F5 Distributed Cloud Status

Resolved: We have verified that F5 email services are fully restored following Microsoft's recovery from their service outage. Current Status: Email Support: You can now send new inquiries and receive updates via [email protected] as normal. All incoming emails queued during the outage are now processing.

Support Portal: The MyF5 Support Portal (my.f5.com) remains fully operational for case management.

We apologize for any inconvenience this third-party disruption may have caused and appreciate your patience.

Investigating: We are experiencing a broader issue due to an ongoing Microsoft service outage affecting F5's Exchange email infrastructure. This may prevent or delay emails sent to or from F5 email addresses. Current Impact:

Support Email: Customers attempting to contact F5 Support or the F5 Security Operations Center via email ([email protected]) and Bot Defense may experience significant delivery delays or undelivered messages. Operational Services: All F5 Distributed Cloud data plane and security services continue to operate normally. This issue is strictly isolated to email communications. Alternative Contact Channels: To ensure your requests are processed without delay, please use the following channels:

MyF5 Support Portal: Open, update, and manage your support cases directly at my.f5.com. Phone Support: For urgent assistance, reach our support team by phone using the regional numbers listed in MyF5 Article K000135931. We are continuing to monitor Microsoft's recovery efforts and will provide further updates as they become available.

Investigating: This advisory is to inform you that we are currently monitoring reports of service degradation and following up with Microsoft regarding email ingestion and communication issues, which are impacting F5 ticket creation due to Microsoft email service disruptions.

As part of the broader issues Microsoft is experiencing with its services, F5's [email protected] email address is affected. Consequently, we are currently unable to receive new cases via this email address or distribute support case updates through email.

Microsoft Outage Reference: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

The F5 Distributed Cloud Console remains fully operational. Cases can still be created and updated without issue directly through the Console. We ask that all customers engage with F5 Support via the Console or by phone for the remainder of this incident.

If you are experiencing critical business impact, please contact our support team through your established alternate channels.

Thank you for your continued support and trust in F5.

Resolved: F5 Distributed Cloud services in the SV10 and b-SV10 regions have been restored, and all systems are operating normally. Monitoring has confirmed stable performance, and this incident is now closed.

If you continue to experience issues, please contact F5 Support:

• Email: [email protected] • Phone: F5 Support phone numbers

Monitoring: The F5 Distributed Cloud team confirms that the issue affecting configuration processing across the SV10 and b-SV10 Regional Edges is fully resolved. Services remain stable and are functioning as expected. Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud team has identified an issue affecting configuration processing across the SV10 and b-SV10 Regional Edges. Traffic has already been rerouted to ensure ongoing service stability. Please note that Customer Edge (CE) sites connected to the SV10 region will experience a delay in configuration propagation during this period. Additionally, temporary reporting delays may cause tunnel metrics to display an incorrect down status.

All other services remain operational. Our engineers are actively working on a resolution, and we will share further updates as they become available.

Contact Information:

• Email Support: [email protected]
• Phone Support: https://my.f5.com/manage/s/article/K000135931

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting connectivity issues San Jose (SV10) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 03:48 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: We are pleased to confirm that the service degradation related to delayed Access Logs has been fully resolved. All services have now fully recovered and are functioning as expected.

Our F5 Distributed Cloud team has continued to closely monitor the platform to ensure ongoing stability, and no further issues have been detected.

If you continue to experience any issues or have further questions, please do not hesitate to contact our Support team:

Email support: [email protected] Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

We sincerely appreciate your patience and understanding throughout the resolution process.

Sincerely, F5 Distributed Cloud

Monitoring: F5 Distributed Cloud team have confirmed that the Access logs service continues to operate normally with no further delays or anomalies detected. All F5 Distributed Cloud services remain stable and fully functional.

While standard performance metrics have been restored across all environments, our teams will continue proactive monitoring throughout the day to ensure ongoing stability and sustained performance.

Monitoring: The F5 Distributed Cloud team has validated and confirmed the issue with delay of Access logs functionality has been restored and no more issues are being observed. All other services remain fully operational. We will continue to monitor our service for the next few hours and ensure they are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

Investigating: The F5 Distributed Cloud Team has detected an issue with the delay of access logs in the UI. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.

Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting Distributed Cloud Access logs.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 12:06 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: F5 Distributed Cloud services in the SV10 and b-SV10 regions have been restored, and all systems are operating normally. Monitoring has confirmed stable performance, and this incident is now closed.

