F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are pleased to announce the launch of a new Regional Edge cluster Atlanta (At1-atl), which marks a significant step in enhancing the resilience and reliability of our North America Regional Edge infrastructure.

The addition of the At1-atl Regional Edge cluster brings substantial improvements to our operational capabilities by:

Enhancing Redundancy: By distributing workloads across this new cluster, we ensure better failover capabilities, minimizing service disruptions during potential outages.

Reinforcing Fault Tolerance: The At1-atl cluster strengthens our overall infrastructure by efficiently managing traffic spikes and better balancing regional workloads, ultimately offering a more robust and reliable experience for our users.

This development underscores our commitment to delivering greater availability, stability, and service quality across the North America Regional Edge network.

Time: At1-atl will go live on April 15 2025 at 4:00 am UTC

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Resolved: This incident has now been marked as resolved. All other services remained fully operational throughout the incident. If you continue to experience issues, please contact the F5 Support team for assistance.

Thank you for your patience and understanding while we worked to restore full service.

Monitoring: The intermittent DNS resolution failures affecting CDN traffic in the European regions have been successfully resolved. All impacted services are now operating normally.

Our engineering team has completed the required remediation steps, and no further disruptions are expected. We will continue to closely monitor system performance to ensure ongoing stability.

Should you encounter any related issues, please contact our support team for further assistance.

Thank you for your patience while we worked to restore full service.

Identified: The F5 Distributed Cloud team identified and addressed connectivity failures that were impacting CDN traffic processing in the Europe region. To mitigate the intermittency experienced, a workaround was implemented, stabilizing the affected services and reducing disruption. At this time, all XC Console core services remain operational and in a steady state. Our team is actively pursuing a permanent resolution to the issue. Additional updates will be provided as soon as further information becomes available.

Investigating: We are currently investigating intermittent DNS resolution failures for the CDN domain in the Europe region. Some customers may experience occasional failures when attempting to reach certain endpoints or services that rely on DNS lookups.

Our engineering team is actively working to identify the root cause and restore full stability. At this time, the impact appears to be localized to the Europe region, and all other regions are operating normally.

We will provide updates here as more information becomes available. Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS resolution.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 14:44 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.