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DE-Frankfurt-I-1 Storage

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Active Incidents

No active incidents

Recently Resolved Incidents

Hosting Degradation in US-Texas-M-1

Started 19 Feb 2025 15:50:59 (2 days ago), resolved 19 Feb 2025 17:18:56 (2 days ago)

Minor Incident

Resolved

US-Texas-M-1 POWER Compute

We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Resolved: The storage issue in our US-Texas-M-1 Region has now been resolved.

The following symptoms should now be alleviated:

Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
Degraded disk read/write performance for some running Virtual Machines in this region
Deploying from templates in this region may fail
Saving templates in this region may fail
Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

19 Feb 2025 17:18:56 (2 days ago)

Monitoring: We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

19 Feb 2025 17:09:13 (2 days ago)

Identified: We have identified an issue related to hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

19 Feb 2025 16:28:19 (2 days ago)

Investigating: We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

19 Feb 2025 15:50:59 (2 days ago)

See all updates

Storage Degradation in DE-Frankfurt-I-1

Started 18 Feb 2025 14:40:47 (3 days ago), resolved 18 Feb 2025 17:30:55 (3 days ago)

Major Incident

Resolved

DE-Frankfurt-I-1 Storage

We are currently investigating alerts related to a possible storage issue in our DE-Frankfurt-I-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Resolved: The storage issue in our DE-Frankfurt-I-1 Region has now been resolved.

The following symptoms should now be alleviated:

Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
Degraded disk read/write performance for some running Virtual Machines in this region
Deploying from templates in this region may fail
Saving templates in this region may fail
Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

18 Feb 2025 17:30:55 (3 days ago)

Monitoring: We have have made preliminary changes to alleviate an issue previously reported hosting services in our DE-Frankfurt-I-1 Region. Our Engineers continue to work on this issue with high priority.

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

18 Feb 2025 17:05:58 (3 days ago)

Identified: We have identified a storage issue in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
Degraded disk read/write performance for some running Virtual Machines in this region
Deploying from templates in this region may fail
Saving templates in this region may fail
Copying environments or templates out of this region may fail
VM Imports and Exports out of this region may fail

We will provide an additional update as soon as there is a significant change in issue status.

18 Feb 2025 15:14:49 (3 days ago)

Investigating: We are currently investigating alerts related to a possible storage issue in our DE-Frankfurt-I-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

18 Feb 2025 14:40:47 (3 days ago)

See all updates

Hosting Degradation in US-Texas-M-1

Started 16 Feb 2025 16:29:26 (5 days ago), resolved 16 Feb 2025 19:42:13 (5 days ago)

Major Incident

Resolved

US-Texas-M-1 POWER Compute

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

Resolved: We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region.

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include affected customer contact individually:

Guest OS reporting a disk error or read-only filesystem
Operating system that is frozen, or on an OS repair screen

If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

16 Feb 2025 19:42:13 (5 days ago)

Identified: We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include:

Guest OS reporting a disk error or read-only filesystem
Operating system that is frozen, or on an OS repair screen

We will provide another update within one hour.

16 Feb 2025 18:26:40 (5 days ago)

Identified: We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide another update within one hour.

16 Feb 2025 17:24:51 (5 days ago)

Identified: We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

16 Feb 2025 16:29:26 (5 days ago)

See all updates

Skytap Outage Survival Guide

A step-by-step guide to help you survive a Skytap outage

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Skytap Components

Skytap

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Skytap Website

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Portal (cloud.skytap.com)

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Corporate Site (skytap.com)

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Course Manager

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Skytap APAC-2

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APAC-2 x86 Compute

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APAC-2 Services

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APAC-2 Storage

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Skytap AU-Sydney-I-1

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Skytap AU-Sydney-M-1

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Skytap CAN-Toronto

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CAN-Toronto POWER Compute

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CAN-Toronto x86 Compute

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CAN-Toronto Network

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CAN-Toronto Services

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CAN-Toronto Storage

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Skytap CN-HongKong-M-1

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CN-HongKong-M-1 POWER Compute

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CN-HongKong-M-1 x86 Compute

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CN-HongKong-M-1 Network

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CN-HongKong-M-1 Storage

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Skytap DE-Frankfurt-I-1

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DE-Frankfurt-I-1 Storage

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Storage Degradation in DE-Frankfurt-I-1

Started 18 Feb 2025 14:40:47 (3 days ago), resolved 18 Feb 2025 17:30:55 (3 days ago)

Major Incident

Resolved

DE-Frankfurt-I-1 Storage

We are currently investigating alerts related to a possible storage issue in our DE-Frankfurt-I-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

Resolved: The storage issue in our DE-Frankfurt-I-1 Region has now been resolved.

