
Palo Alto Networks Cloud Services Status
Real-time updates of Palo Alto Networks Cloud Services issues and outages
Palo Alto Networks Cloud Services status is Partially Degraded Service
Palo Alto Networks Cloud Services Data Security (SSPM)
FedRAMP High IL4
DLP (NGFW) NAM
Prisma Access DLP
Europe - app2.eu.prismacloud.io
Americas-Argentina
Americas-Bolivia
Active Incidents
We are currently investigating this issue.
Recently Resolved Incidents
WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 4:00 with further details.
Customer Impact: Error for APIs while connecting to US cloud
Workaround: N/A
During this maintenance extension, customers may experience intermittent failures across services as they get addressed.
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
We are currently investigating an issue negatively impacting a number of tenants
Palo Alto Networks Cloud Services Outage Survival Guide
Palo Alto Networks Cloud Services Components
Palo Alto Networks Cloud Services AutoFocus
Palo Alto Networks Cloud Services Cortex Gateway
Palo Alto Networks Cloud Services Cortex XDR
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Singapore
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XSIAM
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XSOAR 6.x
United States - East
United States - West
Canada
Germany
United Kingdom
Australia
Palo Alto Networks Cloud Services Cortex XSOAR 8.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XPANSE 2.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
Poland
Taiwan
Qatar
FedRAMP Moderate
FedRAMP High
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Strata Logging Service
United States - Americas
Netherlands - Europe
United Kingdom
United States - Government
Australia
Canada
Switzerland
Germany
Spain
France
Indonesia
Israel
India
Italy
Japan
Korea
Poland
Qatar
Saudi Arabia
Singapore
Taiwan
China
South Africa
Palo Alto Networks Cloud Services Data Security (SaaS Security API)
SaaS API - North America
SaaS API - Singapore
SaaS API - Frankfurt
SaaS API - India
SaaS API - Australia
SaaS API - London
SaaS API - Japan
FedRAMP Moderate IL2
Palo Alto Networks Cloud Services Data Security (SaaS Inline)
FedRAMP Moderate IL2
SaaS Inline - North America
FedRAMP High IL4
SaaS Inline - Singapore
SaaS Inline - Japan
SaaS Inline - Australia
SaaS Inline - London
SaaS Inline - Frankfurt
SaaS Inline - India
Palo Alto Networks Cloud Services Data Security (SSPM)
SSPM - North America
SSPM - Frankfurt
SSPM - Singapore
SSPM - India
SSPM - Australia
SSPM - London
SSPM - Japan
FedRAMP Moderate IL2
FedRAMP High IL4
We are currently investigating this issue.
Palo Alto Networks Cloud Services Data Security (Email DLP)
Email DLP - North America
Email DLP - Frankfurt
Email DLP - Singapore
Palo Alto Networks Cloud Services DLP
APAC (Mumbai) - Prisma SaaS
APAC (Singapore) - Prisma SaaS
APAC (Tokyo) - Prisma Access
Americas (Canada) - Prisma Access
Americas (US East) - Prisma Cloud
Americas (US West) - Prisma SaaS
EMEA (Frankfurt) - Prisma SaaS
EMEA (London) - Prisma SaaS
DLP (NGFW) APAC
DLP (NGFW) EU
DLP (NGFW) NAM
We are currently investigating an issue negatively impacting a number of tenants
Prisma Access DLP
We are currently investigating an issue negatively impacting a number of tenants
Palo Alto Networks Cloud Services Prisma Cloud
Americas - US - app.prismacloud.io
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
Americas - US - app4.prismacloud.io
Americas - US - app.gov.prismacloud.io
Americas - Canada - app.ca.prismacloud.io
Europe - app.eu.prismacloud.io
Europe - app2.eu.prismacloud.io
During this maintenance extension, customers may experience intermittent failures across services as they get addressed.
