
Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Minor Service Outage
Web Cloud Domains || Domains Name
Registration
Renew
Transfer
Restore
Delete
eu011
Active Incidents
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.
Please find the details: Start time : 24/03/2025 10:00 UTC Service impact : Customer with a .hr domains name are unable to perform some tasks. Ongoing actions : Our teams are working to resolve the issue.
We will keep you informed of developments and the resolution of the incident.
We would like to inform you that there has been an incident on VoIP Services and it has been resolved.
Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.
We thank you for your understanding and patience throughout this incident.
Recently Resolved Incidents
We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the cluster027.
Here is detail for this incident : Start time : 29/03/2025 01:31 UTC Impacted Service(s) : Web Hosting on the Cluster027 are temporarily unavailable. Customers Impact : Only french customer are experiencing malfunctions accessing their websites hosted on the affected Cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an incident affecting our Web Cloud offering, which is causing temporary availability.
Please find the details: Start time : 28/03/2025 15:58 UTC Service impact : Customer can not accessing their database only in clouddb011 and clouddb013 Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Event notification
We are currently experiencing an event affecting our SMS service. Start time : 18/03/2025 21:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident :
Start time : 03/03/2025 08:49 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Reception
Delivery email
Mailbox Access
Redirection
Webmail
Delivery
Web Cloud Collaborative solutions || Hosted Exchange
Reception
Delivery email
Mailbox Access
Redirection
User Group
Webmail
Delivery
Web Cloud Collaborative solutions || MX Plan
Reception
Delivery email
Mailbox Access
Redirection
Webmail
Delivery
Web Cloud Collaborative solutions || Office
Delivery
Web Cloud Collaborative solutions || Private Exchange
Reception
Delivery email
Mailbox Access
Redirection
User Group
Webmail
Delivery
Web Cloud Collaborative solutions || Sharepoint
Web Access
Delivery
Web Cloud Collaborative solutions || Zimbra
Web Access
Web Cloud DNS || DNS Anycast
RBX
GRA
SBG
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.
Please find the details: Start time : 24/03/2025 10:00 UTC Service impact : Customer with a .hr domains name are unable to perform some tasks. Ongoing actions : Our teams are working to resolve the issue.
We will keep you informed of developments and the resolution of the incident.
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident :
Start time : 03/03/2025 08:49 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Renew
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident :
Start time : 03/03/2025 08:49 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Transfer
An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.
Please find the details: Start time : 24/03/2025 10:00 UTC Service impact : Customer with a .hr domains name are unable to perform some tasks. Ongoing actions : Our teams are working to resolve the issue.
We will keep you informed of developments and the resolution of the incident.
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident :
Start time : 03/03/2025 08:49 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Restore
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident :
Start time : 03/03/2025 08:49 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Delete
We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.
Here is detail for this incident :
Start time : 03/03/2025 08:49 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains. Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Databases || CloudDB GRA
eu007
eu008
eu009
eu010
eu011
We are currently experiencing an incident affecting our Web Cloud offering, which is causing temporary availability.
Please find the details: Start time : 28/03/2025 15:58 UTC Service impact : Customer can not accessing their database only in clouddb011 and clouddb013 Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
eu012
Web Cloud Internet Access || ADSL
eu013
Web Cloud Databases || CloudDB BHS
Web Cloud Internet Access || Delivery
Web Cloud Internet Access || FTTH
ca001
Web Cloud Internet Access || SDSL
Web Cloud Identity, Security & Operations || Key Management Service
BHS
RBX
Web Cloud OverTheBox || OverTheBox
SBG
YYZ
Web Cloud Migration Tools || OMM
Web Cloud Migration Tools || OSM
Web Cloud VoIP || Carrier SIP
Access RBX
Spain
Access SBG
Web Cloud VoIP || Core Network
Germany
Web Cloud VoIP || Interconnect
France
Belgium
United Kingdom
CCS
Switzerland
Web Cloud VoIP || Services
Conferences
CCS, IVR & Call Queues
We would like to inform you that there has been an incident on VoIP Services and it has been resolved.
Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.
We thank you for your understanding and patience throughout this incident.
Fax
SMS
VXML
Billing
Provisioning
Web Cloud VoIP || SMS
Event notification
We are currently experiencing an event affecting our SMS service. Start time : 18/03/2025 21:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu007
eu008
eu009
eu010
eu011
eu012
eu013
Cluster001
Web Cloud Web Hosting || Datacenter BHS
Cluster051
Redirect
Web Cloud Web Hosting || Datacenter GRA
Cluster002
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster003
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster005
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster006
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster007
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster010
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster011
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster012
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster013
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster014
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster015
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster022
Cluster017
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster020
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster021
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster022
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster023
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster024
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster025
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster026
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster027
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the cluster027.
Here is detail for this incident : Start time : 29/03/2025 01:31 UTC Impacted Service(s) : Web Hosting on the Cluster027 are temporarily unavailable. Customers Impact : Only french customer are experiencing malfunctions accessing their websites hosted on the affected Cluster027. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.Â
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Cluster028
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster029
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster033
Cluster060
Cluster030
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster031
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster090
Cluster090
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Cluster100
We are currently experiencing an event affecting our Web Hosting offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.