The following symptoms should now be alleviated:

Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
Degraded disk read/write performance for some running Virtual Machines in this region
Deploying from templates in this region may fail
Saving templates in this region may fail
Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

18 Feb 2025 17:30:55 (3 days ago)

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

18 Feb 2025 17:05:58 (3 days ago)

Identified: We have identified a storage issue in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
Degraded disk read/write performance for some running Virtual Machines in this region
Deploying from templates in this region may fail
Saving templates in this region may fail
Copying environments or templates out of this region may fail
VM Imports and Exports out of this region may fail

We will provide an additional update as soon as there is a significant change in issue status.

18 Feb 2025 15:14:49 (3 days ago)

Investigating: We are currently investigating alerts related to a possible storage issue in our DE-Frankfurt-I-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

18 Feb 2025 14:40:47 (3 days ago)

See all updates

Skytap EMEA

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EMEA POWER Compute

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EMEA x86 Compute

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EMEA Services

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Skytap IE-Dublin-M-1

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IE-Dublin-M-1 x86 Compute

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IE-Dublin-M-1 Network

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Skytap IN-Pune-M-1

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IN-Pune-M-1 - POWER Compute

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IN-Pune-M-1 x86 Compute

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IN-Pune-M-1 Storage

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Skytap NL-Amsterdam-M-1

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NL-Amsterdam-M-1 POWER Compute

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NL-Amsterdam-M-1 x86 Compute

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NL-Amsterdam-M-1 Network

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Skytap SG-Singapore-M-1

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SG-Singapore-M-1 POWER Compute

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SG-Singapore-M-1 x86 Compute

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SG-Singapore-M-1 Network

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SG-Singapore-M-1 Storage

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Skytap UK-London-M-1

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UK-London-M-1 POWER Compute

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UK-London-M-1 x86 Compute

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UK-London-M-1 Networking

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UK-London-M-1 Services

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Skytap UK-London-M-2

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UK-London-M-2 POWER Compute

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UK-London-M-2 x86 Compute

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UK-London-M-2 Networking

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UK-London-M-2 Services

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UK-London-M-2 Storage

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Skytap US-Central

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US-Central POWER Compute

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US-Central x86 Compute

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US-Central Network

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US-Central Services

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US-Central Storage

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Skytap US-East-2

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US-East-2 x86 Compute

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US-East-2 Network

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Skytap US-Texas-M-1

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US-Texas-M-1 POWER Compute

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Hosting Degradation in US-Texas-M-1

Started 16 Feb 2025 16:29:26 (5 days ago), resolved 16 Feb 2025 19:42:13 (5 days ago)

Major Incident

Resolved

US-Texas-M-1 POWER Compute

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

Resolved: We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region.

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include affected customer contact individually:

Guest OS reporting a disk error or read-only filesystem
Operating system that is frozen, or on an OS repair screen

If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

16 Feb 2025 19:42:13 (5 days ago)

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

Side effects of this disruption may include:

Guest OS reporting a disk error or read-only filesystem
Operating system that is frozen, or on an OS repair screen

We will provide another update within one hour.

16 Feb 2025 18:26:40 (5 days ago)

Identified: We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide another update within one hour.

16 Feb 2025 17:24:51 (5 days ago)

Identified: We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

16 Feb 2025 16:29:26 (5 days ago)

See all updates

Hosting Degradation in US-Texas-M-1

Started 19 Feb 2025 15:50:59 (2 days ago), resolved 19 Feb 2025 17:18:56 (2 days ago)

Minor Incident

Resolved

US-Texas-M-1 POWER Compute

We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

Resolved: The storage issue in our US-Texas-M-1 Region has now been resolved.

The following symptoms should now be alleviated:

Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
Degraded disk read/write performance for some running Virtual Machines in this region
Deploying from templates in this region may fail
Saving templates in this region may fail
Copying environments or templates out of this region may fail

This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

19 Feb 2025 17:18:56 (2 days ago)

At this time, all of the reported symptoms should now be alleviated:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

19 Feb 2025 17:09:13 (2 days ago)

Identified: We have identified an issue related to hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:

Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

19 Feb 2025 16:28:19 (2 days ago)

Investigating: We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region.

We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

19 Feb 2025 15:50:59 (2 days ago)

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