolved.

Start time : 17/12/2025 06:00 UTC End time : 19/12/2025 06:05 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 19/12/2025 06:05 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 17/12/2025 06:00 UTC Update : The process of emails restoration is now complete. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The process of restoring emails is ongoing. Our teams have already restored 88.27% of mailboxes.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The process of restoring emails is ongoing. Our teams have already restored 80.96% of mailboxes.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The process of restoring emails is ongoing. Our teams have already restored 63.70% of mailboxes.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The process of restoring emails is ongoing. Our teams have already restored 38.33% of mailboxes.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Zimbra offer.

Here is detail for this incident : Start time : 17/12/2025 06:00 UTC Impacted Service(s) : Emails received before 18th December are currently unavailable. Customers Impact : Customers can log in to their email accounts via webmail or email clients, and sending and receiving emails is working normally. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Start time : 17/12/2025 06:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our .TN Domains offer has now been resolved.

Here is detail for this incident : Start time : 19/12/2025 06:35 UTC End time : 19/12/2025 07:52 UTC Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Monitoring: Service has been fully restored since 19/12/2025 07:52 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name were currently unreachable. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an incident affecting our .TN Domains offer.

Here are some supplementary details :

Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name are currently unreachable. Customers Impact : Customers are temporarily unable to perform specified operations on .TN domains. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains .DK has been resolved.

Start time : 10/12/2025 09:15 UTC End time : 17/12/2025 08:35 UTC Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Resolved: We would like to inform you that the incident on our .TN Domains offer has now been resolved.

Here is detail for this incident : Start time : 19/12/2025 06:35 UTC End time : 19/12/2025 07:52 UTC Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Monitoring: Service has been fully restored since 19/12/2025 07:52 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name were currently unreachable. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an incident affecting our .TN Domains offer.

Here are some supplementary details :

Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name are currently unreachable. Customers Impact : Customers are temporarily unable to perform specified operations on .TN domains. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains .DK has been resolved.

Start time : 10/12/2025 09:15 UTC End time : 17/12/2025 08:35 UTC Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Resolved: We would like to inform you that the incident on our .TN Domains offer has now been resolved.

Here is detail for this incident : Start time : 19/12/2025 06:35 UTC End time : 19/12/2025 07:52 UTC Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Monitoring: Service has been fully restored since 19/12/2025 07:52 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name were currently unreachable. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an incident affecting our .TN Domains offer.

Here are some supplementary details :

Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name are currently unreachable. Customers Impact : Customers are temporarily unable to perform specified operations on .TN domains. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains .DK has been resolved.

Start time : 10/12/2025 09:15 UTC End time : 17/12/2025 08:35 UTC Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Resolved: We would like to inform you that the incident on our .TN Domains offer has now been resolved.

Here is detail for this incident : Start time : 19/12/2025 06:35 UTC End time : 19/12/2025 07:52 UTC Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Monitoring: Service has been fully restored since 19/12/2025 07:52 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name were currently unreachable. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an incident affecting our .TN Domains offer.

Here are some supplementary details :

Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name are currently unreachable. Customers Impact : Customers are temporarily unable to perform specified operations on .TN domains. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains .DK has been resolved.

Start time : 10/12/2025 09:15 UTC End time : 17/12/2025 08:35 UTC Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Resolved: We would like to inform you that the incident on our .TN Domains offer has now been resolved.

Here is detail for this incident : Start time : 19/12/2025 06:35 UTC End time : 19/12/2025 07:52 UTC Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Monitoring: Service has been fully restored since 19/12/2025 07:52 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name were currently unreachable. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an incident affecting our .TN Domains offer.

Here are some supplementary details :

Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name are currently unreachable. Customers Impact : Customers are temporarily unable to perform specified operations on .TN domains. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Domains .DK has been resolved.

Start time : 10/12/2025 09:15 UTC End time : 17/12/2025 08:35 UTC Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Resolved: We would like to inform you that the incident on our .TN Domains offer has now been resolved.

Here is detail for this incident : Start time : 19/12/2025 06:35 UTC End time : 19/12/2025 07:52 UTC Root Cause : This incident was caused by our provider.

We thank you for your understanding and patience throughout this incident.

Monitoring: Service has been fully restored since 19/12/2025 07:52 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details : Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name were currently unreachable. Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an incident affecting our .TN Domains offer.

Here are some supplementary details :

Start time : 19/12/2025 06:35 UTC Impacted Service(s) : .TN domains name are currently unreachable. Customers Impact : Customers are temporarily unable to perform specified operations on .TN domains. Root Cause : This incident is caused by our provider. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.