Tango Card status is Operational

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Tango Card RaaS API v2 - Production

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Tango Card Rewards Genius - Production

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Supplier infrastructure issue identified resulting in slow orders, failed orders
Started 17 Mar 2025 17:10:03 (2 months ago), still ongoing
Major Incident
Investigating
RaaS API v2 - Production
Rewards Genius - Production

Some orders placed through Tango's API and Tango portal are flowing through slower than usual and some are timing out resulting in order failures.

Recently Resolved Incidents

User access level not displaying correctly
Started 14 May 2025 18:34:23 (6 days ago), resolved 14 May 2025 19:45:05 (6 days ago)
Minor Incident
Resolved
Rewards Genius - Production

Tango portal is currently displaying user Access Level incorrectly. In Team Settings, a user’s Access Level is displayed as “Organization Access” even if they have access to only selected groups or accounts.

This is a display issue only. Access Level has not been changed or impacted for any users. We are working on a resolution and anticipate releasing it later today.

Tango Card Outage Survival Guide

A step-by-step guide to help you survive a Tango Card outage
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    Tango Card Components

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    Tango Card RaaS API v2 - Production

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    Mon 19
    Tue 20
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    Supplier infrastructure issue identified resulting in slow orders, failed orders
    Started 17 Mar 2025 17:10:03 (2 months ago), still ongoing
    Major Incident
    Investigating
    RaaS API v2 - Production
    Rewards Genius - Production

    Some orders placed through Tango's API and Tango portal are flowing through slower than usual and some are timing out resulting in order failures.

    Tango Card RaaS API v2 - Sandbox

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    Tango Card website

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    Tango Card Help Centers

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    Tango Card Rewards Genius - Production

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    now
    Supplier infrastructure issue identified resulting in slow orders, failed orders
    Started 17 Mar 2025 17:10:03 (2 months ago), still ongoing
    Major Incident
    Investigating
    RaaS API v2 - Production
    Rewards Genius - Production

    Some orders placed through Tango's API and Tango portal are flowing through slower than usual and some are timing out resulting in order failures.

    User access level not displaying correctly
    Started 14 May 2025 18:34:23 (6 days ago), resolved 14 May 2025 19:45:05 (6 days ago)
    Minor Incident
    Resolved
    Rewards Genius - Production

    Tango portal is currently displaying user Access Level incorrectly. In Team Settings, a user’s Access Level is displayed as “Organization Access” even if they have access to only selected groups or accounts.

    This is a display issue only. Access Level has not been changed or impacted for any users. We are working on a resolution and anticipate releasing it later today.

    Tango Card Item

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    Tango Card Reward Link - Production

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    Tango Card Reward Link - Sandbox

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    Tango Card Landing Page

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