Web Cloud Status: check for Web Cloud outages and issues

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Web Cloud CDN || CDN Hosting

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RBX

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SBG

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BHS

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Web Cloud CDN || CDN Infrastructure

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RBX

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BHS

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Web Cloud Collaborative solutions || EmailPro

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Mailbox Access

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Mail Flow

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Delivery email

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Operations

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Redirection

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Web Cloud Collaborative solutions || Hosted Exchange

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Mailbox Access

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[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Started 28 Apr 2026 10:30:08 (4 days ago), resolved 28 Apr 2026 11:35:14 (3 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on Hosted Exchange.

Here are some supplementary details :

Start time : 28/04/2026 10:00 UTC Impacted Service(s) : Hosted Exchange mail service is currently experiencing latency issues. Customers Impact : Customers may experience slowness when sending or receiving emails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

See all updates

Delivery

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Mail Flow

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[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Started 28 Apr 2026 10:30:08 (4 days ago), resolved 28 Apr 2026 11:35:14 (3 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on Hosted Exchange.

Here are some supplementary details :

Start time : 28/04/2026 10:00 UTC Impacted Service(s) : Hosted Exchange mail service is currently experiencing latency issues. Customers Impact : Customers may experience slowness when sending or receiving emails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

See all updates

Operations

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Reception

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Trusted Exchange

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Web Cloud Collaborative solutions || MX Plan

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Reception

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Delivery email

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Delivery email

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Mailbox Access

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Redirection

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Webmail

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Delivery

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Delivery

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Web Cloud Collaborative solutions || Office

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Operations

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Web Cloud Collaborative solutions || OVH Mail Migrator

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Web Cloud Collaborative solutions || Private Exchange

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Mailbox Access

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Mail Flow

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Operations

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Web Cloud Collaborative solutions || Trusted Exchange

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Web Cloud Collaborative solutions || Sharepoint

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Mailbox Access

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Mail Flow

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Reception

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Operations

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Delivery email

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Web Cloud Collaborative solutions || Zimbra

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Web Access

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[GLOBAL][Collaborative solutions] - Zimbra incident notification

Started 27 Apr 2026 07:48:04 (5 days ago), resolved 27 Apr 2026 07:55:02 (5 days ago)

Major Incident

Resolved

Web Access

Delivery email

We are currently investigating an incident affecting our Collaborative solutions offering.

Here are some supplementary details :

Start time : 26/04/2026 07:30 UTC Impacted Service(s) : Zimbra mailbox is temporarily unavailable. Customers Impact : Customers are currently unable to access their mailboxes via webmail or email clients. Sending and receiving emails is temporarily unavailable. Emails sent or received during the incident will be queued and delivered once the situation is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery email

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[GLOBAL][Collaborative solutions] - Zimbra incident notification

Started 27 Apr 2026 07:48:04 (5 days ago), resolved 27 Apr 2026 07:55:02 (5 days ago)

Major Incident

Resolved

Web Access

Delivery email

We are currently investigating an incident affecting our Collaborative solutions offering.

Here are some supplementary details :

Start time : 26/04/2026 07:30 UTC Impacted Service(s) : Zimbra mailbox is temporarily unavailable. Customers Impact : Customers are currently unable to access their mailboxes via webmail or email clients. Sending and receiving emails is temporarily unavailable. Emails sent or received during the incident will be queued and delivered once the situation is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud DNS || DNS Anycast

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Webmail

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RBX

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GRA

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Delivery

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SBG

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BHS

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SYD

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SGP

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Web Cloud DNS || DNS Hosting

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dns

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dns10

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dns11

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dns12

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dns13

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dns14

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dns15

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dns16

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dns17

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dns18

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dns19

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dns20

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dns100

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dns101

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dns102

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dns103

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dns104

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dns105

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dns106

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dns107

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dns108

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dns109

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dns110

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dns111

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dns112

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dns113

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dns-tn

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dns10-ca

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Web Cloud Domains || Domains Name

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Registration

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Renew

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Transfer

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Restore

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Delete

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Web Cloud Databases || CloudDB GRA

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eu005

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eu007

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eu008

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eu009

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eu010

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eu011

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eu012

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eu013

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Web Cloud Databases || CloudDB BHS

