IRISTEL Status

Resolved: Dear Iristel Customers,

We are now closing this incident as the fix has stabilized the affected sector during the monitoring. If you continue to face issues or challenges, please reach out to our support teams.

We appreciate your patience and understanding.

Sincerely, Iristel NOC

Monitoring: Dear Iristel Customers,

Please be advised that a fix has been implemented around 10 PM EDT and the equipment is now back online. Please assist to re-test. We appreciate your patience and understanding.

Regards, Iristel NOC

Investigating: Dear Iristel Customers,

Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.

Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated with our platform team. ETR – unavailable.

We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.

Sincerely, Iristel NOC

Resolved: Dear Iristel Customers,

This issue has been resolved as of 12:28 PM EDT. If you continue to face challenges, please let our support teams know.

We thank you for your patience. Iristel NOC

Investigating: Dear Iristel Customers

We are currently experiencing a PSTN connectivity issue affecting Aylmer, Ontario. Customers in this region may experience call failures, as the local ILEC is unable to reach our IP space.

All other regions are operating normally.

We are actively working to gather more information and will provide updates as soon as they become available.

Thank you for your patience and understanding.

—Iristel Network Operations