Web Cloud Status: check for Web Cloud outages and issues

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Web Cloud CDN || CDN Hosting

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RBX

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SBG

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BHS

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Web Cloud CDN || CDN Infrastructure

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RBX

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SBG

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BHS

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Web Cloud Collaborative solutions || EmailPro

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Mailbox Access

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Mail Flow

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Delivery email

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Operations

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Web Cloud Collaborative solutions || Hosted Exchange

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Redirection

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Mailbox Access

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Mail Flow

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[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Started 11 Dec 2025 09:41:38 (6 days ago), resolved 11 Dec 2025 11:25:02 (6 days ago)

Minor Incident

Resolved

Mail Flow

We are currently investigating an incident affecting our Collaborative solutions offering,.This is causing issues with mail reception and sending.

Here are some supplementary details :

Start time : 11/12/2025 08:25 UTC Impacted Service(s) : Some customers may currently be experiencing latency issues affecting their email service. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery

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Operations

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Reception

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Trusted Exchange

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Web Cloud Collaborative solutions || MX Plan

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Delivery email

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Reception

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Delivery email

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Mailbox Access

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Redirection

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Webmail

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Delivery

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Delivery

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Web Cloud Collaborative solutions || Office

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Operations

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Web Cloud Collaborative solutions || OVH Mail Migrator

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Web Cloud Collaborative solutions || Private Exchange

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Mailbox Access

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Mail Flow

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Operations

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Web Cloud Collaborative solutions || Trusted Exchange

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Web Cloud Collaborative solutions || Sharepoint

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Mailbox Access

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Mail Flow

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Operations

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Reception

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Web Cloud Collaborative solutions || Zimbra

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Delivery email

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Web Access

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Web Cloud DNS || DNS Anycast

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RBX

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Webmail

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GRA

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Delivery

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SBG

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BHS

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SYD

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SGP

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Web Cloud DNS || DNS Hosting

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dns

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dns10

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dns11

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dns12

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dns13

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dns14

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dns15

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dns16

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dns17

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dns18

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dns19

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dns20

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dns100

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dns101

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dns102

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dns103

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dns104

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dns105

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dns106

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dns107

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dns108

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dns109

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dns110

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dns111

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dns112

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dns113

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dns-tn

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dns10-ca

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Web Cloud Domains || Domains Name

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Registration

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[GLOBAL][Domains] - Domains Name incident notification on .DK

Started 10 Dec 2025 09:36:37 (7 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Renew

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[GLOBAL][Domains] - Domains Name incident notification on .DK

Started 10 Dec 2025 09:36:37 (7 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Transfer

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Tue 16

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[GLOBAL][Domains] - Domains Name incident notification on .DK

Started 10 Dec 2025 09:36:37 (7 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Restore

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Tue 16

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[GLOBAL][Domains] - Domains Name incident notification on .DK

Started 10 Dec 2025 09:36:37 (7 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Delete

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[GLOBAL][Domains] - Domains Name incident notification on .DK

Started 10 Dec 2025 09:36:37 (7 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains. Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Web Cloud Databases || CloudDB GRA

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eu005

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[GRA][Databases] - CloudDB incident notification

Started 10 Dec 2025 09:52:43 (7 days ago), resolved 10 Dec 2025 14:38:01 (6 days ago)

Major Incident

Resolved

eu005

eu004

eu005

eu010

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident : Start time : 10/12/2025 09:09 UTC End time : 10/12/2025 11:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

10 Dec 2025 14:38:01 (6 days ago)

Identified: Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 11:29:17 (7 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

10 Dec 2025 10:18:15 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 10:03:29 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 09:52:44 (7 days ago)

See all updates

[GRA][Databases] - CloudDB incident notification

Started 11 Dec 2025 14:52:34 (5 days ago), resolved 11 Dec 2025 15:16:23 (5 days ago)

