Box Status

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.

Postmortem: Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On June 12, 2025 between 10:50 AM PT and 1:10 PM PT, users experienced difficulties while working in Box. During this time, uploads, downloads, preview, and Box Notes functionalities were impacted. This was due to a global outage affecting Box’s critical third party cloud services.

We are partnering with our service providers to do an in-depth postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we will publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,

The Box Team

Resolved: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Monitoring: We are continuing to monitor for any additional impact.

Monitoring: All of our services are performing at robust levels. We continue to actively monitor our services.

Monitoring: Our cloud service provider has mostly recovered and we are working to continually bring services back and are in communication with our provider around full recovery of the services impacted.

Identified: Due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We have actively engaged with our Cloud service provider and are partnering with them to prioritize recovery of our services, In parallel, we continue investigating all means possible to provide a prompt recovery of our services

Investigating: We are continuing to investigate this issue.

Investigating: Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to utilize Box Notes. We will provide additional information as it becomes available.