Web Cloud Status

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary functionality issue on MX Plan.

Here are some supplementary details :

Start time : 21/01/2026 17:30 UTC Impacted Service(s) : Mailboxes do not appear on the manager. Customers Impact : Customers are temporarily unable to do actions (edit e-mail, edit password, migrate their account,...) on their mailboxes from the manager. However, mailboxes are still accessible from webmail. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our .LT Domains offer, customers in the impacted zone are unable to perform some tasks on .LT domains.

Here are some supplementary details : Start time : 21/01/2026 11:50 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .LT domains. Customers Impact : Customers are temporarily unable to perform specified operations on .LT domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Identified: We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details : Start time : 19/01/2026 08:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : The filerz is still stable since 14/01/2026 15:30 UTC. Ongoing Actions : Actions are still in progress by our technical teams to permanently correct the issue.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 14/01/2026 15:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 14/01/2026 15:09 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 14/01/2026 13:35 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100 from 14/01/2026 13:10 UTC until 14/01/2026 13:35 UTC Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites from 14/01/2026 13:10 UTC until 14/01/2026 13:35 UTC

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 13/01/2026 09:41 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 13/01/2026 09:41 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 09/01/2026 10:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 09/01/2026 09:50 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 09/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 08/01/2026 22:35 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 08/01/2026 21:20 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 08/01/2026 21:20 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 08/01/2026 10:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 08/01/2026 09:50 UTC, customers are experiencing latency when accessing their hosted websites. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 07/01/2026 15:25 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 experienced latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 were temporarily experiencing latency when accessing their hosted websites. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Filerz2186 - Cluster100.

Here are some supplementary details :

Start time : 07/01/2026 10:30 UTC Impacted Service(s) : File server 2186 is experiencing latency on Web Hosting Cluster 100. Customers Impact : Customers using filer servers 2186 on Cluster100 are temporarily experiencing latency when accessing their hosted websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer on Filerz667 - Cluster151 has been resolved.

Start time : 19/01/2026 10:00 UTC End time : 19/01/2026 10:13 UTC Impacted Service(s) : File server 667 was unreachable on Web Hosting cluster 151. Customers Impact : Customers were temporarily unable to access and use their websites hosted on Filerz667 on Cluster151. Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 18/01/2026 00:10 UTC End time : 18/01/2026 01:15 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster129.

Here are some supplementary details :

Start time : 18/01/2026 00:10 UTC Impacted Service(s) : Some websites hosted in Cluster129 are unavailable. Customers Impact : Customers in Clusters129, may experience difficulties to access their websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our VoIP offer has been resolved.

Start time : 15/01/2026 10:25 UTC End time : 15/01/2026 10:30 UTC Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 15/01/2026 10:30 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/01/2026 10:25 UTC Impacted Service(s) : Some customers were temporarily unable to access their services. Root Cause : This incident was caused by a network issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our VoIP offer.

Start time : 15/01/2026 10:25 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 15/01/2026 09:30 UTC End time : 15/01/2026 10:10 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster051.

Here are some supplementary details :

Start time : 15/01/2026 09:30 UTC Impacted Service(s) : Latency in sending emails from cluster051. Customers Impact : Customers which is causing temporary latency issue on sending mail from Cluster051. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster051.

Here are some supplementary details :

Start time : 15/01/2026 09:30 UTC Impacted Service(s) : Latency in sending emails from cluster051. Customers Impact : Customers may temporarily experience latency when sending emails from cluster051. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.