Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Under Maintenance
Web Cloud Collaborative solutions || MX Plan
Mailbox Access
Mail Flow
Operations
Web Access
Registration
Renew
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Active Incidents
No active incidents
Recently Resolved Incidents
We had an incident on Web Hosting offer on eu012 database offer which has now been resolved.
Here are some supplementary details :
Start time : 19/08/2026 16:49 UTC End time : 19/08/2026 17:09 UTC Impacted Service(s) : sharedsql067.eu012 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their databases located in sharedsql067.eu012. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.
Here are some supplementary details :
Start time : 31/07/2026 06:00 UTC Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121. Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster100.
Here are some supplementary details :
Start time : 18/08/2026 14:15 UTC Impacted Service(s) : Web Hosting Cluster100 is temporarily facing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster100. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 13/08/2026 20:00 UTC Impacted Service(s) :Some Zimbra mailboxes are temporarily inaccessible via Webmail . Customers Impact : Customers may encounter difficulties accessing their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC Impacted Service(s) : Calls made via Softcall may not go through. Customers Impact : Customers trying to call via Softcall may not get through. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Mailbox Access
Mail Flow
Delivery email
Operations
Web Cloud Collaborative solutions || Hosted Exchange
Redirection
Mailbox Access
Delivery
Mail Flow
Operations
Web Cloud Collaborative solutions || MX Plan
Reception
Trusted Exchange
Reception
Delivery email
Mailbox Access
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery email
Mail Flow
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mailbox Access
Operations
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.
Here are some supplementary details :
Start time : 16/08/2026 01:40 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on the Filerz288. Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary issue in the GRA region.
Here are some supplementary details :
Start time : 16/08/2026 13:16 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on homez.61. Customers Impact : Customers are temporarily unable to access Email services via webmail or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Redirection
Web Cloud Collaborative solutions || Office
Operations
Webmail
Delivery
Web Cloud Collaborative solutions || OVH Mail Migrator
Delivery
Web Cloud Collaborative solutions || Private Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Trusted Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Sharepoint
Web Cloud Collaborative solutions || Zimbra
Web Access
We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 13/08/2026 20:00 UTC Impacted Service(s) :Some Zimbra mailboxes are temporarily inaccessible via Webmail . Customers Impact : Customers may encounter difficulties accessing their mailbox. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Reception
Delivery email
Delivery email
Operations
Web Cloud DNS || DNS Anycast
RBX
GRA
Webmail
SBG
Delivery
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Renew
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Transfer
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Restore
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Delete
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 04:04 UTC End time : 13/08/2026 04:16 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for European and Canadian domains. Customers Impact : European and Canadian customers were temporarily unable to order, manage, or modify their domains name. Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
We had an incident on Domains offer which has now been resolved.
Here are some supplementary details :
Start time : 13/08/2026 08:13 UTC End time : 13/08/2026 08:26 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) were temporarily unavailable for .FR domains. Customers Impact : Customers were temporarily unable to perform specified operations on .FR domains. Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Web Cloud Databases || CloudDB GRA
eu005
eu007
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu009
eu008
eu010
eu011
eu012
Web Cloud Databases || CloudDB BHS
ca001
ca002
eu013
Web Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-BHS
CA-EAST-TOR
EU-CENTRAL-WAW
EU-SOUTH-MIL
Web Cloud Internet Access || ADSL
EU-WEST-ERI
Web Cloud Internet Access || Delivery
EU-WEST-GRA
EU-WEST-LIM
Web Cloud Internet Access || FTTH
Web Cloud Internet Access || SDSL
EU-WEST-PAR
EU-WEST-RBX
EU-WEST-SBG
Web Cloud OverTheBox || OverTheBox
Web Cloud Managed Hosting For Wordpress || GRA
GRA9
Web Cloud VoIP || Carrier SIP
Access RBX
Access SBG
Web Cloud VoIP || Core Network
Web Cloud VoIP || Interconnect
Web Cloud Migration Tools || OMM
Spain
Web Cloud Migration Tools || OSM
France
Germany
Belgium
United Kingdom
Switzerland
Web Cloud VoIP || Services
CCS
Conferences
CCS, IVR & Call Queues
VXML
Fax
Billing
Provisioning
SMS
Web Cloud VoIP || SMS
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer on the specific global region.
Here are some supplementary details :
Start time : 16/07/2026 10:00 UTC Impacted Service(s) : Calls made via Softcall may not go through. Customers Impact : Customers trying to call via Softcall may not get through. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu007
eu009
eu008
eu010
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer in the GRA region.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some CloudDB in eu007 and SharedSQL in eu005 and eu010 Databases are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their databases. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
eu011
Cluster051
eu012
We had an incident on Web Hosting offer on eu012 database offer which has now been resolved.
Here are some supplementary details :
Start time : 19/08/2026 16:49 UTC End time : 19/08/2026 17:09 UTC Impacted Service(s) : sharedsql067.eu012 was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their databases located in sharedsql067.eu012. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Web Cloud Web Hosting || Datacenter BHS
Cluster151
Redirect
eu013
Cluster001
Cluster090
Cluster002
Web Cloud Web Hosting || Datacenter GRA
Cluster100
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster100.
Here are some supplementary details :
Start time : 18/08/2026 14:15 UTC Impacted Service(s) : Web Hosting Cluster100 is temporarily facing latency. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites located in Cluster100. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster003
Cluster102
Cluster005
Cluster103
Cluster006
Cluster105
Cluster007
Cluster106
Cluster010
Cluster107
Cluster011
Cluster110
Cluster012
Cluster111
Cluster013
Cluster112
Cluster014
Cluster015
Cluster113
Cluster017
Cluster114
Cluster020
Cluster115
Cluster117
Cluster021
Cluster022
Cluster120
Cluster023
Cluster121
We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.
Here are some supplementary details :
Start time : 31/07/2026 06:00 UTC Impacted Service(s) : Increased latency has been observed when displaying logs and domain statistics in Cluster121. Customers Impact : Customers are temporarily experiencing slowness when accessing their website statistics in Cluster121. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.