F5 Distributed Cloud Status

Resolved: The F5 Distributed Cloud team validated and confirmed the issue with accessing the logs in the Distributed Cloud Portal has been restored and no more issues are being observed. All other services remain fully operational. This incident has been marked as resolved. Please contact our support team if you are facing issues.

Monitoring: The F5 Distributed Cloud Support Team has identified an issue with accessing the logs in the Distributed Cloud Portal. This issue does not impact data integrity or traffic processing. Our engineers applied the fix restore full functionality, logs in the Distributed Cloud Portal are operating as expected. We will continue to monitor closely for some time to ensure full stability

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting XC Console Logs

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 18:50 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Investigating: The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will continue to monitor the situation and share updates as additional information becomes available.

Investigating: The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will continue to monitor the situation and share updates as additional information becomes available.

Investigating: The F5 Distributed Cloud team is actively performing detailed and intrusive testing to identify and address the root cause of the issue impacting Synthetic Monitor observability in the Singapore region. Our priority is to restore full functionality as quickly as possible. We will continue to monitor the situation closely and share timely updates as additional information becomes available.

Investigating: The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will share further updates as more information becomes available.

Investigating: The F5 Distributed Cloud team is actively working toward a resolution of the issue affecting Synthetic Monitor observability in the Singapore region. We will share updates as more information becomes available.

Investigating: The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.

Investigating: The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.

Investigating: The F5 Distributed Cloud team has identified an issue with Synthetic monitor observability from Singapore region. Our team is actively working to resolve the issue, if you're experiencing any service degradation, please contact our support team.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting Singapore PoP.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 7:00 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The F5 Distributed Cloud team has validated and confirmed the issue affecting the creation of new customer edges in the AWS cloud environment. This incident has now been resolved. If you are still experiencing any issues, please contact our support team for assistance.

Monitoring: The F5 Distributed Cloud team has identified the root cause and successfully implemented a resolution for the issue that was affecting the creation of new customer edges in the AWS cloud environment. We will maintain proactive monitoring to ensure ongoing service stability. If you continue to experience any issues, please contact F5 Support for further assistance.

Identified: The F5 Distributed Cloud team has identified an issue impacting the creation of new customer edges in the AWS cloud environment (specifically in AWS VPC/TGW), existing customer edges are functioning normally and remain unaffected. Our team is actively working to resolve this as quickly as possible, and we will keep you updated on the progress.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting globally.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 07:00 AM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Monitoring: F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Identified: Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details: Start Time: 23/06/25 14:26 UTC Estimated Date of Restoration: NA Reference ID: INC-20250623-349

Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected].

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely, F5 Distributed Cloud

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting stockholm region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact on Jun at 23 14:26 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Monitoring: Dear customers:

The F5 Distributed Cloud support team has identified and fixed the issue affecting XC vips.

We will maintain proactive monitoring to ensure ongoing service stability. If you continue to experience any issues, please contact F5 Support for further assistance.

Identified: Dear customers:

We strongly recommend implementing the fix outlined in the following article: https://my.f5.com/manage/s/article/K000152246. Updating the description on the load balancer, as described in the article, will trigger the config synchronization, effectively addressing the issue. Please note that this incident may be impacting other customers as well, which could result in delays in support responses from our SOC team. To help us prioritize urgent cases, we kindly ask that you reach out to support only if the recommended fix does not resolve the problem.

For customers seeking further reassurance about routing traffic back, we can confirm that other customers who have applied the fix have experienced stable outcomes. As an additional measure of precaution, we recommend waiting until the incident is declared fully service restored before routing traffic back through the load balancer to ensure service stability to your operation.

Investigating: Please note that the workaround recommended in our previous updates is designed to trigger a configuration sync, which will help in resolving the issue. Kindly proceed with implementing the change as outlined in the link below:

https://my.f5.com/manage/s/article/K000152246

Updating the description on the load balancer will initiate the synchronisation of the configuration database with our central database.

Please contact support if you require any assistance in implementing the workaround.

Investigating: Please note that the workaround has been reinstated and customers can proceed with applying the change as per the link below: https://my.f5.com/manage/s/article/K000152246

Please contact support if you require any assistance to implement the workaround.

We are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

Investigating: Please note that we encountered a temporary issue, and the current workaround is not performing as expected. We continue to work tirelessly in resolving the issue and will share further updates once the workaround has been reinstated.

Investigating: As mentioned in our last update, customers can perform a no-impact configuration change on the load balancer and the origin object to restore the services as a workaround.

Please refer to this link below for more information regarding the implementation of the workaround: https://my.f5.com/manage/s/article/K000152246

Investigating: The F5 Distributed Cloud support team is actively working to resolve this issue. In the meantime, as a workaround, customers can perform a no-impact configuration change on the load balancer and the origin object to restore the services.

We are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

Investigating: The F5 Distributed Cloud support team has identified an issue with some of the distributed cloud endpoint configurations. Our team is actively working to resolve this incident, we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting some of our services.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 07:00 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Monitoring: Dear Valued Customers,

We are happy to announce the addition of new Regional Edge cluster c-dc12-ash . c-dc12-ash is part of our Ashburn datacenter. This Regional Edge will contribute to the resilience and reliability of our Resiliency Cluster in Ashburn data center. Addition of c-dc12-ash will significantly improve Reliability and Resilience by:

Increasing Redundancy: Distributing workloads across the new cluster ensures better failover options in case of outages, minimizing service disruption. Strengthening Fault Tolerance: The additional cluster bolsters the infrastructure by handling traffic spikes and balancing regional workloads more effectively.

Time: c-dc12-ash will go live on June 28 2025 at 6:00 am UTC

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Resolved: The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Monitoring: F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Identified: Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details: Start Time: 23/06/25 14:26 UTC Estimated Date of Restoration: NA Reference ID: INC-20250623-349

Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected].

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely, F5 Distributed Cloud

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting stockholm region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact on Jun at 23 14:26 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.