Incident without Impact

Resolved

eu001

eu005

eu007

eu010

eu011

Service has been fully restored since 11/12/2025 14:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 11/12/2025 08:45 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their CloudDB and Web Hosting Databases.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

eu007

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[GRA][Databases] - CloudDB incident notification

Started 11 Dec 2025 14:52:34 (5 days ago), resolved 11 Dec 2025 15:16:23 (5 days ago)

Incident without Impact

Resolved

eu001

eu005

eu007

eu010

eu011

Service has been fully restored since 11/12/2025 14:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 11/12/2025 08:45 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their CloudDB and Web Hosting Databases.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

eu008

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eu009

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eu010

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[GRA][Databases] - CloudDB incident notification

Started 10 Dec 2025 09:52:43 (7 days ago), resolved 10 Dec 2025 14:38:01 (6 days ago)

Major Incident

Resolved

eu005

eu004

eu005

eu010

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident : Start time : 10/12/2025 09:09 UTC End time : 10/12/2025 11:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

10 Dec 2025 14:38:01 (6 days ago)

Identified: Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 11:29:17 (7 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

10 Dec 2025 10:18:15 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 10:03:29 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 09:52:44 (7 days ago)

See all updates

[GRA][Databases] - CloudDB incident notification

Started 11 Dec 2025 14:52:34 (5 days ago), resolved 11 Dec 2025 15:16:23 (5 days ago)

Incident without Impact

Resolved

eu001

eu005

eu007

eu010

eu011

Service has been fully restored since 11/12/2025 14:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 11/12/2025 08:45 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their CloudDB and Web Hosting Databases.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

eu011

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Tue 16

now

[GRA][Databases] - CloudDB incident notification

Started 11 Dec 2025 14:52:34 (5 days ago), resolved 11 Dec 2025 15:16:23 (5 days ago)

Incident without Impact

Resolved

eu001

eu005

eu007

eu010

eu011

Service has been fully restored since 11/12/2025 14:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 11/12/2025 08:45 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their CloudDB and Web Hosting Databases.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

eu012

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Web Cloud Databases || CloudDB BHS

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ca001

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eu013

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ca002

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Web Cloud Identity, Security & Operations || Key Management Service

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AP-SOUTHEAST-SGP

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AP-SOUTHEAST-SYD

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CA-EAST-BHS

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CA-EAST-TOR

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EU-CENTRAL-WAW

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Web Cloud Internet Access || ADSL

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EU-SOUTH-MIL

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Web Cloud Internet Access || Delivery

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EU-WEST-ERI

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Web Cloud Internet Access || FTTH

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EU-WEST-GRA

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EU-WEST-LIM

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Web Cloud Internet Access || SDSL

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EU-WEST-PAR

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EU-WEST-RBX

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Web Cloud OverTheBox || OverTheBox

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EU-WEST-SBG

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Web Cloud VoIP || Carrier SIP

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Access RBX

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Access SBG

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Web Cloud VoIP || Interconnect

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Spain

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France

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Web Cloud Migration Tools || OMM

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Belgium

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Web Cloud Migration Tools || OSM

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Germany

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United Kingdom

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Web Cloud VoIP || Services

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Conferences

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CCS, IVR & Call Queues

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CCS

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VXML

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Billing

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Fax

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Provisioning

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SMS

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Web Cloud VoIP || SMS

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Web Cloud VoIP || Telephony

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Access SBC

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Fax

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Media Gateways

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Softcall

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Voicemail

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Web Cloud Web Hosting || Databases BHS

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ca001

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ca002

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Web Cloud Web Hosting || Databases GRA

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eu001

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[GRA][Databases] - CloudDB incident notification

Started 11 Dec 2025 14:52:34 (5 days ago), resolved 11 Dec 2025 15:16:23 (5 days ago)

Incident without Impact

Resolved

eu001

eu005

eu007

eu010

eu011

Service has been fully restored since 11/12/2025 14:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 11/12/2025 08:45 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their CloudDB and Web Hosting Databases.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

eu002

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eu004

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[GRA][Databases] - CloudDB incident notification

