Lever Status

Postmortem: #### Incident Summary

Between June 14 and June 18, 2026, analytics reports in the Visual Insights "Custom Data Explorer" displayed outdated information. While the live platform remained fully accurate and no data was lost, the reports stopped reflecting real-time changes (such as candidate stage updates). This resulted in a "stale" snapshot of data being shown to all reporting customers for approximately four days.

Detection

The issue was identified on June 17, 2026, following reports from customers who noticed that their report counts did not match the live data in the platform. Upon investigation, our engineering team confirmed that the data pipeline responsible for updating these reports had stopped processing new information on June 14.

Resolution

Once identified, our engineering team restarted the affected component, which safely resumed and caught up on all pending changes with no data loss. Report accuracy was fully restored, and the cited figures now match the live platform. No action was required from customers at any point.

Preventative Measures

To prevent this issue from recurring, we have taken the following actions:

• Enhanced Auto-Recovery: We updated the system to automatically recognize and recover from this specific type of database restart error, allowing it to self-heal without manual intervention.
• Improved Monitoring: We are implementing more granular alerts that monitor the specific workers within the data pipeline. This ensures that if a single worker stops, we are notified within minutes.
• Data Freshness Checks: We are adding new automated checks that compare live platform data against the reporting store to detect any "freshness" gaps immediately.

Resolved: The data backfill has completed at approximately 5:00am PST/PDT on 6/18/2026.

All Visual Insights reports should now be a complete and accurate representation of current data.

A root cause analysis (RCA) will be published to this incident within the standard Service Level Agreement (SLA).

Monitoring: We are continuing to monitor the effectiveness of the fix for Visual Insights reporting. We anticipate that reporting data may still have discrepancies for approximately 10 to 15 hours. We are continuing to monitor that data is backfilling on schedule as expected.

Next update: 6/17/2026 5pm PST/PDT or sooner.

Identified: We have identified the issue affecting the Visual Insights (Snowflake) database and have implemented a fix on Wednesday, June 17 at approximately 10:30am PST/PDT.

Investigating: We are continuing to investigate this issue affecting Visual Insights.

New data may be delayed to appear in Visual Insights or may be missing.

Start time: 6/16/2026 7:30am PST/PDT Next update: 6/17/2026 8am PST/PDT or sooner.

Investigating: We became aware of an issue affecting the North America data center where Visual Insights is not loading new data in some customer accounts. The issue started occurring on Tuesday, 6/16/2026 at approximately 7:30am PST/PDT.

Updates will be provided as we work to investigate the issue.

Resolved: Cloudflare has reported that its traffic engineering efforts have successfully mitigated the majority of congestion and packet loss associated with this incident. As a result, service conditions are improving; however, some users may still experience intermittent connectivity issues while their recovery efforts continue.

Customer Impact: Most services have stabilized, but some users may continue to experience intermittent latency, timeouts, or connectivity issues during the final stages of recovery.

Customers can monitor the latest updates directly on Cloudflare's status page: https://www.cloudflarestatus.com/ We will continue to provide updates as new information becomes available.

Identified: Monitoring Third-Party Network Issue

Status: We continue to monitor an ongoing third-party network incident affecting Cloudflare, which is causing intermittent timeouts, increased latency, and occasional Cloudflare error pages for some users accessing our platforms.

Based on updates from Cloudflare, the issue is related to a network infrastructure event in North America, and their engineering teams are actively rerouting traffic and implementing mitigation measures to restore service stability.

At this time, the underlying issue resides with a third-party provider and is outside of our direct control. Our teams are closely monitoring the situation and validating service availability as Cloudflare implements corrective actions.

Customers may continue to experience intermittent connectivity issues, slow response times, or timeout errors until Cloudflare has fully resolved the incident.

For the latest updates, please monitor Cloudflare's status page directly: https://www.cloudflarestatus.com/ We appreciate your patience and will continue to provide updates as new information becomes available.

Investigating: We are currently investigating an issue impacting access to our platforms. A broader Cloudflare service disruption is affecting connectivity, resulting in:

Request timeouts Increased latency and slow page loads Cloudflare-generated error pages (including 5xx errors) Intermittent access to platform services

Our teams are actively monitoring the situation and assessing the impact on our services. While the issue appears to originate from Cloudflare's infrastructure, we continue to monitor service health and will provide updates as additional information becomes available. Customers can monitor Cloudflare's incident status directly at: https://www.cloudflarestatus.com/ Start Time: ~9:35 EDT We apologize for the inconvenience and appreciate your patience while service providers work to restore normal operations.

Customer Impact: Users may experience intermittent access issues, delayed responses, request failures, or Cloudflare error pages when accessing platform services. Reference: Cloudflare Status Page — https://www.cloudflarestatus.com/