Skytap Status

Resolved: The storage issue in our NL-Amsterdam-M-1 Region has now been resolved.

The following symptoms should now be alleviated:

• Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
• Degraded disk read/write performance for some running Virtual Machines in this region
• Deploying from templates in this region may fail
• Saving templates in this region may fail
• Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Identified: We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
• Degraded disk read/write performance for some running Virtual Machines in this region
• Deploying from templates in this region may fail
• Saving templates in this region may fail
• Copying environments or templates out of this region may fail
• VM Imports and Exports out of this region may fail

We will provide an additional update within one hour.

Resolved: The issue related to hosting services in our US-East-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Monitoring: We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East-2 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Investigating: We are investigating reports regarding an issue related to hosting services in our US-East-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.