F5 Distributed Cloud Status

Monitoring: We’d like to inform you that the DNS service was incorrectly displayed as ‘down’ on the Statuspage between May 5, 10:23 UTC and May 6, 9:58 UTC due to a cosmetic UI issue. Our team has verified that the service remained fully operational throughout this period. The status has now been corrected to reflect the actual availability, although it may take a short while for the update to be fully visible across the Statuspage. We apologize for any confusion this may have caused and appreciate your understanding

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: The issue with F5 Distributed Cloud that was causing intermittent DNS resolution failures, during which customers may have experienced occasional failures while attempting to reach certain endpoints or services relying on DNS lookups, has been resolved, and services are now fully operational. All other services remained fully operational throughout the incident.

This incident has been marked as resolved.

Monitoring: The F5 Distributed Cloud team has validated and confirmed that the issue causing intermittent DNS resolution failures has been resolved.

We are now monitoring the environment closely to ensure continued performance. All systems are currently Operational.

Thank you for your patience while we work to resolve this matter.

Identified: The F5 Distributed Cloud team has identified the root cause of the intermittent DNS resolution failures. Our engineering team is now actively implementing a fix to restore full stability across the affected regions.

While we work on the resolution, some customers may experience occasional failures when attempting to reach certain endpoints or services that rely on DNS lookups.

We will provide further updates as the fix is deployed. Thank you for your continued patience.

Investigating: We are currently investigating intermittent DNS resolution failures affecting multiple regions. Our engineering team is actively working to identify the root cause and restore full stability. Some customers may experience occasional failures when attempting to reach certain endpoints or services that rely on DNS lookups.

We will provide updates here as more information becomes available. Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting one or more services in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 05/08/2026, 04:50 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.