Started 10 Dec 2025 09:52:43 (7 days ago), resolved 10 Dec 2025 14:38:01 (6 days ago)

Major Incident

Resolved

eu005

eu004

eu005

eu010

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident : Start time : 10/12/2025 09:09 UTC End time : 10/12/2025 11:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

10 Dec 2025 14:38:01 (6 days ago)

Identified: Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 11:29:17 (7 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

10 Dec 2025 10:18:15 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 10:03:29 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 09:52:44 (7 days ago)

See all updates

eu005

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[GRA][Databases] - CloudDB incident notification

Started 10 Dec 2025 09:52:43 (7 days ago), resolved 10 Dec 2025 14:38:01 (6 days ago)

Major Incident

Resolved

eu005

eu004

eu005

eu010

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident : Start time : 10/12/2025 09:09 UTC End time : 10/12/2025 11:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

10 Dec 2025 14:38:01 (6 days ago)

Identified: Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 11:29:17 (7 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

10 Dec 2025 10:18:15 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 10:03:29 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 09:52:44 (7 days ago)

See all updates

eu007

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eu009

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eu010

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[GRA][Databases] - CloudDB incident notification

Started 10 Dec 2025 09:52:43 (7 days ago), resolved 10 Dec 2025 14:38:01 (6 days ago)

Major Incident

Resolved

eu005

eu004

eu005

eu010

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident : Start time : 10/12/2025 09:09 UTC End time : 10/12/2025 11:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

10 Dec 2025 14:38:01 (6 days ago)

Identified: Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 11:29:17 (7 days ago)

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

10 Dec 2025 10:18:15 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 10:03:29 (7 days ago)

Investigating: We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC Impacted Service(s) : CloudDB is temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their CloudDB. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

10 Dec 2025 09:52:44 (7 days ago)

See all updates

eu008

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eu011

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eu012

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Web Cloud Web Hosting || Datacenter BHS

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Cluster051

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Redirect

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eu013

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Web Cloud Web Hosting || Datacenter GRA

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now

Cluster001

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Cluster002

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Cluster003

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Cluster005

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Cluster006

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Cluster007

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Cluster010

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Cluster011

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Cluster012

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Cluster013

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Cluster014

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Cluster015

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Cluster017

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Cluster020

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Cluster021

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Cluster022

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Cluster023

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Cluster024

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Cluster025

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Cluster026

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Cluster027

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Cluster028

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Cluster029

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Cluster022

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Cluster030

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Cluster031

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Cluster100

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[GRA][Web Hosting] - Cluster100 Filerz2186 incident notification

Started 16 Dec 2025 12:33:21 (13 hours ago), resolved 16 Dec 2025 12:33:21 (13 hours ago)

Incident without Impact

Resolved

Cluster100

We had an incident on Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 16/12/2025 10:30 UTC End time : 16/12/2025 12:20 UTC Impacted Service(s) : Increased latency has been observed on Cluster100 Filerz2186. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Cluster102

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Cluster033

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Cluster103

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Cluster060

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now

Cluster090

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Cluster105

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Cluster106

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Cluster107

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Cluster110

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Cluster111

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Cluster112

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Cluster090

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Cluster113

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Cluster114

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Cluster115

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Cluster117

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Cluster120

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Cluster121

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Cluster123

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Cluster124

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Cluster127

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Cluster128

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Cluster129

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Cluster130

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Cluster131

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Redirect

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Web Cloud Web Hosting || SSL

Wed 10

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now

Sectigo

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Let's Encrypt

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Web Cloud Web PaaS || GRA

Wed 10

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GRA7

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Web Cloud Internet Access || SDSL

Wed 10

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[FR][Internet Access] - ADSL/SDSL/FTTH incident notification

Started 10 Dec 2025 07:57:58 (7 days ago), resolved 10 Dec 2025 11:36:06 (7 days ago)

Critical Incident

Resolved

Internet Access || SDSL

Internet Access || ADSL

Internet Access || FTTH

We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue in the specified departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13.

