F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas: 159.60.177.0/24 159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: We are pleased to confirm that the issue has been fully resolved.

All affected services have been restored and are operating normally, with no ongoing customer impact. Platform functionality has returned to expected operating levels, and this incident is now considered closed.

We appreciate your patience and support throughout this incident.

Monitoring: We would like to provide a further update on the current service situation.

All services have fully recovered and are operating normally. Platform stability has been restored, and access logs along with GLR processing are back to expected levels.There is no ongoing impact to customers.

Our teams will continue monitoring the environment closely to ensure continuous stability.

Thank you for your patience and support throughout this event.

Monitoring: We would like to provide a further update on the current service situation.

All services have fully recovered and are operating normally. Access logs and GLR processing have returned to expected levels across the platform. There is no ongoing impact to customers, and the platform remains stable.

Our teams will continue to closely monitor the environment to ensure ongoing stability.

Thank you for your patience, understanding, and support throughout this event.

Identified: We would like to provide a further update on the current service situation.

The overall service status remains unchanged. Platform services continue to operate within expected parameters, with access logs and GLR processing remaining at normal operating levels.

Our teams remain actively engaged in monitoring the environment to ensure continued service stability and will maintain close observation of the platform as recovery activities continue.

We sincerely appreciate your continued patience, understanding, and support throughout this event.

Identified: We would like to provide a further update on the current service situation.

Recovery efforts have continued to progress, and we are pleased to report that platform services are now operating within expected parameters. Access logs and GLR processing have now returned to normal operating levels.

Our teams remain actively engaged in monitoring the environment to ensure continued service stability and will continue to closely observe the platform as recovery activities progress.

We sincerely appreciate your continued patience, understanding, and support throughout this event.

Identified: We would like to share a further update on the current service situation.

Recovery efforts continue to progress, and our teams remain fully engaged in restoring complete service stability while maintaining close oversight of overall system health.

We are pleased to report continued improvements across the platform. In addition, the previously observed access log lag has now been fully resolved. While overall system performance has improved, GLR is still experiencing some residual processing lag, which our teams are actively working to remediate.

We will continue to closely monitor the situation and share further updates as additional progress is made.

We sincerely appreciate your continued patience and understanding.

Identified: We would like to provide an additional update regarding the current service conditions.

Progress on recovery remains ongoing, and our teams continue to work diligently to restore all impacted services while maintaining close oversight of overall system health. At this time, we are still within the recovery phase as these activities proceed. Although the majority of services are functioning normally, some customers may continue to encounter delays in the processing and availability of access logs and GLR data during this period.

We will continue to provide additional updates as more details become available.

We sincerely appreciate your patience and understanding.

Identified: We would like to share a further update on the current service situation.

Progress on recovery remains ongoing, and our teams continue to work diligently to restore all impacted services while maintaining close oversight of overall system health. At this time, we are still within the recovery phase as these activities proceed. Although the majority of services are functioning normally, some customers may continue to encounter delays in the processing and availability of access logs and GLR data during this period.

We will continue to provide additional updates as more details become available.

We sincerely appreciate your patience and understanding.

Identified: We would like to provide an additional update regarding the current service conditions.

Recovery activities continue to advance steadily, and our teams remain fully engaged in restoring the affected services while closely monitoring overall platform stability. While services are largely operating as expected, some customers may continue to experience delays in the availability of access logs and GLR data as recovery efforts progress.

We will share further updates as additional information becomes available.

We appreciate your continued patience and understanding.

Identified: We would like to provide a further update regarding the ongoing service conditions.

Recovery efforts continue to make steady progress, and we remain actively engaged in restoring the affected services while closely monitoring overall service stability.

Services continue to operate as usual; however, customers may experience delays in the delivery of access logs and GLR data while recovery activities remain underway.

We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding.

Identified: We would like to provide a further update regarding the ongoing service conditions.

Mitigation and recovery efforts are progressing, and we continue to actively monitor the environment to ensure service stability.

Services continue to operate as usual, but there may be delays in the delivery of access logs.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide an update regarding the current service conditions.

We continue to actively collaborate with our service provider and are closely monitoring the situation while advancing mitigation efforts to stabilize the affected services. While some services may still experience delays, we are working diligently to minimize the impact and restore consistent operations as quickly as possible.

Further updates will be shared as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide another update regarding current service conditions.

We remain actively engaged with our service provider and are continuing to monitor the situation closely while advancing mitigation efforts to improve stability across the affected services. Some services may still experience delays, and we are working to reduce impact and return to consistent operation as quickly as possible.

We will share further updates as additional information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to share a further update regarding current service conditions.

We remain actively engaged with our service provider and continue to monitor the situation closely while progressing mitigation efforts to support stability across the affected services. Some services may still experience delays, and we are working to minimize impact and restore consistent operation as quickly as possible.

We will provide additional updates as more information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

We remain actively engaged with our service provider and are continuing mitigation efforts to address service stability across all affected services. While some services may still experience delays, we are working diligently to minimize impact and ensure consistent operation.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted.

