Web Cloud Status

Investigating: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We have received updated information regarding the incident affecting your service(s).

Part of the mailbox delivery service is now restored.

Ongoing Actions : The provider continues to investigate the issue to ensure long-term service stability.

We will keep you informed of any progress and the final resolution.

We apologize for the inconvenience and appreciate your patience and understanding.

Monitoring: Service has been fully restored since 23/02/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue in the MX Plan solution.

Here are some supplementary details :

Start time : 13/02/2026 15:00 UTC Impacted Service(s) : Mailbox delivery Customers Impact : Emails sent to Microsoft‑managed services (Outlook.com, Hotmail, Live, Office 365/Exchange Online) are being delayed, rejected, or not delivered. Deliveries to other providers (e.g., Gmail, Orange) remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific zimbra services.

Here are some supplementary details :

Start time : 23/02/2026 15:28 UTC Impacted Service(s) : Customer may be unable to access their mailbox, and perform any related action, such as browsing and sending. No data loss expected: all emails will be stored and delivered after the incident is resolved. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web-Databases offer on the specific region.

Here are some supplementary details :

Start time : 27/02/2026 17:49 UTC End time : 27/02/2026 18:44 UTC Impacted Service(s) : eu005 and eu10 databases was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their data located on the specified databases. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web-Databases offer on the specific region.

Here are some supplementary details :

Start time : 27/02/2026 17:49 UTC End time : 27/02/2026 18:44 UTC Impacted Service(s) : eu005 and eu10 databases was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their data located on the specified databases. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Identified: We have received new information regarding the incident that impacted your service(s).

Start time : 25/02/2026 13:01 UTC Impacted Service(s) : Softcall registration is still impacted. Customers Impact : Customers may encounter registration issues with the Softcall application. Ongoing Actions : Our teams have scheduled a fix for the night of Saturday to Sunday to stabilize the situation before the final patch.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and thank you for your understanding.

Monitoring: We have received new information regarding the incident that impacted your service(s).

Root cause : The incident was caused by an issue on one of our service providers’ side. We are working closely with them to ensure the situation is fully addressed and to avoid any recurrence. Ongoing Actions : Our technical teams, in coordination with the provider, continue to investigate the issue to ensure long-term service stability.

We will keep you informed of any further updates.

We apologize for any inconvenience caused and thank you for your understanding.

Investigating: We have received new information regarding the incident that impacted your service(s).

VoIP softcall registration has now been fully restored and is available again.

Ongoing Actions : Our technical teams are actively investigating the issue in order to identify the root cause and ensure service stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our VoIP offering, which is causing temporary functionality issue on Softcall application for France and Belgium.

Here are some supplementary details :

Start time : 25/02/2026 13:01 UTC Impacted Service(s) : Softcall registration is impacted. Customers Impact : Customers may encounter registration issues with the Softcall application. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.