Finalsite Status

Monitoring: As of today, SMS will now be sent from short code 97178 instead of 54968.

This change has been made to increase message reliability and deliverability, resolving the recent filtering issue that was blocking some SMS messages containing links, email addresses, and phone numbers.

Identified: Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Monitoring: As of today, SMS will now be sent from short code 97178 instead of 54968.

This change has been made to increase message reliability and deliverability, resolving the recent filtering issue that was blocking some SMS messages containing links, email addresses, and phone numbers.

Identified: Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Investigating: We are currently investigating SMS deliverability issues affecting a subset of clients.

Monitoring: As of today, SMS will now be sent from short code 97178 instead of 54968.

This change has been made to increase message reliability and deliverability, resolving the recent filtering issue that was blocking some SMS messages containing links, email addresses, and phone numbers.

Identified: Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.

Investigating: We are currently investigating SMS deliverability issues affecting a subset of clients.

Resolved: This incident has been resolved.

Monitoring: At this time, we are seeing message sends processing as expected, and our team is continuing to monitor.

Investigating: Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.

Resolved: This issue has been resolved. Resource uploads have continued to process as expected.

Monitoring: A fix has been implemented for this issue, and we are seeing Resources uploading as expected. Our team is continuing to monitor and we will provide any further updates as needed.

Investigating: We are currently investigating issues with Resources failing to upload as expected and will provide additional updates as soon as possible.

Resolved: This issue has been resolved. Resource uploads have continued to process as expected.

Monitoring: A fix has been implemented for this issue, and we are seeing Resources uploading as expected. Our team is continuing to monitor and we will provide any further updates as needed.

Investigating: We are currently investigating issues with Resources failing to upload as expected and will provide additional updates as soon as possible.

Resolved: This issue has been resolved. Resource uploads have continued to process as expected.

Monitoring: A fix has been implemented for this issue, and we are seeing Resources uploading as expected. Our team is continuing to monitor and we will provide any further updates as needed.

Investigating: We are currently investigating issues with Resources failing to upload as expected and will provide additional updates as soon as possible.