F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Monitoring: Dear Valued Customers,

F5 Distributed Cloud Expands Global Footprint into Mexico

We are pleased to announce the launch of a new Regional Edge cluster Mexico (qro1-mx), further expanding the F5 Distributed Cloud global network. This new point of presence strengthens our coverage in Latin America.

The Mexico Regional Edge site delivers:

 1. Reduced latency for customers and end users in Mexico 
 2. Improved application performance through localized traffic processing closer to end users
 3. Full feature parity with all existing Regional Edge sites 

Time: qro1-mx will go live on August 22nd, 2026 at 08:00 am UTC

To ensure uninterrupted connectivity between the F5 Distributed Cloud Mexico Regional Edge site and your origin infrastructure, please update your firewall allowlists to include the network range 159.60.179.0/24 prior to the Mexico RE go-live date

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Resolved: We are pleased to confirm that the service degradation previously affecting the Global Log Receiver and the delay in Access Log streaming have been fully resolved. All services are now fully recovered and functioning as expected.

Following service restoration, our engineering teams have maintained close monitoring of the platform to ensure ongoing stability, and no further issues have been detected. As noted in our previous updates, there was no traffic interruption, and all core F5 Distributed Cloud Console services remained fully operational throughout the duration of this incident.

This incident is now considered closed.

Thank you for your patience and support.

Sincerely, F5 Distributed Cloud

Monitoring: The problem with the Global Log Receiver and the delay in Access Log streaming has been successfully resolved. All services are now fully recovered and functioning as expected.

Our teams will maintain close monitoring of the environment to ensure ongoing stability.

We appreciate your patience and support during this incident.

Investigating: F5 Distributed Cloud customers may experience a delay in Global Log Receiver and Access Log streaming. Our teams are actively investigating the Global Log Receiver functionality. Please note that there is no traffic interruption and all core Distributed Cloud Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting GLR.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 13:24 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: We are pleased to confirm that the service degradation previously affecting the Global Log Receiver and the delay in Access Log streaming have been fully resolved. All services are now fully recovered and functioning as expected.

Following service restoration, our engineering teams have maintained close monitoring of the platform to ensure ongoing stability, and no further issues have been detected. As noted in our previous updates, there was no traffic interruption, and all core F5 Distributed Cloud Console services remained fully operational throughout the duration of this incident.

This incident is now considered closed.

Thank you for your patience and support.

Sincerely, F5 Distributed Cloud

Monitoring: The problem with the Global Log Receiver and the delay in Access Log streaming has been successfully resolved. All services are now fully recovered and functioning as expected.

Our teams will maintain close monitoring of the environment to ensure ongoing stability.

We appreciate your patience and support during this incident.

Investigating: F5 Distributed Cloud customers may experience a delay in Global Log Receiver and Access Log streaming. Our teams are actively investigating the Global Log Receiver functionality. Please note that there is no traffic interruption and all core Distributed Cloud Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting GLR.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 13:24 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The F5 Distributed Cloud team has successfully resolved the issue of the New York Regional Edge. After thorough monitoring, we can confirm that no additional impact has been observed.

We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.

Monitoring: The F5 Distributed Cloud team has successfully completed the emergency maintenance to address the issue at the New York Regional Edge. We are now actively monitoring the environment to ensure ongoing stability. We appreciate your patience and will provide a final update once we confirm that full service stability is maintained.

Identified: The F5 Distributed Cloud team has identified a performance degradation issue specific to the New York Regional Edge and is conducting urgent maintenance to address the problem. While there will be no traffic impact, customers may notice CE tunnels appearing as down. We are working diligently to resolve this matter promptly and will share further updates as soon as we have more information. Thank you for your patience and understanding during this time.