IRISTEL Status

Resolved: Closing incident.

Monitoring: Dear Iristel Customers,

Our Network engineering team has applied a fix that should resolve this incident.

In case, you continue to face challenges with call completion or one way audio, please reach out to our support teams.

Start time - 20:28 EDT End time - 23:48 EDT

Our NOC team will continue to monitor the situation and our Network engineering team will work with our secure transit provider to gather additional information on this incident.

We appreciate your patience and cooperation and apologize for the downtime.

Sincerely, Iristel NOC

Identified: Dear Iristel Customers,

Our network Engineering team has found the issue with our secure transit blocking our IP space from some ISPs. The extend of the blocking is not known at the moment.

We have opened a ticket with our secure transit provider to seek further clarifications.

We will keep this space updated as we make progress on this issue.

Sincerely, Iristel NOC

Investigating: Dear Iristel customer,

We continue to investigate this issue with our network engineering team. We are suspecting an IP connectivity disruption coming into our Toronto Data center.

We will keep this space updated as we make progress on this incident.

Sincerely, Iristel NOC

Investigating: Dear Iristel Customers,

Please be advised that we have connectivity issues in Ontario. This will impact calls coming in and going out We are now investigating the cause of the issue and we will keep you updated as more information is provided to us. We apologize for the interruptions and appreciate your patience.

Sincerely, Iristel NOC

Resolved: Closing incident.

Monitoring: Dear Iristel Customers,

Our Network engineering team has applied a fix that should resolve this incident.

In case, you continue to face challenges with call completion or one way audio, please reach out to our support teams.

Start time - 20:28 EDT End time - 23:48 EDT

Our NOC team will continue to monitor the situation and our Network engineering team will work with our secure transit provider to gather additional information on this incident.

We appreciate your patience and cooperation and apologize for the downtime.

Sincerely, Iristel NOC

Identified: Dear Iristel Customers,

Our network Engineering team has found the issue with our secure transit blocking our IP space from some ISPs. The extend of the blocking is not known at the moment.

We have opened a ticket with our secure transit provider to seek further clarifications.

We will keep this space updated as we make progress on this issue.

Sincerely, Iristel NOC

Investigating: Dear Iristel customer,

We continue to investigate this issue with our network engineering team. We are suspecting an IP connectivity disruption coming into our Toronto Data center.

We will keep this space updated as we make progress on this incident.

Sincerely, Iristel NOC

Investigating: Dear Iristel Customers,

Please be advised that we have connectivity issues in Ontario. This will impact calls coming in and going out We are now investigating the cause of the issue and we will keep you updated as more information is provided to us. We apologize for the interruptions and appreciate your patience.

Sincerely, Iristel NOC

Identified: Dear Iristel Customers,

Due to weather conditions, our remote media gateway in Lindsay, Ontario is currently unreachable. This issue is caused by power failures in the City. PSTN calls in this region are impacted in both directions.

All other regions and services are operating normally.

We will keep this space updated as more information is made available to us.

Sincerely, Iristel NOC

Resolved: This incident has been resolved.

Monitoring: Dear Iristel Customers,

Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time.

The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks.

The call volume has now subsided, issue is considered resolved.

Start time = 05:48 PM EST, Feb 14, 2025 End time = 07:50 PM EST, Feb 14, 2025

Sincerely, Iristel NOC

Resolved: This incident has been resolved.

Monitoring: Dear Iristel Customers,

Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time.

The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks.

The call volume has now subsided, issue is considered resolved.

Start time = 05:48 PM EST, Feb 14, 2025 End time = 07:50 PM EST, Feb 14, 2025

Sincerely, Iristel NOC