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See all 96 Brown University components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Brown University outages

Active Incidents

After-the-Fact Service Alert - Resolved: Courses@Brown

Started 13 Sep 2024 16:17:46 (5 days ago), resolved 13 Sep 2024 16:17:46 (5 days ago)

Incident without Impact

Postmortem

Course Catalog - cab.brown.edu

Courses@Brown experienced a service degradation on Tuesday, September 3, from 9:04 a.m. to 9:09 a.m. and may have affected your ability to use this service during that time. This issue is now resolved.

Postmortem: # What services were affected? For how long?

From 9:04 a.m. to 9:09 a.m. on Tuesday, September 3, Courses@Brown was inaccessible. When trying to register their cards within the Courses@Brown site, some students reported experiencing an error displaying “Cannot download token”. Courses@Brown is used by students to build their course cart and register for their courses and to manage their enrollment.

Who was affected?

This outage affected all students who were trying to use this service to register for their Fall 2024 semester courses during the five-minute disruption.

What happened?

When the registration window opened, between 9:00 a.m. and 9:05 a.m., there was successful registration activity for 1938 students. An unusually high number of transactions coming in from Courses@Brown triggered a threshold rule in the Brown Web Application Firewall meant to prevent denial-of-service attacks, which in turn stopped any transactions coming in from Courses@Brown. This issue lasted for about five minutes.

While we are unable to determine the exact number of students who experienced a problem during the outage, three students reached out to the IT Service Center to report an issue with their registration. This issue was also replicated by technicians in OIT and staff at the Registrar’s office. During the issue, students were unable to log into Courses@Brown if they were not already signed in.

During the five-minute period (from 9:09 a.m. to 9:15 a.m.) after service was restored, there were 496 students with some registration activity. During the period starting from 9:00 a.m. to 11:59 p.m. on September 3, we saw a total of 2917 students with registration activity.

What is OIT doing about it?

OIT mitigated the outage by adjusting settings on the Web Application Firewall. This particular issue should not happen again in the future. We intend to improve our testing procedures and review Web Application Firewall rules before the next major registration event.

13 Sep 2024 16:30:31 (5 days ago)

Resolved: Courses@Brown experienced a service degradation on Tuesday, September 3, from 9:04 a.m. to 9:09 a.m. and may have affected your ability to use this service during that time. This issue is now resolved.

13 Sep 2024 16:17:46 (5 days ago)

See all updates

Brown Faculty Club Website

Started 23 Aug 2024 15:56:52 (26 days ago), still ongoing

Major Incident

Investigating

Other

At this time the membership portal is temporarily down for maintenance. We apologize for the inconvenience. If you need assistance with membership payments, please contact our office at 401-863-3023.

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Major Incident

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Wireless network (Brown, Brown-Guest, & Eduroam)

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Partial Network Outage at Partridge House

Started 11 Sep 2024 15:51:15 (7 days ago), resolved 12 Sep 2024 12:32:00 (6 days ago)

Major Incident

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After-the-Fact Service Alert - Resolved: Courses@Brown

Started 13 Sep 2024 16:17:46 (5 days ago), resolved 13 Sep 2024 16:17:46 (5 days ago)

Incident without Impact

Postmortem

Course Catalog - cab.brown.edu

Postmortem: # What services were affected? For how long?

Who was affected?

This outage affected all students who were trying to use this service to register for their Fall 2024 semester courses during the five-minute disruption.

What happened?

Sun 15

Mon 16

Tue 17

now

Brown Faculty Club Website

Started 23 Aug 2024 15:56:52 (26 days ago), still ongoing

Major Incident

Investigating

Other

At this time the membership portal is temporarily down for maintenance. We apologize for the inconvenience. If you need assistance with membership payments, please contact our office at 401-863-3023.

Brown MyApps Outage

Started 16 Sep 2024 20:26:21 (2 days ago), resolved 17 Sep 2024 00:52:12 (2 days ago)

Major Incident

Resolved

Other

Brown MyApps is experiencing an outage due to an ongoing Micosoft Azure Outage

See all updates

Brown University Status

Real-time updates of Brown University issues and outages

Brown University status is Operational

Telephone service (local and long distance)

Wired Network

Wireless network (Brown, Brown-Guest, & Eduroam)

Course Catalog - cab.brown.edu

Other

Active Incidents

Who was affected?

What happened?

What is OIT doing about it?

Recently Resolved Incidents

Brown University Outage Survival Guide

Brown University Components

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