
Palo Alto Networks Cloud Services Status
Real-time updates of Palo Alto Networks Cloud Services issues and outages
Palo Alto Networks Cloud Services status is Partially Degraded Service
France
France
France
France
United States - Government Moderate
Palo Alto Networks Cloud Services Data Security (SaaS Inline)
SaaS Inline - Singapore
Active Incidents
No active incidents
Recently Resolved Incidents
Strata Logging Service is currently experiencing an issue in FedRAMP Moderate. We are actively working on this issue and will provide another update by 19:00 UTC with further details.
Customer Impact: Log queries are slow or timing out starting at around 15:55 UTC. Log ingestion is unaffected.
Workaround: N/A
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
The issue has been identified and a fix is being implemented.
Palo Alto Networks Cloud Services Outage Survival Guide
Palo Alto Networks Cloud Services Components
Palo Alto Networks Cloud Services AutoFocus
Palo Alto Networks Cloud Services Cortex Gateway
Palo Alto Networks Cloud Services Cortex Cloud
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Switzerland
United Kindom
United States - Americas
United States - Goverment
Poland
Taiwan
Singapore
Qatar
Israel
France
The issue has been identified and a fix is being implemented.
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XDR
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Singapore
Qatar
Israel
France
The issue has been identified and a fix is being implemented.
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XSIAM
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
The issue has been identified and a fix is being implemented.
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XSOAR 6.x
United States - East
United States - West
Canada
Germany
United Kingdom
Australia
Palo Alto Networks Cloud Services Cortex XSOAR 8.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
United States - Government
Poland
Taiwan
Qatar
Israel
France
The issue has been identified and a fix is being implemented.
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Cortex XPANSE 2.x
Australia
Canada
Germany
India
Japan
Netherlands - Europe
Singapore
Switzerland
United Kingdom
United States - Americas
Poland
Taiwan
Qatar
FedRAMP Moderate
FedRAMP High
Israel
France
Saudi Arabia
Indonesia
Spain
Italy
Korea
South Africa
Palo Alto Networks Cloud Services Strata Logging Service
United States - Americas
Netherlands - Europe
United Kingdom
United States - Government Moderate
Strata Logging Service is currently experiencing an issue in FedRAMP Moderate. We are actively working on this issue and will provide another update by 19:00 UTC with further details.
Customer Impact: Log queries are slow or timing out starting at around 15:55 UTC. Log ingestion is unaffected.
Workaround: N/A
Australia
Canada
Switzerland
Germany
Spain
France
Indonesia
Israel
India
Italy
Japan
Korea
Poland
Qatar
Saudi Arabia
Singapore
Taiwan
China
South Africa
United States - Government High
Palo Alto Networks Cloud Services Data Security (SaaS Security API)
SaaS API - North America
SaaS API - Singapore
SaaS API - Frankfurt
SaaS API - India
SaaS API - Australia
SaaS API - London
SaaS API - Japan
FedRAMP Moderate IL2
Palo Alto Networks Cloud Services Data Security (SaaS Inline)
FedRAMP Moderate IL2
SaaS Inline - North America
FedRAMP High IL4
SaaS Inline - Singapore
SaaS Inline - Japan
SaaS Inline - Australia
SaaS Inline - London
SaaS Inline - Frankfurt
SaaS Inline - India
Palo Alto Networks Cloud Services Data Security (SSPM)
SSPM - North America
SSPM - Frankfurt
SSPM - Singapore
SSPM - India
SSPM - Australia
SSPM - London
SSPM - Japan
FedRAMP Moderate IL2
FedRAMP High IL4
Palo Alto Networks Cloud Services Data Security (Email DLP)
Email DLP - North America
Email DLP - Frankfurt
Email DLP - Singapore
Palo Alto Networks Cloud Services DLP
APAC (Mumbai) - Prisma SaaS
APAC (Singapore) - Prisma SaaS
APAC (Tokyo) - Prisma Access
Americas (Canada) - Prisma Access
Americas (US East) - Prisma Cloud
Americas (US West) - Prisma SaaS
EMEA (Frankfurt) - Prisma SaaS
EMEA (London) - Prisma SaaS
DLP (NGFW) APAC
DLP (NGFW) EU
DLP (NGFW) NAM
Prisma Access DLP
Palo Alto Networks Cloud Services Prisma Cloud
Americas - US - app.prismacloud.io
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
Americas - US - app4.prismacloud.io
Americas - US - app.gov.prismacloud.io
Americas - Canada - app.ca.prismacloud.io
Europe - app.eu.prismacloud.io
Europe - app2.eu.prismacloud.io
United Kingdom - UK - app.uk.prismacloud.io
