F5 Distributed Cloud Status

Monitoring: Dear Valued Customers,

We are pleased to announce the launch of a new Regional Edge cluster, Mil1-Mil (Milan), which marks a significant step in enhancing the resilience and reliability of our EU Regional Edge infrastructure.

The addition of the Mil1-Mil Regional Edge cluster brings substantial improvements to our operational capabilities by:

Enhancing Redundancy: By distributing workloads across this new cluster, we ensure better failover capabilities, minimizing service disruptions during potential outages.

Reinforcing Fault Tolerance: The Mil1-Mil cluster strengthens our overall infrastructure by efficiently managing traffic spikes and better balancing regional workloads, ultimately offering a more robust and reliable experience for our users.

This development underscores our commitment to delivering greater availability, stability, and service quality across the EU Regional Edge network.

Time: MIL1-MIL will go live on March 27 2025 at 4:00 am UTC

If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Monitoring: Dear Valued Customer,

Please note that the deadline to allowlist the new Regional Edge IP ranges has been extended to January 5, 2026. These IP ranges will be used when we provision new Distributed Cloud Regional Edge sites. At this time, we do not yet have a confirmed date for when the new Regional Edge sites will go live. A separate notification will be sent in advance of those sites entering production.

If you have any questions, please contact us at [email protected]

Monitoring: Dear Valued Customers,

Please note that the deadline to allowlist the new Regional Edge IP ranges has been updated to 27 November 2025

If you have any questions, please feel free to contact us at [email protected]

Monitoring: Dear Valued Customers,

We are adding new IP ranges to our Regional Edge sites. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before Nov 15th 2025. New IP Ranges:

Americas: 185.94.142.128/25 159.60.177.0/24 159.60.175.0/24 159.60.179.0/24 159.60.181.0/24 159.60.183.0/24

Europe: 159.60.161.0/24 159.60.163.0/24

Asia: 159.60.185.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at [email protected]

Resolved: The F5 Distributed Cloud team has successfully resolved the issue impacting the Global Logs Receiver (GLR). Live log visibility has been fully restored in the Distributed Cloud console dashboard, and backfill logs have been recovered as expected. The system is now functioning normally, with no further impact anticipated. We sincerely appreciate your patience and understanding throughout the resolution process.

Monitoring: The F5 Distributed Cloud team has confirmed that Global Log Receiver processing has fully recovered and returned to normal operations. Both live logs and backfill logs are now being generated and accessible within the XC Console. This ensures users can effectively access and audit activities as needed.

As previously communicated, all XC Console core services remained fully functional throughout the duration of this event. This maintained the reliability and integrity of the platform in a steady state.

To further reinforce stability, proactive monitoring will continue to ensure Global Log Receiver services operate as usual. If any issues arise, users are encouraged to contact the F5 support team for assistance. We sincerely appreciate your continued trust in F5.

Investigating: The F5 Distributed Cloud team has confirmed that GLR (Global Log Repository) processing has recovered and continues operating normally. While GLR processing is stable, our team is actively addressing the log lag issues observed. However, there is no impact on network traffic at this time. All core XC Console services continue to function without disruption, maintaining the reliability and operational integrity of the platform. We appreciate your patience and understanding as we work to resolve the remaining issues towards service restoration.

Identified: The F5 Distributed Cloud team has confirmed that GLR processing has recovered and is operating normally. We are continuing to work on the remaining issue where logs for newly created objects are not currently available. There is no impact to traffic, and all core XC Console services remain fully operational. Further updates will be provided as they become available. Thank you for your patience and understanding.

Identified: The F5 Distributed Cloud team has identified the issue and is actively working to restore service. GLR log processing is recovering; however, logs for newly created objects are currently not available. We are actively working to resolve this issue. There is no traffic impact, and all core XC Console services remain fully operational. We will share further updates as they become available. Thank you for your patience and understanding.

Investigating: The F5 Distributed Cloud customers may experience a slight delay in GLR log streaming. Our teams are actively investigating the Global Log Receiver functionality. Please note that there is no traffic interruption and all core XC Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

Investigating: This advisory is to inform you that we are currently investigating reports of service degradation affecting GLR lag within the Distributed Cloud environment.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status: • We have identified potential service impact at 10:38 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Resolved: The issue affecting CDN purge operations on the Distributed Cloud Console has been resolved. CDN purge functionality is now fully restored and operating as expected. This incident has been marked as resolved.

Identified: The F5 Distributed Cloud team is investigating an issue affecting CDN purge operations. There is no impact to CDN traffic delivery and all other XC Console services remain fully operational. We are actively working on mitigation and will provide updates as more information becomes available.