United Kingdom - UK - app.uk.prismacloud.io
France - FR - app.fr.prismacloud.io
China - app.prismacloud.cn
Asia Pacific - Singapore - app.sg.prismacloud.io
Asia Pacific - India - app.ind.prismacloud.io
Asia Pacific - Japan - app.jp.prismacloud.io
Asia Pacific - Australia - app.anz.prismacloud.io
Asia Pacific - Indonesia - app.id.prismacloud.io
Prisma Cloud Application Security
Prisma Cloud Data Security - Americas
Prisma Cloud Data Security - European Union
Palo Alto Networks Cloud Services Prisma Cloud Compute ( CWP )
Americas - US - app.prismacloud.io
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
Americas - US - app4.prismacloud.io
Americas - US - app.gov.prismacloud.io
Americas - Canada - app.ca.prismacloud.io
Europe - app.eu.prismacloud.io
Europe - app2.eu.prismacloud.io
Asia Pacific - Australia - app.anz.prismacloud.io
Asia Pacific - Singapore - app.sg.prismacloud.io
United Kingdom - UK - app.uk.prismacloud.io
Asia Pacific - Japan - app.jp.prismacloud.io
France - FR - app.fr.prismacloud.io
Asia Pacific - India - app.ind.prismacloud.io
Asia Pacific - Indonesia - app.id.prismacloud.io
Palo Alto Networks Cloud Services Prisma Access
Americas-Argentina
Americas-Bolivia
Visit Prisma Access Status - https://sase.status.paloaltonetworks.com
Palo Alto Networks Cloud Services Prisma Access - Insights
Americas-Brazil Central
Palo Alto Networks Cloud Services Strata Cloud Manager
Palo Alto Networks Cloud Services Hub
Americas-Brazil East
Palo Alto Networks Cloud Services Prisma Access Agent Manager
Americas-Brazil South
Americas-Canada Central
Palo Alto Networks Cloud Services Cloud Identity Engine
United States - Americas
Americas-Canada East
Americas-Canada West
United States - Government
Netherlands - Europe
Americas-Chile
Americas-Colombia
United Kingdom
Americas-Costa Rica
Singapore
Americas-Ecuador
Canada
Japan
Americas-Mexico Central
Australia
Americas-Mexico West
Germany
Americas-Panama
India
Americas-Paraguay
Switzerland
Americas-Peru
Americas-US Central
Spain
Americas-US East
Italy
France
Americas-US Northeast
Poland
Americas-US Northwest
Americas-US South
China
Taiwan
Americas-US Southeast
Qatar
Americas-US Southwest
Americas-US West
Israel
Indonesia
Americas-Venezuela
Saudi Arabia
APAC-Australia East
South Korea
APAC-Australia South
APAC-Australia Southeast
FedRamp Moderate
FedRamp High
APAC-Bangladesh
APAC-Cambodia
South Africa
Palo Alto Networks Cloud Services IoT/OT Security
APAC-Hong Kong
APAC-India North
Australia
Canada
APAC-India South
Germany
APAC-India West
APAC-Indonesia
Japan
Singapore
APAC-Japan Central
Switzerland
APAC-Japan South
APAC-Malaysia
United Kingdom
APAC-Myanmar
United States
APAC-New Zealand
United States - Government
Palo Alto Networks Cloud Services PAN-DB Cloud
APAC-Pakistan South
APAC-Pakistan West
Americas - US East
Americas - US Central
APAC-Papua New Guinea
Americas - US West
APAC-Philippines
APAC-Singapore
EMEA - Netherlands
APAC - Singapore
APAC-South Korea
APAC-Taiwan
APAC - Tokyo
APAC-Thailand
Palo Alto Networks Cloud Services WildFire
WildFire Global Cloud
WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 4:00 with further details.
