F5 Distributed Cloud Status

Identified: The F5 NGINXaaS team has identified an issue where creation of new NGINXaaS for Azure deployments is failing in the East US2 and West US3 regions. Existing deployments are not affected and continue to operate normally. All other operations are functioning as expected, and all other regions are not impacted.

Our partner team at Microsoft is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available. If you are experiencing a critical business impact, please contact our support team (https://my.f5.com/manage/s/createcase).

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS for Azure deployment creation failing in eastus2 and westus3 in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 02/05/2026, 23:39 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Monitoring: Dear Valued Customer,

Please note that the deadline to allowlist the new Regional Edge IP ranges has been extended to January 5, 2026. These IP ranges will be used when we provision new Distributed Cloud Regional Edge sites. At this time, we do not yet have a confirmed date for when the new Regional Edge sites will go live. A separate notification will be sent in advance of those sites entering production.

If you have any questions, please contact us at [email protected]

Monitoring: Dear Valued Customers,

Please note that the deadline to allowlist the new Regional Edge IP ranges has been updated to 27 November 2025

If you have any questions, please feel free to contact us at [email protected]

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our Regional Edge sites. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before Nov 15th 2025. New IP Ranges:

Americas: 185.94.142.128/25 159.60.177.0/24 159.60.175.0/24 159.60.179.0/24 159.60.181.0/24 159.60.183.0/24

Europe: 159.60.161.0/24 159.60.163.0/24

Asia: 159.60.185.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: The F5 Distributed Cloud team monitored the services and confirmed the issue impacting metrics visualization is resolved. If you experience any issue, please contact F5 Support for further assistance.

Monitoring: Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. Currently, the issue with metric visualisation has been resolved. If you experience any issue, please contact F5 Support for further assistance.

Identified: The F5 Distributed Cloud support team has identified an issue affecting the display of metrics within the customer dashboard. This is a visual-only anomaly and does not impact traffic processing, core functionalities, or data log generation. Our team is actively working to resolve the issue at the earliest.

We will keep you informed with updates as progress is made. Thank you for your understanding and patience as we work to address this issue.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting performance dashboard metrics in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 02/05/2026, 08:30 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Resolved: The issue with the delay of access logs in the UI along with Global Log Receiver functionality has been resolved. All essential Distributed Cloud Console components continue fully operational. This incident has been marked as resolved.

Monitoring: The F5 Distributed Cloud team has identified and applied a fix for this issue. All services are fully operational and operating as expected. We are actively monitoring the situation to ensure stability, and will provide further updates as necessary.

Identified: We remain in the recovery phase with no impact to live log availability. All services are operating as expected; however, brief intervals of elevated latency may still be observed. Access logs continue to be accessible via the Distributed Cloud Console UI and the Global Log Receiver. All essential Distributed Cloud Console components are fully operational. The F5 Distributed Cloud team is actively monitoring the situation and will provide further updates as necessary.

Identified: We remain in the recovery phase with no impact to live log availability. All services are operating as expected; however, brief intervals of elevated latency may still be observed. Access logs continue to be accessible via the Distributed Cloud Console UI and the Global Log Receiver. All essential Distributed Cloud Console components are fully operational. The F5 Distributed Cloud team is actively monitoring the situation and will provide further updates as necessary.

Identified: We continue to be in recovery phase along with no issues with live logs availability. All services are functioning as expected, although short intervals of elevated latency may still be observed. Access logs remain accessible via the Distributed Cloud Console UI and the Global Log Receiver. All essential Distributed Cloud Console components are fully operational. The F5 Distributed Cloud team is closely monitoring the situation and will share further updates.

Identified: We remain in the recovery phase. Services are operating normally, though brief periods of increased latency may occur. Access logs continue to be available through the Distributed Cloud Console UI and the Global Log Receiver. All core Distributed Cloud Console services are operational. The F5 Distributed Cloud team is actively monitoring the environment and will provide additional updates as needed.

Identified: We are currently in the recovery phase. During this recovery phase, services are expected to operate normally, though brief periods of increased latency may be experienced. Access logs remain available through the Distributed Cloud Console UI and the Global Log Receiver. All core Distributed Cloud Console services are currently operational. F5 Distributed Cloud team is actively monitoring the environment and will provide additional updates as needed.

Identified: The F5 Distributed Cloud team continues to maintain mitigation measures while working toward a permanent resolution. Access logs remain available via the Distributed Cloud Console UI and the Global Log Receiver, and all core Distributed Cloud Console services remain fully operational. At this time, the status remains unchanged, and the engineering team continues to be actively engaged in restoration efforts. We will continue to provide updates as additional information becomes available and appreciate your patience and understanding.

Identified: The F5 Distributed Cloud team has identified the issue and is actively implementing mitigation strategies while working on a permanent resolution. Access logs are currently accessible via the Distributed Cloud Console UI and the Global Log Receiver. The team continues to investigate and address the root cause of the issue. Please note that all core Distributed Cloud Console services remain fully operational. We are committed to keeping you informed and will provide further updates as more information becomes available. We sincerely appreciate your patience and understanding during this time.

Identified: The F5 Distributed Cloud team continues to diligently investigate the delay in access logs within the UI, as well as the functionality of the Global Log Receiver. Please be assured that all core XC Console services are fully operational. Further updates will be communicated as additional information becomes available. We appreciate your patience and understanding

Identified: The F5 Distributed Cloud team remains actively engaged in troubleshooting the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. We will keep you updated with any new information.

Identified: The F5 Distributed Cloud team remains actively engaged in troubleshooting the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. We will keep you updated with any new information.

Identified: The F5 Distributed Cloud Support team detected another issue with the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.

Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud Support Team is making progress in resolving the delay in access logs and the Global Log Receiver as quickly as possible, all other services continue to operate normally. We will provide further updates as they become available.

Identified: The F5 Distributed Cloud Support Team is actively working to fix the delay of access logs and Global Log Receiver, all other services are operating normally. We will provide further updates as they become available.

Investigating: The F5 Distributed Cloud Support Team detected an issue with the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.

Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Logs Receiver (GLR).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 01/26/2026, 14:30 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: We are writing to confirm that the heightened monitoring period has concluded. DNS services have remained stable and fully operational and continue to perform as expected.

If you observe any anomalies or have questions, please contact F5 Distributed Cloud Support team.

Thank you for your continued support and trust in F5.

Monitoring: The F5 Distributed Cloud team previously identified an issue impacting DNS Services. The services are currently operational and under close monitoring to ensure continued performance. We will continue to provide updates as additional information becomes available and appreciate your patience and understanding.