Barracuda Networks Status

Identified: A data processing delay is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

Resolved: This incident has been resolved, and the o365 events ingestion is back to business-as-usual

Monitoring: Our engineering team has identified the cause of this issue and implemented a solution. We will continue to monitor to ensure the o365 events ingestion functionality is back to business-as-usual

Investigating: Barracuda XDR is currently experiencing an issue in the o365 events ingestion, only in US region, which could result in delayed ingestion. Our engineers are actively working to resolve this issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates as we identify the root cause and implement a solution

Resolved: Resolved: Our Phone Provider has indicated their services are stabilizing. The Support team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Due to a current global outage with our phone provider, the Barracuda support team is experiencing an issue impacting our phone system and is currently unable to make or receive phone calls. For the time being, we encourage our customers to reach out for Support by emailing [email protected]. Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.

Resolved: Zoom has indicated their services are stabilizing. The XDR SOC team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.

Identified: Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email ([email protected]). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.