CloudSigma Status

Resolved: Dear Valued Customers,

We would like to inform you that the issues encountered in the Zurich cloud have been resolved.

All services in the cloud infrastructure have been restored to normal operations.

If you encounter any issues with your service, please let us know right away.

A detailed RCA of the incident will be distributed to all affected clients in the next 24 hours.

Please accept our sincere apologies for the inconvenience caused.

Identified: We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.

Identified: There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.

Investigating: CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters.

Connectivity has been restored, and we are working on recovering the rest of the services in the cloud.

Please excuse us for the caused inconvenince.

Resolved: For the past several hours, the platform has remained stable, with no new signs of instability. We will continue monitoring the network and the state of the devices to ensure everything remains stable.

Please accept our apologies for the issues and any inconvenience caused, and thank you for your patience and understanding during the problems experienced.

If there is anything else we could assist you with, please do not hesitate to reach out to us.

Monitoring: CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences.

We apologise for the inconvenience caused.

Investigating: CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter.

We appologies for the inconvenience caused.

Resolved: We apologize for the confusion caused by our previous notification regarding the PaaS platform in Geneva.

Please disregard the message, as the PaaS platform in this location is being taken out of service and will no longer be available.

We apologize again for the confusion and appreciate your understanding.

Investigating: CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location.

The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.

Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.

Resolved: Dear Valued Customers,

We would like to inform you that the issues encountered in the Zurich cloud have been resolved.

All services in the cloud infrastructure have been restored to normal operations.

If you encounter any issues with your service, please let us know right away.

A detailed RCA of the incident will be distributed to all affected clients in the next 24 hours.

Please accept our sincere apologies for the inconvenience caused.

Identified: We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.

Identified: There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.

Investigating: CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters.

Connectivity has been restored, and we are working on recovering the rest of the services in the cloud.

Please excuse us for the caused inconvenince.

Resolved: For the past several hours, the platform has remained stable, with no new signs of instability. We will continue monitoring the network and the state of the devices to ensure everything remains stable.

Please accept our apologies for the issues and any inconvenience caused, and thank you for your patience and understanding during the problems experienced.

If there is anything else we could assist you with, please do not hesitate to reach out to us.

Monitoring: CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences.

We apologise for the inconvenience caused.

Investigating: CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter.

We appologies for the inconvenience caused.

Resolved: CloudSigma would like to inform you that the connectivity issues affecting our upstream ISP have been resolved.

Connectivity in the affected Clark and Manila2 locations has been restored, and services should now be operating normally. We will continue to monitor the situation to ensure stable connectivity.

We apologize for any inconvenience caused and appreciate your patience and understanding.

Investigating: CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs.

The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2.

Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.

Resolved: CloudSigma would like to inform you that the connectivity issues affecting our upstream ISP have been resolved.

Connectivity in the affected Clark and Manila2 locations has been restored, and services should now be operating normally. We will continue to monitor the situation to ensure stable connectivity.

We apologize for any inconvenience caused and appreciate your patience and understanding.

Investigating: CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs.

The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2.

Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.