Scaleway Status
Real-time updates of Scaleway issues and outages
Scaleway status is Minor Service Outage
Scaleway Elements - Products
Scaleway Elements - Products
Object Storage
Serverless-Database
Instances
Container Registry
Serverless Functions and Containers
Active Incidents
The pf17-mysql have been out of service.
Our engineers are doing their utmost to restore the service as soon as possible.
The pf14-mysql & pf15-mysql have been out of service since 8h15 AM.
Our engineers are doing their utmost to restore the service as soon as possible.
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.
Full integrity of the objects aren't impacted, and all computed checksum are valid.
We are currently experiencing an issue affecting the instances infrastructure across all availability zones in FR-PAR.
Impact:
- Starting and stopping instances with local storage may experience significant delays
- Snapshot tasks are currently stuck and unable to progress
Starting on 2024/11/14 17:47 UTC, clients might experience issues pushing/pulling images from rg.fr-par.scw.cloud due to a certificate issue.
As a result, users from Serverless Functions/Containers using an image hosted on rg.fr-par.scw.cloud might also get impacted, as their functions/containers won't be able to start. Impacts for Serverless Functions/Containers are:
- instances that cannot start (scale up might be impossible)
- requests timeouting or 5xx errors if no instances are available.
We are currently investigating this issue, and apologize for the inconvenience.
Since Nov 6th at 10 PM (FR), some databases have failed to start, and users are unable to connect to their databases. The issue is linked to the incident detailed at https://status.scaleway.com/incidents/n7k8t96f4cjy.
Recently Resolved Incidents
We are currently experiencing an issue with retrying payments for DDX invoices via the ELT console. Our team has identified the root cause and is working to resolve it promptly. In the meantime, please contact support, and we will handle the payment retry on your behalf.
Some customers who are members of an organization are unable to connect to the console.
All Dedibox servers in this rack are down.
Our team is working on the issue.
Some customers are experiencing display errors on the console. Our team has identified the cause and is working to resolve the issue as quickly as possible.
All Dedibox servers in this rack are down.
Our team is working on the issue.
We are informing you that an incident occurred on our Dedibox server located at fr-par-1 Hall 4-5 Rack C5. Our services are currently stable. We are closely monitoring the situation and investigating any potential additional impact. To report any issues, you can submit a ticket to the assistance
Due to a software bug, terminating an instance will no longer automatically detach its IP addresses. IPs can still be detached manually. A fix will be deployed early next week.
We encountered a disruption on one of our switch in AMS datacenter in Hall 2 in rack DS7-2 et DS7-4. Our team is currently conducting an investigation to determine the root cause of this downtime.
Scaleway Outage Survival Guide
Scaleway Components
Scaleway Elements - Products
Scaleway Elements - Products
Object Storage
S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.
Full integrity of the objects aren't impacted, and all computed checksum are valid.
BMaaS
Serverless-Database
Since Nov 6th at 10 PM (FR), some databases have failed to start, and users are unable to connect to their databases. The issue is linked to the incident detailed at https://status.scaleway.com/incidents/n7k8t96f4cjy.
Website
Instances
Due to a software bug, terminating an instance will no longer automatically detach its IP addresses. IPs can still be detached manually. A fix will be deployed early next week.
Block Storage
Scaleway Glacier
Elastic Metal
Apple Silicon
Kubernetes Kapsule
Container Registry
Starting on 2024/11/14 17:47 UTC, clients might experience issues pushing/pulling images from rg.fr-par.scw.cloud due to a certificate issue.
As a result, users from Serverless Functions/Containers using an image hosted on rg.fr-par.scw.cloud might also get impacted, as their functions/containers won't be able to start. Impacts for Serverless Functions/Containers are:
- instances that cannot start (scale up might be impossible)
- requests timeouting or 5xx errors if no instances are available.
We are currently investigating this issue, and apologize for the inconvenience.
Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
Elements - Products
Private Network
Load Balancer
Domains
Serverless Functions and Containers
Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
Jobs
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
Databases
IoT Hub
Web Hosting
Observability
Transactional Email
Network
Account API
Some customers who are members of an organization are unable to connect to the console.
Billing API
We are currently experiencing an issue with retrying payments for DDX invoices via the ELT console. Our team has identified the root cause and is working to resolve it promptly. In the meantime, please contact support, and we will handle the payment retry on your behalf.
Elements Console
Messaging and Queuing
Public Gateway
Secret Manager
Developer Tools
IAM
Edge service
Environmental Footprint
Scaleway Elements - AZ
fr-par-1
Since Nov 6th at 10 PM (FR), some databases have failed to start, and users are unable to connect to their databases. The issue is linked to the incident detailed at https://status.scaleway.com/incidents/n7k8t96f4cjy.
We are currently experiencing an issue affecting the instances infrastructure across all availability zones in FR-PAR.
Impact:
- Starting and stopping instances with local storage may experience significant delays
- Snapshot tasks are currently stuck and unable to progress
Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
fr-par-2
We are currently experiencing an issue affecting the instances infrastructure across all availability zones in FR-PAR.
Impact:
- Starting and stopping instances with local storage may experience significant delays
- Snapshot tasks are currently stuck and unable to progress
Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
fr-par-3
We are currently experiencing an issue affecting the instances infrastructure across all availability zones in FR-PAR.
Impact:
- Starting and stopping instances with local storage may experience significant delays
- Snapshot tasks are currently stuck and unable to progress
Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
nl-ams-1
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
nl-ams-2
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
nl-ams-3
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
pl-waw-1
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
pl-waw-2
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
pl-waw-3
The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
Scaleway Dedibox - Products
Dedibox
We encountered a disruption on one of our switch in AMS datacenter in Hall 2 in rack DS7-2 et DS7-4. Our team is currently conducting an investigation to determine the root cause of this downtime.
All Dedibox servers in this rack are down.
Our team is working on the issue.
We are informing you that an incident occurred on our Dedibox server located at fr-par-1 Hall 4-5 Rack C5. Our services are currently stable. We are closely monitoring the situation and investigating any potential additional impact. To report any issues, you can submit a ticket to the assistance
All Dedibox servers in this rack are down.
Our team is working on the issue.
Some customers are experiencing display errors on the console. Our team has identified the cause and is working to resolve the issue as quickly as possible.
Hosting
The pf14-mysql & pf15-mysql have been out of service since 8h15 AM.
Our engineers are doing their utmost to restore the service as soon as possible.
The pf17-mysql have been out of service.
Our engineers are doing their utmost to restore the service as soon as possible.
SAN
Dedirack
Dedibackup
Domains
RPN
Dedibox Console
Scaleway Dedibox - Datacenters
DC2
DC3
DC5
All Dedibox servers in this rack are down.
Our team is working on the issue.
All Dedibox servers in this rack are down.
Our team is working on the issue.
AMS
We encountered a disruption on one of our switch in AMS datacenter in Hall 2 in rack DS7-2 et DS7-4. Our team is currently conducting an investigation to determine the root cause of this downtime.
