Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on MX Plan has been resolved.

Start time : 15/09/2026 09:10 UTC End time : 15/09/2026 09:23 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 15/09/2026 09:23 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC Impacted Service(s) : Some MX Plan mailboxes were temporarily unavailable. Customers Impact : Some customers were temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client. Also, customers couldn't send or receive emails.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC Impacted Service(s) : Some MX Plan mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client. Also, customers cannot send or receive emails. Emails will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on MX Plan has been resolved.

Start time : 15/09/2026 09:10 UTC End time : 15/09/2026 09:23 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 15/09/2026 09:23 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC Impacted Service(s) : Some MX Plan mailboxes were temporarily unavailable. Customers Impact : Some customers were temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client. Also, customers couldn't send or receive emails.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC Impacted Service(s) : Some MX Plan mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client. Also, customers cannot send or receive emails. Emails will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on MX Plan has been resolved.

Start time : 15/09/2026 09:10 UTC End time : 15/09/2026 09:23 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 15/09/2026 09:23 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC Impacted Service(s) : Some MX Plan mailboxes were temporarily unavailable. Customers Impact : Some customers were temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client. Also, customers couldn't send or receive emails.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 09:10 UTC Impacted Service(s) : Some MX Plan mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to log in to their email addresses, whether via webmail or a heavy mail client. Also, customers cannot send or receive emails. Emails will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on our Collaborative solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 15/09/2026 01:48 UTC End time : 15/09/2026 02:30 UTC Impacted Service(s) : Zimbra mailboxes. Customers Impact : Some customers were temporarily unable to access their Zimbra mailboxes. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on Zimbra has been resolved.

Start time : 15/09/2026 05:40 UTC End time : 15/09/2026 10:02 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Zimbra mailboxes are still unavailable. Ongoing Actions : Our teams are still working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on our Collaborative solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 15/09/2026 01:48 UTC End time : 15/09/2026 02:30 UTC Impacted Service(s) : Zimbra mailboxes. Customers Impact : Some customers were temporarily unable to access their Zimbra mailboxes. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on Zimbra has been resolved.

Start time : 15/09/2026 05:40 UTC End time : 15/09/2026 10:02 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Zimbra mailboxes are still unavailable. Ongoing Actions : Our teams are still working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on our Collaborative solutions offer which has now been resolved.

Here are some supplementary details :

Start time : 15/09/2026 01:48 UTC End time : 15/09/2026 02:30 UTC Impacted Service(s) : Zimbra mailboxes. Customers Impact : Some customers were temporarily unable to access their Zimbra mailboxes. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on Zimbra has been resolved.

Start time : 15/09/2026 05:40 UTC End time : 15/09/2026 10:02 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Zimbra mailboxes are still unavailable. Ongoing Actions : Our teams are still working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GLOBAL region.

Here are some supplementary details :

Start time : 15/09/2026 05:40 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their mailboxes and emails are not being delivered. Email delivery will resume once the server is back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer. Customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 02/09/2026 13:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains.

Here are some supplementary details :

Start time : 07/09/2026 07:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update: Operations on .TL domains have been fully restored since 14/09/2026 07:46 UTC. The incident continues to affect .MG domains.

Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) remain temporarily unavailable for .MG domains. Customers Impact : Customers are still temporarily unable to perform the specified operations on .MG domains. Ongoing Actions : Our teams remain mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains.

Here are some supplementary details :

Start time : 02/09/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer. Customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 02/09/2026 13:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains.

Here are some supplementary details :

Start time : 07/09/2026 07:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update: Operations on .TL domains have been fully restored since 14/09/2026 07:46 UTC. The incident continues to affect .MG domains.

Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) remain temporarily unavailable for .MG domains. Customers Impact : Customers are still temporarily unable to perform the specified operations on .MG domains. Ongoing Actions : Our teams remain mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains.

Here are some supplementary details :

Start time : 02/09/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer. Customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 02/09/2026 13:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains.

Here are some supplementary details :

Start time : 07/09/2026 07:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update: Operations on .TL domains have been fully restored since 14/09/2026 07:46 UTC. The incident continues to affect .MG domains.

Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) remain temporarily unavailable for .MG domains. Customers Impact : Customers are still temporarily unable to perform the specified operations on .MG domains. Ongoing Actions : Our teams remain mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains.

Here are some supplementary details :

Start time : 02/09/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer. Customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 02/09/2026 13:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains.

Here are some supplementary details :

Start time : 07/09/2026 07:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update: Operations on .TL domains have been fully restored since 14/09/2026 07:46 UTC. The incident continues to affect .MG domains.

Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) remain temporarily unavailable for .MG domains. Customers Impact : Customers are still temporarily unable to perform the specified operations on .MG domains. Ongoing Actions : Our teams remain mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains.

Here are some supplementary details :

Start time : 02/09/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer. Customers in the impacted zone are unable to perform some tasks on .CO domains.

Here are some supplementary details :

Start time : 02/09/2026 13:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CO domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CO domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .CH and .LI domains.

Here are some supplementary details :

Start time : 07/09/2026 07:30 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .CH and .LI domains. Customers Impact : Customers are temporarily unable to perform specified operations on .CH and .LI domains. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find an update of this incident below :

Update: Operations on .TL domains have been fully restored since 14/09/2026 07:46 UTC. The incident continues to affect .MG domains.

Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) remain temporarily unavailable for .MG domains. Customers Impact : Customers are still temporarily unable to perform the specified operations on .MG domains. Ongoing Actions : Our teams remain mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the incident affecting our Domains offer, customers in the impacted zone are unable to perform some tasks on .MG and .TL domains.

Here are some supplementary details :

Start time : 02/09/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG and .TL domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MG and .TL domains. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 01:28 UTC End time : 15/09/2026 01:38 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 01:28 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu007. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 03:12 UTC End time : 15/09/2026 03:41 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 03:12 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Databases offering has been resolved.

Start time : 15/09/2026 00:39 UTC End time : 15/09/2026 01:15 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 15/09/2026 00:39 UTC Impacted Service(s) : Some CloudDB Databases are temporarily unavailable in eu012. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.