xMatters status is Partially Degraded Service

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xMatters North America

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Integration Platform
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Active Incidents

Issue Discovered - Degraded performance in North American Region – Integration Platform
Started 10 Oct 2025 22:58:28 (1 day ago), still ongoing
Minor Incident
Monitoring
Integration Platform

The xMatters monitoring tools have alerted Customer Support to a potential issue with the integration platform in the North America region. Our technical teams have identified intermittent request failures and occasional slowdowns, though the service appears to be responsive and recovering correctly. We are continuing to monitor the situation and mitigating where possible, though some users may encounter a 5xx response code when submitting a request.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Recently Resolved Incidents

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    Issue Discovered - Degraded performance in North American Region – Integration Platform
    Started 10 Oct 2025 22:58:28 (1 day ago), still ongoing
    Minor Incident
    Monitoring
    Integration Platform

    The xMatters monitoring tools have alerted Customer Support to a potential issue with the integration platform in the North America region. Our technical teams have identified intermittent request failures and occasional slowdowns, though the service appears to be responsive and recovering correctly. We are continuing to monitor the situation and mitigating where possible, though some users may encounter a 5xx response code when submitting a request.

    If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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