Customer Impact: Error for APIs while connecting to US cloud
Workaround: N/A
APAC-Vietnam
EMEA-Andorra
WildFire Europe Cloud
EMEA-Austria
WildFire Singapore Cloud
EMEA-Belarus
WildFire Japan Cloud
EMEA-Belgium
WildFire UK Cloud
WildFire U.S. Government Cloud
EMEA-Bulgaria
WildFire Canada Cloud
EMEA-Croatia
WildFire Australia Cloud
EMEA-Czech Republic
WildFire Germany Cloud
EMEA-Denmark
EMEA-Finland
WildFire India Cloud
EMEA-France North
WildFire Switzerland Cloud
EMEA-France South
WildFire Poland Cloud
EMEA-Germany Central
WildFire Indonesia Cloud
WildFire Taiwan Cloud
EMEA-Germany North
WildFire France Cloud
EMEA-Germany South
WildFire Qatar Cloud
EMEA-Greece
EMEA-Hungary
WildFire South Korea Cloud
WildFire Israel Cloud
EMEA-Ireland
EMEA-Italy
WildFire Saudi Arabia Cloud
WildFire Italy Cloud
EMEA-Liechtenstein
EMEA-Lithuania
Wildfire Spain Cloud
WildFire AWF PubSec Cloud(FRM)
EMEA-Luxembourg
EMEA-Moldova
WildFire AWF GovCloud(FRH)
EMEA-Monaco
WildFire South Africa Cloud
WildFire EU Regulated Cloud
EMEA-Netherlands Central
Europe Germany
WildFire GVS Cloud
United States - AMERICAS
EMEA-Netherlands South
Australia
EMEA-Norway
Palo Alto Networks Cloud Services Zero Touch Provisioning (ZTP) Service
Europe United Kingdom
Palo Alto Networks Cloud Services Strata Cloud Manager
EMEA-Poland
Singapore
EMEA-Portugal
Cloud Manager North America (United States)
EMEA-Romania
Cloud Manager North America (Canada)
Japan
EMEA-Russia Central
Cloud Manager Europe (United Kingdom)
India
EMEA-Russia Northwest
Cloud Manager APAC (Japan)
Cloud Manager APAC (India)
EMEA-Slovakia
EMEA-Slovenia
Cloud Manager APAC (Singapore)
EMEA-Spain Central
Cloud Manager Europe (Switzerland)
EMEA-Spain East
Cloud Manager Europe (Germany)
EMEA-Sweden
Cloud Manager APAC (Australia)
EMEA-Switzerland
Cloud Manager Middle East (Qatar)
EMEA-UK
Cloud Manager Europe (France)
EMEA-Ukraine
Cloud Manager APAC (Indonesia)
Cloud Manager Middle East (Israel)
EMEA-Uzbekistan
EMEA-Kenya
Cloud Manager Middle East (Saudi Arabia)
EMEA-Nigeria
Cloud Manager Africa (South Africa)
EMEA-South Africa Central
Cloud Manager North America (FedRamp Moderate)
EMEA-South Africa West
Cloud Manager North America (FedRamp High)
EMEA-Egypt
Palo Alto Networks Cloud Services EDL Hosting Service
Palo Alto Networks Cloud Services Content Updates
EMEA-Israel
Content Updates (Dynamic)
EMEA-Jordan
EMEA-Kuwait
Content Updates (Static)
Palo Alto Networks Cloud Services Okyo
EMEA-Saudi Arabia
EMEA-Turkey
Cloudservice
EMEA-United Arab Emirates
Okyo site
Palo Alto Networks Cloud Services Cloud NGFW for AWS
Americas-Brazil South (Location on-boarded prior to version 1.4)
N.California(us-west-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Americas-Canada East (Location on-boarded prior to version 1.4)
Americas-US Central (Location on-boarded prior to version 1.4)
N.Virginia(us-east-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Ohio(us-east-2)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Americas-US East (Location on-boarded prior to version 1.4)
Oregon(us-west-2)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Americas-US Northwest (Location on-boarded prior to version 1.4)
Americas-US West (Location on-boarded prior to version 1.4)
Canada(ca-central-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Ireland(eu-west-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
APAC-Australia Southeast (Location on-boarded prior to version 1.4)
APAC-India West (Location on-boarded prior to version 1.4)
London(eu-west-2)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Paris(eu-west-3)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
APAC-Japan Central (Location on-boarded prior to version 1.4)
Frankfurt(eu-central-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
APAC-Singapore (Location on-boarded prior to version 1.4)
Stockholm(eu-north-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
APAC-South Korea (Location on-boarded prior to version 1.4)
EMEA-France North (Location on-boarded prior to version 1.4)
Milan(eu-south-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
EMEA-Germany Central (Location on-boarded prior to version 1.4)
Singapore(ap-southeast-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
EMEA-Ireland (Location on-boarded prior to version 1.4)
Sydney(ap-southeast-2)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
EMEA-UK (Location on-boarded prior to version 1.4)
Tokyo(ap-northeast-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Osaka(ap-northeast-3)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Prisma Access - Autonomous DEM
Bahrain(me-south-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Hong Kong(ap-east-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Africa(af-south-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Sao Paulo(sa-east-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Mumbai(ap-south-1)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Seoul(ap-northeast-2)
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.