Web Cloud Status: check for Web Cloud outages and issues

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Web Cloud CDN || CDN Hosting

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RBX

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SBG

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BHS

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Web Cloud CDN || CDN Infrastructure

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RBX

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SBG

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BHS

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Web Cloud Collaborative solutions || EmailPro

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Mailbox Access

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Mail Flow

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Delivery email

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Operations

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Web Cloud Collaborative solutions || Hosted Exchange

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Redirection

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Mailbox Access

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[GLOBAL][Collaborative solutions] - Exchange Hosted incident notification

Started 24 Apr 2026 12:18:42 (6 days ago), resolved 24 Apr 2026 13:20:24 (6 days ago)

Major Incident

Resolved

Mailbox Access

We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 24/04/2026 10:45 UTC Impacted Service(s) : The Exchange Hosted service is temporarily unavailable. Customers Impact : Customers are experiencing disconnections from heavy clients and are no longer able to access Exchange hosted services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Started 28 Apr 2026 10:30:08 (2 days ago), resolved 28 Apr 2026 11:35:14 (2 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on Hosted Exchange.

Here are some supplementary details :

Start time : 28/04/2026 10:00 UTC Impacted Service(s) : Hosted Exchange mail service is currently experiencing latency issues. Customers Impact : Customers may experience slowness when sending or receiving emails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

See all updates

Delivery

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Mail Flow

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[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification

Started 28 Apr 2026 10:30:08 (2 days ago), resolved 28 Apr 2026 11:35:14 (2 days ago)

Major Incident

Resolved

Mailbox Access

Mail Flow

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on Hosted Exchange.

Here are some supplementary details :

Start time : 28/04/2026 10:00 UTC Impacted Service(s) : Hosted Exchange mail service is currently experiencing latency issues. Customers Impact : Customers may experience slowness when sending or receiving emails. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

See all updates

Operations

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Trusted Exchange

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Web Cloud Collaborative solutions || MX Plan

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Reception

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Reception

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Delivery email

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Delivery email

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Mailbox Access

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Redirection

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Webmail

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Delivery

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Delivery

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Web Cloud Collaborative solutions || Office

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Operations

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Web Cloud Collaborative solutions || OVH Mail Migrator

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Web Cloud Collaborative solutions || Private Exchange

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Mailbox Access

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Mail Flow

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Operations

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Web Cloud Collaborative solutions || Trusted Exchange

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Mailbox Access

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Web Cloud Collaborative solutions || Sharepoint

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Mail Flow

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Operations

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Reception

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Delivery email

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Web Cloud Collaborative solutions || Zimbra

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Web Access

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[GLOBAL][Collaborative solutions] - Zimbra incident notification

Started 27 Apr 2026 07:48:04 (3 days ago), resolved 27 Apr 2026 07:55:02 (3 days ago)

Major Incident

Resolved

Web Access

Delivery email

We are currently investigating an incident affecting our Collaborative solutions offering.

Here are some supplementary details :

Start time : 26/04/2026 07:30 UTC Impacted Service(s) : Zimbra mailbox is temporarily unavailable. Customers Impact : Customers are currently unable to access their mailboxes via webmail or email clients. Sending and receiving emails is temporarily unavailable. Emails sent or received during the incident will be queued and delivered once the situation is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Delivery email

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[GLOBAL][Collaborative solutions] - Zimbra incident notification

Started 27 Apr 2026 07:48:04 (3 days ago), resolved 27 Apr 2026 07:55:02 (3 days ago)

Major Incident

Resolved

Web Access

Delivery email

We are currently investigating an incident affecting our Collaborative solutions offering.

