Finalsite status is Partially Degraded Service

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Finalsite Communication Tools

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Messages XR
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Composer US East
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Finalsite Enrollment Management System

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Active Incidents

Messages Incident: Some Recipients are Mistakenly Being Suppressed with "Reason: Not Found"
Started 30 May 2025 18:25:29 (1 day ago), still ongoing
Minor Incident
Identified
Messages XR

We are receiving intermittent reports that some recipients are mistakenly being suppressed with "Reason: Not Found". We have identified the issue; it stems from a recent change from our provider. We are working diligently with our provider to resolve this issue as soon as possible. In the meantime, for any critical messages, we suggest that you first check your suppression list and look for any recipient with the "Reason: Not Found" before sending. For any recipient with the suppression "Reason: Not Found", click on the "+" on the far right side to clear that out.

We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.

Recently Resolved Incidents

Finalsite Enrollment Degraded Performance
Started 30 May 2025 18:14:03 (1 day ago), resolved 31 May 2025 15:12:11 (13 hours ago)
Minor Incident
Resolved
Enrollment Management System

We are aware of brief site outages in all regions this morning with Finalsite Enrollment, and the team is actively resolving any system stability issues after last night's maintenance.

Performance Issues
Started 30 May 2025 18:29:52 (1 day ago), resolved 30 May 2025 18:52:17 (1 day ago)
Major Incident
Resolved
Composer US East

We are currently investigating issues impacting login, and other functionality for a subset of clients in our US East region. We will provide additional updates shortly.

Finalsite Outage Survival Guide

A step-by-step guide to help you survive a Finalsite outage
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    Finalsite Components

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    Messages Incident: Some Recipients are Mistakenly Being Suppressed with "Reason: Not Found"
    Started 30 May 2025 18:25:29 (1 day ago), still ongoing
    Minor Incident
    Identified
    Messages XR

    We are receiving intermittent reports that some recipients are mistakenly being suppressed with "Reason: Not Found". We have identified the issue; it stems from a recent change from our provider. We are working diligently with our provider to resolve this issue as soon as possible. In the meantime, for any critical messages, we suggest that you first check your suppression list and look for any recipient with the "Reason: Not Found" before sending. For any recipient with the suppression "Reason: Not Found", click on the "+" on the far right side to clear that out.

    We apologize for any inconvenience this may be causing, and will update this status as soon as we have a resolution.

    Reach
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    Finalsite School Websites

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    Composer US East
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    Performance Issues
    Started 30 May 2025 18:29:52 (1 day ago), resolved 30 May 2025 18:52:17 (1 day ago)
    Major Incident
    Resolved
    Composer US East

    We are currently investigating issues impacting login, and other functionality for a subset of clients in our US East region. We will provide additional updates shortly.

    Composer US Central
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    Web Community Manager
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    Finalsite Enrollment Management System

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    Finalsite Enrollment Degraded Performance
    Started 30 May 2025 18:14:03 (1 day ago), resolved 31 May 2025 15:12:11 (13 hours ago)
    Minor Incident
    Resolved
    Enrollment Management System

    We are aware of brief site outages in all regions this morning with Finalsite Enrollment, and the team is actively resolving any system stability issues after last night's maintenance.

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