Barracuda Networks Status

Investigating: We are currently investigating an issue where some customers may see the error message "File upload failed" when attempting to back up their Barracuda Appliance configurations to the cloud. This may result in configuration backups not completing successfully. We will provide an update as soon as more information is available.

Postmortem: Following a comprehensive investigation, we have determined that the root cause of the issue originated from receiving O365 events with future-dated timestamps from certain partners. This anomaly adversely affected the deduplication process during the ingestion of O365 events. Although our engineering team successfully resolved this issue on Friday evening, we experienced a loss of O365 events between 8:05 AM and 6:20 PM ET on Friday, August 1st. We have commenced the reingestion process for the missed events; however, please be aware that this may trigger alerts for these historical events. We sincerely apologize for any inconvenience this may cause to your business operations

Resolved: Our engineering team has worked with Datalake cloud vendor to implement a solution to address this issue. Post the fix rollout, o365 events ingestion process is fully operational in these 2 impacted regions.

Investigating: Barracuda XDR is currently experiencing an issue with the ingestion of O365 events, which may cause delays and affect customers in the US and EU regions. Our engineering team is diligently collaborating with our Datalake cloud vendor to pinpoint the cause and implement a resolution. We understand the potential impact on your business and are committed to restoring full functionality as swiftly as possible. We will provide further updates once the solution is in place. Thank you for your patience and understanding.

Identified: Our engineering team has rolled back the change and postponed the planned maintenance by one week to provide additional lead time for partners to update their firewall rules. We have rescheduled the planned maintenance for August 6, 2025, at 3 PM ET

Identified: This is a reminder that tomorrow, July 30, 2025, at 3:00pm EDT, we will be upgrading the Barracuda Managed XDR Collector Appliance infrastructure. To ensure your log ingestion service remains operational after the infrastructure change, please add a firewall rule to permit outbound traffic elastic-agent-on-prem.ingest.skoutsecure.com on TCP port 5044, similar to the preexisting system’s URL: a96190b49bd294a5fbb3725ff20aab78-c7f64fe7557a87d2.elb.us-east-1.amazonaws.com:5044). Given the timeline, please ensure this update is completed your earliest convenience. Please continue to permit outbound access through your firewall to the preexisting system URL as well, until this planned maintenance is complete. Please contact [email protected] with any questions.

Identified: Our engineering team will be upgrading the Barracuda Managed XDR Collector Appliance infrastructure on July 30, 2025 at 3:00pm EDT. To ensure your log ingestion service remains operational after the infrastructure change, please add a firewall rule to permit outbound traffic to elastic-agent-on-prem.ingest.skoutsecure.com on TCP port 5044, similar to the preexisting system’s URL: a96190b49bd294a5fbb3725ff20aab78-c7f64fe7557a87d2.elb.us-east-1.amazonaws.com:5044. Given the timeline, please ensure this update is completed your earliest convenience.

Barracuda will continue to use both the new and preexisting systems. Therefore, please continue to permit outbound access through your firewall to the preexisting system URL.

Please contact [email protected] with any questions

Resolved: This incident has been resolved.

Monitoring: The issue has been resolved. We are monitoring the system. Thank you for your patience as the system recovers.

Identified: We are investigating an issue that is affecting the web interface in the EU and AU regions. We are working to resolve the issue. Search queries may be inoperable until this issue is resolved.