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Recently Resolved Incidents

Hosting Degradation in US-West

Started 23 Dec 2025 05:34:38 (6 days ago), resolved 23 Dec 2025 07:47:57 (6 days ago)

Critical Incident

Resolved

US-West x86 Compute

We are investigating reports regarding an issue related to hosting services in our US-West Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Resolved: The issue related to hosting services in our US-West Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

23 Dec 2025 07:47:57 (6 days ago)

Monitoring: We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-West Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

23 Dec 2025 07:27:17 (6 days ago)

Identified: We are continuing to work on a fix for this issue.

23 Dec 2025 06:48:08 (6 days ago)

Identified: We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

23 Dec 2025 05:51:15 (6 days ago)

Investigating: We are investigating reports regarding an issue related to hosting services in our US-West Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

23 Dec 2025 05:34:38 (6 days ago)

See all updates

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Hosting Degradation in US-West

Started 23 Dec 2025 05:34:38 (6 days ago), resolved 23 Dec 2025 07:47:57 (6 days ago)

Critical Incident

Resolved

US-West x86 Compute

We are investigating reports regarding an issue related to hosting services in our US-West Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Resolved: The issue related to hosting services in our US-West Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

23 Dec 2025 07:47:57 (6 days ago)

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

23 Dec 2025 07:27:17 (6 days ago)

Identified: We are continuing to work on a fix for this issue.

23 Dec 2025 06:48:08 (6 days ago)

Identified: We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

23 Dec 2025 05:51:15 (6 days ago)

Investigating: We are investigating reports regarding an issue related to hosting services in our US-West Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

23 Dec 2025 05:34:38 (6 days ago)

See all updates

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Skytap Status

Real-time updates of Skytap issues and outages

Skytap status is Operational

US-West x86 Compute

Active Incidents

Recently Resolved Incidents

Skytap Outage Survival Guide

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Skytap JP-Tokyo-M-1

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