Skytap Status

Resolved: The issue related to hosting services in our APAC-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state.

If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

Identified: We are continuing to remediate an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

Identified: We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

Resolved: The issue related to hosting services in our APAC-2 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state.

If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

Identified: We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update once we have any change in this status.

Identified: We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update once we have any change in this status.

Identified: We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

Identified: We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

• Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
• Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

Investigating: We are investigating reports regarding an issue related to hosting services in our APAC-2 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Resolved: This issue has been resolved, and the Corporate Website (www.skytap.com) should be available again to all users.

As previously mentioned, the Kyndryl Cloud Uplift Portal (cloud.skytap.com) and all Kyndryl Cloud Uplift customer Virtual Machines were unaffected by this issue.

Monitoring: We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority.

At this time, cloud.skytap.com should be available.

We will provide an additional update within one hour.

Monitoring: We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority.

At this time, cloud.skytap.com should be available.

We will provide an additional update within one hour.

Identified: We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026.

Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable.

Our engineers continue to work on resolving this issue. We will provide the next update within one hour.

Identified: We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026.

Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable.

Our engineers continue to work on resolving this issue. We will provide the next update within one hour.

Identified: We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Our engineers are actively working to resolve this issue.

We will provide an update within one hour.

Investigating: We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. We are currently investigating this issue.

We will provide an update within one hour.