France - FR - app.fr.prismacloud.io
China - app.prismacloud.cn
Americas-Argentina
Asia Pacific - Singapore - app.sg.prismacloud.io
Asia Pacific - India - app.ind.prismacloud.io
Americas-Bolivia
Asia Pacific - Japan - app.jp.prismacloud.io
Americas-Brazil Central
Palo Alto Networks Cloud Services Strata Cloud Manager
Asia Pacific - Australia - app.anz.prismacloud.io
Americas-Brazil East
Asia Pacific - Indonesia - app.id.prismacloud.io
Americas-Brazil South
Americas-Canada Central
Prisma Cloud Application Security
Prisma Cloud Data Security - Americas
Americas-Canada East
Americas-Canada West
Prisma Cloud Data Security - European Union
Americas-Chile
Palo Alto Networks Cloud Services Prisma Cloud Compute ( CWP )
Americas-Colombia
Americas - US - app.prismacloud.io
Americas-Costa Rica
Americas - US - app2.prismacloud.io
Americas - US - app3.prismacloud.io
Americas-Ecuador
Americas - US - app4.prismacloud.io
Americas-Mexico Central
Americas - US - app.gov.prismacloud.io
Americas-Mexico West
Americas - Canada - app.ca.prismacloud.io
Americas-Panama
Americas-Paraguay
Europe - app.eu.prismacloud.io
Europe - app2.eu.prismacloud.io
Americas-Peru
Americas-US Central
Asia Pacific - Australia - app.anz.prismacloud.io
Americas-US East
Asia Pacific - Singapore - app.sg.prismacloud.io
Americas-US Northeast
United Kingdom - UK - app.uk.prismacloud.io
Asia Pacific - Japan - app.jp.prismacloud.io
Americas-US Northwest
France - FR - app.fr.prismacloud.io
Americas-US South
Americas-US Southeast
Asia Pacific - India - app.ind.prismacloud.io
Americas-US Southwest
Asia Pacific - Indonesia - app.id.prismacloud.io
Palo Alto Networks Cloud Services Prisma Access
Americas-US West
Visit Prisma Access Status - https://sase.status.paloaltonetworks.com
Americas-Venezuela
Palo Alto Networks Cloud Services Prisma Access - Insights
APAC-Australia East
APAC-Australia South
Palo Alto Networks Cloud Services Hub
APAC-Australia Southeast
Palo Alto Networks Cloud Services Prisma Access Agent Manager
Palo Alto Networks Cloud Services Cloud Identity Engine
APAC-Bangladesh
APAC-Cambodia
United States - Americas
United States - Government
APAC-Hong Kong
APAC-India North
Netherlands - Europe
APAC-India South
United Kingdom
APAC-India West
Singapore
APAC-Indonesia
Canada
APAC-Japan Central
Japan
Australia
APAC-Japan South
Germany
APAC-Malaysia
India
APAC-Myanmar
APAC-New Zealand
Switzerland
APAC-Pakistan South
Spain
Italy
APAC-Pakistan West
APAC-Papua New Guinea
France
Poland
APAC-Philippines
APAC-Singapore
China
APAC-South Korea
Taiwan
Qatar
APAC-Taiwan
APAC-Thailand
Israel
APAC-Vietnam
Indonesia
Saudi Arabia
EMEA-Andorra
South Korea
EMEA-Austria
FedRamp Moderate
EMEA-Belarus
EMEA-Belgium
FedRamp High
EMEA-Bulgaria
South Africa
EMEA-Croatia
Palo Alto Networks Cloud Services IoT/OT Security
EMEA-Czech Republic
Australia
Canada
EMEA-Denmark
EMEA-Finland
Germany
Japan
EMEA-France North
EMEA-France South
Singapore
EMEA-Germany Central
Switzerland
United Kingdom
EMEA-Germany North
EMEA-Germany South
United States
EMEA-Greece
United States - Government
China
EMEA-Hungary
EMEA-Ireland
United States - Fed
EMEA-Italy
Palo Alto Networks Cloud Services PAN-DB Cloud
EMEA-Liechtenstein
Americas - US East
EMEA-Lithuania
Americas - US Central
Americas - US West
EMEA-Luxembourg
EMEA - Netherlands
EMEA-Moldova
APAC - Singapore
EMEA-Monaco
APAC - Tokyo
Europe Germany
EMEA-Netherlands Central
EMEA-Netherlands South
Palo Alto Networks Cloud Services WildFire
United States - AMERICAS
WildFire Global Cloud
EMEA-Norway
Australia
WildFire Europe Cloud
EMEA-Poland
Europe United Kingdom
Singapore
EMEA-Portugal
WildFire Singapore Cloud
Japan
WildFire Japan Cloud
EMEA-Romania
EMEA-Russia Central
India
WildFire UK Cloud
WildFire U.S. Government Cloud
EMEA-Russia Northwest
EMEA-Slovakia
WildFire Canada Cloud
WildFire Australia Cloud
EMEA-Slovenia
WildFire Germany Cloud
EMEA-Spain Central
WildFire India Cloud
EMEA-Spain East
WildFire Switzerland Cloud
EMEA-Sweden
WildFire Poland Cloud
EMEA-Switzerland
EMEA-UK
WildFire Indonesia Cloud
WildFire Taiwan Cloud
EMEA-Ukraine
EMEA-Uzbekistan
WildFire France Cloud
EMEA-Kenya
WildFire Qatar Cloud
WildFire South Korea Cloud
EMEA-Nigeria
EMEA-South Africa Central
WildFire Israel Cloud
EMEA-South Africa West
WildFire Saudi Arabia Cloud
WildFire Italy Cloud
EMEA-Egypt
Wildfire Spain Cloud
EMEA-Israel
EMEA-Jordan
WildFire AWF PubSec Cloud(FRM)
WildFire AWF GovCloud(FRH)
EMEA-Kuwait
EMEA-Saudi Arabia
WildFire South Africa Cloud
EMEA-Turkey
WildFire EU Regulated Cloud
WildFire GVS Cloud
EMEA-United Arab Emirates
