Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering on MXplan product has been resolved.

Start time : 23/01/2026 10:31 UTC End time : 23/01/2026 12:23 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific EU region.

Here are some supplementary details :

Start time : 23/01/2026 10:31 UTC Impacted Service(s) : Email redirection management on MXplan is currently degraded on the Manager for all EU customers. No impact on receiving and delivery emails.

Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering on MXplan product , which is causing temporary availability issue in the EU region.

Here are some supplementary details :

Start time : 23/01/2026 07:00 UTC Impacted Service(s) : Email redirection management on MXplan is currently degraded on the Manager for all EU customers. No impact on receiving and delivery emails. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 21/01/2026 17:30 UTC End time : 22/01/2026 16:42 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : When trying to add a domain, an incorrect list of domains is generated on Zimbra.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.

Here are some supplementary details :

Start time : 21/01/2026 17:30 UTC Impacted Service(s) : Mailboxes do not appear on the manager. Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager. However, mailboxes are still accessible from webmail. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.

Here are some supplementary details :

Start time : 21/01/2026 17:30 UTC Impacted Service(s) : Mailboxes do not appear on the manager. Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager. However, mailboxes are still accessible from webmail. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 21/01/2026 17:30 UTC End time : 22/01/2026 16:42 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are continuing to work on a fix for this issue.

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : When trying to add a domain, an incorrect list of domains is generated on Zimbra.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.

Here are some supplementary details :

Start time : 21/01/2026 17:30 UTC Impacted Service(s) : Mailboxes do not appear on the manager. Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager. However, mailboxes are still accessible from webmail. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.

Here are some supplementary details :

Start time : 21/01/2026 17:30 UTC Impacted Service(s) : Mailboxes do not appear on the manager. Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager. However, mailboxes are still accessible from webmail. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains offer has been resolved.

Start time : 19/01/2026 08:00 UTC End time : 23/01/2026 06:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 19/01/2026 08:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .LT Domains offer has been resolved.

Start time : 21/01/2026 11:50 UTC End time : 23/01/2026 07:40 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .LT Domains offer, customers in the impacted zone are unable to perform some tasks on .LT domains.

Here are some supplementary details : Start time : 21/01/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .LT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .LT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains offer has been resolved.

Start time : 19/01/2026 08:00 UTC End time : 23/01/2026 06:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 19/01/2026 08:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .LT Domains offer has been resolved.

Start time : 21/01/2026 11:50 UTC End time : 23/01/2026 07:40 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .LT Domains offer, customers in the impacted zone are unable to perform some tasks on .LT domains.

Here are some supplementary details : Start time : 21/01/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .LT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .LT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains offer has been resolved.

Start time : 19/01/2026 08:00 UTC End time : 23/01/2026 06:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 19/01/2026 08:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .LT Domains offer has been resolved.

Start time : 21/01/2026 11:50 UTC End time : 23/01/2026 07:40 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .LT Domains offer, customers in the impacted zone are unable to perform some tasks on .LT domains.

Here are some supplementary details : Start time : 21/01/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .LT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .LT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains offer has been resolved.

Start time : 19/01/2026 08:00 UTC End time : 23/01/2026 06:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 19/01/2026 08:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .LT Domains offer has been resolved.

Start time : 21/01/2026 11:50 UTC End time : 23/01/2026 07:40 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .LT Domains offer, customers in the impacted zone are unable to perform some tasks on .LT domains.

Here are some supplementary details : Start time : 21/01/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .LT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .LT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .MS Domains offer has been resolved.

Start time : 19/01/2026 08:00 UTC End time : 23/01/2026 06:00 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 19/01/2026 08:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our .LT Domains offer has been resolved.

Start time : 21/01/2026 11:50 UTC End time : 23/01/2026 07:40 UTC Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .LT Domains offer, customers in the impacted zone are unable to perform some tasks on .LT domains.

Here are some supplementary details : Start time : 21/01/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .LT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .LT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We had incident affecting our Web Hosting offering, which has causing temporary availability issue for sharedsql002.ca001, that is now resolved.

Here are some supplementary details :

Start time : 22/01/2026 14:42 UTC Start time : 22/01/2026 14:48 UTC Impacted Service(s) : sharedsql002.ca001 are temporarily unavailable. Customers Impact : Customers were temporarily unable to access their databases. Root Cause : This incident is caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.