At this time, the following services and features may be impacted:

• GLR services in Europe – currently unable to send logs to customer environments, all other regions are online
• Firewall deployments – may experience delays in provisioning
• Tunnel provisioning – may experience delays
• Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored

We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding

Identified: We have confirmed the situation has worsened at our service provider, and as a result GLR services are currently unavailable. We are working closely with the provider to restore service as quickly as possible, while also exploring additional mitigation options to minimize impact to your services.We will provide additional updates as needed.

Thank you for your patience and understanding.

Identified: We are currently monitoring an incident affecting one of our service providers. We have implemented mitigations to reduce or prevent customer impact; however, if conditions worsen, customers may experience a loss of Global Log Receiver (GLR) services.

Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed.

Thank you for your understanding.

Monitoring: The issue has been identified and EU GLR log processing lag has been restored to normal levels. Our engineering teams are continuing to monitor closely to ensure the service returns to and remains at normal operating levels. We will provide additional updates as needed

Investigating: The F5 Distributed Cloud is currently investigating a degradation affecting Global Log Receiver (GLR) in the EU region. Our engineering teams are actively working to identify the root cause. We are closely monitoring the environment to ensure continued platform stability and will provide additional updates as more information becomes available.

Please note that there is no traffic interruption and all core Distributed Cloud Console services remain fully operational.

We will share further updates as more information becomes available.

We appreciate your patience and understanding.

Resolved: We are pleased to confirm that the issue has been fully resolved.

All affected services have been restored and are operating normally, with no ongoing customer impact. Platform functionality has returned to expected operating levels, and this incident is now considered closed.

We appreciate your patience and support throughout this incident.

Monitoring: We would like to provide a further update on the current service situation.

All services have fully recovered and are operating normally. Platform stability has been restored, and access logs along with GLR processing are back to expected levels.There is no ongoing impact to customers.

Our teams will continue monitoring the environment closely to ensure continuous stability.

Thank you for your patience and support throughout this event.

Monitoring: We would like to provide a further update on the current service situation.

All services have fully recovered and are operating normally. Access logs and GLR processing have returned to expected levels across the platform. There is no ongoing impact to customers, and the platform remains stable.

Our teams will continue to closely monitor the environment to ensure ongoing stability.

Thank you for your patience, understanding, and support throughout this event.

Identified: We would like to provide a further update on the current service situation.

The overall service status remains unchanged. Platform services continue to operate within expected parameters, with access logs and GLR processing remaining at normal operating levels.

Our teams remain actively engaged in monitoring the environment to ensure continued service stability and will maintain close observation of the platform as recovery activities continue.

We sincerely appreciate your continued patience, understanding, and support throughout this event.

Identified: We would like to provide a further update on the current service situation.

Recovery efforts have continued to progress, and we are pleased to report that platform services are now operating within expected parameters. Access logs and GLR processing have now returned to normal operating levels.

Our teams remain actively engaged in monitoring the environment to ensure continued service stability and will continue to closely observe the platform as recovery activities progress.

We sincerely appreciate your continued patience, understanding, and support throughout this event.

Identified: We would like to share a further update on the current service situation.

Recovery efforts continue to progress, and our teams remain fully engaged in restoring complete service stability while maintaining close oversight of overall system health.

We are pleased to report continued improvements across the platform. In addition, the previously observed access log lag has now been fully resolved. While overall system performance has improved, GLR is still experiencing some residual processing lag, which our teams are actively working to remediate.

We will continue to closely monitor the situation and share further updates as additional progress is made.

We sincerely appreciate your continued patience and understanding.

Identified: We would like to provide an additional update regarding the current service conditions.

Progress on recovery remains ongoing, and our teams continue to work diligently to restore all impacted services while maintaining close oversight of overall system health. At this time, we are still within the recovery phase as these activities proceed. Although the majority of services are functioning normally, some customers may continue to encounter delays in the processing and availability of access logs and GLR data during this period.

We will continue to provide additional updates as more details become available.

We sincerely appreciate your patience and understanding.

Identified: We would like to share a further update on the current service situation.

Progress on recovery remains ongoing, and our teams continue to work diligently to restore all impacted services while maintaining close oversight of overall system health. At this time, we are still within the recovery phase as these activities proceed. Although the majority of services are functioning normally, some customers may continue to encounter delays in the processing and availability of access logs and GLR data during this period.

We will continue to provide additional updates as more details become available.

We sincerely appreciate your patience and understanding.

Identified: We would like to provide an additional update regarding the current service conditions.

Recovery activities continue to advance steadily, and our teams remain fully engaged in restoring the affected services while closely monitoring overall platform stability. While services are largely operating as expected, some customers may continue to experience delays in the availability of access logs and GLR data as recovery efforts progress.

We will share further updates as additional information becomes available.

We appreciate your continued patience and understanding.

Identified: We would like to provide a further update regarding the ongoing service conditions.

Recovery efforts continue to make steady progress, and we remain actively engaged in restoring the affected services while closely monitoring overall service stability.

Services continue to operate as usual; however, customers may experience delays in the delivery of access logs and GLR data while recovery activities remain underway.

We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding.

