Servers Australia Status

Resolved: We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

Monitoring: Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

Investigating: Network engineers are investigating a process crash affecting BGP on our Sydney routers.

We believe that services should be operational and that this was just a momentary interruption.

Further updates will be provided ASAP.

Resolved: There have been no further disruptions, and this incident has been resolved.

Monitoring: Our engineers identified a large amount of outbound traffic coming from the VDC edge networking services.

This traffic caused the edge to become intermittently unavailable for some customers.

The offending network has been identified and isolated.

All services have been restored.

Please log a case in the MySAU portal if you are still experiencing issues.

Investigating: We are continuing to investigate this issue with our Engineering team.

Investigating: We have been alerted by our monitoring to some issues with some traffic passing through the Edge firewalls, which is affecting some Virtual Datacentre customers. We are investigating further.

Resolved: Whilst replacing the optic the technician inadvertently caused an interruption to traffic for services within Equinix PE2. We have resolved the connectivity issue and postponed additional works regarding this module replacement.

The approximate window was between 05:39:05 and 05:46:00 UTC +0.

If you experienced any issues during this period or have any questions, please get in contact with our Support team.

Monitoring: Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed.

We will provide further updates as available, and set this status to resolved when work is concluded.

Resolved: Whilst replacing the optic the technician inadvertently caused an interruption to traffic for services within Equinix PE2. We have resolved the connectivity issue and postponed additional works regarding this module replacement.

The approximate window was between 05:39:05 and 05:46:00 UTC +0.

If you experienced any issues during this period or have any questions, please get in contact with our Support team.

Monitoring: Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed.

We will provide further updates as available, and set this status to resolved when work is concluded.

Resolved: We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

Monitoring: Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

Investigating: Network engineers are investigating a process crash affecting BGP on our Sydney routers.

We believe that services should be operational and that this was just a momentary interruption.

Further updates will be provided ASAP.

Resolved: There have been no further disruptions, and this incident has been resolved.

Monitoring: Our engineers identified a large amount of outbound traffic coming from the VDC edge networking services.

This traffic caused the edge to become intermittently unavailable for some customers.

The offending network has been identified and isolated.

All services have been restored.

Please log a case in the MySAU portal if you are still experiencing issues.

Investigating: We are continuing to investigate this issue with our Engineering team.

Investigating: We have been alerted by our monitoring to some issues with some traffic passing through the Edge firewalls, which is affecting some Virtual Datacentre customers. We are investigating further.

Resolved: We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

Monitoring: Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

Investigating: Network engineers are investigating a process crash affecting BGP on our Sydney routers.

We believe that services should be operational and that this was just a momentary interruption.

Further updates will be provided ASAP.

Resolved: We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

Monitoring: Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

Investigating: Network engineers are investigating a process crash affecting BGP on our Sydney routers.

We believe that services should be operational and that this was just a momentary interruption.

Further updates will be provided ASAP.

Resolved: We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

Monitoring: Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

Investigating: Network engineers are investigating a process crash affecting BGP on our Sydney routers.

We believe that services should be operational and that this was just a momentary interruption.

Further updates will be provided ASAP.

Resolved: Whilst replacing the optic the technician inadvertently caused an interruption to traffic for services within Equinix PE2. We have resolved the connectivity issue and postponed additional works regarding this module replacement.

The approximate window was between 05:39:05 and 05:46:00 UTC +0.

If you experienced any issues during this period or have any questions, please get in contact with our Support team.

Monitoring: Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed.

We will provide further updates as available, and set this status to resolved when work is concluded.

Resolved: Engineers have since resolved the issues relating to MySAU Portal connectivity, customers will be able to access their accounts and Support ticketing systems as normal.

Customers who are still experiencing issues relating to this may need to clear their browser cache / use a Private Browsing session or alternative device, otherwise feel free to contact our Support team for assistance.

Investigating: Engineers are currently aware of connectivity issues affecting our MySAU / Servers Australia Customer Portal. Customers may have difficulty loading the pages and logging into their Servers Australia accounts.

Further updates will be provided as soon as possible