
Palo Alto Networks Cloud Services Status
Real-time updates of Palo Alto Networks Cloud Services issues and outages
Palo Alto Networks Cloud Services status is Partially Degraded Service
Palo Alto Networks Cloud Services AutoFocus
Palo Alto Networks Cloud Services Strata Logging Service
United States - Americas
SaaS API - North America
SaaS API - Frankfurt
SaaS API - India
SSPM - India
Active Incidents
Strata Logging Service is currently experiencing issues with SLS metrics in the United States of America. We have identified the issue and actively working on the fix. We will provide another update by 2025/04/09 15:00 UTC with further details.
Customer Impact: Customers in US would not see metrics related to Incoming/Forwarding log rates for last 24 hours in Strata Logging Service UI. No Ingestion or streaming data loss. Restoration for the log rate visualisation in progress
Workaround: NA
The issue has been identified and a fix is being implemented.
AutoFocus is currently experiencing a data processing issue affecting WildFire samples. We are actively monitoring and working to resolve this issue and will provide another update in the near future.
Customer Impact: Customers can access the AutoFocus application and API; however, they may experience delays in data availability. This issue also impacts data availability on the WildFire Dashboard in SCM.
Workaround: N/A
We had a outage for zoom connector from 29th Jan to 12th March
SlackStandard connector not working for EU region
A fix has been implemented and we are monitoring the results.
We are currently performing planned maintenance
Recently Resolved Incidents
No recent incidents
Palo Alto Networks Cloud Services Outage Survival Guide
Palo Alto Networks Cloud Services Components
Palo Alto Networks Cloud Services AutoFocus
AutoFocus is currently experiencing a data processing issue affecting WildFire samples. We are actively monitoring and working to resolve this issue and will provide another update in the near future.
Customer Impact: Customers can access the AutoFocus application and API; however, they may experience delays in data availability. This issue also impacts data availability on the WildFire Dashboard in SCM.
Workaround: N/A
Palo Alto Networks Cloud Services Cortex Gateway
Palo Alto Networks Cloud Services Cortex XDR
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Singapore
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
Palo Alto Networks Cloud Services Cortex XSIAM
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
Palo Alto Networks Cloud Services Cortex XSOAR 6.x
United States - East
United States - West
Canada
Germany
United Kingdom
Australia
Palo Alto Networks Cloud Services Cortex XSOAR 8.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
Palo Alto Networks Cloud Services Cortex XPANSE 2.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
Poland
Taiwan
Qatar
FedRAMP Moderate
FedRAMP High
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
Palo Alto Networks Cloud Services Strata Logging Service
United States - Americas
Strata Logging Service is currently experiencing issues with SLS metrics in the United States of America. We have identified the issue and actively working on the fix. We will provide another update by 2025/04/09 15:00 UTC with further details.
Customer Impact: Customers in US would not see metrics related to Incoming/Forwarding log rates for last 24 hours in Strata Logging Service UI. No Ingestion or streaming data loss. Restoration for the log rate visualisation in progress
Workaround: NA
Netherlands - Europe
United Kingdom
United States - Government
Australia
Canada
Switzerland
Germany
Spain
France
Indonesia
Israel
India
Italy
Japan
Korea
Poland
Qatar
Saudi Arabia
Singapore
Taiwan
China
Palo Alto Networks Cloud Services Data Security (SaaS Security API)
SaaS API - North America
We had a outage for zoom connector from 29th Jan to 12th March
SaaS API - Singapore
SaaS API - Frankfurt
SlackStandard connector not working for EU region
SaaS API - India
A fix has been implemented and we are monitoring the results.
We are currently performing planned maintenance
SaaS API - Australia
SaaS API - London
SaaS API - Japan
FedRAMP Moderate IL2
Palo Alto Networks Cloud Services Data Security (SaaS Inline)
FedRAMP Moderate IL2
SaaS Inline - North America
FedRAMP High IL4
SaaS Inline - Singapore
SaaS Inline - Japan
SaaS Inline - Australia
SaaS Inline - London
SaaS Inline - Frankfurt
SaaS Inline - India
Palo Alto Networks Cloud Services Data Security (SSPM)
SSPM - North America
SSPM - Frankfurt
SSPM - Singapore
SSPM - India
A fix has been implemented and we are monitoring the results.
SSPM - Australia
SSPM - London
SSPM - Japan
FedRAMP Moderate IL2
FedRAMP High IL4
Palo Alto Networks Cloud Services Data Security (Email DLP)
Email DLP - North America
Email DLP - Frankfurt
Email DLP - Singapore
Palo Alto Networks Cloud Services DLP
APAC (Mumbai) - Prisma SaaS
APAC (Singapore) - Prisma SaaS
APAC (Tokyo) - Prisma Access
Americas (Canada) - Prisma Access
Americas (US East) - Prisma Cloud
Americas (US West) - Prisma SaaS
EMEA (Frankfurt) - Prisma SaaS
EMEA (London) - Prisma SaaS
DLP (NGFW) APAC
DLP (NGFW) EU
DLP (NGFW) NAM
Prisma Access DLP
Palo Alto Networks Cloud Services Prisma Cloud
Americas - US - app.prismacloud.io
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
The issue has been identified and a fix is being implemented.