YNAB Status

Resolved: This incident has been resolved! If you're still seeing issues, please delete and reinstall your mobile app to get the latest version!

Investigating: We are continuing to investigate this issue.

Investigating: We are hearing reports of slowness or unresponsiveness on the iOS app. We are currently investigating this issue!

Resolved: After monitoring Tangerine’s connection for the past week, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Monitoring: Our Direct Import provider has resolved the issue with Tangerine. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

Identified: Our import provider is continuing to work on this issue, but there are no actionable updates to share at this time. Thank you for hanging in there with us!

Identified: We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress.

In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly!

Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.

Investigating: We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

Identified: Good news! This is now only impacting the following financial institutions:

• Argenta
• AXA Banque (BE)
• Bank Pekao
• GarantiBank
• HSBC (FR) - Particuliers
• ING Bank Śląski
• Permanent tsb
• PKO Bank Polski

If you're having an issue with a bank that isn't listed above, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Identified: Our import provider is working hard to resolve this issue. There aren’t any actionable updates to share just yet, but we’re keeping a close eye and will share more as soon as we can. Thanks so much for your patience!

Identified: We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

Resolved: After monitoring Tangerine’s connection for the past week, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Monitoring: Our Direct Import provider has resolved the issue with Tangerine. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

Identified: Our import provider is continuing to work on this issue, but there are no actionable updates to share at this time. Thank you for hanging in there with us!

Identified: We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress.

In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly!

Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.

Investigating: We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!