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ca001

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ca002

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Web Cloud Identity, Security & Operations || Key Management Service

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AP-SOUTHEAST-SGP

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AP-SOUTHEAST-SYD

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CA-EAST-BHS

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CA-EAST-TOR

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EU-CENTRAL-WAW

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Web Cloud Internet Access || ADSL

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EU-SOUTH-MIL

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Web Cloud Internet Access || Delivery

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Web Cloud Internet Access || FTTH

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EU-WEST-ERI

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EU-WEST-GRA

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Web Cloud Internet Access || SDSL

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EU-WEST-LIM

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Web Cloud OverTheBox || OverTheBox

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EU-WEST-PAR

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EU-WEST-RBX

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EU-WEST-SBG

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Web Cloud VoIP || Carrier SIP

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Access RBX

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Access SBG

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Web Cloud VoIP || Core Network

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Spain

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Web Cloud Migration Tools || OMM

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Web Cloud VoIP || Interconnect

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Web Cloud Migration Tools || OSM

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France

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Germany

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Belgium

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United Kingdom

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Switzerland

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Web Cloud VoIP || Services

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CCS

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Conferences

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CCS, IVR & Call Queues

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VXML

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Fax

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Billing

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SMS

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Provisioning

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Web Cloud VoIP || SMS

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Web Cloud VoIP || Telephony

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Access SBC

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Fax

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Media Gateways

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Softcall

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now

Voicemail

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Web Cloud Web Hosting || Databases BHS

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now

ca001

Fri 24

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now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

ca002

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

Web Cloud Web Hosting || Databases GRA

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

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now

eu001

Fri 24

Sat 25

Sun 26

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Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu002

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Sun 26

Mon 27

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu004

Fri 24

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Sun 26

Mon 27

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu005

Fri 24

Sat 25

Sun 26

Mon 27

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu007

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu009

Fri 24

Sat 25

Sun 26

Mon 27

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu008

Fri 24

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Mon 27

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eu010

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu011

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

eu012

Fri 24

Sat 25

Sun 26

Mon 27

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Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

Web Cloud Web Hosting || Datacenter BHS

Fri 24

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Cluster051

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

Cluster151

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

Cluster001

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now

eu013

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Redirect

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Cluster002

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Cluster003

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Web Cloud Web Hosting || Datacenter GRA

Fri 24

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now

Cluster005

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Cluster090

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Cluster100

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[GRA][Web Hosting] - Filerz2186 Cluster100 incident notification

Started 27 Apr 2026 07:51:45 (5 days ago), resolved 27 Apr 2026 08:55:51 (5 days ago)

Minor Incident

Resolved

Cluster100

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz2186 in the Cluster100.

Here are some supplementary details : Start time : 27/04/2026 07:20 UTC Impacted Service(s) : Filerz2186 Cluster100 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GRA][Web Hosting] - Filerz2186 Cluster100 incident notification

Started 27 Apr 2026 16:25:39 (4 days ago), resolved 28 Apr 2026 08:06:33 (4 days ago)

Major Incident

Resolved

Cluster100

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz2186 in the Cluster100.

Here are some supplementary details : Start time : 27/04/2026 16:00 UTC Impacted Service(s) : Filerz2186 Cluster100 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA3][Web Hosting] - Server2186 Incident Notification

Started 30 Apr 2026 15:31:17 (1 day ago), resolved 30 Apr 2026 20:10:23 (1 day ago)

Major Incident

Resolved

Cluster100

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in Server2186 on Cluster 100.

Here are some supplementary details :

Start time : 30/04/2026 15:16 UTC Impacted Service(s) : File Server2186 is facing temporary latency on Web Hosting cluster 100. Customers Impact : Customers could experience latency on specific server2186 Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster006

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Mon 27

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Thu 30

now

Cluster007

Fri 24

Sat 25

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Mon 27

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Cluster102

Fri 24

Sat 25

Sun 26

Mon 27

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Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster103

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster010

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster105

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster011

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster012

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster106

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster013

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster107

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster110

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster014

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster015

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster111

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster017

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Cluster112

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster020

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

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Cluster113

Fri 24

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Mon 27

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster114

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster021

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster023

Fri 24

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Cluster022

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Cluster115

Fri 24

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Sun 26

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster024

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster117

Fri 24

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster120

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA3][Web Hosting] - Filerz699 Incident Notification

Started 30 Apr 2026 15:55:46 (1 day ago), resolved 30 Apr 2026 16:54:56 (1 day ago)

Major Incident

Resolved

Cluster120

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in Filerz699 on Cluster 120.