If you continue to experience issues, please contact F5 Support:

• Email: [email protected] • Phone: F5 Support phone numbers

Monitoring: The F5 Distributed Cloud team confirms that the issue affecting configuration processing across the SV10 and b-SV10 Regional Edges is fully resolved. Services remain stable and are functioning as expected. Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud team has identified an issue affecting configuration processing across the SV10 and b-SV10 Regional Edges. Traffic has already been rerouted to ensure ongoing service stability. Please note that Customer Edge (CE) sites connected to the SV10 region will experience a delay in configuration propagation during this period. Additionally, temporary reporting delays may cause tunnel metrics to display an incorrect down status.

All other services remain operational. Our engineers are actively working on a resolution, and we will share further updates as they become available.

Contact Information:

• Email Support: [email protected]
• Phone Support: https://my.f5.com/manage/s/article/K000135931

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting connectivity issues San Jose (SV10) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 03:48 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: F5 Distributed Cloud services in the SV10 and b-SV10 regions have been restored, and all systems are operating normally. Monitoring has confirmed stable performance, and this incident is now closed.

If you continue to experience issues, please contact F5 Support:

• Email: [email protected] • Phone: F5 Support phone numbers

Monitoring: The F5 Distributed Cloud team confirms that the issue affecting configuration processing across the SV10 and b-SV10 Regional Edges is fully resolved. Services remain stable and are functioning as expected. Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud team has identified an issue affecting configuration processing across the SV10 and b-SV10 Regional Edges. Traffic has already been rerouted to ensure ongoing service stability. Please note that Customer Edge (CE) sites connected to the SV10 region will experience a delay in configuration propagation during this period. Additionally, temporary reporting delays may cause tunnel metrics to display an incorrect down status.

All other services remain operational. Our engineers are actively working on a resolution, and we will share further updates as they become available.

Contact Information:

• Email Support: [email protected]
• Phone Support: https://my.f5.com/manage/s/article/K000135931

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting connectivity issues San Jose (SV10) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 03:48 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: F5 Distributed Cloud services in the SV10 and b-SV10 regions have been restored, and all systems are operating normally. Monitoring has confirmed stable performance, and this incident is now closed.

If you continue to experience issues, please contact F5 Support:

• Email: [email protected] • Phone: F5 Support phone numbers

Monitoring: The F5 Distributed Cloud team confirms that the issue affecting configuration processing across the SV10 and b-SV10 Regional Edges is fully resolved. Services remain stable and are functioning as expected. Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud team has identified an issue affecting configuration processing across the SV10 and b-SV10 Regional Edges. Traffic has already been rerouted to ensure ongoing service stability. Please note that Customer Edge (CE) sites connected to the SV10 region will experience a delay in configuration propagation during this period. Additionally, temporary reporting delays may cause tunnel metrics to display an incorrect down status.

All other services remain operational. Our engineers are actively working on a resolution, and we will share further updates as they become available.

Contact Information:

• Email Support: [email protected]
• Phone Support: https://my.f5.com/manage/s/article/K000135931

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting connectivity issues San Jose (SV10) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 03:48 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: We have verified that F5 email services are fully restored following Microsoft's recovery from their service outage. Current Status: Email Support: You can now send new inquiries and receive updates via [email protected] as normal. All incoming emails queued during the outage are now processing.

Support Portal: The MyF5 Support Portal (my.f5.com) remains fully operational for case management.

We apologize for any inconvenience this third-party disruption may have caused and appreciate your patience.

Investigating: We are experiencing a broader issue due to an ongoing Microsoft service outage affecting F5's Exchange email infrastructure. This may prevent or delay emails sent to or from F5 email addresses. Current Impact:

Support Email: Customers attempting to contact F5 Support or the F5 Security Operations Center via email ([email protected]) and Bot Defense may experience significant delivery delays or undelivered messages. Operational Services: All F5 Distributed Cloud data plane and security services continue to operate normally. This issue is strictly isolated to email communications. Alternative Contact Channels: To ensure your requests are processed without delay, please use the following channels:

MyF5 Support Portal: Open, update, and manage your support cases directly at my.f5.com. Phone Support: For urgent assistance, reach our support team by phone using the regional numbers listed in MyF5 Article K000135931. We are continuing to monitor Microsoft's recovery efforts and will provide further updates as they become available.

Investigating: This advisory is to inform you that we are currently monitoring reports of service degradation and following up with Microsoft regarding email ingestion and communication issues, which are impacting F5 ticket creation due to Microsoft email service disruptions.

