F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: Our investigation confirmed that the DNS service remained fully operational throughout the observed timeframe, and no actual service impact occurred. We would like to inform you that this incident has now been closed. We apologize for any confusion this may have caused and appreciate your understanding.

Monitoring: We’d like to inform you that the DNS service was incorrectly displayed as ‘down’ on the Statuspage between May 5, 10:23 UTC and May 6, 9:58 UTC due to a cosmetic UI issue. Our team has verified that the service remained fully operational throughout this period. The status has now been corrected to reflect the actual availability, although it may take a short while for the update to be fully visible across the Statuspage. We apologize for any confusion this may have caused and appreciate your understanding

Resolved: The issue affecting the F5 Distributed Cloud Global Log Receiver has been resolved. All XC Console core services remains fully operational, and the incident is now closed. Please contact support if you continue to experience any issues.

Monitoring: The F5 Distributed Cloud team has confirmed that Global Log Receiver processing has fully recovered and returned to normal operations. Both live logs and backfill logs are now being generated and accessible within the XC Console. This ensures users can effectively access and audit activities as needed.

As previously communicated, all XC Console core services remained fully functional throughout the duration of this event. This maintained the reliability and integrity of the platform in a steady state.

To further reinforce stability, proactive monitoring will continue to ensure Global Log Receiver services operate as usual. If any issues arise, users are encouraged to contact the F5 support team for assistance. We sincerely appreciate your continued trust in F5.

Identified: F5 Distributed Cloud customers may experience a delay in GLR log streaming. Our teams have identified the issue and are actively working to recover the service and restore normal log delivery as soon as possible. Please note that there is no traffic interruption, and all core XC Console services remain fully operational. We will continue to provide updates as recovery efforts progress and more information becomes available. We appreciate your patience and understanding.

Identified: F5 Distributed Cloud customers may experience a delay in GLR log streaming. Our teams are actively investigating the Global Log Receiver functionality. Please note that there is no traffic interruption and all core XC Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.