
Palo Alto Networks Cloud Services Status
Real-time updates of Palo Alto Networks Cloud Services issues and outages
Palo Alto Networks Cloud Services status is Partially Degraded Service
Americas-Argentina
Americas-Bolivia
Americas-Brazil Central
Americas-Brazil East
Americas-Brazil South
Americas-Canada Central
Americas-Canada East
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Active Incidents
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. We are aware of power outage in AWS Bahrain region. We are evaluating the impact on Cloud NGFW services in this region. Customers may experience failures to deploy new resources in this region. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Status Page: https://health.aws.amazon.com/health/status?path=service-history Next Update: 5:00PM 3/03/2026 UTC.
Recently Resolved Incidents
We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region. Customers may experience failures to deploy new resources or delays in rule synchronization Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard Next Update: 1 PM UTC 27th Apr 2026
We have identified an issue with Azure affecting the Cloud NGFW France Central region for Storage & Cosmos DB issue which is impacting CNGFW Services. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry.
Current Status : Azure notified higher than expected latency, timeouts or HTTP 500 errors when accessing data stored on Storage & CosmoDB accounts hosted in this region. We are actively investigating and mitigation actions are currently in progress to stabilize connectivity.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes.
You can also monitor the underlying platform status via the Azure Status Page: https://app.azure.com/h/GHHC-K4Z/97cdb5. Next Update: 1 PM UTC 27th Apr 2026
We have identified an issue with Azure affecting the Cloud NGFW EastUS region. Customers may experience failures to deploy new resources
Current Status: Azure is currently experiencing failures or delays when provisioning, scaling, or updating Azure resources. This is impacting our ability to Provision New firewalls and perform autoscale actions
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page: https://azure.status.microsoft/en-us/status
Next Update: in 4 hours 22:54:00 UTC 4/24/26
Palo Alto Networks Cloud Services Outage Survival Guide
Palo Alto Networks Cloud Services Components
Palo Alto Networks Cloud Services AutoFocus
Palo Alto Networks Cloud Services Cortex Gateway
Palo Alto Networks Cloud Services Cortex Cloud
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Switzerland
United Kindom
United States - Americas
United States - Goverment
Poland
Taiwan
Singapore
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XDR
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Singapore
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XSIAM
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XSOAR 6.x
United States - East
United States - West
Canada
Germany
United Kingdom
Australia
Palo Alto Networks Cloud Services Cortex XSOAR 8.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XPANSE 2.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
Poland
Taiwan
Qatar
FedRAMP Moderate
FedRAMP High
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Strata Logging Service
United States - Americas
Netherlands - Europe
United Kingdom
United States - Government Moderate
Australia
Canada
Switzerland
Germany
Spain
France
Indonesia
Israel
India
Italy
Japan
Korea
Poland
Qatar
Saudi Arabia
Singapore
Taiwan
China
South Africa
United States - Government High
Palo Alto Networks Cloud Services Data Security (SaaS Security API)
