Brown University status is Operational

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Cognos - Analytics & Reporting
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Zoom Meetings
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MyAccount - myaccount.brown.edu
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Jira Service Management Jira Service Management Web
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Telephone service (local and long distance)
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Wired Network
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Wireless network (Brown, Brown-Guest, & Eduroam)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Cognos Analytics Banner ODS reporting delayed
Started 23 Oct 2025 10:36:33 (3 days ago), resolved 23 Oct 2025 14:09:15 (3 days ago)
Minor Incident
Resolved
Cognos - Analytics & Reporting

The Banner ODS Refresh is running longer than expected. We anticipate it will complete by 9:40 AM.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages: Accounts Receivable Admission Course Evaluation (TPAC Teaching Summary is not affected) Course Proposal Course Proposal (Departmental) Event Scheduling (only certain query subjects include ODS data) Faculty Appointments (course offering data) Financial Aid GSIM GSIM Post 2015 Pre-College and UG Programs Registration Override Requests Student Student (Departmental)

Multiple Applications - Degradation
Started 22 Oct 2025 14:49:29 (4 days ago), resolved 22 Oct 2025 15:15:01 (4 days ago)
Minor Incident
Resolved
Other
Course Tools for Instructors and Students - coursetools.brown.edu
MyAccount - myaccount.brown.edu

OIT is investigating an issue with multiple application degradations. The following services are affected:

MyAccount Course Tools Tutoring UFunds

Oscar Outage
Started 21 Oct 2025 13:55:46 (5 days ago), resolved 22 Oct 2025 14:15:17 (4 days ago)
Major Incident
Resolved
Oscar High Performance Computing

Due to a system issue, Oscar compute nodes now don't have access to Internet, user namespace lookup, or license server access. Jobs may fail if they need to access Internet or a license server. OIT teams are working on the issue now.

Network Outage at John Nicholas Brown Center (JNBC)
Started 21 Oct 2025 12:14:58 (5 days ago), resolved 21 Oct 2025 13:31:01 (5 days ago)
Major Incident
Resolved
Telephone service (local and long distance)
Wired Network
Wireless network (Brown, Brown-Guest, & Eduroam)

There is a network outage at John Nicholas Brown Center (JNBC), affecting wired and wireless networking. OIT is investigating the incident.

Widespread AWS Service Disruption
Started 20 Oct 2025 19:01:39 (6 days ago), resolved 21 Oct 2025 12:45:58 (5 days ago)
Major Incident
Resolved
Other
Canvas Course Platform
Jira Service Management Jira Service Management Web
Panopto Lecture Capture and Media Library
Zoom Meetings

A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

Atlassian Products (Jira, JSM) Canvas Course Platform Qualtrics Snowflake

Snowflake Outage causing Cognos Reports Errors
Started 20 Oct 2025 15:00:58 (6 days ago), resolved 21 Oct 2025 12:45:18 (5 days ago)
Major Incident
Resolved
Other
Cognos - Analytics & Reporting

Snowflake is currently experiencing an East Coast outage. The outage is causing an error in reports that use a Snowflake data source.

Reports that use the following packages are effected: Agreements Brown Bear Bucks Legacy Dining Services Legacy Grants Housing Assignment Legacy Human Subjects Huron Research Suite Security InfoEd Security TPAC Teaching Evaluations

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources. For the internal incident here's the Snowflake outage link: https://status.snowflake.com/

Snowflake Status status.snowflake.com

Network Outage - Washington DC
Started 20 Oct 2025 15:33:42 (6 days ago), resolved 20 Oct 2025 19:50:23 (6 days ago)
Major Incident
Resolved
Wired Network

Due to an ISP issue (Lumen) network connectivity is currently down at the Washington DC Location. Lumen is actively working to restore service.