WildFire US Native Cloud
Americas-Brazil South (Location on-boarded prior to version 1.4)
Palo Alto Networks Cloud Services Zero Touch Provisioning (ZTP) Service
Americas-Canada East (Location on-boarded prior to version 1.4)
Americas-US Central (Location on-boarded prior to version 1.4)
Palo Alto Networks Cloud Services Strata Cloud Manager
Cloud Manager North America (United States)
Americas-US East (Location on-boarded prior to version 1.4)
Cloud Manager North America (Canada)
Americas-US Northwest (Location on-boarded prior to version 1.4)
Cloud Manager Europe (United Kingdom)
Americas-US West (Location on-boarded prior to version 1.4)
APAC-Australia Southeast (Location on-boarded prior to version 1.4)
Cloud Manager APAC (Japan)
Cloud Manager APAC (India)
APAC-India West (Location on-boarded prior to version 1.4)
APAC-Japan Central (Location on-boarded prior to version 1.4)
Cloud Manager APAC (Singapore)
Cloud Manager Europe (Switzerland)
APAC-Singapore (Location on-boarded prior to version 1.4)
Cloud Manager Europe (Germany)
APAC-South Korea (Location on-boarded prior to version 1.4)
EMEA-France North (Location on-boarded prior to version 1.4)
Cloud Manager APAC (Australia)
EMEA-Germany Central (Location on-boarded prior to version 1.4)
Cloud Manager Middle East (Qatar)
EMEA-Ireland (Location on-boarded prior to version 1.4)
Cloud Manager Europe (France)
Cloud Manager APAC (Indonesia)
EMEA-UK (Location on-boarded prior to version 1.4)
Prisma Access - Autonomous DEM
Cloud Manager Middle East (Israel)
Cloud Manager Middle East (Saudi Arabia)
Cloud Manager Africa (South Africa)
Cloud Manager North America (FedRamp Moderate)
Cloud Manager North America (FedRamp High)
Palo Alto Networks Cloud Services EDL Hosting Service
Palo Alto Networks Cloud Services Content Updates
Content Updates (Dynamic)
Content Updates (Static)
Palo Alto Networks Cloud Services Okyo
Cloudservice
Okyo site
Palo Alto Networks Cloud Services Cloud NGFW for AWS
N.California(us-west-1)
N.Virginia(us-east-1)
Ohio(us-east-2)
Oregon(us-west-2)
Canada(ca-central-1)
Ireland(eu-west-1)
London(eu-west-2)
Paris(eu-west-3)
Frankfurt(eu-central-1)
Stockholm(eu-north-1)
Milan(eu-south-1)
Singapore(ap-southeast-1)
Sydney(ap-southeast-2)
Tokyo(ap-northeast-1)
Osaka(ap-northeast-3)
Bahrain(me-south-1)
Hong Kong(ap-east-1)
Africa(af-south-1)
Sao Paulo(sa-east-1)
Mumbai(ap-south-1)
Seoul(ap-northeast-2)
Palo Alto Networks Cloud Services AIOps-NGFW
AIOps-NGFW
Palo Alto Networks Cloud Services AI Runtime Security Cloud
United States - Americas
Palo Alto Networks Cloud Services Advanced Threat Prevention (ATP)
United States - Americas
Germany
Singapore
United Kingdom
India
France
Japan
Canada
Australia
Switzerland
Israel
Palo Alto Networks Cloud Services AppID Cloud Engine (ACE)
United States - Americas
Germany
Singapore
United Kingdom
India
Palo Alto Networks Cloud Services Advanced URL Filtering (AUF)
United States - Americas
Germany
Singapore
United Kingdom
India
France
Australia
Canada
Japan
Switzerland
Palo Alto Networks Cloud Services DNS Security
South Africa
Middle East
France
Japan
Singapore
Australia
UK
Germany
Netherlands
United States - Iowa
United States - Northern Virginia
United States - Oregon
Canada
Brazil
United States - California
Hong Kong
India
Palo Alto Networks Cloud Services Customer Support Portal
Palo Alto Networks Cloud Services Cloud NGFW for Azure
australiaeast
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
australiasoutheast
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
canadacentral
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
centralus
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
eastasia
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
eastus
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
eastus2
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
northeurope
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
uksouth
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
ukwest
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
westeurope
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
westus
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
westus2
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
westus3
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
brazilsouth
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
japaneast
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
northcentralus
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
southeastasia
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025