SaaS API - North America
SaaS API - Singapore
SaaS API - Frankfurt
SaaS API - India
SaaS API - Australia
SaaS API - London
SaaS API - Japan
FedRAMP Moderate IL2
Palo Alto Networks Cloud Services Data Security (SaaS Inline)
FedRAMP Moderate IL2
SaaS Inline - North America
FedRAMP High IL4
SaaS Inline - Singapore
SaaS Inline - Japan
SaaS Inline - Australia
SaaS Inline - London
SaaS Inline - Frankfurt
SaaS Inline - India
Palo Alto Networks Cloud Services Data Security (SSPM)
SSPM - North America
SSPM - Frankfurt
SSPM - Singapore
SSPM - India
SSPM - Australia
SSPM - London
SSPM - Japan
FedRAMP Moderate IL2
FedRAMP High IL4
Palo Alto Networks Cloud Services Data Security (Email DLP)
Email DLP - North America
Email DLP - Frankfurt
Email DLP - Singapore
Palo Alto Networks Cloud Services DLP
APAC (Mumbai) - Prisma SaaS
APAC (Singapore) - Prisma SaaS
APAC (Tokyo) - Prisma Access
Americas (Canada) - Prisma Access
Americas (US East) - Prisma Cloud
Americas (US West) - Prisma SaaS
EMEA (Frankfurt) - Prisma SaaS
EMEA (London) - Prisma SaaS
DLP (NGFW) APAC
DLP (NGFW) EU
DLP (NGFW) NAM
Prisma Access DLP
Palo Alto Networks Cloud Services Prisma Cloud
Americas - US - app.prismacloud.io
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
Americas - US - app4.prismacloud.io
Americas - US - app.gov.prismacloud.io
Americas - Canada - app.ca.prismacloud.io
Europe - app.eu.prismacloud.io
Europe - app2.eu.prismacloud.io
United Kingdom - UK - app.uk.prismacloud.io
France - FR - app.fr.prismacloud.io
China - app.prismacloud.cn
Americas-Argentina
Asia Pacific - Singapore - app.sg.prismacloud.io
Asia Pacific - India - app.ind.prismacloud.io
Americas-Bolivia
Asia Pacific - Japan - app.jp.prismacloud.io
Americas-Brazil Central
Palo Alto Networks Cloud Services Strata Cloud Manager
Asia Pacific - Australia - app.anz.prismacloud.io
Americas-Brazil East
Asia Pacific - Indonesia - app.id.prismacloud.io
Americas-Brazil South
Americas-Canada Central
Prisma Cloud Application Security
Prisma Cloud Data Security - Americas
Americas-Canada East
Prisma Cloud Data Security - European Union
Americas-Canada West
Palo Alto Networks Cloud Services Prisma Cloud Compute ( CWP )
Americas-Chile
Americas-Colombia
Americas - US - app.prismacloud.io
Americas-Costa Rica
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
Americas-Ecuador
Americas-Mexico Central
Americas - US - app4.prismacloud.io
Americas - US - app.gov.prismacloud.io
Americas-Mexico West
Americas-Panama
Americas - Canada - app.ca.prismacloud.io
Americas-Paraguay
Europe - app.eu.prismacloud.io
Americas-Peru
Europe - app2.eu.prismacloud.io
Americas-US Central
Asia Pacific - Australia - app.anz.prismacloud.io
Asia Pacific - Singapore - app.sg.prismacloud.io
Americas-US East
Americas-US Northeast
United Kingdom - UK - app.uk.prismacloud.io
Asia Pacific - Japan - app.jp.prismacloud.io
Americas-US Northwest
Americas-US South
France - FR - app.fr.prismacloud.io
Americas-US Southeast
Asia Pacific - India - app.ind.prismacloud.io
Asia Pacific - Indonesia - app.id.prismacloud.io
Americas-US Southwest
Palo Alto Networks Cloud Services Prisma Access
Americas-US West
Visit Prisma Access Status - https://sase.status.paloaltonetworks.com
Americas-Venezuela
APAC-Australia East
Palo Alto Networks Cloud Services Prisma Access - Insights
APAC-Australia South
Palo Alto Networks Cloud Services Hub
APAC-Australia Southeast
Palo Alto Networks Cloud Services Prisma Access Agent Manager
Palo Alto Networks Cloud Services Cloud Identity Engine
APAC-Bangladesh
APAC-Cambodia
United States - Americas
United States - Government
APAC-Hong Kong
APAC-India North
