Box Status

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

‌

On September 15, 2025, between 2:23 AM and 2:43 AM PT, some users may have experienced slowness and errors when accessing Box. During this time, some of our database clusters encountered unexpected issues. Our automated remediation systems began responding to the failures, and one affected database cluster was restored quickly. For the remaining clusters, remediation attempts were delayed due to conflicting maintenance occurring at the same time. Our engineering teams then intervened manually to failover the impacted database systems, which restored service for majority of the users. Between 2:43 AM and 4:43 AM PT, a limited number of users may have continued to experience slowness and errors when interacting with some Box features. To restore full service to all users, additional manual configuration changes were applied. We are working on improvements to our automated remediation systems to help prevent similar issues from occurring in the future.

‌

We are conducting a full engineering postmortem, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

‌

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

‌

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

Investigating: Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

‌

On September 15, 2025, between 2:23 AM and 2:43 AM PT, some users may have experienced slowness and errors when accessing Box. During this time, some of our database clusters encountered unexpected issues. Our automated remediation systems began responding to the failures, and one affected database cluster was restored quickly. For the remaining clusters, remediation attempts were delayed due to conflicting maintenance occurring at the same time. Our engineering teams then intervened manually to failover the impacted database systems, which restored service for majority of the users. Between 2:43 AM and 4:43 AM PT, a limited number of users may have continued to experience slowness and errors when interacting with some Box features. To restore full service to all users, additional manual configuration changes were applied. We are working on improvements to our automated remediation systems to help prevent similar issues from occurring in the future.

‌

We are conducting a full engineering postmortem, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

‌

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

‌

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

Investigating: Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Enterprise Reports has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Monitoring: We are continuing to monitor for any additional impact. We have seen improvements with Enterprise Reports so far.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for Enterprise Reports. We are continuing to monitor for any additional impact.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Investigating: Our team is still actively investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.

Investigating: Our team is investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

‌

On September 15, 2025, between 2:23 AM and 2:43 AM PT, some users may have experienced slowness and errors when accessing Box. During this time, some of our database clusters encountered unexpected issues. Our automated remediation systems began responding to the failures, and one affected database cluster was restored quickly. For the remaining clusters, remediation attempts were delayed due to conflicting maintenance occurring at the same time. Our engineering teams then intervened manually to failover the impacted database systems, which restored service for majority of the users. Between 2:43 AM and 4:43 AM PT, a limited number of users may have continued to experience slowness and errors when interacting with some Box features. To restore full service to all users, additional manual configuration changes were applied. We are working on improvements to our automated remediation systems to help prevent similar issues from occurring in the future.

‌

We are conducting a full engineering postmortem, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

‌

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

‌

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

Investigating: Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. API Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

Investigating: Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

Investigating: Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Investigating: Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

‌

On September 15, 2025, between 2:23 AM and 2:43 AM PT, some users may have experienced slowness and errors when accessing Box. During this time, some of our database clusters encountered unexpected issues. Our automated remediation systems began responding to the failures, and one affected database cluster was restored quickly. For the remaining clusters, remediation attempts were delayed due to conflicting maintenance occurring at the same time. Our engineering teams then intervened manually to failover the impacted database systems, which restored service for majority of the users. Between 2:43 AM and 4:43 AM PT, a limited number of users may have continued to experience slowness and errors when interacting with some Box features. To restore full service to all users, additional manual configuration changes were applied. We are working on improvements to our automated remediation systems to help prevent similar issues from occurring in the future.

‌

We are conducting a full engineering postmortem, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

‌

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

‌

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Monitoring: Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified: Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

Investigating: Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.