Scaleway Status

Identified: Customers may experience issues resulting using our APIs in the it-mil-1 region.

Resolved: This incident has been resolved.

Investigating: Customers may experience connectivity issues with their APIs in the pl-waw region.

Resolved: This incident has been resolved.

Investigating: The issue has been fixed. If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.

Investigating: We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.

Resolved: This incident has been resolved.

Identified: Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

Investigating: We are currently investigating this issue.

Identified: Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

Identified: Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.

Investigating: Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting" state. Our engineering team is actively working to release the affected instances and restore normal snapshot operations.

We will provide further updates as soon as the issue is resolved. Thank you for your patience

Identified: Customers may experience failing workflows on Redis such as provisioning new instances

Resolved: Customers may have experienced errors when managing DNS records due to a partial outage on the DNS Management for Elements service. It happened around 22h30 on 2026/05/05

Resolved: L'incident est désormais résolu.

Pour plus d'information concernant sa résolution, le rapport d'incident est disponible : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112

Veuillez toutefois noter que la réinitialisation de mot de passe est temporairement indisponible. Si vous souhaitez modifier votre mot de passe, nous vous invitons à contacter notre support afin d'effectuer cette opération.

Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs habituels.

—--

The incident is now resolved.

For more information about its resolution, the incident report is available : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112

Please be advised that the password reset function is currently disabled. Should you wish to modify your password, we invite you to reach out to our support for assistance.

Our teams remain at your entire disposal for any further questions via our technical support or your usual points of contact.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. L'ensemble des clients concernés a été contacté individuellement.

Le service est pleinement rétabli depuis hier à 22h00 (CET). Vous pouvez désormais administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires restent temporairement indisponibles ; nous prévoyons leur réactivation progressive dans les prochaines heures.

Un rapport d'incident détaillé vous sera adressé prochainement pour vous apporter toute la transparence nécessaire sur cet événement.

Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs habituels.

—--

Our teams have identified and isolated the root cause of the incident affecting your domain name contact information. All impacted customers have been contacted individually.

Service has been fully restored since yesterday at 10:00 PM (CET). You can now manage your domain names as usual. However, please note, that some secondary features remain temporarily unavailable; we expect to reactivate them progressively over the coming hours.

A detailed incident report will be sent to you shortly to provide full transparency regarding this event.

Our teams remain at your entire disposal for any further questions via our technical support or your usual points of contact.

Monitoring: Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine.

Le service sera pleinement rétabli dans la soirée. Vous pourrez alors administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires resteront temporairement indisponibles.

Compte tenu du rétablissement effectif du service ce jour, les renouvellements automatiques seront assurés sans interruption. Par conséquent, et contrairement à ce qui a pu être communiqué précédemment, nous ne procéderons pas au renouvellement gracieux des domaines arrivant à échéance ce 5 mai 2026. Ces derniers seront traités selon vos modalités de facturation habituelles.

—--

Our teams have identified and resolved the cause of the incident affecting your domain name contact details.

The service will be fully restored this evening. You will then be able to manage your domain names as normal. Please note, however, that some secondary features will remain temporarily unavailable.

Given that the service has been fully restored today, automatic renewals will continue without interruption. Consequently, and contrary to what may have been previously communicated, we will not be offering a complimentary renewal for domains expiring on 5 May 2026. These will be processed in accordance with your usual billing terms.

Investigating: À ce stade, nous confirmons que les noms de domaine enregistrés auprès de Bookmyname ne présentent aucun risque identifié.

Les modifications intervenues sur les informations de contact associées ont été entièrement rétablies dans leur configuration initiale.

À ce stade de nos investigations, nous ne sommes pas en mesure de vous informer d’une date de reprise du service.

Compte tenu des délais nécessaires à l’analyse, et à titre exceptionnel et gracieux, nous procéderons au renouvellement des noms de domaine arrivant à échéance dans un délai de 72 heures à compter du mardi 5 mai 2026 à 08h00, afin de prévenir tout incident lié à leur renouvellement.

—--

At this stage, we confirm that the domain names registered with Bookmyname present no identified risk.

The changes made to the associated contact information have been fully restored to their original configuration.

At the current stage of our investigations, we are not in a position to provide a service restoration date.

Given the time required for the analysis, and on an exceptional and goodwill basis, we will proceed with the renewal of any domain names due to expire within 72 hours from Tuesday, May 5, 2026 at 08:00, in order to prevent any incident related to their renewal.

Investigating: At 08:55 CEST on May 5th, we detected an unusual activity on the BookMyName Information System.

Customers may have seen a modification of their contact information related to their domain names.

