Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 06/12/2025 05:23 UTC End time : 06/12/2025 06:45 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.

Here are some supplementary details :

Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 06/12/2025 05:23 UTC End time : 06/12/2025 06:45 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.

Here are some supplementary details :

Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 06/12/2025 05:23 UTC End time : 06/12/2025 06:45 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.

Here are some supplementary details :

Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 06/12/2025 05:23 UTC End time : 06/12/2025 06:45 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.

Here are some supplementary details :

Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MXplan offer has been resolved.

Start time : 04/12/2025 08:20 UTC End time : 04/12/2025 09:19 UTC Impacted Service(s) : MXplan had a malfunction. Customers Impact : Customers could not send emails from MXplan offer via Webmail and mail applications like Outlook. Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 06/12/2025 05:23 UTC End time : 06/12/2025 06:45 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.

Here are some supplementary details :

Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our MXplan offer has been resolved.

Start time : 04/12/2025 08:20 UTC End time : 04/12/2025 09:19 UTC Impacted Service(s) : MXplan had a malfunction. Customers Impact : Customers could not send emails from MXplan offer via Webmail and mail applications like Outlook. Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Services have been restored. The databases are accessible again. Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating an incident affecting our Web-Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 08/12/2025 09:24 UTC Impacted Service(s) : clouddb035.eu005 / clouddb020.eu005 / clouddb022.eu005 / sharedsql008.eu010 / clouddb041.eu012 have a malfunction Customers Impact : Customers cannot access their databases. Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Services have been restored. The databases are accessible again. Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating an incident affecting our Web-Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 08/12/2025 09:24 UTC Impacted Service(s) : clouddb035.eu005 / clouddb020.eu005 / clouddb022.eu005 / sharedsql008.eu010 / clouddb041.eu012 have a malfunction Customers Impact : Customers cannot access their databases. Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our VoIP has been resolved.

Start time : 06/12/2025 18:41 UTC End time : 06/12/2025 22:51 UTC Root Cause : This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : Root cause:: This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer, Carrier SIP in DC RBX.

Here are some supplementary details :

Start time : 06/12/2025 18:41 UTC Impacted Service(s) : Some SIP carrier stacks are unreachable in RBX. Customers Impact : Incoming and outgoing calls have a malfunction in RBX. Customers must use the services in SBG to make their calls. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our VoIP offer, Carrier SIP in DC RBX.

Start time : 06/12/2025 18:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.