Barracuda Networks status is Partially Degraded Service

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Mail Processing
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Barracuda Networks Email Gateway Defense

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User Interface
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XDR Service
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Email Gateway Defense - Message Log Advanced Search with "reason filter" is failing
Started 15 May 2025 09:59:17 (17 days ago), still ongoing
Minor Incident
Monitoring
User Interface

When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".

Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.

Recently Resolved Incidents

Barracuda XDR - View Alert Service Disruption
Started 30 May 2025 18:40:47 (1 day ago), resolved 30 May 2025 21:40:16 (1 day ago)
Minor Incident
Resolved
XDR Service

Barracuda XDR has encountered an issue with View Ticket function from the dashboard, which could result in viewing alert details from the dashboard. Our engineering team has identified the root-cause and actively working on resolving this issue. We understand the impact this may have on your business and are committed to restoring this service as quickly as possible. We will provide further updates once we implement a solution. The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.

Barracuda XDR - SentinelOne Console Outage
Started 29 May 2025 15:37:08 (2 days ago), resolved 29 May 2025 21:00:07 (2 days ago)
Minor Incident
Resolved
XDR Service

We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.

Thank you for your patience.

(BCAS) Global - Email Processing Delays
Started 3 May 2025 20:49:31 (28 days ago), resolved 27 May 2025 17:03:28 (4 days ago)
Incident without Impact
Resolved
Mail Processing

BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.

Barracuda Networks Outage Survival Guide

A step-by-step guide to help you survive a Barracuda Networks outage
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    Barracuda Networks Components

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    Barracuda Networks Appliance Control

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    Device Connections
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    Cloud backups
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    Barracuda Networks Appliance Updates

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    Barracuda Networks Backup Service

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    Web Interface
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    Email Alerts / Reports
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    Offsite Transfers
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    Barracuda Networks BarracudaCentral.org

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    Barracuda Networks BarracudaONE

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    BarracudaONE Web App
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    Barracuda Networks Cloud Archiving Service

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    Web Interface
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    End-user Access
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    Mail Processing
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    (BCAS) Global - Email Processing Delays
    Started 3 May 2025 20:49:31 (28 days ago), resolved 27 May 2025 17:03:28 (4 days ago)
    Incident without Impact
    Resolved
    Mail Processing

    BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.

    Exchange Integration
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    PST Import
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    Retention
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    Barracuda Networks Cloud to Cloud Backup

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    Web Interface
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    Office 365 Integration
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    Cloud to Cloud Backups
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    Barracuda Networks Cloud Control

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    Barracuda Networks CloudGen Access

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    API EU
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    API US
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    Enterprise Console EU
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    Enterprise Console US
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    Barracuda Networks CloudGen Firewall

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    Advanced Threat Protection
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    Web Categorization Service
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    Download Portal
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    Licensing
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    Zero Touch Deployment (ZTD)
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    Barracuda Networks SecureEdge

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    Zero Touch Deployment (ZTD)
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    Configuration Service
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    Advanced Threat Protection
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    Web Categorization Service
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    Download Portal
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    Licensing
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    Edge Service EMEA
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    Edge Service US
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    Edge Service APAC
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    Reporting Service
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    Barracuda Networks Cloud Security Guardian

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    Web UI
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    Barracuda Networks Cloud Protection Layer for ESG

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    Barracuda Networks Content Shield

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    Scan Engine
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    US - Web Interface
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    US - Content Filtering
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    EU - Web Interface
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    EU - Content Filtering
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    Barracuda Networks Corporate Website

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    Campus
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    Blog
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    www
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    Community
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    Barracuda Networks ECHOplatform

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    Barracuda Networks Email Gateway Defense

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    Mail Delivery
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    User Interface
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    Email Gateway Defense - Message Log Advanced Search with "reason filter" is failing
    Started 15 May 2025 09:59:17 (17 days ago), still ongoing
    Minor Incident
    Monitoring
    User Interface

    When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered".

    Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.

    Barracuda Networks Email Security Gateway Appliance

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    Email Processing
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    Barracuda Networks Incident Response

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    Dashboard UI
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    Email Processing
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    Barracuda Networks Impersonation Protection (formerly Sentinel)

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    Email Processing
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    Dashboard UI
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    Barracuda Networks Message Archiver

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    Cloud Replication
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    Cloud Federated Search
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    Barracuda Networks Security Awareness Training

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    Barracuda Networks Support Phone System

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    Barracuda Networks View - Cloud Email Archive

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    EMEA | nest1-view-eu | viewarchive.co.uk
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    APAC | nest1-view-au | au.viewarchive.com
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    US | nest1-view-us | viewarchive.com
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    US | im1-view-us |
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    US | rack1-view-us |
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    Barracuda Networks Vulnerability Manager/Vulnerability Remediation Service

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    User Interface
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    Scan Engine
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    Barracuda Networks Web Security Service

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    Management Web UI
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    Traffic Processing
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    WSA Service Test
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    Barracuda Networks WAF Active DDoS Prevention Service

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    Management Web UI
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    Traffic Flow
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    Barracuda Networks WAF-as-a-Service

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    Configuration Propagation
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    Traffic Processing
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    Management Web UI
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    Logging
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    Barracuda Networks XDR

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    XDR Dashboard
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    XDR Service
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    Barracuda XDR - SentinelOne Console Outage
    Started 29 May 2025 15:37:08 (2 days ago), resolved 29 May 2025 21:00:07 (2 days ago)
    Minor Incident
    Resolved
    XDR Service

    We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.

    Thank you for your patience.

    Barracuda XDR - View Alert Service Disruption
    Started 30 May 2025 18:40:47 (1 day ago), resolved 30 May 2025 21:40:16 (1 day ago)
    Minor Incident
    Resolved
    XDR Service

    Barracuda XDR has encountered an issue with View Ticket function from the dashboard, which could result in viewing alert details from the dashboard. Our engineering team has identified the root-cause and actively working on resolving this issue. We understand the impact this may have on your business and are committed to restoring this service as quickly as possible. We will provide further updates once we implement a solution. The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.