Web Cloud Status: check for Web Cloud outages and issues

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now

Web Cloud CDN || CDN Hosting

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now

RBX

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now

SBG

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now

BHS

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now

Web Cloud CDN || CDN Infrastructure

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Tue 27

now

RBX

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now

SBG

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now

BHS

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now

Web Cloud Collaborative solutions || EmailPro

Wed 21

Thu 22

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Tue 27

now

Mailbox Access

Wed 21

Thu 22

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Tue 27

now

[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Started 22 Oct 2026 15:59:52 (6 days ago), resolved 23 Oct 2026 07:47:44 (6 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

Operations

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery email

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Tue 27

now

Mail Flow

Wed 21

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Tue 27

now

[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Started 22 Oct 2026 15:59:52 (6 days ago), resolved 23 Oct 2026 07:47:44 (6 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

Operations

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Operations

Wed 21

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Sun 25

Mon 26

Tue 27

now

[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

Started 22 Oct 2026 15:59:52 (6 days ago), resolved 23 Oct 2026 07:47:44 (6 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

Operations

We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services.

Here are some supplementary details :

Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Redirection

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now

Web Cloud Collaborative solutions || Hosted Exchange

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Tue 27

now

Mailbox Access

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Sun 25

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now

Mail Flow

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now

Delivery

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now

Operations

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now

Web Cloud Collaborative solutions || MX Plan

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Tue 27

now

Reception

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Fri 23

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Tue 27

now

Trusted Exchange

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Tue 27

now

Mailbox Access

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Mon 26

Tue 27

now

Reception

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Tue 27

now

Delivery email

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now

Delivery email

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now

Mail Flow

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Fri 23

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Tue 27

now

Operations

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now

Mailbox Access

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Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Redirection

Wed 21

Thu 22

Fri 23

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Tue 27

now

Web Cloud Collaborative solutions || Office

Wed 21

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Fri 23

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Sun 25

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Tue 27

now

Webmail

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Fri 23

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Tue 27

now

Operations

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Sun 25

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Tue 27

now

Delivery

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Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Delivery

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

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Tue 27

now

Web Cloud Collaborative solutions || OVH Mail Migrator

Wed 21

Thu 22

Fri 23

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Mon 26

Tue 27

now

Web Cloud Collaborative solutions || Private Exchange

Wed 21

Thu 22

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Tue 27

now

Mailbox Access

Wed 21

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Tue 27

now

Mail Flow

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now

Operations

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Tue 27

now

Web Cloud Collaborative solutions || Trusted Exchange

Wed 21

Thu 22

Fri 23

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Tue 27

now

Mailbox Access

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Mail Flow

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Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Operations

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud Collaborative solutions || Sharepoint

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud Collaborative solutions || Zimbra

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Access

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Collaborative Solutions] - Zimbra incident notification

Started 27 Oct 2026 08:54:37 (2 days ago), resolved 27 Oct 2026 08:54:37 (2 days ago)

Incident without Impact

Resolved

Web Access

Delivery email

We would like to inform you that an incident occurred affecting our Zimbra offering. This incident has now been resolved.

Please find the details of this incident below :

Start time : 27/10/2026 07:10 UTC End time : 27/10/2026 08:25 UTC Impacted Service(s) : A Zimbra mailstore was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Delivery email

Wed 21

Thu 22

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Sun 25

Mon 26

Tue 27

now

[Global][Collaborative Solutions] - Zimbra incident notification

Started 27 Oct 2026 08:54:37 (2 days ago), resolved 27 Oct 2026 08:54:37 (2 days ago)

Incident without Impact

Resolved

Web Access

Delivery email

We would like to inform you that an incident occurred affecting our Zimbra offering. This incident has now been resolved.

