Atera status is Operational

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Agents Health
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Agent being flagged by Sentinel AV agent
Started 13 Sep 2024 16:22:12 (5 days ago), resolved 14 Sep 2024 01:21:41 (5 days ago)
Minor Incident
Resolved
Agents Health

The only component affected is the Atera Agent currently. Our teams are working to investigate the issue

Atera Outage Survival Guide

A step-by-step guide to help you survive a Atera outage
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    Atera Components

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    Atera RMM Services

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    Main Dashboard
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    Agents Health
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    Agent being flagged by Sentinel AV agent
    Started 13 Sep 2024 16:22:12 (5 days ago), resolved 14 Sep 2024 01:21:41 (5 days ago)
    Minor Incident
    Resolved
    Agents Health

    The only component affected is the Atera Agent currently. Our teams are working to investigate the issue

    System Alerts
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    Atera PSA Services

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    Helpdesk
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    Reports
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    Billing
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    End User Customer Portal
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    Atera Admin Console GUI

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    Atera System Schedulers

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    Atera Remote Control

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    Atera Email Security Services

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    Atera API Service

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    Atera Community Site

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    Atera Alternatives

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    DEX - app.controlup.com - Platform Services
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    OTP codes not being received via email.
    Started 5 Aug 2024 09:10:03 (1 month ago), still ongoing
    Major Incident
    Investigating
    DEX - app.controlup.com - Platform Services
    DEX - app.controlup.com - Platform Services
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Insights
    More...

    We are currently investigating an issue that is affecting customers receiving OTP codes via email. We will provide further updates as soon as possible.

    VDI & DaaS - Login Services - Console
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    OTP codes not being received via email.
    Started 5 Aug 2024 09:10:03 (1 month ago), still ongoing
    Major Incident
    Investigating
    DEX - app.controlup.com - Platform Services
    DEX - app.controlup.com - Platform Services
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Console
    VDI & DaaS - Login Services - Insights
    More...

    We are currently investigating an issue that is affecting customers receiving OTP codes via email. We will provide further updates as soon as possible.

    See all
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    LogicMonitor AMER - WEST Region

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    LogicMonitor is currently investigating potential impacts to our Logs Component(s).
    Started 23 Aug 2024 17:57:38 (26 days ago), still ongoing
    Incident without Impact
    Investigating
    AMER - WEST Region

    LogicMonitor is currently investigating technical abnormalities, which may be impacting customer log functionality. We will update once we have further information on the full scope of impact.

    Other
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    Intermittent issue with getStoredScripts API
    Started 13 Sep 2024 19:22:29 (5 days ago), still ongoing
    Maintenance
    Monitoring
    Other

    We are currently aware of an issue affecting the getStoredScripts API, which may temporarily impact existing collectors' ability to seamlessly recognize Snippet updates and new collectors' ability to pull Snippets. As a result, some LogicModules that use Snippets may experience a delay in receiving the latest Snippets updates. Our team is actively working on resolving this issue to ensure a smooth and uninterrupted experience. Thank you for your understanding and patience.

    See all
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    Catchpoint Systems Node Page Individual Node Maintenance

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    Backbone node Auckland, NZ - Vodafone unplanned maintenance
    Started 19 Jul 2024 02:50:02 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Auckland, NZ - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node New York, US - Equinix Metal unplanned maintenance
    Started 29 Jul 2024 01:09:16 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node New York, US - Equinix Metal have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Washington, US - Google Cloud unplanned maintenance
    Started 2 Aug 2024 03:22:29 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Washington, US - Google Cloud have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Auckland, NZ - Vocus unplanned maintenance
    Started 4 Aug 2024 13:14:42 (2 months ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Auckland, NZ - Vocus have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node LM - Bangalore, IN - ACT unplanned maintenance
    Started 13 Aug 2024 05:48:11 (1 month ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node LM - Bangalore, IN - ACT have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Adelaide, AU - TPG IPv6 unplanned maintenance
    Started 16 Aug 2024 06:56:02 (1 month ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Adelaide, AU - TPG IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Abuja, NG - Layer3 unplanned maintenance
    Started 23 Aug 2024 00:40:41 (27 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Abuja, NG - Layer3 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Seoul, KR - Dreamline unplanned maintenance
    Started 30 Aug 2024 05:29:18 (19 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Seoul, KR - Dreamline have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Seoul, KR - HCLC unplanned maintenance
    Started 30 Aug 2024 05:29:48 (19 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Seoul, KR - HCLC have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Ankara, TR - Turk Telekom IPv6 unplanned maintenance
    Started 2 Sep 2024 00:38:16 (17 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Ankara, TR - Turk Telekom IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone nodes New York, US - Level3 and New York, US - Level3 IPv6 unplanned maintenance
    Started 2 Sep 2024 21:53:31 (16 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint Backbone nodes New York, US - Level3 and New York, US - Level3 IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    New Nodes Release Halifax, CA
    Started 5 Sep 2024 03:27:44 (14 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint have deployed new node to the following location.

    • Halifax, CA - Multihomed
    Backbone node Nuremberg, DE - Vodafone unplanned maintenance
    Started 5 Sep 2024 07:46:42 (13 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Nuremberg, DE - Vodafone have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Delhi, IN - Reliance IPv6 unplanned maintenance
    Started 6 Sep 2024 10:58:39 (12 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Delhi, IN - Reliance IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Paris, FR - Scaleway Emergency unplanned maintenance
    Started 11 Sep 2024 10:01:07 (7 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Paris, FR - Scaleway has been paused due to unplanned maintenance at the provider end and will not run tests. We will update the status as soon as there is additional information available.

    The IP addresses of the servers would be changing, due to changes in providers' end. If you have IP white-listing applied on your end please update the corresponding new IP addresses in your network firewall(s) to match the new ones.

    Paris, FR - Scaleway Old IP : 51.159.183.106 New IP : 51.159.187.50

    Backbone node Joao Pessoa, BR - Sitecnet and Joao Pessoa, BR - Sitecnet IPv6 unplanned maintenance
    Started 13 Sep 2024 14:52:59 (5 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Joao Pessoa, BR - Sitecnet and Joao Pessoa, BR - Sitecnet IPv6 have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Hong Kong, HK - TATA unplanned maintenance
    Started 13 Sep 2024 04:04:45 (5 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Hong Kong, HK - TATA have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Accra, GH - Web4Africa unplanned maintenance
    Started 12 Sep 2024 19:23:01 (6 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Accra, GH - Web4Africa have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Tokyo, JP - KDDI unplanned maintenance
    Started 16 Sep 2024 18:59:08 (2 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint Backbone node Tokyo, JP - KDDI have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node Zurich, CH - IPTP unplanned maintenance
    Started 17 Sep 2024 01:56:39 (2 days ago), still ongoing
    Maintenance
    Investigating
    Individual Node Maintenance

    Catchpoint Backbone node Zurich, CH - IPTP have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Backbone node London, UK - Equinix Metal unplanned maintenance
    Started 16 Sep 2024 04:24:26 (2 days ago), still ongoing
    Maintenance
    Monitoring
    Individual Node Maintenance

    Catchpoint Backbone node London, UK - Equinix Metal have been paused due to an unplanned maintenance at provider end and will not run tests. We will update the status as soon as there is additional information available.

    Catchpoint Systems Node Page Nodes - North America

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