Netherlands - Europe
United Kingdom
APAC-India South
APAC-India West
Singapore
APAC-Indonesia
Canada
Japan
APAC-Japan Central
Australia
APAC-Japan South
APAC-Malaysia
Germany
APAC-Myanmar
India
Switzerland
APAC-New Zealand
APAC-Pakistan South
Spain
Italy
APAC-Pakistan West
APAC-Papua New Guinea
France
APAC-Philippines
Poland
APAC-Singapore
China
Taiwan
APAC-South Korea
Qatar
APAC-Taiwan
APAC-Thailand
Israel
Indonesia
APAC-Vietnam
Saudi Arabia
EMEA-Andorra
EMEA-Austria
South Korea
EMEA-Belarus
FedRamp Moderate
FedRamp High
EMEA-Belgium
South Africa
EMEA-Bulgaria
Palo Alto Networks Cloud Services IoT/OT Security
EMEA-Croatia
EMEA-Czech Republic
Australia
Canada
EMEA-Denmark
EMEA-Finland
Germany
Japan
EMEA-France North
Singapore
EMEA-France South
EMEA-Germany Central
Switzerland
United Kingdom
EMEA-Germany North
EMEA-Germany South
United States
United States - Government
EMEA-Greece
China
EMEA-Hungary
United States - Fed
EMEA-Ireland
EMEA-Italy
Palo Alto Networks Cloud Services PAN-DB Cloud
Americas - US East
EMEA-Liechtenstein
Americas - US Central
EMEA-Lithuania
EMEA-Luxembourg
Americas - US West
EMEA-Moldova
EMEA - Netherlands
EMEA-Monaco
APAC - Singapore
APAC - Tokyo
Europe Germany
EMEA-Netherlands Central
EMEA-Netherlands South
United States - AMERICAS
Palo Alto Networks Cloud Services WildFire
WildFire Global Cloud
Australia
EMEA-Norway
Europe United Kingdom
WildFire Europe Cloud
EMEA-Poland
EMEA-Portugal
Singapore
WildFire Singapore Cloud
EMEA-Romania
WildFire Japan Cloud
Japan
WildFire UK Cloud
EMEA-Russia Central
India
EMEA-Russia Northwest
WildFire U.S. Government Cloud
WildFire Canada Cloud
EMEA-Slovakia
WildFire Australia Cloud
EMEA-Slovenia
EMEA-Spain Central
WildFire Germany Cloud
WildFire India Cloud
EMEA-Spain East
EMEA-Sweden
WildFire Switzerland Cloud
WildFire Poland Cloud
EMEA-Switzerland
WildFire Indonesia Cloud
EMEA-UK
EMEA-Ukraine
WildFire Taiwan Cloud
WildFire France Cloud
EMEA-Uzbekistan
WildFire Qatar Cloud
EMEA-Kenya
EMEA-Nigeria
WildFire South Korea Cloud
EMEA-South Africa Central
WildFire Israel Cloud
WildFire Saudi Arabia Cloud
EMEA-South Africa West
WildFire Italy Cloud
EMEA-Egypt
EMEA-Israel
Wildfire Spain Cloud
EMEA-Jordan
WildFire AWF PubSec Cloud(FRM)
EMEA-Kuwait
WildFire AWF GovCloud(FRH)
EMEA-Saudi Arabia
WildFire South Africa Cloud
EMEA-Turkey
WildFire EU Regulated Cloud
EMEA-United Arab Emirates
WildFire GVS Cloud
Americas-Brazil South (Location on-boarded prior to version 1.4)
WildFire US Native Cloud
WildFire Delhi Cloud
Americas-Canada East (Location on-boarded prior to version 1.4)
WildFire Brazil Cloud
Americas-US Central (Location on-boarded prior to version 1.4)
Americas-US East (Location on-boarded prior to version 1.4)
Palo Alto Networks Cloud Services MLAV Cloud
Americas-US Northwest (Location on-boarded prior to version 1.4)
APAC - Taiwan
EMEA - Netherlands
Americas-US West (Location on-boarded prior to version 1.4)
Americas - US West
APAC-Australia Southeast (Location on-boarded prior to version 1.4)
Americas - US Central
APAC-India West (Location on-boarded prior to version 1.4)
Palo Alto Networks Cloud Services Zero Touch Provisioning (ZTP) Service
APAC-Japan Central (Location on-boarded prior to version 1.4)
Palo Alto Networks Cloud Services Strata Cloud Manager
APAC-Singapore (Location on-boarded prior to version 1.4)
Cloud Manager North America (United States)
APAC-South Korea (Location on-boarded prior to version 1.4)
EMEA-France North (Location on-boarded prior to version 1.4)
Cloud Manager North America (Canada)
Cloud Manager Europe (United Kingdom)
EMEA-Germany Central (Location on-boarded prior to version 1.4)