Identified: We would like to provide a further update regarding the ongoing service conditions.

Mitigation and recovery efforts are progressing, and we continue to actively monitor the environment to ensure service stability.

Services continue to operate as usual, but there may be delays in the delivery of access logs.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide an update regarding the current service conditions.

We continue to actively collaborate with our service provider and are closely monitoring the situation while advancing mitigation efforts to stabilize the affected services. While some services may still experience delays, we are working diligently to minimize the impact and restore consistent operations as quickly as possible.

Further updates will be shared as more information becomes available. Thank you for your patience and understanding.

Identified: We would like to provide another update regarding current service conditions.

We remain actively engaged with our service provider and are continuing to monitor the situation closely while advancing mitigation efforts to improve stability across the affected services. Some services may still experience delays, and we are working to reduce impact and return to consistent operation as quickly as possible.

We will share further updates as additional information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to share a further update regarding current service conditions.

We remain actively engaged with our service provider and continue to monitor the situation closely while progressing mitigation efforts to support stability across the affected services. Some services may still experience delays, and we are working to minimize impact and restore consistent operation as quickly as possible.

We will provide additional updates as more information becomes available.

Thank you for your continued patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

We remain actively engaged with our service provider and are continuing mitigation efforts to address service stability across all affected services. While some services may still experience delays, we are working diligently to minimize impact and ensure consistent operation.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding as we work to restore full services.

Identified: We would like to provide an update regarding current service conditions.

Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted.

At this time, the following services and features may be impacted:

• GLR services in Europe – currently unable to send logs to customer environments, all other regions are online
• Firewall deployments – may experience delays in provisioning
• Tunnel provisioning – may experience delays
• Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored

We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact.

We will continue to share updates as new information becomes available.

Thank you for your patience and understanding

Identified: We have confirmed the situation has worsened at our service provider, and as a result GLR services are currently unavailable. We are working closely with the provider to restore service as quickly as possible, while also exploring additional mitigation options to minimize impact to your services.We will provide additional updates as needed.

Thank you for your patience and understanding.

Identified: We are currently monitoring an incident affecting one of our service providers. We have implemented mitigations to reduce or prevent customer impact; however, if conditions worsen, customers may experience a loss of Global Log Receiver (GLR) services.

Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed.

Thank you for your understanding.

Postmortem: ## Root Cause Statement

The incident was caused by a fiber cut on a major regional ISP’s network (Airtel) between Indonesia and India. This disruption led to widespread congestion throughout the region, and across multiple networks with dependencies on Airtel. F5’s network and infrastructure remained fully operational throughout the event and did not experience any outage or service degradation.

As a result of the fiber cut, some Internet traffic to/from India and nearby regions was degraded, leading to increased latency, intermittent timeouts/packet loss, and slowness.

Mitigation: Upon detection of the event, F5 implemented traffic engineering measures within the F5 Distributed Cloud backbone to re-route our traffic away from the fault in Airtel’s network, deliberately avoiding the impacted network segment, reducing our exposure to the provider’s outage, and improving overall service performance for our customers.

Resolved: We would like to provide an update on the previously reported connectivity issues affecting customers in the India region.

The issue has now been resolved, and services have returned to normal operation. The disruption was caused by an external network fiber cut impacting connectivity between Singapore and India.

We will continue to closely monitor the environment to ensure continued service stability. Thank you for your patience and understanding.

Investigating: F5 has received reports from customers in the India region about connectivity issues, including increased latency and request timeouts when accessing applications.We are actively monitoring the situation and will continue to provide updates as and when additional information becomes available.

Investigating: This advisory is to inform you that we are currently investigating reports of latency and intermittent timeouts with specific service provider.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 11:50 AM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Postmortem: ## Root Cause Statement

The incident was caused by a fiber cut on a major regional ISP’s network (Airtel) between Indonesia and India. This disruption led to widespread congestion throughout the region, and across multiple networks with dependencies on Airtel. F5’s network and infrastructure remained fully operational throughout the event and did not experience any outage or service degradation.

As a result of the fiber cut, some Internet traffic to/from India and nearby regions was degraded, leading to increased latency, intermittent timeouts/packet loss, and slowness.

Mitigation: Upon detection of the event, F5 implemented traffic engineering measures within the F5 Distributed Cloud backbone to re-route our traffic away from the fault in Airtel’s network, deliberately avoiding the impacted network segment, reducing our exposure to the provider’s outage, and improving overall service performance for our customers.

Resolved: We would like to provide an update on the previously reported connectivity issues affecting customers in the India region.

The issue has now been resolved, and services have returned to normal operation. The disruption was caused by an external network fiber cut impacting connectivity between Singapore and India.

We will continue to closely monitor the environment to ensure continued service stability. Thank you for your patience and understanding.

Investigating: F5 has received reports from customers in the India region about connectivity issues, including increased latency and request timeouts when accessing applications.We are actively monitoring the situation and will continue to provide updates as and when additional information becomes available.

Investigating: This advisory is to inform you that we are currently investigating reports of latency and intermittent timeouts with specific service provider.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 11:50 AM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.