F5 Distributed Cloud Status

Monitoring: We’d like to inform you that the DNS service was incorrectly displayed as ‘down’ on the Statuspage between May 5, 10:23 UTC and May 6, 9:58 UTC due to a cosmetic UI issue. Our team has verified that the service remained fully operational throughout this period. The status has now been corrected to reflect the actual availability, although it may take a short while for the update to be fully visible across the Statuspage. We apologize for any confusion this may have caused and appreciate your understanding

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: The F5 Distributed Cloud team has successfully resolved the issue that was causing Synthetic Monitoring service degradation. Services are now functioning as expected, and we will continue to monitor to ensure ongoing stability. Please note that all core XC Console services remained fully operational throughout the incident.

If you have any questions or continue to experience issues, please reach out to our support team through your established channels. This incident is now considered resolved.

We appreciate your patience and understanding while we worked to restore service.

Monitoring: The F5 Distributed Cloud team has recovered the issue that was affecting the Synthetic Monitoring. Services are now functioning as expected and under monitoring. If you have any questions or concerns, please feel free to reach out to our support team.

Identified: The F5 Distributed Cloud team had identified a service degradation on the synthetic monitoring. Our teams are actively working on the recovery. Please note that all core XC Console services remain fully operational. We will share further updates as more information becomes available. If you're experiencing any service degradation, please contact our support team.

We appreciate your patience and understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting the synthetic monitoring.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 20:00 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The F5 Distributed Cloud team confirmed that all CDN services and nodes are fully operational. Traffic is flowing normally, and this incident has now been resolved.

If you're still experiencing any issues, please do not hesitate to contact F5 Support for assistance.

Monitoring: The F5 Distributed Cloud team confirms that all CDN nodes are fully operational. Traffic is flowing normally and no further disruption is expected at this time. We remain in a monitoring phase to ensure continued stability and optimal performance. Please contact our support team if you need assistance. Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud team is actively working on the recovery of affected CDN nodes. We can confirm that traffic disruption is no longer expected, users may continue to experience latency during this period. We will share further updates on the progress as they become available, please feel free to reach out to our support team for prompt assistance.

Identified: The F5 Distributed Cloud team has identified the the issue affecting CDN services and are actively working on corrective measures. We will share further updates on the progress as they become available, please feel free to reach out to our support team for prompt assistance.

Investigating: The F5 Distributed Cloud CDN services are experiencing service degradation issue, It is impacting our CDN capabilities during this duration. Customers may experience intermittent traffic disruptions and increased latency as traffic is being rerouted to healthy CDN nodes during this period. We will continue to monitor the situation closely and share timely updates as additional information becomes available.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting the F5 XC's internal CDN edge nodes.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 00:30 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The issue affecting DNS resolution has been fully resolved, and all services are operating normally. Our teams have validated system stability and will continue to monitor to ensure consistent performance. Thank you for your patience while we worked to resolve this issue. If you have any questions or concerns, please feel free to reach out to our support team.

Contact information

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

We appreciate your understanding and cooperation as we continue to improve our services.

Sincerely, F5 Distributed Cloud

Monitoring: The F5 Distributed Cloud team has successfully resolved the issue that was causing intermittent DNS resolution failures. All services are now operating normally, and we are closely monitoring the environment to ensure continued stability and performance.

Investigating: At approximately 16:25 UTC, we identified DNS-related issues resulting in availability degradation for some services. Customers utilizing F5 DNS may be affected. Our engineering teams are actively working on corrective measures to address these resolution issues. Additionally, we are investigating the root cause and implementing further mitigation strategies to prevent recurrence. We are committed to keeping you informed and will share another update within 60 minutes, or sooner if more information becomes available. Thank you for your patience as we work to resolve this issue.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting our DNS services.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 04:50 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.