Cloud Manager APAC (Japan)
EMEA-Ireland (Location on-boarded prior to version 1.4)
EMEA-UK (Location on-boarded prior to version 1.4)
Cloud Manager APAC (India)
Prisma Access - Autonomous DEM
Cloud Manager APAC (Singapore)
Cloud Manager Europe (Switzerland)
Cloud Manager Europe (Germany)
Cloud Manager APAC (Australia)
Cloud Manager Middle East (Qatar)
Cloud Manager Europe (France)
Cloud Manager APAC (Indonesia)
Cloud Manager Middle East (Israel)
Cloud Manager Middle East (Saudi Arabia)
Cloud Manager Africa (South Africa)
Cloud Manager North America (FedRamp Moderate)
Cloud Manager North America (FedRamp High)
Cloud Discovery
Cloud Deployment
Cloud IP-Tag Collection
Palo Alto Networks Cloud Services EDL Hosting Service
Palo Alto Networks Cloud Services Content Updates
Content Updates (Dynamic)
Content Updates (Static)
Palo Alto Networks Cloud Services Okyo
Cloudservice
Okyo site
Palo Alto Networks Cloud Services Cloud NGFW for AWS
N.Virginia (us-east-1)
Ohio (us-east-2)
N.California (us-west-1)
Oregon (us-west-2)
Cape Town (af-south-1)
Hong Kong (ap-east-1)
Hyderabad (ap-south-2)
Melbourne (ap-southeast-4)
Mumbai (ap-south-1)
Osaka (ap-northeast-3)
Seoul (ap-northeast-2)
Singapore (ap-southeast-1)
Sydney (ap-southeast-2)
Tokyo (ap-northeast-1)
Canada Central (ca-central-1)
Calgary (ca-west-1)
Frankfurt (eu-central-1)
Ireland (eu-west-1)
London (eu-west-2)
Milan (eu-south-1)
Paris (eu-west-3)
We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region. Customers may experience failures to deploy new resources or delays in rule synchronization Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard Next Update: 1 PM UTC 27th Apr 2026
Spain (eu-south-2)
Stockholm (eu-north-1)
Bahrain (me-south-1)
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. We are aware of power outage in AWS Bahrain region. We are evaluating the impact on Cloud NGFW services in this region. Customers may experience failures to deploy new resources in this region. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Status Page: https://health.aws.amazon.com/health/status?path=service-history Next Update: 5:00PM 3/03/2026 UTC.
Sao Paulo(sa-east-1)
Palo Alto Networks Cloud Services Cloud NGFW for Azure
australiaeast
australiasoutheast
canadacentral
centralus
eastasia
eastus
We have identified an issue with Azure affecting the Cloud NGFW EastUS region. Customers may experience failures to deploy new resources
Current Status: Azure is currently experiencing failures or delays when provisioning, scaling, or updating Azure resources. This is impacting our ability to Provision New firewalls and perform autoscale actions
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page: https://azure.status.microsoft/en-us/status
Next Update: in 4 hours 22:54:00 UTC 4/24/26
eastus2
northeurope
uksouth
ukwest
westeurope
westus
westus2
westus3
brazilsouth
japaneast
northcentralus
southeastasia
canadaeast
centralindia
francecentral
We have identified an issue with Azure affecting the Cloud NGFW France Central region for Storage & Cosmos DB issue which is impacting CNGFW Services. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry.
Current Status : Azure notified higher than expected latency, timeouts or HTTP 500 errors when accessing data stored on Storage & CosmoDB accounts hosted in this region. We are actively investigating and mitigation actions are currently in progress to stabilize connectivity.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes.
You can also monitor the underlying platform status via the Azure Status Page: https://app.azure.com/h/GHHC-K4Z/97cdb5. Next Update: 1 PM UTC 27th Apr 2026