YNAB Status

Investigating: While I don't have anything actionable to update you on, we have heard from Plaid who has escalated this issue with their engineering team. We'll continue to give updates as we have them in the meantime. Keep on keeping on!

Identified: We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Again, you may be able to link your credit card via the "Desjardins VISA" option in the list. Otherwise, please continue to use our other transaction entry methods to keep your credit card accounts up to date.

Investigating: We're investigating a spike in reports of missing CC accounts for Desjardins. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, you might be able to link your credit card via the "Desjardins VISA" option in the list or use our other transaction entry methods to keep your accounts up to date!

If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

Identified: Our import providers are continuing to work on Scotiabank. We will keep an eye out for any share-worthy or actionable updates and post here as soon as we have one. Thank you for hanging in there!

Investigating: We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

Investigating: We're investigating a spike in transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

Identified: Our import providers are continuing to work on Scotiabank. We will keep an eye out for any share-worthy or actionable updates and post here as soon as we have one. Thank you for hanging in there!

Investigating: We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

Investigating: We're investigating a spike in transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

Resolved: This has been up and running for a while, so we're resolving it on the status page. If you need more help with anything at all, write to [email protected]!

Monitoring: Things are continuing to go well and we're working through any issues as they come! For those that may be experiencing some changes to their payees, we've learned this is expected behavior given the data we are receiving from the bank and Plaid. We're hopeful this will improve as we learn more, and in the meantime you can customize your payee renaming rules which might help clean things up. If you need more help with anything at all, write to [email protected]!

Monitoring: Things are going well so far, although we are investigating some early reports of data quality issues (mostly payee related) and seeing if there's anything we can do to improve. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

Identified: Starting January 21, 2025 TrueLayer, our direct import provider for Europe, is retiring coverage for a number of countries. In order to continue offering direct import to our European customers, we are partnering with Plaid. As we transition, you may experience import outages, and unfortunately there are some banks we currently offer coverage for that will not be supported through Plaid. We will keep updating the status page as we move through the early days of this first migration. Check out this article for more information and to learn which banks will be impacted.