Web Cloud Status

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 16/07/2025 08:25 UTC End time : 16/07/2025 10:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary latency issue in the cluster112.

Here are some supplementary details :

Start time : 16/07/2025 08:25 UTC Impacted Service(s) : Latency can be experienced during the email transmission process. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 17/07/2025 09:53 UTC End time : 17/07/2025 10:12 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the Filerz homez.2.

Here are some supplementary details :

Start time : 17/07/2025 09:53 UTC Impacted Service(s) : Customers can no longer access their mailboxes, delivery and receive mail. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 17/07/2025 09:53 UTC End time : 17/07/2025 10:12 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the Filerz homez.2.

Here are some supplementary details :

Start time : 17/07/2025 09:53 UTC Impacted Service(s) : Customers can no longer access their mailboxes, delivery and receive mail. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 17/07/2025 09:53 UTC End time : 17/07/2025 10:12 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the Filerz homez.2.

Here are some supplementary details :

Start time : 17/07/2025 09:53 UTC Impacted Service(s) : Customers can no longer access their mailboxes, delivery and receive mail. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 17/07/2025 09:53 UTC End time : 17/07/2025 10:12 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the Filerz homez.2.

Here are some supplementary details :

Start time : 17/07/2025 09:53 UTC Impacted Service(s) : Customers can no longer access their mailboxes, delivery and receive mail. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on MX Plan has now been resolved.

Here is detail for this incident : Start time : 21/07/2025 13:00 UTC End time : 22/07/2025 16:15 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an incident affecting our Collaborative solutions offering, which is causing temporary availability issues in MX Plan.

Here is detail for this incident : Start time : 21/07/2025 13:00 UTC Impacted Service(s) : MX Plan E-mail doesn't appear in the Control Panel. Customers Impact : Some customers don't have access to their E-mail service in the E-mail tab of their MX Plan offer in the Control Panel. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 17/07/2025 09:53 UTC End time : 17/07/2025 10:12 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the Filerz homez.2.

Here are some supplementary details :

Start time : 17/07/2025 09:53 UTC Impacted Service(s) : Customers can no longer access their mailboxes, delivery and receive mail. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We had an incident on Databases which has now been resolved.

Here are some supplementary details :

Start time : 18/07/2025 15:20 UTC End time : 18/07/2025 16:20 UTC Impacted Service(s) : Customers instances are unreachable Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 21/07/2025 06:00 UTC End time : 21/07/2025 14:15 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our VoIP offer on the specific region.

Here are some supplementary details : Start time : 21/07/2025 06:00 UTC Impacted Service(s) : Calling time slot is temporarily unavailable. Customers Impact : Customers that have set up an exceptional closure time last week are impacted. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our VoIP offering, which is causing temporary functionality issues.

Here is detail for this incident : Start time : 21/07/2025 06:00 UTC Impacted Service(s) : Calling time slot is temporarily unavailable. Customers Impact : Some subscribers are facing issues related to calling time slot feature. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our VoIP service(s) has now been resolved.

Here is detail for this incident : Start time : 21/07/2025 09:20 UTC End time : 22/07/2025 09:34 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an incident affecting our VoIP Conferences services offer in EU. Start time : 21/07/2025 09:20 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We would like to inform you that there has been an incident on VoIP Services and it has been resolved.

Here is detail for this incident : Start time : 17/03/2025 09:00 UTC End time : 17/03/2025 15:43 UTC Customers Impact : We apologise if you've experienced issues while making calls. There was a temporary malfunction with our call queues. Depending on the settings, calls were either transferred incorrectly or disconnected. Root Cause : This incident was caused by a maintenance operation that were in progress.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 17/07/2025 14:14 UTC End time : 17/07/2025 15:21 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the eu004 database.

Here is detail for this incident : Start time : 17/07/2025 14:14 UTC Impacted Service(s) : sharedsql039.eu004 database is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their data located in the specified database. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 19/07/2025 17:48 UTC End time : 19/07/2025 19:35 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the eu004 database.

Here is detail for this incident : Start time : 19/07/2025 17:48 UTC Impacted Service(s) : sharedsql046.eu004 database is temporarily unavailable. Customers Impact : Customers are temporarily unable to access their data located in the specified database. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.