Please find the details of this incident below :

Start time : 27/10/2026 07:10 UTC End time : 27/10/2026 08:25 UTC Impacted Service(s) : A Zimbra mailstore was temporarily unavailable. Customers Impact : Customers were temporarily unable to log in to their Zimbra email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Reception

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now

Operations

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now

Delivery email

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Thu 22

Fri 23

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now

Web Cloud DNS || DNS Anycast

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Fri 23

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Mon 26

Tue 27

now

RBX

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Thu 22

Fri 23

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Mon 26

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now

GRA

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now

Webmail

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now

SBG

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Thu 22

Fri 23

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Sun 25

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Tue 27

now

Delivery

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Thu 22

Fri 23

Sat 24

Sun 25

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Tue 27

now

BHS

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Thu 22

Fri 23

Sat 24

Sun 25

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Tue 27

now

SYD

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

SGP

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud DNS || DNS Hosting

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

dns

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Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

dns10

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now

dns11

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now

dns12

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now

dns13

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now

dns14

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now

dns15

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now

dns16

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now

dns17

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dns18

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now

dns19

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now

dns20

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dns100

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now

dns101

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now

dns102

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now

dns103

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now

dns104

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now

dns105

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Fri 23

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now

dns106

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Fri 23

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now

dns107

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now

dns108

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now

dns109

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dns110

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dns111

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dns112

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now

dns113

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dns-tn

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dns10-ca

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Web Cloud Domains || Domains Name

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Registration

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (12 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Renew

Wed 21

Thu 22

Fri 23

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Mon 26

Tue 27

now

[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (12 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Transfer

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (12 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Restore

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (12 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Delete

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GLOBAL][Domains] - .MS Domain Names Incident Notification

Started 16 Oct 2026 09:48:42 (12 days ago), still ongoing

Major Incident

Identified

Registration

Renew

Transfer

Restore

Delete

We are currently experiencing an incident affecting our Domains offering for .MS Domain Names The root cause has been identified.

Please find the details of this incident below : Start time : 12/10/2026 06:40 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS Domain Names. Customers Impact : Customers are temporarily unable to perform specified operations on .MS Domain Names. Root Cause : This incident is caused by our Provider. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Web Cloud Databases || CloudDB GRA

Wed 21

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now

eu001

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eu005

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now

eu006

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Fri 23

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now

eu008

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Thu 22

Fri 23

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now

eu007

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Fri 23

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now

eu009

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Fri 23

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now

eu010

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Fri 23

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now

eu011

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Fri 23

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eu012

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Web Cloud Databases || CloudDB BHS

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now

eu013

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ca001

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Sun 25

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now

ca002

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Fri 23

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now

Web Cloud Identity, Security & Operations || Key Management Service

Wed 21

Thu 22

Fri 23

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Sun 25

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Tue 27

now

AP-SOUTHEAST-SGP

Wed 21

Thu 22

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now

AP-SOUTHEAST-SYD

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now

CA-EAST-BHS

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now

CA-EAST-TOR

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now

Web Cloud Internet Access || ADSL

Wed 21

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now

EU-CENTRAL-WAW

Wed 21

Thu 22

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now

Web Cloud Internet Access || Delivery

Wed 21

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now

EU-SOUTH-MIL

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now

Web Cloud Internet Access || FTTH

Wed 21

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now

EU-WEST-ERI

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Fri 23

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now

Web Cloud Internet Access || SDSL

Wed 21

Thu 22

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now

EU-WEST-GRA

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Thu 22

Fri 23

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now

EU-WEST-LIM

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Fri 23

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Sun 25

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now

EU-WEST-PAR

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Thu 22

Fri 23

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now

Web Cloud OverTheBox || OverTheBox

Wed 21

Thu 22

Fri 23

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Tue 27

now

EU-WEST-RBX

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

EU-WEST-SBG

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud Managed Hosting for WordPress || GRA

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu-prd-001

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

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now

Web Cloud VoIP || Carrier SIP

Wed 21

Thu 22

Fri 23

Sat 24

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Tue 27

now

Access RBX

Wed 21

Thu 22

Fri 23

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now

Web Cloud Migration Tools || OMM

Wed 21

Thu 22

Fri 23

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Tue 27

now

Access SBG

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

Spain

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

Web Cloud VoIP || Core Network

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

Web Cloud Migration Tools || OSM

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Germany

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

Web Cloud VoIP || Interconnect

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

France

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Belgium

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

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Tue 27

now

United Kingdom

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Thu 22

Fri 23

Sat 24

Sun 25

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Tue 27

now

Switzerland

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

CCS

Wed 21

Thu 22

Fri 23

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Sun 25

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Tue 27

now

Web Cloud VoIP || Services

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Conferences

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GLOBAL][Web Cloud] - VOIP Incident Notification

Started 21 Oct 2026 20:09:46 (7 days ago), resolved 22 Oct 2026 11:54:59 (6 days ago)

Major Incident

Resolved

Conferences

Provisioning

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VOIP offer.

