EcoStruxure IT status is Operational

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EcoStruxure IT Expert

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EcoStruxure IT Mobile

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Alarm Processing Delays
Started 16 Jan 2025 18:13:07 (1 day ago), resolved 16 Jan 2025 19:13:23 (1 day ago)
Minor Incident
Resolved
EcoStruxure IT Expert
EcoStruxure IT Mobile

We have identified an issue causing alarm emails to be delayed and are working on a fix.

No data has been lost.

EcoStruxure IT Outage Survival Guide

A step-by-step guide to help you survive a EcoStruxure IT outage
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    EcoStruxure IT Components

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    EcoStruxure IT Expert

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    Alarm Processing Delays
    Started 16 Jan 2025 18:13:07 (1 day ago), resolved 16 Jan 2025 19:13:23 (1 day ago)
    Minor Incident
    Resolved
    EcoStruxure IT Expert
    EcoStruxure IT Mobile

    We have identified an issue causing alarm emails to be delayed and are working on a fix.

    No data has been lost.

    EcoStruxure IT Advisor

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    EcoStruxure IT EcoStruxure Asset Advisor

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    EcoStruxure IT Mobile

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    Alarm Processing Delays
    Started 16 Jan 2025 18:13:07 (1 day ago), resolved 16 Jan 2025 19:13:23 (1 day ago)
    Minor Incident
    Resolved
    EcoStruxure IT Expert
    EcoStruxure IT Mobile

    We have identified an issue causing alarm emails to be delayed and are working on a fix.

    No data has been lost.

    EcoStruxure IT frontpage and help center

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    EcoStruxure IT Notifications

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    Push notifications
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    EcoStruxure IT Smart Connect Integration with ITE and EcoStruxure Asset Advisor

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    EcoStruxure IT Alternatives

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    DEX - app.controlup.com - Platform Services
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    OTP codes not being received via email.
    Started 5 Aug 2024 09:10:03 (6 months ago), still ongoing
    Major Incident
    Investigating
    DEX - app.controlup.com - Platform Services
    DEX - app.controlup.com - Platform Services
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Insights
    More...

    We are currently investigating an issue that is affecting customers receiving OTP codes via email. We will provide further updates as soon as possible.

    VDI & DaaS - Login Services - Console
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    OTP codes not being received via email.
    Started 5 Aug 2024 09:10:03 (6 months ago), still ongoing
    Major Incident
    Investigating
    DEX - app.controlup.com - Platform Services
    DEX - app.controlup.com - Platform Services
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Insights
    More...

    We are currently investigating an issue that is affecting customers receiving OTP codes via email. We will provide further updates as soon as possible.

    See all
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    US AMS
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    Action Required: Important Ivanti/Cherwell TLS Configuration Change to Avoid Service Interruptions
    Started 15 Jan 2025 16:27:36 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    US AMS
    US Datacenter
    EMEA Datacenter
    APAC Datacenter
    Canada Datacenter
    More...

    Today, we want to inform you of an important change that will take place on January 22nd, 2025. This action relates to the removal of support for TLS 1.0 and TLS 1.1 configurations for All HOSTED Ivanti/Cherwell environments. The changes are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards.

    Affected Products

    • Ivanti Cherwell CSM 9.5 and Older

    • Ivanti Cherwell CAM 12.0 and Older

    Required Action to Avoid Service Interruptions

    If you are using HOSTED Ivanti/Cherwell CSM 9.5 and older or Ivanti/Cherwell CAM Products 12.0 and older, verify, no later than 12:00PM MST January 22, 2025. Most customers will not be impacted by this change.

    Taking this action will maintain the security and functionality of your Ivanti/Cherwell products.

    If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.

    US Datacenter
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    Action Required: Important Ivanti/Cherwell TLS Configuration Change to Avoid Service Interruptions
    Started 15 Jan 2025 16:27:36 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    US AMS
    US Datacenter
    EMEA Datacenter
    APAC Datacenter
    Canada Datacenter
    More...

    Today, we want to inform you of an important change that will take place on January 22nd, 2025. This action relates to the removal of support for TLS 1.0 and TLS 1.1 configurations for All HOSTED Ivanti/Cherwell environments. The changes are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards.

    Affected Products

    • Ivanti Cherwell CSM 9.5 and Older

    • Ivanti Cherwell CAM 12.0 and Older

    Required Action to Avoid Service Interruptions

    If you are using HOSTED Ivanti/Cherwell CSM 9.5 and older or Ivanti/Cherwell CAM Products 12.0 and older, verify, no later than 12:00PM MST January 22, 2025. Most customers will not be impacted by this change.

    Taking this action will maintain the security and functionality of your Ivanti/Cherwell products.

    If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.

    See all
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