Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our MX Plan offer has been resolved.

Start time : 25/12/2025 01:21 UTC End time : 25/12/2025 02:15 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our MX Plan offering, which is causing temporary issue in the region GRA1.

Here are some supplementary details :

Start time : 25/12/2025 01:21 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 79. Customers Impact : Some customers are temporarily unable to access their mailbox and they are also unable to send receive mails. Please note that mails received during the incident will be stored and delivered after the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on the specific Filez611/Cluster110 has now been resolved.

Here is detail for this incident : Start time : 24/12/2025 09:45 UTC End time : 24/12/2025 10:10 UTC Impacted Service(s) : Websites hosted in Filez611/Cluster110 were unreachable. Customers Impact : Customers could not access their hosted websites on Filez611/Cluster110. Root cause :This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an event affecting our Web Hosting offer on the specific Filez611/Cluster110.

Start time : 24/12/2025 09:45 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on the Cluster024 has now been resolved.

Here is detail for this incident : Start time : 22/12/2025 23:00 UTC End time : 23/12/2025 01:55 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 22/12/2025 23:00 UTC Impacted Service(s) : Websites hosted in Cluster024 are temporarily facing latency. Customers Impact : Customers are temporarily facing latency while trying to access their website. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We would like to inform you that the incident on the Cluster024 has now been resolved.

Here is detail for this incident : Start time : 22/12/2025 20:00 UTC End time : 22/12/2025 21:10 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific cluster.

Here are some supplementary details :

Start time : 22/12/2025 20:00 UTC Impacted Service(s) : Websites hosted in Cluster024 are temporarily facing latency. Customers Impact : Customers are temporarily facing latency while trying to access their website. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Investigating: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster024.

Here are some supplementary details :

Start time : 22/12/2025 20:00 UTC Impacted Service(s) : Some websites hosted in Cluster024 are temporarily facing latency. Customers Impact : Some customers are temporarily facing latency while trying to access their website. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 21/12/2025 08:40 UTC End time : 21/12/2025 11:30 UTC Root Cause : A service disruption occurred due to an unexpected software malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Cluster024.

Here are some supplementary details :

Start time : 21/12/2025 08:40 UTC Impacted Service(s) : Some customers may experience latency when accessing their websites. Customers Impact : Customers may encounter an error message on their websites. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.