Web Cloud Status

Resolved: We would like to inform you that the incident on the Cluster021 has now been resolved.

Here is detail for this incident : Start time : 16/09/2025 13:00 UTC End time : 17/09/2025 9:00 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster021.

Here are some supplementary details :

Start time : 16/09/2025 13:00 UTC Impacted Service(s) : Manager may have some malfunctions in Cluster021 Customers Impact : Customers may face some slowness creating a Domain on Cluster021 Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Web Hosting offer in the specific Cluster021.

Start time : 16/09/2025 13:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident : Start time : 16/09/2025 08:30 UTC End time : 16/09/2025 10:23 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing functionality issue in ex1.mail.ovh.net mail access.

Here are some supplementary details :

Start time : 16/09/2025 08:30 UTC Impacted Service(s) : Customers using mobile devices experience a synchronization issue with mail access. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 15/09/2025 13:06 UTC End time : 15/09/2025 14:07 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster028 Filerz942.

Here are some supplementary details :

Start time : 15/09/2025 13:06 UTC Impacted Service(s) : File server Filerz 942 is unreachable on Web Hosting cluster028. Customers Impact : Some customers may experience slowness on some hosted websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 10/09/2025 21:00 UTC End time : 10/09/2025 21:51 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The Mailstores has been operational since 10/09/2025 21:51 UTC. Root Cause : This incident was caused by a software issue. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific EU region.

Here are some supplementary details :

Start time : 10/09/2025 21:00 UTC Impacted Service(s) : Mailstores are temporarily unavailable. Customers Impact : Customers are temporarily unable to connect to mailstores. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.