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Network Issues in AU-Sydney-M-1

Started 15 Sep 2025 16:38:12 (15 hours ago), resolved 15 Sep 2025 16:51:01 (15 hours ago)

Major Incident

Resolved

AU-Sydney-M-1 Network

We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.

Resolved: The networking issue in our AU-Sydney-M-1 Region has now been resolved.

The following symptoms should now be alleviated:

Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
Failures when making VM state changes in the affected region (run, suspend, shutdown)

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

15 Sep 2025 16:51:01 (15 hours ago)

Monitoring: We have have made preliminary changes to alleviate an issue previously reported with one network sub-system in our AU-Sydney-M-1 Region. Our Engineers continue to work on this issue with high priority.

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance:

Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
Failures when making VM state changes in the affected region (run, suspend, shutdown)

We will provide an additional update within one hour.

15 Sep 2025 16:45:23 (15 hours ago)

Identified: We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.

15 Sep 2025 16:38:12 (15 hours ago)

See all updates

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Network Issues in AU-Sydney-M-1

Started 15 Sep 2025 16:38:12 (15 hours ago), resolved 15 Sep 2025 16:51:01 (15 hours ago)

Major Incident

Resolved

AU-Sydney-M-1 Network

We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.

Resolved: The networking issue in our AU-Sydney-M-1 Region has now been resolved.

The following symptoms should now be alleviated:

Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
Failures when making VM state changes in the affected region (run, suspend, shutdown)

This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

15 Sep 2025 16:51:01 (15 hours ago)

The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance:

Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.)
Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
Failures when making VM state changes in the affected region (run, suspend, shutdown)

We will provide an additional update within one hour.

15 Sep 2025 16:45:23 (15 hours ago)

Identified: We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Issues with VM connectivity to outside internet in affected region
Connectivity issues between the affected region and other regions (copy to region, VPN, etc.)
VM Import / Export tasks in this region may fail

We will provide an additional update within one hour.

15 Sep 2025 16:38:12 (15 hours ago)

See all updates

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