Here are some supplementary details :

Start time : 10/12/2025 01:15 UTC Impacted Service(s) : Some ADSL, SDSL and FTTH access are temporarily unavailable. Customers Impact : Some customers subscribed to ADSL, SDSL and FTTH offers do no longer have internet access. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud Internet Access || ADSL

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[FR][Internet Access] - ADSL/SDSL/FTTH incident notification

Started 10 Dec 2025 07:57:58 (7 days ago), resolved 10 Dec 2025 11:36:06 (7 days ago)

Critical Incident

Resolved

Internet Access || SDSL

Internet Access || ADSL

Internet Access || FTTH

We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue in the specified departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13.

Here are some supplementary details :

Start time : 10/12/2025 01:15 UTC Impacted Service(s) : Some ADSL, SDSL and FTTH access are temporarily unavailable. Customers Impact : Some customers subscribed to ADSL, SDSL and FTTH offers do no longer have internet access. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud Internet Access || Delivery

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Web Cloud Internet Access || FTTH

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[FR][Internet Access] - ADSL/SDSL/FTTH incident notification

Started 10 Dec 2025 07:57:58 (7 days ago), resolved 10 Dec 2025 11:36:06 (7 days ago)

Critical Incident

Resolved

Internet Access || SDSL

Internet Access || ADSL

Internet Access || FTTH

We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue in the specified departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13.

Here are some supplementary details :

Start time : 10/12/2025 01:15 UTC Impacted Service(s) : Some ADSL, SDSL and FTTH access are temporarily unavailable. Customers Impact : Some customers subscribed to ADSL, SDSL and FTTH offers do no longer have internet access. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud OverTheBox || OverTheBox

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[GLOBAL][OverTheBox] - OverTheBox incident notification

Started 9 Dec 2025 14:54:58 (7 days ago), resolved 11 Dec 2025 15:35:02 (5 days ago)

Major Incident

Resolved

OverTheBox || OverTheBox

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our OverTheBox offer.

Here are some supplementary details :

Start time : 02/12/2025 00:00 UTC Impacted Service(s) : UDP traffic does not pass through OverTheBox service. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

See all updates

Web Cloud Web Access

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Web Cloud Delivery

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Web Cloud Status

Real-time updates of Web Cloud issues and outages

Web Cloud status is Minor Service Outage

Mail Flow

Web Cloud Collaborative solutions || MX Plan

Mailbox Access

Web Cloud Domains || Domains Name

Registration

Renew

Transfer

Active Incidents

Recently Resolved Incidents

Web Cloud Outage Survival Guide

Web Cloud Components

Web Cloud

Web Cloud CDN || CDN Hosting

RBX

SBG

BHS

Web Cloud CDN || CDN Infrastructure

RBX

SBG

BHS

Web Cloud Collaborative solutions || EmailPro

Mailbox Access

Mail Flow

Delivery email

Operations

Web Cloud Collaborative solutions || Hosted Exchange

Redirection

Mailbox Access

Mail Flow

Delivery

Operations

Reception

Trusted Exchange

Web Cloud Collaborative solutions || MX Plan

Delivery email

Reception

Delivery email

Mailbox Access

Redirection

Webmail

Delivery

Delivery

Web Cloud Collaborative solutions || Office

Operations

Web Cloud Collaborative solutions || OVH Mail Migrator

Web Cloud Collaborative solutions || Private Exchange

Mailbox Access

Mail Flow

Operations

Web Cloud Collaborative solutions || Trusted Exchange

Web Cloud Collaborative solutions || Sharepoint

Mailbox Access

Mail Flow

Operations

Reception

Web Cloud Collaborative solutions || Zimbra

Delivery email

Web Access

Web Cloud DNS || DNS Anycast

RBX

Webmail

GRA

Delivery

SBG

BHS

SYD

SGP

Web Cloud DNS || DNS Hosting

dns

dns10

dns11

dns12

dns13

dns14

dns15

dns16

dns17