Here are some supplementary details :

Start time : 21/10/2026 19:52 UTC Impacted Service(s) :MMB is currently unavailable. Customers Impact : Customers cannot access their management interface. Telephony services (lines, calls) are not affected. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Fax

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Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

CCS, IVR & Call Queues

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

VXML

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

SMS

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Billing

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Provisioning

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GLOBAL][Web Cloud] - VOIP Incident Notification

Started 21 Oct 2026 20:09:46 (7 days ago), resolved 22 Oct 2026 11:54:59 (6 days ago)

Major Incident

Resolved

Conferences

Provisioning

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VOIP offer.

Here are some supplementary details :

Start time : 21/10/2026 19:52 UTC Impacted Service(s) :MMB is currently unavailable. Customers Impact : Customers cannot access their management interface. Telephony services (lines, calls) are not affected. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud VoIP || SMS

Wed 21

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Fri 23

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Tue 27

now

[Global][VoIP] - SMS incident notification

Started 23 Oct 2026 09:13:38 (6 days ago), resolved 23 Oct 2026 15:28:48 (5 days ago)

Major Incident

Resolved

VoIP || SMS

We are currently experiencing an incident affecting our VoIP offering.

Please find the details of this incident below :

Start time : 21/10/2026 14:30 UTC Impacted Service(s) : Replies to SMS sent using short numbers are temporarily not delivered. Customers Impact : Customers are temporarily unable to receive replies to their SMS sent using short numbers. Ongoing Actions : In coordination with our provider, our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud VoIP || Telephony

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Access SBC

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

now

Fax

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Media Gateways

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

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now

Softcall

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Voicemail

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud Web Hosting || Databases BHS

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

ca001

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

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now

ca002

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

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now

Web Cloud Web Hosting || Databases GRA

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu001

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu002

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu004

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu005

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu007

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu008

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu009

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster051

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu010

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu011

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu012

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster001

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud Web Hosting || Datacenter BHS

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

eu013

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

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now

Cluster090

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster002

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster151

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[BHS][Web Hosting] - Cluster151 Incident Notification

Started 22 Oct 2026 14:33:38 (6 days ago), resolved 22 Oct 2026 15:02:56 (6 days ago)

Major Incident

Resolved

Cluster151

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer in Cluster151.

Here are some supplementary details :

Start time : 22/10/2026 13:45 UTC Impacted Service(s) : Slowness on Web Hosting Cluster151. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located on Cluster151. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Redirect

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster003

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster005

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Web Cloud Web Hosting || Datacenter GRA

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster100

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[GRA][Web Hosting] - Cluster 100 Incident notification

Started 21 Oct 2026 20:29:01 (7 days ago), resolved 21 Oct 2026 22:15:39 (7 days ago)

Major Incident

Resolved

Cluster100

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting services in the Cluster 100.

Here are some supplementary details :

Start time : 21/10/2026 20:05 UTC Impacted Service(s) : Some customers are temporarily unable to access their websites. Customers Impact : Customers may encounter an error message on their websites. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster006

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster102

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster007

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster103

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster010

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster105

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster011

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster106

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster012

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster013

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster107

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster110

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster014

Wed 21

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Tue 27

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Cluster111

Wed 21

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Fri 23

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster015

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster017

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster112

Wed 21

Thu 22

Fri 23

Sat 24

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster020

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

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Cluster113

Wed 21

Thu 22

Fri 23

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster021

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

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Cluster114

Wed 21

Thu 22

Fri 23

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Mon 26

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster022

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster115

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster115/Filerz457 incident notification

Started 26 Oct 2026 15:22:37 (2 days ago), resolved 26 Oct 2026 16:08:37 (2 days ago)

Minor Incident

Resolved

Cluster115

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on Cluster115/Filerz457 in the GRA region.

