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Active Incidents

Nylas Authenticaiton Issue - 500 Error and Email/Calendar Sync Failures
Started 8 Jul 2026 17:17:24 (5 hours ago), still ongoing
Major Incident
Identified
Microsoft Exchange (Nylas) Email/Calendar Integration

On 7-3-2026 we were made aware of an issue impacting Lever instances with Nylas authentication (generally used for customers with on-premise Microsoft Exchange email/calendar services). Only Nylas authentication is impacted, there has been no similar behavior observed for customers authenticating with Office 365 or Google services.

Users may experience a "500 error" message when attempting to reset email/calendar permissions and we have observed several unexpected email loops causing candidates to receive duplicate emails every 10 to 15 minutes as a result of this issue.

Root cause: The 500s and email failures are caused by a known bug in Node.js v24.17.0 (https://github.com/nodejs/node/issues/63989). The v24.17.0 security release (CVE-2026-48931) changed http.Agent keep-alive socket handling so that node-fetch throws ERR_STREAM_PREMATURE_CLOSE ("Premature close") on gzipped responses to external providers (Nylas/Google). Our services picked it up this bug via the Node 18→24 migration (Occurred on 06-30-2026). The bug was fixed upstream in Node 24.18.0

This issue should be fixed in a deployment today (7-8-2026). We will provide updates on the issue status and deployment timeline as soon as possible.

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    Nylas Authenticaiton Issue - 500 Error and Email/Calendar Sync Failures
    Started 8 Jul 2026 17:17:24 (5 hours ago), still ongoing
    Major Incident
    Identified
    Microsoft Exchange (Nylas) Email/Calendar Integration

    On 7-3-2026 we were made aware of an issue impacting Lever instances with Nylas authentication (generally used for customers with on-premise Microsoft Exchange email/calendar services). Only Nylas authentication is impacted, there has been no similar behavior observed for customers authenticating with Office 365 or Google services.

    Users may experience a "500 error" message when attempting to reset email/calendar permissions and we have observed several unexpected email loops causing candidates to receive duplicate emails every 10 to 15 minutes as a result of this issue.

    Root cause: The 500s and email failures are caused by a known bug in Node.js v24.17.0 (https://github.com/nodejs/node/issues/63989). The v24.17.0 security release (CVE-2026-48931) changed http.Agent keep-alive socket handling so that node-fetch throws ERR_STREAM_PREMATURE_CLOSE ("Premature close") on gzipped responses to external providers (Nylas/Google). Our services picked it up this bug via the Node 18→24 migration (Occurred on 06-30-2026). The bug was fixed upstream in Node 24.18.0

    This issue should be fixed in a deployment today (7-8-2026). We will provide updates on the issue status and deployment timeline as soon as possible.

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