Scaleway Status
Real-time updates of Scaleway issues and outages
Scaleway status is Partially Degraded Service
Scaleway Elements - Products
Scaleway Elements - Products
APIs
Cockpit
Elastic Metal
Generative API
Jobs
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Active Incidents
key manager api unavailable following database migration
[15h00 utc+2] We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding.
En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.
Recently Resolved Incidents
During 15 minutes, we have some troubles to ingest logs & metrics from products on IT-MIL. This was due to a maintenance operation not compatible with the last extension to MIL2/MIL3.
Some users report errors in custom metrics ingestion since 2026-09-16 We are investigating to find out the scope of the incident.
Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
[11:21:22] BookMyName api logs shows no calls coming from online api
Since 11h30, Public Switch in rack b11 room 1 is down causing connectivity issues for some services, Our team is investigating.
We have observed local perturbations on the backbone network of FR-PAR region, fixes have been deployed, we are monitoring the situation
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
There is currently an access issue on the 1004 platform.
We are currently investigating the matter.
Customers can't execute jobs. Job runs will be stuck in validated status.
[18:30] Qwen3 235b model performance is degraded, a few timeouts have been observed [21:30] Performance is still sub-optimal but timeouts are mostly gone
We are observing an unexpected increase in 5xx error rate. Investigations are underway.
Scaleway Outage Survival Guide
Scaleway Components
Scaleway Elements - Products
Scaleway Elements - Products
Account
APIs
We are observing an unexpected increase in 5xx error rate. Investigations are underway.
BMaaS
Apple Silicon
Audit Trail
Scaleway Glacier
Billing
Block Storage
Cockpit
Some users report errors in custom metrics ingestion since 2026-09-16 We are investigating to find out the scope of the incident.
During 15 minutes, we have some troubles to ingest logs & metrics from products on IT-MIL. This was due to a maintenance operation not compatible with the last extension to MIL2/MIL3.
Container Registry
Data Warehouse
Databases
Elements - Products
Developer Tools
Domains
Edge service
Elastic Metal
Elements Console
Environmental Footprint
File Storage
Generative API
[18:30] Qwen3 235b model performance is degraded, a few timeouts have been observed [21:30] Performance is still sub-optimal but timeouts are mostly gone
[15h00 utc+2] We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
IAM
Instances
IoT Hub
Jobs
Customers can't execute jobs. Job runs will be stuck in validated status.
Kafka
Kubernetes Kapsule
Load Balancer
Managed Inference
Messaging and Queuing
Network
Since 11h30, Public Switch in rack b11 room 1 is down causing connectivity issues for some services, Our team is investigating.
Object Storage
Observability
Public Gateway
Secret Manager
key manager api unavailable following database migration
Serverless Container
Serverless Functions
Serverless-Database
Transactional Email
VPC
Web Hosting
Website
Clusters for Apache Spark™
Scaleway Elements - AZ
fr-par-1
We have observed local perturbations on the backbone network of FR-PAR region, fixes have been deployed, we are monitoring the situation
fr-par-2
We have observed local perturbations on the backbone network of FR-PAR region, fixes have been deployed, we are monitoring the situation
fr-par-3
We have observed local perturbations on the backbone network of FR-PAR region, fixes have been deployed, we are monitoring the situation
nl-ams-1
nl-ams-2
nl-ams-3
pl-waw-1
pl-waw-2
pl-waw-3
it-mil-1
Scaleway Dedibox - Products
Dedibox
Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
Hosting
There is currently an access issue on the 1004 platform.
We are currently investigating the matter.
SAN
Dedirack
Dedibackup
Domains
[11:21:22] BookMyName api logs shows no calls coming from online api
RPN
Dedibox Console
Dedibox VPS
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
Scaleway Dedibox - Datacenters
DC1
DC2
DC3
DC4
DC5
Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
AMS
Scaleway Miscellaneous
Product-4-DN
Excellence
Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding.
En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.