F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are happy to announce the addition of new Regional Edge clusters b-fr4-fra (part of our Frankfurt cluster) and b-tn2-lon (part of our London cluster).

These Regional Edge clusters will contribute to the resilience and reliability of our Resiliency Clusters in Frankfurt and London.

Addition of b-fr4-fra and b-tn2-lon will significantly improve Reliability and Resilience by:

Increasing Redundancy: Distributing workloads across the new cluster ensures better failover options in case of outages, minimizing service disruption. Strengthening Fault Tolerance: The additional cluster bolsters the infrastructure by handling traffic spikes and balancing regional workloads more effectively.

Time: b-fr4-fra and b-tn2-lon will go live on July 21 2025 at 5:00am UTC

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Identified: update #00001

Investigating: Ignore This advisory is to inform you that we are currently investigating reports of service degradation affecting this is a test

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at [Insert Reported Time, e.g., 10:30 AM UTC]; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: This incident has been resolved.

Monitoring: The F5 NGINXaaS team, in collaboration with our Microsoft partner, have resolve the issue that was preventing the creation and updates of NGINXaaS deployments in the affected regions. If you are still experiencing issues with your deployments, please reach out to our support team at https://my.f5.com/manage/s/createcase.

Investigating: We are currently experiencing issues with the NGINXaaS for Azure service related to the provisioning of VMSS instances through our evergreen process. This is impacting the ability of deployments to scale and will prevent the creation of new deployments or the enabling/disabling of certain features, such as NGINX App Protect. NGINX configuration changes and customer traffic are not affected by this issue.

Regions impacted by this issue are the following: centralindia germanywestcentral northeurope southindia swedencentral uksouth ukwest westeurope

Our partner team at Microsoft is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS for Azure provisioning. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 18:58 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.