Due to that we have decided to shutdown all public access to BookMyname the time for us to perform the investigation.

From our first round of investigation we have not seen any zone modification or domain transfer out.

We will keep you updated on any progress we will make on the investigation.

—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-

Le 5 mai à 08h55 (CEST), nous avons détecté une activité inhabituelle sur le système d’information de BookMyName.

Certains clients ont pu constater une modification de leurs informations de contact associées à leurs noms de domaine.

En conséquence, nous avons décidé de suspendre l’ensemble des accès publics à BookMyName le temps de mener les investigations nécessaires.

À ce stade de nos analyses, aucune modification des zones DNS ni aucun transfert de domaine sortant n’ont été constatés.

Nous vous tiendrons informés de toute avancée significative dans le cadre de cette enquête.

Investigating: We are continuing to investigate this issue.

Investigating: All BookMyName services are unavailable, and we are currently investigating the root cause. Domain management on Scaleway and Dedibox are also impacted.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The engineers on our Edge Services team are still investigating the situation.

Investigating: Our Edge Services are currently unavailable; our engineers are already investigating the issue. We will update this status as soon as we have more information.

Resolved: Customers may have experienced errors when managing DNS records due to a partial outage on the DNS Management for Elements service. It happened around 22h30 on 2026/05/05

Resolved: The issue has been fixed. Everything is back to normal since yesterday at 8:30 PM. If you are still encountering an issue please contact our support team.

Investigating: Data Warehouse experiencing issues creating new deployments

Investigating: The following services are impacted by this incident :

• Kapsule Control Plane API for new clusters and some existing cluster unreachable
• LBs are experiencing configuration latencies, which impacts Kapsule node scaling

Investigating: We are currently observing connectivity issues with Load Balancers caused by a partial outage on an internal dependency in the fr-par-1 region.

Resolved: Customers may have experienced errors when managing DNS records due to a partial outage on the DNS Management for Elements service. It happened around 22h30 on 2026/05/05

Resolved: Customers are now able to create new Dedicated Deployments in the Managed Inference service.

Identified: Customers are unable to create new Dedicated Deployments in the Managed Inference service.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change. The issue started at 09:05 UTC and ended at 09:41 UTC

Identified: Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rollbacking this change.

Resolved: Customers may have experienced errors when managing DNS records due to a partial outage on the DNS Management for Elements service. It happened around 22h30 on 2026/05/05

Resolved: Customers may have experienced elevated error rates on metrics and logs in Cockpit on the nl-ams and pl-waw regions. The issue has been resolved and service is back to normal.

Investigating: Customers may experience elevated error rates on metrics and logs in Cockpit on the nl-ams and pl-waw regions.

Resolved: This incident has been resolved.

Investigating: Customers may experience unavailability on Serverless SQL DB in the fr-par region.

Resolved: Customers may have experienced errors when managing DNS records due to a partial outage on the DNS Management for Elements service. It happened around 22h30 on 2026/05/05

Resolved: Customers may have experienced errors when managing DNS records due to a partial outage on the DNS Management for Elements service. It happened around 22h30 on 2026/05/05

Resolved: Customers may have experienced RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 blocks K and L due to an unreachable RPN switch. Public connectivity was not affected.

Investigating: Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch. Public connectivity is not affected.

Investigating: Due to ongoing incident on BookMyName, our migration flow is failing due to nameservers unavailability. We will relaunch the migration once the BMN incident is resolved.

Resolved: L'incident est désormais résolu.

Pour plus d'information concernant sa résolution, le rapport d'incident est disponible : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112

Veuillez toutefois noter que la réinitialisation de mot de passe est temporairement indisponible. Si vous souhaitez modifier votre mot de passe, nous vous invitons à contacter notre support afin d'effectuer cette opération.

Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs habituels.

—--

The incident is now resolved.

For more information about its resolution, the incident report is available : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112

Please be advised that the password reset function is currently disabled. Should you wish to modify your password, we invite you to reach out to our support for assistance.

Our teams remain at your entire disposal for any further questions via our technical support or your usual points of contact.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. L'ensemble des clients concernés a été contacté individuellement.

Le service est pleinement rétabli depuis hier à 22h00 (CET). Vous pouvez désormais administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires restent temporairement indisponibles ; nous prévoyons leur réactivation progressive dans les prochaines heures.

Un rapport d'incident détaillé vous sera adressé prochainement pour vous apporter toute la transparence nécessaire sur cet événement.

Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs habituels.

—--

Our teams have identified and isolated the root cause of the incident affecting your domain name contact information. All impacted customers have been contacted individually.

