Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Operational
Mailbox Access
Registration
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Transfer
Restore
Delete
eu007
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Active Incidents
We were experiencing an ongoing incident. We had determined the origin of the issue affecting our Web Hosting offer in the specific GRA region.
Here are some supplementary details :
Start time : 24/03/2026 17:00 UTC End time : 25/03/2206 20:00 UTC Impacted Service(s) : Cluster121 experienced temporary latency between 24/03/2026 17:00 UTC and 24/03/2026 22:00 UTC, and again from 25/03/2026 15:00 UTC to 25/03/2026 20:00 UTC. Customers Impact : Customers using cluster121 may have temporarily experienced latency on their websites. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Recently Resolved Incidents
We had an incident on our Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 26/03/2026 12:00 UTC End time : 26/03/2026 12:22 UTC Impacted Service(s) : Gateway and DNS services on Cluster130 were temporarily unavailable. Customers Impact : Customers on Cluster130 were unable to perform DNS resolution. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Web Hosting Databases offer in GRA which has now been resolved.
Here are some supplementary details :
Start time : 26/03/2026 08:08 UTC End time : 26/03/2026 08:33 UTC Impacted Service(s) : SharedSQL databases hosted on mysql421.eu012 were unreachable. Customers Impact : Customers were unable to access databases hosted on mysql421.eu012. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 25/03/2026 16:21 UTC End time : 25/03/2026 16:40 UTC Impacted Service(s) : Filerz587 was unreachable on Web Hosting cluster114. Customers Impact : Service was temporarily unavailable on this this filerz. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
We are currently experiencing an event affecting our Domains offer.
Start time : 23/03/2026 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 24/03/2026 17:00 UTC End time : 24/03/2026 22:30 UTC Impacted Service(s) : There were latency issues on websites on Filerz10002 - Cluster121. Customers Impact : Customers temporarily experienced latency on their websites on filerz10002 - Cluster121. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the CloudDB eu007.
Here are some supplementary details :
Start time : 22/03/2026 21:51 UTC Impacted Service(s) : Some CloudDB are temporarily unavailable. See the list below : clouddb020.eu007 clouddb022.eu007 clouddb024.eu007 clouddb026.eu007 clouddb027.eu007 clouddb028.eu007 clouddb036.eu007 Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering on MX Plan, which is causing temporary availability issue in the GLOBAL region.
Here are some supplementary details :
Start time : 18/03/2026 23:00 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers. Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Mailbox Access
Mail Flow
Delivery email
Operations
Redirection
Web Cloud Collaborative solutions || Hosted Exchange
Mailbox Access
Mail Flow
Delivery
Operations
Trusted Exchange
Reception
Web Cloud Collaborative solutions || MX Plan
Reception
Delivery email
Delivery email
Mailbox Access
We are currently investigating an incident affecting our Collaborative solutions offering on MX Plan, which is causing temporary availability issue in the GLOBAL region.
Here are some supplementary details :
Start time : 18/03/2026 23:00 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable for some customers. Customers Impact : Some customers are temporarily unable to access their MX Plan mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Redirection
Webmail
Delivery
Delivery
Web Cloud Collaborative solutions || Office
Operations
Web Cloud Collaborative solutions || OVH Mail Migrator
Web Cloud Collaborative solutions || Private Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Trusted Exchange
Mailbox Access
Web Cloud Collaborative solutions || Sharepoint
Mail Flow
Operations
Reception
Delivery email
Web Cloud Collaborative solutions || Zimbra
Web Access
Web Cloud DNS || DNS Anycast
RBX
Webmail
GRA
SBG
Delivery
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
We are currently experiencing an event affecting our Domains offer.
Start time : 23/03/2026 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Renew
We are currently experiencing an event affecting our Domains offer.
Start time : 23/03/2026 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Transfer
We are currently experiencing an event affecting our Domains offer.
Start time : 23/03/2026 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Restore
We are currently experiencing an event affecting our Domains offer.
Start time : 23/03/2026 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Delete
We are currently experiencing an event affecting our Domains offer.
Start time : 23/03/2026 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Databases || CloudDB GRA
eu005
eu007
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the CloudDB eu007.