Please find the details of this incident below :

Start time : 25/10/2026 03:30 UTC Impacted Service(s) : Filerz457 is experiencing latency issues on the Cluster115. Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the specified Filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster023

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster117

Wed 21

Thu 22

Fri 23

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Sun 25

Mon 26

Tue 27

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster024

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster120

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120, Cluster126, Cluster131 incident notification

Started 26 Oct 2026 16:59:01 (2 days ago), resolved 26 Oct 2026 22:14:12 (2 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 15:50 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120/126/131 incident notification

Started 26 Oct 2026 14:33:57 (2 days ago), resolved 26 Oct 2026 16:12:56 (2 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster025

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Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster026

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster121

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster121 incident notification

Started 27 Oct 2026 10:28:21 (1 day ago), resolved 27 Oct 2026 13:59:42 (1 day ago)

Minor Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster121.

Here are some supplementary details :

Start time : 27/10/2026 08:00 UTC Impacted Service(s) :Slowness can be observed on operations launched by customer (attached Domain create, suspend, etc...) in Cluster 121. There is no issue with website access for customers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster123

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster027

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster028

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster124

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster029

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster126

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120, Cluster126, Cluster131 incident notification

Started 26 Oct 2026 16:59:01 (2 days ago), resolved 26 Oct 2026 22:14:12 (2 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 15:50 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120/126/131 incident notification

Started 26 Oct 2026 14:33:57 (2 days ago), resolved 26 Oct 2026 16:12:56 (2 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster022

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster127

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster030

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster128

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster031

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

Cluster129

Wed 21

Thu 22

Fri 23

Sat 24

Sun 25

Mon 26

Tue 27

now

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification

Started 27 Oct 2026 09:36:39 (1 day ago), still ongoing

Major Incident

Identified

Cluster129

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129.

Here are some supplementary details :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 is unreachable on the Cluster129. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Web Hosting offering in the Cluster129. The root cause has been identified.

Please find the details of this incident below :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz956 on Cluster129 is experiencing instability. Customers Impact : Customers may experience latency when accessing their websites hosted on Filerz956. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:07:43 (2 hours ago)

Identified: Please find an update of this incident below :

Update : Filerz956 on the Cluster029/129 is still experiencing instability. Ongoing Actions : Our teams are still working on this issue and remain mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:37:36 (5 hours ago)

Monitoring: Please find an update of this incident below :

Update : Filerz956 on the Cluster029/129 is experiencing instability again. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 00:34:16 (21 hours ago)

Monitoring: We would like to inform you that our service has been fully restored as of 27/10/2026 12:00 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 was unreachable on Web Hosting Cluster129. Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

27 Oct 2026 14:08:00 (1 day ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129.

Here are some supplementary details :

Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 is unreachable on the Cluster129. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Oct 2026 09:36:40 (1 day ago)

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Cluster130

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster033

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Cluster020

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Cluster060

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Cluster131

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120, Cluster126, Cluster131 incident notification

Started 26 Oct 2026 16:59:01 (2 days ago), resolved 26 Oct 2026 22:14:12 (2 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 15:50 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Cluster120/126/131 incident notification

Started 26 Oct 2026 14:33:57 (2 days ago), resolved 26 Oct 2026 16:12:56 (2 days ago)

Minor Incident

Resolved

Cluster120

Cluster126

Cluster131

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues in the GRA region.

Please find the details of this incident below :

Start time : 26/10/2026 14:10 UTC Impacted Service(s) : Some filerz listed below are experiencing latency issues : Filerz66 - Cluster120 Filerz167 - Cluster126 Filerz152 - Cluster126 Filerz1812 - Cluster131 Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GRA][Web Hosting] - Multiple Filerz incident notification

Started 28 Oct 2026 10:05:58 (11 hours ago), still ongoing

Minor Incident

Identified

Cluster100

Cluster105

Cluster110

Cluster111

Cluster120

More...