Here are some supplementary details :

Start time : 30/04/2026 15:16 UTC Impacted Service(s) : Filerz699 is temporarily unreachable on Web Hosting cluster 120. Customers Impact : Customers are unable to reach specific Filerz699 Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster025

Fri 24

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Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster026

Fri 24

Sat 25

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Mon 27

Tue 28

Wed 29

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now

Cluster121

Fri 24

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Thu 30

now

[GRA][Web Hosting] - Filerz10002 Cluster121 incident notification

Started 27 Apr 2026 07:04:55 (5 days ago), resolved 27 Apr 2026 08:14:21 (5 days ago)

Minor Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz10002 in the Cluster121.

Here are some supplementary details : Start time : 27/04/2026 06:16 UTC Impacted Service(s) : Filerz10002 Cluster121 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GRA][Web Hosting] - Filerz10002 Cluster121 incident notification

Started 28 Apr 2026 07:07:49 (4 days ago), resolved 28 Apr 2026 08:06:01 (4 days ago)

Major Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz10002 in the Cluster121.

Here are some supplementary details : Start time : 28/04/2026 06:25 UTC Impacted Service(s) : Filerz10002 Cluster121 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster121 - Filerz10002 incident notification

Started 30 Apr 2026 15:57:56 (1 day ago), resolved 30 Apr 2026 20:09:34 (1 day ago)

Minor Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in Filerz10002 on Cluster121.

Here are some supplementary details :

Start time : 30/04/2026 15:38 UTC Impacted Service(s) : Filerz10002 is facing temporary latency on Web Hosting Cluster121. Customers Impact : Customers could experience latency on specific Filerz10002. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster027

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

Thu 30

now

Cluster123

Fri 24

Sat 25

Sun 26

Mon 27

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GRA][Web Hosting] - Cluster123 - Filerz93 incident notification

Started 29 Apr 2026 14:07:59 (2 days ago), resolved 29 Apr 2026 15:47:15 (2 days ago)

Major Incident

Resolved

Cluster123

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster123 - Filerz93.

Here are some supplementary details :

Start time : 29/04/2026 13:30 UTC Impacted Service(s) : Filerz93 is temporarily facing slowness on Web Hosting Cluster 123. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites hosted on Cluster123 - Filerz93. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster124

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster028

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Cluster029

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Cluster126

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster022

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Cluster127

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster030

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Cluster128

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster031

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Cluster129

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster130

Fri 24

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster033

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Cluster131

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster060

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Cluster090

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Redirect

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[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster020

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (4 days ago), resolved 30 Apr 2026 08:16:37 (2 days ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (2 days ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (2 days ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (4 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (4 days ago)

See all updates

[GLOBAL][Web Hosting] - SSH and FTP Unavailable in all Cluster

Started 30 Apr 2026 08:49:16 (2 days ago), resolved 30 Apr 2026 09:19:33 (2 days ago)

Minor Incident

Resolved

Cluster100

Cluster102

Cluster103

Cluster105

Cluster106

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary functionality issue in all clusters.

Here are some supplementary details :

Start time : 30/04/2026 08:18 UTC Impacted Service(s) : SSH and FTP access is unavailable across all customer in all clusters. These protocols are no longer available. Customers Impact : Customers are currently unable to access their services via SSH or FTP. File transfers and remote access operations using these protocols are impacted. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud Web Hosting || SSL

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Sectigo

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Let's Encrypt

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Cluster090

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GRA7

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Web Cloud OverTheBox || OverTheBox

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Web Cloud Web Access

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Web Cloud Status

Real-time updates of Web Cloud issues and outages

Web Cloud status is Under Maintenance

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Web Cloud Collaborative solutions || Zimbra

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ca001

ca002

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