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Recently Resolved Incidents

ThreatDown Maintenance enabling Web Protection on all Policies (MB-EngineHostApp-NCEP)
Started 30 May 2025 13:57:27 (2 days ago), resolved 30 May 2025 22:35:22 (2 days ago)
Minor Incident
Resolved
Addigy Cloud Interface

Our partner, Threatdown (Malwarebytes), released an update to their OneView platform on May 29th 2025, at 9:00 PM which enabled Web Protection setting in all policies for all customers. This will cause a pop-up to all end-users to enable MB-EngineHostApp-NCEP Security Extension.

What to Expect:

  • Devices with Threatdown EDR may begin to display popups or notifications related to Web Protection.
  • These popups are expected behavior and indicate that Web Protection is now actively monitoring web traffic.

Remediation Options:

Recommended Actions:

  • If you choose to do nothing, we recommend informing your users of the expected popups to reduce confusion.
  • Review your ThreatDown policies to ensure they align with your organization’s security preferences.

If you experience unexpected behavior or need assistance adjusting your policies, please contact our support team.

Addigy Outage Survival Guide

A step-by-step guide to help you survive a Addigy outage
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    ThreatDown Maintenance enabling Web Protection on all Policies (MB-EngineHostApp-NCEP)
    Started 30 May 2025 13:57:27 (2 days ago), resolved 30 May 2025 22:35:22 (2 days ago)
    Minor Incident
    Resolved
    Addigy Cloud Interface

    Our partner, Threatdown (Malwarebytes), released an update to their OneView platform on May 29th 2025, at 9:00 PM which enabled Web Protection setting in all policies for all customers. This will cause a pop-up to all end-users to enable MB-EngineHostApp-NCEP Security Extension.

    What to Expect:

    • Devices with Threatdown EDR may begin to display popups or notifications related to Web Protection.
    • These popups are expected behavior and indicate that Web Protection is now actively monitoring web traffic.

    Remediation Options:

    Recommended Actions:

    • If you choose to do nothing, we recommend informing your users of the expected popups to reduce confusion.
    • Review your ThreatDown policies to ensure they align with your organization’s security preferences.

    If you experience unexpected behavior or need assistance adjusting your policies, please contact our support team.

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