Here are some supplementary details :

Start time : 26/04/2026 07:30 UTC Impacted Service(s) : Zimbra mailbox is temporarily unavailable. Customers Impact : Customers are currently unable to access their mailboxes via webmail or email clients. Sending and receiving emails is temporarily unavailable. Emails sent or received during the incident will be queued and delivered once the situation is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Web Cloud DNS || DNS Anycast

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Webmail

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RBX

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GRA

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Delivery

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SBG

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BHS

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SYD

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SGP

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Web Cloud DNS || DNS Hosting

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dns

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dns10

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dns11

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dns12

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dns13

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dns14

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dns15

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dns16

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dns17

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dns18

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dns19

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dns20

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dns100

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dns101

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dns102

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dns103

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dns104

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dns105

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dns106

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dns107

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dns108

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dns109

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dns110

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dns111

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dns112

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dns113

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dns-tn

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dns10-ca

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Web Cloud Domains || Domains Name

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Registration

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[Global][Domains] - incident notification on domains name

Started 23 Apr 2026 13:22:40 (7 days ago), resolved 23 Apr 2026 13:22:40 (7 days ago)

Major Incident

Resolved

Registration

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in Domain name delivery.

Here are some supplementary details :

Start time : 23/04/2026 10:57 UTC Impacted Service(s) : Domain name delivery latency. Customers Impact : Customers may experience delays in receiving their orders after purchasing a domain. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Renew

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Transfer

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Restore

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Delete

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Web Cloud Databases || CloudDB GRA

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eu005

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eu008

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eu007

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eu009

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eu010

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eu011

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eu012

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Web Cloud Databases || CloudDB BHS

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eu013

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ca001

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ca002

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Web Cloud Identity, Security & Operations || Key Management Service

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AP-SOUTHEAST-SGP

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AP-SOUTHEAST-SYD

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CA-EAST-BHS

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CA-EAST-TOR

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Web Cloud Internet Access || ADSL

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EU-CENTRAL-WAW

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EU-SOUTH-MIL

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Web Cloud Internet Access || Delivery

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EU-WEST-ERI

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Web Cloud Internet Access || FTTH

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Web Cloud Internet Access || SDSL

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EU-WEST-GRA

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EU-WEST-LIM

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Web Cloud OverTheBox || OverTheBox

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EU-WEST-PAR

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EU-WEST-RBX

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EU-WEST-SBG

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Web Cloud VoIP || Carrier SIP

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Access RBX

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Access SBG

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Web Cloud VoIP || Core Network

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Spain

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Web Cloud VoIP || Interconnect

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Web Cloud Migration Tools || OMM

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Web Cloud Migration Tools || OSM

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France

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Germany

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Belgium

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United Kingdom

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Switzerland

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Web Cloud VoIP || Services

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Conferences

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CCS

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CCS, IVR & Call Queues

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VXML

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Billing

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now

Fax

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SMS

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Provisioning

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Web Cloud VoIP || SMS

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Web Cloud VoIP || Telephony

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Access SBC

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Fax

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Media Gateways

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now

Softcall

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now

Voicemail

Thu 23

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Web Cloud Web Hosting || Databases BHS

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now

ca001

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

ca002

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now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Web Cloud Web Hosting || Databases GRA

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eu001

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu002

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu004

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu005

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu007

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu009

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu010

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu008

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eu011

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

eu012

Thu 23

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now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Web Cloud Web Hosting || Datacenter BHS

Thu 23

Fri 24

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Cluster051

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster001

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eu013

Thu 23

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Cluster151

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Redirect

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Cluster002

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Cluster003

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Web Cloud Web Hosting || Datacenter GRA

Thu 23

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Cluster005

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Cluster100

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[GRA][Web Hosting] - Filerz2186 Cluster100 incident notification

Started 27 Apr 2026 07:51:45 (3 days ago), resolved 27 Apr 2026 08:55:51 (3 days ago)

Minor Incident

Resolved

Cluster100

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz2186 in the Cluster100.

Here are some supplementary details : Start time : 27/04/2026 07:20 UTC Impacted Service(s) : Filerz2186 Cluster100 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

[GRA][Web Hosting] - Filerz2186 Cluster100 incident notification

Started 27 Apr 2026 16:25:39 (3 days ago), resolved 28 Apr 2026 08:06:33 (2 days ago)

Major Incident

Resolved

Cluster100

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz2186 in the Cluster100.