Brown University Outage Survival Guide

A step-by-step guide to help you survive a Brown University outage
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    Brown University Components

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    Brown University Administrative and Business

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    25Live Space Scheduling
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    now
    Applications Manager (AppWorx)
    Sun 19
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    now
    Banner for Administrators
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    Banner Document Management System (BDMS)
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    Blackbaud Internet Solutions (Alumni)
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    BrownBuys
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    Brown Contract Management System (BCM)
    Sun 19
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    Cognos - Analytics & Reporting
    Sun 19
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    now
    Snowflake Outage causing Cognos Reports Errors
    Started 20 Oct 2025 15:00:58 (6 days ago), resolved 21 Oct 2025 12:45:18 (5 days ago)
    Major Incident
    Resolved
    Other
    Cognos - Analytics & Reporting

    Snowflake is currently experiencing an East Coast outage. The outage is causing an error in reports that use a Snowflake data source.

    Reports that use the following packages are effected: Agreements Brown Bear Bucks Legacy Dining Services Legacy Grants Housing Assignment Legacy Human Subjects Huron Research Suite Security InfoEd Security TPAC Teaching Evaluations

    PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources. For the internal incident here's the Snowflake outage link: https://status.snowflake.com/

    Snowflake Status status.snowflake.com

    Cognos Analytics Banner ODS reporting delayed
    Started 23 Oct 2025 10:36:33 (3 days ago), resolved 23 Oct 2025 14:09:15 (3 days ago)
    Minor Incident
    Resolved
    Cognos - Analytics & Reporting

    The Banner ODS Refresh is running longer than expected. We anticipate it will complete by 9:40 AM.

    Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

    PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

    Banner ODS Packages: Accounts Receivable Admission Course Evaluation (TPAC Teaching Summary is not affected) Course Proposal Course Proposal (Departmental) Event Scheduling (only certain query subjects include ODS data) Faculty Appointments (course offering data) Financial Aid GSIM GSIM Post 2015 Pre-College and UG Programs Registration Override Requests Student Student (Departmental)

    Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu
    Sun 19
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    Events Calendar - events.brown.edu
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    FileMaker Database Hosting
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    Phenix
    Sun 19
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    Planon Facilities Management Portal
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    Salesforce
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    Space Reservations@Brown - Space Scheduling
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    Tableau - Analytics and Visualization
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    University Ticketing (AudienceView)
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    Workday
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    Brown University Communication and Collaboration

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    BrownBlogs
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    BrownSites - Department Websites
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    Dropbox
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    Google Drive
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    Google Mail
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    Grouper
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    Listserv Email Groups
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    Lyris Bulk Email
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    MyBrown Web Portal
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    Office365
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    OneDrive/Sharepoint
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    Sympa Bulk Email
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    Today@Brown - today.brown.edu
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    Web Hosting (Plesk, Drupal, Webpub & LAMP)
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    Zoom Meetings
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    now
    Widespread AWS Service Disruption
    Started 20 Oct 2025 19:01:39 (6 days ago), resolved 21 Oct 2025 12:45:58 (5 days ago)
    Major Incident
    Resolved
    Other
    Canvas Course Platform
    Jira Service Management Jira Service Management Web
    Panopto Lecture Capture and Media Library
    Zoom Meetings

    A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

    Atlassian Products (Jira, JSM) Canvas Course Platform Qualtrics Snowflake

    Brown University Desktop and Mobile Computing

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    MyPrint
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    PPrint
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    RemoteApp Streaming Applications
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    Software Catalog - software.brown.edu
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    Software License Managers
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    Brown University Information Security and Accounts

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    Brown Directory - directory.brown.edu
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    Duo Core Authentication Service
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    Duo Two-Step Authentication
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    1Password
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    Microsoft Active Directory/Office365 Authentication
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    MyAccount - myaccount.brown.edu
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    Multiple Applications - Degradation
    Started 22 Oct 2025 14:49:29 (4 days ago), resolved 22 Oct 2025 15:15:01 (4 days ago)
    Minor Incident
    Resolved
    Other
    Course Tools for Instructors and Students - coursetools.brown.edu
    MyAccount - myaccount.brown.edu

    OIT is investigating an issue with multiple application degradations. The following services are affected:

    MyAccount Course Tools Tutoring UFunds

    Shibboleth Single-Signon Authentication
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    Duo Admin Panel
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    Duo Push Delivery
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    Duo Phone Call Delivery
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    Duo SMS Message Delivery
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    Brown University Infrastructure

