Webscale STRATUS status is Operational

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Webscale STRATUS - Northern Virginia

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Webscale STRATUS - Frankfurt

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Webscale STRATUS - Sydney

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Active Incidents

No active incidents

Recently Resolved Incidents

Service Alert – Email Service Inoperable for Stratus Customers (Updated July 8)
Started 9 Jul 2025 14:00:26 (7 days ago), resolved 9 Jul 2025 20:06:27 (6 days ago)
Major Incident
Resolved
Webscale STRATUS - Northern Virginia
Webscale STRATUS - Frankfurt
Webscale STRATUS - Sydney

Dear Customer,

Since approximately 6:43 AM MT on Monday, July 7, email service has been inoperable for a subset of customers on our Stratus platform. Our engineering team has traced the root cause to an underlying AWS infrastructure issue and is collaborating closely with AWS engineers to implement a fix.

Current impact

Email sending and receiving is currently inoperable for Stratus customers. All other customer groups, remain unaffected.

All other Webscale services continue to operate normally.

Resolution timeline We anticipate full restoration of email service by 12:00 PM MT tomorrow (Wednesday, July 9). We will send an additional update no later than that time—or sooner if service is restored earlier.

We apologize for the disruption and appreciate your patience. If you have urgent concerns before service is restored, please contact us at [email protected].

Thank you for your understanding,

Webscale STRATUS Outage Survival Guide

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    Webscale STRATUS Components

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    Webscale STRATUS - Northern Virginia

    Wed 9
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    Service Alert – Email Service Inoperable for Stratus Customers (Updated July 8)
    Started 9 Jul 2025 14:00:26 (7 days ago), resolved 9 Jul 2025 20:06:27 (6 days ago)
    Major Incident
    Resolved
    Webscale STRATUS - Northern Virginia
    Webscale STRATUS - Frankfurt
    Webscale STRATUS - Sydney

    Dear Customer,

    Since approximately 6:43 AM MT on Monday, July 7, email service has been inoperable for a subset of customers on our Stratus platform. Our engineering team has traced the root cause to an underlying AWS infrastructure issue and is collaborating closely with AWS engineers to implement a fix.

    Current impact

    Email sending and receiving is currently inoperable for Stratus customers. All other customer groups, remain unaffected.

    All other Webscale services continue to operate normally.

    Resolution timeline We anticipate full restoration of email service by 12:00 PM MT tomorrow (Wednesday, July 9). We will send an additional update no later than that time—or sooner if service is restored earlier.

    We apologize for the disruption and appreciate your patience. If you have urgent concerns before service is restored, please contact us at [email protected].

    Thank you for your understanding,

    Webscale STRATUS - Frankfurt

    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    Mon 14
    Tue 15
    now
    Service Alert – Email Service Inoperable for Stratus Customers (Updated July 8)
    Started 9 Jul 2025 14:00:26 (7 days ago), resolved 9 Jul 2025 20:06:27 (6 days ago)
    Major Incident
    Resolved
    Webscale STRATUS - Northern Virginia
    Webscale STRATUS - Frankfurt
    Webscale STRATUS - Sydney

    Dear Customer,

    Since approximately 6:43 AM MT on Monday, July 7, email service has been inoperable for a subset of customers on our Stratus platform. Our engineering team has traced the root cause to an underlying AWS infrastructure issue and is collaborating closely with AWS engineers to implement a fix.

    Current impact

    Email sending and receiving is currently inoperable for Stratus customers. All other customer groups, remain unaffected.

    All other Webscale services continue to operate normally.

    Resolution timeline We anticipate full restoration of email service by 12:00 PM MT tomorrow (Wednesday, July 9). We will send an additional update no later than that time—or sooner if service is restored earlier.

    We apologize for the disruption and appreciate your patience. If you have urgent concerns before service is restored, please contact us at [email protected].

    Thank you for your understanding,

    Webscale STRATUS - Sydney

    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    Mon 14
    Tue 15
    now
    Service Alert – Email Service Inoperable for Stratus Customers (Updated July 8)
    Started 9 Jul 2025 14:00:26 (7 days ago), resolved 9 Jul 2025 20:06:27 (6 days ago)
    Major Incident
    Resolved
    Webscale STRATUS - Northern Virginia
    Webscale STRATUS - Frankfurt
    Webscale STRATUS - Sydney

    Dear Customer,

    Since approximately 6:43 AM MT on Monday, July 7, email service has been inoperable for a subset of customers on our Stratus platform. Our engineering team has traced the root cause to an underlying AWS infrastructure issue and is collaborating closely with AWS engineers to implement a fix.

    Current impact

    Email sending and receiving is currently inoperable for Stratus customers. All other customer groups, remain unaffected.

    All other Webscale services continue to operate normally.

    Resolution timeline We anticipate full restoration of email service by 12:00 PM MT tomorrow (Wednesday, July 9). We will send an additional update no later than that time—or sooner if service is restored earlier.

    We apologize for the disruption and appreciate your patience. If you have urgent concerns before service is restored, please contact us at [email protected].

    Thank you for your understanding,