CaptivateIQ Status
Real-time updates of CaptivateIQ issues and outages
CaptivateIQ status is Operational
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Data & Connections
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Sandboxes
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CaptivateIQ User Login
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Active Incidents
Issue with Accessing CaptivateIQ
Started 14 Apr 2025 15:46:28 (3 months ago), still ongoing
Major Incident
Investigating
User Login
We are currently investigating an issue with accessing the platform. We will provide an update in 30 minutes.
Recently Resolved Incidents
Sandboxes Unavailable in UI
Started 24 Jul 2025 18:39:28 (2 days ago), resolved 24 Jul 2025 19:36:56 (2 days ago)
Minor Incident
Resolved
Sandboxes
The issue has been identified and a fix is being implemented.
Degraded Performance
Started 23 Jul 2025 18:58:46 (3 days ago), resolved 23 Jul 2025 22:37:32 (3 days ago)
Minor Incident
Resolved
Data & Connections
Sandboxes
We are currently experiencing degraded performance. on a subset of features.
CaptivateIQ Outage Survival Guide
A step-by-step guide to help you survive a CaptivateIQ outage
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CaptivateIQ Components
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CaptivateIQ Incentives
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Workbooks & Commission Plans
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Data & Connections
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Degraded Performance
Started 23 Jul 2025 18:58:46 (3 days ago), resolved 23 Jul 2025 22:37:32 (3 days ago)
Minor Incident
Resolved
Data & Connections
Sandboxes
We are currently experiencing degraded performance. on a subset of features.
Payouts
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Payee User Interface
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Reporting
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Plan Management
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Admin Services
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Inquiries
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Workflow Builder
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People & Hierarchies Management
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Jobs User Interface
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Audit Logs
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CaptivateIQ Workbooks & Commission Plans
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SmartGrid (Worksheet Calculations)
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CIQ Assist
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Worksheet Import/Export
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Sandboxes
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Degraded Performance
Started 23 Jul 2025 18:58:46 (3 days ago), resolved 23 Jul 2025 22:37:32 (3 days ago)
Minor Incident
Resolved
Data & Connections
Sandboxes
We are currently experiencing degraded performance. on a subset of features.
Sandboxes Unavailable in UI
Started 24 Jul 2025 18:39:28 (2 days ago), resolved 24 Jul 2025 19:36:56 (2 days ago)
Minor Incident
Resolved
Sandboxes
The issue has been identified and a fix is being implemented.
CaptivateIQ Planning
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Components
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CaptivateIQ Data & Connections
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CaptivateIQ User Login
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Issue with Accessing CaptivateIQ
Started 14 Apr 2025 15:46:28 (3 months ago), still ongoing
Major Incident
Investigating
User Login
We are currently investigating an issue with accessing the platform. We will provide an update in 30 minutes.
CaptivateIQ Marketing Site (captivateiq.com)
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Data Connectors
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CaptivateIQ Knowledge Center (support.captivateiq.com)
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API Requests
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CaptivateIQ Payouts
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Payout Processing
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Payout Reviews
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Statement Designer
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CaptivateIQ Reporting
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Quick Reporting
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Advanced Reporting
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CaptivateIQ Admin Services
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