Service has been fully restored since yesterday at 10:00 PM (CET). You can now manage your domain names as usual. However, please note, that some secondary features remain temporarily unavailable; we expect to reactivate them progressively over the coming hours.

A detailed incident report will be sent to you shortly to provide full transparency regarding this event.

Our teams remain at your entire disposal for any further questions via our technical support or your usual points of contact.

Monitoring: Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine.

Le service sera pleinement rétabli dans la soirée. Vous pourrez alors administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires resteront temporairement indisponibles.

Compte tenu du rétablissement effectif du service ce jour, les renouvellements automatiques seront assurés sans interruption. Par conséquent, et contrairement à ce qui a pu être communiqué précédemment, nous ne procéderons pas au renouvellement gracieux des domaines arrivant à échéance ce 5 mai 2026. Ces derniers seront traités selon vos modalités de facturation habituelles.

—--

Our teams have identified and resolved the cause of the incident affecting your domain name contact details.

The service will be fully restored this evening. You will then be able to manage your domain names as normal. Please note, however, that some secondary features will remain temporarily unavailable.

Given that the service has been fully restored today, automatic renewals will continue without interruption. Consequently, and contrary to what may have been previously communicated, we will not be offering a complimentary renewal for domains expiring on 5 May 2026. These will be processed in accordance with your usual billing terms.

Investigating: À ce stade, nous confirmons que les noms de domaine enregistrés auprès de Bookmyname ne présentent aucun risque identifié.

Les modifications intervenues sur les informations de contact associées ont été entièrement rétablies dans leur configuration initiale.

À ce stade de nos investigations, nous ne sommes pas en mesure de vous informer d’une date de reprise du service.

Compte tenu des délais nécessaires à l’analyse, et à titre exceptionnel et gracieux, nous procéderons au renouvellement des noms de domaine arrivant à échéance dans un délai de 72 heures à compter du mardi 5 mai 2026 à 08h00, afin de prévenir tout incident lié à leur renouvellement.

—--

At this stage, we confirm that the domain names registered with Bookmyname present no identified risk.

The changes made to the associated contact information have been fully restored to their original configuration.

At the current stage of our investigations, we are not in a position to provide a service restoration date.

Given the time required for the analysis, and on an exceptional and goodwill basis, we will proceed with the renewal of any domain names due to expire within 72 hours from Tuesday, May 5, 2026 at 08:00, in order to prevent any incident related to their renewal.

Investigating: At 08:55 CEST on May 5th, we detected an unusual activity on the BookMyName Information System.

Customers may have seen a modification of their contact information related to their domain names.

Due to that we have decided to shutdown all public access to BookMyname the time for us to perform the investigation.

From our first round of investigation we have not seen any zone modification or domain transfer out.

We will keep you updated on any progress we will make on the investigation.

—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-

Le 5 mai à 08h55 (CEST), nous avons détecté une activité inhabituelle sur le système d’information de BookMyName.

Certains clients ont pu constater une modification de leurs informations de contact associées à leurs noms de domaine.

En conséquence, nous avons décidé de suspendre l’ensemble des accès publics à BookMyName le temps de mener les investigations nécessaires.

À ce stade de nos analyses, aucune modification des zones DNS ni aucun transfert de domaine sortant n’ont été constatés.

Nous vous tiendrons informés de toute avancée significative dans le cadre de cette enquête.

Investigating: We are continuing to investigate this issue.

Investigating: All BookMyName services are unavailable, and we are currently investigating the root cause. Domain management on Scaleway and Dedibox are also impacted.

Resolved: Customers may have experienced RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 blocks K and L due to an unreachable RPN switch. Public connectivity was not affected.

Investigating: Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch. Public connectivity is not affected.

Investigating: Customers may experience RPN connectivity issues with Dedibox servers in DC5 room 1 rack D13 block K and L due to an unreachable RPN switch. Public connectivity is not affected.

Resolved: This incident has been resolved.

Investigating: Customers may experience issues when validating VPS, webhostings and domains orders. Issue is currently being investigated.

Updates will be shared as soon as we have additional details.

Resolved: This incident has been resolved.

Investigating: Customers may experience a partial outage on public connectivity for servers located in this rack. We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.

Resolved: L'incident est désormais résolu.

Pour plus d'information concernant sa résolution, le rapport d'incident est disponible : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112

Veuillez toutefois noter que la réinitialisation de mot de passe est temporairement indisponible. Si vous souhaitez modifier votre mot de passe, nous vous invitons à contacter notre support afin d'effectuer cette opération.

Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs habituels.

—--

The incident is now resolved.

For more information about its resolution, the incident report is available : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112

Please be advised that the password reset function is currently disabled. Should you wish to modify your password, we invite you to reach out to our support for assistance.

Our teams remain at your entire disposal for any further questions via our technical support or your usual points of contact.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine. L'ensemble des clients concernés a été contacté individuellement.

Le service est pleinement rétabli depuis hier à 22h00 (CET). Vous pouvez désormais administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires restent temporairement indisponibles ; nous prévoyons leur réactivation progressive dans les prochaines heures.

Un rapport d'incident détaillé vous sera adressé prochainement pour vous apporter toute la transparence nécessaire sur cet événement.

Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs habituels.

—--

Our teams have identified and isolated the root cause of the incident affecting your domain name contact information. All impacted customers have been contacted individually.

Service has been fully restored since yesterday at 10:00 PM (CET). You can now manage your domain names as usual. However, please note, that some secondary features remain temporarily unavailable; we expect to reactivate them progressively over the coming hours.

A detailed incident report will be sent to you shortly to provide full transparency regarding this event.

Our teams remain at your entire disposal for any further questions via our technical support or your usual points of contact.

Monitoring: Nos équipes ont identifié et isolé la cause de l'incident affectant les informations de contact de vos noms de domaine.

Le service sera pleinement rétabli dans la soirée. Vous pourrez alors administrer vos noms de domaine normalement. Veuillez noter toutefois que certaines fonctionnalités secondaires resteront temporairement indisponibles.

Compte tenu du rétablissement effectif du service ce jour, les renouvellements automatiques seront assurés sans interruption. Par conséquent, et contrairement à ce qui a pu être communiqué précédemment, nous ne procéderons pas au renouvellement gracieux des domaines arrivant à échéance ce 5 mai 2026. Ces derniers seront traités selon vos modalités de facturation habituelles.

—--

Our teams have identified and resolved the cause of the incident affecting your domain name contact details.

The service will be fully restored this evening. You will then be able to manage your domain names as normal. Please note, however, that some secondary features will remain temporarily unavailable.

Given that the service has been fully restored today, automatic renewals will continue without interruption. Consequently, and contrary to what may have been previously communicated, we will not be offering a complimentary renewal for domains expiring on 5 May 2026. These will be processed in accordance with your usual billing terms.

Investigating: À ce stade, nous confirmons que les noms de domaine enregistrés auprès de Bookmyname ne présentent aucun risque identifié.

Les modifications intervenues sur les informations de contact associées ont été entièrement rétablies dans leur configuration initiale.

À ce stade de nos investigations, nous ne sommes pas en mesure de vous informer d’une date de reprise du service.

Compte tenu des délais nécessaires à l’analyse, et à titre exceptionnel et gracieux, nous procéderons au renouvellement des noms de domaine arrivant à échéance dans un délai de 72 heures à compter du mardi 5 mai 2026 à 08h00, afin de prévenir tout incident lié à leur renouvellement.

—--

At this stage, we confirm that the domain names registered with Bookmyname present no identified risk.

The changes made to the associated contact information have been fully restored to their original configuration.

At the current stage of our investigations, we are not in a position to provide a service restoration date.

Given the time required for the analysis, and on an exceptional and goodwill basis, we will proceed with the renewal of any domain names due to expire within 72 hours from Tuesday, May 5, 2026 at 08:00, in order to prevent any incident related to their renewal.

Investigating: At 08:55 CEST on May 5th, we detected an unusual activity on the BookMyName Information System.

Customers may have seen a modification of their contact information related to their domain names.

Due to that we have decided to shutdown all public access to BookMyname the time for us to perform the investigation.

From our first round of investigation we have not seen any zone modification or domain transfer out.

We will keep you updated on any progress we will make on the investigation.

—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-—-

Le 5 mai à 08h55 (CEST), nous avons détecté une activité inhabituelle sur le système d’information de BookMyName.

Certains clients ont pu constater une modification de leurs informations de contact associées à leurs noms de domaine.

En conséquence, nous avons décidé de suspendre l’ensemble des accès publics à BookMyName le temps de mener les investigations nécessaires.

À ce stade de nos analyses, aucune modification des zones DNS ni aucun transfert de domaine sortant n’ont été constatés.

Nous vous tiendrons informés de toute avancée significative dans le cadre de cette enquête.

Investigating: We are continuing to investigate this issue.

Investigating: All BookMyName services are unavailable, and we are currently investigating the root cause. Domain management on Scaleway and Dedibox are also impacted.