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    Department File Services - files.brown.edu
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    Fileway - webfiles.brown.edu
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    Hosted Virtual Machines (Hyper-V)
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    now
    Jira Service Management Jira Service Management Web
    Sun 19
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    now
    Widespread AWS Service Disruption
    Started 20 Oct 2025 19:01:39 (6 days ago), resolved 21 Oct 2025 12:45:58 (5 days ago)
    Major Incident
    Resolved
    Other
    Canvas Course Platform
    Jira Service Management Jira Service Management Web
    Panopto Lecture Capture and Media Library
    Zoom Meetings

    A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

    Atlassian Products (Jira, JSM) Canvas Course Platform Qualtrics Snowflake

    GitHub Codespaces
    Sun 19
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    Brown University Network Connectivity and Telecommunications

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    Jabber
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    Telephone service (local and long distance)
    Sun 19
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    Network Outage at John Nicholas Brown Center (JNBC)
    Started 21 Oct 2025 12:14:58 (5 days ago), resolved 21 Oct 2025 13:31:01 (5 days ago)
    Major Incident
    Resolved
    Telephone service (local and long distance)
    Wired Network
    Wireless network (Brown, Brown-Guest, & Eduroam)

    There is a network outage at John Nicholas Brown Center (JNBC), affecting wired and wireless networking. OIT is investigating the incident.

    Voicemail service
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    VPN - Virtual Private Network
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    Wired Network
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    Network Outage - Washington DC
    Started 20 Oct 2025 15:33:42 (6 days ago), resolved 20 Oct 2025 19:50:23 (6 days ago)
    Major Incident
    Resolved
    Wired Network

    Due to an ISP issue (Lumen) network connectivity is currently down at the Washington DC Location. Lumen is actively working to restore service.

    Network Outage at John Nicholas Brown Center (JNBC)
    Started 21 Oct 2025 12:14:58 (5 days ago), resolved 21 Oct 2025 13:31:01 (5 days ago)
    Major Incident
    Resolved
    Telephone service (local and long distance)
    Wired Network
    Wireless network (Brown, Brown-Guest, & Eduroam)

    There is a network outage at John Nicholas Brown Center (JNBC), affecting wired and wireless networking. OIT is investigating the incident.

    Wireless network (Brown, Brown-Guest, & Eduroam)
    Sun 19
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    now
    Network Outage at John Nicholas Brown Center (JNBC)
    Started 21 Oct 2025 12:14:58 (5 days ago), resolved 21 Oct 2025 13:31:01 (5 days ago)
    Major Incident
    Resolved
    Telephone service (local and long distance)
    Wired Network
    Wireless network (Brown, Brown-Guest, & Eduroam)

    There is a network outage at John Nicholas Brown Center (JNBC), affecting wired and wireless networking. OIT is investigating the incident.

    Cellular Carrier Service
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    Connections on College Hill North of Waterman - Buildings
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    Connections on College Hill North of Waterman - Outdoor Spaces
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    Connections on College Hill North of Waterman - Residence Halls
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    Connections on College Hill South of Waterman - Buildings
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    Connections on College Hill South of Waterman - Outdoor Spaces
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    Connections on College Hill South of Waterman - Residence Halls
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    Connections in Athletics and Facilities Office
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    Connections in Jewelry District
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    Brown University Research

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    Coeus Grant Management
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    Globus File Transfers
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    now
    Hibernate (Starfish)
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    now
    iLabs
    Sun 19
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    InfoEd Grant Management
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    LRS Research File Services - lrs.brown.edu
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    Oscar High Performance Computing
    Sun 19
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    Wed 22
    Thu 23
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    Sat 25
    now
    Oscar Outage
    Started 21 Oct 2025 13:55:46 (5 days ago), resolved 22 Oct 2025 14:15:17 (4 days ago)
    Major Incident
    Resolved
    Oscar High Performance Computing

    Due to a system issue, Oscar compute nodes now don't have access to Internet, user namespace lookup, or license server access. Jobs may fail if they need to access Internet or a license server. OIT teams are working on the issue now.

