Factorial status is Operational

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Factorial API

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Factorial app.factorialhr.com

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Active Incidents

No active incidents

Recently Resolved Incidents

Service outage caused by an unresponsive database
Started 18 Nov 2024 15:57:44 (3 days ago), resolved 18 Nov 2024 15:57:44 (3 days ago)
Incident without Impact
Resolved
Factorial API

We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.

Sidebar visibility issue in Factorial web application
Started 15 Nov 2024 12:20:15 (6 days ago), resolved 15 Nov 2024 12:20:15 (6 days ago)
Major Incident
Resolved
app.factorialhr.com

Since around 11:15 CET, the sidebar in the Factorial app hasn’t been visible, making it unusable. We identified the root cause but chose to quickly reduce the impact by rolling back to a previous version at 12:00 CET. Thanks for your patience, and sorry for the inconvenience!

  • The Factorial Team

Factorial Outage Survival Guide

A step-by-step guide to help you survive a Factorial outage
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    Factorial Components

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    Factorial API

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    Service outage caused by an unresponsive database
    Started 18 Nov 2024 15:57:44 (3 days ago), resolved 18 Nov 2024 15:57:44 (3 days ago)
    Incident without Impact
    Resolved
    Factorial API

    We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.

    Factorial app.factorialhr.com

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    Sidebar visibility issue in Factorial web application
    Started 15 Nov 2024 12:20:15 (6 days ago), resolved 15 Nov 2024 12:20:15 (6 days ago)
    Major Incident
    Resolved
    app.factorialhr.com

    Since around 11:15 CET, the sidebar in the Factorial app hasn’t been visible, making it unusable. We identified the root cause but chose to quickly reduce the impact by rolling back to a previous version at 12:00 CET. Thanks for your patience, and sorry for the inconvenience!

    • The Factorial Team

    Factorial Webpage

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    Factorial External Services

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    Email provider
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    Factorial Alternatives

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    Payroll Hub
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    We’ve identified an issue with our Payroll hub service
    Started 10 Nov 2024 07:13:11 (11 days ago), still ongoing
    Major Incident
    Identified
    Payroll Hub

    We confirm there is a problem with our Payroll hub service and we’re working to resolve it.

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