Web Cloud Status

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer on exchange services.

Start time : 01/09/2025 09:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer on exchange services.

Start time : 01/09/2025 09:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer on exchange services.

Start time : 01/09/2025 09:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an event affecting our Collaborative solutions offer on exchange services.

Start time : 01/09/2025 09:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Web Hosting and Webmail which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 02:49 UTC Impacted Service(s) : Webmail and Web Hosting storage were unreachable. Customers Impact : Customers experienced difficulties accessing their email accounts, both through webmail and desktop email clients. They were unable to send or receive emails during this time. However, please be assured that all emails received during this period were stored and are being delivered as the issue is fully resolved. Additionally, customers' websites hosted in the GRA region were temporarily unavailable across all clusters. Root Cause : This incident was caused by a network equipment configuration malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Databases CloudDB eu012 and Web Hosting Databases eu012 offers has been resolved.

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 09:45 UTC Root Cause : This incident was caused by a network equipment configuration malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases CloudDB eu012 and Web Hosting Databases eu012 offers.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC Impacted Service(s) : Sql and Databases are unreachable. The Vms are operational. Customers Impact : Some customers cannot access their sql and their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases CloudDB eu012 and Web Hosting Databases eu012 offers.

Start time : 26/08/2025 02:25 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Databases CloudDB eu012 and Web Hosting Databases eu012 offers has been resolved.

Start time : 26/08/2025 02:25 UTC End time : 26/08/2025 09:45 UTC Root Cause : This incident was caused by a network equipment configuration malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases CloudDB eu012 and Web Hosting Databases eu012 offers.

Here are some supplementary details :

Start time : 26/08/2025 02:25 UTC Impacted Service(s) : Sql and Databases are unreachable. The Vms are operational. Customers Impact : Some customers cannot access their sql and their databases. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases CloudDB eu012 and Web Hosting Databases eu012 offers.

Start time : 26/08/2025 02:25 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.