Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.

Start time : 13/02/2026 15:00 UTC End time : 10/03/2026 17:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider has identified the root cause of the issue and is currently working on implementing a fix to fully restore and stabilize the service.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider is continuing to work on this issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Investigating: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 05/03/2026 05:00 UTC End time : 06/03/2026 20:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 05/03/2026 05:00 UTC Impacted Service(s) : Impacted are only mailboxes what are currently during migration from MXPlan Exchange to Zimbra infrastractures. Customers Impact : Customers who have not received the end-of-migration email temporarily no longer have access to their mailboxes. Customers who have received the email are no longer impacted. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions on the filerz41 has been resolved.

Start time : 09/03/2026 13:38 UTC End time : 09/03/2026 14:46 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 09/03/2026 14:24 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/03/2026 13:38 UTC Impacted Service(s) : The MX Plan service was temporarily unavailable on filerz41. Customers Impact : Customers were temporarily unable to access webmail through the web interface or desktop client. Emails that were sent or received were temporarily unavailable and would be delivered once the incident had been resolved. Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering on filerz41, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 09/03/2026 13:38 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on filerz41. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer on the filerz41.

Start time : 09/03/2026 13:38 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offer has been resolved.

Start time : 13/02/2026 15:00 UTC End time : 10/03/2026 17:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider has identified the root cause of the issue and is currently working on implementing a fix to fully restore and stabilize the service.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Identified: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider is continuing to work on this issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Investigating: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 05/03/2026 05:00 UTC End time : 06/03/2026 20:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Here are some supplementary details :

Start time : 05/03/2026 05:00 UTC Impacted Service(s) : Impacted are only mailboxes what are currently during migration from MXPlan Exchange to Zimbra infrastractures. Customers Impact : Customers who have not received the end-of-migration email temporarily no longer have access to their mailboxes. Customers who have received the email are no longer impacted. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.