F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

F5 Distributed Cloud Expands Global Footprint into Mexico

We are pleased to announce the launch of a new Regional Edge cluster Mexico (qro1-mx), further expanding the F5 Distributed Cloud global network. This new point of presence strengthens our coverage in Latin America.

The Mexico Regional Edge site delivers:

 1. Reduced latency for customers and end users in Mexico 
 2. Improved application performance through localized traffic processing closer to end users
 3. Full feature parity with all existing Regional Edge sites 

Time: qro1-mx will go live on August 13th, 2026 at 8:00 am UTC

To ensure uninterrupted connectivity between the F5 Distributed Cloud Mexico Regional Edge site and your origin infrastructure, please update your firewall allowlists to include the network range 159.60.179.0/24 prior to the Mexico RE go-live date

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: We're pleased to confirm the issue affecting the DNS service has been resolved, and the service is now operating normally.

Our engineering teams have addressed the underlying issue and have verified system stability. We'll continue to keep a close watch on DNS performance to ensure everything remains stable and consistent.

If you have any questions or need assistance, please contact our Support team:

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely, F5 Distributed Cloud

Monitoring: The issue that caused the DNS propagation lag has been resolved, and services are operating normally.

Our teams have confirmed system stability, and we will continue to closely monitor DNS to ensure ongoing stability and consistent performance.

If you have any questions or need assistance, please contact our support team.

Contact information

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

We appreciate your understanding as we continue working to improve our services.

Identified: The issue affecting DNS propagation has been identified and our teams are working on the lag resolution.

Thank you for your patience while we work to resolve this issue. If you have any questions or concerns, please feel free to reach out to our support team.

Contact information

• Email support: [email protected]
• Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

We appreciate your understanding and cooperation as we continue to improve our services.

Investigating: F5 Distributed Cloud is currently investigating an issue affecting the DNS propagation.

Our engineering teams are actively investigating the root cause and working toward a resolution.

Please note that other Distributed Cloud services are not affected.

We will provide additional updates as soon as more information becomes available.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS propagation.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 04:17 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.