SolarWinds Observability status is Operational

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SolarWinds Observability Alerting

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SolarWinds Observability DEM

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded Data Ingestion [NA-01, NA-02, EU-01, APJ-01]
Started 13 Sep 2024 13:55:43 (5 days ago), resolved 13 Sep 2024 14:25:01 (5 days ago)
Minor Incident
Resolved
Alerting
DEM

Data Ingestion from DEM probe Washington are affected. We are investigating.

SolarWinds Observability Outage Survival Guide

A step-by-step guide to help you survive a SolarWinds Observability outage
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    SolarWinds Observability Components

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    SolarWinds Observability Login

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    SolarWinds Observability Alerting

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    Degraded Data Ingestion [NA-01, NA-02, EU-01, APJ-01]
    Started 13 Sep 2024 13:55:43 (5 days ago), resolved 13 Sep 2024 14:25:01 (5 days ago)
    Minor Incident
    Resolved
    Alerting
    DEM

    Data Ingestion from DEM probe Washington are affected. We are investigating.

    SolarWinds Observability APM

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    SolarWinds Observability DEM

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    Degraded Data Ingestion [NA-01, NA-02, EU-01, APJ-01]
    Started 13 Sep 2024 13:55:43 (5 days ago), resolved 13 Sep 2024 14:25:01 (5 days ago)
    Minor Incident
    Resolved
    Alerting
    DEM

    Data Ingestion from DEM probe Washington are affected. We are investigating.

    SolarWinds Observability RUM

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    SolarWinds Observability Logs

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    SolarWinds Observability Database Observability

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    SolarWinds Observability Network Observability

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    SolarWinds Observability Kubernetes Observability

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    SolarWinds Observability Infrastructure Observability

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    SolarWinds Observability Agent Downloads and Updates

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    SolarWinds Observability AIOps Service

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    SolarWinds Observability Alternatives

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    DEX - app.controlup.com - Platform Services
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    OTP codes not being received via email.
    Started 5 Aug 2024 09:10:03 (1 month ago), still ongoing
    Major Incident
    Investigating
    DEX - app.controlup.com - Platform Services
    DEX - app.controlup.com - Platform Services
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Insights
    More...

    We are currently investigating an issue that is affecting customers receiving OTP codes via email. We will provide further updates as soon as possible.

    VDI & DaaS - Login Services - Console
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    OTP codes not being received via email.
    Started 5 Aug 2024 09:10:03 (1 month ago), still ongoing
    Major Incident
    Investigating
    DEX - app.controlup.com - Platform Services
    DEX - app.controlup.com - Platform Services
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Insights
    More...

    We are currently investigating an issue that is affecting customers receiving OTP codes via email. We will provide further updates as soon as possible.

    See all
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    Catchpoint Systems Node Page Individual Node Maintenance

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    Backbone node Auckland, NZ - Vodafone unplanned maintenance
    Started 19 Jul 2024 02:50:02 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Auckland, NZ - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node New York, US - Equinix Metal unplanned maintenance
    Started 29 Jul 2024 01:09:16 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node New York, US - Equinix Metal have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Washington, US - Google Cloud unplanned maintenance
    Started 2 Aug 2024 03:22:29 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Washington, US - Google Cloud have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Auckland, NZ - Vocus unplanned maintenance
    Started 4 Aug 2024 13:14:42 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Auckland, NZ - Vocus have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node LM - Bangalore, IN - ACT unplanned maintenance
    Started 13 Aug 2024 05:48:11 (1 month ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node LM - Bangalore, IN - ACT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Adelaide, AU - TPG IPv6 unplanned maintenance
    Started 16 Aug 2024 06:56:02 (1 month ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Adelaide, AU - TPG IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Abuja, NG - Layer3 unplanned maintenance
    Started 23 Aug 2024 00:40:41 (27 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Abuja, NG - Layer3 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Seoul, KR - Dreamline unplanned maintenance
    Started 30 Aug 2024 05:29:18 (19 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Seoul, KR - Dreamline have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Seoul, KR - HCLC unplanned maintenance
    Started 30 Aug 2024 05:29:48 (19 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Seoul, KR - HCLC have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Ankara, TR - Turk Telekom IPv6 unplanned maintenance
    Started 2 Sep 2024 00:38:16 (17 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Ankara, TR - Turk Telekom IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone nodes New York, US - Level3 and New York, US - Level3 IPv6 unplanned maintenance
    Started 2 Sep 2024 21:53:31 (16 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint Backbone nodes New York, US - Level3 and New York, US - Level3 IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    New Nodes Release Halifax, CA
    Started 5 Sep 2024 03:27:44 (14 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint have deployed new node to the following location.

