F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: Following a period of post-restoration monitoring, we have confirmed the issue impacting the ability to perform changes in Distributed Cloud components and Customer Dashboard loading has been resolved. Customers should now be able to create and modify endpoint configurations normally, and dashboards should load as expected. Services are fully operational. Thank you for your patience and understanding throughout this incident.

Monitoring: Our engineering teams have recovered the ability to perform changes in XC components and dashboard loading. Services are now operational and our engineering teams are closely monitoring the environment to ensure ongoing stability. We appreciate your understanding and will continue to provide additional updates as needed.

Investigating: Our engineering teams remain actively engaged in investigating the issue impacting the ability to perform changes in XC components and dashboard loading. Please note that all other services remain fully operational and existing configurations are not impacted. We will continue to provide updates as recovery efforts progress and more information becomes available. We appreciate your patience and understanding.

Investigating: Our engineering teams remain actively engaged in investigating the issue. Please note that all other services remain fully operational and existing configurations are not impacted. We will continue to provide updates as recovery efforts progress and more information becomes available. We appreciate your patience and understanding.

Investigating: The F5 Distributed Cloud support team has identified an issue where customers might experience delays in config propagation when creating a new endpoint or modifying an existing one. Please note that all other services remain fully operational and existing configurations are not impacted. Our teams are actively investigating the issue and we will share further updates as more information becomes available. Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting one or more services. We will provide more details as they become available.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 11:25 AM UTC. • Our incident response team has been fully mobilized. • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: Following a period of post-restoration monitoring, we have confirmed the issue impacting the ability to perform changes in Distributed Cloud components and Customer Dashboard loading has been resolved. Customers should now be able to create and modify endpoint configurations normally, and dashboards should load as expected. Services are fully operational. Thank you for your patience and understanding throughout this incident.

Monitoring: Our engineering teams have recovered the ability to perform changes in XC components and dashboard loading. Services are now operational and our engineering teams are closely monitoring the environment to ensure ongoing stability. We appreciate your understanding and will continue to provide additional updates as needed.

Investigating: Our engineering teams remain actively engaged in investigating the issue impacting the ability to perform changes in XC components and dashboard loading. Please note that all other services remain fully operational and existing configurations are not impacted. We will continue to provide updates as recovery efforts progress and more information becomes available. We appreciate your patience and understanding.

Investigating: Our engineering teams remain actively engaged in investigating the issue. Please note that all other services remain fully operational and existing configurations are not impacted. We will continue to provide updates as recovery efforts progress and more information becomes available. We appreciate your patience and understanding.

Investigating: The F5 Distributed Cloud support team has identified an issue where customers might experience delays in config propagation when creating a new endpoint or modifying an existing one. Please note that all other services remain fully operational and existing configurations are not impacted. Our teams are actively investigating the issue and we will share further updates as more information becomes available. Thank you for your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting one or more services. We will provide more details as they become available.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 11:25 AM UTC. • Our incident response team has been fully mobilized. • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Identified: We would like to provide a further update regarding the ongoing service conditions.

Mitigation and recovery efforts are progressing, and we continue to actively monitor the environment to ensure service stability.

Services continue to operate as usual, but there may be delays in the delivery of access logs.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide an update regarding the current service conditions.

We continue to actively collaborate with our service provider and are closely monitoring the situation while advancing mitigation efforts to stabilize the affected services. While some services may still experience delays, we are working diligently to minimize the impact and restore consistent operations as quickly as possible.

Further updates will be shared as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide another update regarding current service conditions.

We remain actively engaged with our service provider and are continuing to monitor the situation closely while advancing mitigation efforts to improve stability across the affected services. Some services may still experience delays, and we are working to reduce impact and return to consistent operation as quickly as possible.

We will share further updates as additional information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to share a further update regarding current service conditions.

We remain actively engaged with our service provider and continue to monitor the situation closely while progressing mitigation efforts to support stability across the affected services. Some services may still experience delays, and we are working to minimize impact and restore consistent operation as quickly as possible.

We will provide additional updates as more information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

We remain actively engaged with our service provider and are continuing mitigation efforts to address service stability across all affected services. While some services may still experience delays, we are working diligently to minimize impact and ensure consistent operation.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted.

At this time, the following services and features may be impacted:

• GLR services in Europe – currently unable to send logs to customer environments, all other regions are online
• Firewall deployments – may experience delays in provisioning
• Tunnel provisioning – may experience delays
• Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored

We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding

Identified: We have confirmed the situation has worsened at our service provider, and as a result GLR services are currently unavailable. We are working closely with the provider to restore service as quickly as possible, while also exploring additional mitigation options to minimize impact to your services.We will provide additional updates as needed.

Thank you for your patience and understanding.

Identified: We are currently monitoring an incident affecting one of our service providers. We have implemented mitigations to reduce or prevent customer impact; however, if conditions worsen, customers may experience a loss of Global Log Receiver (GLR) services.

Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed.

Thank you for your understanding.

Identified: We would like to provide a further update regarding the ongoing service conditions.

Mitigation and recovery efforts are progressing, and we continue to actively monitor the environment to ensure service stability.

Services continue to operate as usual, but there may be delays in the delivery of access logs.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide an update regarding the current service conditions.

We continue to actively collaborate with our service provider and are closely monitoring the situation while advancing mitigation efforts to stabilize the affected services. While some services may still experience delays, we are working diligently to minimize the impact and restore consistent operations as quickly as possible.

Further updates will be shared as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide another update regarding current service conditions.

We remain actively engaged with our service provider and are continuing to monitor the situation closely while advancing mitigation efforts to improve stability across the affected services. Some services may still experience delays, and we are working to reduce impact and return to consistent operation as quickly as possible.

We will share further updates as additional information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to share a further update regarding current service conditions.

We remain actively engaged with our service provider and continue to monitor the situation closely while progressing mitigation efforts to support stability across the affected services. Some services may still experience delays, and we are working to minimize impact and restore consistent operation as quickly as possible.

We will provide additional updates as more information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

We remain actively engaged with our service provider and are continuing mitigation efforts to address service stability across all affected services. While some services may still experience delays, we are working diligently to minimize impact and ensure consistent operation.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted.

At this time, the following services and features may be impacted:

• GLR services in Europe – currently unable to send logs to customer environments, all other regions are online
• Firewall deployments – may experience delays in provisioning
• Tunnel provisioning – may experience delays
• Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored

We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding

Identified: We have confirmed the situation has worsened at our service provider, and as a result GLR services are currently unavailable. We are working closely with the provider to restore service as quickly as possible, while also exploring additional mitigation options to minimize impact to your services.We will provide additional updates as needed.

Thank you for your patience and understanding.

Identified: We are currently monitoring an incident affecting one of our service providers. We have implemented mitigations to reduce or prevent customer impact; however, if conditions worsen, customers may experience a loss of Global Log Receiver (GLR) services.

Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed.

Thank you for your understanding.