F5 Distributed Cloud Status

Resolved: The F5 Distributed Cloud team has resolved the instance management issue affecting the NGINX One Console. Console services, APIs, and management functions are operating normally.

Throughout the incident, customer application traffic remained unaffected, and existing NGINX instances continued serving live traffic without disruption.

Recovery actions have been completed. We appreciate your patience and understanding while we worked to resolve this issue.

Monitoring: The F5 Distributed Cloud team has successfully resolved the instance management for the NGINX One Console, and Console services and APIs are currently operating normally.

Customer application traffic remained entirely unaffected throughout the incident, and existing NGINX instances continued to serve live traffic without disruption. Management and control plane operations are fully accessible. Our teams are actively monitoring system performance to ensure sustained stability.

We will continue to monitor system performance and provide further updates as they become available. We appreciate your patience and understanding.

Investigating: The F5 Distributed Cloud team is currently investigating an issue affecting access to the NGINX One Console, with Console APIs currently returning 503 Service Unavailable errors.

Customer application traffic remains entirely unaffected. Existing NGINX instances are fully operational and continue to serve live traffic normally, with no disruption to the data plane or application availability.

The impact is strictly limited to the NGINX One Console. Management and control plane operations—such as configuration changes and monitoring performed through the Console—are temporarily unavailable.

Our teams are actively working to identify the root cause and restore full Console access as quickly as possible. We will share further updates as more information becomes available.

We appreciate your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINX One.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 12:28 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The F5 Distributed Cloud team has successfully resolved the intermittent loss of Access Logs and Global Log Receiver services in the Mumbai (b-mb2) region.

All affected log streaming services have returned to standard operation. There was no traffic interruption during this event, and all core Distributed Cloud Console services remained fully operational.

All other services remain fully operational. This incident has been marked as resolved.

Monitoring: The F5 Distributed Cloud team has successfully resolved the intermittent loss of Access Logs and Global Log Receiver services in the Mumbai (b-mb2) region.

All affected log streaming services have returned to standard operation, and our teams are closely monitoring system performance to ensure sustained stability. There was no traffic interruption during this event, and all core Distributed Cloud Console services remained fully operational.

We appreciate your patience and understanding throughout this incident.

Investigating: F5 Distributed Cloud team is observing intermittent loss of Access Logs and Global Log Receiver in Mumbai (b-mb2) region. Our teams are actively investigating the issue. Please note that there is no traffic interruption and all core Distributed Cloud Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of intermittent loss of access logs in Mumbai (b-mb2) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 10/01/2026, 04:25 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Resolved: We are pleased to report that the configuration propagation delays affecting our Distributed Cloud systems have been completely resolved.

Our engineering teams have completed their recovery work, and after closely monitoring our platform, we can confirm that all systems are stable and processing traffic normally.

We know how important these services are to your business operations and truly appreciate your patience and partnership while we worked to put this right. If you have any remaining questions or need assistance, our support team is ready to help through your usual contact channels.

Sincerely, F5 Distributed Cloud

Monitoring: Most regions are now fully recovered and actively processing traffic normally. Our technical teams have made significant progress, and we are currently monitoring all systems closely to ensure continued stability and performance.

We truly appreciate your continued patience during this recovery period.

Identified: Our engineering teams continue to actively work on resolving the underlying issue.

We are monitoring the systems closely as we work toward full resolution. All other services remain unaffected and continue to operate normally.

Thank you again for your patience and partnership as we complete our work on this issue.

Identified: We are actively addressing an issue that is currently causing propagation delays within the F5 Distributed Cloud configuration systems. Our technical teams are thoroughly investigating the root cause to restore normal performance.

During this period, some customers may experience intermittent 5xx errors when attempting to apply or access configurations.

All other services are unaffected and continue to operate normally.

We sincerely appreciate your patience and understanding during this time.

Investigating: Distributed Cloud customers are experiencing delays in configuration propagation when creating a new Load Balancer or modifying an existing one. All other services remain fully operational. Our team is actively investigating and will provide updates as they become available.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 1:17 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Identified: The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.

Monitoring: The F5 Distributed Cloud team would like to inform you that we had noticed a brief spike in 5xx responses in Querétaro, Mexico and it has subsequently recovered. Please note that our services remain stable, and we will continue to monitor the environment to ensure reliability and stability.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Resolved: The Distributed Cloud team is pleased to confirm that the issue in Melbourne (me1) region affecting display of metrics within the customer dashboard and Customer Edges has been fully resolved, and service is operating normally. We have completed our monitoring activities and confirmed platform stability.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Monitoring: A fix has been deployed that restores full visibility into Customer Edge health metrics and alerts. We are continuing to monitor to confirm sustained stability.

We appreciate your understanding and patience during this time. Should any further updates arise, we will promptly communicate them to keep you informed.

Investigating: Customer Edge health metrics and alerts are unavailable for Customer Edges connected to the Melbourne (me1-mel) Regional Edge due to a metric reporting issue. Customer traffic is unaffected and flowing normally. Our team is actively investigating and will provide updates as they become available.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting Melbourne region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 04:05 PM UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.