    • Halifax, CA - Multihomed
    Backbone node Nuremberg, DE - Vodafone unplanned maintenance
    Started 5 Sep 2024 07:46:42 (13 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Nuremberg, DE - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Delhi, IN - Reliance IPv6 unplanned maintenance
    Started 6 Sep 2024 10:58:39 (12 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Delhi, IN - Reliance IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Paris, FR - Scaleway Emergency unplanned maintenance
    Started 11 Sep 2024 10:01:07 (7 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Paris, FR - Scaleway has been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.

    The IP addresses of the servers would be changing, due to changes in providers' end. If you have IP white-listing applied on your end please update the corresponding new IP addresses in your network firewall(s) to match the new ones.

    Paris, FR - Scaleway Old IP : 51.159.183.106 New IP : 51.159.187.50

    Backbone node Joao Pessoa, BR - Sitecnet and Joao Pessoa, BR - Sitecnet IPv6 unplanned maintenance
    Started 13 Sep 2024 14:52:59 (5 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Joao Pessoa, BR - Sitecnet and Joao Pessoa, BR - Sitecnet IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Hong Kong, HK - TATA unplanned maintenance
    Started 13 Sep 2024 04:04:45 (5 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Hong Kong, HK - TATA have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Accra, GH - Web4Africa unplanned maintenance
    Started 12 Sep 2024 19:23:01 (6 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Accra, GH - Web4Africa have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Tokyo, JP - KDDI unplanned maintenance
    Started 16 Sep 2024 18:59:08 (2 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint Backbone node Tokyo, JP - KDDI have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Zurich, CH - IPTP unplanned maintenance
    Started 17 Sep 2024 01:56:39 (2 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Zurich, CH - IPTP have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node London, UK - Equinix Metal unplanned maintenance
    Started 16 Sep 2024 04:24:26 (2 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint Backbone node London, UK - Equinix Metal have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Catchpoint Systems Node Page Nodes - North America

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    Datadog US1 RUM

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    RU
    Started 8 Aug 2024 15:40:15 (1 month ago), still ongoing
    Major Incident
    Investigating
    RUM

    We are currently investigating this issue.

    See all
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    Neurons (MLU)
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    End of life notice for Neurons (feature) - Legacy Bots
    Started 4 Jul 2024 11:26:35 (3 months ago), still ongoing
    Minor Incident
    Monitoring
    Neurons (MLU)
    Neurons (NVU)
    Neurons (UKU)
    Neurons (FRU)

    We’re excited to introduce our new and improved bots experience! As part of this upgrade, we’re retiring the legacy Neurons feature. Here’s what you need to know:

    Migration: If you’re currently using Neurons, we recommend migrating to the new bots experience. You’ll find an import utility that allows you to seamlessly transfer your existing data.

    Functioning State: Neurons legacy bots will remain functional until August 1st.

    Error Message: Starting August 1st, Neurons will display an error message prompting you to upgrade to new bots.

    Data Removal: We’ll provide an additional month (until September 1st) for any remaining data before removing Neurons completely.

    Neurons (NVU)
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    End of life notice for Neurons (feature) - Legacy Bots
    Started 4 Jul 2024 11:26:35 (3 months ago), still ongoing
    Minor Incident
    Monitoring
    Neurons (MLU)
    Neurons (NVU)
    Neurons (UKU)
    Neurons (FRU)

    We’re excited to introduce our new and improved bots experience! As part of this upgrade, we’re retiring the legacy Neurons feature. Here’s what you need to know:

    Migration: If you’re currently using Neurons, we recommend migrating to the new bots experience. You’ll find an import utility that allows you to seamlessly transfer your existing data.

    Functioning State: Neurons legacy bots will remain functional until August 1st.

    Error Message: Starting August 1st, Neurons will display an error message prompting you to upgrade to new bots.

    Data Removal: We’ll provide an additional month (until September 1st) for any remaining data before removing Neurons completely.

    See all
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