Finalsite Status

Resolved: Our development team has identified and resolved the issue causing a subset of clients to experience slowness and 504 Gateway Timeout errors when accessing the site.

We appreciate your patience as we worked to resolve the issue.

Investigating: A subset of clients are experiencing a 504 Gateway Timeout Error. Our engineers are working towards a solution.

If you need to get out an emergency message and you can not do so at this time, please reach out to our Support team and we will assist in getting that message out.

Resolved: Our engineering team has, from what we've seen as of roughly 6:40 Eastern time, been able to restore service to affected districts. We do not yet have a root cause available for the disruption, but we believe that sites should again be operational.

Investigating: As of roughly 5:45 PM Eastern time, we became aware that a subset of WCM sites is loading slowly or is failing to respond. Our engineers are currently investigating and hope to restore normal service soon.

Monitoring: Our development team has implemented a fix for the underlying issue, and we are now seeing users properly identified as off feed during integration processing. However, off feed utility results may still appear inaccurate until after the next full refresh runs overnight. We will continue to monitor and provide a final update tomorrow morning.

Identified: For a subset of users, clients with data sheet-based integrations are encountering two issues:

1. Off feed reports are displaying inaccurate results
2. Some accounts are being incorrectly deactivated. To determine if you have any inaccurately deactivated accounts, please review your Constituent Manager results. If you find a discrepancy, please reach out to our Support team.

Our developers are working on a resolution, and we will update this status as work progresses.

Monitoring: Our development team has implemented a fix for the underlying issue, and we are now seeing users properly identified as off feed during integration processing. However, off feed utility results may still appear inaccurate until after the next full refresh runs overnight. We will continue to monitor and provide a final update tomorrow morning.

Identified: For a subset of users, clients with data sheet-based integrations are encountering two issues:

1. Off feed reports are displaying inaccurate results
2. Some accounts are being incorrectly deactivated. To determine if you have any inaccurately deactivated accounts, please review your Constituent Manager results. If you find a discrepancy, please reach out to our Support team.

Our developers are working on a resolution, and we will update this status as work progresses.

Resolved: This issue has been resolved.

Monitoring: A fix for this issue has been implemented and verified to be working as expected across affected sites. We're continuing to monitor at this time, and should you see any lingering issue, please contact Support.

Identified: Our team has identified a fix for this issue, and is working to deploy to all affected sites at this time. We will provide a further update when this fix has been implemented, and we thank you for your patience.

Investigating: We are continuing to investigate this issue, and will provide additional updates as soon as possible.

Investigating: Our team is investigating reports of portal login issues across websites at this time, with specific impacts for front-end logins returning a blank white page. Initial testing suggests the issue is affecting browsers other than Chrome (such as Firefox and Safari), with no impact on admin user logins. We will provide further updates as soon as more information becomes available.

Monitoring: Our development team has implemented a fix for the underlying issue, and we are now seeing users properly identified as off feed during integration processing. However, off feed utility results may still appear inaccurate until after the next full refresh runs overnight. We will continue to monitor and provide a final update tomorrow morning.

Identified: For a subset of users, clients with data sheet-based integrations are encountering two issues:

1. Off feed reports are displaying inaccurate results
2. Some accounts are being incorrectly deactivated. To determine if you have any inaccurately deactivated accounts, please review your Constituent Manager results. If you find a discrepancy, please reach out to our Support team.

Our developers are working on a resolution, and we will update this status as work progresses.

Monitoring: Our development team has implemented a fix for the underlying issue, and we are now seeing users properly identified as off feed during integration processing. However, off feed utility results may still appear inaccurate until after the next full refresh runs overnight. We will continue to monitor and provide a final update tomorrow morning.

Identified: For a subset of users, clients with data sheet-based integrations are encountering two issues:

1. Off feed reports are displaying inaccurate results
2. Some accounts are being incorrectly deactivated. To determine if you have any inaccurately deactivated accounts, please review your Constituent Manager results. If you find a discrepancy, please reach out to our Support team.

Our developers are working on a resolution, and we will update this status as work progresses.

Resolved: This issue has been resolved.

Monitoring: A fix for this issue has been implemented and verified to be working as expected across affected sites. We're continuing to monitor at this time, and should you see any lingering issue, please contact Support.

Identified: Our team has identified a fix for this issue, and is working to deploy to all affected sites at this time. We will provide a further update when this fix has been implemented, and we thank you for your patience.

Investigating: We are continuing to investigate this issue, and will provide additional updates as soon as possible.

Investigating: Our team is investigating reports of portal login issues across websites at this time, with specific impacts for front-end logins returning a blank white page. Initial testing suggests the issue is affecting browsers other than Chrome (such as Firefox and Safari), with no impact on admin user logins. We will provide further updates as soon as more information becomes available.

Monitoring: Our development team has implemented a fix for the underlying issue, and we are now seeing users properly identified as off feed during integration processing. However, off feed utility results may still appear inaccurate until after the next full refresh runs overnight. We will continue to monitor and provide a final update tomorrow morning.

Identified: For a subset of users, clients with data sheet-based integrations are encountering two issues:

1. Off feed reports are displaying inaccurate results
2. Some accounts are being incorrectly deactivated. To determine if you have any inaccurately deactivated accounts, please review your Constituent Manager results. If you find a discrepancy, please reach out to our Support team.

Our developers are working on a resolution, and we will update this status as work progresses.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified with our payment processor and a resolution is pending

Investigating: ACSS Refunds in Canada may be delayed. We are aware of the issue and investigating