Here are some supplementary details : Start time : 27/04/2026 16:00 UTC Impacted Service(s) : Filerz2186 Cluster100 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster006

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Cluster102

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster007

Thu 23

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Cluster103

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster105

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster010

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Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

now

Cluster011

Thu 23

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Cluster106

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster107

Thu 23

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Sat 25

Sun 26

Mon 27

Tue 28

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster012

Thu 23

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Sun 26

Mon 27

Tue 28

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Cluster110

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster013

Thu 23

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Mon 27

Tue 28

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now

Cluster014

Thu 23

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Cluster111

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster015

Thu 23

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Cluster112

Thu 23

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster017

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Cluster113

Thu 23

Fri 24

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Mon 27

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now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster114

Thu 23

Fri 24

Sat 25

Sun 26

Mon 27

Tue 28

Wed 29

now

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster020

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Cluster021

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Cluster115

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster117

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster022

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Cluster023

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Cluster024

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Cluster120

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster121

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[GRA][Web Hosting] - Filerz10002 Cluster121 incident notification

Started 27 Apr 2026 07:04:55 (3 days ago), resolved 27 Apr 2026 08:14:21 (3 days ago)

Minor Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz10002 in the Cluster121.

Here are some supplementary details : Start time : 27/04/2026 06:16 UTC Impacted Service(s) : Filerz10002 Cluster121 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

[GRA][Web Hosting] - Filerz10002 Cluster121 incident notification

Started 28 Apr 2026 07:07:49 (2 days ago), resolved 28 Apr 2026 08:06:01 (2 days ago)

Major Incident

Resolved

Cluster121

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue on the Filerz10002 in the Cluster121.

Here are some supplementary details : Start time : 28/04/2026 06:25 UTC Impacted Service(s) : Filerz10002 Cluster121 experiencing latency issues. Customers Impact : Customers are experiencing increased latency when accessing their websites hosted on the affected filerz. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster025

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Cluster026

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Cluster123

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

[GRA][Web Hosting] - Cluster123 - Filerz93 incident notification

Started 29 Apr 2026 14:07:59 (18 hours ago), resolved 29 Apr 2026 15:47:15 (17 hours ago)

Major Incident

Resolved

Cluster123

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster123 - Filerz93.

Here are some supplementary details :

Start time : 29/04/2026 13:30 UTC Impacted Service(s) : Filerz93 is temporarily facing slowness on Web Hosting Cluster 123. Customers Impact : Customers are temporarily facing slowness when trying to access and use their websites hosted on Cluster123 - Filerz93. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

See all updates

Cluster027

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Cluster124

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster126

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster028

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Cluster127

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster029

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Cluster030

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Cluster128

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster022

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Cluster031

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Cluster129

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster130

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Cluster033

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Cluster131

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Redirect

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Cluster090

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Cluster020

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[GLOBAL][Web Hosting] - Web cloud Databases and CDN incident notification

Started 27 Apr 2026 12:38:13 (3 days ago), resolved 30 Apr 2026 08:16:37 (5 minutes ago)

Major Incident

Resolved

eu001

Cluster051

eu002

ca001

Cluster100

More...

We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 15/04/2026 08:00 UTC End time : 29/04/2026 14:30 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

30 Apr 2026 08:16:37 (5 minutes ago)

Identified: We are currently experiencing an incident affecting our Web Hosting offering. The root cause has been identified.

Please find the details of this incident below : Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

29 Apr 2026 15:20:02 (17 hours ago)

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in all regions.

Here are some supplementary details :

Start time : 15/04/2026 08:00 UTC Impacted Service(s) : Web Cloud Databases and CDN options cannot be ordered through the Manager. Customer Impact : Customers are unable to place option orders via the Manager. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 14:14:25 (3 days ago)

Investigating: We are currently experiencing an event affecting our Web Hosting offer.

Start time : 15/04/2026 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

27 Apr 2026 12:38:13 (3 days ago)

See all updates

Web Cloud Web Hosting || SSL

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Sectigo

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Cluster090

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GRA7

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