Web Cloud Status
Real-time updates of Web Cloud issues and outages
Web Cloud status is Minor Service Outage
Reception
Delivery email
Mailbox Access
Redirection
Webmail
Delivery
Web Cloud Domains || Domains Name
Active Incidents
We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.
Here are some supplementary details :
Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Recently Resolved Incidents
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are pleased to inform you that the incident affecting our MXplan offer has been resolved.
Start time : 04/12/2025 08:20 UTC End time : 04/12/2025 09:19 UTC Impacted Service(s) : MXplan had a malfunction. Customers Impact : Customers could not send emails from MXplan offer via Webmail and mail applications like Outlook. Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 02/12/2025 14:57 UTC End time : 02/12/2025 15:12 UTC Impacted Service(s) : Websites hosted on Cluster123 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster123 Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Web Cloud Outage Survival Guide
Web Cloud Components
Web Cloud CDN || CDN Hosting
RBX
SBG
BHS
Web Cloud CDN || CDN Infrastructure
RBX
SBG
BHS
Web Cloud Collaborative solutions || EmailPro
Mailbox Access
Mail Flow
Delivery email
Operations
Redirection
Web Cloud Collaborative solutions || Hosted Exchange
Mailbox Access
Mail Flow
Delivery
Operations
Reception
Web Cloud Collaborative solutions || MX Plan
Trusted Exchange
Reception
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery email
Delivery email
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mailbox Access
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Redirection
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Webmail
We are pleased to inform you that the incident affecting our MXplan offer has been resolved.
Start time : 04/12/2025 08:20 UTC End time : 04/12/2025 09:19 UTC Impacted Service(s) : MXplan had a malfunction. Customers Impact : Customers could not send emails from MXplan offer via Webmail and mail applications like Outlook. Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.
Here are some supplementary details :
Start time : 06/12/2025 05:23 UTC Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164. Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Delivery
Delivery
We are pleased to inform you that the incident affecting our MXplan offer has been resolved.
Start time : 04/12/2025 08:20 UTC End time : 04/12/2025 09:19 UTC Impacted Service(s) : MXplan had a malfunction. Customers Impact : Customers could not send emails from MXplan offer via Webmail and mail applications like Outlook. Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Web Cloud Collaborative solutions || Office
Operations
Web Cloud Collaborative solutions || OVH Mail Migrator
Web Cloud Collaborative solutions || Private Exchange
Mailbox Access
Mail Flow
Operations
Web Cloud Collaborative solutions || Trusted Exchange
Web Cloud Collaborative solutions || Sharepoint
Mailbox Access
Mail Flow
Operations
Reception
Web Cloud Collaborative solutions || Zimbra
Delivery email
Web Access
Web Cloud DNS || DNS Anycast
RBX
GRA
Webmail
SBG
Delivery
BHS
SYD
SGP
Web Cloud DNS || DNS Hosting
dns
dns10
dns11
dns12
dns13
dns14
dns15
dns16
dns17
dns18
dns19
dns20
dns100
dns101
dns102
dns103
dns104
dns105
dns106
dns107
dns108
dns109
dns110
dns111
dns112
dns113
dns-tn
dns10-ca
Web Cloud Domains || Domains Name
Registration
We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.
Here are some supplementary details :
Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Renew
We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.
Here are some supplementary details :
Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Transfer
We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.
Here are some supplementary details :
Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Restore
We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.
Here are some supplementary details :
Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Delete
We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.
Here are some supplementary details :
Start time : 02/12/2025 16:00 UTC Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains. Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains. Root Cause : This incident is caused by a maintenance of one of our providers. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Web Cloud Databases || CloudDB GRA
eu005
eu007
eu009
eu008
eu010
eu011
eu012
Web Cloud Databases || CloudDB BHS
eu013
ca001
ca002
Web Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-BHS
CA-EAST-TOR
EU-CENTRAL-WAW
Web Cloud Internet Access || ADSL
EU-SOUTH-MIL
EU-WEST-ERI
Web Cloud Internet Access || Delivery
Web Cloud Internet Access || FTTH
EU-WEST-GRA
EU-WEST-LIM
Web Cloud Internet Access || SDSL
EU-WEST-PAR
Web Cloud OverTheBox || OverTheBox
EU-WEST-RBX
EU-WEST-SBG
Web Cloud VoIP || Carrier SIP
Access RBX
Access SBG
Web Cloud VoIP || Core Network
Web Cloud VoIP || Interconnect
France
Spain
Web Cloud Migration Tools || OMM
Germany
Belgium
Web Cloud Migration Tools || OSM
United Kingdom
Switzerland
Web Cloud VoIP || Services
Conferences
CCS, IVR & Call Queues
CCS
VXML
Billing
Fax
Provisioning
SMS
Web Cloud VoIP || SMS
Web Cloud VoIP || Telephony
Access SBC
Fax
Media Gateways
Softcall
Voicemail
Web Cloud Web Hosting || Databases BHS
ca001
ca002
Web Cloud Web Hosting || Databases GRA
eu001
eu002
eu004
eu005
eu007
eu009
eu010
eu008
eu011
eu012
Web Cloud Web Hosting || Datacenter BHS
Cluster051
Redirect
Web Cloud Web Hosting || Datacenter GRA
Cluster001
eu013
Cluster002
Cluster003
Cluster005
Cluster006
Cluster007
Cluster010
Cluster011
Cluster012
Cluster013
Cluster014
Cluster015
Cluster017
Cluster020
Cluster021
Cluster022
Cluster023
Cluster024
Cluster025
Cluster026
Cluster027
Cluster028
Cluster029
Cluster022
Cluster030
Cluster031
Cluster100
Cluster102
Cluster033
Cluster060
Cluster103
Cluster090
Cluster105
Cluster106
Cluster107
Cluster110
Cluster111
Cluster112
Cluster090
Cluster113
Cluster114
Cluster115
Cluster117
Cluster120
Cluster121
Cluster123
We had an incident on Web Hosting offer which has now been resolved.
Here are some supplementary details :
Start time : 02/12/2025 14:57 UTC End time : 02/12/2025 15:12 UTC Impacted Service(s) : Websites hosted on Cluster123 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster123 Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.