F5 Distributed Cloud Status

Identified: The F5 Distributed Cloud team has identified a performance degradation issue specific to the New York Regional Edge and is conducting urgent maintenance to address the problem. While there will be no traffic impact, customers may notice CE tunnels appearing as down. We are working diligently to resolve this matter promptly and will share further updates as soon as we have more information. Thank you for your patience and understanding during this time.

Monitoring: Dear Valued Customers,

F5 Distributed Cloud Expands Global Footprint into Mexico

We are pleased to announce the launch of a new Regional Edge cluster Mexico (qro1-mx), further expanding the F5 Distributed Cloud global network. This new point of presence strengthens our coverage in Latin America.

The Mexico Regional Edge site delivers:

 1. Reduced latency for customers and end users in Mexico 
 2. Improved application performance through localized traffic processing closer to end users
 3. Full feature parity with all existing Regional Edge sites 

Time: qro1-mx will go live on August 22nd, 2026 at 08:00 am UTC

To ensure uninterrupted connectivity between the F5 Distributed Cloud Mexico Regional Edge site and your origin infrastructure, please update your firewall allowlists to include the network range 159.60.179.0/24 prior to the Mexico RE go-live date

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: The F5 Distributed Cloud team can confirm that the issue affecting the Paris (PA4) Regional Edge and the Global Log Receiver (GLR) service has been fully resolved.

We sincerely appreciate your patience and understanding throughout this event. All services are now operating as expected.

Investigating: We are currently investigating a service degradation in the Paris (PA4) region that began around 14th Aug at 14:50 UTC. Engineering teams have observed an increase in 5xx responses and are actively investigating the underlying cause.

We are continuing to monitor the situation closely and will provide further updates as more information becomes available.

• During our investigation, we observed an increase in latency affecting the Global Log Receiver service in the Paris (PA4) region