F5 Distributed Cloud Status

Resolved: The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Identified: The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.

Monitoring: The F5 Distributed Cloud team would like to inform you that we had noticed a brief spike in 5xx responses in Querétaro, Mexico and it has subsequently recovered. Please note that our services remain stable, and we will continue to monitor the environment to ensure reliability and stability.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Resolved: The Distributed Cloud team is pleased to confirm that the issue in Melbourne (me1) region affecting display of metrics within the customer dashboard and Customer Edges has been fully resolved, and service is operating normally. We have completed our monitoring activities and confirmed platform stability.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Monitoring: A fix has been deployed that restores full visibility into Customer Edge health metrics and alerts. We are continuing to monitor to confirm sustained stability.

We appreciate your understanding and patience during this time. Should any further updates arise, we will promptly communicate them to keep you informed.

Investigating: Customer Edge health metrics and alerts are unavailable for Customer Edges connected to the Melbourne (me1-mel) Regional Edge due to a metric reporting issue. Customer traffic is unaffected and flowing normally. Our team is actively investigating and will provide updates as they become available.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting Melbourne region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 04:05 PM UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: This incident has been resolved.

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]