As part of the broader issues Microsoft is experiencing with its services, F5's [email protected] email address is affected. Consequently, we are currently unable to receive new cases via this email address or distribute support case updates through email.

Microsoft Outage Reference: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

The F5 Distributed Cloud Console remains fully operational. Cases can still be created and updated without issue directly through the Console. We ask that all customers engage with F5 Support via the Console or by phone for the remainder of this incident.

If you are experiencing critical business impact, please contact our support team through your established alternate channels.

Thank you for your continued support and trust in F5.

Resolved: We have verified that F5 email services are fully restored following Microsoft's recovery from their service outage. Current Status: Email Support: You can now send new inquiries and receive updates via [email protected] as normal. All incoming emails queued during the outage are now processing.

Support Portal: The MyF5 Support Portal (my.f5.com) remains fully operational for case management.

We apologize for any inconvenience this third-party disruption may have caused and appreciate your patience.

Investigating: We are experiencing a broader issue due to an ongoing Microsoft service outage affecting F5's Exchange email infrastructure. This may prevent or delay emails sent to or from F5 email addresses. Current Impact:

Support Email: Customers attempting to contact F5 Support or the F5 Security Operations Center via email ([email protected]) and Bot Defense may experience significant delivery delays or undelivered messages. Operational Services: All F5 Distributed Cloud data plane and security services continue to operate normally. This issue is strictly isolated to email communications. Alternative Contact Channels: To ensure your requests are processed without delay, please use the following channels:

MyF5 Support Portal: Open, update, and manage your support cases directly at my.f5.com. Phone Support: For urgent assistance, reach our support team by phone using the regional numbers listed in MyF5 Article K000135931. We are continuing to monitor Microsoft's recovery efforts and will provide further updates as they become available.

Investigating: This advisory is to inform you that we are currently monitoring reports of service degradation and following up with Microsoft regarding email ingestion and communication issues, which are impacting F5 ticket creation due to Microsoft email service disruptions.

As part of the broader issues Microsoft is experiencing with its services, F5's [email protected] email address is affected. Consequently, we are currently unable to receive new cases via this email address or distribute support case updates through email.

Microsoft Outage Reference: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

The F5 Distributed Cloud Console remains fully operational. Cases can still be created and updated without issue directly through the Console. We ask that all customers engage with F5 Support via the Console or by phone for the remainder of this incident.

If you are experiencing critical business impact, please contact our support team through your established alternate channels.

Thank you for your continued support and trust in F5.

Resolved: We have verified that F5 email services are fully restored following Microsoft's recovery from their service outage. Current Status: Email Support: You can now send new inquiries and receive updates via [email protected] as normal. All incoming emails queued during the outage are now processing.

Support Portal: The MyF5 Support Portal (my.f5.com) remains fully operational for case management.

We apologize for any inconvenience this third-party disruption may have caused and appreciate your patience.

Investigating: We are experiencing a broader issue due to an ongoing Microsoft service outage affecting F5's Exchange email infrastructure. This may prevent or delay emails sent to or from F5 email addresses. Current Impact:

Support Email: Customers attempting to contact F5 Support or the F5 Security Operations Center via email ([email protected]) and Bot Defense may experience significant delivery delays or undelivered messages. Operational Services: All F5 Distributed Cloud data plane and security services continue to operate normally. This issue is strictly isolated to email communications. Alternative Contact Channels: To ensure your requests are processed without delay, please use the following channels:

MyF5 Support Portal: Open, update, and manage your support cases directly at my.f5.com. Phone Support: For urgent assistance, reach our support team by phone using the regional numbers listed in MyF5 Article K000135931. We are continuing to monitor Microsoft's recovery efforts and will provide further updates as they become available.

Investigating: This advisory is to inform you that we are currently monitoring reports of service degradation and following up with Microsoft regarding email ingestion and communication issues, which are impacting F5 ticket creation due to Microsoft email service disruptions.

As part of the broader issues Microsoft is experiencing with its services, F5's [email protected] email address is affected. Consequently, we are currently unable to receive new cases via this email address or distribute support case updates through email.

Microsoft Outage Reference: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

The F5 Distributed Cloud Console remains fully operational. Cases can still be created and updated without issue directly through the Console. We ask that all customers engage with F5 Support via the Console or by phone for the remainder of this incident.

If you are experiencing critical business impact, please contact our support team through your established alternate channels.

Thank you for your continued support and trust in F5.