Here are some supplementary details :
Start time : 22/03/2026 21:51 UTC Impacted Service(s) : Some CloudDB are temporarily unavailable. See the list below : clouddb020.eu007 clouddb022.eu007 clouddb024.eu007 clouddb026.eu007 clouddb027.eu007 clouddb028.eu007 clouddb036.eu007 Customers Impact : Customers are temporarily unable to access their data located on the specified CloudDB. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu008
eu009
eu010
eu011
eu012
Web Cloud Databases || CloudDB BHS
eu013
ca001
ca002
Web Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-BHS
CA-EAST-TOR
EU-CENTRAL-WAW
Web Cloud Internet Access || ADSL
EU-SOUTH-MIL
EU-WEST-ERI
Web Cloud Internet Access || Delivery
EU-WEST-GRA
Web Cloud Internet Access || FTTH
EU-WEST-LIM
Web Cloud Internet Access || SDSL
EU-WEST-PAR
EU-WEST-RBX
Web Cloud OverTheBox || OverTheBox
EU-WEST-SBG
Web Cloud VoIP || Carrier SIP
Access RBX
Access SBG
Web Cloud VoIP || Core Network
Web Cloud VoIP || Interconnect
Web Cloud Migration Tools || OMM
Spain
France
Web Cloud Migration Tools || OSM
Germany
Belgium
United Kingdom
Switzerland
Web Cloud VoIP || Services
Conferences
CCS
CCS, IVR & Call Queues
VXML
Billing
Fax
Provisioning
Web Cloud VoIP || SMS
SMS
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
eu007
eu009
eu010
eu011
eu008
eu012
We had an incident on Web Hosting Databases offer in GRA which has now been resolved.
Here are some supplementary details :
Start time : 26/03/2026 08:08 UTC End time : 26/03/2026 08:33 UTC Impacted Service(s) : SharedSQL databases hosted on mysql421.eu012 were unreachable. Customers Impact : Customers were unable to access databases hosted on mysql421.eu012. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Web Cloud Web Hosting || Datacenter BHS
Cluster051
Cluster151
eu013
Redirect
Cluster001
Web Cloud Web Hosting || Datacenter GRA
Cluster002
Cluster003
Cluster100
Cluster005
Cluster102
Cluster103
Cluster006
Cluster007
Cluster105
Cluster106
Cluster010
Cluster107
Cluster011
Cluster012
Cluster110
Cluster111
Cluster013
Cluster014
Cluster112
Cluster113
Cluster015
Cluster017
Cluster114
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 25/03/2026 16:21 UTC End time : 25/03/2026 16:40 UTC Impacted Service(s) : Filerz587 was unreachable on Web Hosting cluster114. Customers Impact : Service was temporarily unavailable on this this filerz. Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Cluster020
Cluster115
Cluster117
Cluster021
Cluster022
Cluster120
Cluster023
Cluster121
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 24/03/2026 17:00 UTC End time : 24/03/2026 22:30 UTC Impacted Service(s) : There were latency issues on websites on Filerz10002 - Cluster121. Customers Impact : Customers temporarily experienced latency on their websites on filerz10002 - Cluster121. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We were experiencing an ongoing incident. We had determined the origin of the issue affecting our Web Hosting offer in the specific GRA region.
Here are some supplementary details :
Start time : 24/03/2026 17:00 UTC End time : 25/03/2206 20:00 UTC Impacted Service(s) : Cluster121 experienced temporary latency between 24/03/2026 17:00 UTC and 24/03/2026 22:00 UTC, and again from 25/03/2026 15:00 UTC to 25/03/2026 20:00 UTC. Customers Impact : Customers using cluster121 may have temporarily experienced latency on their websites. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster024
Cluster123
Cluster025
Cluster026
Cluster124
Cluster027
Cluster127
Cluster128
Cluster028
Cluster029
Cluster129
Cluster022
Cluster030
Cluster130
We had an incident on our Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 26/03/2026 12:00 UTC End time : 26/03/2026 12:22 UTC Impacted Service(s) : Gateway and DNS services on Cluster130 were temporarily unavailable. Customers Impact : Customers on Cluster130 were unable to perform DNS resolution. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.