    SSH Gateway
    Sun 19
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    now
    Stronghold Secure Research Environments
    Sun 19
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    now
    VAST - files22.brown.edu
    Sun 19
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    now

    Brown University Student Services

    Sun 19
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    now
    Advising Sidekick (ASK)
    Sun 19
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    now
    Banner Self-Service
    Sun 19
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    now
    Medicat
    Sun 19
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    StarRez Housing Management
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    Brown University Teaching and Learning

    Sun 19
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    now
    Brown Digital Repository (BDR)
    Sun 19
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    now
    Canvas Course Platform
    Sun 19
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    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Widespread AWS Service Disruption
    Started 20 Oct 2025 19:01:39 (6 days ago), resolved 21 Oct 2025 12:45:58 (5 days ago)
    Major Incident
    Resolved
    Other
    Canvas Course Platform
    Jira Service Management Jira Service Management Web
    Panopto Lecture Capture and Media Library
    Zoom Meetings

    A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

    Atlassian Products (Jira, JSM) Canvas Course Platform Qualtrics Snowflake

    Course Catalog - cab.brown.edu
    Sun 19
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    now
    Course Tools for Instructors and Students - coursetools.brown.edu
    Sun 19
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    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Multiple Applications - Degradation
    Started 22 Oct 2025 14:49:29 (4 days ago), resolved 22 Oct 2025 15:15:01 (4 days ago)
    Minor Incident
    Resolved
    Other
    Course Tools for Instructors and Students - coursetools.brown.edu
    MyAccount - myaccount.brown.edu

    OIT is investigating an issue with multiple application degradations. The following services are affected:

    MyAccount Course Tools Tutoring UFunds

    Online Course Reserves (Leganto)
    Sun 19
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Panopto Lecture Capture and Media Library
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Widespread AWS Service Disruption
    Started 20 Oct 2025 19:01:39 (6 days ago), resolved 21 Oct 2025 12:45:58 (5 days ago)
    Major Incident
    Resolved
    Other
    Canvas Course Platform
    Jira Service Management Jira Service Management Web
    Panopto Lecture Capture and Media Library
    Zoom Meetings

    A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

    Atlassian Products (Jira, JSM) Canvas Course Platform Qualtrics Snowflake

    Brown University Other

    Sun 19
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    Sat 25
    now

    Brown University Duo SSO

    Sun 19
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    now
    Other
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Snowflake Outage causing Cognos Reports Errors
    Started 20 Oct 2025 15:00:58 (6 days ago), resolved 21 Oct 2025 12:45:18 (5 days ago)
    Major Incident
    Resolved
    Other
    Cognos - Analytics & Reporting

    Snowflake is currently experiencing an East Coast outage. The outage is causing an error in reports that use a Snowflake data source.

    Reports that use the following packages are effected: Agreements Brown Bear Bucks Legacy Dining Services Legacy Grants Housing Assignment Legacy Human Subjects Huron Research Suite Security InfoEd Security TPAC Teaching Evaluations

    PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources. For the internal incident here's the Snowflake outage link: https://status.snowflake.com/

    Snowflake Status status.snowflake.com

    Widespread AWS Service Disruption
    Started 20 Oct 2025 19:01:39 (6 days ago), resolved 21 Oct 2025 12:45:58 (5 days ago)
    Major Incident
    Resolved
    Other
    Canvas Course Platform
    Jira Service Management Jira Service Management Web
    Panopto Lecture Capture and Media Library
    Zoom Meetings

    A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

    Atlassian Products (Jira, JSM) Canvas Course Platform Qualtrics Snowflake

    Multiple Applications - Degradation
    Started 22 Oct 2025 14:49:29 (4 days ago), resolved 22 Oct 2025 15:15:01 (4 days ago)
    Minor Incident
    Resolved
    Other
    Course Tools for Instructors and Students - coursetools.brown.edu
    MyAccount - myaccount.brown.edu

    OIT is investigating an issue with multiple application degradations. The following services are affected:

    MyAccount Course Tools Tutoring UFunds