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable. Access has since been restored, and customers may now only experience latency on their websites. List of the affected filerz:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:35:14 (2 hours ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.

Please find the details of this incident below :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz are experiencing latency issues :

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 19:11:59 (2 hours ago)

Investigating: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:

filez1628 cluster131
filerz2186 cluster100
filerz1046 cluster129
filerz1812 cluster131
filerz152 cluster126
filerz167 cluster126
filerz66 cluster120
filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 17:59:34 (3 hours ago)

Investigating: We are following up on the incident affecting your service(s).

Please find below an update on the situation: Update : The investigation to determine the root cause of the incident is still ongoing. Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible. Further analysis is in progress to confirm the origin of the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 16:34:43 (5 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.

Here are some supplementary details :

Start time : 28/10/2026 09:45 UTC Impacted Service(s) : The following Filerz list is experiencing slowness :

filerz344 cluster105
filerz649 cluster110
filerz545 cluster111
filerz140 cluster126
filerz981 cluster128

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

28 Oct 2026 10:05:58 (11 hours ago)

See all updates

Redirect

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Cluster090

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Cluster024

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[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 07:46:05 (7 days ago), resolved 22 Oct 2026 08:16:00 (7 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 21/10/2026 15:00 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[Global][Web Hosting] - Web Hosting incident notification

Started 22 Oct 2026 09:39:19 (6 days ago), resolved 22 Oct 2026 11:56:22 (6 days ago)

Major Incident

Resolved

Cluster102

Cluster103

Cluster105

Cluster106

Cluster107

More...

We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues on some hostings.

Please find the details of this incident below :

Start time : 22/10/2026 09:20 UTC Impacted Service(s) : Some websites hosted on our Web Hosting clusters may not work properly. Customers Impact : Customers may experience HTTP 500 errors when accessing their websites, as well as failures in the execution of their scheduled tasks. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud Web Hosting || SSL

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Sectigo

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Let's Encrypt

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Cluster090

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Web Cloud Web PaaS || GRA

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GRA7

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Web Cloud Internet Access || SDSL

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Web Cloud Internet Access || ADSL

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Web Cloud Internet Access || Delivery

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Web Cloud Internet Access || FTTH

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Web Cloud OverTheBox || OverTheBox

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Web Cloud eu-prd-001

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Web Cloud Web Access

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Web Cloud Delivery

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Web Cloud Status

Real-time updates of Web Cloud issues and outages

Web Cloud status is Minor Service Outage

Mailbox Access

Mail Flow

Operations

Web Access

Delivery email

Web Cloud Domains || Domains Name

Registration

I built StatusSight. Here's what I'm building next with AI.

Active Incidents

Recently Resolved Incidents

Web Cloud Outage Survival Guide

You're checking on Web Cloud - but is your own site converting?

Web Cloud Components

Web Cloud

Web Cloud CDN || CDN Hosting

RBX

SBG

BHS

Web Cloud CDN || CDN Infrastructure

RBX

SBG

BHS

Web Cloud Collaborative solutions || EmailPro

Mailbox Access

Delivery email

Mail Flow

Operations

Redirection

Web Cloud Collaborative solutions || Hosted Exchange

Mailbox Access

Mail Flow

Delivery

Operations

Web Cloud Collaborative solutions || MX Plan

Reception

Trusted Exchange

Mailbox Access

Reception

Delivery email

Delivery email

Mail Flow

Operations

Mailbox Access

Redirection

Web Cloud Collaborative solutions || Office

Webmail

Operations

Delivery

Delivery

Web Cloud Collaborative solutions || OVH Mail Migrator

Web Cloud Collaborative solutions || Private Exchange

Mailbox Access

Mail Flow

Operations

Web Cloud Collaborative solutions || Trusted Exchange

Mailbox Access

Mail Flow

Operations

Web Cloud Collaborative solutions || Sharepoint

Web Cloud Collaborative solutions || Zimbra

Web Access

Delivery email

Reception

Operations

Delivery email

Web Cloud DNS || DNS Anycast

RBX

GRA

Webmail

SBG

Delivery

BHS

SYD

SGP

Web Cloud DNS || DNS Hosting

dns

dns10